Attach_1_-_PWS.doc

PERFORMANCE WORK STATEMENT (PWS)

For DISA Pacific Integrated Security System

Sustainment, Maintenance, and Repair (SM&R) Services as of July 22, 2014

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1. Contracting Officer Representative (COR):

a. Primary COR:

Name:

Organization:

Department of Defense Activity Address Code (DODAAC):

H98249

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR:

Name:

Organization:

Phone Number:

Fax Number:

E-Mail Address:

2. Contract Title: Integrated Security System Maintenance and Repair Services (SR&M), Defense Enterprise Computing Center (DECC) Pacific (PAC) Pearl Harbor, Hawaii.

3. Background: Defense Information Systems Agency (DISA) Enterprise Services (ES) datacenters provide routine and mission-critical computer processing resources and support to numerous government agencies on a fee-for-service basis, 24 hours per day, 7 days a week.

DISA sites are access-controlled and monitored to provide operational and mission security for customer programs and equipment. Changes in operational requirements, on-going and changing security concerns and regulations, DISA transformation initiatives, and aging systems all require that DISA continue to invest in maintaining modern, operational, secure access control systems at its facilities. Maintaining security systems that meet & exceed changing DISA security requirements is a challenge met by this contract.

Plans of the facilities indicating the layout of existing security equipment are available solely to bidding vendors through the contracting office. These plans are restricted for security reasons and will not be shared or passed to others outside the bidding vendors. Digital computer-aided design (CAD) layout plans of the facilities, generally without existing security equipment and communications layout information, will be provided at time of award to the successful offeror.

4. Objectives: The Contractor shall provide ongoing sustainment, repair, and modification services consisting primarily of hardware & software modifications and preventive maintenance for the Government-owned integrated security system for DISA PAC. The installed system will be modified as needed over the period of performance of the contract in order to continue to provide a fully functional system that meets all current security and operational requirements.

This contract includes contract line item numbers (CLINs) for Preventative Maintenance (PM), Emergency Maintenance, Unscheduled Maintenance and repair (non-emergency) Service Calls, and Realignment, Additions and Modifications to existing system equipment. The installed system will be modified as needed over the period of performance of the contract in order to continue to provide a fully functional system that meets all current security and operational requirements.

5. Scope: The security system is a fully integrated access control system (ACS), intrusion detection system (IDS), and closed circuit television (CCTV) system. This performance based service contract includes:

5.1.1. Provide scheduled PM services to the integrated security system to include semi-annual scheduled PM for the ACS, IDS and the CCTV camera and monitoring system; database updates and providing proximity cards and printer ribbons.

5.1.2. Provide emergency repair/sustainment services, as necessary, for the integrated security system.

5.1.3. Provide response to unscheduled service calls of minor maintenance and repair (non-emergency) which may occur between scheduled PM visits.

5.1.4. Provide services for realignment, additions, and modification of components to the security system as required during the lifetime of the contract.

5.1.5. Document the system layout and connectivity, and provide complete Configuration Management (CM) of the system(s) through the life of the contract.

5.1.6. Ensure that the system meets all security and safety guidance and requirements of this contract.

5.2. Associated equipment and hardware such as electronic door strikes, magnetic locks, panic/crash bars, door hardware (including hinges, handle sets, lock sets, power openers, & latch guard plates), X-09 (and similar) high-security locksets, strobe lights & switches, legacy emergency backup batteries, controller units and enclosures, and control & power wiring for the system is also present and included in the scope of this agreement. The contractor will be responsible for maintenance and repair of these additional components. Doors in the facility that do not have security devices on them are excluded from the scope.

5.3. The contractor is responsible for surveying the existing building and security systems to confirm the number, location, and type of installed equipment and the support requirements for each within the initial 30 days following contract award. All new conductors (power and data) are required to be installed into conduit (not free-run). Where existing (legacy) equipment is used, retrofit of existing conductors into conduit is not required until that legacy equipment is replaced. Proposals and designs shall explicitly indicate where legacy free-run conductors (power and data) are located. Where legacy equipment is replaced, conductors shall be replaced and installed into conduit (not free-run). The conduit containing these security system conductors must be clearly labeled to indicate what it contains every 5-7 feet where it can reasonably be viewed by anyone working on the system.

5.4. A list of Government-owned equipment currently installed and operational at the site is attached as part of this solicitation

6. Performance Requirements: The contractor shall supply all parts, labor, materials, equipment, tools, consumables, supervision, and other resources necessary to accomplish all tasks.

Contractor personnel assigned under this contract shall be certified by the security system software manufacturer in that system’s design and installation, configuration, and operation/administration. Documentation of these certifications shall be provided in the contractor’s proposal.

6.1 Task 1 - PM Services

6.1.1. PM Services shall include all consumable parts, remedial repairs, labor, and expenses. The contractor shall provide semi-annual scheduled PM for the ACS and IDS to include assembly/disassembly of door controls and equipment, maintenance and routine inspection of access control and intrusion detection hardware, equipment detail cleaning (including removal of cobwebs, camera lens cleaning, cleaning of keypads, and similar), operational testing of all components, and review of site access control software setup and database(s) to ensure proper and efficient operation of all system components. The Contractor shall ensure that the ACS badging system is in working order and uses ribbon/cleaning rollers (or equivalent based on the printer/encoder equipment provided) for the printer during the PM.

6.1.2. The contractor shall provide semi-annual PM services for the CCTV camera and monitoring system to include setup and organization of hardware and cabling, cleaning of all camera equipment, checking of all multiplexer and Digital Video Recorder/Network Video Recorder (NVR) ports and cables, checking and testing of all batteries, and alignment/tweaking of cameras for proper aperture, aim, and resolution. PM shall include thorough cleaning, adjustments, services, and recommendations for support of interior and exterior camera equipment.

6.1.3. Databases shall be backed up and stored in a secure offsite location at least quarterly, per direction of the site Security Manager.

6.1.4. Databases shall be cleaned and optimized semi-annually by the contractor. These services shall include management of all server and terminal hard drive spaces, to include defragmentation and cleaning/optimization, and identification of other potential problem areas that could degrade system performance.

6.1.5. The contractor shall provide 200 proximity cards and 4 printer ribbons during each performance year of the contract within 30 calendar days of the option year (OY) Notice to Proceed.

6.1.6. The first PM service shall be completed within 30 days of contract award and again approximately every 6 months minimum, as scheduled and coordinated with the site Security Manager.

6.1.7. The contractor shall notify the Government on necessary repairs and improvements to the security system. If the Government chooses to replace or add equipment, this can only be accomplished via modification to the contract under CLIN 0003.

6.1.8. Software/Firmware Updates

6.1.8.1. Firmware releases by the manufacturer for any system hardware shall be installed within 30 calendars days of firmware release date (not necessarily coinciding with other scheduled maintenance services). Software patches, updates, and new releases for all installed software on all information technology (IT) equipment shall be installed and the systems tested for stability and correct operations during all PM services. Under no circumstances shall installed software on security system equipment be allowed to not have the most current updates or security patches at the completion of a PM service. The security network to be maintained is a private, closed network with no connection to the outside world. No other networks may be connected to these computers, either DISA local area network connections or direct connections to the internet.

6.1.8.2. The contractor is responsible for ensuring that the operating systems (OS), anti-virus programs, and all installed applications (security system software and accessory software including office productivity and photo manipulation) are kept up-to-date with current updates, security patches, and similar.

6.1.8.3. PM shall include a Premium Software Support agreement with the integrated security system software manufacturer. All necessary licenses shall be included in the agreement. The Contractor must be an authorized representative of the integrated security system software and must be fully trained and certified to operate and maintain that system. The Premium Software Support agreement shall include software patches and installation of such within one month of release (not necessarily coinciding with other scheduled maintenance services). The installation of these patches shall be fully tested on a non-critical test system prior to operational deployment at DECC PAC to ensure that they are compatible with the Security Technical Implementation Guide (STIG) on the operational hardware.

6.1.8.4. Security Managers shall be trained when software has been updated during ongoing PM services shall be conducted as noted above, at the time of the upgraded software installation.

6.1.8.5. STIG Requirements

All computer equipment, OS, applications, and peripheral devices installed to support this system must meet any applicable STIG requirements (http://iase.disa.mil/stigs/index.html). The contractor must ensure that all proposed equipment and systems meet all current STIG requirements to the satisfaction of the DECC Pacific site Security Manager prior to procurement and/or installation; this may require alternate approaches to those normally taken at non-Department of Defense locations, IT equipment used at DISA sites has a number of security requirements before it can be started or connected to any network(s). The contractor shall coordinate with the site Security Manager to determine the current software requirements.

6.1.9. Service report on tasks performed, software and firmware releases (to include STIGs) installed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the COR and site Security Manager concurrently not more than 15 calendar days following the completion of PM services in electronic format.

6.1.10. The ES521 Form 2178 (CD521-2178) Quality Assurance (QA) Surveillance Form (Attachment 1) shall be used by the COR to record observations and certify that all onsite services are completed as required at every onsite service. The signed QA form is the proof of service completion for invoicing. Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered shall be provided to the COR not more than 15 calendar days following the completion of PM services in electronic format.

The contractor shall notify the site security manager or alternate site representative when they have contractor personnel performing services in support of the facility, whether routine or emergency. The contractor personnel shall sign in to the supported facility in accordance with (IAW) established security and visitor protocols, and shall physically notify the facility manager or alternate facility representative of their arrival and departure. The security manager, as a QA representative for the Government, may for any service visit, request the contractor personnel to demonstrate what work was accomplished during the visit, discuss the condition of the serviced equipment, and/or inspect with the contractor personnel the services rendered for compliance with guidance and instructions for the specific services. All demonstration/inspections shall be documented with a signed QA (CD521-2178) form.

6.1.11. Deliverables for PM Services

· Proximity cards (200 each) and 4 printer ribbons at the beginning of each performance year within 30 calendar days of the OY Notice to Proceed. Reference 6.1.5.

· Service report on tasks performed, software and firmware releases (to include STIGs) installed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office Representative (COR) and site Security Manager concurrently not more than 15 calendar days following the completion of PM services in electronic format. Reference 6.1.9.

· Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered shall be provided to the COR not more than 15 calendar days following completion of the service. Reference 6.1.10.

6.1.12. Configuration Management (CM)

CM tasks are implicit to the successful completion of PM services under this contract. The contractor shall maintain equipment configuration information and provide necessary updates to the Government Representative(s) as changes occur, so that CM information remains continuously up-to-date. CM is a subset of PM for the purpose of ordering work under this contract. CM services shall include production of updated records for installed equipment, equipment power sources, equipment operation and maintenance manuals, warranty information, and an up-to-date overlay of the security device locations and power/datacomm cabling pathways on a (Government-provided) layout plan of the facility. Updated CM documents shall be provided to the government no later than 6 months after award.

6.1.12.1. CM services shall include all enclosures for power, communications, and control of security system elements shall be labeled as to purpose and what systems are routed through the enclosure. All security elements shall have a standard naming convention. Labels shall be applied to controller enclosures reflecting the equipment that each enclosure supports.

6.1.12.2. CM Equipment List: The CM system shall be supported by an electronic organization tool (spreadsheet is acceptable) of the contractor’s design that contains, at a minimum: Equipment name, Make, Model, Manufacturer, Serial number if applicable, Location physically installed, Door or area supported, Alarm modes, associated (linked) equipment, and capability information (for example, resolution and aperture of a camera, or mounting type and field-of-view for a PIR). This information may be stored in the integrated security system rather than a separate electronic tool, but must be able to be easily retrieved and saved in electronic (PDF or XLS) format (i.e., a full reporting function must exist). CM equipment lists shall be provided at the completion of any system upgrade, and again at the conclusion of any work which alters the inventory, not more than 15 calendar days following the completion of the service.

6.1.12.3. CM Drawings: The contractor shall maintain a Record Drawing of the security system fully compliant with the Record Drawing CM with updates provided not more than 15 days following completion of system changes. Project and facility drawing documentation shall be maintained in AutoCAD .dwg format only (except for legacy drawings as discussed in the Record Drawing CM (CM) Specification Project requirements to include red-line and Record Drawings shall specify AutoCAD.dwg as the only allowable file type, and the minimum classification for these documents shall be For Official Use Only (FOUO). Overlay/plan information shall be in AutoCAD 2010 or more recent .dwg format only, with the file(s) reverse compatible with AutoCAD 2010. The Record Drawing shall include, at a minimum, equipment type, location, and label data. CM drawings shall be provided at the completion of any system upgrade, and again at the conclusion of any work which alters the inventory, not more than 15 calendar days following the completion of the service.

Drawings are controlled items and shall be managed for CM and program sustainability.

6.1.12.4. The information maintained is sensitive and considered FOUO, and as such shall be maintained only on protected IT systems that cannot be remotely accessed or hacked via the internet. All information produced under this contract is developed exclusively for the use of the Government and remains the property of the Government. At the termination or expiration of this contract, the contractor shall deliver all (and not retain) CM materials to the site Security Manager(s) or follow-on contractor via an acceptable transfer medium.

6.1.13. Deliverables for CM Services

· Security system Record Drawing in AutoCAD overlaid on facility plan, showing location of all installed (old and new) equipment with individual equipment designators matching their designations in the integrated security system database, and showing all pathways for installed cabling, conduit, and dedicated power (including installed pull boxes where necessary). System may not be accepted until the schematics are provided to the COR and considered complete and acceptable by ES521 (Facilities Engineering). Electronic format is required no later than 6 months after award. Reference 6.1.12.

· Equipment listing including make, model, manufacturer, location, and serial number as appropriate to ensure a complete listing of all installed devices, to include those devices on shared or separate systems within the facility. This deliverable shall be provided at the completion of any system upgrade, and again at the conclusion of any work which alters the inventory, not more than 15 calendar days following the completion of the service. Reference 6.1.12.2

· Record Drawing of all components in the integrated security system, including power and communication pathways. This deliverable shall be provided at the completion of any system upgrade, and again at the conclusion of any work which alters the inventory, not more than 15 calendar days following the completion of the service. Reference 6.1.12.3.

6.2. Task 2: Emergency Maintenance Services (24x7)

Emergency Maintenance Services shall include all troubleshooting and repair of all covered equipment. Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a four (4)-hour response time by trained, proficient operations and repair contractor personnel (report to site or as directed by site representative). The mission critical role of the DECC PAC mission requires this stringent and mandatory response time.

6.2.1. Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient and cost effective manner available. Emergency service calls can occur at any time, on any day.

6.2.2. The contractor shall be able to obtain critical equipment and parts, such as control boards and keypads, to ensure that failures of this equipment can be fixed within a reasonable timeframe of 72 hours.

6.2.3.

Service report on tasks performed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the COR and site Security Manager concurrently not more than 15 calendar days following the completion of Emergency Maintenance services in electronic format.

6.2.4. Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered shall be provided to the COR not more than 15 calendar days following the completion of Emergency Maintenance services in electronic format.

6.2.5. Deliverables for Emergency Maintenance Services (24x7)

Deliverables for Emergency Maintenance Services (24x7)

· Service report on tasks performed, software and firmware releases (to include STIGs) installed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the COR and site Security Manager concurrently not more than 15 calendar days following the completion of Emergency Maintenance services in electronic format. Reference 6.2.3.

· Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered and provided to the COR not more than 15 calendar days following the completion of Emergency Maintenance services in electronic format. Reference 6.2.4.

6.3. Task 3: Unscheduled Maintenance and Repair Service Calls.

Service Calls are unscheduled maintenance & repair tasks of a minor nature, involving contractor labor to resolve, or including repairs or replacement to only minor/ancillary components of the security system in order to bring the system back to full normal operation.

6.3.1. Service Call report shall be provided on tasks performed, software and firmware repairs or installs, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office and site Security Manager concurrently not more than 15 calendar days following the completion of services in electronic format.

Examples of Unscheduled Maintenance Services fitting the Service Call subcategory would include:

· Database restoration work involving only contractor labor (no ODCs).

· Alignment of door hardware to allow proper opening, closing, or other functionality.

· Software configuration (e.g. realigning user groups or sets of access control points within the database).

· Other security system restoration work involving only contractor labor (no ODCs).

· Replacement of failed ancillary components of security devices (e.g., solenoids, transistors, relays).

Service Calls may *not* be used to:

· Replace primary system components (e.g., proximity card readers, keypads, motion sensors, cameras, door contact switches).

· Provide opportunities for solicited or unsolicited proposal development for new requirements.

· Work unrelated to the continued proper operation of the integrated security system, as configured during normal operation.

6.3.2. Service Calls shall require completed QA Form (Attachment 1) indicating completion and acceptance of services rendered provided to the COR in electronic format not more than 15 calendar days following the service call.

6.3.3. The maximum monthly total for all Service Calls placed shall not exceed $1,200. The maximum performance year total for all Service Calls placed shall not exceed $5,000.00. Invoices for Service Calls shall include the date of service, the standard Service Call rate, and the vendor’s cost information for any ODC costs. The contractor shall track accruing costs of the service calls on a monthly basis and provide the cost report to the COR and site technical point of contact each month. It will be necessary to report the costs within 5 calendar days after completion of the month which work occurred to ensure that the site does not exceed these predetermined limits.

6.3.4. Deliverables for unscheduled maintenance & repair

Deliverables for Service Calls

· Service report on tasks performed, and any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office and site Security Manager concurrently not more than 15 calendar days following the completion of Service Call in electronic format. Reference 6.3.1.

· Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered shall be provided to the COR not more than 15 calendar days following completion of the service. Reference 6.3.2.

· Costs reported to the COR and site technical point of contact within 5 calendar days after completion of the month which work occurred. Reference 6.3.3.

6.3.5 The SubCLINs awarded for Service Calls are set as firm fixed. Each SubCLIN will provide for service calls within the level and each service call will be paid the awarded firm fixed price (FFP), no matter what the actual proposed cost are. The levels have been determined based on this data and are as follows:

Level I - $0- $300 -( $195 is the FFP paid with an estimated 4 calls per year

Level II $301 - $600 -( $490 is the FFP paid with an estimated 4 calls per year

Level III $601 - $900 -( $790 is the FFP paid with an estimated 4 calls per year

As the need occurs during the contract period, the COR will relay to the contractor work required that falls under the scope of this service call CLIN. The contractor will submit a proposal, covering all costs, which the COR will evaluate and if accepted, determine which level covers the call. The COR shall not request a service call nor shall the contractor accept a service call that exceeds the contracted/funded amount per SubCLIN. However, if at the end of the contract period the full quantity of calls has not actually been placed, a modification will be issued to reduce the quantity and pay for only the calls performed.

6.4. Task 4: Realignment, Additions and Modification to Existing Equipment

In the event of security system requirements (for example, for additional system hardware, modifications to system layout due to space reallocation, or upgraded control/database software) defined by the Government, a technical requirement shall be processed for minor, routine system modifications only. System modifications and minor, non-emergency repairs are anticipated throughout the life of the contract. The following are examples of new system requirements anticipated to be required during the term of this agreement. Potential tasks that can be accomplished on the security systems covered by this contract, but not limited to the following:

· Replacement of existing ACS and IDS components (locks, proximity readers, PIR, BMS, etcetera) upon component failure

· Additional doors to be covered by ACS (new security requirements)

· Removal of doors from ACS (removal of security requirements)

· Replacement of motion sensor request-to-exit motion sensors with exit card readers (modifications)

· Relocation of controller enclosures and interface components

· Migration of ACS database to upgraded ACS control computers

· ACS database software upgrades required to maintain system warranty

· Installation of additional passive infrared motion sensors or other intrusion detection system components

· Installation of x-ray equipment/devices for personnel and property scanning

· Installation of wireless scanning/sniffing equipment

· Upgraded controller cards required for ACS database software compatibility

· Installation of additional fixed or pan-tilt-zoom cameras to CCTV network

· Replacement of CCTV multiplexers, controllers, and/or NVR to increase capabilities

6.4.1. The contractor shall prepare technical requirement proposals with estimates of hardware/software costs and labor hours to complete such an installation and provide to the COR within 10 calendar days of the government request. The site Security Manager and the Chief of Facilities Engineering, DISA ES, shall approve all upgrade and submit a modification request to the contracting office. The Contracting Officer (KO) shall add these requirements to the current year contract by modification of the contract before the beginning of any upgrade, realignment, addition or modification.

6.4.2. Technical Submittal information from the Original Equipment Manufacturer (OEM) on equipment installed shall be provided to the COR in electronic format not more than 15 calendar days following the system change.

6.4.3. Updated Record Drawings documenting changes to security system indicating location and details of all changes completed during any Technical Requirement ordered for these services. Documents shall be provided to the COR in electronic format not more than 15 calendar days following the system change.

6.4.4. Service report on tasks performed, software and firmware releases (to include STIGs) installed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the COR and site Security Manager concurrently not more than 15 calendar days following the completion of Emergency Maintenance services in electronic format.

6.4.5. Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered and provided to the COR in electronic format not more than 15 calendar days following the completion of services. .

6.4.6. Security System Cabling:

In support of a technical requirement for security system realignment, addition or modification, the contractor shall provide and install all necessary conduit and datacomm cabling to integrated security component locations. All cabling used in the facility shall be plenum-rated, regardless of application. The designated color for datacomm cabling for the integrated security system at DECC PAC is PURPLE. All datacomm cabling to be installed (coax, cat5 copper, and fiber optics) shall be jacketed in PURPLE. All existing (legacy) datacomm cabling to remain in use shall be labeled at both ends as to its system, function, and equipment connected; retrofitting to change the color shall not be required. Electrical conductors, to include 24V, are not required to follow the color scheme. All new conductors (power and data) are required to be installed into conduit (not free-run). Where existing (legacy) equipment is used, retrofit of existing conductors into conduit is not required until that legacy equipment is replaced. Where legacy equipment is replaced, conductors shall be replaced and installed into conduit (not free-run) with PURPLE color coded labels or coated conduit unless designated otherwise by a government representative.

6.4.7. Deliverables for Realignment, Additions and Modification Services.

· Prepare technical requirement proposals with estimates of hardware/software costs and labor hours to complete such realignment, additions and modifications to the system provide to the COR within 10 calendar days of the government request. Reference 6.4.1.

· Technical Submittal information from the OEM on equipment installed shall be provided to the COR in electronic format not more than 15 calendar days following the system change. Reference 6.4.2.

· Updated Record Drawings documenting changes to security system indicating location and details of all changes completed during any Technical Requirement ordered for these services. Documents shall be provided to the COR in electronic format not more than 15 calendar days following the system change. Reference 6.4.3.

· Service report on tasks performed, software and firmware releases (to include STIGs) installed, equipment installed and/or removed, and any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office and site Security Manager concurrently not more than 15 calendar days following the completion of Installation & Realignment services in electronic format. Reference 6.4.4.

· Completed QA Form (Attachment 1) indicating completion and acceptance of services rendered shall be provided to the COR not more than 15 calendar days following completion of the service. Reference 6.4.5.

7. Performance Standards:

Task 6.1. PM Services. (Task 1)

Subtask 6.1.1. Provide semi-annual scheduled PM for the Access Control and Intrusion Detection security systems.

Subtask 6.1.12.2.

CM Equipment List: The CM system shall be supported by an electronic organization tool (spreadsheet is acceptable)

Task 6.2. Emergency Maintenance Services (24x7) (Task 2)

Subtask 6.2.1. Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday.

Task 6.3. Unscheduled Maintenance and Repair Service Calls. (Task 3)

Subtask 6.3.1. Service Call report shall be provided on tasks performed, software and firmware repairs or installs, any findings relating to equipment condition and/or recommendations to improve the condition of the system.

6.4. Realignment, Additions, and Modification to Existing Equipment (Task 4)

Subtask 6.4.1. Prepare Technical Requirement (TR) cost estimates of hardware/software and labor hours to complete such an installation.

7.1. Quality Control & Quality Assurance.

The facility manager or alternate facility representative should know when contractor personnel are performing services in support of the facility, whether routine or emergency. The contractor personnel shall sign in to the supported facility IAW established security and visitor protocols, and shall physically notify the facility manager or alternate facility representative of their arrival and departure. As a technical representative, the facility manager may, for any service visit, request the contractor personnel to demonstrate what work was accomplished for this service, discuss the condition of the serviced equipment, and/or inspect with the contractor personnel the services rendered for compliance with guidance, instructions for the specific services and in IAW the contract. All demonstration/inspections shall be documented with a signed QA (CD5) form (Attachment 1). (Security escort personnel are not authorized and may not be delegated to inspect or sign as complete work accomplished under this contract.)

7.2. Communications.

The COR may involve additional personnel in communications with the contractor, but the COR remains the official liaison for any technical communications with the contractor. The contract may require on-site monitoring of the services being performed. If on-site monitoring is required, the DISA Facilities Engineering (ES521) personnel will perform this function, providing input to the COR. Onsite monitoring may include periodic verification and analysis of the services being performed. While ES521 staff may provide technical direction for facility requirements to the COR, they hold no contractual authority.

The Contractor shall not take direction from anyone other than the COR or the KO on any technical matter, nor shall the contractor change operations, priorities or alter standards or specifications based on direction from anyone other than the COR or the KO. The contractor shall comply with administrative and security requirements for each designated site. Communications that are not authorized within this document shall be immediately reported to the KO or their representative. All changes shall be directed by the Contracting Office in the form of a formal contract modification.

8. Incentives: None

9. Place of Performance: DECC PAC facility, Pearl Harbor, Hawaii.

Announcements to public sources for bidding shall relate only the installation, city, and state where the performance of the contract is to take place. Complete place of performance information shall be released by the Contracting Officer to the winning bidder when the contract is awarded.

10. Period of Performance (POP): This contract shall have a POP consisting of 1 base year with four 1-year option periods for a total contract life of 5 years.

10.1. Normal Hours.

The Contractor shall perform regularly scheduled work during the following hours: Monday through Friday, 6:300 a.m. to 4:00 p.m. local, unless otherwise coordinated with between the site Security Manager and the Contractor. The Contractor may, with prior approval of the Contracting Officer, work extended hours to ensure timely completion of work at no additional cost to the Government. Some scheduled work and regular services (including but not limited to system upgrades or modifications requiring utility outages) may be required during non-normal hours.

10.2. Non-Normal Hours for Emergency Services.

The Contractor shall perform work during non-normal hours including holidays and weekends, for all emergency calls and for emergency repair work. If the work is for preventive maintenance, and adversely affects the normal operations of the using activities, the Contractor shall schedule such adverse maintenance at least 21 calendar days prior to the work commencing to obtain approval from the Government representative. The Government representative will reply either orally or written on the authorizations or non-authorization of this request. Oral replies will be followed up with, not later than the next business day, with a written statement for record. Unscheduled services, emergency call responses, and services requiring 24x7 staffing are exempt from non-normal hours limitations.

10.3. Recognized Holidays.

The contractor is not required to provide scheduled services on the following days: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday. Emergency call responses, unscheduled services, and services requiring 24x7 staffing are exempt from any recognized holidays.

11. Delivery Schedule: Deliverables are subject to acceptance by the Government during the required reporting period.

Deliverables for PM Services (Section 6)

6.1.10

make, model, manufacturer, location, and serial number