Statement_Of_Work(Updated)_June_12010_REVISED.doc

Federal Law Enforcement Training Center

Solicitation HSFLGL-10-R-00004

Glynco, GA

Janitorial Services

FEDERAL LAW ENFORCEMENT TRAINING CENTER

FACILITIES MANAGEMENT DIVISION

PERFORMANCE WORK STATEMENT

JUNE 1, 2010

Work Statement / Descriptions / Specifications

No.

Clause Title

Page No

1. GENERAL INFORMATION

SCOPE OF WORK

Performance-Based Contract

Reference Contracting Officers Technical Representatives (COTRs) Variations in Workload

PHYSICAL SECURITY

Key Control Lock Combinations

HOURS OF OPERATION

LOST AND FOUND PROPERTY

RECORDS

DEFINITIONS

GENERAL DEFINITIONS

TECHNICAL DEFINITIONS

QUALITY DEFINITIONS

GOVERNMENT-FURNISHED ITEMS

GENERAL INFORMATION

GOVERNMENT-FURNISHED FACILITIES

Janitorial Closets

GOVERNMENT-FURNISHED MATERIALS

GOVERNMENT-FURNISHED SERVICES

Utilities

Conservation

Distribution

Refuse Collection

GOVERNMENT-FURNISHED EQUIPMENT

CONTRACTOR-FURNISHED ITEMS AND SERVICES

GENERAL INFORMATION

SPECIFIC INFORMATION

Equipment

Plastic Trashcan Liners

Restroom Supplies

Walk-Off Mats

BOND INFORMATION

Bid Guarantee (Bond)

Performance and Payment Bond

SPECIFIC TASKS

MANAGEMENT

CLEANING TASKS AND SCHEDULE

Floors

Vacuum Carpet

Sweep Floors

Mop Floors

Buff Floors

Interior Concrete and Ceramic Tile Floors

Interior Building Surfaces

Drinking Fountains

Classrooms

Glass

Building Exteriors

Restrooms and Showers

Clean Restrooms, Shower Fixtures, Shower Surfaces

Re-supply Restrooms and Showers

Sweep and Damp-mop Restroom and Shower Floors

Laundry Machines and Dispenser (Bldg. 86)

Trash Containers

Interior Walk-Off Mats

Exterior Walk-Off Mats

PROVIDE WATCHSTANDING

PROVIDE PEST CONTROL

Household Pests

Wood Destroying Organisms

PERFORM SPECIAL REQUIREMENTS

Lead Program

Classroom-Setup Buildings 15, 18, 63, 65, 90, 146, 166, 210, 216, 221, 261, 262, and 263 as well as the classroom trailers Buildings 506B, 510A, 512B, 513 A & B, 523A, and 529A & B: Paintball Residue Outdoor Pool Enclosure

Health Unit (Only) in Trailer 759

Health Unit Equipment

Health Unit Security

Health Requirement

Health Unit Training

Pressure Hose Washing

Window Washing and Brushing of Screens

Carpet Cleaning

Strip, Seal and Re-wax Floors

Furniture Cleaning

Elevator Service

Building 91 (Computer Room) and Building 92 (Telecommunications Center)- Raised Floor Area Only Building 76 Overview

Equipment

1.1.1.1. Accessibility

Building 221 Indoor Firing Ranges Buildings 128, 129, 130 and 131: Paintball Residue

1.2. PROVIDE TROUBLE TELEPHONE LINE SERVICES

Emergency

Priority

Routine

Rework

Over-And Above Work

1.3. PERFORM WORK REQUESTS

1.4. PROCESS WORK REQUESTS

1.5. REQUIRED PLANS AND DOCUMENTS

Service, Management and Administration Plan Employee Roster Key Personnel Employee Training

Property Control

Phase/In, Phase/Out Contractor Quality Control Plan Risk & Contingency Plan Environmental and Safety Management Plan.

Hazardous Material Management Hazardous Waste Management Contractor Safety Accident Reports

1.6. PERFORMANCE EVALUATION MEETINGS

2. AWARD TERM PLAN

2.1. Provisions

2.2. Pricing Award Term Periods And Non-Core Option Period

3. APPLICABLE PUBLICATIONS, FORMS AND EQUIPMENT

3.1. GENERAL INFORMATION

3.2. PUBLICATIONS

3.2.1. FLETC Policy Bulletins

FLETC Directives

PERFORMANCE-BASED STATEMENT OF WORK FOR JANITORIAL SERVICES

1. GENERAL INFORMATION

The Federal Law Enforcement Training Center (FLETC) is situated on 1,600 acres in southeast Georgia with modern conventional facilities such as classrooms, dormitories, and administrative and logistical support structures, including a dining hall capable of serving more than 4,000 meals per day. Additionally, Glynco has 18 firearms ranges, including a state-of-the-art indoor range complex with 146 separate firing points; and eight highly versatile semi-enclosed ranges with 200 additional firing points. Other training assets include a sprawling complex of driver training ranges, a physical techniques facility, explosives range, fully functional mock port of entry, and numerous other structures which support the entire training effort. Among these is a 34-building "neighborhood" practical exercise area, which includes houses equipped with video cameras for recording various kinds of practical exercises. The classroom buildings house various special purpose areas including a library, interviewing suites, mock court rooms, computer forensics laboratories, and other laboratories for fingerprinting and identifying narcotics. FLETC’s physical techniques complex encompasses over three acres, including mat rooms, classrooms, weight rooms, gymnasium, and other facilities devoted to training and fitness. Plans are currently under way to build and expand facilities at Glynco to conduct a wide array of programs to support the Homeland Security mission.

The Center is easily accessed by auto, air, or bus. It is located about two miles east of Interstate 95. The Brunswick Golden Isles Airport provides air service with the airport being located next to the FLETC. Currently, the only commercial service is via Atlantic Southeast Airlines. Additional air service is available via the commercial airports at Savannah, GA, and Jacksonville, FL. Both are approximately a one hour drive from Glynco.

Our Mission

We train those who protect our homeland.

Our Vision

We must provide fast, flexible, and focused training to secure and protect America.

Our Values

Respect – Integrity – Service – Excellence

1.1. SCOPE OF WORK The Contractor shall provide the management, supervision, and all personnel, equipment, tools, materials, and other items and service necessary to perform janitorial services as defined in this Performance Work Statement (PWS), except as specified in Section 3 of this PWS as Government-furnished property and services, at the Federal Law Enforcement Training Center (FLETC), Glynco, Georgia. A listing of the buildings and square footage to be cleaned is listed in Technical Exhibit 6. The Contractor shall perform to the standards in this contract.

1.1.1 Performance-Based Contract This performance-based contract describes the services to be performed as an end result and provides to the contract both a standard for acceptable performance and quantities, limits, or areas that the service covers. The Contractor shall be responsible for achieving the stated results.

1.1.2 Reference COTRs The COTRs for this contract will be appointed at time of award. During the terms of this contract any changes of the COTR will be in writing to the Contractor

1.1.3 Variations in Workload The estimated workloads stated in this PWS for the performance of janitorial services are subject to variations. If, at the end of each month, the actual total square footage for which the contractor is required to provide janitorial services increases or decreases from the estimated square footage set forth in Technical Exhibit 6, an equitable price adjustment may be initiated by either party. Any determination concerning an equitable price adjustment shall be based on the current contract price reflected in schedule B. Adjustment to the contract price shall be made only for that portion of any increase or decrease in the total square footage.

1.2 PHYSICAL SECURITY The Contractor shall be responsible for safeguarding all Government property provided for contractor use. At the end of each work period, all Government facilities, equipment and materials must be secured. Locked rooms must not be left unattended during the cleaning process and shall be re-locked by Contractor personnel after completion of cleaning duties. The Contractor is responsible, through the COTR, for obtaining access to buildings and arranging for each room/area to be opened and closed as necessary in the performance of contract requirements.

1.2.1 Key Control The Contractor shall establish and implement methods to ensure that all keys issued to the Contractor by the Government are not lost, misplaced, or used by unauthorized persons. NO keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan.

1.2.1.1 The Contractor shall report the loss of keys, keyless entry cards or other similar entry control devices to the Contracting Officer (CO) or COTR within 24 hours.

1.2.1.2 In the event keys, other than master keys, are lost or duplicated, the Contractor will be required upon written direction of the CO, to pay for re-keying or replacement of the affected lock or locks without cost to the Government. The Government may replace the affected lock or locks or perform-rekeying and deduct the cost of such from the monthly payment due the Contractor.

1.2.1.3 If a master key is lost or duplicated, and the Government determines the need to rekey all locks and keys for that system, the total cost will be deducted from the monthly payment due the Contractor.

1.2.1.4 The Contractor will address all key issues directly to the COTR who will in turn advise the CO, FLETC Security Office, and FMD Lock and Key Project Manager. It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than the Contractor’s employees engaged in the performance of assigned work in those areas.

1.2.2 Lock Combinations The Contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The Contractor shall immediately provide information to the COTR when lock combinations have been compromised.

1.3 HOURS OF OPERATION The Contractor shall perform the services required under this contract during the hours specified at each building (see Technical Exhibit 3) or at the task in the contract (for example, see paragraph 5.7), excluding Federal holidays.

1.4 LOST AND FOUND PROPERTY It is the responsibility of the Contractor to ensure that all lost and found items are reported and turned into the COTR.

1.5 RECORDS The Contractor shall be responsible for creating, maintaining, and disposing of only those Government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in paragraph 6.0 “Applicable Publications and Forms.” If requested by the Government, The Contractor shall provide the original record or a reproducible copy of any such record within five (5) working days of receipt of the request.

2 DEFINITIONS

2.1 GENERAL DEFINITIONS

2.1.1 Center: All Government property, facilities and equipment within the confines of the Federal Law Enforcement Training Center (FLETC), Glynco, Georgia, including its various tenants. All requirements listed in this PWS are located at the Center, as defined here.

2.1.2 Defective Service: A service output that does not meet the standard of performance specified in the contract for those services.

2.1.3 Facility: A separate individual building, structure, or other item of real property improvement, each item of which is subject to separate reporting and recording.

2.1.4 Lot: The total number of product or service outputs in a surveillance period from which a sample is to be drawn and inspected to determine performance in accordance with the standard.

2.1.5 Performance Requirement: The point that divides acceptable and unacceptable performance, in the case of surveillance by random sampling. The performance requirement is the maximum number of defectives in the random computation system in accordance with the Service Delivery Summary (SDS) and the Inspection of Services clause.

2.1.6 Property Control System (PCS): A plan that the Contractor is required to submit to the Government and describes the management of Government Furnished Property in his/her possession, as stated in Government Property clause 52.245-1.

2.1.7 Quality Assurance: Those actions taken by the Government to assure services conform to requirements and satisfactory performance is achieved.

2.1.8 Quality Control: Actions taken by a Contractor to control the production of outputs to ensure that they conform to the contract requirements. The Government’s Quality Assurance Surveillance Program (QASP) is not a substitute for Quality Control by the Contractor.

2.1.9 Random Sampling: A sampling method where each service output in a lot has an equal chance of being selected for quality assurance surveillance.

2.1.10 Sample: A sample consists of one or more service outputs drawn from a lot for quality assurance surveillance.

2.2 TECHNICAL DEFINITIONS

2.2.1 Basic Cleaning: Janitorial cleaning that includes but is not limited to thorough and complete removal of dirt, dust, foreign debris, streaks, mold, mildew, spills, stains, cobwebs, swirl marks, scuff marks, odor, rubbish, impurities and all trash. Basic cleaning, as defined in this paragraph, applies to all janitorial tasks listed in this PWS.

2.2.2 Cleaning Levels: The Contractor shall be responsible for providing janitorial services to approximately 230 training, administrative, and manufactured buildings. Services apply to all designated spaces and facilities listed in Technical Exhibit 6. Cleaning levels are indicated in Technical Exhibit 3 based on building usage.

2.2.3 Interior Building Surfaces: Includes doors, elevators, interiors, walls, trim, woodwork, handrails, stair rails, banisters, baseboards, partitions, window screens, venetian blinds, counter tops, shelves, window treatments, light fixtures, desks, tables, podiums, file cabinets, bookcases, cubicle dividers, lockers in hallways and classrooms, supply and return air grills, fans and all other horizontal surfaces. This list is not all inclusive.

2.2.4 Executive Offices and High Visibility Area: The Government‘s requirement for these areas is to be free from dirt, dust, soil substances, stains, or marks and foreign debris. A listing of these building is provided in Technical Exhibit 3.

2.2.5 Exterior Adjacent Areas: The area within ten (10) feet of building exteriors measured from where the wall meets the ground or adjacent porches/patios/flower bed edges, and sidewalks out to ten (10) feet.

2.2.6 Floors: Includes rugs, carpets, vinyl and ceramic tile, concrete, and wood surfaces that are walked upon or are horizontally adjacent to walked on surfaces, including stairs, and landings.

2.2.7 Furniture in need of repair: Furniture with missing arms, broken casters, broken desktops, broken legs, torn fabric and any other instance when the furniture is not functional. (i.e. loose arms, legs, etc.).

2.2.8 Glass Surfaces: Includes all display cases and cabinets, building directory board enclosures, picture frame enclosures, and glass panels within or adjacent to interior and exterior doors, windows, light fixtures, and mirrors.

2.2.9 High Cleaning: Basic cleaning of surfaces above 7 feet.

2.2.10 Household Pests: Includes insects, ants, wasps, moths, fleas, flies, roaches, rodents, ticks, and any other small pests, other than wood-destroying organisms.

2.2.11 Low Cleaning: Basic cleaning of surfaces 7 feet and below. The Contractor SHALL NOT dust typewriters, business machines, computers, or equipment of similar nature.

2.2.12 Policing: Contractor personnel doing a walk-through visually checking for a clean uniform appearance in all areas and correcting as needed.

2.2.13 Stripping, Sealing, and Re-waxing Floors: Stripping is defined as the complete removal of the wax finish applied to non-carpeted flooring. Sealing is defined as the application of an approved floor sealer prior to the application of the final floor finish in accordance with industry standards and manufacturer recommendations. Waxing/finishing is defined as the application of even coats of an approved non-slip gloss finish to hard surfaced floors. Waxing of concrete and ceramic tile floors is prohibited.

2.2.14 Trash Container: All receptacles used for the collection of waste paper and debris, including swing top containers, wastebaskets, and similar containers.

2.2.15 Wood-Destroying Organisms: Includes but not limited to termites, powder-post beetles, wood-boring beetles, carpenter bees and wood destroying fungi.

2.3 QUALITY DEFINITIONS

2.3.1 Acceptable Quality Level (AQL): The number of defects in a lot, or the maximum percent defective in a lot that, for purposes of sampling, may occur before the Government will affect the price computation system in accordance with the Performance Requirements Summary and Clause 52.212-4 (a). An AQL limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

2.3.2 Contract Discrepancy Report (CDR): A formal, written documentation of Contractor non-conformance or unacceptable performance. (See Technical Exhibit 1, Figure 6)

2.3.3 Contracting Officer’s Technical Representative (COTR): The official Government representative concerning matters pertaining to Quality Assurance/Quality Control. Performs, or supervises, all surveillance and inspection of Contractor performance. Acts as technical advisor to the CO in these areas.

2.3.4 COTR/Inspector Evaluation Schedule: The worksheet that shows what inspections are to be performed on which days of the week/month. It is determined by the COTR/Inspector before the start of each inspection period and provided to the Contract Administrator only. It is never revealed to the Contractor.

2.3.5 Cure Notice: A dated notice stating the Contractor’s failure to comply with the specifications and a deadline to comply with the stated specification. Usually, ten (10) days is the stated time to conform to the notice or face default.

2.3.6 Customer Complaints: Customer complaint is one of the criteria used to monitor the Contractor’s Performance by which the customer officially reports defective contract service.

2.3.7 Defective Contract Service: A service output that does not meet the standard of performance requirement specified in the contract for that service.

2.3.8 Lot: The total number of potential service outputs to be inspected for conformance to the contract standard.

2.3.9 Percent of Sample Found Defective: Determined by dividing the number of defects by the sample size when the reject number has been equaled or exceeded. The CO uses the resulting number to make an equitable reduction to the contract price for non-performance.

2.3.10 Quality Assurance (QA): A methodology used by the Government in which the COTR assures that the quality of purchased services received is acceptable (i.e., meet established standards and requirements of this contract). The planned and systematic way the COTR checks for satisfactory performance.

2.3.11 Quality Assurance Surveillance Plan (QASP): An organized written document prepared and used by the Government for QA surveillance of the Contractor’s performance. (See Technical Exhibit 1)

2.3.12 Quality Control (QC): Those actions taken by the Contractor to control quality of Services provided. The Contractor’s equivalent of the Government’s QA.

2.3.13 Random Sampling: A sampling method in which each service output in a lot has an equal chance of being selected for inspection. By this method of surveillance, a few individual items, selected at random, are examined and a conclusion drawn about the entire lot.

2.3.14 Rework: Contract performance which is not of an acceptable quality level, and must be corrected or re-performed at no additional cost to the Government.

2.3.15 Sample: One or more service outputs, to be evaluated by the Government, drawn from a lot in accordance with sampling procedures. The number of outputs in the sample is the sample size.

2.3.16 Sampling: Various methods of selecting service outputs to be inspected under a QA system.

2.3.17 Service Delivery Summary (SDS): A part of the contract, which lists the key service outputs that shall be evaluated by the Government to assure contract performance standards are met. The SDS identifies the lot size of the required service, the standard, method of surveillance and the percentage of total contract price for each output. (See Technical Exhibit 2)

2.3.18 Surveillance Activity Checklist: The work sheets used to record the results of inspections done by random sampling and other methods. (See Technical Exhibit 1, Figure 1)

3 GOVERNMENT-FURNISHED ITEMS

3.1 GENERAL INFORMATION The Government shall provide, without cost, the facilities, materials, and services listed below. All Government-Furnished Property (GFP) shall be managed in accordance with GFP clause 52.245-1 and Technical Exhibit 10 of this contract. The Contractor shall acknowledge initially and annually, in writing to the CO, receipt and inventory of all Government-furnished accountable property provided for Contractor use, including any future additions or deletions to this inventory.

3.2 GOVERNMENT-FURNISHED FACILITIES The Government shall furnish a minimum of 1200 square feet of space, of which 200 square feet is approved for office space. The Government will provide an environmentally safe closet for storage of hazardous chemicals. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-around have been established. Should a hazard be subsequently identified within the occupied contractor space, the Government shall correct hazards. The identification of any hazardous conditions does not warrant or guarantee that no possible hazards exist or that the work-around procedures shall not be necessary or that the facilities as furnished shall be adequate to meet the responsibilities of the Contractor. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. The Government shall assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements except as noted above, subject to facility-wide priorities. Before any modification of the facilities performed by the Contractor at his or her expense, the Contractor shall furnish the CO documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the CO. In the case of alterations necessary for compliance with OSHA, such permission shall not be unreasonably withheld. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. Structural repairs required during the term of this contract shall be reported to the COTR for appropriate action. These facilities shall be used only in the performance of this contract. (See Technical Exhibit 10.)

3.2.1 Janitorial Closets Janitorial closets are provided for the use of the Contractor at various locations. The location of these spaces is identified in Technical Exhibit 10. These spaces provide minimal storage space for materials, supplies and cleaning gear. The Contractor shall maintain these spaces so they are clean, safe and free of fire safety hazards. The Contractor shall clean and sanitize any sinks, fixtures, and adjacent floor and wall areas where water is obtained and cleaning solutions are disposed. These areas are subject to Government inspection at all times. Janitorial closets and other storage areas provided to the contractor by the Center shall be secured when not in use. Specifically the closet/storage space in buildings 313 and 315, Child Care Center, shall remain secured when not physically occupied by contractor personnel. Hazardous materials will be stored in original or approved containers that are in good condition, safe to handle (no leaking containers) and properly labeled. Material Safety Data Sheets (MSDS) will be maintained for each product. Material Safety Data Sheets will be made available to the Contractor employees. A complete inventory of all chemicals stored or in use will be maintained up-to-date and submitted to the Environmental and Safety Division (EVS). Re-submission of the inventory list will be necessary when changes in products occur. See Attachment 5 for additional information.

3.3 GOVERNMENT-FURNISHED MATERIALS The contractor shall follow the instructions given in Government Property Clause 52.245

3.4 GOVERNMENT-FURNISHED SERVICES See Attachment 1 for additional information.

3.4.1 Utilities The Government shall furnish electrical power, sewer service, a Center-only telephone line, and water at no cost to the Contractor during performance of the contract. Long Distance and local telephone service are the responsibility of the Contractor. Telephone lines are available but must be activated and paid for by the Contractor. Utilities used by the Contractor shall be used only for the performance of work related to this contract.

3.4.2 Conservation The Contractor shall actively participate in all emergency conservation efforts and programs applicable to work performed under this contract.

3.4.3 Distribution The Contractor may use the Center on-site letter distribution service at no cost to the Contractor.

3.4.4 Refuse Collection The Contractor may dispose of all trash and other collected waste in the nearest appropriate Government-furnished pre-positioned Dumpster at no cost to the Contractor. Note: Hazardous materials shall not be placed in common refuge dumpsters.

3.5 GOVERNMENT-FURNISHED EQUIPMENT See Technical Exhibit 11

4 CONTRACTOR-FURNISHED ITEMS AND SERVICES

4.1 GENERAL INFORMATION The Contractor shall furnish everything required to perform this PWS. The products used to perform this contract shall be environmentally preferable and energy-efficient. See Attachment 5 for greening information.

4.2 SPECIFIC INFORMATION The Contractor shall furnish all equipment, materials, tools, and labor necessary to properly perform the work defined in this contract.

4.2.1 Equipment All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

4.2.1.1 All electrical equipment used by the Contractor shall be UL approved. This equipment must operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

4.2.1.2 Vacuum cleaners for carpeted floors shall be commercial quality.

4.2.1.3 Contractor shall furnish all equipment necessary for cleaning windows in two-story buildings, including walls of glass called “glass curtain walls,” such as scaffolding, extended pole-type cleaners, or a hydraulic lift, as needed. Three buildings have glass curtain walls, and approximately 52 other buildings have second-story windows.

4.2.2 Plastic Trashcan Liners The Contractor shall furnish trashcan liners to protect each trashcan and flooring where they are placed. Note: Samples are to be provided upon award and will be approved by the CO.

4.2.3 Restroom Supplies The Contractor shall furnish the restroom supplies. Samples of materials and MSDS, if applicable, shall be submitted to the CO/COTR for approval prior to contract start and whenever a change occurs.

4.2.4 Walk-Off Mats The Contractor shall furnish interior and exterior walk-off mats. Interior walk-off mats shall be placed inside each designated exterior entrance door (See Technical Exhibit 4). Indoor and outdoor mats will be left at each building when the contract ends.

4.3 Bond Information See Clauses 52.228-1, 52.228-16, 52.228-11 and 52.228-14 for additional information. The contractor shall furnish all executed bonds, including any necessary reinsurance agreements, to the Contracting Officer, within 10 days, but in any event, before performance of the contract begins and at the beginning of each option year.

4.3.1 Bid Guarantee (Bond) The amount of the bid guarantee (Attachment 8) shall be 20 percent of the bid price or $3,000,000.00, whichever is less.

4.3.2 Performance and Payment Bond The contractor shall furnish a performance bond (Attachment 9) for the protection of the government in an amount equal to 20 percent of the original contract price and a payment bond (Attachment 10) in an amount equal to 20 percent of the original contract price.

5 SPECIFIC TASKS

5.1 MANAGEMENT The Contractor shall provide janitorial services as outlined in this PWS. See Technical Exhibit 6 which contains a list of building square footage. During any time that this work is being performed, either the Project Manager (PM) or the Assistant PM (APM) shall be present on the site to supervise the performance of these tasks. If the PM or APM is unable to be on site the Contractor shall notify the CO/COTR in writing (for approval) of the name and qualifications of the proposed substitute manager.

5.2 CLEANING TASKS AND SCHEDULE The Contractor shall provide a schedule of cleaning for all tasks set forth in this PWS to the CO/COTR thirty days after award of contract and annually thereafter. A chart that indicates cleaning and periodic service is set forth at Technical Exhibit 3. The Contractor shall schedule cleaning services frequently enough to maintain the standard of cleaning indicated in this PWS.

5.2.1 Floors (See 2.2.6.) The contractor shall move chairs, trash receptacles, and easily moveable items to clean underneath. All items moved shall be returned to their original positions.

5.2.1.1 Vacuum Carpets Reference Basic Cleaning paragraph 2.2.1. All tears, burns, and unraveling shall be brought to the attention of the CO/COTR. The Contractor shall vacuum privately owned rugs or carpets in the Center offices at the required frequency, or more often if required to meet the standard

5.2.1.2 Sweep Floors Reference Basic Cleaning paragraph 2.2.1.

5.2.1.3 Mop Floors Reference Basic Cleaning paragraph 2.2.1.

5.2.1.4 Buff Floors Reference Basic Cleaning paragraph 2.2.1. Buffed surfaces shall have a uniform high gloss

5.2.1.5 Interior Concrete And Ceramic Tile Floors Reference Basic Cleaning paragraph 2.2.1. Waxing of concrete and ceramic tile floors is prohibited.

5.2.2 Interior Building Surfaces Reference Basic Cleaning paragraph 2.2.1 to include cleaning of supply and return air grills, ceiling fans, and wall mounted fans. This is to include the contractor performing low and high cleaning.

5.2.3 Drinking Fountains Reference Basic Cleaning paragraph 2.2.1. The Contractor shall disinfect all porcelain and polished metal surfaces, including the orifices, bubblers, and drain.

5.2.4 Classrooms Reference Basic Cleaning paragraph 2.2.1. The Contractor shall ensure that all writing surfaces (marker boards, blackboards, flip charts) and erasers and trays are free of all writing, dust, streaks, marks, and smudges, unless marked “DO NOT ERASE.” Erasers shall be free of chalk particles and dust.

5.2.5 Glass Reference Basic Cleaning paragraph 2.2.1 to clean the following; all glass partitions, glass in interior and exterior doors, windows on all floor display cases, directory boards, mirrors and adjacent trim.

5.2.6 Building Exteriors The Contractor shall ensure that the building exteriors and the exterior adjacent areas are properly policed within ten (10) feet of building exteriors. These areas, including the ash and trash urns, shall be free of all cigarette butts and debris. Trash receptacles shall not be more than three fourths (3/4) full. Doors, steps, stoops, and sidewalks shall be cleared of debris. Door handles and plates shall be free from tarnish, streaks, stains, and hand marks. Walk-off mats shall be appropriately placed and free of soil and grit, with no moisture or grit underneath. Screens shall be replaced in their original positions and screen brushing accomplished at a location that does not conflict with other activities. Note also the related paragraph 5.5.6 Pressure Hose Washing of building exteriors.

5.2.7 Restrooms and Showers Reference Basic Cleaning paragraph 2.2.1.

5.2.7.1 Clean Restrooms, Shower Fixtures, and Shower Surfaces Reference Basic Cleaning paragraph 2.2.1 to include disinfecting all surfaces using a germicidal detergent.

5.2.7.2 Re-supply Restrooms and Showers The Contractor shall re-supply restrooms and showers so that supplies do not run out. This is to include but not limited to: toilet paper, paper towels, sanitary napkins, tampons, disposable toilet seat liners and hand soap. Wall mounted hand soap dispensers shall be installed or replaced as required. Adequate quantities of dispenser supplies shall be available at all times, including weekends and holidays. Inoperative/malfunctioning sanitary napkin dispensers shall be reported to the CO/COTR within three (3) working days.

Note: The following buildings are historically high usage; 1, 15, 65, 90, 109, 121, 144, 210, 212, 216, 221, 279, 514A, 737, and 759.

5.2.7.3 Sweep and Damp-mop Restroom and Shower Floors Reference Basic Cleaning paragraph 2.2.1.

5.2.8 Laundry Machines and Dispenser (Bldg. 86) Reference Basic Cleaning paragraph 2.2.1. All laundry machines and dispensers shall be clean and present a pleasing appearance. All lint filters shall be emptied and cleaned as required.

5.2.9 Trash Containers The Contractor shall empty all wastebaskets, cigarette butt receptacles and other trash containers within the area and return them to their initial locations. Trash containers shall be odor free and contain clean plastic trashcan liners. Boxes, cans, and papers that are placed near a trash receptacle and marked “TRASH” shall be removed by the Contractor. The Contractor shall pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. The Contractor shall deposit the trash in an outside trash collection point so as not to have trash spilling or blowing out. At times there may be a significant amount of trash (including boxes) to be removed, due to replacement of computers, office staff moving from one building to another, or delivery of a large amount of supplies, furniture, or equipment. Trash receptacles will be less than half full and new bag installed when emptied.

5.2.10 Interior Walk-Off Mats Reference Basic Cleaning paragraph 2.2.1. The Contractor shall place them inside each designated exterior entrance door.

5.2.11 Exterior Walk-Off Mats Reference Basic Cleaning paragraph 2.2.1. The Contractor shall place them outside all designated exterior entrances.

5.3 PROVIDE WATCHSTANDING SERVICES The Watchstanding Services must be covered by providing a staff person in each listed building to respond to any minor emergency (such as a water spill, food spill, broken glass, etc.) that may occur and that requires less than one (1) hour to correct. Watchstander shall perform other duties within the building while not providing emergency services but must respond within 15 minutes.

NOTE: These “routine emergencies” are covered in the fixed price portion of the contract and shall not be provided for by a work request. The watch schedule (see Technical Exhibit 7) specifies the buildings, areas, and hours of the day that watchstanding services are in effect.

5.4 PROVIDE PEST CONTROL Only pesticides registered with the Environmental Protection Agency (EPA) or the Georgia Department of Agriculture, as appropriate, and meeting their requirements shall be used. The contractor must follow the “Rules of Georgia Structural Pest Control Commission” Chapter 620.

5.4.1 Household Pests All household pests shall be exterminated in all buildings covered by this contract. Buildings are to be treated upon customer complaint, CO/COTR inspection or Contractor inspection. NOTE: All pest controllers shall be properly licensed and certified. Only proper pesticides shall be used. All containers holding pesticides shall be labeled with the name and strength of the chemical agent. All MSDS shall be provided to the COTR who will in turn furnish copies to the CO and EVS for approval prior to use. If poisoned baits are used, the Contractor shall notify the COTR, in advance, of the dates and locations in which baits shall be present. All instructions and precautions on pesticide labeling and in manufacturer provided literature shall be followed without deviation. All reasonable measures shall be taken to avoid accidental injury or poisoning of humans and domestic animals. Waste streams have been established and shall be followed. The Contractor shall respond to calls within 24 hours.

5.4.2 Wood-Destroying Organisms The Contractor shall annually inspect all buildings and exterior adjacent areas for wood-destroying organisms. The Contractor shall fulfill all requirements listed in the most current guidelines of the Structural Pest Control Act, Chapter 620-6-03. The Contractor shall submit a written report of findings to the CO through the COTR within fifteen (15) days of completion of the inspection.

5.5 PERFORM SPECIAL REQUIREMENTS In addition to the General Cleaning Requirements at paragraph 5.2, the following requirements shall be met.

5.5.1 Lead Program The Contractor shall submit, at time of proposal submission, an Occupational Lead Protection Program Plan in accordance with the OSHA General Industry Lead Rule, 29 CFR 1910.1025.The contractor is responsible for all training, monitoring, personnel testing, etc. to maintain in compliance with the CFR guidelines at all times. A copy of the contractor’s Lead Protection Program shall be provided to include all aspects of the program including equipment, training, testing, hazardous waste handling, etc. The plan must be approved by the government. Methods and procedures for waste disposal have been established by EVS and shall be followed by the Contractor. See Attachment 5 for additional information.

5.5.2 Classroom Setup-Buildings 15, 18, 63, 65, 76, 90, 146, 166, 210, 216, 217, 218, 221, 261, 262, and 263, as well as the classroom trailers: It is the responsibility of the Contractor to ensure that the classrooms are in the correct configuration on time, that no classroom furniture is in need of repair and that the chairs do not squeak. Immediately after a class is completed, the Contractor shall thoroughly clean the classroom and arrange the furniture in the approved configuration (see Technical Exhibit 5). The Contractor shall ensure that the classroom is still in the approved configuration two (2) days prior to the beginning of a new class and rearrange furniture if required. The Contractor shall identify furniture in need of repair and tag it appropriately, and remove said furniture to the building’s central holding area if one is available. Designated spaces for broken furniture are identified in Technical Exhibit 10. The COTR/Contractor shall prepare a Move Order Form FPC-ADM-46 (Attachment 6) to remove the tagged furniture. The Contractor shall then replace the removed furniture with identical furniture from the building’s central holding area, if available. If a holding area is not available, the Contractor shall contact the Property Management Division (PMD) directly to replace the furniture. The Contractor shall move the broken furniture to the back of the classroom. If the furniture must be replaced immediately, the Contractor shall notify the COTR. The Contractor shall notify PMD when replacement furniture in central holding area is inadequate.

5.5.3 Buildings 506B, 510A, 513A & B, 523A, 529A & B and Aircraft simulators in building 680: Paintball Residue The Contractor shall remove paintball residue from walls, floors, ceilings, aircraft seats. See reference paragraph 5.5.13.2.5 for building 76 paintball residue cleaning.

5.5.4 Outdoor Pool Enclosure The Contractor shall clean the outdoor swimming pool deck (this does not include the pool interior) and restrooms from October 1 through October 15 and April 15 through September 30. The Contractor shall be responsible to ensure that the entire pool area, 12,325 square feet, is spot cleaned to ensure that it is free of all spills, stains, chewing gum, paper, cigarette butts and other debris.

NOTE: To ensure the safety of Contractor employee(s), the Contractor shall provide a personal floatation device which shall be worn at all times while inside the pool enclosure.

5.5.5 Health Unit (Only) in Trailer 759 The Contractor shall clean the Health Unit facilities daily. The Contractor shall disinfect and polish all metal surfaces to ensure they are free from streaks, stains, spots, smudges, and other obvious soil. All basic cleaning and maintenance requirements in accordance with the standards of subparagraphs 5.2, 5.3, and 5.4 shall be performed daily.

5.5.5.1 Health Unit Equipment All Contractor equipment used to clean the Health Unit must be thoroughly cleaned and sanitized prior to introduction into the Health Clinic.

5.5.5.2 Health Unit Security The Contractor shall clean the clinic area during normal working hours only, with a minimum of one (1) member of the clinic staff present, as coordinated by the COTR.

5.5.5.3 Health Requirement The Contractor shall maintain on file evidence of physical examinations for all employees working in the Health Clinic to include a screening test for tuberculosis, a VDRL and any other test deemed necessary in the opinion of a medical professional. These janitorial personnel shall also provide proof of immunization against polio, tetanus, diphtheria, rubella and rubeola.

5.5.5.4 Health Unit Training Curtailing the spread of infections through proper janitorial techniques requires priority attention. The role of janitorial services in combating infections in a clinical environment requires uniquely different cleaning techniques as compared to the general practices of the building cleaning service trade. All janitorial service personnel must be specifically trained in their role in infectious control and personal hygiene. The Contractor shall provide a minimum of two (2) hours training to all employees prior to allowing them to perform janitorial services at the Health Clinic. This instruction shall consist of infection control procedures and personal hygiene. All personnel working full and part time in the Health Clinic, including supervisory personnel, are required to attend these sessions. The Contractor shall maintain an up-to-date record of all training completed by employees. These training records shall be provided to the CO for his or her review upon request.

5.5.6 Pressure Hose Washing The Contractor shall thoroughly clean the external stairs, landings, loading docks, external walls, handrails, doors, and light fixtures and ensure they are free of foreign debris, to include but not limited to cobwebs, dust, dirt, spots, stains, smudges, dead insects, mold, mildew and beverage spills with a pressure hose. Cleaner should not be applied with such force as to remove painted surfaces or otherwise damage existing surfaces. Pressure washing will be as required and coordinated through the CO/COTR. See Technical Exhibit 12 for a list of buildings required to be pressure washed after hours of operation and weekends.

5.5.7 Window Washing and Brushing of Screens The Contractor shall ensure that all windows and door panes are free of dirt, film, smudges, fingerprints, streaks, and other debris both inside and out. All screens shall be free of insects, dust, dirt, cobwebs, lint, and other debris. Brushing shall be accomplished outside of the building at a location that does not conflict with other activities or cause damage to screens. Screens that are removed shall be returned to their original positions. Damaged screens shall be reported to the COTR when discovered.

5.5.8 Carpet Cleaning Reference Basic Cleaning paragraph 2.2.1. Damaged or stained areas that cannot be removed shall be reported to the COTR within 24 hours. All carpet shall be free of excess moisture after this service is performed.

Note: All chemicals used to clean the carpet at the Child Care Facility shall be completely extracted each time.

5.5.9 Strip, Seal and Re-wax Floors The Contractor shall ensure that the stripped floor is completely free of all dirt, stains, deposits, wax, finish, water and cleaning solution. The Contractor shall ensure that the sealed floor presents a uniform appearance, with all evidence of splashing on baseboards and furniture/fixtures completely removed. The Contractor shall ensure that the final finish coat presents a uniform, high gloss shine.

5.5.10 Furniture Cleaning The Contractor shall perform cleaning of furniture to ensure all furniture is free of dust, dirt, gum, lint, streaks, spots and stains. Damaged or stained areas that cannot be removed shall be reported to the COTR within twenty-four (24) hours. All furniture shall be free of excess moisture after this service is performed. See TE 3-1 for furniture polishing requirements.

5.5.11 Elevator Service The Contractor shall clean all interior/exterior surfaces of passenger and service elevators IAW paragraph 2.2.1 to maintain a clean appearance.

5.5.12 Building 91 (Computer Room) and Building 92 (Telecommunications Center)- Raised Floor Area Only The Contractor shall perform basic cleaning services identified in 5.2.1.1, 5.2.1.2, 5.2.1.3 and 5.2.2 as coordinated with the COTR. The Contractor shall not clean beneath the “raised floor” area and any computer or telecommunication equipment in both of these areas.

5.5.13 Building 76 Overview Building 76 is a high visibility, high traffic practical training area with classrooms. This building is approximately 84,000 square feet and is divided into 4 areas:

Area 1 Federal Venue – Blue walls Area 2 Tactical Venue – Grey walls Area 3 Hotel Venue – Green walls Area 4 Restaurant Area/Kitchen NOTE: Room numbers posted in the building are used for training scheduling.

5.5.13.1 Equipment

5.5.13.1.1 Non Functional Equipment - Areas within Building 76 may contain pre-staged permanently located or movable non functional training aides. This equipment includes but is not limited to office equipment, books, files, newspapers televisions, clock radios etc. The contractor shall be responsible to ensure that non functional equipment is free of dirt, soil, stains, liquids, trash refuse, dust, and other foreign material.

5.5.13.1.2 Functional Equipment - Areas within Building 76 may contain functional equipment that shall be maintained in accordance with paragraph 5.2.2 (see Technical Exhibit 3, page 11). This equipment includes but is not limited to fingerprinting machine, baggage x-ray machine, and classroom and office equipment.

5.5.13.2 Accessibility

5.5.13.2.1 Controlled Access Areas - Areas with Controlled Access (see Technical Exhibit 3 pages 9 and 10, “Controlled Access Areas”) will be cleaned under customer request. Contractor is prohibited to enter these areas without customer escort (see A-D below for areas).

A. CSI Apartments B. Drape/bedspread cleaning C. Media Room janitorial service D. Inside jail cells

5.5.13.2.2 Limited Access Areas - Three passageways within Building 76 Federal Venue Area have mechanical interlocks on doors. These interlocks allow only 1 access door to be opened at a time. These doors control entry to the following areas: 2145, 2157, 2159 and 2261.

NOTE: The Federal Venue also has doors controlled by touch keypad. The government will provide the contractor with an access account to enter these doors. These areas include but are not limited to the Vehicle Sally Port, Prisoner Processing and Command & Control.

5.5.13.2.3 Building 76 Hours of Operation

· From the hours of 7:30 a.m. to 5:00 p.m. Building 76 will require Watchstanding service (see Technical Exhibit 7) in accordance with paragraph 5.3 of this PWS. The contractor shall maintain a record of all trouble telephone line calls in accordance with paragraph 5.7.

· From the hours of 6:00 p.m. to 6:00 a.m. the building may be scheduled for night cleaning (see Technical Exhibit 3-4). The Government will provide a weekly training schedule to the contractor for planning purposes.

5.5.13.2.4 Cleaning and Classroom Set-up - The contractor shall provide services to meet the standards in accordance with paragraph 5.2, 5.4, 5.5 of this PWS. Special attention should be given to paragraph 5.5.3.2.5 with regards to Special Requirements (see Technical Exhibit 3 pages 9 and 10). Classroom set-up shall be in accordance with paragraph 5.5.2. (See Technical Exhibit 5-12).

5.5.13.2.5 Special Requirements - The Judge’s Chambers, room number 2265 shall be maintained in accordance with paragraph 2.2.4, as an Executive Space. Care shall be given to the Judge’s Chambers regarding the cleaning of books, any desk ornamentation, etc.

Designated Paint ball areas, to include training aids such as drapes, bedspreads, etc., shall be maintained nightly to ensure surfaces are free of paint ball residue. Thorough deep cleaning of these training aids may be required periodically, as determined by the COTR. This deep cleaning will be accomplished by SWR, and may require steam cleaning, dry cleaning, pressure-washing, scrubbing, etc. to remove built up residue. No damage or shrinking to the drapes or bedspreads is allowed.

Wall mounted light switches with red covers are located throughout the Tactical Venue area. These switches are connected to an alarm system which is used for training only. The contractor is NOT authorized to activate or use these switches and should not be confused with standard lighting switches or fire alarm pull stations.

Special attention should be given to a push button located underneath the judge’s bench in the Federal Venue courtroom. The button is connected to an alarm system which is used for training only. The contractor is NOT authorized to activate or use this button.

5.5.14 Building 221: Indoor Firing Ranges The Contractor shall clean the indoor firing ranges and ensure that the building and equipment are protected from damage as a result of cleaning chemicals or cleaning practices. The Contractor shall clean the floors and walls of all hazardous material, dust, trash, surface marks and debris.