25RE007_Attachment 1_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Student Transportation Services (STS)

For DoDEA Schools Fort Liberty

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

PERFORMANCE WORK STATEMENT

STUDENT TRANSPORTATION SERVICES

(STS)

DODEA SCHOOLS IN FORT LIBERTY

1. General Information and Scope of Work

1.1 The Department of Defense Education Activity (DoDEA), DoDEA, as one of only two

Federally operated school systems, is responsible for planning, directing, coordinating, and managing pre-kindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is globally positioned, operating 160 accredited schools in nine (9) districts located in 11 foreign countries, 7 states, Guam, and Puerto Rico.

DoDEA employs approximately 11,828 employees who serve more than 69,000 children of active-duty military and DoD civilian families. DoDEA is committed to ensuring that all school-aged children of military families are provided a world-class education that prepares them for post-secondary education and/or career success and to be leading contributors in their communities as well as in our 21st century globalized society.

DoDEA operates as a field activity of the Office of the Secretary of Defense (Personnel and Readiness). It is headed by a director who oversees all agency functions from DoDEA headquarters in Alexandria, Virginia. DoDEA's schools are divided into 3 geographic areas:

Europe, the Pacific, and the Americas.

1.2 The purpose of the contract is to provide student transportation services. Safety is the highest priority entrusted to the Contractor under this contract. The Contractor shall perform all services in a safe, prudent, and professional manner accepting full and sole responsibility for the prompt and proper delivery of services and maintain good order of passengers in accordance with this PWS. Transportation services for students must be completed in the safest and most efficient manner possible following DoDEA, all Federal/State laws and military installation regulations.

1.3 The Contractor shall provide all vehicles, equipment, and personnel including, but not limited to, Drivers, Safety Aides, Safety Attendants, Contract Manager, Alternate Contract Manager, Office Assistants, Supervision, services, supplies, and/or equipment necessary to perform student transportation services at the School Complex. Contracted services shall comply with DoDEA and Federal/State requirements for student transportation.

2. Requirements (Objectives)

2.1 Objective 1: Student Transportation Services Program Management and Operations: The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance based approach.

2.1.1 Task One - Contract Management: The Contractor shall submit the following:

2.1.1.1 Personnel List: The Contractor shall provide the Contracting Officer’s Representative

(COR) a typed list of all personnel to perform services under this contract at contract https://www.dodea.edu/aboutDoDEA/Thomas_Brady.cfm https://www.dodea.edu/Europe/index.cfm https://www.dodea.edu/Pacific/index.cfm https://www.dodea.edu/Americas/index.cfm award or within 30 calendar days before services begin in an option period, as applicable. The Contractor shall provide a dated, revised personnel list to the COR as changes occur. The list may be whatever format is most suited to the Contractor’s operations but shall list each person in alphabetical order in the following manner:

full name (last name, first name, middle initial), date of birth, job title (Driver, Safety Aide, etc.), country of citizenship, and identification document number / passport number.

2.1.1.2 Bus Stop Time Report: The Contractor shall provide the COR with a report that records the time at which the driver arrives and departs each stop for each route under this contract. The report shall be provided to the COR within five (5) days upon COR request. The report may be in any format the Contractor chooses.

2.1.1.3 Student Ridership Count Report: The Contractor shall provide counts of actual ridership upon request to ensure accuracy regarding the number of students transported. The Contractor shall submit written Student Ridership Count Reports to the COR on computer-generated forms (i.e., Excel) provided by the COR on a weekly basis.

2.1.1.4 Vehicle list: The Contractor shall provide the COR with a list, at contract award or within 30 calendar days before services begin in an option period, as applicable, identifying all vehicles that will be used under this contract. Each vehicle must meet passenger capacity as well as comply with federal and local laws, inspection requirements and regulations concerning the transportation of students. Updated lists shall be submitted whenever changes occur.

2.1.1.5 Accident or Incident Reports: Report all incidents, injuries, and accidents to the COR, DoDEA District Force Protection Officer, and installation security representatives.

Refer to Section 3.6. for accident and incident reporting requirements

2.1.1.6 Student Misbehavior Report: As required, a student misbehavior report shall be completed and submitted in by the end of the business day for a morning run and by 10:00 am the next business day for an afternoon run.

2.1.1.7 Invoices: Invoices from the Contractor to the Government are due NLT the 15th of each month following services provided. E.g., a January invoice would be due NLT February 15th.

2.1.1.8 Training Memorandum: Before services begin, the Contractor shall prepare a memorandum that identifies the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary, or synopsis of the topics and content of material presented (e.g., instruction syllabus) to document the Safety and Security Training Session. The Contractor shall provide a copy of the memorandum to the COR within five (5) business days of completion of training or before services begin, whichever date occurs first.

2.1.1.9 Miscellaneous: The following additional reports/data shall be provided no later than one week prior to service beginning and be maintained by the Contractor and available for inspection by the COR:

2.1.1.9.1.1 Commercial General Liability Insurance

2.1.1.9.1.2 Vehicle Safety Inspection(s)

2.1.1.9.1.3 Driver’s License(s) with the appropriate class and, if necessary, a current passenger transportation license

2.1.1.9.1.4 First Aid/CPR/AED Training Certificate(s)

2.1.1.9.1.5 Annual and as Requested Criminal History Background Check

2.1.1.9.1.6 Installation Records Check(s)

2.1.1.9.1.7 Quality Control Plan

2.1.1.9.1.8 Attend Open Houses and provide route information to families.

2.1.1.9.1.9 List of all Safety Items and Expiration Date (i.e., fire extinguishers, car seats, QASP safety restraints, fire aid kids, etc.)

2.1.2 Task Two - Student Transportation Route Establishment and TMS Management:

2.1.2.1 Student Transportation Management System (TMS) or equivalent - The contractor shall provide transportation office support and customer service.

2.1.2.2 The Contractor shall:

• Register students for bus ridership within two business days in TMS by following all DoD regulations, instructions, and policies.

• Contractors can speak directly to the school if the COR is unavailable regarding the following events: status of a bus, student location, authorized pick up, and parent concerns/complaints.

• School personnel specifically identified by the COR in writing may speak directly to the Contractor regarding the status of a bus, student location, authorized pick-up, and parent concerns/complaints, if the COR is unavailable. School personnel have no authority to make any commitments or changes to the contract nor in any way direct the contractor or its subcontractors.

The specified School personnel will inform the COR immediately by email of the topic of discussion with the Contractor and any actions taken. The record of these conversations shall be made a part of the COR official record for this contract.

• The contractor will inform the COR of anything discussed with the school administration.

• Provide professional customer service for problems related to Student Transportation Services to all STO Personnel and stakeholders.

• Notify the COR of any events that cause route delays by telephone immediately and by email within 30 minutes.

• Enter and maintain students, stops, routes, etc. information in the government database (TMS) or other method requested by the COR.

• Enter and update Student Misbehavior Reports (Exhibit 2) into TMS and provide it to the COR and School administration (Secretary/Principal/Assistant Principal/Administrative Office) as soon as they are received.

• Provide student ridership reports to COR weekly and as requested.

• Provide the COR the Student Misbehavior Reports as soon as they are received.

• Assist in the coordination of bus evacuation drills and bus safety training.

• Process transportation requests for all curricular and co-curricular trips; ensure access to DoDEA software program has been granted.

Review trips and provide notice when the trip is delayed. Follow-up with School Administrator to confirm the trip with the COR approval.

• Create and update maps and/or narrative descriptions of commuting area (zones), routes for each school roster, including route sheets.

Provide updates to the bus drivers, schools, and COR, as necessary.

• Assist with route/run assessments.

2.1.2.3 The Contractor shall not:

• Register students who are not authorized to ride without approval from the COR.

• Allow students to change buses without written notification and approval from the COR.

• Allow students to get off at bus stops they are not assigned to without approval from authorized personnel i.e., COR, School Administrator, etc.

2.1.2.4 Route Establishment Standards:

2.1.2.4.1 The run time between the first pick up and school drop off shall not exceed

60 minutes in normal instances. Any route time longer than 60 minutes requires the COR and District Transportation Supervisor (DTS) approval.

2.1.2.4.2 The Contractor shall ensure no school buses depart bus stops or school loading zones prior to the designated time on the route sheet, except for safety or security reasons, and/or as approved by the COR.

2.1.2.4.3 Projected Daily Commute Operational 2-hour Time Blocks (Mornings / Afternoons):

2.1.2.4.3.1 Mornings: Daily Bus reporting/staging starts at 0630 and ends at 0830

2.1.2.4.3.2 Afternoons: Daily Bus reporting/staging starts at 1430 and ends at 1630

Note: Early Release Day is normally on Wednesday. All schools release one hour early on this day. See Technical Exhibit 4 for school bell times. The listed times are subject to change. The Government reserves the right to revise School Bell times to allow for staggered school start/dismissal times.

2.1.3 Task Three - Short Term & Long-Term Schedule Adjustments:

2.1.3.1 The Contractor shall accommodate any short-term and long-term adjustments in scheduling to include late morning runs for delayed openings or early releases.

2.1.3.2 Short-Term Adjustments Standards:

2.1.3.2.1 Unscheduled School Day Schedule Changes:

2.1.3.2.1.1 The Contractor shall have vehicles at the school(s) or inspection point and ready for services within one (1) hour of notification by the COR.

2.1.3.2.2 Unscheduled School Day Cancellation:

2.1.3.2.2.1 The Government will notify the Contract Manager if there is an unexpected school cancelation within six hours of the start of the first run of the canceled school day.

2.1.3.2.3 Curricular and Co-Curricular trips will be cancelled within two (2) hours of the trip departure or rescheduled at a time identified by the COR.

2.1.3.2.4 Long Term Adjustment Standards:

2.1.3.2.4.1 The Contractor shall implement long term route schedule adjustments within two (2) business days of receipt of a route change request from the COR.

2.1.4 Task Four - Passenger Identification:

2.1.4.1 Drivers shall verify that only authorized persons are boarding the buses by checking student bus passes or the COR-provided passenger lists. If a student is not on the passenger list, drivers shall contact the Contract Manager, who will contact the COR, for further instructions. The Driver will not continue the route until they receive instructions. The Driver may be directed to complete a School Bus Student Misbehavior Report (Technical Exhibit 2) by the COR. The student misbehavior report shall be completed and handed in by the business day for the morning run and by 1000AM the next business day for an afternoon run.

2.1.4.2 Passenger Identification Standard:

2.1.4.2.1 If the student does not have a DoDEA issued bus pass and is not on the passenger list, then the driver shall notify the Contract Manger who will notify the COR for instructions.

2.1.4.2.2 Drivers shall refuse entry onto the bus of any adult who is not a DoDEA official, a military/ police officer, /Safety Attendant, and/or Safety Aide, or who has not been specifically authorized by the Contracting Officer or COR.

2.1.4.2.3 When the Contracting Officer or COR authorizes an adult to ride on a bus route, the COR will provide the adult’s identity to the Contract Manager prior to the start of the run.

2.1.4.2.4 Drivers shall confirm the adult’s authorization to ride on the bus route by checking the adult’s identification. If an adult tries to board a bus without identification or an expired identification, then the driver shall notify the Safety Attendant or Safety Aide as applicable, and the Contract Manager. If the adult refuses to disembark from the bus, or otherwise becomes threatening, then the driver shall immediately call local/military police for assistance. In no case shall the driver continue the route with the unauthorized adult on board.

2.2 Objective 2: Daily Commute Student Transportation: Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of and at the completion of the students’ school day. The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance based approach.

2.2.1 Task One - Student Transportation: Passengers are to be picked up and dropped off at their designated locations at the times specified on route schedules. The Driver shall receive the student at the pick-up point and assist the student while boarding, if necessary. Drivers shall perform all stops/runs on the route schedule unless directed otherwise by the COR.

2.2.1.1 Student Transportation Standards:

2.2.1.1.1 Communications Capabilities. Drivers shall meet the following communication standards:

2.2.1.1.1.1 The Contractor shall equip Driver with the capability for reliable, mobile, two-way, hands-free, intelligible voice communications between the Contractor’s local site-level supervisor and other Contractor and designated DoDEA officials as deemed required.

2.2.1.1.1.2 The equipment should be self-contained, portable, self-powered and requiring no external connection to vehicles so that it can be used by drivers and applicable on any route or run.

2.2.1.1.1.3 The Contractor shall be fully responsible for implementing, operating, maintaining, evaluating, and sustaining communications capabilities, including provision of all equipment and service carriers.

2.2.1.1.2 Anytime a delay of 5 minutes or longer is expected or occurs in completing a run, the Contractor shall immediately notify the COR of the vehicle status. Whenever such a delay occurs, the Contactor shall correct the problem within sixty (60) minutes of notification at no additional cost to the Government.

2.2.1.1.3 Vehicles shall not arrive at any authorized stop later than the scheduled time or more than 5 minutes before the scheduled time.

2.2.1.1.4 Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.2.1.1.5 The Contractor shall not move passengers from one vehicle to another during a run, except when providing a replacement vehicle or when instructed to do so by the COR.

2.2.1.1.6 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back-up the vehicle without an adult Ground Guide in the school loading/unloading zone.

2.2.1.1.7 During a run, when a vehicle becomes disabled or is delayed because of a traffic accident, the Driver shall contact the Contract Manager who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.2.1.1.8 Ensure passengers are picked up and discharged at their designated stop locations. In NO EVENT shall a passenger be allowed to exit a vehicle except at their authorized bus stop unless otherwise authorized in writing by the COR or KO. Drivers will report students exiting anywhere other than their designated stop to their Contract Manager immediately, who will notify the COR, and complete a School Bus Student Misbehavior Report.

The COR shall notify the school immediately.

2.2.1.1.9 Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle.

If any passenger misses their drop-off stop or remains on a vehicle at the completion of a service, the Driver shall immediately notify the Contract Manager who will immediately contact the COR. The passenger(s) shall be safely transported back to their stop or location specified by the COR as soon as possible.

2.2.1.1.10 Check for lost and found articles: Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR or school administration the next business day.

2.2.1.1.11 In the event of an unforeseen event that would cause a delay, the Driver should contact the Contract Manager, who will contact the COR or ACOR if possible. The DTS should be contacted, if necessary.

2.2.1.2 Student Transportation Inbound Standards:

2.2.1.2.1 At the school(s), Drivers shall wait with their vehicles and passengers until a member of the school staff is available to take charge of the passengers. If a staff member is not present within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later) at the school, the Driver shall immediately notify the Contract Manager, who shall contact the COR for instructions.

2.2.1.3 Student Transportation Outbound Standards:

2.2.1.3.1 Students shall not be unloaded at school before the scheduled time unless approved by the COR.

2.2.1.3.2 The Driver and/or Safety Aide / Safety Attendant shall release certain younger students identified by the COR (e.g., pre-kindergarten-2nd Grade) only when a parent or designated person is present. If this person is not present at the designated stop within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later), the Driver shall immediately notify the Contract Manager who shall then contact the COR for instructions. The Driver shall then take the passenger(s) to the location specified by the COR.

2.2.2 Task Two - Safety Procedures:

2.2.2.1 The Contractor shall provide Safety Aides and/or Safety Attendants for runs, as ordered by the COR, to assist all (Pre-K-2nd) in entering and exiting the vehicle and all other students riding safely as needed. The Safety Aides and/or Safety Attendants assume the following responsibilities: (if a Safety Aide and/or Safety Attendant is not assigned, then the Driver shall assume these responsibilities). Safety Aides and/or Safety Attendants shall:

2.2.2.1.1 In the event a Safety Attendant/ Aide is assigned to the bus route, the Driver and the Safety Attendant/ Aide shall conduct the security inspection.

2.2.2.1.2 If alerted to a security concern or incident by the Safety Attendant/Aide, the Driver shall notify the Contract Manager, who will contact the COR and adhere to their directions.

2.2.2.1.3 Assist student passengers in boarding and disembarking safely, and in securely fastening seat belts, Child Safety Restraint System (CSRS), and/or specialized equipment when specified by the COR or required under Federal/State law.

2.2.2.1.4 Ensure students remain seated with securely fastened seat belts, CSRS (if applicable). Under no circumstances shall the Safety Aides or Attendants physically touch the student. If the student will not wear the CSRS or prescribed safety belt, the Driver will safely stop the vehicle as soon as possible and will notify the contract manager who shall notify the COR for instructions. The bus driver will wait for a response from the contract manager before continuing the bus route.

2.2.2.1.5 Communicate with passengers to encourage safe student behavior and to intervene whenever there is a serious or life-threatening situation. Ride in the passenger compartment with students and communicate in English using positive words in a respectful tone to encourage safe student behavior.

2.2.2.1.6 Assist Driver in reporting passenger misconduct on a School Bus Misbehavior Report (Technical Exhibit 2) for the Driver to provide to the COR by the end of the business day for the morning run and by 1000AM the next business day for an afternoon run.

2.2.2.1.7 Assist the driver in ensuring there are no passengers or student personal articles/items remaining in the vehicle at the end of the run.

2.2.2.1.7.1 For Inbound runs (home-to-school), release students only to the school staff at the loading zone.

2.2.2.1.7.2 For Outbound runs (school-to-home), ensure students disembark the vehicle at their proper stops.

2.2.2.1.7.3 During the Outbound runs, do not release any student from the vehicle without the parent or designated caregiver present to take charge of the child, in accordance with the Installation Supervision Guidelines (Attachments 9(a) and 9(b)).

2.2.2.1.7.4 In the event the parent or caregiver is not at the stop at the scheduled arrival, the bus driver will notify the contract manager who shall notify the COR for instructions. The bus driver will wait for a response from the contract manager before continuing the bus route.

2.2.2.1.8 Assess each passenger, in the event of an accident or incident, for injuries and provide first aid and/or Cardiopulmonary Resuscitation (CPR) to passengers, as required, until emergency rescue personnel arrive on the scene; and take control of the situation or until the vehicle reaches a medical facility.

2.2.2.2 Safety Aides and/or Safety Attendants shall correct observed unsafe actions by students, especially to prevent an accident or injury, and assist the Driver, if requested, in restoring good order and discipline when unruly student behavior interferes with the Driver's ability to operate the bus safely. In such cases, the Safety Attendant/Safety Aide may assist the Driver in preparing the School Bus Student Misbehavior Report, but the Driver shall remain responsible for reporting the incident.

2.2.2.3 Safety Aides and/or Safety Attendants shall participate in school bus safety training and evacuation drills held twice during each school year upon request by the local

STO.

2.2.2.4 Safety Aides and/or Safety Attendants shall assist, provide, observe, report, and respond to, in addition to the responsibilities listed above:

2.2.2.4.1 Unusual and suspicious activities to include:

2.2.2.4.1.1 Surveillance of the school bus and passengers.

2.2.2.4.1.2 Unauthorized person(s) attempting to gain access to the school bus.

2.2.2.4.2 Emergencies involving:

2.2.2.4.2.1 Assault by a person causing harm or injury to another passenger, or other disturbing behavior on the school bus (to include unruly student behavior interfering with school bus operations).

2.2.2.4.2.2 Vehicle accidents causing injuries requiring immediate help from first responders (police, medical, etc.).

2.2.2.4.2.3 Fire onboard the school bus.

2.2.2.4.2.4 Students or authorized passengers in distress due to health or medical emergencies.

2.2.2.4.3 Security concerns, such as:

2.2.2.4.3.1 Unauthorized persons that board the school bus and refuse to leave.

2.2.2.4.3.2 Gunfire directed towards or in the immediate vicinity of the school bus.

2.2.2.4.3.3 Hijacking of the school bus or hostage-taking of passengers.

2.2.2.4.4 Civil disturbances to include:

2.2.2.4.4.1 Throwing rocks, bottles, or other objects toward the school bus or passengers at school bus stops.

2.2.2.4.4.2 Person(s) or other vehicle(s) impeding or disrupting school bus operations; or attempts to force the school bus from the road.

2.2.2.4.5 Safety Attendant response to emergencies, security concerns, and unusual or suspicious activities includes:

2.2.2.4.5.1 Attempting to control the situation, directing students or authorized passengers to different seats on the school bus.

2.2.2.4.5.2 Directing unauthorized passengers to leave the school bus.

2.2.2.4.5.3 Directing the Driver to safe havens or other locations that can provide refuge to students.

2.2.2.4.5.4 Providing first aid or CPR, as necessary.

2.2.2.4.5.5 Contacting law enforcement, fire, or medical services, as necessary.

2.2.2.4.5.6 Correct on-the-spot unsafe actions by students to prevent accidents or injury and inform the Driver of the facts and circumstances.

2.2.2.4.6 Refer to section 3.5 for Safety Attendant reporting requirements.

2.3 Objective 3: Special Education Transportation (SPED) Transportation requirements:

Special Needs (SPED) Transportation requires unique skill sets and resources to transport students with special needs safely to and from designated locations. Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of, and at the completion of, the students’ school day during the regular school year (SY) and the extended school year (ESY) in a safe and efficient manner.

Special needs transportation will mandate the use of a Safety Aide. The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance based approach.

2.3.1 The Contractor may utilize double runs as the schedule permits to minimize cost to the Government.

2.3.2 The Contractor shall provide a bus and/or Safety Aide as required. The Safety Aide shall:

2.3.2.1 Be at least 18 years old unless State law supersedes, and safety aide and driver must be fluent in English language.

2.3.2.2 Be positioned on the bus in a location that will provide effective oversight of the students. This location may vary from trip-to-trip, depending on the time of day and passenger needs.

2.3.2.3 Be CPR/AED and First Aid Certified for the age-group of the students they are transporting.

2.3.2.4 Assist passengers requiring assistance in boarding and disembarking of vehicles.

2.3.2.4.1 Adhere to the procedures for passenger boarding, use of safety belts, special passenger seating, and safe vehicle operation.

2.3.2.4.2 Install and/or secure the Contractor provided Child Safety Restraint System (CSRS) and wheelchairs in accordance with the manufacturer’s stipulated procedures on vehicles transporting Pre-K and/or students requiring special transportation. (Note: CSRS includes car/booster seats and harnesses).

DoDEA requires seat belts on all Special Education buses but not on the non- SPED daily commute buses, unless required by law.

2.3.2.5 Ensure all routes are performed as described in the route sheet.

2.3.2.5.1 Buses shall not depart from any bus stop before the route sheet departure time.

2.3.2.5.2 Buses shall not depart from any bus stop before the route sheet departure time and shall arrive at each school before the schools’ start and end time.

2.3.2.6 Ensure passengers are picked up and discharged at their designated stop locations.

2.3.2.6.1 In NO EVENT shall a passenger be allowed to exit a vehicle except at their authorized bus stop unless otherwise authorized in writing by the COR or KO, or in an emergency.

2.3.3 When curb-to-curb service is authorized, release these passengers only when a parent or designated person is present. In the event this person is not present within five minutes of the vehicle's arrival (or scheduled arrival, whichever is later) at the designated stop, the Driver shall immediately notify the Contract Manager. The Contract Manager shall then contact the COR for instructions. The Driver shall take the passenger(s) to the location specified by the COR.

2.3.3.1 Buses shall arrive as scheduled on the route list.

2.3.3.1.1 Inbound runs: Buses shall arrive at all schools no later than 5 minutes prior to scheduled school starting time.

2.3.3.1.2 Outbound runs: Buses shall be in place and ready to load students no earlier than15 minutes before scheduled school dismissal.

2.3.4 Initial SPED transportation sheets should be completed within two business days unless communicated differently with the COR. Changes to the routes should be completed within two business days unless communicated differently by the COR.

2.3.5 The Contractor shall incorporate any variances in scheduling to include, but not limited to, late morning runs for delayed openings, early releases for inclement weather, and midday runs for school “half days.”

2.4 Objective 4: Scheduled Curricular/Extracurricular Transportation Requirements:

The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance based approach.

2.4.1 Task One - Scheduled Curricular: (e.g., field trips during the school day, career practicum, etc.). The Contractor shall transport students and other authorized individuals between schools and their designated on or off installation site as described in schedule provided by

COR.

2.4.2 Task Two - Scheduled Co-Curricular: (e.g., sporting events, etc.). The Contractor shall transport students and other authorized individuals between schools and their designated on or off installation site as described in schedule provided by COR.

2.4.3 Task Three – Scheduled Activity Run: The Contractor shall transport students and other authorized individuals in support of the Fort Liberty Complex for all extracurricular activities. Centralized school bus stops within the installation are used for this service, unless communicated otherwise by the COR. Departure and return times are normally between 1600 and 2000 hours.

2.4.4 Curricular, Co-Curricular, and Scheduled Activity Run Standards:

2.4.4.1 The Contractor shall maintain two-way communications with all Drivers during transportation of students on this contract.

2.4.4.2 Anytime a delay of 5 minutes or longer in completing a run is expected or occurs the Driver shall immediately contact the Contract Manager. The Contract Manager shall immediately notify the COR of the vehicle status. Whenever such a delay occurs, the Contactor shall correct the problem within sixty (60) minutes of notification at no additional cost to the Government.

2.4.4.3 Vehicles shall not arrive at any authorized stop later than the scheduled time.

The contract manager should inform COR when arriving earlier.

2.4.4.4 Driver and vehicle should remain accessible to passengers for the entire duration of the trip.

2.4.4.5 Drivers shall use only the forward curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is

2.4.4.6 Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.4.4.7 The Contractor shall not move passengers from one vehicle to another during a run, except when providing a replacement vehicle or when instructed to do so by the COR.

2.4.4.8 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult Ground Guide in the school loading/unloading zone.

2.4.4.9 During a run, when a vehicle becomes disabled or is delayed due to a traffic accident or breakdown, the Driver shall contact the Contract Manager who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.4.4.10 Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle. If any passenger remains on a vehicle at the completion of a service, the Driver shall immediately notify the Contract Manager who will immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible.

2.4.4.11 Check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR the next business day.

2.4.4.12 The contractor shall submit a monthly after-action report (i.e., excel) for all curricular and co-curricular trips which includes location, duration, miles, pax count, accurate request/agenda, etc.

3 Constraints.

This section includes the parameters under which the Contractor must perform the duties of the PWS.

3.1 Security

3.1.1 Installation Access under Different Force Protection Conditions for Contractor Personnel.

3.1.1.1 Installation access requirements may change without notice based on various threat-based scenarios as dictated by the installation commander. The COR, in concert with the DoDEA District Force Protection Officer, will advise the Contractor of any noted access changes.

3.1.2 Security/Force Protection Conditions.

3.1.2.1 In the event security threats increase, the Government may require:

3.1.2.1.1 The Contractor to implement alternate routes or schedules.

3.1.2.1.2 Inspection of Contractor vehicles and/or parking areas by U.S. military and/or Fort Liberty security personnel.

3.1.2.1.3 The Contractor to park vehicles used in performance of this contract in a secure installation/site identified by the Government.

3.1.2.1.4 The Contractor to perform security inspections as directed by the Government.

3.2 Safety

3.2.1 Danger Zone - the area around a vehicle at a stop where most student injuries occur. It is an area six feet to both sides and rear of the vehicle and 10 feet in front of the vehicle.

Particular care is required when a bus stop has less than 6 feet clearance between the road edge and the designated waiting area. The most critical areas are immediately to the front of the vehicle and at the right rear. The below schematics also depict the prohibited seats for students, denoted with an X, and the restricted seats, denoted with an O, which can only be used with manufacturer-approved seat belts, if so equipped.

3.2.2 Buses

3.2.3 Vans, Sedans, and Station Wagons At Bus Stops and Loading/Unloading Zones.

3.2.4 At Bus Stops and Loading/Unloading Zones

3.2.4.1 Before entering or leaving any bus stop or loading/unloading zone, the Driver shall ensure that all students are completely clear of the Danger Zone as defined above.

3.2.5 Entering a Stop.

3.2.5.1 Drivers shall enter each stop cautiously. If actions of students waiting at the stop are unruly or unsafe, the Driver shall either enter the stop very slowly, motioning students to move back safely away from the vehicle, or, traffic and road conditions

ZONE

DANGEROUS

WAITING AREA

SCHOOL BUS STOP

DANGER ZONE

MOST DANGEROUS

WAITING AREA

SCHOOL BUS STOP

M O

ST

D

A N

G E

R O

U S

M O

ST D

A

N G

ER

O

U S permitting, stop the vehicle before entering the bus stop and wait for student behavior to become safe before moving into the stop.

3.2.6 Loading/Unloading at a Stop.

3.2.6.1 Drivers/Safety Aides shall open the forward curbside passenger door only after the vehicle has come to a complete stop.

3.2.7 Unloading at a Bus Stop or School Unloading Zone.

3.2.7.1 Drivers shall exercise due caution that all passengers are cleared from the Danger Zone before placing the vehicle in motion. Drivers shall discourage students from crossing the street directly in front of or behind the vehicle. If students must cross the street, they should do it only in front of the vehicle and at a distance that oncoming traffic can clearly see them.

3.2.8 Departing a Bus Stop or School Loading/Unloading Zone.

3.2.8.1 Drivers shall check all mirrors to ensure no student remains in the Danger Zone before closing the passenger door. Drivers shall ensure that all passengers are seated and secured in seat belts if equipped and child safety restraint system devices (if applicable), all doors are securely closed and make a visual safety check around the vehicle for pedestrians and vehicular traffic before placing the vehicle in motion.

3.2.9 Additional Considerations at School Loading/Unloading Zones.

3.2.9.1 For added safety precautions with respect to student pedestrians, etc., Drivers shall adhere to the established school loading/unloading zone vehicle traffic flow pattern and shall not pass any vehicle that is already in the loading/unloading zone unless directed by the COR or the vehicle is inoperable. When picking up students at school, Drivers shall not place the vehicle into motion until released by the school loading zone supervisor or the COR.

3.2.10 Driver’s Presence.

3.2.10.1 When passengers are boarding, Drivers shall be in their vehicles or assisting students to board. Drivers shall not leave their vehicles when passengers are on board, except in cases of emergencies. When it is necessary for Drivers to leave their seat or leave the vehicle while passengers are on board, reasonable safety precautions such as applying the emergency brake, shutting the engine off, and removing the ignition key shall be taken before leaving the seat or the vehicle.

3.3 Vehicles

3.3.1 All vehicles transporting students shall meet the Federal Motor Vehicle Safety Standards for school buses. The contractor is responsible for ensuring all school buses are always in good working order and conduct regular maintenance checks, timely repairs, and adherence to safety regulations to ensure buses are running smoothly and safely.

3.3.2 Contractors shall provide buses which can navigate all military installation housing areas. Buses shall be inspected and approved by the COR/DTS NLT 1 August of each school year. The Contractor shall ensure all vehicles that will be used for student transportation, for any length of time, which have not previously been inspected by the COR, be available for inspection within 48 hours prior to transporting any students.

3.3.3 Vehicles transporting students shall comply with school bus requirements for

Federal/State and DoDEA requirements for student transportation.

3.3.4 The Contractor’s fleet of school buses shall comply with Federal, North Carolina state laws and, DoDEA requirements for student transportation. The age for school buses shall not exceed ten (10) years and the mileage shall not exceed 150,000 miles on the chassis.

3.3.5 Contractor shall ensure all vehicle interiors are clean, and the exterior presents a clean appearance at the start of the operational day. Vehicles shall be aired out thoroughly to provide a smoke-free environment before transporting passengers.

3.3.6 Vehicle Safety/Security Inspections.

3.3.6.1 Contractor shall perform daily vehicle safety inspections. The Contractor shall have a written procedure to conduct vehicle safety inspections prior to performing services under this contract. The Contractor’s Quality Control Plan shall contain a daily vehicle inspection checklist. This checklist shall, as a minimum, ensure compliance with all applicable Federal, State and DoDEA safety regulations. The Contractor shall maintain a file of the results of all inspections during the entire life of the contract and provided to the COR upon request.

3.3.6.2 The Contractor shall have a procedure for conducting and documenting daily vehicle security inspections prior to performing services using the School Transportation Security Checklist (Technical Exhibit 1). The Contractor shall maintain records of daily vehicle security inspections for the duration of the contract and provide them to the COR upon request.

3.3.6.2.1 The daily security inspection conducted by the Driver shall include a search for suspicious objects (e.g., improvised explosive devices) and indicators of tampering with the vehicle (e.g., anything out of the ordinary that could cause harm to student passengers or damage the vehicle). If something unusual or suspicious is found, the contracted personnel shall not touch anything but shall evacuate the area around the vehicle and shall immediately notify the Contract Manager of the situation. The Contract Manager shall determine if the Fort Liberty Police should be notified and/or if a replacement vehicle should be dispatched, then immediately notify the COR.

3.3.7 Posting and Display of Route Number Signs on Daily Commute Runs. When in use on a

DoDEA run:

3.3.7.1 Drivers shall post/display route number signs in the vehicle's windows for daily commute runs only after the pre-run security inspection of the vehicle at the inspection point has been completed.

3.3.7.2 When no Safety Attendant is assigned to a daily commute run, the driver shall post the route number sign in the vehicle's windows only after completing the driver conducted pre-run safety and security inspection(s) of the vehicle.

3.3.7.3 Security of Route Signs and School Transportation Documents. When not in use on a DoDEA run:

3.3.7.3.1 The driver shall remove the route signs and school transportation documents (e.g., route sheet, route numbers, student passengers list, safety/security inspection checklist, etc.), and store them in a secure location.

3.3.7.3.2 If the vehicle is parked in a secured parking area (e.g., Contractor’s fence-enclosed motor park, garage, secured U.S. military installation, etc.), the

Contractor shall ensure the protection of school transportation documents.

3.3.8 All Vehicles shall have functional Air Conditioning with functional climate control. The entire passenger compartment shall be maintained at a temperature of 68-77 degrees Fahrenheit (20-25 degrees Celsius) regardless of weather conditions, from the time the first passenger is picked up to the discharge of the last passenger, utilizing heating, ventilation, or air conditioning. Considerations will be given when the vehicle is waiting at the school loading zone with the motor turned off in accordance with State laws.

3.3.9 Emergency replacement buses due to maintenance or accidents must be onsite within 45 minutes of notification to the COR. The emergency replacement buses must be inspected by the COR prior to being used for student transportation services.

3.3.10 Visibility. The Driver shall always ensure adequate visibility as required by the Formal

Visibility Test (Technical Exhibit 3)

3.3.11 Buses shall be equipped with a video surveillance system (including audio). All data recorded shall be time and date stamped in video playback. The contractor shall make video recordings available to the Government upon request, to be viewed at the Contractor’s facilities. The recordings shall never be released or sent to anyone or any institution without the prior consent of the KO and shall be automatically overwritten after a maximum of 30 days unless the COR or KO requests a longer period. The contractor is responsible for maintenance and operation of the installed equipment.

Buses shall have active or passive GPS installed as part of the Video Surveillance, or as a separate component. The COR/ACOR shall have access to view real-time GPS in buses servicing this contract, if such a system is available.

3.3.12 Vehicles must have visible signage on the bus when video surveillance is used on the vehicle.

3.4 Student Passenger Management

3.4.1 The Contractor shall implement procedures using the Student Ridership List provided and approved by the COR to ensure student passengers board their assigned school bus.

3.4.2 The Contractor shall pickup and discharge student passengers only at their designated school bus stop at the times specified on the bus route schedule. The Driver and/or any other contracted employee on the bus shall verify student passengers are authorized and assigned to the school bus route.

3.4.3 During the AM run, if an unaccompanied student is not on the roster, the driver shall immediately notify the Contract Manager for instructions before proceeding with the route.

Accompanied children will not be permitted to ride the bus until they have been added to the bus roster.

3.4.4 The Contractor shall release Pre-Kindergarten, Sure Start, K-2nd grade or according to the

Installation Supervision guidelines, students, and Special Education students only to school staff officials, the parents, or designated caregivers. In the event the parent or a designated caregiver is not present at the bus stop, the Driver shall immediately notify the dispatcher or Contract Manager who shall contact the COR for instructions. The driver will remain at the stop until the Contract Manager provides further instructions.

3.5 Contractor Personnel Standards (must meet the requirements set forth in this PWS to ensure a safe and efficient manner for transporting DoDEA students).

3.5.1 Safety Aides/Safety Attendants shall be at least 18 years old unless State Law supersedes and be able to speak, read, and write in English.

3.5.2 Drivers shall be able to speak, read, and write in English.

3.5.3 The Contract Manager and Alternate shall speak, read, and write the English language when communicating with the COR, Contract Specialist, and Contracting Officer.

3.5.4 As directed by the COR, the Contractor shall participate in Force Protection/Anti- Terrorism/Crisis Management/Safety and Security requirements. Participation of these requirements shall be fulfilled during the normal duty day.

3.5.5 Contractor performance under this contract shall comply with U.S. Government requirements for contracting.

3.5.6 Safety and Security Training:

3.5.6.1 Training Memorandum: Before services begin each school year, the Contractor personnel shall prepare a memorandum that identifies the date, time, location, and names of instructor(s) and trainee(s) along with a brief statement, summary, or synopsis of the topics and content of material presented (e.g., instruction syllabus) to document each of the Contractor provided Safety and Security Training Sessions listed in Table Training Requirements. The Contractor shall provide a copy of the memorandum to the COR within five (5) business days of completion of training or before services begin, whichever date occurs first.

3.5.6.2 Safety Aides and Safety Attendant Training Requirements: Contractor personnel shall provide and complete the following minimum training requirements annually prior to the first day of each new school year.

3.5.6.3 The contractor shall document and/or provide certification of personnel completion of training initially not later than 10 days before the contract startup and any options exercised.

Table 1: Training Requirements

Requirement Narrative Module Block (Hours) Anti-Terrorism Level l 2.5 Hours Cardiopulmonary Resuscitation 8.0 Hours (Initial and Bi-Annual) Cardiopulmonary Resuscitation 4.0 Hours (Annual Refresher) First Aid and Blood Borne Pathogens

4.0 Hours

Epinephrine Auto-Injector (EpiPen)

1.0 Hours

Allergic Asthma Awareness 1.0 Hours School Safety Training (CTR and School)

1.0 hours (Bi-Annually)

3.5.6.4 Cardiopulmonary Resuscitation (CPR): The instructor shall be a certified American Heart Association (AHA) or American Red Cross (ARC) member. There are many resources available within the military communities to contact and coordinate this vital training requirement. First responders such as fire department and hospital personnel and the ARC are viable sources. Eight hours of training is required for initial certification and four hours for re-certification.

3.5.6.5 First Aid and Blood Borne Pathogens: This training is required every two years.

There are many resources available through the military communities.

3.5.6.6 Epinephrine Auto-Injector: This training is required annually to familiarize contract personnel on the protocols for Anaphylaxis and the use of an EpiPen auto-injector.

The instructor shall be a certified AHA or ARC member. There are many resources available within the military community to contact and coordinate this vital training requirement.

3.5.6.7 Allergic Asthma Awareness: This training is required annually to familiarize contract personnel on Anaphylaxis. Anaphylaxis is an allergic reaction that may be triggered by asthma, an insect bite, and/or a drug food allergy. There are many resources available within the military community to contract and coordinate this vital training requirement.

3.5.6.8 School Bus Safety and Evacuation Training: This bi-annual training is required to…