Appendix 1-Projected Totals.docx

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Customer Satisfaction Survey (CSS) RFP
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HTC711-20-R-R021
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Appendix 1 Projected DP3 CSS Totals

The chart below depicts the estimated survey totals expected to be accomplished, starting with a phased-in approach in the base year (8 months) and estimates for (4) option years at full performance levels.

CSS 01 = Stage 1 (Pre-Move) Survey CSS 02 = Stage 2 (Physical Move) Survey CSS03 – Stage 3 (Physical Move/Post Move) Survey CSS04 – Stage 4 (Claims) Survey

The below chart depicts the estimated number of surveys to be collected for the Optional Item for GPC Surveys (12 month basis). GPC surveys will be collected in up to 3 stages at the survey totals indicated below:

image1.jpeg image2.jpeg

File details come from the government source that posted it. Updated .