HPT-MDG Linen PWS 6.16.26.pdf

Performance Work Statement (PWS)

Luke Medical Group (MDG) and Human Performance Team (HPT)

12 MAY 2026

1.0. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment, and all labor necessary to provide laundry & scrub rental and cleaning service, including pick-up and delivery at Luke Air Force Base, AZ for the items listed in and Appendix B, “Packaging and Method of Finish and Appendix C “Estimated Workload Data.” Performance shall be in accordance with the scope of this Performance Work Statement (PWS) and other specifications or provisions of the contract. Pickup and delivery points are listed in Appendix D, “Pick-up and Delivery Schedule.”

1.1. SCOPE OF WORK. Non-personal services for laundry and dry-cleaning services for Luke AFB, Arizona. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform Laundry and Dry-Cleaning Service as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards outlined in this PWS.

1.2. SPECIAL REQUIREMENTS. The Contractor shall meet all Joint Commission (JC) and Healthcare Laundry Accreditation Council (HLAC) rules and regulations covering the handling of clean and soiled healthcare linens and be certified by appropriate federal and state regulatory agencies to meet federal and local certification requirements in the healthcare laundry/linen cleaning service.

1.3. SERVICES SUMMARY.

Performance Objective PWS

Para Performance Threshold Method of

Surveillance Pick Up Soiled/Contaminated Linen/ Laundry/ Scrubs – Per Appendix C

2.1 No more than 2 v a l id a ted customer

complaints per month

Customer Complaint

Deliver laundered linen/scrubs – Per Appendix C

2.1.1 No more than 2 va l id a t ed customer

complaints per month

Customer Complaint

Workmanship and Sanitation 2.2 No more than 1 va l ida t ed customer complaint per month

Customer Complaint

Re-Performance of Cleaning 2.3 No more than 2 v a l id a ted customer complaints per month

Customer Complaint

Packaging as per Appendix B 2.4 No more than 2 v a l ida t ed customer complaints per month

Customer Complaint

2.0. SPECIFIC TASKS.

2.1. PICKUP AND DELIVERY. The Contractor will pick up and deliver linens/scrubs as designated in Appendix D, “Pick Up and Delivery Schedule.”

2.1.1. PICK UP/DELIVERY DAYS AND HOURS. The Contractor shall pick up and deliver all linens/scrubs Tuesdays and Thursdays (MDG) and Tuesdays (HPT) between the hours of 0730 AM -1030 AM, excluding Federal holidays. If the holiday falls on a pickup/delivery day, the Contractor shall pick up linen the next business day after the holiday (i.e. holiday falls on Monday, pick up of linen will be on the next business day, which is Tuesday). The Contractor shall pick up linens/scrubs at the locations designated in Appendix D, “Pick Up and Delivery Schedule” and Appendix E, Federal Holidays/Down Days”.

2.2. WORKMANSHIP AND SANITATION. Contractor delivered finished linens/scrubs shall conform to the generally accepted industry standards of quality for cleanliness, finish and appearance. Laundered/dry cleaned articles are to be clean, dry, and free of lint, odor, spots, stains and wrinkles.

2.3. RE-PERFORMANCE OF LAUNDRY/DRYCLEANING. Notwithstanding the provision of this contract covering inspection, acceptance and deduction from payment; any item found to have been cleaned unsatisfactorily shall be re-cleaned and delivered at the next scheduled pick up/delivery date.

2.4. PACKAGING. All wrapping shall be accomplished as designated in Appendix B, Packaging and Method of Finishes”.

2.5. SCRUBS REPLENISHMENT. Semi-annually, the Contractor and Luke MDG will conduct a scrub reset. The Luke MDG will update the staff member inventory list to see if any changes in sizes or personnel have occurred. At that time, an inventory of the scrubs will be conducted. Once both inventories have been completed, a complete reset of scrubs will occur. The Contractor will pull/reduce the inventory and weekly cost where needed or increase the inventory and weekly cost where needed. If any scrubs are found to be missing, the Luke MDG will reimburse the Contractor at a replacement cost.

2.6. HPT LINEN REPLENISHMENT. The Contractor and HPT will inspect the linens every 2 months to ensure linens are usable and in good condition. If any towels exhibit the following, they will be removed from circulation: permanent stains, discoloration, loss of absorbency, or any condition deemed unsanitary for guest and patient use. Additionally, on an annual basis, the Contractor and HPT will conduct a linen reset.

At that time, an inventory of linens will be conducted. Once both inventories are completed, a complete reset of linens will occur.

2.7. HOURS OF OPERATION: Normal Hours of Operation. The Contractor shall perform the services required under this contract during the following hours, excluding Federal Holidays and Down Days: Monday

– Friday, 0730 AM – 1030AM. See Appendix D, “Pickup and Delivery Schedule” and Appendix E, “Federal Holidays/Down Days”.

3.0. GENERAL INFORMATION.

3.1. SECURITY REQUIREMENTS. The Contractor shall comply with security and base access requirements as outlined in Attachment “Contractor Access to Air Force Installations.”. Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

3.2. QUALITY CONTROL.

3.2.1. QUALITY CONTROL PROGRAM: The Contractor shall establish a complete Quality Control Program to ensure the requirements of this contract are provided as specified. The contracting officer will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications (at no additional costs to the government) and obtain acceptance of the plan by the contracting officer before the start of the first operational performance period.

3.3. QUALITY ASSURANCE. The Government will periodically evaluate the Contractor’s performance by appointing a Contracting Officer Representative(s)(COR) to monitor performance to ensure services are received. The COR will evaluate the C ontractor’s performance through intermittent on-site inspections of the Contractor's quality control program and receipt of complaints from base personnel. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate due to repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The Government will also investigate complaints received from various customers located on the installation. The Contractor shall be responsible for initially validating customer complaints.

However, the COR and Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

3.1.1. The COR will be identified upon contract award in writing from the Contracting Officer. The COR(s) or alternate(s) will inform the contract manager in person when discrepancies occur and will request corrective action. The COR(s) or alternate(s) will make a notation of the discrepancy on their assessment checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist. The contractor shall sign the COR Designation memo acknowledging receipt and understanding of COR duties and responsibilities.

3.1.2. The Contracting Officer is the only individual authorized to make and implement changes concerning scope, prices, and terms or conditions of this contract. Any changes made without express authorization of the Contracting Officer are not guaranteed payment should price increases occur.

3.1.3. The services to be performed by the Contractor during the period of this contract shall at all times and places be subject to review by the Contracting Officer or COR(s). The COR will submit modification requests in writing to the Contracting Officer.

4.4. ENVIRONMENTAL CONTROLS.

4.4.1. COMPLIANCE WITH LAWS AND REGULATIONS. The Contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the Contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the Contractor shall inform the

CO.

4.4.2. MATERIAL STORAGE AND USE. The Contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness and materials handling. This includes hazardous materials.

4.5. SAFETY REQUIREMENTS. In performing work under this contract, the contractor shall:

4.5.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.5.2. Take such additional immediate precautions as the Contracting Officer may reasonably require for safety and mishap prevention purposes.

4.5.3. Provide protection of government property to prevent damage while the property is under the control or in possession of the Contractor.

4.5.4. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

4.5.5. Record and report promptly (within one hour) to the contracting officer or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

4.5.6. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the contracting officer.

4.5.7. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

4.5.8. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

5.0. APPENDICES.

5.1. APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AAHC Accreditation Association for Ambulatory Healthcare

DAF Department of the Air Force

AFB Air Force Base

CO Contracting Officer

COR Contracting Officer Representative

DOD Department of Defense

JC Joint Commission

PWS Performance-Based Work Statement

USAF United States Air Force

5.2. APPENDIX B

PACKAGING AND METHOD OF FINISHES

1. The following are the routine requirements for packaging of laundry/dry cleaning and method of finish for this contract (quantities, packaging and finishes are at local discretion). Any other special packaging requirements or methods of finish will be specified in writing at the same time that service is requested.

1.1. Definitions of abbreviations for methods of finish are as follows:

B Bundled HS Heavy Starch

BB Bleach Bath Required MS Medium Starch

CO Contractor Option LS Light Starch

CF Clear Film Sealed PL Plastic

DC Dry Clean NS No Starch

FB Folded and Bundled NB No Bleach

P Pressed WWW Warm Water Wash

TD Tumble Dry

5.3. APPENDIX C

ESTIMATED WORKLOAD DATA

LUKE MEDICAL GROUP. The items listed below will be included in the yearly laundry. Each item is estimated quantities to be processed for the year as indicated. Contractor must meet all JC (Joint Commission) Rules & Regulations covering the handling of clean and soiled healthcare linens. These items will be counted in monthly weight and charged by the pound.

Linen Items Color (If Applicable)

Dry Weight /Per Pkg

# of Items Per Pkg

Estimated Lbs Per Yr Finish

1 Blanket, Bath 8.5 5 200 FB, CF

2 Blanket, Baby 3 10 400 FB, CF

4 Eye Drape, 24x24 Green 3 20 100 P, FB, CF

5 Gown, Patient Adult 8 10 2500 P, FB, CF, FP

6 Pillowcase White 10.5 50 2900 P, FB, CF

7 Sheet, Flat White 11.5 10 4900 P, FB, CF

8 Sheet, Fitted White 7.5 5 2300 P, FB, CF

9 Towel, Bath White 8.5 10 5000 FB, CF

10 Towels, Surgery 7.5 50 100 P, FB, CF, 12 Washcloth White 3 50 6500 FB, CF

14 Mammo Gowns Pink 3 10 800 P, FB, CF, FP

Total Weight: 25,700 lbs

RENTAL LAUNDRY. The following chart specifies an estimate of rental laundry (Scrubs) that will be required under this contract for the 56 MDG Dental Clinic. These items will be rented and charged as follows: 1815 items X 52 weeks = 94,380 /12 months = 7865 x $.XX per piece = $XXXX.XX per month for rental of scrubs. This is just an estimate.

SCRUBS Color Size Total Required Finish

12 Jacket, Warm Up Blue XXX LG 60 P, FB, CF

13 Jacket, Warm Up Blue XX LG 20 P, FB, CF

14 Jacket, Warm Up Blue X LG 120 P, FB, CF

15 Jacket, Warm Up Blue LG 270 P, FB, CF

16 Jacket, Warm Up Blue MED 300 P, FB, CF

17 Jacket, Warm Up Blue SM 180 P, FB, CF

Blue Warm Up Jacket Sub Total: 950

18 Pants, Scrub Blue XXX LG 210 P, FB, CF, PL

19 Pants, Scrub Blue XX LG 300 P, FB, CF, PL

20 Pants, Scrub Blue X LG 240 P, FB, CF, PL

21 Pants, Scrub Blue LG 100 P, FB, CF, PL

22 Pants, Scrub Blue MED 5 P, FB, CF, PL

23 Pants, Scrub Blue SM 50 P, FB, CF, PL

Blue Scrub Pant Sub Total: 950

24 Shirt, Scrub Blue XXX LG 210 P, FB, CF, PL

25 Shirt, Scrub Blue XX LG 330 P, FB, CF, PL

26 Shirt, Scrub Blue X LG 210 P, FB, CF, PL

27 Shirt, Scrub Blue LG 90 P, FB, CF, PL

28 Shirt, Scrub Blue MED 50 P, FB, CF, PL

29 Shirt, Scrub Blue SM 60 P, FB, CF, PL

Blue Scrub Top Sub Total: 950

TOTAL SCRUBS

HUMAN PERFORMANCE TEAM WEEKLY USAGE

Item Description Weekly Usage

Bath Towel 60 Hand Towel 120 Poly Cart 1

APPENDIX D

PICK UP AND DELIVERY SCHEDULE

The following pick-up and delivery chart specifies regular pick-up and delivery points and approximate quantities. All pick up and deliveries shall be accomplished between the hours of 0730 and 1030 or not later than 1030.

HOURS FOR PICK UP AND DELIVERIES:

- 0730A.M. – 1030AM or not later than 1030 A.M. on Tuesday and Thursday

REGULAR PICK UP AND DELIVERY POINT/LAUNDRY & DRY-CLEANING LOCATION PICK UP:

Room #1912

LUKE AFB CLINIC, BLDG 1130

7219 N LITCHFIELD ROAD

LUKE AFB, AZ 85309

- 0730A.M. – 1030AM or not later than 1030 A.M. on Tuesday

REGULAR PICK UP AND DELIVERY POINT/LAUNDRY LOCATION PICK UP:

Titan Arena – Human Performance Team (HPT) 7010 Fighter Country Ave BLDG 492 Luke AFB, AZ 85309

APPENDIX E

FEDERAL HOLIDAYS & MISC. DOWN DAYS

FEDERAL HOLIDAYS

New Year’s Day Martin Luther King, Jr. Birthday President’s Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Down Days – The Contractor will be notified in advance of the 56 MDG down Days.

**Note: When a Holiday or Down Day occurs on a scheduled pick up or delivery day, the scheduled pickup and delivery will be performed on the first workday following the holiday (Monday through Friday).

HOURS FOR PICK UP AND DELIVERIES: