SD-1_PEPFAR Help Desk Tickets by Support Brand-1 January 2021-15 June 2023.pdf

This document provides details for a Department of State Solicitation of Proposals for Data and Systems Support Services. The indefinite-delivery, indefinite-quantity contract will have a one year base period and four one-year options. The solicitation seeks to establish multiple awards for help desk support, systems administration, and data management services to support the President's Emergency Plan for AIDS Relief programs. Services will include level 1 and 2 help desk support, Active Directory and Exchange administration, database administration, and reporting. Responses are due by January 15, 2022, with an anticipated award date of April 29, 2022. The Office of Acquisition Management will administer the contract on behalf of the Department of State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy.