J-1002000-03 Personal Property Customer Service Survey.pdf

PDF 113 KB Posted

Attached to
Base Operations Support (BOS) Services U. S. Naval Support Activity (NSA) Souda Bay, Crete Greece Federal contract opportunity
Solicitation number
N6247024R0001
Issued by
Department of the Navy Naval Facilities Engineering Command

About this file

Written by GovTribe AI ·

This document is a customer survey for the Personal Property Shipping Office at NAVSUP FLCSI SOUDA BAY. The survey asks customers about their reason for visiting the office, such as arranging outbound or inbound moves, POV shipments, or filing claims. It also solicits feedback on the ease of contacting personnel, accuracy of service, information provided, and accommodating time constraints. Customers are asked to rate these aspects on a scale of 1-5 and provide comments on what they liked and how the office can improve service. The survey includes fields for the counselor's name and the customer's name.

This customer survey is related to the federal contract opportunity for Base Operations Support (BOS) Services at U.S. Naval Support Activity (NSA) Souda Bay, Crete, Greece under solicitation number N6247024R0001. The Department of the Navy Naval Facilities Engineering Command is the federal agency issuing this solicitation.

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NAVSUP FLCSI SOUDA BAY

PERSONAL PROPERTY SHIPPING OFFICE CUSTOMER SURVEY

Please take a moment to help us improve our service(s).

1. What is the reason for your visit to the Personal Property Shipping Office? (Check all that apply)

Outbound Inbound

[ ] Arrange for an Outbound move [ ] Arrange for an Inbound POV shipment

[ ] Arrange a release from Non Temporary Storage [ ] Arrange for an Inbound delivery

[ ] Arrange for an Outbound POV shipment [ ] File a claim

[ ] Other _____________________ [ ] Other _____________________

Please rate the following by marking a number 1 through 5, with 5 being the best and 1 being the least.

1 2 3 4 5

2. Were personnel easy to approach or contact?

3. Were all of your questions answered?

4. Were personnel able to perform service accurately and dependably?

5. Did personnel provide you with the information you needed to make informed decisions about your move?

6. Did this office attempt to accommodate your time constraints when scheduling your counseling appointment?

7. Please tell us what you liked about our service:

8. Please tell us how we can improve our service:

9. Name of counselor/staff member who assisted you:

10. Today’s date:

THANK YOU FOR YOUR TIME AND ASSISTANCE

File details come from the government source that posted it. Updated .