Attachment_L-10_Labor_Competency_Level_Descriptions_-_Protocol__final.pdf

Protocol Labor Competency Descriptions

Contract Program Manager

Capabilities: Possess managerial, financial, technical, business knowledge, and experience relating to major systems or programs for the DoD or an equivalent entity. Capable of thinking strategically to address issues and implement Protocol support to BMDS events. Responsible for overall contract performance.

Experience: 10 years relevant experience managing Government contracts to include expertise in supporting stakeholder requirements identified in the PWS. No education substitution is authorized Education: MA/MS in any discipline. A BA/BS in any discipline may be substituted along with a total of 15 years relevant experience.

Technical Lead/Technical Lead Assistant

Capabilities: Provides daily supervision and direction to support teams across multiple geographical regions, preparing and reviewing written material using Microsoft Office Suite. Must demonstrate proficient communication skills to include phone skills, office etiquette and verbal skills. Proficient working within Microsoft Office Suite.

Experience: 5 years relevant protocol experience within DoD supporting General Officers/Flag Officers/Senior Executive Service (GO/FO/SES) and/or Garrison, Installation, Base level Commanders. No education substitution is authorized.

Education: Technical Lead/Assistant must have BA/BS. No experience substitution is authorized.

Protocol Administrative Assistant (Senior)

Capabilities: Regional Leads - Prepare and review written material using Microsoft Office Suite, compile operational reports. Maintain protocol inventory of GVT owned property, coordinate room schedules, parking reservations, and transportation; accommodate distinguished visitors; configure audio/video requirements, support directed events.

Must demonstrate proficient communication skills to include phone skills, office etiquette and verbal skills, and duties detailed for Protocol Administrative Assistants Senior.

Capabilities: Protocol Administrative Assistant Senior-- Responsible for scheduling venues, conference rooms, auditoriums for Agency events using computer based systems.

Receives and prioritizes customer requests, matches them against available, resources, schedules and notifies customer of requirements and availability. Schedules/participates in planning meetings, provides input to protocol products including briefings, scripts, invitations, and other forms of written communications. Prepare and review written material using Microsoft Office Suite (e.g., diagrams of event venues, event scripts, invitations, announcements, flyers, seating charts, agendas, parking plans, guest lists). Must demonstrate proficient communication skills to include phone, office etiquette and written skills.

Experience: Regional Lead/Senior Protocol Administrative Assistant: 3 years relevant protocol experience within DoD or any sub-element including the Services. No education substitution is authorized Education: HS diploma and 2 years completed college courses. 7 years relevant protocol experience supporting DOD or Federal Government may be substituted for the education requirement.

Protocol Administrative Assistant (Junior)

Capabilities: Scheduling venues, conference rooms, auditoriums for Agency events using computer based systems, respond to customer requests. Must demonstrate proficient communication skills to include phone, office etiquette and written skills. Demonstrates knowledge of administrative skills and general understanding of basic protocol principles (e.g., flag etiquette, military customs and courtesies, seating arrangements, general event support, escort duties, inventory supply to include restock). Prepare/review written material using Microsoft Office Suite (e.g., diagrams of event venues, event scripts, invitations, announcements, flyers, seating charts, agendas, parking plans, guest lists).

Experience: 3 years relevant experience. No education substitution is authorized.

Education: HS diploma and 2 years of completed college courses. Experience substitution is authorized, three (3) years relevant protocol experience supporting DOD or Federal Government may be substituted for the education requirement.

All Positions except for CPM:

MDA is a professional workplace and contract employees must dress in professional attire with respect to their assigned duties. Regular and recurring lifting, walking, standing, and bending are required for on site personnel.

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