FY15-16_PWS_Change_Compare.pdf

HTC711-1415-R-C002C001

Attachment 1 (Revised)

Page 1 of 97 Total Pages

PERFORMANCE WORK STATEMENT FOR CHARTER AIRLIFT SERVICES

IN SUPPORT OF

THE CIVIL RESERVE AIR FLEET (CRAF)

16 April 2014

17 March 2015

INDEX REFERENCE

(Click on title or page number to view section.)

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES 98

1.0.1. CRAF PROGRAM 98

1.0.2. CRAF ACTIVATION 98

1.1. PASSENGER SERVICES –

INTERNATIONAL/DOMESTIC

1.1.1. CONTRACTOR REPRESENTATIVE 98

1.1.2. REQUIRED INFORMATION 109

1.1.3. IN-FLIGHT PASSENGER SERVICES 1110

1.1.4. MEAL SERVICE 1211

1.1.5. PASSENGER CARE DURING DELAYS 1312

1.1.6. PASSENGER CARE DURING DIVERSIONS 1413

1.1.7. OFF-LOADING PASSENGERS SHORT OF

MANIFESTED DESTINATION

1.1.8. NO-SHOW PASSENGERS 1413

1.1.9. BUMPING PASSENGERS ON NON-STOP

SERVICE

1.1.10. AIRCRAFT LOAD 1413

1.2. BAGGAGE SERVICES –

INTERNATIONAL/DOMESTIC

1.2.1. CHECKED BAGGAGE LIABILITY 1513

1.2.2. PETS 1514

1.2.3. SERVICE ANIMALS 1514

1.2.4. MILITARY WORKING DOGS 1514

1.2.5. NONCOMBATANT EVACUATION OPERATION

(NEO) MISSIONS

1.2.6. BAGGAGE OFF-LOAD TIMES 1614

1.3. CATEGORY B (CAT B) CARGO SERVICE –

INTERNATIONAL

1.3.1. PACKAGING AND MARKING OF CARGO 1615

1.3.2. UNAUTHORIZED RESTRICTIONS 1615

1.3.3. CARGO MISSIONS ON-LOADING 1615

1.3.4. WEIGHT AND BALANCE 1716

1.3.5. AIRCRAFT LOADING 1716

1.3.6. DOOR TO DOOR SERVICES 1716

1.3.7. BLUE BARK 1716

1.3.8. FUEL ON-LOAD 1716

1.3.9. MECHANIZED LOADING 1716

1.3.10. HAND LOADING 1716

1.3.11. CONTRACTOR REPRESENTATIVE 1716

1.3.12. CARGO DELAYED ENROUTE 1716

1.3.13. SPECIAL CARGO (SIGNATURE SERVICE) 1817

1.3.14. TRANSPORTING HAZARDOUS CARGO 1817

1.3.15. AIRCRAFT LIGHTING 1817

1.3.16. SEATS FOR GOVERNMENT SPONSORED 1817

Style Definition: TOC 1: Font: Bold

Formatted Table

PERSONNEL ON CARGO AIRCRAFT

1.3.17. OUTSIZED CARGO (MAXIMUM PAYLOAD:

120 S/TONS)

1.3.18. RESTRICTED AIRFIELDS 1918

1.3.19. HAND SIGNALS 1918

1.4. MIXED PASSENGER AND CARGO AIRCRAFT –

INTERNATIONAL

1.4.1. TYPE OF AIRCRAFT 1918

1.4.2. BARRIER NETS 1918

1.4.3. FIRE CONTAINMENT COVERS MODIFYING

THE CLASS B CARGO COMPARTMENT

SECTION 2 – SERVICE DELIVERY SUMMARY (SDS)

2. SDS – DISCREPANCIES 2119

2.1. SDS – RELIABILITY 2119

2.2. SDS – CRAF ACTIVATION 2119

2.3. TABLE 1 – PASSENGER DISCREPANCIES 2119

2.4. TABLE 2 – CARGO DISCREPANCIES 2220

2.5. TABLE 3 – GENERAL OPERATIONS 2220

2.6. NOTES - INTERNATIONAL 2321

2.6.1. SCHEDULE RELIABILITY FOR WHOLE PLANE

CHARTER MISSIONS

2.6.2. DISCREPANCY PERFORMANCE RATE 2623

2.6.3. INSPECTION PROCEDURES 2624

2.7. NOTES - DOMESTIC 2624

2.7.1. SCHEDULE RELIABILITY 2624

2.7.2. DISCREPANCY PERFORMANCE RATE 2724

SECTION 3 – GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3. GENERAL INFORMATION 2826

3.1. TRANSIENT ALERT AND RAMP SERVICES 2826

3.2. TERMINAL AND TRAFFIC SERVICES 2927

3.3. ENVIRONMENTAL SUPPORT 2927

3.4. EMERGENCY HEALTH SERVICE FACILITIES 3028

3.5. LEVEL I ANTITERRORISM TRAINING 3028

3.6. SPECIAL HANDLING EQUIPMENT 3028

3.7. PASSENGER MANIFESTING 3028

3.8. PETROLEUM PRODUCTS 3028

3.8.1. CONTRACTOR AUTHORIZATION TO

PURCHASE GROUND PETROLEUM PRODUCTS

3.9. CONCURRENT SERVICING 3028

3.9.1. FINAL APPROVAL 3028

3.9.2. CONCURRENT SERVICING SUPERVISOR (CSS) 3028

3.9.3. SUPERVISORY CONTRACTOR

REPRESENTATIVE (SCR)

3.9.4. AUTHORIZED VEHICLES 3129

3.9.5. AUXILIARY POWER UNIT (APU) 3129

3.9.6. FLIGHT CREW BRIEFING 3129

3.9.7. INERTIAL NAVIGATION SYSTEM (INS) 3129

3.9.8. RADIOS AND RADAR SYSTEMS 3129

3.9.9. ELECTRICAL SYSTEMS 3129

3.9.10. CSS CONCURRENCE 3129

3.9.11. WING AND FUEL VENTS 3129

3.9.12. COPY OF CONTRACTOR’S AIRCRAFT 3129

REFUELING PROCEDURES

3.10. BILLETING AND MEALS 3129

3.10.1. BILLETING AND MEALS FOR CONTRACTOR

EMPLOYEES

3.11. AEROSPACE GROUND EQUIPMENT (AGE) 3230

3.12. CONTRACTOR USE OF MILITARY

COMMUNICATIONS FACILITIES

3.13. CONTRACTOR STORAGE SPACE AT

MILITARY INSTALLATIONS

3.14. WARSAW CONVENTION 3230

3.15. SECURE COMMUNICATIONS EQUIPMENT 3230

3.16. WEATHER FORECASTING (Domestic) 3330

3.17. ENROUTE FLIGHT PLANNING ASSISTANCE

(Domestic)

SECTION 4 – GENERAL INFORMATION – INTERNATIONAL AND DOMESTIC

4. GENERAL OPERATIONS 3432

4.0.1. MOBREP/TAG 3432

4.0.2. CRAF READINESS ASSESSMENT VISIT 3432

4.1. CONTROL OF AIRCRAFT 3432

4.1.1. EXAMPLES OF FAILURE TO MAINTAIN

CONTROL

4.1.2. CRAF FLEET VIABILITY 3533

4.2. SECURITY 3533

4.2.1. REGULAR AND FREQUENT ENTRY INTO

RESTRICTED / CONTROLLED AREAS

4.2.2. FACILITY SECURITY CLEARANCE 3533

4.2.3. PERSONNEL SECURITY CLEARANCE 3533

4.2.4. OPERATIONS SECURITY (OPSEC) 3634

4.2.5. CONTRACTOR COMPANY PERSONNEL AND

COMPANY FACILITY SECURITY OFFICER

(FSO)

4.2.6. AUTHENTICATION MATERIALS 3634

4.2.7. AIRCRAFT PHYSICAL SECURITY 3634

4.2.8. CLASSIFIED CORRESPONDENCE 3735

4.2.9. COMMON ACCESS CARDS (CACs) 3836

4.3. NAVIGATION ROUTE KITS 3836

4.3.1. NUMBER OF KITS REQUIRED 3836

4.3.2. STORAGE AND MAINTENANCE 3836

4.3.3. REPLACEMENT CHARTS AND FLIGHT

INFORMATION PUBLICATIONS (FLIPs)

4.4. CREW DUTY DAY REQUIREMENTS 3836

4.5. FLYING IN CONTROLLED AIRSPACE 3836

4.6. MAINTENANCE 3836

4.6.1. SCHEDULED MAINTENANCE AT MILITARY

INSTALLATIONS

4.6.2. ENROUTE TURNAROUND MAINTENANCE

CHECKS AND SERVICING

4.7. SAFETY BARRIERS 3937

4.8. AIR ROUTE TRAFFIC CONTROL CLEARANCE

OF AIRCRAFT

4.9. CIVIL AIRCRAFT LANDING PERMIT 3937

4.9.1. FLIGHT PLANS 3937

4.9.2. CRAF ALTERNATE LANDING PERMIT 3937

4.9.3. REVOKING PERMITS 4038

4.9.4. GOVERNMENT OBLIGATION 4038

4.9.5. ALTERNATE AIRPORTS 4038

4.10. AIR ROUTE TRAFFIC CONTROL CLEARANCE

OF AIRCRAFT

4.10.1. FAA OR INTERNATIONAL CIVIL AVIATION

ORGANICATION (ICAO) CLEARANCE

4.10.2. UNAUTHORIZED LANDING AT AF

INSTALLATIONS

4.11. GENERAL AIRFIELD INFORMATION 4038

4.11.1. CERTIFICATION AIRFIELDS 4038

4.11.2. AIRFIELD APPROACH DATA 4139

4.12. TECHNICAL ASSISTANCE IN SUPPORT OF

THE CRAF

4.13. PETROLEUM SUPPORT 4139

4.13.1. POL FOR ONE-WAY TRIPS 4139

4.13.2. POL FOR ONE-WAY OR ROUND TRIPS 4139

4.13.3. POL PRODUCTS AT MILITARY BASES 4139

SECTION 5 – SPECIFIC INFORMATION – INTERNATIONAL

5.1. PASSPORTS 4240

5.2. COMMUNICATIONS 4240

5.2.1. MESSAGES 4240

5.2.2. STANDARD COMMUNICATIONS 4240

5.2.3. COMMUNICATIONS PROCEDURES 4240

5.2.4. ESTABLISHING COMMUNICATIONS WITH

DESTINATION STATION

5.2.5. ESTABLISHING COMMUNICATIONS WITH

TRANSIT STATIONS

5.2.6. POINT-TO-POINT COMMUNICATIONS 4341

5.2.7. 618 AOC (TACC) OPERATIONS CENTERS 4341

5.2.8. DEVIATION FROM MISSION SCHEDULE 4341

5.2.9. EARLY DEPARTURE AND EARLY ARRIVAL 4341

5.2.10. HUMAN REMAINS 41

5.2.1110. PASSENGER MISSION ARRIVALS AT U.S.

COMMERCIAL AIRPORTS

5.3. ROUTE SUPPORT 4341

5.3.1. INTRACOMPANY ROUTE SUPPORT 4341

5.3.2. INTERCOMPANY ROUTE SUPPORT 4441

5.3.3. REVENUE ROUTE SUPPORT (ORGANIC) 4442

5.3.4. PRIORITIES 4442

5.4. SCHEDULED TRAFFIC AND OPERATIONAL

STOPS

5.5. REDUCTION OF ACL AND DEFICIT TRAFFIC 4442

5.5.1. EXCESS ACL 4442

5.5.2. ACO APPROVED SUBSTITUTION OF LARGER

AIRCRAFT TYPE

5.5.3. EXCESS WEIGHT CAPACITY 4442

5.6. UNUSUAL WEATHER CONDITIONS 4542

5.6.1. WEATHER DIVERSIONS 4543

5.7. AUTHORITY TO LEAVE UNSAFE AIRCRAFT 4543

5.7.1. DETERMINATIONS TO LEAVE UNSAFE

AIRCRAFT

5.8. CLEARANCES 4543

5.8.1. LANDING RIGHTS 4543

5.8.2. DIPLOMATIC CLEARANCES 4543

5.9. AUTHORIZED TRANSPORT OF GOVERNMENT

PERSONNEL ON FERRY SEGMENTS

5.10. EXTENDED PARKING 4543

5.10.1. CRITERIA FOR CONSIDERATION OF

REQUESTS FOR EXTENDED PARKING

5.10.2. PROCEDURES FOR REQUESTING EXTENDED

PARKING

5.11. COMMERCIAL AIRCRAFT GROUND TIMES 4644

5.11.1. STATION DELAY 4745

5.12. SECURE LAUNCH 4745

5.13. POSITIVE LAUNCH 4745

5.14. GROUND CHEMICAL WARFARE DEFENSE

ENSEMBLE (GCWDE)

5.14.1. GCWDE TRAINING 4745

5.14.2. GCWDE ASSOCIATED PERSONNEL 4745

5.15. PATRIOT EXPRESS GROUND HANDLING

SERVICES AT BALTIMORE/WASHINGTON

INTERNATIONAL (BWI) AIRPORT

SECTION 6 – SPECIFIC INFORMATION – DOMESTIC

6. DOMESTIC OPERATIONAL REQUIREMENTS 4846

6.1. TRANSPORT REQUIREMENT 4846

6.2. TRANSPORTATION CONTROL AND

MOVEMENT DOCUMENT (TCMD)

6.3. AIRCRAFT CAPABILITY 4846

6.4. TRANSPORTING HAZARDOUS MATERIAL 4846

6.5. ON-LOADING AND OFF-LOADING OF

AIRCRAFT

6.6. WEIGHT FOR PASSENGERS AND CARGO 4947

6.7. ARRIVAL NOTIFICATION 4947

6.8. DIVERTED AND REROUTED FLIGHTS 4947

6.8.1. DIVERSIONS 4947

6.8.2. REROUTE 4947

6.8.3. DIVERTED OR REROUTED AIRLIFT 5047

6.9. ROUTE SUPPORT 5048

6.9.1. ROUTE SUPPORT ITEMS AND PERSONNEL 5048

6.9.2. TRANSPORT OF CONTRACTOR ROUTE

SUPPORT ITEMS

6.10. 618 TANKER AILRLIFT CONTROL CENTER

(TACC), SCOTT AFB, IL

6.11. MISSIONS 5048

6.12. UNLAWFUL SEIZURE 5048

6.13. SCHEDULE AND PASSENGER CHANGES 5048

6.13.1. SCHEDULE CHANGES 5048

6.13.2. PASSENGER CHANGES 5048

6.14. DELAYS/ AND DIVERSIONS 5148

6.14.1. DELAY OR DEVIATION OF ITINERARY OR

SCHEDULE

6.14.2. CONTRACTOR RESPONSIBILITY DURING

CONTROLLABLE DELAYS

6.14.3. CONTRACTOR RESPONSIBILITY DURING

UNCONTROLLABLE DELAYS

6.15. UNAUTHORIZED TRANSPORT OF PERSONNEL

ON FERRY SEGMENTS

SECTION 7 – PATRIOT EXPRESS GROUND HANDLING SERVICES AT BALTIMORE/WASHINGTON

INTERNATIONAL (BWI) AIRPORT

7. PATRIOT EXPRESS GROUND HANDLING

SERVICES AT BALTIMORE/WASHINGTON

INTERNATIONAL (BWI) AIRPORT

7.0.1. PERIOD OF PERFORMANCE 5250

7.0.2. FREQUENCY OF SERVICE 5250

7.0.3. BAGGAGE LOADING/UNLOADING 5250

7.1. BAGGAGE HANDLING PROCESS 5250

7.2. WEAPON HANDLING PROCESS 5250

7.3. PET HANDLING PROCESS 5250

APPENDIX 1 – DEFINITIONS AND ACRONYMS

DEFINITIONS 5351

ACRONYMS 6159

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMS 6563

APPENDIX 3 – REQUIRED REPORTS

A3.1. GENERAL 6866

A3.2. LIST OF AIRCRAFT 6866

A3.2.1. ALL OPERATIONS 6866

A3.3. ACCIDENT REPORTING FOR DoD-APPROVED

CARRIERS

A3.3.1. AVIATION DISASTER FAMILY ASSISTANCE

ACT (ADFAA) IMPLEMENTATION

A3.4. NOTICE OF ACCIDENTS – ALL CARRIER

OPERATIONS

A3.5. AIRCRAFT MEDICAL INCIDENTS 6967

A3.6. DoD CASUALTIES 6967

A3.7. MILEAGE REPORT PROCEDURES

(INTERNATIONAL)

A3.7.1. REPORT SUBMISSION 7068

A3.7.2. INSTRUCTIONS 7068

A3.8. CONTRACTOR’S AIRCRAFT STATUS REPORT 7269

A3.9. HAZARD REPORTING 7269

A3.10. SPOTLIGHTING AND HOSTILE EVENT

REPORTS (INTERNATIONAL)

A3.11. CIVIL AIRCRAFT LANDING PERMIT 7370

A3.12. PASSENGER CARE CONTINGENCY PLAN 7370

A3.13. FUEL ADJUSTMENT PROCEDURES

(INTERNATIONAL)

A3.13.1. REPORT SUBMISSION 7370

A3.13.2. INSTRUCTIONS 7370

A3.13.3 REPORT SUBMISSION & REVIEW 72

A3.13.4 FUEL REIMBURSEMENT 72

A3.14. ACCOUNTABILITY OF GOVERNMENT

FURNISHED EQUIPMENT

A3.14.1. COMSEC Material Report (SF 153) 7672

A3.14.2. GOVERNMENT FURNISHED EQUIPMENT

(CRAF FORM 1297)

Formatted Table

Formatted Table

A3.15. TEAM COMMISSIONS REPORT 7672

A3.16. INFORMATION ASSURANCE (IA) REPORT 7672

A3.16.1. REQUIREMENT FOR CONTRACTOR

INFORMATION ASSURANCE (IA) REPORT

A3.16.2. CYBER SECURITY INCIDENTS 7673

SAMPLE REPORTS

APPENDIX 3A – LIST OF AIRCRAFT 75

APPENDIX 3A-1 – LIST OF AIRCRAFT

SUPPORTING USE OF ANOTHER CARRIER’S

MVPsAPPENDIX 3A – LIST OF AIRCRAFT

APPENDIX 3B – MONTHLY FUEL REPORT

SUMMARY

APPENDIX 3B-1 – ONE-WAY MILEAGE

REPORT (SAMPLE)

APPENDIX 3B-2 – ROUND-TRIP MILEAGE

REPORT (SAMPLE)

SAMPLE APPENDIX 3C – INTERCOMPANY

ROUTE SUPPORT REQUEST AND

AUTHORIZATION FORMAT

APPENDIX 3D – REVENUE SAMPLE APPENDIX

3D – REVENUE ROUTE SUPPORT REQUEST

AND AUTHORIZATION FORMATROUTE

SUPPORT REQUEST AND AUTHORIZATION

FORMAT

SAMPLE APPENDIX 3E – SF 153, COMSEC

MATERIAL REPORTAPPENDIX 3E – SF153

COMSEC MATERIAL REPORT

APPENDIX 3F – CRAF FORM 1297,

GOVERNMENT FURNISHED EQUIPMENT

(SAMPLE)

APPENDIX 3G – COMMERCIAL AIR CREW

DEBRIEF CHECKLIST SPOTLIGHTING AND

HOSTILE EVENT REPORT

APPENDIX 3H – TEAM COMMISSIONS

PAID/RECEIVED

APPENDIX 3I – INFORMATION ASSURANCE

(IA) REPORT

APPENDIX 4 – AIRCRAFT CLEARANCE GUIDANCE

A4.1. DIRECTIVES 9387

A4.2. GENERAL 9387

A4.3. CLEARANCES FOR CERTAIN TYPES OF

CARGO

A4.3.1. MUNITIONS AND IMPLEMENTS OF WAR 9387

A4.3.2. OTHER CARGO 9387

A4.4. CONTRACTOR RESPONSIBILITY 9387

A4.5. CLEARANCES OBTAINED THROUGH U.S.

DIPLOMATIC CHANNELS

A4.5.1. TYPES OF CLEARANCES 9488

A4.5.2. AMC ACQUIRED CLEARANCES 9488

A4.6. CIRCUMNAVIGATING 9488

A4.7. CALL SIGN USE 9488

A4.7.1. DoD-UNIQUE CALL SIGNS 9488

A4.7.2. USE OF DoD-UNIQUE CALL SIGNS 9488

A4.8. CLEARANCE PROBLEMS 9488

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Deleted Cells

Deleted Cells

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A4.9. AMC’s AUTOMATIC E-MAIL 9488

APPENDIX 5 – CIVIL RESERVE AIR FLEET (CRAF) ACTIVATION – INTERNATIONAL AND

DOMESTIC

A5.1. DESCRIPTION OF SERVICES 9690

A5.2. GOVERNING DOCUMENT 9690

A5.2.1. AIRCRAFT OPERATIONS 9690

A5.2.2. AIRCRAFT MAINTENANCE 9690

A5.2.3. AUTHORITY TO ACTIVATE 9690

A5.2.4. INCREMENTAL ACTIVATION AND

DEACTIVATION

A5.2.5. AIRCRAFT CALL UP AND RELEASE 9690

A5.2.6. CONTRACTOR DUTIES 9690

A5.2.7. MINIMUM UTILIZATION OF INTERNATIONAL

(LONG-RANGE SECTION) SEGMENT

A5.2.8. AIRCRAFT SUBSTITUTION 9791

A5.2.9. VOLUNTEER CONTRACTORS 9791

A5.2.10. RESPONSE TIME 9791

A5.2.11. COMMERCIAL PALLETS 9791

A5.3. CRAF ACTIVATION PLANNING 9791

A5.3.1. SELF-SUPPORT 9892

A5.3.2. COMMAND AND CONTROL (C2) AGENCY 9892

A5.3.3. PERSONNEL 9892

A5.3.4. LOADING SUPERVISORS 9892

A5.3.5. CREW COMPOSITION 9892

A5.3.6. CIVIL AIRLIFT SUPPORT ELEMENT (CASE) 9892

A5.3.7. LOGISTIC SUPPORT PLANNING (International

Only)

A5.3.8. POL FACILITIES AND RESUPPLY CAPABILITY 9993

A5.4. CRAF ACTIVATION NOTIFICATION AND

CONTRACTOR ACTIONS

A5.4.1. CRAF ACTIVATION WARNING MESSAGE 9993

A5.4.2. STAGE I, II, and III ACTIVATION MESSAGE 9993

A5.5. NAVIGATION ROUTE KITS 9993

A5.5.1. INTERMEDIATE STAGING BASE 9993

A5.5.2. ROUTE SUPPORT 9993

A5.5.3. DEFICIENCIES IN SUPPORT 10094

A5.5.4. MATERIEL HANDLING EQUIPMENT (MHE)

(International Only)

10094

A5.5.5. REGROUP OPERATIONS 10094

A5.5.6. TRAFFIC AND TERMINAL SERVICES 10195

A5.5.7. COMMUNICATIONS NETWORKS 10195

A5.6. CONTRACTOR ENROUTE SUPPORT 10195

A5.6.1. CONTRACT PROVISIONS FOR CONTRACTOR

ENROUTE SUPPORT

10195

A5.6.2. GCWDE MANAGEMENT 10195

A5.6.3. LIMITING FACTORS 10195

A5.6.4. BILLING INFORMATION 10296

A5.7. DOMESTIC CRAF ACTIVATION 10296

A5.7.1. CLINs 0003 and/or 0004 10296

Page 9 of 102 Total Pages

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES: In support of the National Defense Authorization Act and to provide for a future viable Civil Reserve Air Fleet (CRAF) program, this contract will provide additional incentives to airlines performing missions with modern, fuel efficient and reliable aircraft. As such, the contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range airlift services during peacetime and both international and domestic airlift services during (CRAF) activation in support of the Department of Defense (DoD), unless otherwise specified in this Performance Work Statement (PWS) as Government-furnished materials or services. The Government shall be given full use of the entire aircraft, unless otherwise stated. All aircraft utilized shall be licensed, operated and maintained in accordance with all applicable rules and regulations of the Federal

Aviation Administration (FAA) and Department of Transportation (DOT). In addition, all applicable rules and regulations of the United States Department of Agriculture (USDA), as well as requirements of the International Air

Transport Association (IATA), shall apply. The aircraft will not be considered public aircraft while performing missions under this contract. Services under this contract shall include passenger, cargo and transportation.

1.0.1. CRAF PROGRAM: The CRAF Program is a national plan, based on the Defense Production Act of 1950 and Executive Order 12656, to utilize aircraft resources of U.S. air carriers, when needed to support DoD airlift requirements in an airlift emergency or national emergency. The CRAF is composed of U.S. registered aircraft owned or controlled by U.S. "air carriers" specifically allocated (by FAA registration number) for this purpose by the DOT. As used in this contract, CRAF aircraft are those allocated aircraft, which the carrier owning or otherwise controlling them, has contractually committed to the DoD, under stated conditions, to meet varying emergency needs for civil airlift augmentation of the military airlift capability. The contractual commitment of the aircraft includes the supporting resources required to provide the contract airlift. In return for a commitment to the CRAF program, airlines are afforded access to day-to-day business under this and/or other various DoD and Government

Service Administration (GSA) contracts.

1.0.2. CRAF ACTIVATION: The activation of CRAF is accomplished and managed as described in Appendix 5.

The Contractor grants the Government the unilateral right to require the airlift service to be performed hereunder up to and including the full capacity of all aircraft listed in Appendix 3A.

1.0.2.1. STAGE I – COMMITTED EXPANSION: Stage I may be activated for a minor regional contingency or other situation when Air Mobility Command (AMC) organic airlift resources cannot meet both deployment and other airlift requirements simultaneously. The Commander, United States Transportation Command

(USTRANSCOM) may activate this Stage upon approval of the Secretary of Defense (SECDEF).

1.0.2.2. STAGE II – DEFENSE AIRLIFT EMERGENCY: This is the CRAF capability made available during a major theater war involving U.S. Military Forces, in case of national emergency or other domestic instances when called upon and approved by the appropriate levels of government, or when organic aircraft alone cannot provide the airlift needed for DoD operations. The Commander, USTRANSCOM may activate this Stage upon approval of

SECDEF.

1.0.2.3. STAGE III – NATIONAL EMERGENCY: Stage III is activated for multiple major theater wars or other emergencies requiring mobilization of all DoD resources, including the total CRAF airlift capability, for worldwide emergency operations involving U.S. military forces, or national emergency or other domestic instances when called upon and approved by the appropriate levels of government.

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTIC: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall contact the passenger

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Page 10 of 102 Total Pages services terminal to validate mission information and review any issues that have the potential to impact the mission, coordinate with Government personnel, and shall have the authority to react to and effect necessary changes. In the event of an aircraft delay or deviation, contractor representative shall immediately be available in person to coordinate passenger care.

1.1.1.2. PASSENGERS BOARDING AT MILITARY LOCATIONS: Prior to boarding Contingency, Exercise, or Special Assignment Airlift Missions (SAAM) missions, the aircraft captain, lead flight attendant, or some other responsible contractor representative, shall meet with the designated troop commander to ensure there is mutual understanding of roles and responsibilities, and that all prohibited items to include knives, bayonets and hazardous materials or other prohibited items are not boarded in the passenger cabin. The troop commander acts as the primary responsible authority for all passengers on the flight and acts as a single Point of Contact (POC) liaison with the senior flight attendant.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the

Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the

Transportation Reference Data Management (TRDM) program office ustc.tcj6.trdm@us.af.mil, at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat map legends must clearly identify the tail number, total physical seats, and number of seats by seat pitch measurement and the location of all emergency exits and indicate seat pitch between rows. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. AIRCRAFT SEAT AND COMPARTMENT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment over the maximum standard ACL unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for aircrew rest and two seats for

FAR 117 requirements. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”. Unless otherwise pre-approved by the ACO, these seats may only be used for aircrew rest during mission operation. The contractor may use the overhead bin space above the USTRANSCOM approved crew rest seats to store items.

1.1.2.3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph

1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 3-167, paragraph A3.3.1., Aviation

Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION

LOCATIONS: On occasion, the Government may have requirements where passengers are aggregated at commercial airports where no AMC contracted services are in place. The carrier may be asked to subcontract these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost negotiated and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2. CHECK-IN COUNTERS (LEASED) AT SEATTLE-TACOMA IAP: The air carrier shall provide six (6) common-use check-in counters from the Port of Seattle for AMC use six (6) hours prior to aircraft departure.

The air carrier shall coordinate with the AMC Gateway Station Manager to ensure leased counters are identified and made available at that time. In the event of a delay and extended time is needed for usage of check-in counters, the

Page 11 of 102 Total Pages

AMC Gateway Station Manager will immediately notify the carrier representative who in-turn shall notify the Port of Seattle Airline Scheduling Coordinator.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not to exceed 1,000 pounds orof Guaranteed Allowable

Cabin Load (GACL),) and configuration must fit in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility.

1.1.2.6. PLANNING WEIGHTS: When available, the contractor shall use DoD provided weights for planning purposes. In the absence of DoD provided planning weights into the United States Central Command (CENTCOM )

Area of Responsibility (AOR,), the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

1.1.2.7. WEIGHT COMPUTATIONS:

1.1.2.7.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers’ weight and their carry-on baggage weight.

1.1.2.7.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each individual: Boots: 4 pounds; Helmet: 3 pounds; Uniform: 3 pounds; Modular Lightweight Load-carrying

Equipment (MOLLE)/Web Gear: 6 pounds; Individual Body Armor (IBA): 40 pounds; Weapon M-4: 7 pounds;

Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) For mixed loads of military members and their dependents (such as channel missions), the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. Contractors should use

FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.7.3. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the Defense Transportation Regulation (DTR), Part III, Chapter 303, paragraph D.2.d.(5); actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the transportation officer/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

1.1.2.7.4. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non-

Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage in accordance with (IAW) PWS paragraph

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equalequivalent to that provided on international commercial flights. Attachment 13, Form 166A can be used as a guideline for understanding the Government surveillance expectations.

1.1.3.1. BAGGAGE CONTAINERS FOR PATRIOT EXPRESS (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall provide complete amount of serviceable baggage containers (free of holes and tears) necessary to accommodate the contracted ACL on all charter flights. The administrative contracting officer, in

Page 12 of 102 Total Pages coordinating with HQ AMC/Headquarters (HQ) Air Mobility Command (AMC)/A4TP, may exempt stations from this requirement based on operational constraints.

1.1.3.2. BAGGAGE COMPARTMENT RESTRAINTS: When baggage is loose-loaded, baggage shall be adequately securedrestrained IAW established FAA guidelines to prevent baggage from falling when opening the baggage compartment.

1.1.3.3. PILLOWS AND BLANKETS: The contractor shall provide commercial cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.4. HOT TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.5. IN-FLIGHT ENTERTAINMENT: The contractor shall provide an aircraft with audio and video entertainment system throughout the passenger cabin including complimentary headsets.

1.1.4. MEAL SERVICE: Contractor shall provide meal portions, utensilsand snack service that is equivalent to the dietary/protein standards, quantity, and quality commensurate with that provided to their commercial charter airlift serviceinternational economy passengers. When requested by the Contracting Officer’s Representative

(COR,), the contractor shall provide sample meals/snacks.

1.1.4.1. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks in accordance with the schedule set forth below:

Local Time At Departure Station Of Mission

When a mission is scheduled to depart originating station between the hours of:

0101 – 0800

(Breakfast)

0801 – 1400

(Noon Meal)

1401 – 0100

(Evening Meal)

Meals shall be provided in the following sequence between the hours of:

0130 – 1000 1001 – 1559 1600 – 0129

1.1.4.2. MEAL SERVICE EXCEPTION: Required meal service shall be based on the above times and scheduled duration (in hours and minutes) of non-stop mission segments specified below:

SEGMENT LESS THAN 2+00: No meal or snack required.

SEGMENT 2+00 to 4+00: One snack.

SEGMENT 4+01 to 6+00: One hot meal.

SEGMENT 6+01 to 9+00: One hot meal plus one snack.

SEGMENT OVER 9+01: Two hot meals

1.1.4.2.1. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.2. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period.

1.1.4.3. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal when one is requested and the request is received from the Passenger Service Agent or government representative at least 24 hours prior to aircraft departure. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from Outside the Continental United States (OCONUS) caterers are prohibited.

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1.1.4.4. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission.

FullOn fixed-buy channel missions, except for legs into Kuwait and Al Udeid, full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers on all contract flights subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the Contracting Officer (CO.).

Alcoholic beverages will not be provided on Contingency, Exercise, or SAAM (expansion) missions unless specified on the task order. Charges may be made to passengers commensurate with commercial operationoperations for alcoholic beverages.

1.1.4.5. FOOD AND WATER SOURCES: Food and water provided to DoD personnel must be from a trusted and secure vendor and transported on a secure vehicle to the aircraft. Trusted and secure vendor sources can be found at: http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx.

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger care is provided. Airline representatives shall ensure all passengers are briefed on delay specifics; i.e. quarters, meal, and transportation provided and 24 hour contact information with specific times to either meet their transportation to return to the terminal or time to be present at the terminal for reprocessing.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all manifested passengers during all contractor controllable delays: hot meals (if the delay extends over a meal period), billeting and transportation to and from feeding point and billeting.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight billeting will be considered when the delay is more than four hours or a passenger convenience delay is declared. Passenger convenience delays and overnight billeting determinations will be declared only by the CO. For extended carrier controllable delays beyond 24 hours, commercial transportation will be considered by the CO for those passengers whose travel isdeemed mission critical. When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight billeting determinations have been declared and passengers receive their baggage:

Number of passengers on aircraft:

1 – 165 1.52.0 hours

166-375 2.05 hours

Over 376 2.53.0 hours

1.1.5.1.2. LATE BAGGAGE ARRIVAL AND ONWARD TRAVEL CONNECTIONS — CONTRACTOR

NON-REIMBURSABLE: In the event any contract mission is delayed and the mission arrives at passenger’s manifested destination two hours or more after scheduled arrival time, or when passengers receive their baggage after the contract delivery times (see paragraph 1.2.6.1. for instances involving Distinguished Visitor/ Emergency

Leave (DV/EL) passengers). Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays and 1.1.5.1.1. Overnight Delays above, if required. An announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers not yet boarded at originating, enroute, turnaround or return enroute stations during uncontrollable delays. However, if asked by the Administrative Contracting Officer (ACO)ACO to care for the manifested passengers on a reimbursable basis, the carrier shall provide the same level of service outlined in para 1.1.5.1. All passengers on-board the aircraft after the aircraft has blocked out (including Space A passengers) are the responsibility of the contractor on a non-reimbursable basis and shall be provided the same level of passenger care as required in paragraph 1.1.5.1. Controllable Delays, as applicable. When the contractor accepts passengers for surface transportation to an alternate departure airport (i.e.: departing Andrews Air Force Base (AFB,), Maryland in lieu of

Baltimore-Washington International Airport), (IAP)), the contractor shall provide care for the passengers.

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1.1.5.2.1. LATE ARRIVAL AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR

REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at passenger’s manifested destination after scheduled arrival time, the CO may require the contractor to care for passengers who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1. Controllable Delays.

1.1.6. PASSENGER CARE DURING DIVERSIONS: The contractor shall coordinate all aspects of delays caused by diversions to ensure adequate passenger service is provided.

1.1.6.1. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered at the contractor’s expense to the manifested destination. Passenger care shall be provided in accordance with paragraph 1.1.5. Passenger Care During Delays.

1.1.6.2. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station. The contractor shall care for passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered at the contractor’s expense to the manifested destination or until such time as the

Government provides air transportation. The CO will coordinate with the contractor’s representative and arrange transportation for the delayed passengers as soon as possible. When transportation is available but not used, the passengers become the responsibility of AMC. After obtaining approval from the CO, the contractor may decide to move the over flown passengers by air or ground transportation to the over flown station or care for the passengers until the Government provides air or other transportation. For a turnaround station without any other traffic stops within the turnaround area, the CO may authorize the contractor to provide ground transportation if it will expedite passenger movement from the diversion point to and from the turnaround point.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

1.1.8. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the contractor is not responsible for passenger care or further transportation. However, the contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.9. BUMPING PASSENGERS ON NON-STOP SERVICE: The contractor shall provide non-stop service as specified in Section B line items. In the event the ACL must be reduced, for either controllable or uncontrollable reasons to provide non-stop service, the contractor shall move space-required bumped passengers on the next available scheduled service flight. In addition, Space-A Available passengers already in transit from a previous station and have not reached their final manifested destination will be moved on the next scheduled service flight.

Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. In addition, if deemed appropriate by the ACO, the contracted price will be discounted by the percentage of bumped passengers. The discount will be computed in accordance with (IAW) the clause entitled “H-15 BUMPING PASSENGERS ON

NON-STOP SERVICE” located in Section H.the contract.

1.1.10. AIRCRAFT LOAD: When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the

ACO.

1.2. BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC: The contractor shall provide baggage services in accordance with commercial standards and as supplemented below:

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Page 15 of 102 Total Pages

1.2.1. CHECKED BAGGAGE LIABILITY: Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention, if applicable. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e. Army, Air Force, etc.).

1.2.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND CHECKED BAGGAGE OR

DELIVERY CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Service Center (BSC). Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage.

1.2.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the contractor with whom the claim is filed.

1.2.1.3. BAGGAGE SERVICES AT CHANNEL EXTENSION AND NON-AMC LOCATIONS: The baggage service requirements in para 1.2. BAGGAGE SERVICES also apply to Channel Extension and non-AMC locations.

In addition, if the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the BSC at 1-800-851-5761 for assistance in determining the correct location to forward the baggage. The contractor is responsible for safe storage of baggage pending disposition.

1.2.2. PETS: Pets (cats and dogs only) shall be carried on PE service in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets/weight to be moved in the aircraft’s pressurized baggage compartments/in cabin according to aircraft type. Mutually agreed upon pet spaces/weight will not be exceeded. Contractor shall not accept the pet for shipment when the weight of the pet carrier and enclosed pet(s) exceeds 150 pounds. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall make every effort to ensure the safe passage of pets in accordance with AMC Instruction (AMCI) 24-101, Volume 14. The contractor shall ensure pets will be loaded last and are properly secured prior to departure.

1.2.2.1. LIABILITY FOR PETS: If the contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the contractor shall assume liability for all billeting and subsistence for care of passengers and pets.

1.2.2.2. IN-CABIN PET LIMITATIONS: The Government requires the capability to accommodate three in-cabin pets on each flight, excluding service animals.

1.2.3. SERVICE ANIMALS: The contractor shall transport animals trained to assist physically impaired passengers according to DoD guidelines.

1.2.4. MILITARY WORKING DOGS: The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with FAA regulations. Military working dogs must be accompanied by a handler. Military working dogs are always manifested as cargo and moved in the cargo compartment of the aircraft with the exception of mission critical requirements and concurrence of the carrier. This should be approved on a case by case basis due to safety concerns. For channel missions (Patriot Express) military working dogs are not authorized in the cabin.

1.2.5. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS: For the purpose of noncombatant or other evacuation operations, the contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. During NEO missions, pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin in ana United States Department of Agriculture (USDA) approved pet carrier that will fit under the seat. Larger pets will be presented in an approved pet carrier and transported in the aircraft’s pressurized baggage compartments.

Page 16 of 102 Total Pages

1.2.6. BAGGAGE OFF-LOAD TIMES: The contractor shall ensure that their ground handlershandlers’ meet the baggage off-load times identified below at Gateway/Channel locations.

1.2.6.1. DISTINGUISHED VISITOR (DV) AND EMERGENCY LEAVE (EL) BAGGAGE: DV/EL baggage shall be treated as crewpriority baggage and made available for pick up not later than 20 minutes after aircraft block time. This The contractor’s onsite representative is responsible to coordinate with the Government load team or their subcontractor to ensure DV and EL baggage must beis clearly marked with DV/EL tags and is the last baggage loaded. in the contractor’s required positions to facilitate compliance.

1.2.6.2. FIRST BAGGAGE PIECE (CONTAINERIZED): The first piece of containerized baggage shall be on the arrival carousel not later than 20 minutes after aircraft block, with the last piece arriving at:

Number of Passengers on Aircraft Time

1 – 165 1 hour after block in

166 – 375 1 hour 30 minutes after block in

376 & over 2 hours after block in

1.2.6.3. FIRST BAGGAGE PIECE (FLOOR LOADED): The first piece of floor-loaded baggage shall be on the arrival carousel not later than 20 minutes after block time, with the last piece arriving at:

Number of Passengers on Aircraft Time

1 – 165 1 hour after block in

166 – 375 1 hour 45 minutes after block in

376 & over 2 hours 15 minutes after block in

1.2.6.4. PET ARRIVAL TIMES: Pets shall be available for pickup not later than 30 minutes after aircraft block time.

1.2.6.5. INTERLINING BAGGAGE: Contractor shall interline baggage in accordance with commercial practices, to include a carrier representative available to assist passengers in re-checking baggage after Customs clearance.

1.2.6.6. REBOARDING BAGGAGE: After Customs clearance, contractor shall re-check and re-board checked baggage for in-transit passengers getting back on AMC missions.

1.3. CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL: The commercial contract representative/loadmaster retains ultimate responsibility for safe cargo loading operations including overseeing safe load team operations, spotting MHE adjacent to aircraft and ensuring cargo is loaded and secured IAW Federal

Aviation Regulations (FARs) and/or Performance Work Statement (PWS).PWS. Cargo and baggage may include hazardous material Classes 1 through 9 as defined in the IATA Dangerous Goods Regulation.

1.3.1. PACKAGING AND MARKING OF CARGO: The Government or vendor will properly pack cargo offered for air movement to prevent damage of cargo, person, or property during the flight. Shipments of material identified by the DOT as regulated must be packaged, marked and labeled in accordance with applicable FAA, IATA, and DOT regulations. If a shipment needs to be disassembled by the contractor, the contractor shall completely reassemble the shipment in its original configuration before delivery.

1.3.2. UNAUTHORIZED RESTRICTIONS: Prior to positioning the aircraft for flight, all unauthorized restrictions to cube shall be removed from the cargo compartment. As applicable, aircraft must be equipped with cargo sill guards when on-loading or off-loading cargo.

1.3.3. CARGO MISSIONS ON-LOADING: Prior to aircraft arrival, the Government will provide information on all types of cargo (i.e.: Palletized cargo, Outsized cargo, Oversized cargo, Rolling stock and Hazardous). All cargo loads will include the weight of the cargo and pallet combined when applicable. The contractor’s representative or pilot in command shall provide the AMC traffic representative the planned load breakdown (aircraft capability) for

Page 17 of 102 Total Pages each trip. This information shall be provided six (6) hours prior to scheduled departure for narrow body and short range aircraft (including mixed aircraft) and eight hours prior to scheduled departure for wide body aircraft. The contractor shall use the local station load planning form or contractor’s form, which shall include the following data:

trip number and date; type aircraft; palletized and non-palletized cargo; ACL in pounds this segment; ACL in pounds critical segment; cube allowable in main compartment and belly compartments and compartment breakdown, including weight in pounds and cubic feet to assure a weight balance center of gravity within aircraft limitation. The contractor shall sign the local station compartment breakdown indicating approval of load breakdown.

1.3.4. WEIGHT AND BALANCE: The contractor shall be responsible for weight and balance of the cargo loading and shall make a visual check of cargo load and, if required, indicate approval of loading by signing the station compartment breakdown.

1.3.5. AIRCRAFT LOADING: The Government will be responsible for the accuracy of the weights entered on the form by the loading supervisor. The Government will load the aircraft according to the contractor provided planned load breakdown. The Government representative will furnish the contractor personnel with flight manifests listing the cargo to be moved. The Government will provide shoring as required.

1.3.6. DOOR TO DOOR SERVICES: Carriers are to provide full plane load door to door, port to door or door to port services that may include trucking, storage, packing, palletization or additional services as described. Door to

Door Services (Section H-26), if applicable, will be specified at the task order level.

1.3.7. BLUE BARK: Cargo accompanied by a BLUE BARK passenger at the commercial facility normally is accepted from the Government at planeside and delivered to the Government at planeside, unless directed by special contract provisions requiring pickup and delivery at a particular location.

1.3.8. FUEL ON-LOAD: The contractor shall compute estimated fuel on-load when the government provides the…