Attachment_1._DeCA_IPM_Program_PWS_Synopsis.pdf

Defense Commissary Agency Performance Work Statement

INTEGRATED PEST MANAGEMENT PROGRAM

All DoD Installations, including all contractors and tenants, must follow the requirements of DoD Instruction 4150.07 (DoD Pest Management Program, 29 May 2008;

http://www.afpmb.org/sites/default/files/pubs/directives_mous/DOI4150.07.pdf). This is the primary instruction derived to comply with Federal regulations and statutes, including the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA).

Description of Program: This specification is part of a comprehensive Integrated Pest Management (IPM) program. IPM is a comprehensive strategy that includes:

a. Structural and procedural modifications to reduce the exploitation of resources (food, water, and harborage) and access to facilities by pests.

b. Use of pesticides, formulations, and application methods that are low toxicity, pest specific, and effective while posing the minimal hazard to humans and the environment.

c. Use of non-chemical techniques including cultural, mechanical, regulatory, and biological control methods.

d. Coordination/communication among all facilities management programs which have a bearing on pest management.

e. Education of all facilities personnel on pest prevention.

1. CONTRACTOR SERVICE REQUIREMENTS

a. The Contractor shall furnish all labor, supervision, tools, materials, equipment, and transportation necessary to provide integrated pest management services and program management support. Work includes the performance of nuisance, stored products, and other pest management services. The Contractor shall also identify facility conditions that are conducive to pests and provide detailed, site-specific recommendations for structural and procedural modifications to aid in pest prevention.

The Contractor shall provide copies of pesticide applicator certifications, a copy of their business license and liability insurance, copies of any permits required, and planned pesticide use sheets, including pesticide labels and safety data sheets (SDS). The Contractor shall provide a list of all pesticides that they intend to use on the installation. All Contractor personnel who apply pesticides shall be certified by the local state where the services are performed in the categories required to perform the work specified in this contract. At any time, DeCA may request the Contractor to submit any, or all, State licenses/certifications. All work performed shall be in accordance with Federal, state, and local laws, and installation regulations. The Contractor shall obtain all necessary permits required to perform the work specified in this performance work contract.

2. INITIAL ASSESSMENT/INTEGRATED PEST MANAGEMENT PLAN

a. During the initial service visit for each location the Contractor shall complete a thorough inspection of the Commissary and surrounding area. The purpose of the initial inspection is for the Contractor to evaluate the integrated pest management needs of the commissary and submit an appropriate IPM plan to the Contracting Officer (KO). Further, the Contractor shall determine the required materials necessary for initial set-up of materials necessary to fulfill regularly schedule services listed in paragraph 3 below.

b. Upon receipt of the IPM plan, DeCA will render a decision regarding its acceptability prior to commence of regularly scheduled service. Once approved, the plan will be provided to the store director within 5 working days. A copy of the accepted plan will be kept in the facility and with the Contractor to be referenced as needed.

c. The IPM plan shall include, at a minimum, the following:

1) Integrated pest management methods for the control of each pest or pest group that include both chemical and non-chemical control methods as well as preventive measures. This includes survey/inspection/monitoring methods for pests, their harborages and entry points into buildings. Additionally, the Plan will identify a threshold level for each pest that, when surveys indicate the level has been exceeded, control will be initiated.

2) The plan shall identify any and all facility repair issues found that could be potential points of pest entry. Further, the plan will detail costs of all small scale remediation efforts that can be performed by the Contractor, which includes, but is not limited to:

repair of door sweeps, dock bristle strips, caulk cracks/crevices, and patching of small holes 2 inches or less.

3) A list of the trade names and EPA registration numbers of all pesticides planned for use in the facility and are being submitted for approval and added to the installation pesticide authorized use list.

4) A list of brand names of all pest control devices and equipment used in the building.

5) A list of the names and state pesticide applicator certification/license numbers of all personnel who will be performing pest management in the facility.

6) A proposed service schedule, covering the entire term of the contract. The Contractor shall provide complete service schedules that include frequency of Contractor visits, specific day(s) of the week of Contractor visits, and approximate duration of each visit.

The Contractor shall strictly adhere to the approved schedules..

d. The store director or their representative will coordinate building access.

e. The store director will inform the Contractor of any restrictions or areas requiring special scheduling.

3. REGULARLY SCHEDULED SERVICES

a. Pest Management. At a minimum, the contractor shall provide twice per month pest management services at all Commissaries awarded. This level of service may vary per store depending on the level of service necessary to maintain positive pest management. The Contractor shall make recommendations of frequency of visits and level of service necessary as conditions justify. The Contracting Officer must approve any changes of frequency or service level prior to the Contractor performing any additional services. At a minimum, for performance of regularly scheduled visits, the Contractor shall perform pest control services in conformance with the Integrated Pest Management Plan (IPMP) to prevent and control the following pests:

1) Indoor populations of rodents and arthropods.

2) Outdoor populations of potentially indoor-infesting species that are within the property boundaries of the specified buildings.

3) Nests of stinging insects within the property boundaries of the specified buildings.

4) Seasonal arthropods (i.e. stinging/venomous insects and arachnids).

b. Flying Insect Services. Services for flying insects shall be provided monthly. The Contractor shall provide all necessary fly light trapping devices and install devices for indoor flying insect control.

c. Drain Bio Remediation. Services for drain bio remediation shall be provided monthly. The Contractor shall apply Bioremediation materials to floor drains and fountain/services drains. In order to eliminate breeding sites natural materials shall be used to consume fats, oils, and grease, which will permanently convert them into harmless water and carbon dioxide. The monthly service shall include servicing all drains throughout the entire store. This includes but is not limited to, the following locations throughout the store:

1) Deli

2) Mechanical room

3) Men and Women’s restrooms located in the front and back of the store

4) Produce Freezer

5) Back Janitor’s Closet Warehouse

6) Meat Cooler

d. The Contractor shall not be liable for equipment damaged or destroyed due to negligence of store personnel. The Contractor shall report all damaged or destroyed equipment to the Contracting Officer.

4. UNSCHEDULED SERVICES. The Contractor shall provide miscellaneous unscheduled pest control services as specified below, only after approved by the Contracting Officer:

a. Emergency Calls. Generally, emergency calls will consist of obtaining control of pests, which could affect the health or well-being of personnel. The Contractor shall respond immediately and must be on site to provide an initial inspection and treatment within three (3) hours after receipt of the emergency call request.

b. Routine Calls. Non-emergency service calls will be considered as routine. The Contractor shall complete the initial inspection and treatment for each routine service call within three (3) working days after receipt.

c. The Contractor shall perform corrective action requests within 24 hours (except Sundays and holidays) after receipt of notice from the store director that inspection has revealed the pest exceeds threshold limits. Make callbacks at no additional cost to the Government; there is no limit to the number of callbacks.

d. The Contractor shall provide unscheduled pest control services on a service call basis.

While most service calls shall be performed as fixed-price, it is understood that some emergency circumstances may arise that that do not fit within a fixed price basis. That determination will be made by the Contracting Officer based on input of all stakeholders, to include the Contractor. IPM practices shall be utilized to treat the area(s) specified in the work authorization if pest activity is found, perform follow-up inspections, and, if needed, re-treatment at no additional cost to the Government until the acceptable level of control is achieved.

e. Nuisance Birds And Bats

1) The Contractor shall be responsible for managing nuisance birds and bats that may contaminate food and food handling areas, cause injury to employees and shoppers, and pose a disease threat to personnel. This may include: exclusion (i.e. netting, anti-roosting devices, etc.); bird removal from the interior of the facility; nest removal; and trapping. Appropriate measures shall be taken by the Contractor to prevent ectoparasite (i.e. mites) infestations in and around the buildings after the removal of the birds or their nests. Except for pigeons, starlings and house sparrows, the Contractor may not conduct management operations that pose harm to birds, their nests, or their habitat without first consulting the Installation IPMC to determine if a permit is needed. Dead and dying birds resulting from the control program shall be disposed of off the installation by the Contractor. The Contractor must possess the knowledge to properly manage birds and know the legal status of birds.

2) Any native bird recovered unharmed from inside a structure as a result of nuisance wildlife control operations shall be released outdoors in the general vicinity of the structure. Any injured native bird recovered as a result of nuisance wildlife control operations will be turned over to a licensed wildlife rehabilitator of the Contractor’s choosing.

3) The Contractor shall possess the appropriate permits issued by the State. The

Contractor shall be aware of and conduct training for all employees in the requirements for the handling, transportation, and (if required) euthanasia of removed nuisance birds.

4) Control shall be established within 30 calendar days after the contract start date, and maintained for the duration of the contract. Control is defined as no more than five

(5) pigeons and no more than eight (8) birds total (all nuisance species combined) sighted on a building or structure at one time, and no birds sighted within the commissary.

f. Other Vertebrate Control

1) The Contractor shall provide services for the removal from the interior of the

Commissary of wild and feral animals, including squirrels, skunks, opossums, raccoons, snakes, cats, bats, and dogs. The Contractor will remove these animals from the exterior commissary property if they may contaminate food and food handling areas, cause injury to employees and shoppers, and pose a disease threat to personnel.

The Contractor shall use only cage-type live traps or other techniques that do not harm the captured animal. Leg-hold steel traps shall not be used. Trapping shall be performed out of sight from the public to avoid potential public relations problems.

2) Take all captured feral house-pets and exotic wildlife to the installation animal control facility, unless otherwise directed by the Installation Veterinarian, Military Police, or the Installation IPMC.

a) Immediately release all captured native wildlife outside the commissary property or euthanize. Do not relocate wildlife elsewhere on the installation or outside the installation without first consulting with the installation IPMC who will seek approval from the installation wildlife biologist. Euthanize animals humanely in accordance with the guidelines of the American Veterinary Medical Association.

b) In order to perform nuisance wildlife control services, Contractor personnel shall possess the appropriate trapping or control permit as required by the State. The Contractor shall be aware of and conduct training for all employees in the requirements for the handling, transportation, and (if required) euthanasia of removed nuisance animals.

g. Other Pests. Other pests include termites and other wood-destroying organisms, mosquitoes/biting flies, and ornamental plant and turf pests (primarily arthropods).

h. Odor Control. The Contractor shall eliminate or effectively counteract or mask undesirable odors associated with live animals.

5. SMALL SCALE REMEDIATION SERVICES

a. As stated in paragraph 2.c.2), small scale remediation efforts that can be performed by the

Contractor, which includes, but is not limited to: repair of door sweeps, dock bristle strips, caulk cracks/crevices, and patching of small holes 2 inches or less.

b. The Contractor shall obtain prior approval from the KO before performing and small scale remediation services. These services will be subject to the availability of funding.

6. STRUCTURAL MODIFICATIONS AND RECOMMENDATIONS BEYOND SMALL

SCALE REMEDIATION SERVICES

a. The Contractor shall be responsible for advising the appointed Commissary’s Pest Management Coordinator (PMC) and Consumer Food Safety Officer (CFSO)about any structural, sanitary, or procedural changes that would reduce pest food, water, harborage, or access.

b. The Contractor shall be responsible for adequately suppressing all pests included in the requirement. It is acknowledged that DeCA cooperation with the Contractor on recommended changes is essential to ensure a successful pest management program.

c. The Contractor will not be held responsible for carrying out structural, sanitary or procedural changes as part of the pest management effort beyond what is identified, and approved, in paragraph 5 above.

7. PROGRAM MANAGEMENT SUPPORT

a. The Contractor shall provide a central point of contact concerning contract work performance. This point of contact shall be available during the Government’s regular working hours for discussion. A single toll-free telephone customer support number shall be provided 24 hours a day 7 days a week. Advance written notification is required prior to any change in the central point of contact.

b. The Contractor shall provide an electronic means of preparing, submitting, and maintaining service records. The electronic means shall be useful in assisting DeCA with program management at the following levels: headquarters, area, zone, region, and store. This should include a method of recording and reporting all services performed, issues identified, and recommendations for all contracted commissaries.

All recorded actions shall be maintained by the Contractor and shall be made available to DeCA for the duration of the contract. The Contractor shall ensure that each contracted Commissary has the ability to produce any reports pertaining to that store on demand.

c. The Contractor shall record and report ALL pest management operations, both chemical and nonchemical, including surveillance, within 24 hours of conducting those operations in accordance with paragraph 7.b.above.

d. Quality Control Program. The Contractor shall establish a complete quality control program to ensure the requirements of the contract are provided as specified. The program shall include at least the following items:

1) Inspection System – The Contractor’s quality control inspection system shall cover all the services stated in this contract. The purpose of the system is to detect and correct deficiencies in the quality of services before the level of performance becomes unacceptable and/or the store director identifies the deficiencies.

2) Checklist – A quality control checklist shall be used in evaluating contract performance during regularly scheduled and unscheduled inspections. The checklist shall include every building or site serviced by the Contractor as well as every task required to be performed.

3) File – A quality control file shall contain a record of all inspections conducted by the

Contractor and any corrective action taken. The file shall be maintained throughout the term of the contract in accordance with 7.b. above.

e. Monthly Invoicing. Payment for services provided will be paid at the Commissary level through the use of a Government Purchase Card (credit card). The Government shall provide a list of how the invoices shall be submitted. The Contractor shall submit an invoice of any services performed, to include unscheduled services, if performed, at least on a monthly basis.

f. Invoice Rollup Reporting Requirements. No later than the 15th of each following month, the Contractor shall provide an invoice rollup to the Contracting Officer that reflects the total amount invoiced as a whole for the prior month. This rollup should breakdown the invoiced amount of each Commissary by the service provided: Initial Setup, Scheduled Services, Unscheduled Services, or Small Scale Remediation.

8. USE OF PESTICIDES

a. Apply all pesticides in a manner consistent with the manufacturer’s product label. When pesticide use is necessary, the Contractor shall employ the least hazardous material, most precise application technique, and minimum quantity of pesticide necessary to achieve control. The Contractor shall provide all EPA-registered and labeled pesticides necessary to perform the services of this contract. Transportation of all pesticides for Contractor use to the specific work site or facility shall be in securely closed containers. Containers shall be in good condition without leaks or corrosion, with tight fitting seals or covers and with labels that are intact and legible. The Contractor shall use all pesticides IAW the product label directions. Service containers shall be properly labeled so that the contents can be identified. The contractor shall not store pesticides on Government property.

b. Technical Specification Changes. As new materials and methods become available, it may become necessary to alter the technical specifications of this contract to accommodate such changes, such as those which would reduce reliance on pesticides, or use safer materials. The Contractor shall recommend specification changes to the store director when:

1) Newer, safer, and more effective methods become available;

2) More selective pesticides become available; and

3) Less toxic and less persistent pesticides become available.

c. Proposed changes to the initial pesticide list must receive approval from the Installation

IPMC prior to usage of any new product. To obtain approval for an additional product, the Contractor shall submit the EPA-approved label, safety data sheet (SDS), target pest, and application site to the CFSO.

d. As a general rule, the Contractor shall apply all insecticides as baits or “crack and crevice” treatments, as needed. “Crack and crevice” is defined as treatments in which the formulated insecticide is not visible to a bystander during or after the application process.

Application of insecticides to exposed surfaces or space sprays (fogging) shall be restricted to exceptional circumstances where no alternative measures are practical. The Contractor shall obtain prior approval from the store director and the Installation IPMC before any application of this nature. The Contractor, if permission is granted, must ensure all necessary precautions are taken to ensure tenant personnel and employee safety, and that all steps are taken to ensure containment of the pesticide to the specified site.

e. Only apply pesticides “as needed.” Do not apply pesticides unless pests have been detected and identified in that specific area. The store director will evaluate all requests for preventive pesticide treatments where survey indicates a potential arthropod or rodent infestation on a case-by-case basis. Written approval is required.

9. INSECT CONTROL

a. Cockroaches: Perform cockroach monitoring for infestations by visual inspections and/or the use of sticky traps. Control is defined as no more than two cockroach adults or nymphs, or one egg case in a room. The Contractor shall include conditions conducive to cockroach infestation in the each service report. If more than two adults/nymphs or one egg case are found in any room, a call back request will be issued by the store PMC or

CFSO.

b. Ants: Establish control within 30calendar days after the start date of the contract. Control is defined as keeping all facility areas free of any infestation for the duration of the contract. If an infestation is located by the Contractor during a scheduled inspection/treatment, and a follow-up inspection/treatment is required to ensure that control has been obtained, schedule the follow-up service and provide the schedule to the store director. The Contractor include conditions conducive to ant infestation in the each service report.

c. Other Arthropod Pests (silverfish, spiders, and crickets): Control shall be achieved within two services. Control is defined as less than two sightings of the target pest during a 30 calendar day period. The Contractor shall include conditions conducive to other arthropod pest infestation in the each service report.

10. RODENT CONTROL

a. As a general rule, accomplish rodent control inside buildings with traps such as glue boards, snap traps, and multi-catch traps (i.e. Tin Cat). Conceal traps out of general view and in protected areas so as not to be affected by routine cleaning and other operations.

Service traps on a schedule approved by the store director. The Contractor is responsible for disposing of all trapped rodents and all rodent carcasses in an appropriate manner.

b. Do not use rodenticides in sales areas where open food may be present. You may use rodenticides indoors only in the warehouse area. In exceptional circumstances, when rodenticides are deemed essential for adequate rodent control, Contractor shall obtain approval of the CFSO prior to making any rodenticide treatment. All above ground rodenticide applications shall be in EPA-approved, tamper resistant bait boxes. Make outdoor rodenticide applications directly to rodent burrows wherever feasible otherwise make applications in bait boxes.

c. Maintain bait boxes in accordance with EPA regulations to ensure the safety of non-target organisms. Place all bait boxes out of general view. Bait stations shall remain free of insect infestation and shall not be placed in food service or food preparation areas. Lock or fasten shut bait station lids. Securely attach or anchor bait boxes outdoors to the ground, wall, or other immovable surface. Secure bait in the feeding chamber of the box. Label and date bait boxes on the outside with the Contractor’s business name and address, and the time of installation and each servicing. Service bait boxes on a schedule approved by the store director.

d. Establish rodent control within 10 calendar days indoor and 30 calendar days outdoor after the start date established for each location. Control is defined as keeping areas free of infestation for the duration of the contract. Signs of rodent infestation, such as active burrows, fecal material, urine stains, commodity damage, etc., shall be evidence of lack of control. When noxious odors indicate the presence of a dead rodent resulting from Contractor operations, Contractor shall locate and remove carcass. If the carcass is located in an inaccessible area, the Contractor shall apply an effective deodorizer. Appropriate measures shall be taken by the Contractor to prevent ectoparasite (i.e. mites) infestations in and around the buildings after control of the rodents. The Contractor shall include conditions conducive to rodent infestation in the each service report.

11. STORED PRODUCTS PEST CONTROL

a. The Contractor shall monitor for stored products pests by visual inspection and/or pheromone or food attractant traps to detect pests at suitable locations.. The Contractor shall identify the source of the infestation and report it to the PMC and CFSO so that the source can be removed.

b. Only apply pesticides, if needed, to building surfaces and not to exposed food materials, packaging, or food handling equipment. Control is defined as no visible pests, including adults, immature stages and eggs, 24 hours after treatment.

12. MANNER AND TIME TO CONDUCT SERVICE

a. Time Frame of Service Visits:

1) The Contractor shall implement all necessary work control procedures to ensure fully adequate and timely completion of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements with regard to the established time limits and quality standards. Provide schedule to PMC.

2) Except as otherwise specified, perform all routine pest control during regular working hours of the commissary. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference is unavoidable, the Contractor shall make every effort to minimize the impact. Checking traps, when possible, should occur before Commissary opening or after its closing. If the Contractor desires to work on Sunday, holidays, or outside regular working hours, he/she must obtain the written approval of the store director. This request must occur at least (1) one day in advance.

3) A Government representative may accompany the service representative during the service visit in part, or in whole.

b. Check In/Check Out Requirements. The service representative shall check in prior to the commencement of work and check out at the completion of work, at a site designated by the store director. Contractor personnel must be recognizable while on Government property by means of uniform or identification badge or patch. At the time of check in/check out, the service representative shall indicate:

1) The services planned during the day;

2) The location of the planned services;

3) Planned services, which were not completed during the day; and

4) Schedule of proposed follow-up treatments identified during the day.

13. INSTALLATION ACCESS – SECURITY (Reference FAR 52.204-4500)

a. The Contractor shall be responsible for obtaining installation access as required for all Contractor employees authorized to work at the site, and shall ensure that sufficient personnel have proper access to ensure compliance of contract delivery and service schedule. It is not the responsibility of the commissary employees to escort the contract personnel performing the services onto the base.

b. The contractor shall be responsible for ensuring full compliance with all installation access procedures. Installation access includes, but is not limited to, obtaining applicable installation passes and inspections for vehicles and personnel. Contractor employees may also be subject to background security checks/clearances in order to obtain credentials for passes. Some installations are using programs, such as RAPIDGate, which may result in a cost to the contractor. Any costs associated with such programs or with obtaining passes, will not be reimbursed separately and should be included in the contractor's proposed pricing for the product or services being acquired.

14. SAFETY AND HEALTH

a. The Contractor shall observe all safety precautions throughout the performance of the contract. All work shall be in strict accordance with all applicable Federal, State, and local safety and health requirements. Where there is a conflict between applicable regulations, the most stringent will apply. The Contractor shall assume full responsibility and liability for compliance with all applicable regulations pertaining to the health and safety of personnel during the execution of work.

b. The Contractor shall only use those pesticide products approved by the Major Command

Pest Management Consultant for use on the Installation. The current list of approved pesticides (Pesticide Authorized Use List) is available from the installation Integrated Pest Management Coordinator (IPMC). Requests to add a pesticide to the Pesticide Authorized Use List shall be made to the IPMC via the COR.

c. Procure, maintain, handle and apply all pesticides in strict accordance with the manufacturer's label as registered with the EPA. Each product shall be registered for use in the site that it is applied (e.g., warehouses, food handling establishments, etc.).

d. The Contractor shall maintain a file of EPA-approved labels for all pesticides used in the facility shall be readily available during the performance of the Contractor’s applicators duties. Whenever the Contractor acquires a new pesticide product, all Contractor personnel shall review the product label and ensure that they understand all the requirements for the use of that product.

e. Maintain and have readily available Material Safety Data Sheets (MSDS) for each pesticide product possessed by the Contractor’s application personnel. Whenever the Contractor acquires a new pesticide product, all Contractor personnel shall review the product MSDS and ensure that they understand all safety requirements for the use of that product.

f. The Contractor shall dispose of chemicals and containers IAW the manufacturers’ labels. No pesticide waste or containers shall be disposed of at the facility or on the Installation.

g. The Contractor shall use caution when applying chemicals in hazardous or sensitive areas, such as near electrical fixtures, open flames, stoves, heaters, food bins, refrigerators, open bodies of water, people, and non-target organisms, or during adverse weather conditions. No space treatments (fogging or ultra-low volume) shall be made in occupied spaces. The Contractor shall ensure that the area is properly prepared before treatment.

h. Do not use ultrasonic, electromagnetic, or electronic pest control devices for repelling or controlling pests. DoD Policy prohibits the use of automated or time-controlled pesticide application devices.

i. Contractor-owned vehicles used in the performance of services on the Installation shall be appropriately marked to identify the Contractor. The Contractor will comply with all requirements of the applicable installation of the commissary being serviced. Motor vehicles entering any installation shall have a valid State license and proof of vehicle insurance. State license and registration shall be current during the time the vehicle is in use on this Installation. Contractor personnel operating motor vehicles on the Installation shall have a valid state operator's license for the category of vehicle operated. Contractor personnel or any representative of the Contractor entering the applicable installation of the commissary being serviced shall abide by all security regulations and shall be subject to security checks and property search and seizure.

j. Label vehicles used to transport pesticides as containing pesticides. Equip such vehicles with a fire extinguisher, spill and decontamination kit, and emergency wash water. The fire extinguisher shall be a “B” or a “C” dry chemical type with a 10-pound capacity.

Extinguisher shall be mounted and easily accessible. Decontamination spill kit shall conform to Armed Forces Pest Management Board (AFPMB) Technical Guide (TG) No. 15 (http://www.afpmb.org/sites/default/files/pubs/techguides/tg15.pdf ) and shall be sufficient to contain and clean up a spill from the largest container on the vehicle. At a minimum, appropriate safety equipment shall include protective clothing and cap, rubber gloves, rubber boots, OSHA-approved respirator, rubber apron, and goggles. The Contractor shall maintain copies of the current approved label and MSDS in each Contractor-operated vehicle containing pesticides. Pesticide products will be transported in a lockable exterior compartment of the vehicle. Do not leave unattended pest control vehicles, including pesticide storage compartments, at any time, unless properly locked and secured. Accomplish transportation of all pesticides in accordance with 49 CFR

172. Maintain all vehicles used to transport pesticides free of pesticide spillage or residue. Do not clean or wash contractor pest control vehicles at the facility or on the Installation.

k. Contain and clean all pesticide spills IAW the applicable installation (where service is being performed) Spill Contingency Plan and AFPMB Technical Guide (TG) No.15.

The Contractor shall immediately contain any pesticide spills in accordance with the Spill Plan, and report to the appropriate offices as required by the Spill Plan. Transport waste material from minor spills off the Installation by the Contractor for disposal.

Disposal of waste material from a pesticide spill that is not suitable for transport off of the Installation shall be consistent with the AFPMB TG No. 21, ‘Pesticide Disposal Guide for Pest Control Shops’ (http://www.afpmb.org/sites/default/files/pubs/techguides/tg21.pdf) , at the Contractor’s expense.

l. All Contractor personnel working in or around the facility shall wear distinctive uniform clothing. The Contractor shall determine the need for and provide any personal protective items required for the safe performance of work. When applying pesticides the Contractor shall use the protective equipment listed on the pesticide label. Protective clothing, equipment, and devices shall conform to OSHA standards for the products used.

15. DELIVERABLES

a. All deliverables shall meet professional standards and meet the requirements set forth in contractual documentation. The Contractor shall provide all deliverables pursuant to the following schedule. The deliverables are not separately priced, but are included as part of the regularly scheduled services listed in paragraph 3. The Contractor shall provide all deliverables and other project related products, reports, etc., as an electronic format.

The Contractor shall generate all document deliverables in standard office automation software products, i.e. standard Microsoft Office products (Word, Excel, PowerPoint, Project, etc.). If the Contractor determines that it would be more beneficial to use non-standard office automation software to generate any of the required deliverables, the Contractor must notify and receive approval from the Contracting Officer prior to generation and submission of those deliverables.

PWS Para Deliverable Title Date(s) of Submission Distribution Frequency

1.b. Copy of State Certification for Contractor Personnel

15 calendar days prior to start of work. Copies of renewed certifications shall also be submitted.

KO As required

1.b. Copy of Local/State Business License

Prior to contract award.

Copies of renewed licenses shall also be submitted.

KO 1 per state

PWS Para Deliverable Title Date(s) of Submission Distribution Frequency

1.b. Permits 5 days prior to the start of work requiring permits.

KO As required

1.b. Planned Pesticide Use Sheets including Pesticide Labels and Material Safety Data Sheets

(MSDS)

With the proposal.

Note: Any proposed changes in pesticide usage shall be submitted for KO approval at least 5 business days in advance of pesticide use.

KO 1 for each pesticide per pest as required

2.a.-2.c. Initial Site Assessment and IPM Plan

10 days after initial site visit

KO Per initial site visit

1.a. Report of Conditions Conducive to Pest Infestation

1 working day after citing conditions.

KO As required

7.b. Report of Pest Management Operations

Date of Service KO Monthly

5.a.-5.b. Small Scale Remediation Date of Service KO As required 7.d. Quality Control

Program 5 days after contract award

KO Once

7.e. Monthly Invoices 15th of each month Commissary Monthly 7.f. Invoice Rollup Report 15th of each month KO Monthly

16. SERVICE DELIVERY SUMMARY

a. The Service Delivery Summary (SDS) represents the most important objectives that, when met, will ensure performance is satisfactory. Although not all PWS requirements are listed in the SDS, the Contractor is fully expected to comply with all requirements in the PWS.

Pest Group General Requirements

Time Period to Respond

(After Notification)

Time Period to Obtain Control (After 1st Control Action)

Time Period to Maintain

Control

Level of Control

Commensal Rodents

Prevent and control rodents indoors or within 5 linear feet of the exterior walls of Commissary facilities.

Rodent pests include, but are not limited to Norway rats, roof rats, house mice, field mice, groundhogs (woodchucks) and other marmots. Service requires removal of dead animals.

1 day (indoors)

3 days (outdoors)

10 days (indoors)

30 days (outdoors)

30 days

100% control

Bats Control/exclude bats in accordance with state regulations.

Same day

1 day (single bat)

5 days (community)

7 days (single bat)

90 days (community)

100% control

Pest Birds Prevent and control birds Same day 1 day 7 days 100% control

Pest Vertebrate

Control pest vertebrate animals including, but not limited to, feral dogs and cats, squirrels, skunks, snakes, opossums, raccoons, and mongoose.

Comply with local laws and regulations

Immediately (emergency)

24 hrs (emergency)

N/A 100% control

Filth Fly

Prevent and control filth flies including house flies, flesh flies, bottle flies, blow flies, fruit flies, and other related insects that breed or are attracted to garbage and trash in area designated by the KO.

Identify source, if applicable.

2 days 2 days 30 days

Flea Control in and

Around Buildings and Structures

Control flea infestations in and around buildings and structures. 2 day 7 days 30 days

100% control

Arthropod Prevent/control all arthropod pests.

Arthropod pests include, but are not limited to, cockroaches, ants, silverfish, centipedes, ground beetles, fleas, spiders, stored product pests, etc.

24 hrs 7 days 28 days

PWS

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Performance Objective Performance Threshold

4.a. – 4.c. On-time Response 98% of the time Unscheduled Service visits - Emergency Calls, Routine Calls and corrective action requests - are performed within time frames specified.

7.b. On-time Reporting – Pest Management Operations

98% of the time reports are available on Contractor’s online portal within 12 hours of service visit.

7.e. On-time Invoicing Monthly Invoicing

98% of the time invoicing is sent to commissaries on the 15th of the month.

7.f. On-time Reporting Invoice Rollup Reporting

98% of the time invoicing is available on online on the 15th of each month. Rollup report will be total amount with breakdown by Initial Setup, Scheduled Services, Unscheduled Services or Small Scale Remediation.

7.a. Customer Support Availability

99% of the time each month the 1-800 customer support number is functional.

Contractor POC is available 24/7 and any change in POC is provided to the KO in writing.

REFERENCES

Defense Commissary Agency Manual 30-22.01, Integrated Pest Management Manual, 26 April 2018.

Department of Defense (DoD) Instruction 4150.07, DoD Pest Management Program, 29 May 2008.

DEFINITIONS – TECHNICAL

As used throughout this performance work statement, the following terms shall have the meanings set forth below:

a. Call Back. A request for additional service or re-treatment following the initial service that has not provided the control required. Repeated callbacks are possible and shall be provided at no additional charge to the Government.

b. Contracting Officer (KO). The KO is a person with the authority to enter into, administer, and/or terminate contracts and make related modifications, determinations and findings. The term includes certain authorized representatives of the KO acting within the limits of their authority as delegated by the KO.

c. Contracting Officer Representative (COR). The COR is a person delegated by the

KO as their authorized representative, within the limits delegated by the KO.

d. Contractor. The term Contractor refers to both the prime Contractor and subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

e. Consumer Food Safety Officer (CFSO). The person responsible for the food safety and health of patrons, contractors, vendors and other visitors entering DeCA establishments worldwide on a daily basis. Primarily functions are to advise the Agency Public Health Director as necessary in planning and executing DeCA food safety and public health policy as it relates to the Food Safety Modernization Act.

f. Environmental Protection Agency (EPA). The Federal agency delegated authority to enforce the FIFRA.

g. Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA). This Act, under United States Code 7 U.S.C. §136, regulates pesticide use in the United States, to include how they are registered, distributed, and sold.

h. Integrated Pest Management (IPM). A planned program incorporating continuous monitoring, education, record keeping, and communication to prevent pests and disease vectors from causing unacceptable damage to operations, people, property, material, or the environment. IPM uses targeted, sustainable (effective, economical, environmentally sound) methods including education, habitant modification, biological control, genetic control, cultural control, mechanical control, physical control, regulatory control, and where necessary, the judicious use of least-hazardous pesticides.

i. Installation IPMC. The person designated by installation Commander to coordinate all pest management activities on the installation.

j. Pest Management Coordinator (PMC). The person designated by the store director to ensure that contract pest control work is performed safely and effectively.

k. Pesticide. Any substance or mixture of substances intended for preventing, destroying, repelling, or mitigating any pest, and any substance or mixture of substances intended for use as a plant regulator, defoliant, or desiccant.

l. Regular Working Hours. The commissary’s regular (normal) working hours as established locally, except Federal holidays and other days specifically designated by the store director.

m. Response Time. The time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.