SECTION_C-M_(r10)_without_Track_Changes.pdf

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SECTION C – STATEMENT OF OBJECTIVES

C.1 OVERVIEW

The United States Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE) is responsible for the detention, health, welfare, transportation and deportation of detainees in removal proceedings, and those subject to final order of removal from the United States.

The mission of the Enforcement and Removal Operations (ERO) Program is the planning, management, and direction of broad programs relating to the supervision, detention, and deportation of detainees who are in the United States illegally. These activities are chiefly concerned with the processing and enforcement of departure from the United States of detainees who have entered illegally or have become removable after admission. In implementing its mission, ERO is responsible for carrying out all orders for the required departure of detainees handed down in removal proceedings, or prior thereto, and arranging for detention of detainees when such detention becomes necessary.

ICE requires respective Detention Management, Transportation and Food Services for the Krome Service Processing Center (SPC) located in Miami, Florida.

1.1 Krome SPC

The Krome SPC is located at 18201 SW 12th St, Miami, Florida 33194. It is a Government owned facility that is used to house detainees. The facility has a 611 person capacity. The facility is located on approximately 112 acres, 49 of which are for buildings. The perimeter is fenced with access that is monitored and controlled by an entrance gate. The Krome SPC is manned twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year including all Federal Holidays.

C.2 OBJECTIVE

The Contractor shall furnish all contract oversight management, supervision, trained personnel, equipment, materials, supplies, licenses, permits, certificates, pre-employment screenings, administration, and any other resources necessary to provide detention management, transportation and food services for detainees at the Krome SPC through an innovative, creative, substantiated and cost effective Performance Work Statement (PWS) that addresses the needs and concerns of ICE. The Contractor shall provide trained employees, at all times, to perform the services as prescribed in and required by this contract.

C.3 TERMS / DEFINITIONS

In cases where the following definitions conflict with definitions provided in ICE 2011 Performance Based Detention Standards (PBNDS) Detention Standards or the Federal Acquisition Regulation (FAR), ICE PBNDS and the FAR definitions prevail.

Administrative Segregation - A unit of housing for detainees whose continued presence in the general population poses a serious threat to life, property, self, staff, or other inmates.

Adult detainee - Any detainee eighteen (18) years of age or older or anyone adjudicated in a criminal court to constitute an adult.

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Alien - Any person who is not a citizen or native of the United States.

ACA Standards - The American Correctional Association Standards (ACA) for Adult Local Detention Facilities, latest edition.

Bed day - Per diem “detainee day” means day in or day out and all days in between. The Contractor may charge for day of arrival or day of departure but not both.

Body cavities - Body cavities include the mouth, ears, nostrils, vagina, and rectum.

Booking - A procedure for the admission of an ICE detainee, which includes searching, fingerprinting, photographing, medical screening, and collecting personal history data. Booking also includes the inventory and storage of the detainees’ accompanying personal property.

Classification - A process for determining the needs and requirements of those detainees for whom confinement has been ordered and for assigning them to housing units and programs according to their needs and existing resources.

Contraband - Any item possessed by a detainee or found within the facility, which is declared illegal by law, or expressly prohibited, by ICE or the Contractor. Contraband may include, but is not limited to, the following: drugs and alcohol, sharp objects or hardware that could be fashioned into a weapon, perishable foods that may pose health or spoilage problems, and printed materials that incite to riot, agitate the population, or otherwise cause safety and security problems.

Contract Employee - An employee of a private Contractor hired to perform a variety of detailed services within the detention facility.

Contracting Officer (CO) - ICE employee empowered to award, amend, administer, and terminate contracts.

Contracting Officer’s Representative (COR) - ICE employee(s) designated and authorized by the Contracting Officer to monitor all technical aspects of the contract, certify invoices for payment, and assist in administrating the contract.

Contractor - The firm, individual, or entity with whom ICE enters into this contract. The provider of services described in the Performance Work Statement (PWS).

Credentials - Documents providing primary source verification including education, training, licensure, experience, board certification, and expertise of an employee.

Department of Homeland Security (DHS) - A department of the United States Government, which includes U.S. Immigration and Customs Enforcement (ICE).

Department of Justice (DOJ) – A department of the United States Government, which includes the Executive Office of Immigration Review (EOIR), the Federal Bureau of Investigation (FBI), and the Federal Bureau of Prisons (BOP), and the U.S. Marshals Service (USMS).

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Detainee - Any person confined under the auspices and the authority of any federal agency, primarily U.S.

Immigration and Customs Enforcement (ICE). Many detainees have substantial and varied criminal histories. ICE reserves the right to place detainees in the Contractor’s detention site who are confined under the auspices and the authority of ICE or any other federal agency.

Detainee Records - Information concerning the detainee’s personal, criminal, and medical history, behavior and activities while in custody, including but not limited to detainees personal property receipts, visitor list, photographs, fingerprints, disciplinary infractions and actions taken, grievance reports, miscellaneous correspondence, and forms prescribed as necessary by ICE and other federal agencies.

Detention Officers - Contractor’s uniformed staff members responsible for the security, care, transportation, and supervision of detainees during all phases of activity in a detention facility. The officer is also responsible for the safety and security of the facility.

Direct Supervision – A method of detainee management that ensures continuing contact between detainees and staff by posting an officer(s) inside each housing unit. Officers in general housing units are not separated from the detainees by a physical barrier. Officers provide frequent, non-scheduled observation of and personal interaction with detainees.

Disciplinary Segregation - A unit housing detainees who commit serious rule violations.

Emergency - Any significant disruption of normal facility procedure, policy, or activity caused by riot, strike, escape, fire, natural disaster, or other serious incident.

Emergency Care - Care for an acute illness or unexpected serious health care need that cannot be deferred until the next scheduled sick call.

Employee - Refers to a person employed by the Contractor.

Entry on Duty (EOD) - The first day the employee begins performance at a designated duty station on this contract.

Executive Office of Immigration Review (EOIR) - An agency of DOJ.

First Aid - Health care for a condition that requires immediate assistance from an individual trained in first aid care and the use of the facility’s first aid kits.

FTE - Full Time Employee.

Government - Refers to the United States Government.

Grievance - A written complaint filed by a detainee concerning personal health/welfare or the operation and services of the facility.

Health Authority - The physician, health administrator, or agency on-site that is responsible for health care services pursuant to a written agreement, contract, or job description.

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Health Care - The action taken, preventive and therapeutic, to provide for the physical and mental well-being of the detainee population.

Health Care Personnel - Duly licensed individuals whose primary duties are to provide health services to detainees in keeping with their respective levels of health care training or experience.

Health Unit (HU) - The physical area in the facility and organizational unit set-aside for routine health care and sick call. The HU is the designated part of the facility for the delivery of care to detainees on an ambulatory or observation basis.

ICE Officer - ICE Officers such as Supervisor Detention and Deportation Officer (SDDO), Supervisory Immigration Enforcement Agent (SIEA), Immigration Enforcement Agent (IEA), Deportation Officer (DO), or other Government personnel.

Immigration and Customs Enforcement (ICE) - A law enforcement agency with the U.S. Department of Homeland Security.

ICE Health Services Corp (IHSC) (formerly Division of Immigration Health Services or DIHS) - A unit which oversees medical care and public health services to detained aliens in the custody of ICE, serves as the medical authority for ICE on a wide range of medical issues, including the agency’s comprehensive detainee health care program, and, when necessary, authorizes and pays for off-site specialty and emergency care, consultations, and case management.

Incident Report - A written document reporting an event (e.g., minor disturbances, officer misconduct, any detainee rule infraction)(see also Significant Event Notification (SEN).

JPATS - DOJ’s Justice Prisoner and Alien Transportation System operated by the U.S. Marshal Service (USMS) to transport convicts. Until recently, ICE utilized JPATS for transfers and deportations. Currently ICE utilizes ICE Air Operations for transfers and deportations.

Juvenile Detainee - Any detainee under the age of eighteen (18) years unless the juvenile has been determined to be emancipated in an appropriate state judicial proceeding, or is an individual who has been incarcerated due to a conviction for a criminal offense as an adult.

Lethal or Deadly Force - The force a person uses with the purpose of causing or knowingly creating a substantial risk of causing death or serious bodily harm.

Life Safety Code - A manual published by the National Fire Protection Association (NFPA) specifying minimum standards for fire safety necessary in the public interest.

Log Book - The official record of post operations and inspections.

Man-hour - Man-hour means productive hours when the required services are performed. Only productive hours can be billed and invoiced.

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Medical Screening - A system of structured observation/initial health assessment of newly arrived detainees performed within the first 24 hours of arrival.

Meet and Greet - Function fulfilled by transportation officers that involves meeting a detainee as they arrive via a commercial air carrier at the airport. Detainees are shackled and the appropriate paperwork completed upon transfer to the ICE contractor and moved to the appropriate vehicle for transport.

Non-Contact Visitation - Visitation that restricts detainees from having physical contact with visitors using physical barriers such as screens and/or glass. Voice communications between the parties are typically accomplished with telephones or speakers.

Non-Deadly Force - The force a person uses with the purpose of not causing or which would not create a substantial risk of causing death or serious bodily harm.

Office of Professional Responsibility, Personnel Security Unit (OPR-PSU) - This office in ICE responsible for a component-wide personnel security program.

On-Call Post - Posts called as necessary by the COR. These post are not permanent and shall include such duties as guarding detainees while awaiting hearings, consular interviews, ICE interviews, hotels, awaiting arrival or departure of aircrafts or vessels, and any other location requested by the COR.

Pat Down Search - A quick patting of the detainee’s outer clothing to determine the presence of contraband.

Performance-Based National Detention Standards (PBNDS) - ICE Standard published in 2011 applicable to this contract.

Performance Requirements Summary (PRS) - A condensed listing of tasks, standards, acceptable quality level, and relative value of the services required by the Performance Work Statement (PWS). The PRS identifies the essential service outputs of the contract that will be evaluated by the Government to assure the Contractor meets contract performance standards. The PRS is used to calculate invoice deductions or withholdings.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

Physician - An authorized practitioner who is a graduate from a recognized college of medicine or osteopathy and licensed by the appropriate state board.

Policy - A definite written course or method of action, which guides and determines present and future decisions and actions.

Post Orders - Refers to general policies and procedures used for specific posts throughout a detention facility.

Preventive Maintenance - A system designed to enhance the longevity and/or usefulness of buildings and equipment in accordance with a planned schedule.

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Productive Hours - These are hours when the required services are performed and can be billed.

Project Manager - Contractor employee responsible for on-site supervision of all Contractor employees, with the authority to act on behalf of the Contractor. The Project Manager cannot simultaneously serve in the role of manager and Detention Officer or Supervisory Detention Officer.

Property - Refers to personal property belonging to a detainee.

Proposal - The written plan submitted by the Contractor for consideration by ICE in response to the Request for Proposal (RFP).

Public Health Service (PHS) - An agency of the United States Department of Health and Human Services.

Quality Assurance - The actions taken by the Government to assure requirements of the Performance Work Statement (PWS) are met.

Quality Assurance Surveillance Plan (QASP) - An organized written document prepared and used by the Government to assure requirements of the PWS are met. The document contains the Government specific methods, sampling guides, and checklists used in determining whether the Contractor-provided service meets quantity, quality, timeliness, effectiveness, and cost standards.

Quality Control (QC) - The Contractor’s inspection system, which covers all the services to be performed under the contract. The actions that a Contractor takes to control the production of services so that they meet the requirements stated in the contract.

Quality Control Plan (QCP) - A Contractor-produced document that addresses critical operational performance standards for services provided.

Restraint Equipment - This includes but is not limited to handcuffs, belly chains, leg irons, strait jackets, flexi-cuffs, soft (leather) cuffs, and leg weights.

Sally Port - An enclosure situated either in the perimeter wall or fence to the facility or within the interior of the facility, containing gates or doors at both ends, only one of which opens at a time. This method of entry and exit ensures there shall be no breach in the perimeter or interior security of the facility.

Safety Equipment - Firefighting equipment, including, but not limited to, chemical fire extinguishers, hoses, nozzles, water supplies, alarm systems, first aid kits, and stretchers.

Security Risk - High, Medium, Medium-Low, Low

High Risk Level - Detainees that exhibit behavioral problems, or manifest a pattern of such behavior, and have a history of violent and/or criminal activity.

Medium-High Risk Level - Detainees that have documented histories of violence, assault and combativeness.

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Medium-Low Risk Level - Detainees that exhibit minor behavioral problems and have a history of nonviolent criminal behavior.

Low Risk Level - Detainees with minor criminal histories and non-violent felonies.

Sensitive Information - Any information which could affect the national interest, law enforcement activities, the conduct of federal programs, or the privacy to which individuals are entitled under Title 5, U.S. Code, Section 552a. All Detainee records are considered sensitive information.

Service Processing Center (SPC) - Refers to ICE owned and operated facilities for housing detainees.

Significant Event Notification (SEN) - A written document reporting any major event (e.g., disturbances, egregious officer misconduct, detainee’s major rule infraction

Sick Call - A system through which a detainee reports and receives individualized and appropriate medical services for non-emergency illness or injury.

Special Housing Unit (SHU) - The space set aside within the facility for administrative or disciplinary segregation.

Standards for Health Services In Jails - Publication of the National Commission on Correctional Health Care (NCCHC) (latest edition).

Strip Search - An examination of a detainee’s naked body for weapons, contraband, and physical abnormalities. This also includes a thorough search of all of the individual’s clothing while not being worn.

Suitability Check - Security clearance process for all Contractor Employees to determine suitability to work.

Tour of Duty - No more than 12 hours in any 24-hour period with a minimum of eight (8) hours off between shifts.

Transportation Costs - Cost inclusive of labor, equipment, supervision, management, training, licensing, certification, supplies, and materials necessary to respond to requests by designated officials for movement of detainees from place to place necessary for processing, hearing, interviews, or other situations as determined by the COR or designated official.

Weapons - This includes, but is not limited to, firearms, ammunition, knives, billy clubs, electronic defense modules, chemical weapons (mace), and nightsticks.

X-Ray Search - A photographic search by use of x-rays.

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C.4 STATEMENT OF OBJECTIVES

This Statement of Objectives (SOO) is for performance-based services. This SOO sets forth the contract objectives and other relevant information that applies to this solicitation. Any work not listed in this SOO will be performed by the Government.

4.1 Transition Period

The Contractor shall provide a seamless transition from the predecessor Contractor(s), and ensure minimal disruption to vital Contractor services and Government activities. The contract transition period is anticipated to be sixty (60) days, beginning on Sunday December 1, 2013 and ending on Friday January 31, 2014. The Contractor shall assume full responsibility for the all services required under this contract beginning Saturday February 1, 2014.

4.2 Detention Management Services

The Contractor shall provide a safe and secure environment for staff and detainees through effective building and grounds security. The Contractor shall continuously monitor programs, seek ways to reduce and control violence in the facilities, respond effectively to emergencies, maintain accountability of tools, chemicals, and other potentially dangerous items, and maintain security. The Contractor shall provide a sufficient number of Detention Officers and Supervisors to control and supervise detainees in custody while meeting the following objectives:

• The Contractor shall perform in accordance with ICE 2011 Performance Based Detention Standards (PBNDS) Detention Standards, American Correctional Association (ACA), Standards for Adult Local Detention Facilities (ALDF), and Standards Supplement, Standards for Health Services in Jails, latest edition, National Commission on Correctional Health Care (NCCHC), and state and local laws on firearms for all locations (see Section C.21).

• The Contractor shall furnish armed and/or unarmed detention officers, including management, supervision, manpower, training, certifications, licenses, drug testing, uniforms, equipment, supplies, and vehicles necessary to provide detention management and transportation services.

• The Contractor shall provide a minimum of one Detention Officer of the same gender as the detainees on each post.

• The Contractor shall provide supervision of all detainees in all areas, including supervision in detainee housing and activity areas.

• Contractor shall be responsible for detainee record keeping services and personal property in accordance with Section C.18 of the SOO.

• The Contractor shall provide stationary detention services on demand by the COR, COR designee, or Contracting Officer (CO) that shall include but are not limited to: escorting and guarding detainees to medical or doctor’s appointments, hotels, consulate visits, court hearings, ICE interviews, and any other location requested by the COR or CO.

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• The Contractor shall agree to augment such practices as may be requested by ICE to enhance specific requirements for security, detainee monitoring, visitation, and contraband control.

• The Contractor shall provide its own fully operational and well-maintained equipment and office supplies that pertain to its own business enterprise to include equipment for management and administrative staff. This equipment shall include but limited to computer equipment and software to provide the Government with verifiable, auditable records of employee schedules, hours worked and other timekeeping data (see Section C.18).

• The Contractor shall provide surveillance to ensure the facility and assets are protected from damage, unauthorized removal, and unauthorized entry/exit.

• The Contractor shall provide entry control for vehicles and pedestrian traffic. This includes operation of an electronic sally port at the main entrance gate.

• The Contractor shall operate and control all designated points of access and egress on the site such as the detainee housing units, pods, barracks, courtrooms, medical facilities, and hold rooms.

• The Contractor shall inspect all packages carried in or out of site in accordance with ICE procedures.

• The Contractor shall ensure that officers are properly trained in accordance with Section C.14.

• The Contractor shall ensure that Guard Services are performed in accordance with the terms and conditions of this contract, and the applicable Post Orders. The Contractor shall develop Post Orders for all proposed post assignments, in accordance with Section C.5.

• The Contractor shall ensure that breaches of security, discrepancies and/or problems are properly documented and immediately reported to the COR. Logbooks shall be used to document activities, as detailed in Section C.6.

• The Contractor shall ensure that officers are equipped with firearms (Section C.15), body armor (Section C.16) and guard equipment (Section C.17) to provide armed security services.

• The Contractor shall ensure the staff on each shift is adequately supervised at all times in performance of all duties.

• The Contractor shall provide transportation and on-guard services for juvenile detainees and family units temporarily housed outside Krome SPC in accordance with ICE Policies.

• The Contractor shall abide by all rules and regulations governing the site.

• The Contractor shall distribute and launder suitable linens (sheets, pillow cases, towels, blankets, etc.) in addition to articles of personal hygiene (e.g., soap, toothbrush, toothpaste, comb, toilet paper, shaving equipment, and female sanitary items) as provided by the Government and in accordance with DHS/ICE policies.

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4.2.1 Detention Site Standards

4.2.1.1 ACA Standards

All proposals submitted in response to this RFP shall be in total compliance with ACA Standards.

Krome SPC is an ACA certified facility.

4.2.1.2 ICE PBNDS 2011

All proposals submitted in response to this RFP shall be in total compliance with ICE PBNDS 2011 (threshold) standards. The Government will expect appropriate contractor staffing, training, or effort to ensure recreation and visitation hours at the following levels.

• 5.4 Recreation – expanding recreation hours offered from 1 to 2 hours

• 5.7 Visitation - expand visitation to include 4 hours of visitation on weekdays during the late-afternoon/evening, and 8 hours of visitation on weekends and holidays.

These are the minimum acceptable standards for ICE detention. Notwithstanding, the Government is seeking, to the maximum extent possible, compliance with the optimal provisions of 2011 ICE PBNDS (objective); specifically, 5.4 Recreation, 5.7 Visitation and 6.3 Law Libraries of 2011 ICE PBNDS; consistent with the targeted bed day rate. The difference between the threshold and objective standards will be part of the technical evaluation of proposals. Compliance with the optimal provisions will require appropriate contractor staffing, training, or effort to reach enhanced “optimal” recreation, visitation and law library/legal material access at the following levels.

• 5.4 Recreation – expanding recreation hours for detainees in general population from 1 to 4 hours

• 5.4 Recreation – expanding recreation hours for detainees in administrative segregation to two hours per day, seven days a week.

• 5.4 Recreation – expanding recreation hours for detainees in disciplinary segregation to at least one hour per day, seven days a week.

• 5.7 Visitation - expand visitation hours to include 8 hours of visitation on weekdays/weeknights, and 10 hours on weekends and holidays.

• 6.3 Law Library – expanding law library, legal and related material access to 15 hours per week, when requested by the detainee and where resources permit.

Contractor shall be responsible for ensuring that the SPC conforms to ACA and DHS/ICE Standards. The Contractor at a minimum shall:

• The Contractor shall ensure fire and emergency exits remain unimpeded to permit prompt evacuation of detainees and staff members in an emergency.

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• The Contractor shall ensure all employees will be knowledgeable of all facility evacuation plans and procedures, including the location of all exits to be used in evacuations.

• A supervisor shall conduct an inspection of the detainee housing areas to include the locks, windows, walls, floors, ventilation covers, access panels and doors at least once per shift for operational wear and detainee tampering. This shall be logged in the security logbook for COR inspection and review. All defective equipment shall be reported to the COR immediately and a work request form shall be submitted to the Government for conditions discovered requiring repair.

The SPC shall be subject to periodic and random inspection by the COR, Detention Service Manager (DSM) or other officials (e.g., ACA, Foreign Counselor Officers) to insure compliance with all applicable standards. Deficiencies shall be immediately rectified or a plan for correction submitted to the COR for approval by the Contractor.

4.2.2 Medical and Health Services

The ICE Health Services Corp (IHSC) is responsible for providing all health care services for detainees in the custody of ICE. The IHSC shall provide medical coverage at the facility twenty-four (24) hours per day, seven (7) days per week. In order to support the medical services, the Contractor shall develop and comply with written policies and procedures for appropriately addressing the health needs of detainees in ICE custody. These written policies and procedures shall include, but are limited to, the following:

• Provide security for this area of the facility at all times. When patients are housed in the infirmary, a security guard shall be posted to the overall medical unit twenty-four (24) hours a day, seven (7) days a week.

• Promptly recognize and summon health services staff in cases of emergency.

• Coordinate and escort detainees to the medical clinic for sick call, appointments, and the pill line.

Note: Optimum functioning of health services depends on a continuous flow of patients to and from the clinic with an average of one patient per provider every 10 minutes. For a clinic of this size, patient flow could be as high as 200+ patients per day. Escort personnel shall be assigned accordingly.

• Ensure detainees are properly controlled and segregated while at the clinic.

• Provide positive control of detainees to prevent any disruption, excessive noise or other prohibited behavior while at the clinic.

• Provide detainees written instructions for gaining access to health care services. Procedures shall be explained to all detainees in the detainee's native language, and orally to detainees who are unable to read. The Contractor shall provide instructions and assistance in personal hygiene, dental hygiene, grooming, and health care, as needed.

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• Separate detainees from the general detainee population who are suspected of having communicable or debilitating physical problems and immediately notify IHSC staff.

• Evacuate detainees as deemed necessary by qualified medical personnel.

• Report to IHSC of any observed behavioral problems and suicidal observations made upon detainees not diagnosed as psychotic and maintain continual visual observation of these detainees.

• Inform the COR immediately and confirm a plan of action for all situations involving potentially dangerous behavioral problems, imminent and evident threats of suicides, and all other urgent requests for medical treatment.

• Coordinate with IHSC to provide information as needed for IHSC-related, non-medical required documents.

• Deliver written detainee health complaints to the medical facility for appropriate follow-up.

Written DHS/ICE policy and defined procedure shall require that health care complaints are responded to and that a sick call, conducted by IHSC personnel, is available to detainees daily. If a detainee's custody status precludes attendance at their sick call, arrangements shall be made to provide sick call services in the place of the detainee's detention. A minimum of one sick call shall be conducted daily. IHSC reserves the right to conduct triage and sick call in the place of the detainee's detention. In these situations, the Contractor shall:

• Ensure that a Detention Officer is present for observation and detainee control during any sick call services in the pod or barracks.

• Maintain IHSC provided basic first aid kits. First aid kits shall be available at all times and shall be located throughout the facility.

4.2.3 ICE Detainees receiving Mental Healthcare Services

The contractor will be providing guard services to ICE detainees that have been identified as having mental health problems. These guards will be subject to an additional ICE training and screening before being assigned to the applicable posts.

4.2.3.1 Larkin Community Hospital

ERO and IHSC have an agreement with Larkin Community Hospital in Miami to house up to ten

(10) long-term detainees receiving mental health care services. These detainees are stable but require continuous monitoring and, in certain cases, assisted living services. The Larkin medical staff works with IHSC in providing treatment. ERO must provide guard and transportation services for these detainees. Larkin Community Hospital is located at 7031 SW 62nd Ave, South Miami, FL 33143.

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4.2.3.2 Krome Transitional Unit (KTU)

ERO, IHSC, and Larkin Community Hospital have opened a thirty (30) bed facility at Krome SPC to house detainees receiving non-acute mental health therapy. These detainees are stable and will not require assisted living services.

Contractor employees assigned to posts in the KTU will be expected to attend at least 8 hours of a nonviolent crisis intervention training provided by a certified instructor. This training requirement should be addressed in the training plan delivered to the COR for approval.

4.2.4 Positions at Miami International Airport

The Contractor shall provide Detention Officers to escort and guard detainees, carry out departures, and perform “Meet and Greets” at Miami International Airport (MIA). The Contractor is expected to provide coverage at MIA weekdays between 4am and 10pm. The Contractor shall provide a sufficient number of Detention Officers and Supervisors to meet the following objectives:

• Contractor employees assigned to assist with departures shall conduct the following activities:

provide positive identification; prepare and review documentation; provide transportation; escort detainees using appropriate restraints; inspect and evaluate aircraft for unobservable exits which could allow escape; place detainee on proper departing aircraft; remain at the gate until the aircraft is airborne; certify departure in writing to the COR; and return all DHS/ICE documentation to the appropriate ICE supervisor upon completing the escort assignment.

• The Contractor shall incorporate extra time needed into the staffing plan to accommodate these activities, as needed.

• Contractor employees assigned to “Meet and Greets” shall conduct the following activities: provide positive identification; prepare and review documentation; provide transportation to arriving detainee to appropriate destination; escort detainees using appropriate restraints; certify arrival in writing to the COR; and return all DHS/ICE documentation to the appropriate ICE supervisor upon completing the escort assignment.

• Contractor employees shall be responsible for retrieving and maintaining restraints furnished and used in carrying out departures and “Meet and Greets.”

• Contractor personnel shall report to the ICE Secondary Inspection area at International Arrivals and the appropriate ICE designee.

• Contractor shall designate a supervisory contract employee(s) to provide direct supervision of contract employees assigned to the airport and serve as the liaison point with the Government and coordinate detainee custody transfers and detainee escort assignments, as required.

• Contractor personnel assigned to MIA will require security clearances to include access to the tarmac side to include Secure Identification Display Area (SIDA) badges.

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• Contractor employee(s) shall provide general security in the ICE Inspections areas and shall accept and maintain custody of detainees believed to be inadmissible to the United States in the designated holding areas. The Contractor shall provide snacks (Government provided) for detainees in custody over six (6) hours.

• Contract employees shall, when required by proper authority, affirm, swear, and witness to all actions of the departure that were accomplished, performed, carried-out, and done and in transactions involving the detainee(s), when required in a legal setting, deposition, or court of law.

• Contract employees shall remain in the inspectional area unless directed otherwise by the COR.

Contract employees shall remain with and safeguard designated detainee(s) until given further instructions by the COR.

• Contract employees required to assist with the departures of detainees shall be of the same gender as the detainee(s). This shall be done in such a manner as to eliminate public contact especially at boarding gates.

• All vehicles operating on MIA property shall abide by the rules and regulations stipulated by the Miami Dade Aviation Department and the Letter of Agreement for Vehicle Permit Aircraft Operations Area (see Attachment 1).

• Contractor is responsible for making arrangements with MIA for employee parking.

4.2.5 Mobile Communication Plan for Detention Officers

The Government will provide the Contractor with Motorola XTS 5000 mobile radios. The Contractor shall ensure that all Detention Officers will be trained to use the equipment properly and that the radios are charged and used accordingly to all post orders.

4.3 Transportation Services

The Contractor shall provide armed Detention Officers to transport and guard detainees. Transportation Detention Officers may be used when detainees are required to be transported or to augment staff during high detainee population levels as required by the COR. The Contractor shall provide a sufficient number of Transportation Detention Officers and Transportation Supervisors to meet the following objectives:

• The Contractor shall provide secure and safe transportation of detainees to and from locations designated by the COR; shall receive intensive training in safe, effective procedures for restraining, controlling and managing detainees during transport; and shall be subject to the same regular, unannounced drug and alcohol testing provided to all other officers.

• The Contractor shall develop Post Orders for all proposed post assignments in accordance with

Section C.5.

• The Contractor shall ensure that Transportation Services are performed in accordance with the terms and conditions of this contract, Post Orders, ACA standards, and the ICE 2011 PBNDS (see

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Section C.21).

• The Contractor shall ensure that officers are properly trained in accordance with Section C.14 to include intensive training in safe, effective procedures for restraining, controlling and managing detainees during transport.

• The Contractor shall ensure that during all transport activities, at least one Transportation

Detention Officer that is the same sex as the detainee(s) is present.

• The Contractor shall provide Transportation Detention Officers for twenty-four (24) hour services at facilities and/or hospitals when needed. More than one Officer may be required, depending on the number of detainees to be transported, hospitalized, and / or the level of security required at the hospital or facility.

• The Contractor shall provide at least one Transportation Supervisor Detention Officer to ensure adequate supervision, coordination and review of employee performance while ensuring the safety, security, and coordination of transport operations with the appropriate ICE designee.

• A snack shall be offered to detainees when transport exceeds six (6) hours. This snack shall not include the use of utensils or in packages or containers that represent a threat to detainees or Contractor personnel.

• The Contractor shall not allow employees to use their privately owned vehicles to transport detainees.

• Armed Transportation Officers shall re-qualify with their weapon quarterly and shall report these results to the COR.

• The Contractor shall comply with ICE transportation standards related to the number of hours the

Contractor employee may operate a vehicle.

• Transportation officers shall have the required state licenses for commercial drivers with the proper endorsement limited to vehicles with Automatic Transmission and the state DMV Medical Certification.

• The Contractor shall ensure that records and documentation concerning the detainee(s) to be transported and/or escorted are delivered to only the named authorized recipients. The Contractor shall ensure detainee material is kept confidential and not viewed by any person other than the authorized recipient.

• The transportation shall be accomplished in the most economical manner for the Government notwithstanding the requirements herein.

The Contractor shall have multiple transportation teams, each consisting of two (2) transportation officers, that are available for scheduled and ad-hoc transportation. These assigned teams shall be distributed throughout a twenty-four (24) hour period, seven (7) days a week, including weekends and Federal Holidays. The COR

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shall approve the number of teams assigned to any shift or period of time in order to meet the needs of ICE transportation requirements. In addition, on call Stationary Armed Guard positions may be used to supplement regular Transportation Officers. See Section C.11 for a sample Transportation Staffing Plan.

4.3.1 Contractor Provided Vehicles

The Contractor shall furnish at least (1) 55 passenger bus, one (1) 15-20 passenger jitney, and six (6) 10-12 passenger vans for use by the Contractor. The passenger bus, the jitney, and at least two (2) vans shall contain separation cages. At least one (1) van shall contain a wheelchair and wheelchair lift. These vehicles shall be reviewed and approved by the COR or ICE designee. With regard to transportation vehicles, the Contactor shall meet the following objectives:

• The Contractor shall be responsible for maintenance and gas for the vehicles, all of which the Contractor will factor in to their proposed unit price per mileage for reimbursement as stipulated in Section B, CLIN XXX4A.

• Each vehicle shall include enough secure cargo space to transport detainees, detainees’ property, and detainees’ required documentation.

• The Contractor shall furnish the vehicles in accordance with all applicable ICE 2011 PBNDS standards.

• The Contractor shall ensure that each vehicle is equipped with ample restraints as needed.

• These vehicles shall be equipped with interior security features such as, but not limited to, door lock controls, window locks, lockboxes for firearms, and a wire cage with acrylic panel between the driver seat and the passenger seat.

• The buses shall contain emergency escape hatches and exits, split cages, bathroom facilities and any other items necessary to be in compliance with 2011 PBNDS.

• All vehicles shall be equipped with GPS tracking devices that the Government will use to track

Contractor vehicles.

• The Contractor shall comply with all local, federal and state laws and regulations with regard to inspections, licensing, and registration for all vehicles used for transportation.

• The Contractor shall provide a second form of communication in each vehicle to compensate for

“dead areas” or problems with the primary radio system.

• The Contractor shall ensure that each vehicle is afforded ample back-up emergency supplies to include but not limited to fire extinguishers, filters, belts, flares, and bolt cutters.

The Government will provide the Contractor with parking at the SPC.

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Costs associated with transportation services and mileage shall be reimbursed as stipulated in Section B.

In the event of transportation services involving distances that exceed a standard eight (8) hour workday to complete, the Contractor shall be reimbursed for related costs of lodging and meals commensurate with the U.S. General Services Administration per diem rates for that geographic area. Any incurred overtime pay for such services will be reimbursed at the applicable proposed Contractor overtime rate. Overnight lodging resulting from transportation officers shall be approved in advance by the COR. Failure of the Contractor to comply fully with the detainee(s) departure as pre-scheduled may result in the Contractor having deductions made for non-performance.

The Contractor may be afforded the use of (2) 55 passenger Government owned buses and ten (10) 10-12 Government owned passenger vans for a set time not to exceed 180 days beginning with the start of the Base period as the Contractor acquires its own vehicles for use.

4.3.2 Government Provided Vehicles

The Contractor shall provide the Transportation Services (see Section 4.3) using Government furnished vehicles. With regard to the use of Government furnished vehicles, the Contactor shall meet the following objectives:

• The Contractor will be provided with a Government Fleet card for the purchase of gasoline. The Contractor shall be responsible for using and maintaining these cards and ensuring the vehicles are adequately filled with gas for use.

• The Contractor shall communicate to the COR or COR designee information regarding the maintenance of the vehicles.

• The Contractor shall communicate to the COR or COR designee information regarding vehicle restraints; interior security features such as, but not limited to, door lock controls, window locks, lockboxes for firearms, and a wire cage with acrylic panel between the driver seat and the passenger seat; emergency escape hatches and exits, split cages, bathroom facilities; GPS tracking devices; back-up emergency supplies to include but not limited to fire extinguishers, filters, belts, flares, and bolt cutters and any other items necessary to be in compliance with 2011 PBNDS and Federal and state laws with regard to inspections, licensing, and registration for all vehicles used for transportation.

The Contractor shall provide transportation services using either Contractor or Government provided vehicles during the base and option years but the Contractor shall not use both both simultaneously with the exception of the 180 days permitted at the start of the base period. Both options will be incorporated into the contract but the determination of the use of either Contractor or Government provided vehicles will be determined by the Government on each Task Order placed against the contract. Contractors will be provided up to 180 days delivery timeframe following the issuance of subsequent task orders to acquire and outfit vehicles.

4.3.3 Transportation Routes

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The most frequented transportation routes from Krome SPC are as follows. These are a representative sample of Krome’s transportation needs. However, additional routes beyond these may be required, and the frequency of trips may change over the life of the contract. As such, all transportation hours for both mileage and time are on-demand, with no guaranteed minimums.

Route

To: Frequency of Trips Approximate Miles (Round Trip)

1 Federal Detention Center Twice per week 44 2 Federal Correctional Institution Twice per week 30 3 Dade County Jail Three times per week 40 4 Broward Correctional Institution Once per week 44 5 Dade Correctional Institution Once per week 52 6 Martin County Jail Once per week 240 7 St. Lucie County Jail Once per week 280 8 Broward County Jail Three times per week 88 9 Palm Beach County Four times per week 172 10 Everglades Correctional Institution Once per week 8 11 Okeechobee Correctional Institution Once per week 266 12 Wakulla County Jail As needed 976 13 Glades County Detention Center Three times per week 228 14 Citrus County Detention Facility As needed 320 15 Monroe Co. Detention Center (and points in between) Three times per week 292

16 Broward Transitional Facility As needed 106 17 Miami International Airport (MIA) (and points in between) Daily 46

18 Ft. Lauderdale / Hollywood International Airport

As needed 86

21 Jackson Memorial Hospital As needed 42 22 Kendall Regional Hospital As needed 18 23 Bascom Palmer Eye Institute As needed 40 24 Comfort Inn Hotel As needed 20 25 Larkin Community Hospital As needed 35

NOTE: In addition to the aforementioned routes, the COR or COR designee may direct the Contractor to transport detainees to other locations not specified above.

4.3.4 Emergency Transportation Plans

The Contractor shall develop standard operating procedures (SOPs) that follow DHS/ICE policies and procedures for handling transport emergencies. The Contractor shall provide these within thirty (30) days of award for COR approval. Once approved, the Contractor shall provide these to the Transportation Officers and incorporate them into the specialized training for Transportation Officers. These emergency procedures shall include but is not limited to procedures related to:

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Attack, escape, hostage situation, serious illness or death of a detainee, fire on board the vehicle, a serious disturbance or riot among detainees, vehicle accident, vehicle breakdown, road closures, and natural disasters that may disrupt the transport activity.

In any emergency, the Contractor shall contact the COR or COR designee and appropriate local law enforcement agency(s).

In the event of an urgent medical situation when en route, the Contractor shall:

• Upon order of the COR or COR designee or upon the Contractor’s own discretion, transport a detainee to the nearest hospital location.

• The Contractor shall provide at least one officer to keep the detainee under constant supervision twenty-four (24) hours per day until the detainee is ordered released from the hospital or until at the order of the COR or COR designee.

• The Contractor shall transport the detainee to the detention site or as directed by the COR or ICE designee.

• The Contractor shall prepare an emergency plan that provides for coordination with local law enforcement should an urgent medical condition arise that requires an extended hospital stay.

4.4 Food Service

The Contractor shall provide all personnel, supervision, and items and services necessary to perform full food service (including satellite meals and/or sack lunches) at the SPC and for designated transportation routes. Contractor tasks include, but are not limited to, the following: menu planning; ordering food and supplies; receipt, storage, inventory and recordkeeping; food preparation; meal service; dining facility management; cleaning facilities, equipment, and utensils; maintaining quality control; ensuring operator level maintenance and cleaning; and in the event of a contingency, performing required tasks to include continued service.

The Contractor shall use any and all approaches, within the constraints of the contract, to effectively and efficiently accomplish the requirements of this SOO in a timely manner, at reasonable cost while maintaining compliance with applicable guidance from the American Correctional Association (ACA), 2011 PBNDS, United States Department of Agriculture (USDA), Food and Drug Administration (FDA), OSHA, and applicable DHS/ICE policies and procedures (see Section C.21). These services shall be made available from the Contractor twenty-four (24) hours a day, 365 days of the year, including Federal Holidays and in accordance with SPC policies and procedures. The estimated quantities of work at each facility are listed in Attachment 2, Workload Estimates.