Attachment_5__QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title (Add contract/task order number at award): DISA MPE CAD & Engineering Services

2. Purpose:

This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

3. Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides program oversight and supports the COR’s performance assessment activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Contracting Officer’s Representative (COR) and Alternate Contracting Officer Representative (ACOR) – The COR/ACOR is responsible for providing continuous technical oversight of the contractor’s performance. The COR/ACOR uses the QASP to conduct the oversight/surveillance process. The COR/ACOR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR/ACOR is responsible for reporting early identification of performance problems to the KO. The COR/ACOR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR/ACOR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

4. Primary Method of Surveillance:

Surveillance will be conducted using a combination of 100% inspections and periodic inspections. See Appendix 1 – Surveillance Matrix.

Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR/ACOR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR/ACOR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The AQL performance Standard Table should be used to form the foundation of the COR’s/ACOR’s inspection checklist.

5. Performance Standards:

· Monthly Status Reports are accurate and on time at least 80% of the time.

· Facility surveys and reports are technically correct and completed in accordance with standard document format at least 95% of the time.

· Integrated as-built drawings are complete, accurate, and on time at least 95% of the time.

· SharePoint and network drive updates are technically correct and on time at least 95% of the time.

· Master Drawing Format files are sustained to incorporate as-built drawings which are complete, accurate, and on time at least 95% of the time.

· In-house engineering CAD drafting is complete and accurate at least 95% of the time.

· Mechanical and electrical project design engineering calculations, in-house designs, design reviews, draft documentation, cost estimates, and reports are technically correct at least 95% of the time.

· Electrical engineering calculations, in-house designs, design reviews, draft documentation, cost estimates, and reports are technically correct at least 95% of the time.

· Mechanical and electrical engineering project transition technical reports, transition and close-out documentation, ASI tracking/coordination, maintenance recommendations, design reviews, draft documents, cost estimates, CFD models, energy efficiency recommendations, and reports shall be technically correct at least 95% of the time.

· Facility documentation maintenance, updates, and recommendations for Facilities and Maintenance Standards and for Data Center Facility Equipment Technical Engineering Specifications are accurate and timely at least 95% of the time.

· Environmental engineering technical approach recommendations and reports meet technical requirements and are on time at least 95% of the time.

· Environmental engineering site visits and requirements task orders begin within 30 days from task order award 100% of the time.

· Environmental engineering submittals are accurate, complete, and on time at least 95% of the time.

· Professional engineering technical approach recommendations and reports meet technical requirements at least 95% of the time.

· Professional engineering site visits and requirements task orders begin within 30 days from task order award 100% of the time.

· Professional engineering submittals are accurate, complete, and on time at least 95% of the time.

6. Documenting Performance:

Acceptable Performance.

The Government shall document positive performance. A Performance Assessment Report (PAR) template is attached (Appendix 2). Any report may become part of the supporting documentation for fixed price payments, award/incentive fee payments, Contractor Performance Assessment Reporting System (CPARS) entries, or other actions. Government acceptance of services permits the contractor to invoice for the service fee.

Unacceptable performance.

Unacceptable contractor performance can be identified by customer complaints (Appendix 3) or upon schedule surveillance evaluations. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR shall document the discussion and place it in the COR file and provide a copy to the KO.

When the COR determines formal written communication is required, the COR shall prepare a Corrective Action Report (CAR). The CAR is forwarded to the KO for dissemination to the contractor. A CAR template is attached to this QASP (Appendix 4).

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the KO and COR. The Government may withhold payment for services until corrective action is taken. The Government shall review the contractor's corrective action plan to determine acceptability. Upon Government acceptance of the corrected services the contractor will be permitted to invoice for the service fee.

Any CAR may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, CPARS or other actions deemed necessary by the KO.

7. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO. The contractor will complete annual reporting required by DARS clause 52.237-9001, Enterprise-wide Contractor Manpower Reporting Application (eCMRA) Reporting.

8. Acceptable Quality Level (AQL):

The AQL for this contract is between 80% and 100% depending on the task. See Appendix 1 – Surveillance Matrix.

9. Evaluation Method:

The COR/ACOR will review deliverables, receive customer feedback, and perform inspections in order to evaluate the contractor’s performance. Acceptable and/or unacceptable performance will be documented and communicated to the contractor and KO according to paragraph 6 of this QASP.

10. Performance Rating

In evaluating the quality of contractor’s performance, the following performance ratings may be used (same as CPAR ratings).

Performance Rating Criteria

Appendix 1 - Surveillance Matrix

Tasks: 6.1, 6.2, 6.3, &

6.4 – Monthly Status Report, ensure correct and timely information availability

Subtask 6.1.1 – SharePoint (DEPS) & network drive updates shall be technically correct and timely infor mation availability.

Performance occurs with no req uired re-performance or re-work at least 95% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

100% inspection of deliverable materials.

Subtask 6.1.2 – Sustain existing Master Drawings Files by incorporating as-built drawings to ensure complete, correct, and timely information availability.

Performance occurs with no required re-performance or re-work at least 95% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

100% inspection of deliverable materials.

Subtask 6.2.1 – Mechanical Engineering project design and support. Engineering calculations, in-house designs, design reviews, draft SOWs/PWSs, cost estimates, and reports shall be technically correct

Performance occurs with no required re-performance or re-work at least 95% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

100% inspection of deliverable materials.

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 2 – Performance Assessment Report

Appendix 3 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 – Corrective Action Report

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Enclosure 6, Page 1 of 2 Pages 17Jul2013/Version 2

Encl 4, QASP 3Oct2016/V1