COMMISSARY_INVENTORY_PERFORMANCE_EVALUATION(Revision_Sept_19_2014).pdf

REVISION 19 September 2014 ATTACHMENT 2 HDEC05-14-R-0002

INVENTORY SERVICES PERFORMANCE EVALUATION

(TO BE COMPLETED BY THE COMMISSARY)

STORE NAME: EVALUATOR NAME:

CONTRACT #: TITLE:

TASK ORDER #: TELEPHONE NUMBER:

COMPANY NAME:

Instructions: Fill out the form by checking the box next to the number. Once complete, send form through e-mail as an attachment to InventoryDocs@deca.mil. Please send with the following E-mail Subject Line: Store Name_Current FY_Commissary Evaluation.

KEY: 5=EXCEPTIONAL; 4=VERY GOOD; 3=SATISFACTORY; 2=MARGINAL; 1=UNSATISFACTORY

Quality of Service

1. To what degree did the Contractor’s team understand the work and PWS requirements?

5 4 3 2 1

2. How effective were the Contractor’s procedures in completing the work? 5 4 3 2 1

3. How would you describe the degree of accuracy the contractor’s team achieved? 5 4 3 2 1

Timeliness/Schedule

1. Did the contractor contact your facility 2 weeks prior to the inventory performance date, to review and coordinate the planned service?

(5 = contacted on time; 3 = contacted late; 1 = not contacted ahead of time)

2. Did the contractor’s team begin work on time (also affects cost control)?

(5 = started on time; 3 = delay not in Contractors control; 1 = started late)

3. Did the contractor complete the inventory in the time allowed (also affects cost control)? (5 = finished on time; 3 = over allotted time 60 min or less; 1 = over allotted time 60 min or more)

Management

1. How effective was the contractor in establishing and maintaining a positive working relationship before and during the inventory (customer service)?

5 4 3 2 1

2. To what extent did the contractor respond to any concerns or issues that appeared before and during the performance of the inventory (problem resolution efforts)?

3. To what degree did the contractor provide required inventory section totals as required?

Management of Key Personnel

1. To what extent did all contractor personnel have the proper credentials to gain entry to the installation, post, or station in a timely manner? (Unavoidable delays due to installation activities or entry procedures are not within the contractor’s control)

2. To what extent were validation and reconciliation counts performed by disinterested contractor personnel (other than the person who performed the initial section count)?

(5 = all validations performed by disinterested personnel; 3 = contractor attempted to use personnel with knowledge of section totals; 1 = contractor failed to comply (contact the Contracting Officer immediately)

ADDITIONAL COMMENTS: **NOTE: Ratings of 2 or below require details in the comments sections**