HC108425R0005 DeCA ESL RFP AMD04.docx
DOCX document 96 KB Posted
- Solicitation number
- HC108425R0005
- Issued by
-
Defense Information Systems Agency
About this file
This document is an amendment (AMD04) to a federal solicitation for an Indefinite Delivery/Indefinite Quantity (IDIQ) contract for Electronic Shelf Labels (ESL) solutions for the Defense Commissary Agency (DeCA). The contract will be a firm-fixed price, single-award IDIQ with a base period from October 1, 2025 to September 30, 2026, followed by four one-year option periods. The scope involves maintaining and upgrading the legacy ESL solution for CONUS and OCONUS commissary locations, supporting both segmented and graphical labels, and providing hardware maintenance, software licenses, help desk support, and web ordering capabilities.
Key changes in this amendment include adding new Contract Line Item Numbers (CLINs) X020-X023 for the base and option periods, updating descriptions for existing CLINs to specify CONUS or OCONUS coverage, and modifying the Technical Approach Factor in the solicitation. The contract requires an authorized reseller of Pricer ESLs to provide comprehensive support, including hardware maintenance, worldwide help desk support, ESL upgrades for stores of various sizes, and integration with DeCA's existing systems. The government estimates task orders may reach the contract ceiling, with a minimum guarantee of $2,500, and proposals are being evaluated using a lowest price technically acceptable (LPTA) methodology.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| AMD 0005 Questions and Answers - HC108425R0005.pdf | ||
| HC108425R0005 DeCA ESL RFP AMD05.docx | DOCX document | |
| AMD 0004 Questions and Answers HC108425R0005 PDF.pdf | ||
| HC108425R0005 DeCA ESL RFP AMD04 CONFORMED.docx | DOCX document | |
| Attachment 2 Total Evaluated Price ESL AMD04.xlsx | XLSX spreadsheet | |
| HC108425R0005 DeCA ESL RFP AMD03.docx | DOCX document | |
| HC108425R0005 DeCA ESL RFP AMD02.docx | DOCX document | |
| HC108425R0005 DeCA ESL RFP AMD01.docx | DOCX document | |
| Attachment 2 Total Evaluated Price ESL AMD01.xlsx | XLSX spreadsheet | |
| AMD 0001 Questions and Answers - HC108425R0005 PDF.pdf | ||
| 842470639 DeCA ESL JA -Redacted.pdf | ||
| Exhibit A DeCA Store Locations_Sizes.xlsx | XLSX spreadsheet | |
| Attachment 2 Total Evaluated Price ESL.xlsx | XLSX spreadsheet | |
| HC108425R0005 DeCA ESL RFP.docx | DOCX document | |
| Attachment 1 ESL Product List.xlsx | XLSX spreadsheet |
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Text version
HC108425R0005
SECTION SF 30 BLOCK 14 CONTINUATION PAGE
SUMMARY OF CHANGES
SECTION SF 1449 - CONTINUATION SHEET
SUPPLIES OR SERVICES AND PRICES
CLIN 0002
The CLIN description has changed from Hardware Maintenance to Hardware Maintenance CONUS.
CLIN 0003
The CLIN description has changed from Software/OS Maintenance to Software/OS Maintenance CONUS.
CLIN 0004
The CLIN description has changed from Firmware Maintenance/Updates to Firmware Maintenance/Updates CONUS.
CLIN 0006
The CLIN description has changed from Training to Refresher Training.
The CLIN extended description has changed from:
Training- The contractor shall provide firm fixed prices to training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
To:
Training- The contractor shall provide firm fixed prices to refresher training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 0008
The CLIN description has changed from ESL Upgrades Small Store CONUS to ESL Upgrades Small Store CONUS 48 States.
ESL Upgrades Small Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Small Store CONUS (48 States)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (48 states), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 0009
The CLIN description has changed from ESL Upgrades Medium Store CONUS to ESL Upgrade Medium Store CONUS 48 States.
ESL Upgrades Medium Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Medium Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 0010
The CLIN description has changed from ESL Upgrades Large Store CONUS to ESL Upgrades Large Store CONUS 48 States.
ESL Upgrades Large Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Large Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 0014
The CLIN description has changed from ESL Hardware for New Installs OCONUS to ESL Label Hardware/Equipment.
ESL Hardware for New Installations OCONUS- The contractor shall provide firm fixed prices to ESL hardware, OCONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Label Hardware/Equipment - The contractor shall provide firm fixed prices to all ESL Label Hardware and Equipment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 0018
The CLIN description has changed from ESL Labels Support and Maintenance to Firmware Maintenance/Updates OCONUS.
ESL Labels Support and Maintenance- The contractor shall provide firm fixed prices to all ESL label support and maintenance for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Firmware Maintenance/Updates - The contractor shall provide firm fixed prices to all firmware maintenance/updates for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 1002
CLIN 1003
CLIN 1004
The CLIN description has changed from Firmware Maintenance/Updates to Firmware Maintenance/Updates CONUS.
CLIN 1006
Training- The contractor shall provide firm fixed prices to training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Training- The contractor shall provide firm fixed prices to refresher training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 1008
The CLIN description has changed from ESL Upgrades Small Store CONUS to ESL Upgrades Small Store CONUS 48 States.
ESL Upgrades Small Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Small Store CONUS (48 States)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 1009
The CLIN description has changed from ESL Upgrades Medium Store CONUS to ESL Upgrade Medium Store CONUS 48 States.
ESL Upgrades Medium Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Medium Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 1010
The CLIN description has changed from ESL Upgrades Large Store CONUS to ESL Upgrades Large Store CONUS 48 States.
ESL Upgrades Large Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Large Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 1014
The CLIN description has changed from ESL Hardware for New Installs OCONUS to ESL Label Hardware/Equipment.
ESL Hardware for New Installations OCONUS- The contractor shall provide firm fixed prices to ESL hardware, OCONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Label Hardware/Equipment - The contractor shall provide firm fixed prices to all ESL Label Hardware and Equipment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 1018
The CLIN description has changed from ESL Labels Support and Maintenance to Firmware Maintenance/Updates OCONUS.
ESL Labels Support and Maintenance- The contractor shall provide firm fixed prices to all ESL label support and maintenance for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Firmware Maintenance/Updates - The contractor shall provide firm fixed prices to all firmware maintenance/updates for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 2002
CLIN 2003
CLIN 2004
The CLIN description has changed from Firmware Maintenance/Updates to Firmware Maintenance/Updates CONUS.
CLIN 2006
Training- The contractor shall provide firm fixed prices to training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Training- The contractor shall provide firm fixed prices to refresher training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 2008
The CLIN description has changed from ESL Upgrades Small Store CONUS to ESL Upgrades Small Store CONUS 48 States.
ESL Upgrades Small Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Small Store CONUS (48 States)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (48 states), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 2009
The CLIN description has changed from ESL Upgrades Medium Store CONUS to ESL Upgrade Medium Store CONUS 48 States.
ESL Upgrades Medium Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Medium Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 2010
The CLIN description has changed from ESL Upgrades Large Store CONUS to ESL Upgrades Large Store CONUS 48 States.
ESL Upgrades Large Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Large Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 2014
The CLIN description has changed from ESL Hardware for New Installs OCONUS to ESL Label Hardware/Equipment.
ESL Hardware for New Installations OCONUS- The contractor shall provide firm fixed prices to ESL hardware, OCONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Label Hardware/Equipment - The contractor shall provide firm fixed prices to all ESL Label Hardware and Equipment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 2018
The CLIN description has changed from ESL Labels Support and Maintenance to Firmware Maintenance/Updates OCONUS.
ESL Labels Support and Maintenance- The contractor shall provide firm fixed prices to all ESL label support and maintenance for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Firmware Maintenance/Updates - The contractor shall provide firm fixed prices to all firmware maintenance/updates for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 3002
CLIN 3003
CLIN 3004
The CLIN description has changed from Firmware Maintenance/Updates to Firmware Maintenance/Updates CONUS.
CLIN 3006
Training- The contractor shall provide firm fixed prices to training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Training- The contractor shall provide firm fixed prices to refresher training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 3008
The CLIN description has changed from ESL Upgrades Small Store CONUS to ESL Upgrades Small Store CONUS 48 States.
ESL Upgrades Small Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Small Store CONUS (48 States)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (48 states), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 3009
The CLIN description has changed from ESL Upgrades Medium Store CONUS to ESL Upgrade Medium Store CONUS 48 States.
ESL Upgrades Medium Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Medium Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 3010
The CLIN description has changed from ESL Upgrades Large Store CONUS to ESL Upgrades Large Store CONUS 48 States.
ESL Upgrades Large Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Large Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 3014
The CLIN description has changed from ESL Hardware for New Installs OCONUS to ESL Label Hardware/Equipment.
ESL Hardware for New Installations OCONUS- The contractor shall provide firm fixed prices to ESL hardware, OCONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Label Hardware/Equipment - The contractor shall provide firm fixed prices to all ESL Label Hardware and Equipment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 3018
The CLIN description has changed from ESL Labels Support and Maintenance to Firmware Maintenance/Updates OCONUS.
ESL Labels Support and Maintenance- The contractor shall provide firm fixed prices to all ESL label support and maintenance for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Firmware Maintenance/Updates - The contractor shall provide firm fixed prices to all firmware maintenance/updates for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 4002
CLIN 4003
CLIN 4004
The CLIN description has changed from Firmware Maintenance/Updates to Firmware Maintenance/Updates CONUS.
CLIN 4006
Training- The contractor shall provide firm fixed prices to training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Training- The contractor shall provide firm fixed prices to refresher training for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 4008
The CLIN description has changed from ESL Upgrades Small Store CONUS to ESL Upgrades Small Store CONUS 48 States.
ESL Upgrades Small Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Small Store CONUS (48 States)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (48 states), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 4009
The CLIN description has changed from ESL Upgrades Medium Store CONUS to ESL Upgrade Medium Store CONUS 48 States.
ESL Upgrades Medium Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Medium Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 4010
The CLIN description has changed from ESL Upgrades Large Store CONUS to ESL Upgrades Large Store CONUS 48 States.
ESL Upgrades Large Store CONUS- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Upgrades Large Store CONUS (48 States) - The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (48 States), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 4014
The CLIN description has changed from ESL Hardware for New Installs OCONUS to ESL Label Hardware/Equipment.
ESL Hardware for New Installations OCONUS- The contractor shall provide firm fixed prices to ESL hardware, OCONUS, for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
ESL Label Hardware/Equipment - The contractor shall provide firm fixed prices to all ESL Label Hardware and Equipment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 4018
The CLIN description has changed from ESL Labels Support and Maintenance to Firmware Maintenance/Updates OCONUS.
ESL Labels Support and Maintenance- The contractor shall provide firm fixed prices to all ESL label support and maintenance for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
Firmware Maintenance/Updates - The contractor shall provide firm fixed prices to all firmware maintenance/updates for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
CLIN 0020 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
Non-Labor ESL Sustainment
FFP
Annual Non-Labor ESL Sustainmnet Support - The contractor shall provide firm fixed prices to annual ESL non-labor sustainment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
FOB: Destination
PSC CD: DA10
NET AMT
CLIN 0021 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
ESL Upgrades Small Store CONUS AK/HI
ESL Upgrades Small Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 0022 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
ESL Upgrades Medium Store CONUS AK/HI
ESL Upgrades Medium Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 0023 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
ESL Upgrades Large Store CONUS AK/HI
ESL Upgrades Large Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 1020 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| Non-Labor ESL Sustainment |
FFP
Annual Non-Labor ESL Sustainmnet Support - The contractor shall provide firm fixed prices to annual ESL non-labor sustainment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 1021 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Small Store CONUS AK/HI |
FFP
ESL Upgrades Small Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 1022 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Medium Store CONUS AK/HI |
FFP
ESL Upgrades Medium Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 1023 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Large Store CONUS AK/HI |
FFP
ESL Upgrades Large Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 2020 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| Non-Labor ESL Sustainment |
FFP
Annual Non-Labor ESL Sustainmnet Support - The contractor shall provide firm fixed prices to annual ESL non-labor sustainment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 2021 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Small Store CONUS AK/HI |
FFP
ESL Upgrades Small Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 2022 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Medium Store CONUS AK/HI |
FFP
ESL Upgrades Medium Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 2023 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Large Store CONUS AK/HI |
FFP
ESL Upgrades Large Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 3020 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| Non-Labor ESL Sustainment |
FFP
Annual Non-Labor ESL Sustainmnet Support - The contractor shall provide firm fixed prices to annual ESL non-labor sustainment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 3021 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Small Store CONUS AK/HI |
FFP
ESL Upgrades Small Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 3022 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Medium Store CONUS AK/HI |
FFP
ESL Upgrades Medium Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 3023 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Large Store CONUS AK/HI |
FFP
ESL Upgrades Large Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 4020 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| Non-Labor ESL Sustainment |
FFP
Annual Non-Labor ESL Sustainmnet Support - The contractor shall provide firm fixed prices to annual ESL non-labor sustainment for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 4021 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Small Store CONUS AK/HI |
FFP
ESL Upgrades Small Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for small stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 4022 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Medium Store CONUS AK/HI |
FFP
ESL Upgrades Medium Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for medium stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
CLIN 4023 is added as follows:
| ITEM NO |
| SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 1 |
| Each |
| OPTION |
| ESL Upgrades Large Store CONUS AK/HI |
FFP
ESL Upgrades Large Store CONUS (Alaska/Hawaii)- The contractor shall provide firm fixed prices to ESL upgrades for large stores, CONUS (AK/HI), for all requirements in accordance with the Defense Commissary Agency (DeCA) DeCA Electronic Shelf Label (ESL) Performance Work Statement (PWS).
NET AMT
DELIVERIES AND PERFORMANCE
The following Delivery Schedule for CLIN 0020 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2025 TO
30-SEP-2026
| N/A |
| N/A |
The following Delivery Schedule for CLIN 0021 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2025 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 0022 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2025 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 0023 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2025 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 1020 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2026 TO
30-SEP-2027
| N/A |
| N/A |
The following Delivery Schedule for CLIN 1021 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2026 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 1022 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2026 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 1023 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2026 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 2020 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2027 TO
30-SEP-2028
| N/A |
| N/A |
The following Delivery Schedule for CLIN 2021 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2027 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 2022 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2027 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 2023 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2027 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 3020 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2028 TO
30-SEP-2029
| N/A |
| N/A |
The following Delivery Schedule for CLIN 3021 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2028 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 3022 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2028 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 3023 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2028 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 4020 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2029 TO
30-SEP-2030
| N/A |
| N/A |
The following Delivery Schedule for CLIN 4021 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2029 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 4022 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2029 TO
| N/A |
| N/A |
The following Delivery Schedule for CLIN 4023 has been added:
| DELIVERY DATE |
| QUANTITY |
| SHIP TO ADDRESS |
| DODAAC / CAGE |
POP 01-OCT-2029 TO
| N/A |
| N/A |
INSPECTION AND ACCEPTANCE
The following Acceptance/Inspection Schedule was added for CLIN 0020:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 0021:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 0022:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 0023:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 1020:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 1021:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 1022:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 1023:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 2020:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 2021:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 2022:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 2023:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 3020:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 3021:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 3022:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 3023:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 4020:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 4021:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 4022:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
The following Acceptance/Inspection Schedule was added for CLIN 4023:
| INSPECT AT |
| INSPECT BY |
| ACCEPT AT |
| ACCEPT BY |
| N/A |
| N/A |
| N/A |
| Government |
TABLE OF CONTENTS
The Table of Contents has changed from:
Exhibit/Attachment Table of Contents
| DOCUMENT TYPE |
| DESCRIPTION |
| PAGES |
| DATE |
| Attachment 2 |
| Attachment 2 Total Evaluated Price ESL |
to:
Exhibit/Attachment Table of Contents
| DOCUMENT TYPE |
| DESCRIPTION |
| PAGES |
| DATE |
| Attachment 3 |
| Attachment 2 Total Evaluated Price ESL AMD04 |
24-JUL-2025
The following have been modified:
PERFORMANCE WORK STATEMENT
PERFORMANCE WORK STATEMENT (PWS)
DEFENSE COMMISSARY AGENCY (DeCA) Electronic Shelf Labels (ESLs) Solution
| Award/Mod Effective |
| Version Date |
Award
| Contract Number: |
| To be determined (TBD) |
| Task Order Number: |
| TBD |
| Contractor Name |
| TBD |
| Tracking Number: |
| 842470639 |
| Follow-on to Previous Contract and Task Order Number: |
| Not applicable |
1. Contracting Officer’s Representative (COR):
a. Primary COR. See DITCO Additional Text G1 - Points of Contact
b. Alternate COR. See DITCO Additional Text G1 - Points of Contact
2. Contract Title: Electronic Shelf Labels Solution
3. Background: DeCA operates 235 military commissaries worldwide (approximately 3,000 lanes including self-checkouts). Of that total, 177 stores are CONUS locations, including Alaska and Hawaii; with 58 stores in 12 OCONUS locations. The total number of commissaries operated globally is subject to change based on the needs of military agencies. Commissaries support approximately 12 million United States military customers including active-duty military, reserve, National Guard, military retirees, and family members. Commissaries are designed and operate similarly to commercial grocery stores.
The legacy solution consists of Pricer Servers, base stations, transceivers, shelf rails, and labels require enhancement to modernize the organization and improve the customer shopping experience. Currently, Continental United States (CONUS) commissaries are using legacy segmented ESLs and need to be upgraded to the new multi-color graphical ESLs. Outside the Continental United States (OCONUS) commissaries are still using the outdated paper shelf tags which requires an extreme amount of time and money to change prices.
4. Objectives: The objectives of this requirement are to sustain and upgrade the legacy ESLs solution (brand-name Pricer) deployed at DeCA’s CONUS store locations and test labs, and to provide integration, test, installation, training, and support for expansion of ESL to DeCA’s OCONUS locations. The objective is to have a contractor with global presence and history in providing mission critical support immediately upon contract award without any disruptions to DeCA’s operations. The contractor must have intimate knowledge of import / export laws for all countries within DeCA OCONUS locations and be able to provide on-site technical support, as needed, to all locations. More specifically, the contractor should have a history for successfully deploying hardware and software solutions globally. All hardware, software, help desk, training, integration, and security vulnerabilities mitigation are to be maintained, supported, and sustained.
5. Scope: The scope of this effort is to maintain and upgrade the legacy ESL solution deployed at DeCA’s CONUS store locations, including Alaska and Hawaii, the DeCA Test Lab (DLT), and third-party test labs supporting the agency, as well as to provide an avenue for the expansion and support of ESLs to OCONUS store locations. DeCA utilizes both segmented and graphical ESLs in our stores which require simultaneous support of both types of labels, as well as support for future creation of templates to support the various labels. The contractor must maintain all annual hardware maintenance, software licenses, and support of the existing ESL infrastructure for previously purchased proprietary, commercial off-the-shelf, brand-name Pricer ESL software and hardware, other third-party software and hardware such as Windows Operating Systems, and the web-based ordering site of ESL related hardware and equipment already integrated within DeCA’s infrastructure avoiding any disruption to this mission critical function. Additionally, this effort will support the eventual expansion of the Pricer ESL solution to DeCA’s OCONUS store locations.
The ESL contractor shall provide a development, test, and integration environment to fully support DeCA’s test and production environments. This requirement is intended to ensure that DeCA’s legacy mission critical business solutions continue to support the agency’s legacy global operations for ESLs.
6. Performance Requirements:
6.1 Program Management. The Contractor shall provide an ESL Program Management Office (PMO) responsible for the oversight of all contractor’s ESL activities supporting the agency.
6.1.1 The Contractor’s PMO shall be responsible for providing regular status reports regarding the health and status of the current equipment to the DeCA PMO.
6.1.2 The Contractor shall manage and oversee all activities needed to maintain and sustain ESLs at all DeCA CONUS store locations and test labs supporting the agency.
6.1.3 DeCA currently has legacy ESLs installed at:
6.1.3.1 177 CONUS stores, including Alaska and Hawaii.
6.1.3.2 DTL, Ft. Gregg-Adams.
6.1.3.3 Two third-party test labs supporting the agency.
6.1.4 The Contractor shall provide full operational support for ESLs throughout the sustainment of the ESL Program.
6.1.5 The Contractor shall support periodic meetings and interfaces, Program Management Reviews (PMR), Integrated Product Team (IPTs) with the DeCA PMO every 30 days after contract award as per deliverable table.
6.1.6 The Contractor shall support DeCA’s change management and governance processes by conducting an ESL Configuration Control Boards (CCB), must provide briefings and artifacts using a template approved by the Government. The document shall be provided 5 days prior to CCB monthly or as required by the DeCA PMO.
6.1.7 The Contractor shall support DeCA’s change management and governance processes by producing briefings and artifacts and acting as a subject matter expert (SME) at technical review boards and Change Advisory Board.
6.1.7.1 The Contractor shall provide SME for all ESL technical issues, responding to escalated help desk tickets, root cause analysis, DeCA’s change management process and Governance boards, performance concerns, leaderships, and other data calls, forecasting major events within the ESL and DeCA environment, and supporting the migration to new solutions.
6.1.8 The Contractor shall comply and track all changes to the databases and infrastructure IAW DeCA’s Change Management processes.
6.1.9 The Contractor shall develop and deliver release notes for all approved change requests for software releases supporting the ESL solution.
6.1.10 The Contractor shall provide and maintain a list of all employees who will perform work under this Contract. The list shall include the full name and work assignment and location of each employee.
| PWS Task# |
| Deliverable Title |
| Format |
| Due Date |
| Distribution/Copies |
| Frequency and Remarks |
| 6.1.1 |
| Status Report |
| Contractor Determined Format |
| Within 30 days of contract award. |
| Standard Distribution* |
| Weekly, beginning seven days after contract award. |
| 6.1.5 |
| Periodic meetings and interfaces, PMRs, and IPTs |
| Contractor Determined Format |
| 30 days after contract award. |
| Standard Distribution |
| Monthly starting 30 days after contract award, or as required by the DeCA PMO. |
| 6.1.6 |
| Configuration Control Board |
| Briefings and artifacts |
| 5 days prior to meeting. |
| Configuration Control Board attendees |
| Monthly or as required by the DeCA PMO |
| 6.1.7 |
| Technical and change advisor board review |
| Briefing and artifacts |
| 5 days prior to scheduled meeting |
| DeCA PMO |
| As required by hardware and software changes. |
| 6.1.9 |
| Release notes |
| Contractor Determined Format |
| Within 30 days of contract award. |
| Standard Distribution* |
| 30 days prior to release. |
| 6.1.10 |
| Contractor Employee List |
| Contractor Determined Format |
| Within 30 days of contract award. |
| DeCA PMO |
| As requested by the DeCA PMO |
*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.
6.2 Hardware Maintenance. The Contractor shall provide hardware maintenance, to include but not limited to faulty hardware, support for all ESL hardware components located in CONUS store locations, including Alaska, Hawaii, DTL, and third-party test labs supporting the agency.
6.2.1 The following hardware components support the legacy Pricer ESL solution:
6.2.1.1 Pricer branded proprietary in-store base stations and transceivers.
6.2.1.2 Pricer in-store ESL Server, Uninterruptible Power Supply (UPS), Keyboard, Video, Mouse (KVM).
6.2.1.3 In-store Data Entry Terminal (DET)
6.2.2 The Contractor shall provide annual hardware maintenance support for all ESL hardware components listed under Section 6.2.1 for both the legacy solution and post-upgrade hardware.
6.2.3 The Contractor shall provide world-wide depot maintenance services for all applicable ESL hardware equipment.
6.2.4 The contractor shall support the following Service Level Agreements (SLAs). The ESL Program SLAs are as follows:
| Priority |
| Definition/Criteria |
| Hardware Response Threshold |
| Software Response Threshold |
| P1 MISSION ESSENTIAL (CRITICAL) |
| · Complete loss of service in a production system with no workaround available. |
· Functional tasks cannot be completed or data integrity at risk.
· Failures that prevent a DeCA store from selling groceries.
Response: 30 minutes CONUS Resolution: 6 hours OCONUS Resolution: 24 hours Response: 30 minutes CONUS Resolution: 6 hours OCONUS Resolution: 24 hours
P2 USER ESSENTIAL (HIGH)
· Substantial loss of service in a production system with no Work workaround available.
· Functional tasks cannot be completed.
· Production system is operational but partially degraded.
· Disruption to a DeCA store’s efficient operations.
Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours
P3 GENERAL ISSUES (MEDIUM)
· Production system is adversely affected; however, a workaround is known.
· Standard issues and tasks with minimal business impact; Production system is operational.
· Failures that present smaller impact to a DeCA store’s business.
Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours
| P4 INQUIRIES, QUESTIONS, AD-HOC (LOW) |
| · Non-critical issues, design questions, extension requests, or other general inquires. |
· Failures that have smaller impact to a DeCA store’s ability to do business.
Response: 24 hours Resolution:72 hours
Respond – 4 hours Resolve – 48 hours
| Hardware Maintenance Depot |
| · Failures that require the item to be returned for major rebuild or internal parts replacement. |
| CONUS Resolution: 48 hours |
OCONUS Resolution: 96 hours N/A
| PWS Task# |
| Deliverable Title |
| Format |
| Due Date |
| Distribution/Copies |
| Frequency and Remarks |
| 6.2.4 |
| The contractor shall provide DeCA After-Action Report for all incidents |
| Contractor Format |
| 30 days after incident |
| Standard Distribution* |
| 30 days after incident |
*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.
6.3 Software Application and Operating System (OS) Maintenance and Administration. The contractor shall provide full OS and Pricer application support at all CONUS store locations, including Alaska, Hawaii, DTL, and third-party test labs supporting the agency for both legacy solution and post-upgrade software. .
6.3.1 The Contractor shall sustain the legacy interfaces with DeCA’s Point of Sales (POS) solution (NCR’s Emerald and Power HQ) and support integration with future interfaces, as required.
6.3.2 The Contractor shall maintain in-store access to the Pricer application from the DETs.
6.3.3 The Contractor shall perform nightly back-ups of each store’s Pricer database.
6.3.4 The Contractor shall support and maintain the Pricer Central Monitoring Tool (CMT) and provide access to DeCA’s personnel, as requested.
6.3.5 The Contractor shall ensure the Pricer application is fully maintained and legacy to address cyber vulnerabilities.
6.3.6 The Contractor shall provide OS maintenance support for the Pricer in-store ESL Server and the DET.
6.3.7 The Contractor shall ensure all OS supporting the current and upgraded Pricer ESL solution are fully maintained to address cyber vulnerabilities.
6.3.8 The Contractor shall perform software application and OS updates remotely utilizing Enterprise System Management (ESM) Tools.
6.3.9 The contractor shall provide any third-party software necessary to maintain the current DeCA ESL infrastructure, as well as after completion of CONUS upgrades. the CONUS upgrade and OCONUS new installs.
6.4 Firmware. The Contractor shall perform firmware updates on the DETs, Pricer in-store ESL Server and Pricer in-store base stations for both the legacy solution and post-upgrade firmware.
6.4.1 The Contractor shall maintain the firmware on all DETs, Pricer in-store ESL Server and Pricer in-store base stations located at all CONUS Stores, including Alaska, Hawaii, DTL, and third-party labs supporting the agency.
6.4.2 The Contractor shall ensure that all DETs, Pricer in-store ESL Servers and Pricer in-store base stations have legacy up to date firmware to address cyber vulnerabilities.
6.5 Provide Worldwide Help Desk Support (Tier 2 and above). DeCA’s Global Service Center (DGSC) will provide 24 hours per day, seven days per week, 365 days per year (24/7/365) Tier 1 Help Desk support for the sustainment of the ESL Program. The Contractor shall provide Tier 2 and above sustainment Help Desk support for the sustainment of the ESL Program.
6.5.1 The Contractor shall provide support personnel that are United States citizens unless otherwise stated herein, fluent in the English language, and will hold required security clearances based on access to DeCA’s network and resources.
6.5.2 The Contractor shall provide Tier 2 and above worldwide help desk support 24/7/365.
6.5.2.1 All regional outages or store outages, DeCA directed tickets resolved within 24 hours.
6.5.2.2 Group of patrons, resolved within two days
6.5.2.3 Single user, addressed within three days, resolved within five business days.
6.5.3 The Contractor shall retain ownership of ESL incidents received from DGSC through confirmation of resolution.
6.5.4 The Contractor shall provide a toll-free phone number that DGSC can use to contact Contractor.
6.5.5 The Contractor shall provide the DeCA PMO with ESL ad hoc reports as requested, (i.e., number of linked and unlinked ESL’s report, Low battery report, scheduled jobs report etc.)
6.5.6 The Contractor shall provide a weekly ticket report (and consolidated monthly report) based on priority/severity hardware/software response/resolution (repair) times.
6.5.7 All network and infrastructure failures will be reported to the DGSC Tier 1 Help Desk within the above priority level timeframes.
6.5.8 The Contractor shall have procedures that include prioritized evaluation and technician dispatch procedures for ESL incidents.
| PWS Task# |
| Deliverable Title |
| Format |
| Due Date |
| Distribution/Copies |
| Frequency and Remarks |
| 6.5.5 |
| Ad hoc reports (i.e., number of linked and unlinked ESL’s report, Low battery report, scheduled jobs report etc.) |
| Contractor determined |
| 3 business days after request |
| Standard Distribution |
| As requested by the PMO within 3 business days. |
| 6.5.6 |
| The Contractor shall provide a weekly ticket report (and consolidated monthly report) based on priority/severity hardware/software response/resolution (repair) times |
| Contractor determined |
| 30 days after contract award |
| Standard Distribution |
| Weekly ticket report and consolidated monthly report. |
6.6 Training. It is important that all store personnel understand the functionality of the ESL system. As stores’ personnel undergo attrition, DeCA may request refresher ESL training to ensure there is no degradation in the end user’s responsibilities with respect to maintaining ESLs.
6.6.1 The Contractor shall monitor ESL incidents and be prepared to propose to the DeCA PMO appropriate training that may be required to address end user utilization of the Pricer application.
6.6.2 The Contractor shall have Subject Matter Experts skilled at developing ESL training.
6.6.3 The Contractor shall develop and deliver ESL training upon installation of new ESLs at OCONUS locations and any upgrade at CONUS locations.
6.6.4 The Contractor shall receive…
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