Attachment_12-_PPP_Questionaire.doc

Federal Law Enforcement Training Center

Solicitation HSFLGL-10-R-00004 Glynco, GA

Janitorial Services

Attachment 12

RFP: HSFLGL-10-R-00004, JANITORIAL SERVICES

PRESENT/PAST PERFORMANCE FORMATS

The non-price factor, directly related past performance, is an integral part of the evaluation of this RFP. Offeror’s must provide to the Government customer-completed present/past performance questionnaires. Questionnaires shall be forwarded from the Offeror’s customer directly to the DHS FLETC, PRO, B93, Attn: Charlotte Halstead, 1131 Chapel Crossing Rd, Brunswick (Glynco), GA 31524. Questionnaires may be faxed to 912-280-5343 or e-mailed to charlotte.halstead@dhs.gov. The following is the format for the Questionnaires:

PRESENT/PAST PERFORMANCE QUESTIONNAIRE INSTRUCTIONS

The company providing you with this form is responding to a Department of Homeland Security, Federal Law Enforcement Training Center (DHS FLETC), request for proposal (RFP) to provide janitorial services, which support all training at the DHS FLETC. The DHS FLETC deems present/past performance as an extremely important part of the evaluation criteria of this RFP; therefore, your response and honest input is very important. You are to become the performance rater of this company. THE INFORMATION IS TO BE PROVIDED DIRECTLY TO THE DHS FLETC via mail, fax, or electronically (DHS FLETC, PRO, B93, ATTN: Charlotte Halstead, 1131 CHAPEL CROSSING ROAD, BRUNSWICK (GLYNCO), GA 31524, FAX # 912-280-5343, e-mail charlotte.halstead@dhs.gov.

PRESENT/PAST PERFORMANCE QUESTIONNAIRE CONTENTS

Offeror’s Name & Address_________________________________________________________ Rater’s Name, Title, Address, E-Mail, Telephone #, And Organization:

Rater’s Contract #, Option Year Dollar Value, And Total Dollar Value:

Rater’s Description Of Contract (Janitorial Services / Complexity Of Work) How Do You Rate the Offeror’s Performance?

Summarize this Offeror’s performance in each of the three performance factors. Please choose one of five possible ratings shown here:

EXCEPTIONAL (E)

Offeror’s performance significantly exceeded most or all contract requirements. Furthermore, the Offeror provided significant, unusual, unique or worthwhile features or benefits and performance was of the very highest quality. No risk anticipated with Offeror’s performance; very satisfied customer.

VERY GOOD (VG)

Offeror’s performance fully exceeded many of the contract requirements. Offeror’s performance has resulted in a high level of efficiency, productivity, and quality. Very little risk anticipated with performance; satisfied customer.

SATISFACTORY (S)

Offeror’s performance met contract requirements. Some potential risk and some lack of customer satisfaction anticipated based upon the Offeror’s present/past performance.

MARGINAL (M)

Offeror’s performance was less than satisfactory and could have been improved. Significant potential risk and degradation of performance anticipated based upon the Offeror’s present/past performance.

UNSATISFACTORY (U) Offeror’s performance was not satisfactory and was unacceptable. Significant potential risk and degradation of performance anticipated based upon the Offeror’s present/past performance.

NEUTRAL (N)

Does not apply to Offeror’s present/past performance.

(RATER SHOULD CIRCLE THE RATING APPROPRIATE TO THIS PERFORMANCE FACTOR)

1. Did the contractor comply with all contract requirements?

E VG S M U N

2. Did the contractor meet schedule requirements?

E VG S M U N

3. Did the contractor employ personnel that were qualified For the duties performed?

E VG S M U N

4. Did the contractor ensure such personnel were available throughout the life of the contract?

5. Was there a frequent or continual turnover of contractor employees?

6. Did the contractor implement a plan with information and processes necessary to ensure a smooth and successful transition without disruption of services while meeting all requirements of the Statement of Work?

7. Was the contractor able to use resources effectively so they could financially support the contract during its duration?

8. Were any/all security requirements adhered to?

E VG S M U N

9. Were Contract Discrepancy Reports (CDRs) and/or

Complaints issued during the life of this contract?

YES NO

If YES, please explain.

10. Were there any occasions where you deducted money for CDRs?

YES NO

If YES, please explain.

11. Did the contractor provide a full-time quality control

Representative to inspect the work to ensure contract

Objectives were met?

If NO, please explain.

12. Did the contractor maintain cost control (cost of project, reason for growth/cuts)?

13. Did the contractor provide all reports required by your contract in a timely manner?

14. Did the contractor provide an effective Quality Control/

Inspection procedure?

15. Was any subcontractor involved in this work?

If YES, how did they perform?

16. How would you rate the contractor’s business relations?

· effective management

· responsive to contract requirements

· prompt notification of problems

· flexible,

· pro-active

· effective contractor-recommended solutions

· business like correspondence

17. How would you rate the contractor’s knowledge of performance based contracting?

18. What is your overall rating of the contractor’s performance?

E VG S M U N

19. How well does the contractor track customer satisfaction?

E VG S M U N

20. Was it ever elected to not exercise an option due to contractor’s poor performance?

21. Was it difficult to negotiate with the contractor?

YES NO

22. Was the contractor ever issued a cure notice or show cause notice?

23. Would you feel comfortable awarding another contract to this contractor?

If NO, please explain.

24. Do you have any additional comments? (e.g. strong

Points/weak point shown by contractor)

I hereby certify that the information in this form is accurate and complete to the best of my knowledge.

PRINTED NAME_____________________________________________TITLE_____________________

SIGNATURE ________________________________________________DATE_____________________