Attach_7_Quality_Assurance_Surveillance_Plan.docx

Attachment 7 Quality Assurance Surveillance Plan

HC101316R0014

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: Enhanced Mobile Satellite Services (EMSS), Global Logistical Services Management Contract (ELOG)

2. Work Requirements:

· Task 1 (Base PWS Task Area 1) - Operational Support

· Task 2 (Base PWS Task Area 2) - Logistical Support

· Task 3 (Base PWS Task Area 3) - Training Support

· Task 4 (Base PWS Task Area 4) - Program Management Support

· Task 5 (Base PWS Task Area 5) - Technical Support

· Task 6 (Base PWS Task Area 6) - Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support

· Task 7 (Base PWS Task Area 7) – Operations Center Support

· Task 8 (Base PWS Task Area 8) – Transition Support

3. Primary Method of Surveillance: Random sampling, customer feedback, out-brief of event, and After Action Report will be scheduled or applied to various Task Areas below.

4. Scope of Performance:

Services procured under this contract may be in support of the United States DoD, Other Government Agencies (OGAs), and all other authorized and sponsored entities to include select foreign governments. The Contractor shall be prepared to work with all of these entities, as well as other contractors in a joint operational environment. Task orders awarded under this contract are normally funded directly by the requiring activity, and not the EMSS Program Office.

The services and support anticipated under this contract are contained in the task areas identified hereunder:

Task Area 1: Operational Support Task Area 2: Logistical Support Task Area 3: Training Support Task Area 4: Program Management Support Task Area5: Technical Support Task Area 6: Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support Task Area 7: Operations Center Support Task Area 8: Transition Support

5. Performance Standards:

The Performance Standards have been developed to cover required services rather than individual performance tasks. Each listed service will pass or fail based on the acceptability of the task, which comprises that service. The purpose of this Performance Standards Work Matrix is as follows:

Objective

1.Provide trained FSRs, COCOM Liaison support and SME’s for EMSS training, logistic support, equipment installation and inventory management Fulfill task order requirements within 15 days of award

Maintain acceptable personnel level throughout the period of performance.

Proper skill mix, experience and quality of qualified personnel.

Timely and efficiently provide high quality work, products that are responsive, mission oriented, meets quality expectations, time schedule, lead time and in accordance with all regulations and government guidance.

A minimum of 95% satisfaction by the surveyed customer.

For any survey that shows overall customer satisfaction results below 95% the Contractor shall investigate and report reasons and corrective actions taken to prevent reoccurrence.

Feedback from trainees and COCOMs.

meet requirements and fulfills government intent and purpose for training, installation, and operations and maintenance.

Processes and procedures must satisfy the government requirements.

Processes and procedures that fail to meet government requirements will result in the contractor revising and taking corrective actions to update the processes, procedures and supporting documentation.

Government may use any combination of the methods of surveillance.

with timeliness and accuracy of reports and work product.

Accurate reports, document deliverables and invoices with no major errors.

Shall meet government timeline requirements 95% of the time.

Monthly periodic review by PM and input from the COR.

6. Mandatory or regulatory compliance items: The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

7. Acceptable Quality Level (AQL)

The AQL for this effort will range between 95% - 100% of the time based on the tasks above.

8. Evaluation Method:

The Contracting Officer Representative (COR) or Alternate COR will review monthly reports on a monthly basis, and report any discrepancies to the EMSS Deputy, Program Manager. The COR will review designated reports to ensure engineering and reporting actions are acceptable. The After Action Reports will serve as the primary reports for monitoring.

9. Incentives (Positive and/or Negative):

The Government COR/ACOR will maintain a record of contractor performance. Any deliverables that did not meet the performance standards specified in the PWS will be identified as such. Likewise any work that is clearly above the standards outlined in the PWS will be recorded as well. The contractor’s performance in meeting Task Order requirements will be documented in the Contractor Performance Assessment Reporting System (CPARS) and will be used as a criterion for the placement of future task orders and exercising any option. The evaluation may also be used by DISA and other Government agencies as source selection information to support future Government procurements.

Enclosure 6, Page 1 of 4 Pages 17Jul2013/Version 2

Enclosure 6, QASP Page 2 of 4 Pages v4/10 Feb 15