QASP_-_DHQCSD14MPA0210.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: Security System Maintenance at DECC PAC

2. Work Requirements:

6.1. Task 1: Preventative Maintenance Services

6.2. Task 2: Emergency Maintenance Services (24x7)

6.3 Task 3: Unscheduled Maintenance and Repair Service Calls

6.4. Task 4: Realignment, Additions and Modification to Existing Equipment

3. Primary Method of Surveillance:

The method of surveillance varies by task with 100 percent inspection for critical emergency repairs, service reports, and AQ forms; random sampling for routine on-going maintenance, and periodic inspection for infrequent tasks, to be recorded at frequencies defined by the deliverables section of the PWS.

· 100 Percent Inspection. This is usually only the most appropriate method for infrequent tasks or tasks with stringent performance requirements, e.g., where safety or health is a concern. With this method, performance is inspected/evaluated at each occurrence. One hundred percent inspection is too expensive to be used in most cases.

· Random Sampling. This is usually the most appropriate method for recurring tasks. With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Computer programs may be available to assist in establishing sampling procedures.

· Periodic Inspection: These services are monitored weekly, monthly, quarterly, semiannually, annually, etc. Periodic types of activities are perfect for periodic inspection because not only are they infrequent, but there is normally a predetermined, specified time frame within which the tasks must be accomplished.

The facility manager or alternate facility representative should know when Contractor personnel are performing services in support of the facility, whether routine, emergency, or in support of a Technical Requirement (TR). The Contractor personnel shall sign in to the supported facility in accordance with established security and visitor protocols, and shall physically notify the facility manager or alternate facility representative of their arrival and departure. As a QA representative for the Government, the facility manager may, for any service visit, request the Contractor personnel to demonstrate what work was accomplished during the visit, discuss the condition of the serviced equipment, and/or inspect with the Contractor personnel the services rendered for compliance with guidance and instructions for the specific services. All demonstration/inspections shall be documented with a signed QA (CD521-2178) form. (Security escort personnel are not authorized and may not be delegated to inspect or sign as complete work accomplished under this contract.)

4. Scope of Performance:

An overview of the work to be provided under this contract follows. The Contractor shall:

· Provide scheduled preventative maintenance services to the integrated access control system (ACS), intrusion detection system (IDS), and closed circuit television (CCTV) system.

· Provide emergency repair/sustainment services, as necessary, for the integrated security system.

· Provide response to unscheduled service calls of minor maintenance and repair (non-emergency) which may occur between scheduled preventative maintenance visits.

· Provide services to realignment, additions, and modification, of components to the security system as required during the lifetime of the contract.

· Document the system layout and connectivity, and provide complete Configuration Management of the system(s) through the life of the contract.

· Ensure that the system meets all security and safety guidance and requirements of section 12 and 14 of this contract.

Analog layout plans of the facilities indicating the layout of existing security equipment are available solely to bidding vendors through the contracting office. These informational layout diagrams are restricted for security reasons and will not be disseminated through other channels. Digital (CAD) layout plans of the facilities, generally without existing security equipment and communications layout information, will be provided at time of award to the successful bidder.

Associated equipment and hardware such as electronic door strikes, magnetic locks, panic/crash bars, door hardware (including hinges, handle sets, lock sets, power openers, & latch guard plates), X-09 (and similar) high-security locksets, strobe lights & switches, legacy emergency backup batteries, controller units and enclosures, and control & power wiring for the system is also present and included in the scope of this agreement. The Contractor will be responsible for maintenance and repair of these additional components. Doors in the facility that do not have security devices on them are excluded from the scope (although they may be added to the scope by the addition of security system equipment).

The Contractor is responsible for surveying the existing building and security systems to confirm the number, location, and type of installed equipment and the support requirements for each. All new conductors (power and data) are required to be installed into conduit (not free-run). Where existing (legacy) equipment is used, retrofit of existing conductors into conduit is not required until that legacy equipment is replaced. Proposals and designs shall explicitly indicate where legacy free-run conductors (power and data) are located. Where legacy equipment is replaced, conductors shall be replaced and installed into conduit (not free-run).

5. Performance Standards:

Task 6.1. PM Services. (Task 1) Subtask 6.1.1. Provide semi-annual scheduled PM for the Access Control and Intrusion Detection security systems.

Task 6.2. Emergency Maintenance Services (24x7) (Task 2) Subtask 6.2.1. Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday.

Task 6.3. Unscheduled Maintenance and Repair Service Calls. (Task 3) Subtask 6.3.1. Service Call report shall be provided on tasks performed, software and firmware repairs or installs, any findings relating to equipment condition and/or recommendations to improve the condition of the system.

6.4. Realignment, Additions, and Modification to Existing Equipment (Task 4) Subtask 6.4.1. Prepare Technical Requirement (TR) cost estimates of hardware/software and labor hours to complete such an installation.

6. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer’s Representative (COR) and the contracting officer (KO) will evaluate the initial submission. The COR and KO will conduct ad hoc reviews of the contractor’s compliance throughout the remainder of the contract. The statutory or regulatory compliance items that are part of the contract such as combating trafficking in persons, EEO, wage determinations, intellectual property, subcontracting plan compliance, etc. (see the COR handbook) will be monitored. The COR must notify the Contracting Officer if there are any potential or actual non compliance issues with federal statues, laws, or regulations, since the KO is the only person that can resolve these noncompliance issues related to law or regulations.

7. Acceptable Quality Level (AQL):

The AQL is described in the performance threshold information in the tables in section 5 above.

8. Evaluation Method:

The COR will document the time of verbal notification to the contractor. The on-site government representative will document and notify the COR and the contractor on the following:

· Random sampling of Preventive Maintenance and 100% inspect of the summary reports of Preventive Maintenance (PM) performed and notification of all firmware updates.

· 100% inspection of all Emergency Maintenance Services with the official time and date of notification on the Maintenance Call Record.

· Periodic inspection of all Unscheduled Maintenance and Repair Service Calls.

· Site government representative will acknowledge and concur on a QA Surveillance Form with 100% inspection on all technical requirements work performed for realignment, additions and modifications to security system equipment.

The COR will review self-diagnostic systems logs, conduct a comparison with actual maintenance performance and otherwise verify and validate contractor performance. The contractor shall enter in the record the official time the system is restored to full operational status. The COR will confirm the date and time of problem resolution in the record.

9. Incentives (Positive and/or Negative): None.

Enclosure 6, QASP Page 1 of 6 Pages 09Jan2012/Version 1.2

Attachment 2, QASP Page 2 of 6 Pages