2018.03.22_PWS_Fukuoka.doc

SUMMARY OF CHANGES

- Updated Appendix C-2; added, removed, and updated model/serial numbers of GFE

SOLICITATION NO: HTC711-18-R-C002

CONTRACT NO.: HTC711-18-C-xxxx 22 March 2018

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

ITAZUKI FUKUOKA IAP, JAPAN

1. DESCRIPTION OF SERVICES: The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all U.S. Government owned or operated aircraft, U.S. sponsored foreign Government or civil aircraft, Coalition Forces aircraft, commercial contract aircraft, and tendered aircraft at Itazuki Fukuoka IAP, Japan. The Contractor shall facilitate on-time aircraft departures and maintain the capability to provide ATGHS for a working Maximum on Ground of one aircraft. These services are considered to be operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC): The Contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The Contractor shall:

1.1.1. Provide all ATGHS for aircraft when payloads consist of 50 or fewer passengers and/or loose cargo and/or no more than six 463L cargo/baggage pallets.

1.1.2. Coordinate augmentation requests with the Contracting Officer Representative (COR) and 730 Air Mobility Squadron (AMS)/ATOC when aircraft with more than 50 passengers and/or more than six 463L cargo/baggage pallets is scheduled and exceeds the Contractor's capability. When coordinated, the 730 AMS Government personnel will augment the Contractor and assist with all passenger/baggage and cargo/mail aircraft loading/offloading operations.

1.1.3. Gather, process, and disseminate information in accordance with (IAW):

- AMC Instruction (AMCI) 24-101, Vol. 9, Section A paragraph 1, Section B paragraphs 5.4., 7. through 7.19., 8.1.1. through 8.1.4., 8.2.1. through 8.2.3., 9. through 9.7., Sections C, D, and E, and Attachments 3, 5, 6, and 7

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives

- Global Air Transportation Execution System (GATES).

1.1.3.1. Provide the 618th Air Operations Center (AOC), (Tanker Airlift Control Center (TACC)) and 613 AOC/Air Mobility Division Manager (AMDM) as appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort.

1.1.3.1.1. Contact the COR within 12 hours of an aircraft delay or abort.

1.1.3.2. Report all aircraft mishaps and incidents, as well as, unscheduled aircraft remaining overnight (RON) to TACC, 613 AOC/AMDM (as applicable) and the COR.

1.1.3.3. Coordinate Special Assignment Airlift Mission requirements with the mission validator and deploying/redeploying unit.

1.1.3.4. Coordinate mission planning, control, and execution. Establish and utilize Sequence of Events Checklists to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.3.5. Coordinate special cargo (i.e. Human Remains, medical supplies, blood, etc) movement requirements with TACC, 613 AOC/AMDM as appropriate.

1.1.4. Develop and implement a Prior Permission Required (PPR) program, IAW Air Force Instruction (AFI) 13-204 V3, paragraph 15.2.2.3.8.

1.1.4.1. PPR Request Form and PPR Log. At a minimum the PPR Request Form shall include; date of request, name of requester, phone number of requester, carrier name, type of aircraft, call sign, hazardous cargo information, services required, estimated date and time of arrival, ground time, and time of departure. A PPR number shall be assigned and recorded in the PPR Log if the request is approved; and, include the approved slot time and maximum allowed ground time, and date/time approved PPR was transmitted to the requester.

1.1.4.1.1. Provide details on the PPR Request Form for each PPR denied to include at a minimum the circumstances, situation, rational, and any attempt to coordinate alternative slot times.

1.1.4.1.2. Maintain PPR Logs, and other associated paperwork for a minimum of 180 calendar days.

1.1.4.2. Within 24 hours of notification, forward all changes to airfield data (i.e., operating hours, quiet hours, construction, etc.) to HQ AMC/Airfield Suitability Office (618 229-3112 or airfield.helpdesk@amc.af.mil) and the COR, which enables updating of the Airfield Suitability Database.

1.2. Load Planning: The Contractor shall plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AMCI 24-101, Vol. 11, Section I., HQ AMC/A4T policy, messages, memorandums, and directives, and GATES. The Contractor shall:

1.2.1. Obtain passenger deviations when moving hazardous material IAW AMCI 24-101, Vol. 9, Attachment 4.

1.3. Aircraft Services: The Contractor shall control and record movement of cargo and mail, provide cargo/mail processing, special handling, and aircraft loading and unloading IAW:

- AMCI 24-101, Vol. 11, except paragraphs 1, 4, 8.2. through 8.2.2.4., 10. through 10.1., 16.2. through 18.7., 55. through 55.5., 59., 104., 105. through 105.5., and Attachments 3, 4, 5, 7

- Department of Defense (DoD) Regulation 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5., 6., 7., and 8.;

- DOD Instruction (DODI) 4515.13, Section 6

- Air Force Manual (AFMAN) 24-204(I)

- HQ AMC/A4T policies, messages, memorandums, and directives

- GATES

The Contractor shall:

1.3.1. Coordinate the delivery and pick-up of outbound and inbound cargo/mail with customers.

1.3.2. Load and unload cargo/mail on and off surface conveyances.

1.3.3. Provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-204(I), and applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-204(I) before acceptance into the Defense Transportation System. Use the International Air Transportation Association Dangerous Goods Regulation as applicable.

1.3.4. Provide all aircraft arrival and departure Transient Alert services to include, but not limited to, marshalling, chocking, and employment of Aerospace Ground Equipment, as well as, coordinate fuel delivery and maintenance requirements.

1.3.5. Accept and store originating or in-transit cargo shipments (except mail and signature service/classified cargo) no more than 36 hours prior to scheduled aircraft arrival on which movement has been planned. Provide storage and security regardless of the duration; however, contact the Contracting Officer (CO) or COR when originating cargo has been in storage for more than 24 hours after the scheduled departure of the aircraft. Shipping documentation for mail, signature service/classified cargo shall be accepted and processed no more than 36 hours prior to, or less than three hours to scheduled aircraft arrival. Final processing will be conducted under the surveillance of the shipper.

1.4. Passenger and Baggage Services: The Contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.4.2., 2.9. through 2.9.2.; 2.11. through 2.12.1.: Section B, paragraphs 3. and 21. through 21.3.3.; Section D, paragraph 27.2.; Section E paragraphs 36.14.; 38.4., 40.1. through 40.5.3.; 41.1; Section F, paragraphs 49 through 56.; Section G, paragraphs 61. through 61.1.; Section H paragraphs 64. through 66.;Section K.

- Electronic Foreign Clearance Guide

- DODI 4515.13, Sections 3, 4, 10, and 12

- United States Pacific Command Instruction (USPACOMINST) 0201.2

- HQ AMC/A4T policy, messages, memorandums, and directives

- GATES

1.4.1. The Contractor shall ensure passengers are knowledgeable of hazardous materials/dangerous goods that are acceptable to be carried for personal use in carry-on baggage and in checked baggage.

1.4.2. The Contractor shall advertise the Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the COR.

1.5. Aero-medical mission support. The Contractor shall provide assistance with loading/unloading of patients and aero-medical equipment. Assistance shall include but is not limited to operating Materials Handling Equipment for loading/offloading patients.

1.6. Reports, Records, and Electronic Data Interchange.

1.6.1. The Contractor shall prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of reports identified with an * shall be provided to COR Manager and COR.

1.6.1.1. * Monthly Station Traffic Handling Report, HQ AMC-A4T(M) Workload Reporting System (AMC Form 82) IAW AMCI 24-101, Vol. 6, paragraphs 17. through 17.3.11., except 17.3.7. and 17.3.9. through 17.3.9.7

1.6.1.2. Short, Cannot Locate, or Lost Shipment IAW AMCI 24-101, Vol. 6, paragraphs 16. through 16.3.3.1.

1.6.1.3. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 15. and 15.4.

1.6.1.4. *AMC Key Asset and Equipment Report, RCS: HQ AMC-A43 (M) 8001 IAW AMCI 24-101, Vol. 5, paragraph 12.2. through 12.2.2. and AMCI 24-101 Vol 13, paragraphs 12.2 through 12.2.1., and 13. through 13.2.

1.6.1.5. Mishandled Baggage Summary, (AMC Form 134a) IAW AMCI 24-101, Vol. 14, paragraph 74.1. through 74.5.

1.6.1.6. *Vehicle and equipment mishap reporting shall be submitted IAW AMCI 24-101, Vol. 5 paragraph 12.7. to HQ AMC/A4T at the web site provided by the COR. All equipment and vehicle mishap data shall be submitted to HQ AMC/A4TR, 515th AMOW and the COR.

1.6.1.7. *730 AMS Weekly Recap Report. Complete and forward every Tuesday by 1500L to 730 AMS Data Records and 730 AMS/CCE IAW current 730 AMS policy, messages, memorandums.

1.6.1.8. The Contractor shall report ALL direct Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

1.6.1.8.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than (NLT) October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/. The following information is provided to facilitate establishing the required eCMRA account:

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0.

The Federal Service Code for this contract is V999.

1.6.2. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AMCI 24-101, Vol. 6 paragraphs 6. through 6.6.; 8 through 8.4.6.; 9. through 9.1.; 11. through 14., GATES, and AMC/A4T policy messages, memorandums, and directives. The Contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request. The Contractor shall:

1.6.2.1. Perform post flight procedures within 24 hours of aircraft departure unless a shorter period is directed by a governing directive.

1.6.2.2. Complete and file all flight transactions and related documentation within 48 hours of departure.

1.6.2.3. Research documentation retained by the contractor and prepare reports within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.6.2.4. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.7. Communications Management and Information Systems. The Contractor shall interface with the Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality. The Contractor shall:

1.7.1. Provide a GATES Work Station Area Security Officer (WASO) IAW GATES Manual.

1.7.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the CO and COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.7.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, notify the COR of software and hardware related problems within 48 hours of the request for assistance, and ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems identified and tracked until resolution is provided.

1.7.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.7.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.8. Materials Handling Equipment (MHE) and Vehicle Operations/Maintenance. The Contractor shall inspect, operate, maintain, and provide preventive/routine maintenance for all MHE and vehicles listed in the Performance Work Statement (PWS) to ensure maximum availability and utilization IAW:

- AFI 24-302, Chapter 7, Section 7B, paragraphs 7.12 through 7.17

- Technical Orders (TOs), Instructions, and Operational Orders

- 730 AMS Vehicle/MHE programs and policies

1.8.1. Maintain the appearance of MHE and vehicle/equipment. Cleaning and washing of MHE shall include their undercarriages.

1.9. Mechanized Material handling Systems (MMHS). The Contractor shall inspect, maintain, and provide preventive/routine maintenance for all MMHS listed in the PWS to ensure maximum availability and utilization IAW:

- AMCI 24-101, Vol 5, paragraphs 11.1., 11.4., 11.4.1., 11.4.3., 11.4.3.2. through 11.4.4.

1.10. Custodial Services. The Contractor shall ensure all Government provided equipment and facilities are clean.

1.11. Ground Maintenance. The Contractor shall maintain a safe and neat environment. At a minimum cut, rake, edge and pick-up grass; trim trees, bushes, hedges and shrubs; provide ice control measures and remove snow from all sidewalks, steps, drives and parking areas within 150 feet of all Government Furnished Facilities.

1.12. Customer Service. The Contractor shall:

1.12.1. Conduct tours for individuals and groups as coordinated by the COR.

1.12.2. Escort and provide transportation for AMC customers to and from the passenger terminal and the international airport entry control point.

1.12.3. Upon request, arrange for local hotel reservations and transportation as requested for AMC aircrew and Government Support Personnel.

2. SERVICE DELIVERY SUMMARY (SDS). The SDS represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of Contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected and adversely affects the safety and/or security of personnel and/or resources; cannot be corrected without mission impact; or adversely affects another government agency’s ability to accomplish their mission.

2.2. A minor nonconformance cannot be corrected but is not likely to materially reduce the usability of the services for their intended purpose.

Paragraph Performance Threshold

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING

3.1. Government-Furnished Materials (GFM): GFM, Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided NLT five working days before the contract performance start date. Any missing items shall be annotated on the inventory and the CO notified in writing. The Contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The Contractor shall request additional materials by providing a written request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment (GFE): GFE, Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be provided a copy of the inventory signed and dated by the COR and Contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The Contractor shall submit a written (email or memo) request for additional or replacement GFE to the COR. Such requests shall specify the reason for the replacement request. The Contractor shall turn in GFE approved for replacement or repair.

3.3. Government-Furnished Facilities (GFF): GFF, Appendix C-3, have been inspected for compliance with the Occupational Safety and Health Act (OSHA). Should a hazard be identified, the Government corrects OSHA hazards according to the base-wide government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. Compliance with the OSHA and other applicable laws and regulations for the protection of personnel is exclusively the obligation of the Contractor. Further, the government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the facilities performed by the Contractor at his or her expense, the Contractor must furnish the CO and COR documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the CO. The Contractor shall initiate all paperwork to effect modifications. The Contractor shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract.

3.3.1. The Contractor shall make sure Contractor personnel practice utilities conservation to include water, electricity, and resources in all facilities as well as ensure that telephones are only used for “Official Government Business”.

3.4. Government-Furnished Services.

3.4.1. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.4.2. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.4. Safety Services. Includes operation of installation safety programs, educational support, and promotional efforts.

3.4.5. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.6. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.7. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.8. Test Control Officer. Includes final examination administration for ATGHS correspondence and Web-based courses.

3.5. Government-Provided Training.

3.5.1. Government personnel will provide initial familiarization training at Itazuki Fukuoka IAP to Contractor personnel for the first 15 calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Training will include, but not be limited to, such things as AMC operating procedures; documentation requirements; cargo/mail/ in-check, processing, preparation for airlift; passenger/baggage processing; aircraft loading/unloading; records and reports requirements; GATES; and maintenance/operation of vehicles and equipment.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 15 days if agreed to in writing by the Contractor and Government.

3.5.2. Within seven calendar days after the Post Award conference, the Contractor shall designate in writing to the CO and COR Contractor personnel performing as hazardous materials inspectors, and/or load planners, and shall provide the CO and COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of Contractor personnel identified as hazardous materials inspectors and/or load planners. The course duration is five academic days and is currently held at Ft. Lee, VA and may be held at other locations world-wide.

3.5.2.1. Contractor personnel shall complete via Web-based Training the Air Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time shall be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. Contractor personnel shall satisfactorily complete hazardous material handler training IAW AFMAN

24-204(I) prior to the start of the contract. The Contractor shall designate hazardous materials handlers in writing to the CO and COR.

3.5.4. Within seven calendar days after the Post Award conference, the Contractor shall designate in writing to the CO and COR personnel performing as Aircraft Load Planners. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AMCI 24-101, Vol 22, Attachment 5, paragraphs A5.1.2. through A5.1.21. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. The Contractor shall designate MHE and Vehicle drivers in writing to the CO and COR NLT the first day of familiarization training. MHE and Vehicle drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor's instructors.

3.5.4. The Contractor shall designate in writing to the CO and COR records management and publications library management, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.5. The Contractor shall designate in writing Logistics Resource Management (LRM) Instructor(s) to the CO and COR NLT the first day of familiarization training. The Government will make available, throughout the term of the contract, the LRM Instructor Qualification course to facilitate on-sight management of the LRM program requirements. The course duration is 16 to 24 academic hours and will be provided by the 730 AMS, Yokota AB, Japan.

3.5.6. The contractor shall designate in writing Load Team Chief personnel to the CO and COR NLT the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the contractor's qualified Load Team Chief Instructor, reference requirements Appendix C-5, Government Load Team Chief Training Requirements.

3.5.7. Training requirements shall be coordinated with the COR.

3.5.8. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course.

4. GENERAL INFORMATION: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as GFM, GFE, GFF, Government-Furnished Services, and Government-Provided Training), as required, to perform ATGHS as defined in this PWS, in support of the DTS.

4.1. Contractor Personnel. The Contractor shall provide a Station Manager who shall be responsible for the performance of the work. The Station Manager and Alternate Station Manager (s) shall be U.S. Citizens each with a Secret Security Clearance. The name of the Station Manager shall be designated in writing to the CO 10 work days prior to the contract performance start date.

4.1.1. The Station Manager shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall be either present on the work site or able to respond to the work site within two hours of notification by the Government; and, shall read, write, speak, and understand English in order to use technical manuals and references, as well as, communicate effectively.

4.1.2. The Contractor shall meet with the CO, COR, and other Government personnel as required by the CO.

4.1.3. The Contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request; and, are able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The Contractor shall notify the CO and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3.1. The Contractor shall ensure a sufficient number of Contractor personnel retain, as applicable, current and valid certificates, identification cards, licenses, badges, and clearances prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.3.1.1. The Contractor shall ensure government-furnished vehicle operators have a valid license IAW AFI 24-301, Vehicle Operations, paragraphs 11.10.

4.1.4. Contractor personnel shall present a neat appearance. Contractor personnel shall wear a commercial airline equivalent uniform, to include outer garments, (appropriate for the specific functions performed) bearing the name of the company.

4.1.4.1. All Contractor personnel shall wear a name tag. The Station Manager/Alternate Station Manager(s) name tag shall identify their position.

4.2. Hours of Operation. The Contractor shall staff functions 0800 to 1600 local, Monday through Friday and shall staff functions and perform the services required under this contract when aircraft are scheduled. The Government estimates that approximately 20% of the monthly workload will fall outside established hours of operation, 0800-1600 local time Monday through Friday. During American and Japanese holidays the Contractor may provide stand-by services when coordination with the TACC, COR, and local customers indicates performance of service is not required.

4.2.1. The Contractor shall provide the COR, CO, 613 AOC/AMDM, 730 AMS/ATOC and TACC with the means and information needed to contact the Station Manager around the clock. Contractor personnel shall respond to the work site within two hours of notification by the Government.

4.2.2. Force Augmentation. AMC reserves the right to insert personnel to augment Contractor operations. The senior AMC representative, in coordination with the Station Manager or Alternate Station Manager, has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services, to include but not limited to the use of GFM, GFE, and GFF.

4.3. Training. The Contractor shall be responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract. The Contractor shall:

4.3.1. Develop an aircraft load planners program to ensure a sufficient number of Contractor personnel complete required training, IAW AMCI 24-101, Vol. 22, Attachment 5, paragraphs A5.1.2. through A5.1.21.

4.3.2. Develop a Government-Furnished MHE and Vehicle Drivers Program using the AMC Lesson Plans and Qualification Training Packages provided by the COR.

4.3.2.1. Ensure all drivers are properly trained and certified before operating any Government-Furnished MHE or Vehicles; and, complete annual drivers refresher training.

4.3.2.1.1. Personnel who fail initial or annual drivers refresher training will re-accomplish prerequisite Advanced Distributed Learning Service courses, attend the initial training course, and driving competency evaluation.

4.3.3. Provide the COR a list, designating in writing, qualified personnel fulfilling the following PWS requirements: Hazardous Materials Inspectors/Handlers, Aircraft Load Planner Instructors/Aircraft Load Planners, MHE and Vehicle Instructors/Drivers.

4.3.3.1. The Contractor shall provide the COR an initial list of Contractor personnel fulfilling these PWS requirements NLT the contract performance start date and provide an updated list within 24 hours of the employment, termination, and/or decertification of Contractor personnel. This list shall include at a minimum the following information: certification date, certification expiration date, and required refresher training date.

4.4. Safety. The Contractor shall comply with the latest applicable Air Force, AMC regulations, and airport policies regarding occupational/operational safety and personnel health. The COR shall provide copies of publications not available on the web and updates as they become available. The Contractor shall:

4.4.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government safety program manager may conduct periodic and no-notice visits to the Contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established policies, regulations, management plans, and requirements are not being met.

4.4.1.1. Develop checklists using relevant safety guidance to brief personnel on hazards associated with air terminal and flight line operations.

4.4.1.2. Ensure Personal Protective Equipment is available and properly used.

4.4.1.3. Maintain eye wash stations, hazardous clothing/spill kits, and inspect each monthly or more frequently, as required.

4.4.1.4. Inspect GFF fire extinguishers and report unserviceable units to the COR.

4.4.2. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

4.4.3. Maintain a Material Safety Data Sheet, OSHA Form 20 for each hazardous or potentially hazardous material or chemical to be utilized by the Contractor.

4.4.4. Be responsible for briefing and ensuring the Contractor personnel adhere to the traffic rules and regulations.

4.4.5. Report hazardous situations or events which cannot be eliminated immediately to the COR, COR Manager, and AMC Program Manager (PM).

4.4.5.1. Deliver a written report within 12 hours, which includes, at a minimum, the following: a) date and time, b) situation or event, c) personnel and resources involved or affected, and d) a narrative description.

4.4.6. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.4.6.1. Deliver a written incident/accident report to the COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.5. Security. The Contractor shall comply with the applicable DoD, USAF, AMC, Pacific Air Forces, and Installation Instructions, regarding Operational, Physical, and Communications Security as well as the Anti-terrorism/Force Protection Programs.

4.5.1. The Contractor shall ensure all Contractor personnel whose work involves access to sensitive unclassified information, Privacy Act Information, Personally Identifiable Information, have a successfully completed Tier 1 Investigation or Secret Security Clearance on file and obtain a Common Access Card (CAC).

4.5.2. Upon contract award, the Contractor shall submit the names and Social Security Numbers of all Contractor personnel to the Trusted Agent (TA) and ensure personnel submit OF 306, Declaration for Federal Employment, to United States Transportation Command (USTRANSCOM)/J3-MP (transcom.scott.tcj3.mbx.protection-services-center@mail.mil) for vetting through JPAS by USTRANSCOM Security Services Center (SSC) to ensure investigative and clearance requirements have been satisfied. This shall be completed before the TA accesses the DoD Trusted Associate Sponsorship system (TASS) and submits requests for issuance of CACs to Contractor personnel. Contractor personnel will be denied the ability to work in support of this PWS, if they do not have the required investigative or security clearance and their information will not be loaded into TASS.

4.5.2.1. Contractor employee background investigations in JPAS must reflect either an open, closed, or adjudicated status. Contractor personnel with an incident report(s) posted in JPAS will be not be permitted to work under this contract until Defense Industrial Security Clearance Office (DISCO) adjudicates the incident report. Interim security clearance requests are only accepted if they have been opened with OPM in JPAS. No exceptions to these rules will be allowed by USTRANSCOM/J3-MP.

4.5.2.1.1. Contractor personnel required to access, handle, or transport classified material or equipment must have a Secret Clearance posted in JPAS, an Interim Secret Clearance is not authorized.

4.5.3. Contractor personnel will be loaded into TASS with an expiration date on their CAC for a period not to exceed three years upon notification by the SSC that Contractor personnel meet the investigative requirements.

4.5.4. Upon completion of this contract or upon termination of personnel, all Contractor personnel who possess CAC cards shall return these cards to the COR.

4.5.4.1. The CO may delay final payment under a contract if the Contractor fails to comply with these requirements.

4.5.5. Contractor personnel shall be removed and barred from the worksite if the Government notifies the Contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on Contractor personnel during the course of the contract period.

4.5.6. The Government may supplement the Contractor’s work force if Tier 1 Investigations or Secret Security Clearances are not received prior to the contract performance start date. The costs required to perform the services listed in the PWS shall be deducted from the Contractor’s monthly payment if any delays in receipt of Tier 1 Investigations are due to the Contractor’s late submission of requests or if an investigation reveals the Contractor’s designated personnel are determined not eligible for clearance.

4.5.7. Tier 1 Investigations or Secret Security Clearances required because of Contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while Contractor personnel are awaiting clearances shall be deducted from the Contractor’s monthly payment based on actual costs incurred.

4.5.8. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI 8582.01 - Security of Unclassified DoD Information on Non-DoD Information Systems, 6 June 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require Contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.5.9. The Contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security and Information Security regulations.

4.5.10. The Contractor shall not transmit For Official Use Only information on networks not approved for this information or on Contractor networks without the approval of USTRANSCOM/FP.

4.5.11. The Contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.5.11.1. Contractor personnel who possess any Government badges shall return these badges to the COR upon completion of this contract or upon termination of personnel.

4.5.12. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Level I Antiterrorism Awareness Training. The training web site will be provided by the COR.

4.5.12.1. The Contractor shall provide the Antiterrorism Level I training certificate to the COR.

4.5.13. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Information Awareness Training and provide the COR with the computer generated completion certificates. The website for these two courses, DoD Cyber Awareness Challenge and Security Administration, will be provided by the COR

4.5.13.1. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and, not share either their PIN or access to their GATES account.

4.5.14. The Contractor shall participate in Random Anti-Terrorism Measure (RAM) activities to the best of their ability. The Contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities.

4.5.15. The Contractor shall provide the AMC PM, CO, and COR an initial list of Contractor personnel which includes at a minimum the following information: name (last, first, middle initial), primary position title, level of investigation/security clearance as well as date of approval, passport number and visa expiration date, and date of on-site employment and termination NLT the contract performance start date; and, provide an updated list within 24 hours of the employment and/or termination of Contractor personnel.

4.5.16. Security requirements are identified in the DD Form 254, DoD Contract Security Classification Specification. A completed/signed DD Form 254 is attached to the contract.

4.5.17. The Contractor shall have a valid Facilities Clearance Level (FCL) of SECRET. Interim FCLs are acceptable provided they are not expired. FCL procedures and security guidelines for adjudicative requirements are outlined in DoD 5220.22-M and DoD 5200.2-R. FCLs and Interim FCLs must be awarded by the Defense Security Service (DSS) or the DISCO. FCL’s will be sponsored by USTRANSCOM thru DSS if the CO approves the action.

4.5.18. The Contractor shall comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and any revisions to the manual, notice of which has been furnished to the Contractor.

4.5.18.1. Subsequent to the date of this contract, if the security classification or security requirements under this contract are changed by the Government and if the changes cause an increase or decrease in security costs or otherwise affect any other term or condition of this contract, the contract shall be subject to an equitable adjustment as if the changes were directed under the Changes clause of this contract.

4.5.18.2. The Contractor agrees to insert terms that conform substantially to the language of paragraphs 4.5.18. and

4.5.18.1., including this paragraph 4.5.18.2. but excluding any reference to the Changes clause of this contract, in all subcontracts under this contract that involve access to classified information.

4.5.19. The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

4.5.20. The Contractor shall insert the language in paragraph 4.5.17. in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

4.6. Publications and Forms. Publications and forms which apply to the PWS are listed in Appendix B. The Government, at the start of the contract, will provide forms as identified in Appendix B and hard copies of all publications, which are not available via internet web locations. The COR will provide these web sites and will forward supplements or amendments to listed publications and forms that are not available on these web sites. The Contractor shall maintain a publications library (print, electronic, or combination thereof) ensuring applicable supplements, policy messages, memorandums and directives are up to date. The Contractor shall be guided by these publications and use these forms to the extent necessary to accomplish requirements in this PWS.

4.6.1. Supplements, amendments, policy messages, memorandums, and directives associated with listed publications may be issued from any organizational level (DoD, AF, AMC, TSA, and Installation) during the life of the contract. The Contractor shall immediately implement those changes that result in a decrease or no change in the contract price and notify the CO in writing of such change. The Contractor shall provide a proposal for a reduction in contract price to the CO should a decrease in contract price result. The Contractor shall submit to the CO a price proposal within 30 calendar days following receipt of the change by the Contractor, before implementing any change which may result in an increase in contract price. The CO and the Contractor shall negotiate the change into the contract. Failure of the Contractor to submit a price proposal within 30 calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the CO).

(NOTE: The CORs will perform Technical Order Distribution Administration, obtaining required TOs and periodic amendments/changes from the Eielson AFB, Technical Order Distribution Office; and will provide these to the Contractor. The CORs will monitor the Electronic Technical Information Management System and provide the weekly distribution updates to the Contractor to facilitate Technical Library management.)

4.7. Insurance. The Contractor shall procure and maintain a level of insurance coverage commensurate with the commercial standard and in accordance with the host nation’s statutory limits during the entire period of performance under this contract. The policies shall contain an endorsement that any cancelation or material change in the coverage adversely affecting the Government’s interest shall not be effective until 30 calendar days after the insurer or the Contractor gives written notice of cancellation or change to the CO. Evidence of insurance shall be provided to the CO at the Post Award Conference and prior to expiration.

4.7.1. The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the CO directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

4.8. Phase In. The Contractor shall be allowed access to the GFF to familiarize supervisors and key personnel with equipment, reporting, work scheduling, and procedures, after the Post Award Conference, prior to contract performance start date. Such access will not interfere with Government or Contractor personnel. To preclude such interference, arrangements for access to the GFF shall be made with the COR.

4.8.1. The Contractor shall provide an initial status of their equipment and personnel implementation/transition plans at the Post Award Conference; and, provide weekly updates to the CO and PM, to include but not limited to, progress, shortfalls, significant events, etc.

4.8.2. During the familiarization training period the Contractor shall be fully responsible for PWS performance requirements and cooperate to the extent required to permit an orderly change over.

4.9. Phase Out. The Contractor shall allow access to the GFF to the follow-on Contractor supervisors and key personnel to familiarize themselves with equipment, reporting, work scheduling, and procedures, after the Post Award Conference, prior to contract performance start date. Such access will not interfere with Government or Contractor personnel. To preclude such interference, arrangements for access to the GFF shall be made with the COR.

4.9.1. During the phase-out transition period the Contractor shall be fully responsible for PWS performance requirements as they transition to the successor Contractor.

4.10. Points of Contact. The Government will provide an up-to-date listing of applicable phone numbers, addresses, etc. as referenced throughout the PWS.

4.11. Official Mail. The U.S. Postal Office at Sasebo Naval Base shall be used for all official mail.

APPENDIX A

DEFINITIONS

Aircraft Classifications:

Narrow-body Aircraft. Any combination of two of the following aircraft equate to one (1) wide-body aircraft: B-200, B-727, B-737, B-757, C-9, C-12, C-20, C-21, C-22, C-26, C-35, C-37, C-40, C-43, DC-8, H-53, H60, Casa 212, C-130, KC-135, C-235, L-100, and P-3. Generally, a passenger airplane with a single aisle, a cargo airplane which can accommodate less than 20 type 463L cargo pallet loads, or a helicopter.

Wide-body Aircraft.