Atch 8 ProjectedTotals-TO-0001 Amend 2.pdf

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Customer Satisfaction Survey (CSS) RFP
Solicitation number
HTC711-20-R-R021
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Attachment 8

Projected DPS/GHC Survey Totals

Task Order 0001

The chart below depicts the estimated survey totals expected to be intiated on an annual basis for DPS and GHC HHG/UB moves (all 4 Stages). For the purposes of this task order DPS customers will be surveyed for stage 1 and stage 4 (if applicable) and GHC customers will be surveyed in stages 1, 2, 3, and stage 4 (if applicable).

The base year period of performance will be 1 Jan thru 30 Sep 21. The first 90-days (1 Jan 21 through 31 Mar 21) will be for ramp-up. The contractor will have 90 days to interface their IT system in accordance with the PWS. The contractor will be required to start accepting triggers to initiate surveys on 1 Apr 21 through 30 Sep 21. Option years on this task order will be exercised by modification, at the Government’s discretion.

The estimated survey totals for each of the stages for 1 Apr 21 through 30 Sep 21 are as follows:

CSS 01 Pre-Move = 168,783

CSS 02 Physical Move = 257,638

CSS 03 Post Move = 224,779

CSS 04 Claims = 42,109

The following table represents the estimated survey totals for the option years.

Total Estimated Surveys (Sent Annually)

CSS JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL

CSS 01 – Pre-Move 20,054 20,238 22,223 23,734 31,693 33,213 26,773 32,010 21,360 23,898 21,022 19,439 295,657 CSS 02 – Physical 29,687 30,796 33,722 38,608 49,259 49,913 41,906 45,837 32,115 35,382 31,117 29,172 447,515 CSS 03 – Post Move 11,206 17,772 27,170 29,664 32,987 42,144 52,604 44,716 22,664 22,712 20,559 24,492 348,690 CSS 04 - Claims 1,892 3,204 5,058 5,513 6,045 7,872 10,082 8,428 4,169 4,136 3,756 4,573 64,729 TOTAL Surveys

62,839 72,010 88,173 97,519 119,984 133,142 131,365 130,991 80,308 86,128 76,454 77,676 1,156,591

CSS 01 = Stage 1 (Pre-Move) Survey

CSS 02 = Stage 2 (Physical Move) Survey

CSS03 – Stage 3 (Post Move) Survey

CSS04 – Stage 4 (Claims) Survey

File details come from the government source that posted it. Updated .