Medical Equip Maint Repair and Calibration Solicitation QA 6.17.docx

Requirement Name: Medical Equip Maint, Repair and Calibration Solicitation: HT940624R0035 Government Response to Industry Questions:

1. Are the OEM letters required for all equipment, based on the Statement of Work, page 5?

i. Contractors shall provide copy of their OEM dealer/provider certification/agreement that allows them to provide the maintenance services required in the PWS.

In reviewing the list of equipment on this solicitation the only equipment with proprietary software by the OEM would be the Steris sterilizers.

iii. Contractors shall provide copy of the OEM certification(s) for the Field Engineers and Technicians that will be performing under the prospective contract.

Government Response: No, OEM letters are not required for each piece of equipment, only for critical items such as sterilizers, washers, ventilators, X-ray units, contrast injectors, and pharmaceutical hoods.

Solicitation: (Reference Performance Work Statement, Contractor- Furnished Items and Services (6.0) Parts 6.1.)

2. Please provide the specific months during which the preventive maintenance visits are scheduled or required?

Government Response: 2 visits per year in January and July to maintain 6 months periodicity with critical equipment.

Solicitation: (Reference Performance Work Statement- Preventative Maintenance (2.2) Part 2.2.3)

3. Please verify the first preventative maintenance service would occur in January 2025, as time will need to be allotted for necessary base clearance by vendor.

Government Response: The initial request for Preventative Maintenance would occur in September/October.

Solicitation: (Reference Performance Work Statement- Preventative Maintenance (2.2) Part 2.2.3)

4. Please verify if Preventative maintenance should occur 3 times per year, or just 2 times per year.

Government Response: (2) visits every calendar year with the preferred months of January and July however those months would be negotiable with the company dependent on availability of both parties. We would also like to have an initial visit to the base year of this calendar year upon award with a negotiable date. 3 PM services for the base year, with 2 PM services for remaining option years with negotiable months.

Solicitation: (Reference Performance Work Statement- Preventative Maintenance (2.2) Part 2.2.3)

5. Based on the below, the ability for a contractor to be on location within 3 days is limited due to flight availability to GTMO. What would be a more realistic time frame for a contractor to provide necessary onsite service in case of unscheduled or emergency repairs. Telephone technical support is available on an as-needed basis. Would a two-week time frame be more realistic?

2.6 Unscheduled or Emergency Repairs. A contractor’s qualified Field Engineer or Technician shall be available via telephone to provide troubleshooting support and to schedule necessary on-site service within three business days.

Government Response: Yes, a 2 week timeframe for the contractor to be on-island would be a more realistic timeframe as we are also subject to flight schedule changes and security requirements.

Solicitation: (Reference Performance Work Statement- Unscheduled or Emergency Repairs (2.6))