HC108425R0005 DeCA ESL RFP AMD01.docx

HC108425R0005

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

TABLE OF CONTENTS

The Table of Contents has changed from:

Exhibit/Attachment Table of Contents

to:

Exhibit/Attachment Table of Contents

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEFENSE COMMISSARY AGENCY (DeCA) Electronic Shelf Labels (ESLs) Solution

Award

1. Contracting Officer’s Representative (COR):

a. Primary COR. See DITCO Additional Text G1 - Points of Contact

b. Alternate COR. See DITCO Additional Text G1 - Points of Contact

2. Contract Title: Electronic Shelf Labels Solution

3. Background: DeCA operates 235 military commissaries worldwide (approximately 3,000 lanes including self-checkouts). Of that total, 177 stores are CONUS locations, including Alaska and Hawaii; with 58 stores in 12 OCONUS locations. The total number of commissaries operated globally is subject to change based on the needs of military agencies. Commissaries support approximately 12 million United States military customers including active-duty military, reserve, National Guard, military retirees, and family members. Commissaries are designed and operate similarly to commercial grocery stores.

The legacy solution consists of Pricer Servers, base stations, transceivers, shelf rails, and labels require enhancement to modernize the organization and improve the customer shopping experience. Currently, Continental United States (CONUS) commissaries are using legacy segmented ESLs and need to be upgraded to the new multi-color graphical ESLs. Outside the Continental United States (OCONUS) commissaries are still using the outdated paper shelf tags which requires an extreme amount of time and money to change prices.

4. Objectives: The objectives of this requirement are to sustain and upgrade the legacy ESLs solution (brand-name Pricer) deployed at DeCA’s CONUS store locations and test labs, and to provide integration, test, installation, training, and support for expansion of ESL to DeCA’s OCONUS locations. The objective is to have a contractor with global presence and history in providing mission critical support immediately upon contract award without any disruptions to DeCA’s operations. The contractor must have intimate knowledge of import / export laws for all countries within DeCA OCONUS locations and be able to provide on-site technical support, as needed, to all locations. More specifically, the contractor should have a history for successfully deploying hardware and software solutions globally. All hardware, software, help desk, training, integration, and security vulnerabilities mitigation are to be maintained, supported, and sustained.

5. Scope: The scope of this effort is to maintain and upgrade the legacy ESL solution deployed at DeCA’s CONUS store locations, including Alaska and Hawaii, the DeCA Test Lab (DLT), and third-party test labs supporting the agency, as well as to provide an avenue for the expansion and support of ESLs to OCONUS store locations. DeCA utilizes both segmented and graphical ESLs in our stores which require simultaneous support of both types of labels, as well as support for future creation of templates to support the various labels. The contractor must maintain all annual hardware maintenance, software licenses, and support of the existing ESL infrastructure for previously purchased proprietary, commercial off-the-shelf, brand-name Pricer ESL software and hardware, other third-party software and hardware such as Windows Operating Systems, and the web-based ordering site of ESL related hardware and equipment already integrated within DeCA’s infrastructure avoiding any disruption to this mission critical function. Additionally, this effort will support the eventual expansion of the Pricer ESL solution to DeCA’s OCONUS store locations.

The ESL contractor shall provide a development, test, and integration environment to fully support DeCA’s test and production environments. This requirement is intended to ensure that DeCA’s legacy mission critical business solutions continue to support the agency’s legacy global operations for ESLs.

6. Performance Requirements:

6.1 Program Management. The Contractor shall provide an ESL Program Management Office (PMO) responsible for the oversight of all contractor’s ESL activities supporting the agency.

6.1.1 The Contractor’s PMO shall be responsible for providing regular status reports regarding the health and status of the current equipment to the DeCA PMO.

6.1.2 The Contractor shall manage and oversee all activities needed to maintain and sustain ESLs at all DeCA CONUS store locations and test labs supporting the agency.

6.1.3 DeCA currently has legacy ESLs installed at:

6.1.3.1 177 CONUS stores, including Alaska and Hawaii.

6.1.3.2 DTL, Ft. Gregg-Adams.

6.1.3.3 Two third-party test labs supporting the agency.

6.1.4 The Contractor shall provide full operational support for ESLs throughout the sustainment of the ESL Program.

6.1.5 The Contractor shall support periodic meetings and interfaces, Program Management Reviews (PMR), Integrated Product Team (IPTs) with the DeCA PMO every 30 days after contract award as per deliverable table.

6.1.6 The Contractor shall support DeCA’s change management and governance processes by conducting an ESL Configuration Control Boards (CCB), must provide briefings and artifacts using a template approved by the Government. The document shall be provided 5 days prior to CCB monthly or as required by the DeCA PMO.

6.1.7 The Contractor shall support DeCA’s change management and governance processes by producing briefings and artifacts and acting as a subject matter expert (SME) at technical review boards and Change Advisory Board.

6.1.7.1 The Contractor shall provide SME for all ESL technical issues, responding to escalated help desk tickets, root cause analysis, DeCA’s change management process and Governance boards, performance concerns, leaderships, and other data calls, forecasting major events within the ESL and DeCA environment, and supporting the migration to new solutions.

6.1.8 The Contractor shall comply and track all changes to the databases and infrastructure IAW DeCA’s Change Management processes.

6.1.9 The Contractor shall develop and deliver release notes for all approved change requests for software releases supporting the ESL solution.

6.1.10 The Contractor shall provide and maintain a list of all employees who will perform work under this Contract. The list shall include the full name and work assignment and location of each employee.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.2 Hardware Maintenance. The Contractor shall provide hardware maintenance, to include but not limited to faulty hardware, support for all ESL hardware components located in CONUS store locations, including Alaska, Hawaii, DTL, and third-party test labs supporting the agency.

6.2.1 The following hardware components support the legacy Pricer ESL solution:

6.2.1.1 Pricer branded proprietary in-store base stations and transceivers.

6.2.1.2 Pricer in-store ESL Server, Uninterruptible Power Supply (UPS), Keyboard, Video, Mouse (KVM).

6.2.1.3 In-store Data Entry Terminal (DET)

6.2.2 The Contractor shall provide annual hardware maintenance support for all ESL hardware components listed under Section 6.2.1.

6.2.3 The Contractor shall provide world-wide depot maintenance services for all applicable ESL hardware equipment.

6.2.4 The contractor shall support the following Service Level Agreements (SLAs). The ESL Program SLAs are as follows:

· Functional tasks cannot be completed or data integrity at risk.

· Failures that prevent a DeCA store from selling groceries.

Response: 30 minutes CONUS Resolution: 6 hours OCONUS Resolution: 24 hours Response: 30 minutes CONUS Resolution: 6 hours OCONUS Resolution: 24 hours

P2 USER ESSENTIAL (HIGH)

· Substantial loss of service in a production system with no Work workaround available.

· Functional tasks cannot be completed.

· Production system is operational but partially degraded.

· Disruption to a DeCA store’s efficient operations.

Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours

P3 GENERAL ISSUES (MEDIUM)

· Production system is adversely affected; however, a workaround is known.

· Standard issues and tasks with minimal business impact; Production system is operational.

· Failures that present smaller impact to a DeCA store’s business.

Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours

· Failures that have smaller impact to a DeCA store’s ability to do business.

Response: 24 hours Resolution:72 hours

Respond – 4 hours Resolve – 48 hours

OCONUS Resolution: 96 hours N/A

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.3 Software Application and Operating System (OS) Maintenance and Administration. The contractor shall provide full OS and Pricer application support at all CONUS store locations, including Alaska, Hawaii, DTL, and third-party test labs supporting the agency.

6.3.1 The Contractor shall sustain the legacy interfaces with DeCA’s Point of Sales (POS) solution (NCR’s Emerald and Power HQ) and support integration with future interfaces, as required.

6.3.2 The Contractor shall maintain in-store access to the Pricer application from the DETs.

6.3.3 The Contractor shall perform nightly back-ups of each store’s Pricer database.

6.3.4 The Contractor shall support and maintain the Pricer Central Monitoring Tool (CMT) and provide access to DeCA’s personnel, as requested.

6.3.5 The Contractor shall ensure the Pricer application is fully maintained and legacy to address cyber vulnerabilities.

6.3.6 The Contractor shall provide OS maintenance support for the Pricer in-store ESL Server and the DET.

6.3.7 The Contractor shall ensure all OS supporting the current and upgraded Pricer ESL solution are fully maintained to address cyber vulnerabilities.

6.3.8 The Contractor shall perform software application and OS updates remotely utilizing Enterprise System Management (ESM) Tools.

6.3.9 The contractor shall provide any third-party software necessary to maintain the current DeCA ESL infrastructure, as well as the CONUS upgrade and OCONUS new installs.

6.4 Firmware. The Contractor shall perform firmware updates on the DETs, Pricer in-store ESL Server and Pricer in-store base stations.

6.4.1 The Contractor shall maintain the firmware on all DETs, Pricer in-store ESL Server and Pricer in-store base stations located at all CONUS Stores, including Alaska, Hawaii, DTL, and third-party labs supporting the agency.

6.4.2 The Contractor shall ensure that all DETs, Pricer in-store ESL Servers and Pricer in-store base stations have legacy up to date firmware to address cyber vulnerabilities.

6.5 Provide Worldwide Help Desk Support (Tier 2 and above). DeCA’s Global Service Center (DGSC) will provide 24 hours per day, seven days per week, 365 days per year (24/7/365) Tier 1 Help Desk support for the sustainment of the ESL Program. The Contractor shall provide Tier 2 and above sustainment Help Desk support for the sustainment of the ESL Program.

6.5.1 The Contractor shall provide support personnel that are United States citizens unless otherwise stated herein, fluent in the English language, and will hold required security clearances based on access to DeCA’s network and resources.

6.5.2 The Contractor shall provide Tier 2 and above worldwide help desk support 24/7/365.

6.5.2.1 All regional outages or store outages, DeCA directed tickets resolved within 24 hours.

6.5.2.2 Group of patrons, resolved within two days

6.5.2.3 Single user, addressed within three days, resolved within five business days.

6.5.3 The Contractor shall retain ownership of ESL incidents received from DGSC through confirmation of resolution.

6.5.4 The Contractor shall provide a toll-free phone number that DGSC can use to contact Contractor.

6.5.5 The Contractor shall provide the DeCA PMO with ESL ad hoc reports as requested, (i.e., number of linked and unlinked ESL’s report, Low battery report, scheduled jobs report etc.)

6.5.6 The Contractor shall provide a weekly ticket report (and consolidated monthly report) based on priority/severity hardware/software response/resolution (repair) times.

6.5.7 All network and infrastructure failures will be reported to the DGSC Tier 1 Help Desk within the above priority level timeframes.

6.5.8 The Contractor shall have procedures that include prioritized evaluation and technician dispatch procedures for ESL incidents.

6.6 Training. It is important that all store personnel understand the functionality of the ESL system. As stores’ personnel undergo attrition, DeCA may request refresher ESL training to ensure there is no degradation in the end user’s responsibilities with respect to maintaining ESLs.

6.6.1 The Contractor shall monitor ESL incidents and be prepared to propose to the DeCA PMO appropriate training that may be required to address end user utilization of the Pricer application.

6.6.2 The Contractor shall have Subject Matter Experts skilled at developing ESL training.

6.6.3 The Contractor shall develop and deliver ESL training upon installation of new ESLs at OCONUS locations and any upgrade at CONUS locations.

6.6.4 The Contractor shall receive DeCA PMO approval of the training materials prior to the delivery of training to DeCA’s end users both CONUS and OCONUS.

6.6.5 The Contractor shall deliver world-wide web-based ESL training for a minimum of 5 employees per store as required by the DeCA PMO for both CONUS and OCONUS locations.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.7 Web Ordering Support. The Contractor shall provide a web ordering site which allows DeCA’s store personnel to order ESL hardware and equipment as listed in Attachment 1.

6.7.1 The Contractor shall allow shipping and servicing fees to be embedded in the cost of the products ordered.

6.7.2 The Contractor shall provide the web ordering support for the life of the ESL Program.

6.8 Upgrade small CONUS stores, less than 14K Retail Sq. Ft. The Contractor shall support ESL upgrades at all CONUS store locations, including Alaska, Hawaii, and all test labs supporting the agency. The contractor shall be responsible for being compliant with all host countries regulations with respect to, but not limited to, import / export shipping and disposal of hardware and other laws.

6.8.1 The Contractor shall conduct an ESL site survey, when requested by DeCA.

6.8.2 The Contractor shall submit a Site Survey Report (SSR), with the following information, to the DeCA PMO for acceptance / approval:

6.8.2.1 Quantity of base stations and transceivers required.

6.8.2.2 Install location for base stations and transceivers (shown on computer-aided design (CAD) drawing).

6.8.2.3 Estimated ESL count (by type, size) for ESL eligible products.

6.8.2.4 All required software licenses for the Pricer application.

6.8.2.5 Quantity of rails and attachments required.

6.8.2.6 All hardware required to fully provision the ESLs and prepare the ESLs for store operation.

6.8.3 The Contractor shall work with the DeCA PMO to prepare the site for the ESL upgrades.

6.8.4 The Contractor shall be responsible for shipping, staging, and storage of all equipment to support the ESL upgrades.

6.8.5 The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations with respect to the care, handling, storage, shipment, export, or other use of the material hereby received.

6.8.6 The Contractor shall perform the on-site ESL upgrades, with a team of DeCA employees, of hardware equipment installation / configuration, electrical wiring, and software provisioning required to complete the upgrades. DeCA employees will install the shelf rails and ESLs.

6.8.7 The Contractor shall develop, integrate, deploy, and support the expansion of graphical ESLs to all CONUS locations.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.9 Upgrade CONUS medium stores, between 14K and 37K Retail Sq. Ft. The Contractor shall support ESL upgrade at all CONUS store locations, including Alaska, Hawaii, and all test labs supporting the agency. The contractor shall be responsible for being compliant with all host countries regulations with respect to, but not limited to, import / export shipping and disposal of hardware and other laws.

6.9.1 The Contractor shall conduct an ESL site survey, when requested by DeCA.

6.9.2 The Contractor shall submit an SSR, with the following information, to the DeCA PMO for acceptance / approval:

6.9.2.1 Quantity of base stations and transceivers required.

6.9.2.2 Install location for base stations and transceivers (shown on CAD drawing).

6.9.2.3 Estimated ESL count (by type, size) for ESL eligible products.

6.9.2.4 All required software licenses for the Pricer application.

6.9.2.5 Quantity of rails and attachments required.

6.9.2.6 All hardware required to fully provision the ESLs and prepare the ESLs for store operation.

6.9.3 The Contractor shall work with the DeCA PMO to prepare the site for the ESL upgrades.

6.9.4 The Contractor shall be responsible for shipping, staging, and storage of all equipment to support the ESL upgrades.

6.9.5 The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations with respect to the care, handling, storage, shipment, export, or other use of the material hereby received.

6.9.6 The Contractor shall perform the on-site ESL upgrade, with a team of DeCA employees, of hardware equipment installation / configuration, electrical wiring, and software provisioning required to complete the upgrades. DeCA employees will install the shelf rails and ESLs.

6.9.7 The Contractor shall develop, integrate, deploy, and support the expansion of graphical ESLs to all CONUS locations.

6.9.7.1 .

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.10 Upgrade CONUS large stores, more than 37K Retail Sq. Ft. The Contractor shall support ESL upgrades at all CONUS store locations, including Alaska, Hawaii, and all test labs supporting the agency. The contractor shall be responsible for being compliant with all host countries regulations with respect to, but not limited to, import / export shipping and disposal of hardware and other laws.

6.10.1 The Contractor shall conduct an ESL site survey, when requested by DeCA.

6.10.2 The Contractor shall submit an SSR, with the following information, to the DeCA PMO for acceptance / approval:

6.10.2.1 Quantity of base stations and transceivers required.

6.10.2.2 Install location for base stations and transceivers (shown on CAD drawing).

6.10.2.3 Estimated ESL count (by type, size) for ESL eligible products.

6.10.2.4 All required software licenses for the Pricer application.

6.10.2.5 Quantity of rails and attachments required.

6.10.2.6 All hardware required to fully provision the ESLs and prepare the ESLs for store operation.

6.10.3 The Contractor shall work with the DeCA PMO to prepare the site for the ESL upgrades.

6.10.4 The Contractor shall be responsible for shipping, staging, and storage of all equipment to support the ESL upgrades.

6.10.5 The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations with respect to the care, handling, storage, shipment, export, or other use of the material hereby received.

6.10.6 The Contractor shall perform the on-site ESL upgrades, with a team of DeCA employees, of hardware equipment installation / configuration, electrical wiring, and software provisioning required to complete the upgrades. DeCA employees will install the shelf rails and ESLs.

6.10.7 The Contractor shall develop, integrate, deploy, and support the expansion of graphical ESLs to all CONUS locations.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.11 New ESL Installations (OCONUS) small stores, less than 14K Retail Sq. Ft The contractor must maintain DeCA’s legacy deployed ESL solution while working with DeCA to develop a deployment strategy for the expansion of ESLs to OCONUS locations, in a manner consistent with DeCA’s priorities and with minimal or no impact to commissary activities. The contractor shall be responsible for being compliant with all host countries regulations with respect to, but not limited to, import / export shipping and disposal of hardware and other laws. DeCA will continue to utilize an ESL solution that utilizes infrared communications to update labels.

6.11.1 The Contractor shall conduct an ESL site survey, when requested by DeCA.

6.11.2 The Contractor shall submit an SSR, with the following information, to the DeCA PMO for acceptance / approval:

6.11.2.1 Quantity of base stations and transceivers required.

6.11.2.2 Install location for base stations and transceivers (shown on CAD drawing).

6.11.2.3 Estimated ESL count (by type, size) for ESL eligible products.

6.11.2.4 All required software licenses for the Pricer application.

6.11.2.5 Quantity of rails and attachments required.

6.11.2.6 All hardware required to fully provision the ESLs and prepare the ESLs for store operation.

6.11.3 The Contractor shall work with the DeCA PMO to prepare the site for the ESL installations.

6.11.4 The Contractor shall be responsible for shipping, staging, and storage of all equipment to support the ESL installations.

6.11.5 The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations with respect to the care, handling, storage, shipment, export, or other use of the material hereby received.

6.11.6 The Contractor shall perform the on-site ESL installations, with a team of DeCA employees, of hardware equipment installation / configuration, electrical wiring, and software provisioning required to complete the installations. DeCA employees will install the shelf rails and ESLs.

6.11.7 The Contractor shall develop, integrate, deploy, and support the expansion of graphical ESLs to all OCONUS locations.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.12 New ESL Installations (OCONUS) medium stores, between 14K and 37K Retail Sq. Ft. The contractor must maintain DeCA’s legacy deployed ESL solution while working with DeCA to develop a deployment strategy for the expansion of ESLs to OCONUS locations, in a manner consistent with DeCA’s priorities and with minimal or no impact to commissary activities. The contractor shall be responsible for being compliant with all host countries regulations with respect to, but not limited to, import / export shipping and disposal of hardware and other laws. DeCA will continue to utilize an ESL solution that utilizes infrared communications to update labels.

6.12.1 The Contractor shall conduct an ESL site survey, when requested by DeCA.

6.12.2 The Contractor shall submit an SSR, with the following information, to the DeCA PMO for acceptance / approval:

6.12.2.1 Quantity of base stations and transceivers required.

6.12.2.2 Install location for base stations and transceivers (shown on CAD drawing).

6.12.2.3 Estimated ESL count (by type, size) for ESL eligible products.

6.12.2.4 All required software licenses for the Pricer application.

6.12.2.5 Quantity of rails and attachments required.

6.12.2.6 All hardware required to fully provision the ESLs and prepare the ESLs for store operation.

6.12.3 The Contractor shall work with the DeCA PMO to prepare the site for the ESL installations.

6.12.4 The Contractor shall be responsible for shipping, staging, and storage of all equipment to support the ESL installations.

6.12.5 The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations with respect to the care, handling, storage, shipment, export, or other use of the material hereby received.

6.12.6 The Contractor shall perform the on-site ESL installations, with a team of DeCA employees, of hardware equipment installation / configuration, electrical wiring, and software provisioning required to complete the upgrades. DeCA employees will install the shelf rails and ESLs.

6.12.7 The Contractor shall develop, integrate, deploy, and support the expansion of graphical ESLs to all OCONUS locations.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.13 New ESL Installations (OCONUS) large stores, more than 37K Retail Sq. Ft. The contractor must maintain DeCA’s legacy deployed ESL solution while working with DeCA to develop a deployment strategy for the expansion of ESLs to OCONUS locations, in a manner consistent with DeCA’s priorities and with minimal or no impact to commissary activities. The contractor shall be responsible for being compliant with all host countries regulations with respect to, but not limited to, import / export shipping and disposal of hardware and other laws. DeCA will continue to utilize an ESL solution that utilizes infrared communications to update labels.

6.13.1 The Contractor shall conduct an ESL site survey, when requested by DeCA.

6.13.2 The Contractor shall submit an SSR, with the following information, to the DeCA PMO for acceptance / approval:

6.13.2.1 Quantity of base stations and transceivers required.

6.13.2.2 Install location for base stations and transceivers (shown on CAD drawing).

6.13.2.3 Estimated ESL count (by type, size) for ESL eligible products.

6.13.2.4 All required software licenses for the Pricer application.

6.13.2.5 Quantity of rails and attachments required.

6.13.2.6 All hardware required to fully provision the ESLs and prepare the ESLs for store operation.

6.13.3 The Contractor shall work with the DeCA PMO to prepare the site for the ESL installations.

6.13.4 The Contractor shall be responsible for shipping, staging, and storage of all equipment to support the ESL installations.

6.13.5 The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations with respect to the care, handling, storage, shipment, export, or other use of the material hereby received.

6.13.6 The Contractor shall perform the on-site ESL installations, with a team of DeCA employees, of hardware equipment installation / configuration, electrical wiring, and software provisioning required to complete the upgrades. DeCA employees will install the shelf rails and ESLs.

6.13.7 The Contractor shall develop, integrate, deploy, and support the expansion of graphical ESLs to all OCONUS locations.

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.14 Hardware Requirements for New ESL Installations (OCONUS).

6.14.1.1 The Contractor shall provide the labels and ESL infrastructure components needed to deploy the ESLs.

6.14.1.2 The Contractor shall provide labels capable of operating in dry, chill, or freezer area / locations.

6.14.1.3 The Contractor shall provide freezer labels capable of 0-degree Fahrenheit operation.

6.14.1.4 The Contractor shall provide fully graphic labels with battery life of 10 years or longer.

6.14.1.5 The Contractor shall provide labels that communicate wirelessly using infrared communications.

6.14.1.6 Wireless communication shall be secured from compromise as required by Department of Defense (DoD) Directive 8100.2.

6.14.1.7 The Contractor shall provide equipment that integrates with DeCA’s secure wireless infrastructure and utilizes the implemented encryption technology.

6.14.1.8 The Contractor shall provide all equipment and associated items such as, cables, power cords, and power supplies to fully complete the ESL installation.

6.14.1.9 The Contractor shall provide equipment that accommodates variations in power supplied world-wide. Some commissaries are located in countries that use 220/240 volts, 50 Hz power.

6.14.1.10 The Contractor shall provide all equipment that are restrictions of Hazardous Substances compliant.

6.14.1.11 The Contractor shall provide the appropriate rails (for Madix shelving and others) to support the store shelving.

6.15 Software Application and Operating System (OS) Maintenance and Administration New ESL Installations (OCONUS). The Contractor shall provide full OS and Pricer application support at all OCONUS store locations after installation is completed.

6.15.1.1 The Contractor shall sustain the legacy interfaces with DeCA’s POS solution (NCR’s Emerald and Power HQ) and support integration with future interfaces, as required.

6.15.1.2 The Contractor shall maintain in-store access to the Pricer application from the DETs.

6.15.1.3 The Contractor shall perform nightly back-ups of each store’s Pricer database.

6.15.1.4 The Contractor shall support and maintain the Pricer CMT and provide access to DeCA’s personnel, as requested.

6.15.1.5 The Contractor shall ensure the Pricer application is fully maintained to address cyber vulnerabilities.

6.15.1.6 The Contractor shall provide OS maintenance support for the Pricer in-store ESL Server and the DET.

6.15.1.7 The Contractor shall ensure all OS supporting the Pricer ESL solution are fully maintained to address cyber vulnerabilities.

6.15.1.8 The Contractor shall perform software application and OS updates remotely utilizing ESM Tools.

6.16 Integration Support. DeCA currently has the proprietary, legacy Pricer ESL application fully integrated within NCR’s Enterprise Business Systems (EBS) solution at CONUS locations. The Contractor shall maintain full integration for both the legacy and upgraded Pricer solution within NCR’s EBS solution.

6.17 Hardware Installation and Maintenance (OCONUS). The contractor shall provide all hardware installation, maintenance support, and services to fully deploy and maintain the ESL solution.

6.17.1.1 The Contractor shall work with the DeCA PMO to develop a strategy and plan to fully install the ESL solution in DeCA’s OCONUS locations.

6.17.1.2 The Contractor shall conduct site surveys and submit a SSR to the DeCA PMO for approval prior to installation of any equipment at OCONUS locations.

6.17.1.3 The Contractor shall provide annual hardware maintenance support for all ESL hardware components located in OCONUS store locations.

6.17.1.4 The following hardware components support the current Pricer ESL solution:

· Pricer branded proprietary in-store base stations and transceivers.

· Pricer in-store ESL Server, UPS, KVM.

· In-store DET

6.17.1.5 The Contractor shall provide hardware maintenance support for the components listed under Section 6.17.1.4

6.17.1.6 The Contractor shall provide world-wide depot maintenance services for all applicable ESL hardware equipment.

6.17.1.7 The contractor shall support the following Service Level Agreements (SLAs). The ESL Program SLAs are as follows:

· Functional tasks cannot be completed or data integrity at risk.

· Failures that prevent a DeCA store from selling groceries.

Response: 30 minutes CONUS Resolution: 6 hours OCONUS Resolution: 24 hours Response: 30 minutes CONUS Resolution: 6 hours OCONUS Resolution: 24 hours

P2 USER ESSENTIAL (HIGH)

· Substantial loss of service in a production system with no Work workaround available.

· Functional tasks cannot be completed.

· Production system is operational but partially degraded.

· Disruption to a DeCA store’s efficient operations.

Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours

P3 GENERAL ISSUES (MEDIUM)

· Production system is adversely affected; however, a workaround is known.

· Standard issues and tasks with minimal business impact; Production system is operational.

· Failures that present smaller impact to a DeCA store’s business.

Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours Response: 2 hours CONUS Resolution: 18 hours OCONUS Resolution: 36 hours

· Failures that have smaller impact to a DeCA store’s ability to do business.

Response: 24 hours Resolution:72 hours

Respond – 4 hours Resolve – 48 hours

OCONUS Resolution: 96 hours N/A

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.18 ESL Labels. The contractor must maintain the templates supporting both the legacy data elements and creation of new templates.

6.18.1 The Contractor shall support and maintain the segmented and graphical labels currently deployed at DeCA.

6.18.2 The Contractor shall provide and maintain ESLs with the following:

6.18.2.1 The ESLs will be graphical display with multiple programmable pages. The ESLs will be a minimum of three colors (black, white, red) and must display the following: Item Description, price of item, per unit price, and the Universal Product Code (UPC). The ESLs must have the ability to display UPC only full screen on demand or by a user-controlled schedule. ESLs will have the ability to display flagged data from Power HQ to show item as a Sale Item, Woman Infant Children (WIC), Out of Stock (OOS), Dietician approved, and/or EBT/SNAP. The ESL will have the ability to show a flashing LED for the customer and the store employees. Chill and freeze area labels must be water-resistant and temperature resistant.

6.18.2.2 The ESLs will have a minimum 10-year battery life. ESLs will have a minimum two-year warranty, and the supplier must have an online replacement ordering process for all required equipment as needed by the stores.

6.18.2.3 The ESL software must have the ability to identify labels and infrastructure components that are no longer functioning properly. The ESLs will be manageable from the floor utilizing the new Hand-Held Terminal (HHT). The ESL will be able to be linked or unlinked on the sales floor. The ESL will have a minimal refresh time following change of item information.

7. Performance Standards:

1.All regional outages or store outages, DeCA directed tickets resolved within 24 hours.

2.Group of patrons, resolved within two business days.

3.Single User, addressed within three business days resolved within five business day.

The system must maintain an availability and operational rate of 95%.

8. Period of Performance:

The Period of Performance for this task order will consist of a one-year base period and will include four one-year option periods. In the event of a Government shutdown, and as directed by the COR, the contractor shall continue performance in emergency or mission essential conditions.

Base Period: October 1, 2025 – September 30, 2026 Option Year 1: October 1, 2026 – September 30, 2027 Option Year 2: October 1, 2027 – September 30, 2028 Option Year 3: October 1, 2028 – September 30, 2029 Option Year 4: October 1, 2029 – September 30, 2030

9. Place of Performance:

Mission Location: All CONUS and OCONUS DeCA Commissary locations and the DeCA test lab located at the DeCA HQ on Fort Gregg-Adams, VA. See Exhibit A for store locations (included in the Commissary List tab).

Place of Performance: The Contractor shall perform most of the work required under this PWS in the DeCA facilities, recognizing that some tasks may require performance at the contractor’s facility as determined by DeCA PMO.

The Contractor shall use of the Defense Information System to submit security information. The Contractor is responsible for their employees’ security and background checks.

Travel to support the Performance Work Statement shall be authorized, in writing, by the Government prior to performance. Travel shall be paid IAW Joint Travel Regulations and Federal Acquisition Regulation Part 31.205-46. Travel will be a cost reimbursable contract line item to the Contractor. Contractor personnel may be required to travel outside the commuting vicinity of their duty locations, travel exceeding 50 miles. Travel less than 50 miles will be at the contractor’s expense. The COR will identify travel requirements. The contractor shall submit a travel itinerary and estimated costs for approval by the COR.

Hours of work: The Contractor shall have ESL personnel available to the PMO from 0600-1600 hours EST during normal workdays, excluding Government holidays.

The Contractor shall assure that Tiers 2 and above help desks are available to DeCA employees during 24/7, excluding Government holidays.

10. Security Requirements:

10.1 The Contractor must ensure that all personnel who access Government computer systems meet the DoD 5200.2-R requirements. They must also receive a favorable investigation that is appropriate for their level of access to Government information. The Contractor personnel shall possess a Tier 2 Investigation (formerly National Agency Check with Local Agency Check and Credit) when individual performance starts. The Contractor must designate each of their personnel to an Information Technology position category (IT-I, IT-II, or IT-III) based on their level of access and in compliance with DeCA criteria. All personnel performing on or supporting this contract in any way relating to accessing DeCA network shall be U.S. citizens.