17_Mar-05_May_PWS_Compare.pdf

HTC711-15-R-C001

Attachment 1 (Revised)

PERFORMANCE WORK STATEMENT FOR CHARTER AIRLIFT SERVICES

IN SUPPORT OF

THE CIVIL RESERVE AIR FLEET (CRAF)

17 March05 May 2015

INDEX REFERENCE

(Click on title or page number to view section.)

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICESDESCRIPTION OF SERVICES 10

1.0.1. CRAF PROGRAMCRAF PROGRAM 10

1.0.2. CRAF ACTIVATIONCRAF ACTIVATION 10

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTICPASSENGER SERVICES

– INTERNATIONAL/DOMESTIC

1.1.1. CONTRACTOR REPRESENTATIVECONTRACTOR REPRESENTATIVE 10

1.1.2. REQUIRED INFORMATIONREQUIRED INFORMATION 11

1.1.3. IN-FLIGHT PASSENGER SERVICESIN-FLIGHT PASSENGER SERVICES 12

1.1.4. MEAL SERVICEMEAL SERVICE 13

1.1.5. PASSENGER CARE DURING DELAYSPASSENGER CARE DURING DELAYS 14

1.1.6. PASSENGER CARE DURING DIVERSIONSPASSENGER CARE DURING

DIVERSIONS

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATIONOFF-

LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION

1.1.8. NO-SHOW PASSENGERSNO-SHOW PASSENGERS 15

1.1.9. BUMPING PASSENGERS ON NON-STOP SERVICEBUMPING PASSENGERS ON

NON-STOP SERVICE

1.1.10. AIRCRAFT LOADAIRCRAFT LOAD 15

1.2. BAGGAGE SERVICES – INTERNATIONAL/DOMESTICBAGGAGE SERVICES –

INTERNATIONAL/DOMESTIC

1.2.1. CHECKED BAGGAGE LIABILITYCHECKED BAGGAGE LIABILITY 16

1.2.2. PETSPETS 16

1.2.3. SERVICE ANIMALSSERVICE ANIMALS 16

1.2.4. MILITARY WORKING DOGSMILITARY WORKING DOGS 16

1.2.5. NONCOMBATANT EVACUATION OPERATION (NEO)

MISSIONSNONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS

1.2.6. BAGGAGE OFF-LOAD TIMESBAGGAGE OFF-LOAD TIMES 17

1.3. CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONALCATEGORY B

(CAT B) CARGO SERVICE – INTERNATIONAL

1.3.1. PACKAGING AND MARKING OF CARGOPACKAGING AND MARKING OF

CARGO

1.3.2. UNAUTHORIZED RESTRICTIONSUNAUTHORIZED RESTRICTIONS 17

1.3.3. CARGO MISSIONS ON-LOADINGCARGO MISSIONS ON-LOADING 17

1.3.4. WEIGHT AND BALANCEWEIGHT AND BALANCE 18

1.3.5. AIRCRAFT LOADINGAIRCRAFT LOADING 18

1.3.6. DOOR TO DOOR SERVICESDOOR TO DOOR SERVICES 18

1.3.7. BLUE BARKBLUE BARK 18

1.3.8. FUEL ON-LOADFUEL ON-LOAD 18

1.3.9. MECHANIZED LOADINGMECHANIZED LOADING 18

1.3.10. HAND LOADINGHAND LOADING 18

1.3.11. CONTRACTOR REPRESENTATIVECONTRACTOR REPRESENTATIVE 18

1.3.12. CARGO DELAYED ENROUTECARGO DELAYED ENROUTE 18

1.3.13. SPECIAL CARGO (SIGNATURE SERVICE)SPECIAL CARGO (SIGNATURE

SERVICE)

1.3.14. TRANSPORTING HAZARDOUS CARGOTRANSPORTING HAZARDOUS CARGO 19

1.3.15. AIRCRAFT LIGHTINGAIRCRAFT LIGHTING 19

1.3.16. SEATS FOR GOVERNMENT SPONSORED PERSONNEL ON CARGO

AIRCRAFTSEATS FOR GOVERNMENT SPONSORED PERSONNEL ON CARGO

AIRCRAFT

1.3.17. OUTSIZED CARGO (MAXIMUM PAYLOAD: 120 S/TONS)OUTSIZED CARGO

(MAXIMUM PAYLOAD: 120 S/TONS)

1.3.18. RESTRICTED AIRFIELDSRESTRICTED AIRFIELDS 20

1.3.19. HAND SIGNALSHAND SIGNALS 20

1.4. MIXED PASSENGER AND CARGO AIRCRAFT – INTERNATIONALMIXED

PASSENGER AND CARGO AIRCRAFT – INTERNATIONAL

1.4.1. TYPE OF AIRCRAFTTYPE OF AIRCRAFT 20

1.4.2. BARRIER NETSBARRIER NETS 20

1.4.3. MODIFYING THE CLASS B CARGO COMPARTMENT 20

SECTION 2 – SERVICE DELIVERY SUMMARY (SDS)

2. SDS – DISCREPANCIESSDS – DISCREPANCIES 21

2.1. SDS – RELIABILITYSDS – RELIABILITY 21

2.2. SDS – CRAF ACTIVATIONSDS – CRAF ACTIVATION 21

2.3. TABLE 1 – PASSENGER DISCREPANCIESTABLE 1 – PASSENGER

DISCREPANCIES

2.4. TABLE 2 – CARGO DISCREPANCIESTABLE 2 – CARGO DISCREPANCIES 22

2.5. TABLE 3 – GENERAL OPERATIONSTABLE 3 – GENERAL OPERATIONS 22

2.6. NOTES - INTERNATIONALNOTES - INTERNATIONAL 23

2.6.1. SCHEDULE RELIABILITY FOR CHARTER MISSIONSSCHEDULE RELIABILITY

FOR CHARTER MISSIONS

2.6.2. DISCREPANCY PERFORMANCE RATEDISCREPANCY PERFORMANCE RATE 25

2.6.3. INSPECTION PROCEDURESINSPECTION PROCEDURES 26

2.7. NOTES - DOMESTICNOTES - DOMESTIC 26

2.7.1. SCHEDULE RELIABILITYSCHEDULE RELIABILITY 26

2.7.2. DISCREPANCY PERFORMANCE RATEDISCREPANCY PERFORMANCE RATE 26

SECTION 3 – GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3. GENERAL INFORMATIONGENERAL INFORMATION 28

3.1. TRANSIENT ALERT AND RAMP SERVICESTRANSIENT ALERT AND RAMP

SERVICES

3.2. TERMINAL AND TRAFFIC SERVICESTERMINAL AND TRAFFIC SERVICES 29

3.3. ENVIRONMENTAL SUPPORTENVIRONMENTAL SUPPORT 29

3.4. EMERGENCY HEALTH SERVICE FACILITIESEMERGENCY HEALTH SERVICE

FACILITIES

3.5. LEVEL I ANTITERRORISM TRAININGLEVEL I ANTITERRORISM TRAINING 30

3.6. SPECIAL HANDLING EQUIPMENTSPECIAL HANDLING EQUIPMENT 30

3.7. PASSENGER MANIFESTINGPASSENGER MANIFESTING 30

3.8. PETROLEUM PRODUCTSPETROLEUM PRODUCTS 30

3.8.1. CONTRACTOR AUTHORIZATION TO PURCHASE GROUND PETROLEUM

PRODUCTSCONTRACTOR AUTHORIZATION TO PURCHASE GROUND

PETROLEUM PRODUCTS

3.9. CONCURRENT SERVICINGCONCURRENT SERVICING 30

3.9.1. FINAL APPROVALFINAL APPROVAL 30

3.9.2. CONCURRENT SERVICING SUPERVISOR (CSS)CONCURRENT SERVICING

SUPERVISOR (CSS)

3.9.3. SUPERVISORY CONTRACTOR REPRESENTATIVE (SCR)SUPERVISORY

CONTRACTOR REPRESENTATIVE (SCR)

3.9.4. AUTHORIZED VEHICLESAUTHORIZED VEHICLES 31

3.9.5. AUXILIARY POWER UNIT (APU)AUXILIARY POWER UNIT (APU) 31

3.9.6. FLIGHT CREW BRIEFINGFLIGHT CREW BRIEFING 31

3.9.7. INERTIAL NAVIGATION SYSTEM (INS)INERTIAL NAVIGATION SYSTEM (INS) 31

3.9.8. RADIOS AND RADAR SYSTEMSRADIOS AND RADAR SYSTEMS 31

3.9.9. ELECTRICAL SYSTEMSELECTRICAL SYSTEMS 31

3.9.10. CSS CONCURRENCECSS CONCURRENCE 31

3.9.11. WING AND FUEL VENTSWING AND FUEL VENTS 31

3.9.12. COPY OF CONTRACTOR’S AIRCRAFT REFUELING PROCEDURESCOPY OF

CONTRACTOR’S AIRCRAFT REFUELING PROCEDURES

3.10. BILLETING AND MEALSBILLETING AND MEALS 31

3.10.1. BILLETING AND MEALS FOR CONTRACTOR EMPLOYEESBILLETING AND

MEALS FOR CONTRACTOR EMPLOYEES

3.11. AEROSPACE GROUND EQUIPMENT (AGE)AEROSPACE GROUND EQUIPMENT

(AGE)

3.12. CONTRACTOR USE OF MILITARY COMMUNICATIONS

FACILITIESCONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES

3.13. CONTRACTOR STORAGE SPACE AT MILITARY

INSTALLATIONSCONTRACTOR STORAGE SPACE AT MILITARY

INSTALLATIONS

3.14. WARSAW CONVENTIONWARSAW CONVENTION 32

3.15. SECURE COMMUNICATIONS EQUIPMENTSECURE COMMUNICATIONS

EQUIPMENT

3.16. WEATHER FORECASTING (Domestic)WEATHER FORECASTING (Domestic) 32

3.17. ENROUTE FLIGHT PLANNING ASSISTANCE (Domestic)ENROUTE FLIGHT

PLANNING ASSISTANCE (Domestic)

SECTION 4 – GENERAL INFORMATION – INTERNATIONAL AND DOMESTIC

4. GENERAL OPERATIONSGENERAL OPERATIONS 34

4.0.1. MOBREP/TAGMOBREP/TAG 34

4.0.2. CRAF READINESS ASSESSMENT VISITCRAF READINESS ASSESSMENT VISIT 34

4.1. CONTROL OF AIRCRAFTCONTROL OF AIRCRAFT 34

4.1.1. EXAMPLES OF FAILURE TO MAINTAIN CONTROLEXAMPLES OF FAILURE TO

MAINTAIN CONTROL

4.1.2. CRAF FLEET VIABILITYCRAF FLEET VIABILITY 35

4.2. SECURITYSECURITY 35

4.2.1. REGULAR AND FREQUENT ENTRY INTO RESTRICTED / CONTROLLED

AREASREGULAR AND FREQUENT ENTRY INTO RESTRICTED / CONTROLLED

AREAS

4.2.2. FACILITY SECURITY CLEARANCEFACILITY SECURITY CLEARANCE 35

4.2.3. PERSONNEL SECURITY CLEARANCEPERSONNEL SECURITY CLEARANCE 35

4.2.4. OPERATIONS SECURITY (OPSEC)OPERATIONS SECURITY (OPSEC) 36

4.2.5. CONTRACTOR COMPANY PERSONNEL AND COMPANY FACILITY SECURITY

OFFICER (FSO)CONTRACTOR COMPANY PERSONNEL AND COMPANY

FACILITY SECURITY OFFICER (FSO)

4.2.6. AUTHENTICATION MATERIALSAUTHENTICATION MATERIALS 36

4.2.7. AIRCRAFT PHYSICAL SECURITYAIRCRAFT PHYSICAL SECURITY 36

4.2.8. CLASSIFIED CORRESPONDENCECLASSIFIED CORRESPONDENCE 37

4.2.9. COMMON ACCESS CARDS (CACs)COMMON ACCESS CARDS (CACs) 38

4.3. NAVIGATION ROUTE KITSNAVIGATION ROUTE KITS 38

4.3.1. NUMBER OF KITS REQUIREDNUMBER OF KITS REQUIRED 38

4.3.2. STORAGE AND MAINTENANCESTORAGE AND MAINTENANCE 38

4.3.3. REPLACEMENT CHARTS AND FLIGHT INFORMATION PUBLICATIONS

(FLIPs)REPLACEMENT CHARTS AND FLIGHT INFORMATION PUBLICATIONS (FLIPs)

4.4. CREW DUTY DAY REQUIREMENTSCREW DUTY DAY REQUIREMENTS 38

4.5. FLYING IN CONTROLLED AIRSPACEFLYING IN CONTROLLED AIRSPACE 38

4.6. MAINTENANCEMAINTENANCE 38

4.6.1. SCHEDULED MAINTENANCE AT MILITARY INSTALLATIONSSCHEDULED

MAINTENANCE AT MILITARY INSTALLATIONS

4.6.2. ENROUTE TURNAROUND MAINTENANCE CHECKS AND

SERVICINGENROUTE TURNAROUND MAINTENANCE CHECKS AND

SERVICING

4.7. SAFETY BARRIERSSAFETY BARRIERS 39

4.8. AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFTAIR ROUTE

TRAFFIC CONTROL CLEARANCE OF AIRCRAFT

4.9. CIVIL AIRCRAFT LANDING PERMITCIVIL AIRCRAFT LANDING PERMIT 39

4.9.1. FLIGHT PLANSFLIGHT PLANS 39

4.9.2. CRAF ALTERNATE LANDING PERMITCRAF ALTERNATE LANDING PERMIT 39

4.9.3. REVOKING PERMITSREVOKING PERMITS 40

4.9.4. GOVERNMENT OBLIGATIONGOVERNMENT OBLIGATION 40

4.9.5. ALTERNATE AIRPORTSALTERNATE AIRPORTS 40

4.10. AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFTAIR ROUTE

TRAFFIC CONTROL CLEARANCE OF AIRCRAFT

4.10.1. FAA OR INTERNATIONAL CIVIL AVIATION ORGANICATION (ICAO)

CLEARANCEFAA OR INTERNATIONAL CIVIL AVIATION ORGANICATION

(ICAO) CLEARANCE

4.10.2. UNAUTHORIZED LANDING AT AF INSTALLATIONSUNAUTHORIZED

LANDING AT AF INSTALLATIONS

4.11. GENERAL AIRFIELD INFORMATIONGENERAL AIRFIELD INFORMATION 40

4.11.1. CERTIFICATION AIRFIELDSCERTIFICATION AIRFIELDS 40

4.11.2. AIRFIELD APPROACH DATAAIRFIELD APPROACH DATA 41

4.12. TECHNICAL ASSISTANCE IN SUPPORT OF THE CRAFTECHNICAL

ASSISTANCE IN SUPPORT OF THE CRAF

4.13. PETROLEUM SUPPORTPETROLEUM SUPPORT 41

4.13.1. POL FOR ONE-WAY TRIPSPOL FOR ONE-WAY TRIPS 41

4.13.2. POL FOR ONE-WAY OR ROUND TRIPSPOL FOR ONE-WAY OR ROUND TRIPS 41

4.13.3. POL PRODUCTS AT MILITARY BASESPOL PRODUCTS AT MILITARY BASES 41

SECTION 5 – SPECIFIC INFORMATION – INTERNATIONAL

5.1. PASSPORTSPASSPORTS 42

5.2. COMMUNICATIONSCOMMUNICATIONS 42

5.2.1. MESSAGESMESSAGES 42

5.2.2. STANDARD COMMUNICATIONSSTANDARD COMMUNICATIONS 42

5.2.3. COMMUNICATIONS PROCEDURESCOMMUNICATIONS PROCEDURES 42

5.2.4. ESTABLISHING COMMUNICATIONS WITH DESTINATION

STATIONESTABLISHING COMMUNICATIONS WITH DESTINATION STATION

5.2.5. ESTABLISHING COMMUNICATIONS WITH TRANSIT STATIONSESTABLISHING

COMMUNICATIONS WITH TRANSIT STATIONS

5.2.6. POINT-TO-POINT COMMUNICATIONSPOINT-TO-POINT COMMUNICATIONS 43

5.2.7. 618 AOC (TACC) OPERATIONS CENTERS618 AOC (TACC) OPERATIONS

CENTERS

5.2.8. DEVIATION FROM MISSION SCHEDULEDEVIATION FROM MISSION

SCHEDULE

5.2.9. EARLY DEPARTURE AND EARLY ARRIVALEARLY DEPARTURE AND EARLY

ARRIVAL

5.2.10. PASSENGER MISSION ARRIVALS AT U.S. COMMERCIAL

AIRPORTSPASSENGER MISSION ARRIVALS AT U.S. COMMERCIAL AIRPORTS

5.3. ROUTE SUPPORTROUTE SUPPORT 43

5.3.1. INTRACOMPANY ROUTE SUPPORTINTRACOMPANY ROUTE SUPPORT 43

5.3.2. INTERCOMPANY ROUTE SUPPORTINTERCOMPANY ROUTE SUPPORT 43

5.3.3. REVENUE ROUTE SUPPORT (ORGANIC)REVENUE ROUTE SUPPORT

(ORGANIC)

5.3.4. PRIORITIESPRIORITIES 44

5.4. SCHEDULED TRAFFIC AND OPERATIONAL STOPSSCHEDULED TRAFFIC AND

OPERATIONAL STOPS

5.5. REDUCTION OF ACL AND DEFICIT TRAFFICREDUCTION OF ACL AND

DEFICIT TRAFFIC

5.5.1. EXCESS ACLEXCESS ACL 44

5.5.2. ACO APPROVED SUBSTITUTION OF LARGER AIRCRAFT TYPEACO

APPROVED SUBSTITUTION OF LARGER AIRCRAFT TYPE

5.5.3. EXCESS WEIGHT CAPACITYEXCESS WEIGHT CAPACITY 44

5.6. UNUSUAL WEATHER CONDITIONSUNUSUAL WEATHER CONDITIONS 44

5.6.1. WEATHER DIVERSIONSWEATHER DIVERSIONS 45

5.7. AUTHORITY TO LEAVE UNSAFE AIRCRAFTAUTHORITY TO LEAVE UNSAFE

AIRCRAFT

5.7.1. DETERMINATIONS TO LEAVE UNSAFE AIRCRAFTDETERMINATIONS TO

LEAVE UNSAFE AIRCRAFT

5.8. CLEARANCESCLEARANCES 45

5.8.1. LANDING RIGHTSLANDING RIGHTS 45

5.8.2. DIPLOMATIC CLEARANCESDIPLOMATIC CLEARANCES 45

5.9. AUTHORIZED TRANSPORT OF GOVERNMENT PERSONNEL ON FERRY

SEGMENTSAUTHORIZED TRANSPORT OF GOVERNMENT PERSONNEL ON

FERRY SEGMENTS

5.10. EXTENDED PARKINGEXTENDED PARKING 45

5.10.1. CRITERIA FOR CONSIDERATION OF REQUESTS FOR EXTENDED

PARKINGCRITERIA FOR CONSIDERATION OF REQUESTS FOR EXTENDED

PARKING

5.10.2. PROCEDURES FOR REQUESTING EXTENDED PARKINGPROCEDURES FOR

REQUESTING EXTENDED PARKING

5.11. COMMERCIAL AIRCRAFT GROUND TIMESCOMMERCIAL AIRCRAFT GROUND

TIMES

5.11.1. STATION DELAYSTATION DELAY 47

5.12. SECURE LAUNCHSECURE LAUNCH 47

5.13. POSITIVE LAUNCHPOSITIVE LAUNCH 47

5.14. GROUND CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE)GROUND

CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE)

5.14.1. GCWDE TRAININGGCWDE TRAINING 47

5.14.2. GCWDE ASSOCIATED PERSONNELGCWDE ASSOCIATED PERSONNEL 47

SECTION 6 – SPECIFIC INFORMATION – DOMESTIC

6. DOMESTIC OPERATIONAL REQUIREMENTSDOMESTIC OPERATIONAL

REQUIREMENTS

6.1. TRANSPORT REQUIREMENTTRANSPORT REQUIREMENT 48

6.2. TRANSPORTATION CONTROL AND MOVEMENT DOCUMENT

(TCMD)TRANSPORTATION CONTROL AND MOVEMENT DOCUMENT (TCMD)

6.3. AIRCRAFT CAPABILITYAIRCRAFT CAPABILITY 48

6.4. TRANSPORTING HAZARDOUS MATERIALTRANSPORTING HAZARDOUS

MATERIAL

6.5. ON-LOADING AND OFF-LOADING OF AIRCRAFTON-LOADING AND OFF-

LOADING OF AIRCRAFT

6.6. WEIGHT FOR PASSENGERS AND CARGOWEIGHT FOR PASSENGERS AND

CARGO

6.7. ARRIVAL NOTIFICATIONARRIVAL NOTIFICATION 49

6.8. DIVERTED AND REROUTED FLIGHTSDIVERTED AND REROUTED FLIGHTS 49

6.8.1. DIVERSIONSDIVERSIONS 49

6.8.2. REROUTEREROUTE 49

6.8.3. DIVERTED OR REROUTED AIRLIFTDIVERTED OR REROUTED AIRLIFT 49

6.9. ROUTE SUPPORTROUTE SUPPORT 49

6.9.1. ROUTE SUPPORT ITEMS AND PERSONNELROUTE SUPPORT ITEMS AND

PERSONNEL

6.9.2. TRANSPORT OF CONTRACTOR ROUTE SUPPORT ITEMSTRANSPORT OF

CONTRACTOR ROUTE SUPPORT ITEMS

6.10. 618 TANKER AILRLIFT CONTROL CENTER (TACC), SCOTT AFB, IL618 TANKER

AILRLIFT CONTROL CENTER (TACC), SCOTT AFB, IL

6.11. MISSIONSMISSIONS 50

6.12. UNLAWFUL SEIZUREUNLAWFUL SEIZURE 50

6.13. SCHEDULE AND PASSENGER CHANGESSCHEDULE AND PASSENGER

CHANGES

6.13.1. SCHEDULE CHANGESSCHEDULE CHANGES 50

6.13.2. PASSENGER CHANGESPASSENGER CHANGES 50

6.14. DELAYS AND DIVERSIONSDELAYS AND DIVERSIONS 50

6.14.1. DELAY OR DEVIATION OF ITINERARY OR SCHEDULEDELAY OR DEVIATION

OF ITINERARY OR SCHEDULE

6.14.2. CONTRACTOR RESPONSIBILITY DURING CONTROLLABLE

DELAYSCONTRACTOR RESPONSIBILITY DURING CONTROLLABLE DELAYS

6.14.3. CONTRACTOR RESPONSIBILITY DURING UNCONTROLLABLE

DELAYSCONTRACTOR RESPONSIBILITY DURING UNCONTROLLABLE

DELAYS

6.15. UNAUTHORIZED TRANSPORT OF PERSONNEL ON FERRY

SEGMENTSUNAUTHORIZED TRANSPORT OF PERSONNEL ON FERRY

SEGMENTS

SECTION 7 – PATRIOT EXPRESS GROUND HANDLING SERVICES AT BALTIMORE/WASHINGTON

INTERNATIONAL (BWI) AIRPORT

7. PATRIOT EXPRESS GROUND HANDLING SERVICES AT

BALTIMORE/WASHINGTON INTERNATIONAL (BWI) AIRPORTPATRIOT

EXPRESS GROUND HANDLING SERVICES AT BALTIMORE/WASHINGTON

INTERNATIONAL (BWI) AIRPORT

7.0.1. PERIOD OF PERFORMANCEPERIOD OF PERFORMANCE 52

7.0.2. FREQUENCY OF SERVICEFREQUENCY OF SERVICE 52

7.0.3. BAGGAGE LOADING/UNLOADINGBAGGAGE LOADING/UNLOADING 52

7.1. BAGGAGE HANDLING PROCESSBAGGAGE HANDLING PROCESS 52

7.2. WEAPON HANDLING PROCESSWEAPON HANDLING PROCESS 52

7.3. PET HANDLING PROCESSPET HANDLING PROCESS 52

APPENDIX 1 – DEFINITIONS AND ACRONYMS

DEFINITIONSDEFINITIONS 53

ACRONYMSACRONYMS 61

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMSAPPENDIX 2 –

REFERENCED PUBLICATIONS AND FORMS

APPENDIX 3 – REQUIRED REPORTS

A3.1. GENERALGENERAL 68

A3.2. LIST OF AIRCRAFTLIST OF AIRCRAFT 68

A3.2.1. ALL OPERATIONSALL OPERATIONS 68

A3.3. ACCIDENT REPORTING FOR DoD-APPROVED CARRIERSACCIDENT 68

REPORTING FOR DoD-APPROVED CARRIERS

A3.3.1. AVIATION DISASTER FAMILY ASSISTANCE ACT (ADFAA)

IMPLEMENTATIONAVIATION DISASTER FAMILY ASSISTANCE ACT (ADFAA)

IMPLEMENTATION

A3.4. NOTICE OF ACCIDENTS – ALL CARRIER OPERATIONSNOTICE OF ACCIDENTS

– ALL CARRIER OPERATIONS

A3.5. AIRCRAFT MEDICAL INCIDENTSAIRCRAFT MEDICAL INCIDENTS 69

A3.6. DoD CASUALTIESDoD CASUALTIES 69

A3.7. MILEAGE REPORT PROCEDURES (INTERNATIONAL)MILEAGE REPORT

PROCEDURES (INTERNATIONAL)

A3.7.1. REPORT SUBMISSIONREPORT SUBMISSION 70

A3.7.2. INSTRUCTIONSINSTRUCTIONS 70

A3.8. CONTRACTOR’S AIRCRAFT STATUS REPORTCONTRACTOR’S AIRCRAFT

STATUS REPORT

A3.9. HAZARD REPORTINGHAZARD REPORTING 71

A3.10. SPOTLIGHTING AND HOSTILE EVENT REPORTS

(INTERNATIONAL)SPOTLIGHTING AND HOSTILE EVENT REPORTS

(INTERNATIONAL)

A3.11. CIVIL AIRCRAFT LANDING PERMITCIVIL AIRCRAFT LANDING PERMIT 72

A3.12. PASSENGER CARE CONTINGENCY PLANPASSENGER CARE CONTINGENCY

PLAN

A3.13. FUEL ADJUSTMENT PROCEDURES (INTERNATIONAL)FUEL ADJUSTMENT

PROCEDURES (INTERNATIONAL)

A3.13.1. REPORT SUBMISSIONREPORT SUBMISSION 72

A3.13.2. INSTRUCTIONSINSTRUCTIONS 72

A3.13.3 REPORT SUBMISSION & REVIEW 72

A3.13.4 FUEL REIMBURSEMENT 72

A3.14. ACCOUNTABILITY OF GOVERNMENT FURNISHED

EQUIPMENTACCOUNTABILITY OF GOVERNMENT FURNISHED EQUIPMENT

A3.14.1. COMSEC Material Report (SF 153)COMSEC Material Report (SF 153) 74

A3.14.2. GOVERNMENT FURNISHED EQUIPMENT (CRAF FORM 1297)GOVERNMENT

FURNISHED EQUIPMENT (CRAF FORM 1297)

A3.15. TEAM COMMISSIONS REPORTTEAM COMMISSIONS REPORT 74

A3.16. INFORMATION ASSURANCE (IA) REPORTCYBER SECURITY 74

A3.16.1. REQUIREMENT FOR CONTRACTOR INFORMATION ASSURANCE (IA)

REPORTHANDLING AND PROTECTION OF NON-PUBLIC INFORMATION

A3.16.2. CYBER SECURITY INCIDENTSINCIDENT HANDLING 75

SAMPLE REPORTS

APPENDIX 3A – LIST OF AIRCRAFT 75

APPENDIX 3B – MONTHLY FUEL REPORT SUMMARYAPPENDIX 3B –

MONTHLY FUEL REPORT SUMMARY

APPENDIX 3B-1 – ONE-WAY MILEAGE REPORT (SAMPLE)APPENDIX 3B-1 –

ONE-WAY MILEAGE REPORT (SAMPLE)

APPENDIX 3B-2 – ROUND-TRIP MILEAGE REPORT (SAMPLE)APPENDIX 3B-2 –

ROUND-TRIP MILEAGE REPORT (SAMPLE)

APPENDIX 3C – INTERCOMPANY ROUTE SUPPORT REQUEST AND

AUTHORIZATION FORMATAPPENDIX 3C – INTERCOMPANY ROUTE SUPPORT

REQUEST AND AUTHORIZATION FORMAT

APPENDIX 3D – REVENUE ROUTEROUTE SUPPORT REQUEST AND

AUTHORIZATION FORMAT

APPENDIX 3E – SF153 COMSEC MATERIAL REPORT 85

APPENDIX 3F – CRAF FORM 1297, GOVERNMENT FURNISHED EQUIPMENT

(SAMPLE)APPENDIX 3F – CRAF FORM 1297, GOVERNMENT FURNISHED

EQUIPMENT (SAMPLE)

APPENDIX 3G – COMMERCIAL AIR CREW DEBRIEF CHECKLIST

SPOTLIGHTING AND HOSTILE EVENT REPORTAPPENDIX 3G – COMMERCIAL

AIR CREW DEBRIEF CHECKLIST SPOTLIGHTING AND HOSTILE EVENT

REPORT

APPENDIX 3H – TEAM COMMISSIONS PAID/RECEIVEDAPPENDIX 3H – TEAM

COMMISSIONS PAID/RECEIVED

APPENDIX 3I – INFORMATION ASSURANCE (IA) REPORTAPPENDIX 3I –

VENDOR ASSESSMENT OF MINIMUM SECURITY CONTROLS

APPENDIX 4 – AIRCRAFT CLEARANCE GUIDANCE

A4.1. DIRECTIVESDIRECTIVES 92

A4.2. GENERALGENERAL 92

A4.3. CLEARANCES FOR CERTAIN TYPES OF CARGOCLEARANCES FOR CERTAIN

TYPES OF CARGO

A4.3.1. MUNITIONS AND IMPLEMENTS OF WARMUNITIONS AND IMPLEMENTS OF

WAR

A4.3.2. OTHER CARGOOTHER CARGO 92

A4.4. CONTRACTOR RESPONSIBILITYCONTRACTOR RESPONSIBILITY 92

A4.5. CLEARANCES OBTAINED THROUGH U.S. DIPLOMATIC

CHANNELSCLEARANCES OBTAINED THROUGH U.S. DIPLOMATIC

CHANNELS

A4.5.1. TYPES OF CLEARANCESTYPES OF CLEARANCES 93

A4.5.2. AMC ACQUIRED CLEARANCESAMC ACQUIRED CLEARANCES 93

A4.6. CIRCUMNAVIGATINGCIRCUMNAVIGATING 93

A4.7. CALL SIGN USECALL SIGN USE 93

A4.7.1. DoD-UNIQUE CALL SIGNSDoD-UNIQUE CALL SIGNS 93 A4.7.2. USE OF DoD-UNIQUE CALL SIGNSUSE OF DoD-UNIQUE CALL SIGNS 93

A4.8. CLEARANCE PROBLEMSCLEARANCE PROBLEMS 93

A4.9. AMC’s AUTOMATIC E-MAILAMC’s AUTOMATIC E-MAIL 93

APPENDIX 5 – CIVIL RESERVE AIR FLEET (CRAF) ACTIVATION – INTERNATIONAL AND

DOMESTIC

A5.1. DESCRIPTION OF SERVICESDESCRIPTION OF SERVICES 95

A5.2. GOVERNING DOCUMENTGOVERNING DOCUMENT 95

A5.2.1. AIRCRAFT OPERATIONSAIRCRAFT OPERATIONS 95

A5.2.2. AIRCRAFT MAINTENANCEAIRCRAFT MAINTENANCE 95

A5.2.3. AUTHORITY TO ACTIVATEAUTHORITY TO ACTIVATE 95

A5.2.4. INCREMENTAL ACTIVATION AND DEACTIVATIONINCREMENTAL

ACTIVATION AND DEACTIVATION

A5.2.5. AIRCRAFT CALL UP AND RELEASEAIRCRAFT CALL UP AND RELEASE 95

A5.2.6. CONTRACTOR DUTIESCONTRACTOR DUTIES 95

A5.2.7. MINIMUM UTILIZATION OF INTERNATIONAL (LONG-RANGE SECTION)

SEGMENTMINIMUM UTILIZATION OF INTERNATIONAL (LONG-RANGE

SECTION) SEGMENT

A5.2.8. AIRCRAFT SUBSTITUTIONAIRCRAFT SUBSTITUTION 96

A5.2.9. VOLUNTEER CONTRACTORSVOLUNTEER CONTRACTORS 96

A5.2.10. RESPONSE TIMERESPONSE TIME 96

A5.2.11. COMMERCIAL PALLETSCOMMERCIAL PALLETS 96

A5.3. CRAF ACTIVATION PLANNINGCRAF ACTIVATION PLANNING 96

A5.3.1. SELF-SUPPORTSELF-SUPPORT 97

A5.3.2. COMMAND AND CONTROL (C2) AGENCYCOMMAND AND CONTROL (C2)

AGENCY

A5.3.3. PERSONNELPERSONNEL 97

A5.3.4. LOADING SUPERVISORSLOADING SUPERVISORS 97

A5.3.5. CREW COMPOSITIONCREW COMPOSITION 97

A5.3.6. CIVIL AIRLIFT SUPPORT ELEMENT (CASE)CIVIL AIRLIFT SUPPORT ELEMENT

(CASE)

A5.3.7. LOGISTIC SUPPORT PLANNING (International Only)LOGISTIC SUPPORT PLANNING (International Only)

A5.3.8. POL FACILITIES AND RESUPPLY CAPABILITYPOL FACILITIES AND

RESUPPLY CAPABILITY

A5.4. CRAF ACTIVATION NOTIFICATION AND CONTRACTOR ACTIONSCRAF

ACTIVATION NOTIFICATION AND CONTRACTOR ACTIONS

A5.4.1. CRAF ACTIVATION WARNING MESSAGECRAF ACTIVATION WARNING

MESSAGE

A5.4.2. STAGE I, II, and III ACTIVATION MESSAGESTAGE I, II, and III ACTIVATION

MESSAGE

A5.5. NAVIGATION ROUTE KITSNAVIGATION ROUTE KITS 98

A5.5.1. INTERMEDIATE STAGING BASEINTERMEDIATE STAGING BASE 98

A5.5.2. ROUTE SUPPORTROUTE SUPPORT 98

A5.5.3. DEFICIENCIES IN SUPPORTDEFICIENCIES IN SUPPORT 99

A5.5.4. MATERIEL HANDLING EQUIPMENT (MHE) (International Only)MATERIEL

HANDLING EQUIPMENT (MHE) (International Only)

A5.5.5. REGROUP OPERATIONSREGROUP OPERATIONS 99

A5.5.6. TRAFFIC AND TERMINAL SERVICESTRAFFIC AND TERMINAL SERVICES 100

A5.5.7. COMMUNICATIONS NETWORKSCOMMUNICATIONS NETWORKS 100

A5.6. CONTRACTOR ENROUTE SUPPORTCONTRACTOR ENROUTE SUPPORT 100

A5.6.1. CONTRACT PROVISIONS FOR CONTRACTOR ENROUTE SUPPORTCONTRACT

PROVISIONS FOR CONTRACTOR ENROUTE SUPPORT

A5.6.2. GCWDE MANAGEMENTGCWDE MANAGEMENT 100

A5.6.3. LIMITING FACTORSLIMITING FACTORS 100

A5.6.4. BILLING INFORMATIONBILLING INFORMATION 100

A5.7. DOMESTIC CRAF ACTIVATIONDOMESTIC CRAF ACTIVATION 101

A5.7.1. CLINs 0003 and/or 0004CLINs 0003 and/or 0004 101

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES: In support of the National Defense Authorization Act and to provide for a future viable Civil Reserve Air Fleet (CRAF) program, this contract will provide additional incentives to airlines performing missions with modern, fuel efficient and reliable aircraft. As such, the contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range airlift services during peacetime and both international and domestic airlift services during (CRAF) activation in support of the Department of Defense (DoD), unless otherwise specified in this Performance Work Statement (PWS) as Government-furnished materials or services. The Government shall be given full use of the entire aircraft, unless otherwise stated. All aircraft utilized shall be licensed, operated and maintained in accordance with all applicable rules and regulations of the Federal Aviation Administration (FAA) and Department of Transportation (DOT). In addition, all applicable rules and regulations of the United States Department of Agriculture (USDA), as well as requirements of the International Air Transport Association (IATA), shall apply. The aircraft will not be considered public aircraft while performing missions under this contract. Services under this contract shall include passenger, cargo and transportation.

1.0.1. CRAF PROGRAM: The CRAF Program is a national plan, based on the Defense Production Act of 1950 and Executive Order 12656, to utilize aircraft resources of U.S. air carriers, when needed to support DoD airlift requirements in an airlift emergency or national emergency. The CRAF is composed of U.S. registered aircraft owned or controlled by U.S. "air carriers" specifically allocated (by FAA registration number) for this purpose by the DOT. As used in this contract, CRAF aircraft are those allocated aircraft, which the carrier owning or otherwise controlling them, has contractually committed to the DoD, under stated conditions, to meet varying emergency needs for civil airlift augmentation of the military airlift capability. The contractual commitment of the aircraft includes the supporting resources required to provide the contract airlift. In return for a commitment to the CRAF program, airlines are afforded access to day-to-day business under this and/or other various DoD and Government Service Administration (GSA) contracts.

1.0.2. CRAF ACTIVATION: The activation of CRAF is accomplished and managed as described in Appendix 5.

The Contractor grants the Government the unilateral right to require the airlift service to be performed hereunder up to and including the full capacity of all aircraft listed in Appendix 3A.

1.0.2.1. STAGE I – COMMITTED EXPANSION: Stage I may be activated for a minor regional contingency or other situation when Air Mobility Command (AMC) organic airlift resources cannot meet both deployment and other airlift requirements simultaneously. The Commander, United States Transportation Command (USTRANSCOM) may activate this Stage upon approval of the Secretary of Defense (SECDEF).

1.0.2.2. STAGE II – DEFENSE AIRLIFT EMERGENCY: This is the CRAF capability made available during a major theater war involving U.S. Military Forces, in case of national emergency or other domestic instances when called upon and approved by the appropriate levels of government, or when organic aircraft alone cannot provide the airlift needed for DoD operations. The Commander, USTRANSCOM may activate this Stage upon approval of

SECDEF.

1.0.2.3. STAGE III – NATIONAL EMERGENCY: Stage III is activated for multiple major theater wars or other emergencies requiring mobilization of all DoD resources, including the total CRAF airlift capability, for worldwide emergency operations involving U.S. military forces, or national emergency or other domestic instances when called upon and approved by the appropriate levels of government.

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTIC: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall contact the passenger

Page 10 of 101 Total Pages services terminal to validate mission information and review any issues that have the potential to impact the mission, coordinate with Government personnel, and shall have the authority to react to and effect necessary changes. In the event of an aircraft delay or deviation, contractor representative shall immediately be available in person to coordinate passenger care.

1.1.1.2. PASSENGERS BOARDING AT MILITARY LOCATIONS: Prior to boarding Contingency, Exercise, or Special Assignment Airlift Missions (SAAM) missions, the aircraft captain, lead flight attendant, or some other responsible contractor representative, shall meet with the designated troop commander to ensure there is mutual understanding of roles and responsibilities, and that all prohibited items to include knives, bayonets and hazardous materials or other prohibited items are not boarded in the passenger cabin. The troop commander acts as the primary responsible authority for all passengers on the flight and acts as a single Point of Contact (POC) liaison with the senior flight attendant.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office ustc.tcj6.trdm@us.af.mil, at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat map legends must clearly identify the tail number, total physical seats, and number of seats by seat pitch measurement and the location of all emergency exits and indicate seat pitch between rows. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. AIRCRAFT SEAT AND COMPARTMENT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for aircrew rest and two seats for FAR 117 requirements. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”. Unless otherwise pre-approved by the ACO, these seats may only be used for aircrew rest during mission operation. The contractor may use the overhead bin space above the USTRANSCOM approved crew rest seats to store items.

1.1.2.3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 67, paragraph A3.3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION

LOCATIONS: On occasion, the Government may have requirements where passengers are aggregated at commercial airports where no AMC contracted services are in place. The carrier may be asked to subcontract these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost negotiated and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2. CHECK-IN COUNTERS (LEASED) AT SEATTLE-TACOMA IAP: The air carrier shall provide six (6) common-use check-in counters from the Port of Seattle for AMC use six (6) hours prior to aircraft departure.

The air carrier shall coordinate with the AMC Gateway Station Manager to ensure counters are identified and made available at that time. In the event of a delay and extended time is needed for usage of check-in counters, the AMC

Page 11 of 101 Total Pages

Gateway Station Manager will immediately notify the carrier representative who in-turn shall notify the Port of Seattle Airline Scheduling Coordinator.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not to exceed 1,000 pounds of Guaranteed Allowable Cabin Load (GACL) and configuration must fit in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility.

1.1.2.6. PLANNING WEIGHTS: When available, the contractor shall use DoD provided weights for planning purposes. In the absence of DoD provided planning weights into the United States Central Command (CENTCOM) Area of Responsibility (AOR), the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

1.1.2.7. WEIGHT COMPUTATIONS:

1.1.2.7.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers’ weight and their carry-on baggage weight.

1.1.2.7.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each individual: Boots: 4 pounds; Helmet: 3 pounds; Uniform: 3 pounds; Modular Lightweight Load-carrying Equipment (MOLLE)/Web Gear: 6 pounds; Individual Body Armor (IBA): 40 pounds; Weapon M-4: 7 pounds;

Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) For mixed loads of military members and their dependents (such as channel missions), the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.7.3. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the Defense Transportation Regulation (DTR), Part III, Chapter 303, paragraph D.2.d.(5); actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the transportation officer/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

1.1.2.7.4. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non- Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage in accordance with (IAW) PWS paragraph

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equivalent to that provided on international commercial flights. Attachment 13, Form 166A can be used as a guideline for understanding the Government surveillance expectations.

1.1.3.1. BAGGAGE CONTAINERS FOR PATRIOT EXPRESS (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall provide complete amount of serviceable baggage containers (free of holes and tears) necessary to accommodate the contracted ACL on all charter flights. The administrative contracting officer, in

Page 12 of 101 Total Pages coordinating with Headquarters (HQ) Air Mobility Command (AMC)/A4TP, may exempt stations from this requirement based on operational constraints.

1.1.3.2. BAGGAGE COMPARTMENT RESTRAINTS: When baggage is loose-loaded, baggage shall be restrained IAW established FAA guidelines to prevent baggage from falling when opening the baggage compartment.

1.1.3.3. PILLOWS AND BLANKETS: The contractor shall provide commercial cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.4. HOT TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.5. IN-FLIGHT ENTERTAINMENT: The contractor shall provide an aircraft with audio and video entertainment system throughout the passenger cabin including complimentary headsets.

1.1.4. MEAL SERVICE: Contractor shall provide meal and snack service that is equivalent to the dietary/protein standards, quantity, and quality provided to their commercial international economy passengers. When requested by the Contracting Officer’s Representative (COR), the contractor shall provide sample meals/snacks.

1.1.4.1. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks in accordance with the schedule set forth below:

Local Time At Departure Station Of Mission When a mission is scheduled to depart originating station between the hours of:

0101 – 0800 (Breakfast)

0801 – 1400 (Noon Meal)

1401 – 0100 (Evening Meal)

Meals shall be provided in the following sequence between the hours of:

0130 – 1000 1001 – 1559 1600 – 0129

1.1.4.2. MEAL SERVICE EXCEPTION: Required meal service shall be based on the above times and scheduled duration (in hours and minutes) of non-stop mission segments specified below:

• SEGMENT LESS THAN 2+00: No meal or snack required.

• SEGMENT 2+00 to 4+00: One snack.

• SEGMENT 4+01 to 6+00: One hot meal.

• SEGMENT 6+01 to 9+00: One hot meal plus one snack.

• SEGMENT OVER 9+01: Two hot meals

1.1.4.2.1. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.2. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period.

1.1.4.3. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal when one is requested and the request is received from the Passenger Service Agent or government representative at least 24 hours prior to aircraft departure. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from Outside the Continental United States (OCONUS) caterers are prohibited.

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1.1.4.4. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission.

On fixed-buy channel missions, except for legs into Kuwait and Al Udeid, full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the Contracting Officer (CO). Alcoholic beverages will not be provided on Contingency, Exercise, or SAAM (expansion) missions unless specified on the task order.

Charges may be made to passengers commensurate with commercial operations for alcoholic beverages.

1.1.4.5. FOOD AND WATER SOURCES: Food and water provided to DoD personnel must be from a trusted and secure vendor and transported on a secure vehicle to the aircraft. Trusted and secure vendor sources can be found at:

http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspxhttp://phc.amedd.army.mil/to pics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx.

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger care is provided. Airline representatives shall ensure all passengers are briefed on delay specifics; i.e. quarters, meal, and transportation provided and 24 hour contact information with specific times to either meet their transportation to return to the terminal or time to be present at the terminal for reprocessing.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all manifested passengers during all contractor controllable delays: hot meals (if the delay extends over a meal period), billeting and transportation to and from feeding point and billeting.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight billeting will be considered when the delay is more than four hours or a passenger convenience delay is declared. Passenger convenience delays and overnight billeting determinations will be declared only by the CO. For extended carrier controllable delays beyond 24 hours, commercial transportation will be considered by the CO for those passengers travel deemed mission critical. When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight billeting determinations have been declared, the onsite Government representative has provided a complete list of passengers to receive billeting, and passengers receive their baggage:

Number of passengers on aircraft:

1 – 165 2.0 hours 166-375 2.5 hours Over 376 3.0 hours

1.1.5.1.2. LATE BAGGAGE ARRIVAL AND ONWARD TRAVEL CONNECTIONS — CONTRACTOR

NON-REIMBURSABLE: In the event any contract mission is delayed and the mission arrives at passenger’s manifested destination two hours or more after scheduled arrival time, or when passengers receive their baggage after the contract delivery times (see paragraph 1.2.6.1. for instances involving Distinguished Visitor/ Emergency Leave (DV/EL) passengers). Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays and 1.1.5.1.1. Overnight Delays above, if required. An announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers not yet boarded at originating, enroute, turnaround or return enroute stations during uncontrollable delays. However, if asked by the ACO to care for the manifested passengers on a reimbursable basis, the carrier shall provide the same level of service outlined in para 1.1.5.1. All passengers on-board the aircraft after the aircraft has blocked out (including Space A passengers) are the responsibility of the contractor on a non-reimbursable basis and shall be provided the same level of passenger care as required in paragraph 1.1.5.1. Controllable Delays, as applicable.

When the contractor accepts passengers for surface transportation to an alternate departure airport (i.e.: departing Andrews Air Force Base (AFB), Maryland in lieu of Baltimore-Washington International Airport (IAP)), the contractor shall provide care for the passengers.

Page 14 of 101 Total Pages http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx

1.1.5.2.1. LATE ARRIVAL AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR

REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at passenger’s manifested destination after scheduled arrival time, the CO may require the contractor to care for passengers who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1. Controllable Delays.

1.1.6. PASSENGER CARE DURING DIVERSIONS: The contractor shall coordinate all aspects of delays caused by diversions to ensure adequate passenger service is provided.

1.1.6.1. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered at the contractor’s expense to the manifested destination. Passenger care shall be provided in accordance with paragraph 1.1.5. Passenger Care During Delays.

1.1.6.2. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station. The contractor shall care for passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered at the contractor’s expense to the manifested destination or until such time as the Government provides air transportation. The CO will coordinate with the contractor’s representative and arrange transportation for the delayed passengers as soon as possible. When transportation is available but not used, the passengers become the responsibility of AMC. After obtaining approval from the CO, the contractor may decide to move the over flown passengers by air or ground transportation to the over flown station or care for the passengers until the Government provides air or other transportation. For a turnaround station without any other traffic stops within the turnaround area, the CO may authorize the contractor to provide ground transportation if it will expedite passenger movement from the diversion point to and from the turnaround point.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

1.1.8. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the contractor is not responsible for passenger care or further transportation. However, the contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.9. BUMPING PASSENGERS ON NON-STOP SERVICE: The contractor shall provide non-stop service as specified in Section B line items. In the event the ACL must be reduced, for either controllable or uncontrollable reasons to provide non-stop service, the contractor shall move space-required bumped passengers on the next available scheduled service flight. In addition, Space Available passengers already in transit from a previous station and have not reached their final manifested destination will be moved on the next scheduled service flight. Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. In addition, if deemed appropriate by the ACO, the contracted price will be discounted by the percentage of bumped passengers. The discount will be computed in accordance with (IAW) the H-15 BUMPING PASSENGERS ON NON-STOP SERVICE in the contract.

1.1.10. AIRCRAFT LOAD: When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the

ACO.

1.2. BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC: The contractor shall provide baggage services in accordance with commercial standards and as supplemented below:

Page 15 of 101 Total Pages

1.2.1. CHECKED BAGGAGE LIABILITY: Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention, if applicable. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e. Army, Air Force, etc.).

1.2.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND CHECKED BAGGAGE OR

DELIVERY CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Service Center (BSC). Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage.

1.2.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the contractor with whom the claim is filed.

1.2.1.3. BAGGAGE SERVICES AT CHANNEL EXTENSION AND NON-AMC LOCATIONS: The baggage service requirements in para 1.2. BAGGAGE SERVICES also apply to Channel Extension and non-AMC locations.

In addition, if the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the BSC at 1-800-851-5761 for assistance in determining the correct location to forward the baggage. The contractor is responsible for safe storage of baggage pending disposition.

1.2.2. PETS: Pets (cats and dogs only) shall be carried on PE service in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets/weight to be moved in the aircraft’s pressurized baggage compartments/in cabin according to aircraft type. Mutually agreed upon pet spaces/weight will not be exceeded. Contractor shall not accept the pet for shipment when the weight of the pet carrier and enclosed pet(s) exceeds 150 pounds. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall make every effort to ensure the safe passage of pets in accordance with AMC Instruction (AMCI) 24-101, Volume 14. The contractor shall ensure pets will be loaded last and are properly secured prior to departure.

1.2.2.1. LIABILITY FOR PETS: If the contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the contractor shall assume liability for all billeting and subsistence for care of passengers and pets.

1.2.2.2. IN-CABIN PET LIMITATIONS: The Government requires the capability to accommodate three in-cabin pets on each flight, excluding service animals.

1.2.3. SERVICE ANIMALS: The contractor shall transport animals trained to assist physically impaired passengers according to DoD guidelines.

1.2.4. MILITARY WORKING DOGS: The Contractor shall transport military working dogs.