Attachment_4_SDS_Surveillance_Plan.pdf

SERVICES DELIVERY SUMMARY/PERFORMANCE SURVEILLANCE CHECKLIST

Contractor Contract Number: HDTRA1-14-R-0018

Surveillance Date: Performed by:

PWS Para Performance

Standard

Acceptable Quality Level

(AQL)

Rating Frequency / method

Results/Comments

Perform routine office management, clerical and administrative functions such as drafting correspondence, scheduling appointments, schedule coordination, maintaining files, and/ or providing information to callers/visitors.

Acceptable: No more than one file misplaced monthly. No more than 3 pieces of correspondence returned for errors each month. No errors in scheduling appointments.

Unacceptable: More than one file misplaced. More than 3 pieces of correspondence returned for errors each month.

One or more appointment errors.

Spot checks throughout the month and monthly complaints reviewed.

Assist leadership / staff with accurate, correct, and timely development of clearances, visit requests, travel schedules and reservations.

Acceptable: No more than one (1) DTS submittal reviewed beyond one (1) business day

Unacceptable: two (2) or more DTS submittals reviewed beyond one (1) business day.

Spot checks throughout the month and monthly complaints reviewed.

The contractor shall provide deliverables in accordance with the attached DD Form

1423, Contract Data

Requirement Lists

(CDRLs)

Acceptable: All CDRLs submitted by required date

Unacceptable: one (1)

CDRL submitted beyond required date(s)

Submission of

CDRLs

June 11, 2014