Attach_1_Performance_Work_Statement18Jan17.docx

Attachment 1 Performance Work Statement

HC101316R0014

PERFORMANCE WORK STATEMENT

BASE CONTRACT

Enhanced Mobile Satellite Services (EMSS) Global Logistical Services Management Contract (ELOG) As of 3 November 2016

Task Order Number:

Contracting Officer’s Representative (COR).

a. Primary COR.

Name:

Department of Defense Activity Address Code (DODAAC):

HC1047

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Name:

Phone Number:

Fax Number:

E-Mail Address:

Contract or Task Order Title. Enhanced Mobile Satellite Services (EMSS) Global Logistical Services Management contract, hereafter known as “ELOG”.

Background. The Defense Information Systems Agency’s (DISA) EMSS Program Office provides the Department of Defense (DoD), federal agencies, state and local governments, Five Eyes “FVEY” nations and other sponsored governments and entities with satellite communication services through a dedicated, EMSS-controlled satellite gateway that leverages the commercial Iridium satellite constellation. The Iridium constellation consists of 66 low earth-orbiting (LEO), cross-linked satellites operating as a fully meshed network and normally supported by seven in-orbit spares.

EMSS provides cradle to grave services and support to our customers that includes the offering of unlimited fixed-price airtime, sale and provisioning of EMSS devices, 24/7/365 dedicated help-desk support, enhanced Government capabilities to include encrypted communications, and comprehensive operation and maintenance of the EMSS Gateway. EMSS unlimited airtime services include secure and non-secure Iridium voice (e.g., telephony), short burst data or “SBD”, and the EMSS variant of Iridium’s commercial push-to-talk or “netted Iridium” service known as the Distributed Tactical Communications System or “DTCS”.

The DTCS is an over-the-horizon, beyond-line-of-sight, “netted” satellite communication capability that employs cutting-edge devices (including tactical radios) and corresponding systems. Netted voice and data communications are essentially "push-to-talk" services whereby one user (a sender) pushes a button to disseminate a message to several listeners who are part of a "talk group" (one-to-many voice communication). In addition, the service also includes a simultaneous data function which transmits SBD that communicates such knowledge as Position Location Information (PLI). These netted services currently utilize a single channel under one satellite to transmit the voice and data messages. Communication spectrum is created when a user "pushes-to-talk" and is maintained for a brief period so as to permit a response from one or more of the many listeners. Upon connection time-out, the channel is reverted to an idle mode thus efficiently utilizing resources. Other communication devices require line-of-sight in order to transmit critical voice and data; DTCS utilizes satellite communication thus allowing users to transmit information from unique environments.

DTCS was conceptualized and matriculated into a Research & Development (R&D) program at Naval Surface Warfare Center-Dahlgren Division (NSWC-DD) "Dahlgren" in the early 2000s to effect optimal, collective, and cohesive communications among two or more individual users. In November, 2009, the program was given to DISA to manage and is now executed by EMSS which maintains the day-to-day affairs of the program, financials and contract management.

As a consequence to the rapid DTCS evolution and deployment as well as other related technologies in the EMSS portfolio, comprehensive contractor support is required to ensure EMSS operational, engineering and technical requirements are satisfactorily achieved for current and future devices. For example, the current DTCS device is a field radio that provides beyond line of sight, over the horizon communications capability for the warfighter and other government agencies. This device can be hand carried, mounted in a command center or mounted on any vehicle that is in use by the U.S. armed forces or other EMSS customers. The Field Service Representatives (FSR) required under this contract shall provide custom configuration on vehicles via vehicle mount kits, operational support, logistical support, and provisioning support on the DTCS servers. Logistical and provisioning support includes assisting with inventory management, and ensuring that the DTCS device is properly provisioned and registered on the appropriate network.

Objectives: The Contractor shall provide for global logistical, technical, and other programmatic services primarily in support of EMSS operational and sustainment functions. Secondary support functions may include research & development related activities appurtenant to the operational mission of EMSS.

INDEFINITE-DELIVERY/INDEFINITE QUANTITY (ID/IQ)

This is a single award (ID/IQ) contract. The minimum contract value for all orders issued shall not be less than $2000.00 and the maximum contract value for all orders issued shall not exceed $48,000,000.00

LABOR RATE TABLE

The labor rate tables represents the offeror’s proposed fully-burdened hourly labor rates for each skill classification for work performed at Government sites and work performed at Contractor sites. At time of award, contractor proposed rate tables will be incorporated into the contract.

INCORPORATION OF PROPOSED PRICING

The offeror’s proposed pricing and labor rate tables shall be incorporated into the contract.

Pricing for all future firm-fixed-price (FFP) contract actions (including, but not limited to proposal and billing of future task orders, modifications) will be restricted to the labor categories and fully burdened labor rates established in the offeror’s proposed FFP Schedule of Rates.

Other Direct Costs. ODCs may include Government-Directed travel, incidental materials, and other approved necessary expenses. Hardship and hazard pay are included as ODC at the task order level as applicable.

Scope.

This performance work statement covers support to all EMSS services and devices. Services procured under this contract may be in support of the United States DoD, Other Government Agencies (OGAs), and all other authorized and sponsored entities to include select foreign governments. The Contractor shall be prepared to work with all of these entities, as well as other contractors in a joint operational environment. Task orders awarded under this contract are normally funded directly by the requiring activity, and not the EMSS Program Office.

The services and support anticipated under this contract are contained in the task areas identified hereunder:

Task Area 1: Operational Support Task Area 2: Logistical and Procurement Support Task Area 3: Training Support Task Area 4: Program Management Support Task Area5: Technical Support Task Area 6: Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support Task Area 7: Operations Center Support Task Area 8: Transition Support

Performance Requirements.

Task 1 – Operational Support - The Contractor shall facilitate the introduction and distribution of EMSS equipment and related technologies at each designated location. This task shall be executed through the utilization of FSRs located in operational theater or at the cognizant performance location. This task may include direct support to operational forces conducting real-world operations. Representative tasks include but are not limited to:

The Contractor shall manage and execute the evaluation of EMSS and related equipment and technologies prior to shipment to operational theaters/environments or as use in its net management.

The Contractor shall coordinate the introduction of EMSS and related technologies and equipment with various operational commands and/or Agencies and Governments and their supporting organizations.

The Contractor shall manage the distribution of EMSS equipment and related technologies in each operational theater working with DISA, operational commands, and other DoD organizations as necessary.

The Contractor shall provide FSRs and other relevant and necessary personnel to ensure that DISA sponsored technologies are operable by operational forces and other end-users and to sustain operation of EMSS’s device portfolio and related technologies.

The Contractor shall provide support to operational forces conducting real-world operations such as Operation Inherent Resolve (OIR), Operation Resolute Support (ORS), and others globally as required. This may also include emergency response situations in which FSRs are required to respond to short-term incidents such as natural disasters, humanitarian assistance, or other large-scale events requiring immediate fielding assistance.

The Contractor shall demonstrate familiarity with the regulations and procedures for moving Contractor personnel and equipment into and out of contingency operations environments, and other strategic locations world-wide (which may include Europe, Asia and Africa).

The Contractor shall develop and/or refine formal practices and procedures for the operational fielding and maintenance/tracking of DISA sponsored technologies.

The Contractor shall monitor, document and report issues with EMSS devices, components and systems in the operational environment.

The Contractor shall provide and maintain an up-to-date fielding schedule of FSRs and other personnel under this task that includes most recent location and status.

The Contractor shall provide troubleshooting and limited end-user support with respect to EMSS devices, components, ancillary products and related systems. Contractor shall operate and maintain regional help desk support for deployed users Problems or issues that cannot be resolved shall be elevated to a 24/7 help-desk funded under separate EMSS contracts.

The Contractor shall perform the installation of EMSS components to include (but not limited to) Tactical Operations Center (TOC) kits and vehicle kits on various classes of military and non-military vehicles. The Contractor shall also test the functionality of these components as directed by the Government.

The Contractor shall assist the Government in the identification of necessary supplies and services to meet evolving EMSS requirements.

The Contractor shall research, review and recommend optimal solutions for acquiring necessary supplies and services to meet evolving EMSS requirements.

The Contractor shall coordinate and schedule training preparation review no later than (NLT) 30 calendar days prior to the start of training, installation of equipment, and support requirements for EMSS to include the deployment of FSRs.

The Contractor shall have the ability to perform up to Tier 2 repairs in theatre to DTCS equipment. “Tier-2” is defined as any repair requiring the opening of a device to test, repair, or replace any internal components. Contractor Field Service Representatives and Sr. Field Service Representatives shall all be certified by the OEM to conduct any Tier-1 or Tier-2 repairs on DTCS equipment. The Government will assist in facilitating this requirement.

Task 2 – Logistical and Procurement Support - The Contractor shall provide support to government logistics personnel in the areas of purchasing, shipping and handling, and related areas. Representative tasks include but are not limited to:

The Contractor shall provide logistics support to deployed forces and to deployed EMSS team personnel in support of OEF and other identified missions world-wide ensuring that EMSS communications devices, consumables and associated equipment are readily available.

Contractor shall be capable of establishing a Defense Property Accountability System (DPAS) account to facilitate Property Book transfers and to assist the Government in property accountability.

The Contractor shall provide inventory management of EMSS and related equipment and assets.

The Contractor shall ensure that logistics issues are coordinated with the Services, Maintenance and Inventory Teams.

The Contractor shall provide logistics support as required to support events related to these programs, such as demonstrations.

The Contractor shall be proficient with Government order processing systems, which may include the DISA Direct Order Entry System or “DDOE”, and the follow-on “Storefront” system.

Quality Assurance is critical to ensure accurate and timely delivery of all products required under this contract, and to ensure that all items perform as required. Contractor shall be certified ISO-9001:2008 for the delivery of all items required by EMSS.

The Contractor shall operate vehicles using fully qualified drivers in accordance with DoD vehicle regulations.

The Contractor must be able to obtain a Theater Business Clearance (TBC) and be eligible to perform in austere environments alongside combat personnel.

Task 3 – Training Support - The Contractor shall provide varying levels of training to operational forces, Government staff and other agencies and entities receiving EMSS and related equipment as directed by the Government. All training must be coordinated with the EMSS program office prior to commencement. Training may be provided at locations world-wide. Representative tasks include but are not limited to:

The Contractor shall develop and/or refine a training medium as required to support all tiers of EMSS and related technologies and training materials. Training media may be electronic, hardcopy or other formats as required for each task or as directed by program management and may be delivered in a variety of classroom and non-classroom settings.

The Contractor shall provide comprehensive and clear instruction of any existing and new standardized and tailored training programs and curricula.

The Contractor shall update training to adapt to modifications in EMSS devices, and related technologies, design, maintenance and operation.

The Contractor shall perform configuration management to all elements of training to facilitate sound version control across all tiers of training.

The Contractor shall support DISA for the introduction of EMSS’s devices and approved related technologies training to each organization receiving these technologies. This support shall include the development or revision of Master Training Plans and similar documentation, evaluation of training needs within each organization at all tiers, and assistance to each affected organization as required.

The Contractor shall conduct activities such as demonstrations, and briefings relating to the EMSS device capabilities.

The Contractor shall establish business metrics to evaluate training effectiveness. Metrics reports will be provided to the Government in the MSR.

The Contractor shall participate in program-level training working groups, Integrated Product Teams, and Tiger Teams in order to evaluate user and organizational training needs and requirements at all levels.

All training materials developed shall be the property of the US Government.

Training Effectiveness Metrics (MSR)

Task 4 – Program Management Support - The Contractor shall provide program management support to DISA and/or the Sponsor to support the EMSS program as well as other technologies and programs as required by the Program Manager. Representative tasks include but are not limited to:

The Contractor shall provide Program Management expertise to assist the Program Manager and/or the Sponsor with the development of strategies, plans and procedures for the formal introduction and integration of EMSS devices, as well as related technologies, with various DoD and non-DoD organizations.

The Contractor shall provide budget and financial management support to the Program Manager and/or Sponsor to support all elements of the EMSS portfolio and other related technology programs as required.

The Contractor shall provide support for governance (standards, methods, templates, policies, and procedures), performance management, and financial management.

As required, the Contractor shall assist the Program Manager with the coordination of events such as travel and demonstrations between DISA and/or the sponsor’s staff and other organizations.

Task 5 – Technical Support - The Contractor shall provide technical support as directed by the Government. Technical support can be Software, Hardware, Systems, Mechanical, Electrical or other technical and engineering disciplines as required to assist the DISA Program Manager or Sponsor. Representative tasks include but are not limited to:

The Contractor may be required to provide user expertise for the evaluation of vendor- delivered components in support of EMSS devices.

The Contractor may be required to assist DISA or the Sponsor with the evaluation of various Research & Development (R&D) components or systems being developed in support of DTCS or similar programs.

The Contractor shall provide FSRs to perform cable fabrication, connector and other similar services to the end-user as required.

The Contractor may be required to provide “surge” support as required to support test or demonstration events. Surge support events may entail fabricating large numbers of cables, connectors, and other pieces of hardware just prior to test events.

The Contractor may be required to perform field testing and independent test and verification of EMSS devices and ancillary components and products.

The Contractor shall have the ability to perform installation, training, maintenance, service, monitoring, and other IT systems deployed in the theater of operations.

The Contractor shall support the customer in all technical aspects of the intelligence reporting system and provide guidance and advice on utility options.

The Contractor shall write technical reports and keep problem logs as required by the Government. All reports and logs will be submitted to the PMO.

The Contractor shall provide Tier 2 level support to operational forces conducting real-world operations such as those supporting contingency operations in Afghanistan and Iraq for issues elevated from the Tier 1 level.

“Tier-2” depot level repairs shall be defined as any repair requiring the opening of the DTCS radio. The Contractor shall be required to make repairs for any parts inside the Radio-only (RO) including repair/replacement of: transceiver boards, main flex cable between transceiver and aux board, Radio Frequency (RF) cables, Threaded Neill-Concelman (TNC) locking nut and washer, Push to talk (PTT) switch, PTT rubber boot, volume knobs, and net knobs. Contractor’s Tier-2 activities shall maintain any existing warranties with the OEM.

The Contractor shall ensure that repair technicians have obtained the necessary training, tools, and other related equipment to conduct troubleshooting. Additionally, repairs at the Tier 2 level as defined within individual task orders may be required. The Contractor shall also ensure that an adequate supply of spare parts is on hand.

The Contractor shall expeditiously ship DTCS equipment that is deemed beyond Tier 2 level repair to the appropriate facility for repair, track repair status, and maintain accountability of equipment until the equipment is returned from repair to the customer. Specific requirements will be conveyed at the task order level.

Contractor shall track all repairs made and inventory of spares stock levels. Contractor shall perform trend analysis of all repairs and make recommendations to the Government on any design changes which may reduce device failures.

Deliverables: Technical Reports and Problem Logs

Task 6 – Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support - The Contractor shall provide HQE and/or SME support as requested and directed by the Government. Representative tasks include but are not limited to:

The Contractor shall establish a Liaison Officer between DISA Field Commands, COCOMs, and the DISA/EMSS program office.

The Contractor may be required to employ regional experts well-versed in the DTCS technology at world-wide locations.

The Contractor shall meet all access requirements, to include securing passports, visas, other Government permits, and other documentation required to perform work in various countries world-wide.

The Contractor shall have demonstrated technical experience supporting military and/or commercial satellite systems. Technical experience may include, but is not limited to, installing, operating, maintaining or managing satellite terminals and/or supporting or leading the acquisition of satellite services and systems.

The Contractor shall be familiar with appurtenant US Government regulations and international law, particularly as it relates to operating in hostile or military zones.

The Contractor shall prepare and present briefings to all levels within DISA Field Commands, COCOMs, end user organizations, and DISA/EMSS as required. Copies of all briefings shall be provided to the Government.

The Contractor shall support the Program Office in tracking, coordinating, and adjudicating outstanding actions from stakeholder meetings and discussions.

The Contractor shall identify customer requirements for new and modified systems and services based upon analysis of operational needs and provide to DISA/EMSS.

The Contractor, in coordination with the Program Office and all stakeholders, shall plan and coordinate system design, acquisition, testing, installation, and support.

The Contractor should have excellent oral and written communication skills as the Contractor shall be required to brief senior leadership (GO/SES Level). The Contractor shall be proficient in the utilization of the DDOE/STOREFRONT.

The Contractor must have expertise in logistics and maintain situational awareness of current production capacities and order levels as they pertain to DTCS and the different Area of Responsibility AORs. The Contractor must have working knowledge and demonstrated experience of the requirements to deploy Contractors and communication devices within the US Central Command CENTCOM AOR.

Deliverables: Briefings

Task 7 – Operations Center Support - The Contractor may be required to provide an Operations Center in support of this contract. Representative tasks may include but are not limited to:

The Contractor may be required to provide a facility for asset repair, maintenance, and testing; as well as for the storage and disposition of parts and equipment in direct support of end-users and Sponsors. This facility may also serve as a managed service center whereupon other support personnel may reside.

The Contractor shall be responsible for shipping and receiving for the facility and shall ensure all parts and equipment required in support of operations and operational forces are readily available, tracked, and managed in systematically.

The Contractor shall ensure this facility is compliant with Communications Security COMSEC storage laws and regulations.

The Contractor shall obtain all permits and licenses required to store and ship COMSEC, International Traffic in Arms Regulations ITAR and other devices and materials that are subject to specific US Government regulations.

Deliverables: Report of Survey

Task 8 – Transition

The Contractor shall provide the necessary support for a seamless transition of work at the beginning and ending of the Indefinite Delivery Indefinite Quantity (IDIQ) contract as well as any follow on task orders. An organized transition between the Contractor and an incumbent or successor Contractor is necessary to assure minimum disruption to vital Government business. The Contractor shall not recruit on Government premises or otherwise act to disrupt official Government business. Representative tasks may include but are not limited to:

The Phase in/Phase out of this contract will require no new work efforts that are transitioning from other contracts; such as current contracts in place and/or other contracts will be offered to the predecessor Contractor. The initial start-up period will be established on a per task order basis after award and shall be completed six months after award of the basic contract and initial task order.

Up to two months prior to the expiration of this contract or any extension thereof, no new work will be offered to the outgoing Contractor under this contract. Work in progress under this contract and all Task Orders shall be completed by the expiration of the contract or task orders, whichever occurs last, unless otherwise directed by the Government.

Performance Standards. The Performance Standards have been developed to cover required services rather than individual performance tasks. Each listed service will pass or fail based on the acceptability of the task, which comprises that service. The purpose of this Performance Standards Work Matrix is as follows:

Maintain acceptable personnel level throughout the period of performance.

Proper skill mix, experience, and quality of qualified personnel as required at the task order level.

Timely and efficiently provide high quality work, products that are responsive, mission oriented, meets quality expectations, time schedule, lead time and in accordance with all regulations, and government guidance / intended purpose.

A minimum of 95% of satisfaction by the surveyed customer.

For any survey that shows overall customer satisfaction results below 95% the Contractor shall investigate and report reasons and corrective actions taken to prevent reoccurrence.

Customer feedback from trainees and COCOMs

Processes and procedures that fail to meet government requirements will result in the Contractor revising and taking corrective actions to update the processes, procedures and supporting documentation Government may use any combination of the methods of surveillance.

Shall meet government timeline requirements 95% of the time.

Monthly periodic review by PM and input from the COR.

Incentives (Positive and/or Negative):

The Government COR/ACOR will maintain a record of Contractor performance. Any deliverables that did not meet the performance standards specified in the PWS will be identified as such. Likewise any work that clearly exceeds the standards outlined in the PWS will be recorded as well. The Contractor’s performance in meeting Task Order requirements will be documented in the Contractor Performance Assessment Reporting System (CPARS) and will be used as a criterion for the placement of future task orders. The evaluation may also be used by DISA and other Government agencies as source selection information to support future Government procurements.

Place of Performance. Place of performance may include anywhere on the globe, pursuant to individual task order requirements. For example, work may be performed alongside U.S. Forces deployed in an operational combat zone and/or support area. The Contractor may be required to perform under austere conditions for an extended period of time in theater. The Contractor shall be required to travel from CONUS to the Area of Operation in support of deployed forces.

Alternate Place of Performance – Globally as required.

Travel.

The Contractor shall be required to travel to CONUS and OCONUS locations in support of TOs issued against this contract. All such travel shall be in accordance with FAR 31.205-46. Individual TOs will also specify the required destinations, frequency, and durations of such travel. Where possible and deemed effective, the Contractor shall employ collaborative services and technologies such as email, chat applications, telephone bridges, and video and web conferencing as economical alternatives to travel. When travel is necessary, the Contractor shall adhere to the following requirements:

The Contractor shall submit a Travel Authorization Request to the TO COR that specifies travel dates, expected duration, origin and destination, purpose, estimated costs, and the number and names of personnel traveling. The TO COR must provide written approval of the Travel Authorization Request before the Contractor is authorized to incur any long distance travel expenses.

Reimbursement for travel will be in accordance with FAR Part 31.205-46. Travel compensation will not exceed the Government allowance for travel and per diem. Copies of all travel receipts must be attached in Wide Area Workflow (WAWF) to ensure timely invoice approval. The COR will certify invoices prior to processing for payment. Travel will be cost-reimbursable under “Other Direct Costs” CLINs at the task order level, and no profit or fee will be paid for travel costs.

Local travel will not be reimbursed, unless otherwise specified in the applicable TO. Industry Standard Local Travel is hereby defined to mean any and all travel within fifty (50) mile radius of the place of performance.

Unless otherwise specified in a TO, or by the TO COR, within two (2) business days of completion of travel the Contractor shall submit a trip report documenting, as a minimum, the following trip details: purpose for travel, destination and duration, people and organizations contacted, major activities and accomplishments, issues and recommendations, and any follow-on actions arising from the trip.

Deliverable: Trip Reports

Period of Performance. The period of performance is 60 months from the date of contract award.

Delivery Schedule.

PWS

Task#

6.1

FSR

Deployment Schedule (included in the MSR)

Contractor Determined Format

NLT the 20th business day of each month

Standard Distribution.*

Monthly on the 20th workday of the month

business days after contract award and when Final training is complete

Formal Training Plan

Contractor Determined Format

Current material required 30 business days after contract award

Standard Distribution.*

One Time

business days after event

*Standard Distribution: 1 copy of transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal with the deliverable to the Primary COR.

Security Requirements. The Contractor shall not divulge any information about files, data, processing activities or functions, user IDs, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor/contract personnel shall abide by all Agency rules, procedures, and standards of conduct. All Contractor personnel (CONUS or OCONUS) assigned to this task shall be U.S. citizens and be able to possess at least a SECRET or INTERIM SECRET security clearance, based on a National Agency Check Investigation that is no older than three years to obtain the required Common Access Card (CAC). The Contractor personnel must be able to obtain and maintain a SECRET clearance.

DISA retains the right to request removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interests of the Government. The reason for removal will be fully documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor will within 30 days, working days, assign qualified personnel to any vacancy(ies) thus created.

Security Requirements. This section shall be considered a supplement to block 13 of the Government provided DD 254, Contract Classification Specification. The majority of the work will be UNCLASSIFIED. Some work may be classified, up to and including Top Secret TS/Sensitive Compartmented Information /SCI. The Contractor WILL NOT be required to review, process, or store classified workload at the Contractor’s facility. Security clearance requirements are specified under the Tasks within this PWS. The following security requirements shall apply to this effort.

References:

a. DOD 5200.2-R, DOD Personnel Security Program.

b. DISAI 240-110-36, Personnel Security.

c. DOD 5220.22-M, National Industrial Security Program Operating Manual.

d. DOD 5220.22-R, Industrial Security Regulation.

e. DISA Computing Services Directorate (CSD) Security Handbook.

f. DODM 5200.01, Information Security Program, 24 February 2012

Facility Security Clearance. The work to be performed under this contract is up to the Top Secret level and may require Sensitive Compartmented Information (SCI) access eligibility for some personnel. Therefore, the successful offeror must be able to obtain Top Secret Facility Clearance (FCL) from the Defense Security Service (DSS) Facility Clearance Branch (FCB) during the period of performance. A top secret facility clearance will not be required at time of award, but must be obtained by 180 days after the contract effective date.

Security Clearance and Information Technology (IT) Level. All personnel performing on this contract must be U.S. citizens. There are two levels of personnel security requirements under this contract covering six types of positions:

The following type of positions require a minimum of final Top Secret security clearance eligibility when performance starts. Upon hire the contracting company will have 6 months to acquire the necessary SCI access eligibility adjudicated by the Defense Intelligence Agency (DIA) to perform their duties. SCI Processing for SCI eligibility will be coordinated with the supporting Government Security Manager and will begin immediately upon start of duty performance under this contract. The following job descriptions require SCI:

- Senior Field Service Representative (1)

* All SCI work will be monitored by Joseph Laviguer (DTCS PM/EMSS Tech Lead/IE21)

The following types of positions require a minimum interim Secret security clearance when performance starts:

- Senior Field Service Representative

- Field Service Representative

- Logistics Analyst

Investigation Requirements. All personnel requiring TS/SCI under this contract must undergo a favorably adjudicated Single Scope Background Investigation (SSBI) as a minimum investigation. The SSBI will be maintained current within 5-years and requests for Special Background Periodic Review (SBPR) will be initiated prior to the 5-year anniversary date of the previous SSBI or SBPR.

All personnel requiring Secret under this contract must undergo a favorably adjudicated National Agency Check, Local Agency Check and Credit Check (NACLC) as a minimum investigation. The NACLC will be maintained current within 10-years and requests for Secret Periodic Reviews (SPRs) will be initiated 90 days prior to the 10-year anniversary date of the previous NACLC or SPR.

Visit Authorization Letters. As applicable, The Contractor will forward a Visit Authorization Letter (VAL) to the Contracting Officer’s Representative/Program Manager at the following address for all employees prior to the beginning of each contracting/task order period of performance and as new Contractor employees are assigned to the contract:

DISA EMSS IE21

6910 Cooper Ave.

Ft. Meade, MD, 20755

The VAL shall be on company letterhead or pre-fabricated form and contain the following information:

· Contract number with start and end dates

· CAGE CODE

· Company point of contact (POC) and telephone number

· Government POC/COR name and telephone number

· Complete legal name of employee(s)

· Social Security Number

· Security Clearance level, date granted, and

· Adjudication facility name, i.e. DISCO

· Type of personnel security investigation (PSI) pending or completed

· Date PSI completed

Security Contacts. DISA Security Personnel can be contacted for security related questions as follows:

For Industrial Security related issues:

Defense Information Systems Agency ATTN: MPS61, Industrial Security Command Building 6910 Cooper Ave.

Fort Meade, MD 20755-7088

For Personnel Security related issues to include interim IT access requests:

Primary:

Alternate:

Defense Information Systems Agency ATTN: MPS62, Personnel Security Command Building 6910 Cooper Ave.

Fort Meade, MD 20755-7088

Information Security and other miscellaneous requirements.

Contractor personnel must comply with local security requirements for entry and exit control for personnel and property at the government facility.

Contractor employees will be required to comply with all Government security regulations and requirements. Initial and periodic security training and briefings will be provided by Government security personnel. Failure to comply with Government security regulations and requirements will require the company to provide the Government with a remediation/corrective action plan; furthermore, failure to comply with such requirements can be cause for removal and the Contractor will not be able to provide service on this contract.

The Contractor shall not divulge any information about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required.

DISA retains the right to request removal of Contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government.

Contractor personnel will generate or handle documents that contain FOUO information at Government facilities. Contractor shall have access to, generate, and handle classified material only at Government facilities. All Contractor deliverables shall be marked at a minimum FOUO, unless otherwise directed by the Government. The Contractor shall comply with the provisions of the DOD Industrial Security Manual for handling classified material and producing deliverables. The Contractor shall comply with DISA Instruction 630-230-19.

The Contractor shall afford the Government access to the Contractor’s facilities, installations, operations, documentation, databases and personnel used in performance of the contract. Access shall be provided to the extent required to carry out a program of IT inspection (to include vulnerability testing), investigation and audit to safeguard against threats and hazards to the integrity, availability and confidentiality of data or to the function of information technology systems operated on behalf of DISA or DoD, and to preserve evidence of computer crime.

Public release of information pertaining to this contract is strictly forbidden without the express written consent by DISA Public Affairs Office.

Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). As determined and approved by the Government sponsor for each task order, the Government will provide support services for the duration of this contract.

Other Pertinent Information or Special Considerations.

a. Identification of Possible Follow-on Work. Follow-on work may be required.

b. Identification of Potential Conflicts of Interest (COI). In order to ensure objectivity, the Contractor must have a demonstrated corporate firewall between any commercial and/or non-EMSS Iridium business the Contractor retains or serves and the EMSS business performed under this contract. The Contractor must provide evidence of an acceptable firewall and strategy to ensure proper separation of any commercial and/or non-EMSS Iridium business and EMSS, and must reaffirm this firewall and strategy annually, in writing to the EMSS Program Office. The Contractor is strictly forbidden from facilitating, promoting or servicing commercial Iridium business under this contract.

c. Identification of Non-Disclosure Requirements. The Contractor may be required to sign Non-Disclosure Agreements.

d. Packaging, Packing and Shipping Instructions. Please reference applicable FAR clauses.

e. Inspection and Acceptance Criteria. In accordance with task order clauses.

f. Property Accountability. In accordance with task order clauses.

Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

|_| 1194.21 - Software Applications and Operating Systems |_| 1194.22 - Web Based Intranet and Internet Information and Applications |_| 1194.23 - Telecommunications Products |_| 1194.24 - Video and Multimedia Products |_| 1194.25 - Self-Contained, Closed Products |_| 1194.26 - Desktop and Portable Computers |_| 1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable Electronic and Information Technology (E&IT) products are proposed.

Functional Performance Criteria

|X| 1194.31 - Functional Performance Criteria

Enclosure 2d, PWS 12 February 2016 Page 18