Atch 8 ProjectedTotals-TO-0001.docx

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Customer Satisfaction Survey (CSS) RFP
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HTC711-20-R-R021
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Attachment 1 Projected DPS/GHC Survey Totals Task Order 0001

The chart below depicts the estimated survey totals expected to be intiated on an annual basis for DPS and GHC HHG/UB moves (all 4 Stages). For the purposes of this task order DPS customers will be surveyed for stage 1 and stage 4 (if applicable) and GHC customers will be surveyed in stages 1, 2, 3, and stage 4 (if applicable).

The base year period of performance will be 1 Dec thru 30 Sep 21. The first 90-days (1 Dec 20 through 28 Feb 21) will be for ramp-up. The contractor will have 90 days to interface their IT system with DPS/Milmove and IGC. The contractor will be required to start accepting triggers to initiate surveys from DPS and Milmove on 1 Mar 21 through 30 Sep 21. Option years on this task order will be exercised by modification, at the Government’s discretion.

The estimated survey totals for each of the stages for 1 Mar 21 through 30 Sep 21 are as follows:

CSS 01 Pre-Move = 191,006 CSS 02 Physical Move = 291,360 CSS 03 Post Move = 251,949 CSS 04 Claims = 47,167 The following table represents the estimated survey totals for the option years.

Total Estimated Surveys (Sent Annually)

CSS
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
TOTAL
CSS 01 – Pre-Move
20,054
20,238
22,223
23,734
31,693
33,213
26,773
32,010
21,360
23,898
21,022
19,439
295,657
CSS 02 – Physical
29,687
30,796
33,722
38,608
49,259
49,913
41,906
45,837
32,115
35,382
31,117
29,172
447,515
CSS 03 – Post Move
11,206
17,772
27,170
29,664
32,987
42,144
52,604
44,716
22,664
22,712
20,559
24,492
348,690
CSS 04 - Claims
1,892
3,204
5,058
5,513
6,045
7,872
10,082
8,428
4,169
4,136
3,756
4,573
64,729

TOTAL Surveys

62,839
72,010
88,173
97,519
119,984
133,142
131,365
130,991
80,308
86,128
76,454
77,676
1,156,591

CSS 01 = Stage 1 (Pre-Move) Survey CSS 02 = Stage 2 (Physical Move) Survey CSS03 – Stage 3 (Post Move) Survey CSS04 – Stage 4 (Claims) Survey

File details come from the government source that posted it. Updated .