Attachment_1_DRAFT_SOO_IT_Service_Design.docx

Statement of Objectives for DTRA Agency-Wide Information Technology Support Services Base Contract for IT Service Design

HDTRA1-18-D-0045

1. Purpose: The purpose of this Statement of Objectives (SOO) is to define the scope of work to be performed by the selected contractor(s) and the expected performance outcomes to be achieved, in support of the Defense Threat Reduction Agency Information Integration and Technology Services (I2TS) Directorate and Chief Information Officer’s (CIO) mission to transform how the agency uses knowledge, technologies, and capabilities to meet the critical mission of safeguarding the United States and its allies from global weapons of mass destruction and improvised threats.

2. Introduction

2.1. Vision Statement: By 2020, Defense Threat Reduction Agency (DTRA) is the government’s premier counter weapons of mass destruction and improvised threats workforce and solutions provider. In support of this Agency vision, the DTRA CIO vision is to lead an Agency-wide information technology transformation, enabling our workforce to be the premier DoD provider of CWMD expertise and solutions.

2.2. Mission Statement: The DTRA mission is to safeguard the United States and its allies from global weapons of mass destruction and improvised threats by integrating, synchronizing and by providing expertise, technologies and capabilities. Established in 1998, DTRA provides the Department of Defense’s core intellectual, technical, and operational support expertise for countering threats posed by weapons of mass destruction (chemical, biological, radiological, and nuclear) and high-yield explosives. As a defense agency, DTRA has a mission that includes nonproliferation, counterproliferation, consequence management, countering WMD planning support, and support to a safe, secure and effective U.S. nuclear deterrent. In support of this DTRA mission, the I2TS/CIO’s mission is to project the Agency’s knowledge and capability in order to counter the threat of WMDs.

2.3. Background: The I2TS/CIO is responsible for providing Agency-wide information management services, supporting in excess of 5,000 world-wide Agency customers utilizing Unclassified, Secret, and Top Secret/Special Compartmented Information (TS/SCI) Networks. DTRA personnel supporting the Agency’s mission require access to reliable mission and business systems as well as core services (email, collaboration capabilities, file shares) to execute the Agency mission. IT engineering, design, integration, security, project management, and technical architecture services across the entire DTRA Software Development Life-Cycle (SDLC) are required to provide new IT mission, business and core service capabilities, and to modernize existing systems and capabilities. Although the support requirements are common in nature, the DTRA mission needs are vastly different. Various short and long-term efforts must be undertaken to continually modernize, integrate and secure these systems. Continuous IT support must meet the needs of the Agency and other internally (to include JIDO) and externally supported customers to include first responders, Combatant Commands (COCOMS) and other U.S. Government entities. The I2TS/CIO intent is to provide seamless and integrated communications among all supported elements, for the purposes of office automation, data collaboration and knowledge management, support of exercises, experimentation and operational support across three principle security domains: Sensitive but Unclassified (SBU), Secret and Top Secret/SCI. The DTRA mission dictates a diverse set of customers and unique mission requirements. As the organization evolves, the demands on information technology (IT) and associated cybersecurity controls increase accordingly.

The I2TS/CIO supports DTRA’s mission by serving as a mission partner, transforming how the agency uses knowledge, technologies, and capabilities to achieve the following strategic goals as defined in the DTRA J6, CIO Information Operations Strategic Plan:

2.3.1. Evolve IT in support of WMD mission performance

2.3.2. Enhance knowledge sharing and communications across the CWMD workforce

2.3.3. Enable and maintain robust and effective communications and computing capabilities, and,

2.3.4. Establish governance to effectively track and utilize information resources.

2.4. Scope Statement: The scope of this SOO is to provide the full range of IT Service Design as defined in common IT industry descriptions of the IT Service Model and necessary to meet the I2TS/CIO’s strategic goals consistent with DoD policies and industry best practices. As such the service providers shall provide IT Service Design, as it relates to paragraph 4.1 below and as required to satisfy the requirements of individual Task Orders (TOs) issued against the base contract.

3. Applicable Documents

3.1. DoD Directive 5200.01; Information Security Program,

3.2. DTRA Directive 5200.1R; DTRA Information Security Program,

3.3. DoD Instruction 8510.01; Risk Management Framework (RMF) for DoD Information Technology (IT)

3.4. DoD Instruction 8500.2; Information Assurance Implementation Document

3.5. DoD 8570.01M; Information Assurance Workforce Improvement Program; Change 4, 10 Nov 2015

3.6. DTRA Strategic Plan, 2016 - 2020

3.7. DTRA J6, CIO Information Operations Strategic Plan 2017 – 2020

3.8. DTRA Knowledge Management Strategy, March 2016

3.9. DTRA Cloud Strategy

3.10. JIDO J6 Whitepaper, 17 April 2018

4. Objectives

4.1. DTRA Mission IT Support Services Objectives: DTRA mission success relies on efficient and fully integrated IT services and capabilities. The contractor shall provide the full range of IT support services necessary to create and deliver IT systems, services and capabilities necessary to ensure the DTRA mission partners have ready access to the IT solutions needed to meet DTRA mission priorities across the full range of DTRA mission and technology domains. As used in this SOO, DTRA mission and technology domains include not only IT design and solutioning, but also knowledge, experience and capacity in the areas of CBRNE/Improvised Threat Technologies, Data Fusion and Analytics, Situational Awareness, and Modeling and Simulation. The overarching outcome of this objective aligns with the Strategy Outcome defined in the Information Operations Strategic Plan to “transform how the Agency utilizes information to accomplish the CWMD mission”, and Goal 1, “evolve information technology in support of CWMD mission performance”. Supporting goals 1.1 and 1.2 further emphasize the need to “understand the unique needs of the counter-WMD mission space”, and “advance information sharing, synthesis and collaboration technologies to keep pace with the needs of the CWMD mission.” The DTRA IT Service Design Objective is to satisfy the requirements of individual TOs issued against the base contract in support of the DTRA mission and the strategic goals stated above. Specific requirements will be appropriately reviewed and approved via the DTRA IT governance process prior to issuing a Service Design task order.

In support of this overarching DTRA IT Service Design Objective, and in support of DTRA J6, CIO Information Operations Strategic Plan Goals 1 through 4, the Contractors shall appropriately plan for and execute support and service solutions to satisfy the following Specific Objectives;

4.1.1. IT Service Design Objective 1: Overall IT Service Design: In support of Goal 1 (evolve information technology in support of CWMD Mission performance), and consistent with the IT industry common descriptions of IT Service Design, the contractor shall provide the full range of expertise and experience required to encompass all elements relevant to technology service delivery in design and development of systems, software, security or cloud solutions to approved IT service requests. The service design process shall include rigorous systems testing to include appropriate test planning, execution, and documentation of test results. In addition to and in direct support of the various solution design, development, test, and implementation planning, the contractor shall also provide appropriate IT project management to assist with the planning and performance monitoring of the solution creation process. Specific requirements for this objective may originate from within any DTRA directorate, or DTRA mission partner. The measure of success in this Objective will be based on adherence to projected solution delivery timelines, and the quality of the delivered solution as measured by defects identified during transition, deployment and post-deployment. Performance metrics for Objective 4.1.1 will be included within the individual task orders.

4.1.2. IT Service Design Objective 2: Solution Engineering and Systems Test Support: In support of Goal 1 (evolve information technology in support of CWMD Mission performance), and consistent with the IT industry best practices, the contractors shall provide the full range of expertise and experience required to continually monitor the IT market space and analyze the evolving DTRA mission requirements to identify and recommend IT solutions to challenges associated with day-to-day service delivery and mission performance. In support of the service design process, the contractor shall support, as necessary, comprehensive systems level testing and independent verification and validation (IV&V). The measure of success in this Objective will be based on thoroughness of analysis supporting IT recommendations and the completeness of test planning and support. Performance metrics for Objective 4.1.2 will be included within the individual task orders.

4.1.3. IT Service Design Objective 3: Knowledge Management Solutions and Support: In support of Goal 1 (evolve information technology in support of CWMD Mission performance), Goal 2 (enhance knowledge sharing and communications across the CWMD community), and consistent with the IT industry common descriptions of IT Service Design, the contractor shall provide the full range of expertise and experience required to encompass all elements relevant to technology service delivery in design, development, and support of Knowledge Management systems solutions and the execution of the DTRA Knowledge Management Strategy. The contractor shall support the DTRA Knowledge Management goal of deriving greater value from existing data sources to support decision-making and mission accomplishment through enhanced collaboration tools, artificial intelligence, machine learning, data discovery, analytics, visualization, and sharing. The measure of success in this Objective will be based on measurable improvements in data driven decision-making capabilities delivered to DTRA users. Performance metrics for Objective 4.1.3 will be included within the individual task orders.

4.1.4. IT Service Design Objective 4: Incidental Hardware/Software Procurement: In support of Goal 3 (Enable and maintain robust and efficient communications and computing capabilities), the contractor shall identify hardware / software requirement and, with the government contracting officer’s approval, implement the procurement actions consistent with the following constraints:

- Procure hardware and software and/or systems required to accomplish the tasks specifically defined in the contract to support the IT Service Design requirement (e.g., proof of concepts, test supporting hardware/software, or rapid prototype hardware/software requirements)

4.2. Mission IT Support Services Specific Objective #5; IDIQ Contract Management: The Contractors shall carefully plan for and then properly integrate the resources (contract authority, budget, and personnel) necessary to fulfill the performance objectives identified in this SOO. The personnel supporting this effort must have appropriate security clearances, education, experience and skills commensurate with the work scope and operations tempo. The Contractors shall properly integrate the work among all task orders issued pursuant to this SOO to minimize duplications of effort and ensure quality performance and timely deliveries. Additionally, the contractor shall support regular (at least quarterly; monthly if called by PM) program and progress reviews as called by the government COR/PM. The measure of success in this Objective will be based on timeliness of deliveries IAW baseline schedule or specific contract milestones; and consistency, availability, and qualifications of the personnel engaged to provide required support and services. Performance metrics for Objective 4.2 are included in the SOO QASP at attachment x.

5. Constraints: The flexibility available to the Contractors to plan and implement innovative approaches and solutions are constrained by the following: DoD Security requirements specific to the DoD and DTRA mission, the current DTRA IT infrastructure, and migration to the cloud. Regarding the current IT infrastructure, while this infrastructure is dynamic and will continue to evolve, changes to the infrastructure must be carefully planned, analyzed and approved by the DTRA staff. The migration to the cloud during the period of performance of this effort will influence the way new capabilities and services are developed and integrated in the DTRA IT infrastructure as well has how the day-to-day IT infrastructure will be maintained and operated. Within the parameters of these constraints the contractor is encouraged to be innovative to find efficiencies and improvements in the IT service transitions, integration, operations, and cybersecurity.

Contractors supporting this effort must comply with DoD 8570.01M as it relates to the mission and access required to perform the work within the DTRA IT environment.

6. Place/Period of Performance

6.1. The majority of the tasks supporting this SOO will be performed at the Defense Threat Reduction Center, 8725 John J. Kingman Road, Fort Belvoir, VA 22060-6201, however; DTRA maintains a global mission, and contractor personnel may be required to work at locations other than Fort Belvoir. For situational reasons, Contractor personnel may work at an alternate location/worksite using Government Furnished Equipment (GFE). Details regarding place of performance will be further defined at the individual task order level. With the implementation of the cloud infrastructure, there will be opportunities for a more dispersed workforce.

6.2. Travel: Travel may be required based on Agency requirements to any DTRA facility/mission requirement world-wide. The Contractor shall provide a detailed estimate of any desired travel in advance to the COR in writing via e-mail. All travel costs shall not exceed the maximum per diem rates in effect at the time of travel as set forth in the Joint Travel Regulations. All travel shall be approved by the COR in writing via e-mail prior to the contractor incurring any travel expenses and prior to any departure.

6.3. Period of Performance: The period of performance for this SOO includes one 5-year base ordering period with an option for a second 5-year ordering period. The individual task orders will have specific periods of performance unique to the order.

7. Deliverables DD Form 1423, Contract Data Requirements Lists (CDRL): Deliverables will be defined in the individual task orders. The Contractor shall prepare deliverables per the instructions in the appropriate DD Form 1423. Each deliverable shall include on the cover or first page: Contractor Name, Contract Number, and Order Number (Find it on the face of the award document), and Deliverable Number (when report is prepared several times, i.e., as Monthly or Quarterly reports).

8. Government Furnished Property, Equipment, or Materials (GFP, GFE, GFM): The Government may provide (identified on each Task Order) office space, desks, computers, use of telephone, copier, fax, paper, and other administrative materials on-site for personnel assigned to the contracts/task orders. The Government will issue the items as GFP and will be required to report on a monthly basis as the Master Government Property List (MGPL). The Government may also provide GFE or GFM to the Contractors for use offsite. The Contractors shall comply with the contract clauses for management and accountability of Government Property in their possession.

9. Security: (Reference DD Form 254, DoD Contract Security Classification Specifications) The Contractor employees working on this program must be U. S. citizens, and they will require a minimum of a DoD SECRET clearance in order to provide the required support. Selected individuals may require TOP SECRET or higher clearances (SCI Access). Rationale: All employees performing services on this contract have the potential to access classified systems up to TS/SCI (JWICS) as a normal requirement in the performance of their duties.

The Contractor shall comply with the Security Agreement (DD Form 441) including the National Industrial Security Program Operating Manual (NISPOM) and any revision, notice of which has been furnished to the Contractor. The Contractor's employees performing work under this contract shall be U.S. citizens and be granted appropriate security clearances based on the need for access to specific classified information. That is SECRET clearance based on favorably adjudicated National Agency Check with Law and Credit Check (NACLC) or a TOP SECRET clearance based on Single Scope Background Investigations favorably adjudicated by the Defense Security Service, Defense Industrial Security Clearance Office.

All Contractors in privileged user positions must have a completed single scope background investigation (SSB I) in accordance with DODI 8500.2 prior to filling the position. Privileged users are defined as, but not limited to, persons in the following roles or positions: Information Assurance Managers/Officers, supervisors of IT positions, systems administrators, and maintainers of IA-enabled products.

10. Section 508: The services provided in support of these requirements will conform to requirements established by Section 508 of the Rehabilitation Act of 1973, where applicable.

DTRA Agency-wide IT Service Design SOO (DRAFT 2018 06 27)