Attach_6_Sample_Task_Order_PWS_18Jan17.docx

Attachment 6

HC1013-16-R-0014

Sample Task Order ELOG-001

PERFORMANCE WORK STATEMENT

SAMPLE TASK ORDER ELOG-001

Enhanced Mobile Satellite Services (EMSS) Global Logistical Services Management Contract (ELOG) as of 30 August 2016

Contract Number:

Task Order Number:

Tracking Number:

Contracting Officer’s Representative (COR).

a. Primary COR.

Name:

Organization:

Department of Defense Activity Address Code (DODAAC):

Address:

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Name:

Organization:

DODAAC:

Address:

Phone Number:

Fax Number:

E-Mail Address:

Task Order Title. Enhanced Mobile Satellite Services (EMSS) Global Logistical Services Management contract, hereafter known as “ELOG”.

Background. The Defense Information Systems Agency’s (DISA) EMSS Program Office provides the Department of Defense (DoD), federal agencies, state and local governments, Five Eyes “FVEY” nations and other sponsored governments and entities with satellite communication services through a dedicated, EMSS-controlled satellite gateway that leverages the commercial Iridium satellite constellation. The Iridium constellation consists of 66 low earth-orbiting (LEO), cross-linked satellites operating as a fully meshed network and normally supported by seven in-orbit spares.

EMSS provides cradle to grave services and support to our customers that includes the offering of unlimited fixed-price airtime, sale and provisioning of EMSS devices, 24/7/365 dedicated help-desk support, enhanced Government capabilities to include encrypted communications, and comprehensive operation and maintenance of the EMSS Gateway. EMSS unlimited airtime services include secure and non-secure Iridium voice (e.g., telephony), short burst data or “SBD”, and the EMSS variant of Iridium’s commercial push-to-talk or “netted Iridium” service known as the Distributed Tactical Communications System or “DTCS”.

The DTCS is an over-the-horizon, beyond-line-of-sight, “netted” satellite communication capability that employs cutting-edge devices (including tactical radios) and corresponding systems. Netted voice and data communications are essentially "push-to-talk" services whereby one user (a sender) pushes a button to disseminate a message to several listeners who are part of a "talk group" (one-to-many voice communication). In addition, the service also includes a simultaneous data function which transmits SBD that communicates such knowledge as Position Location Information (PLI). These netted services currently utilize a single channel under one satellite to transmit the voice and data messages. Communication spectrum is created when a user "pushes-to-talk" and is maintained for a brief period so as to permit a response from one or more of the many listeners. Upon connection time-out, the channel is reverted to an idle mode thus efficiently utilizing resources. Other communication devices require line-of-sight in order to transmit critical voice and data; DTCS utilizes satellite communication thus allowing users to transmit information from unique environments.

DTCS was conceptualized and matriculated into a Research & Development (R&D) program at Naval Surface Warfare Center-Dahlgren Division (NSWC-DD) "Dahlgren" in the early 2000s to effect optimal, collective, and cohesive communications among two or more individual users. In November, 2009, the program was given to DISA to manage and is now executed by EMSS which maintains the day-to-day affairs of the program, financials and contract management.

As a consequence to the rapid DTCS evolution and deployment as well as other related technologies in the EMSS portfolio, comprehensive contractor support is required to ensure EMSS operational, engineering and technical requirements are satisfactorily achieved for current and future devices. For example, the current DTCS device is a field radio that provides beyond line of sight, over the horizon communications capability for the warfighter and other government agencies. This device can be hand carried, mounted in a command center or mounted on any vehicle that is in use by the U.S. armed forces or other EMSS customers. The Field Service Representatives (FSR) required under this contract shall provide custom configuration on vehicles via vehicle mount kits, operational support, logistical support, and provisioning support on the DTCS servers. Logistical and provisioning support includes assisting with inventory management, and ensuring that the DTCS device is properly provisioned and registered on the appropriate network.

Objectives: The objective of this Task Order is to provide mission-critical technical and operational support to deployed forces in the Central Command (“CENTCOM”) Area of Responsibility (“AOR”).

Scope (Task Areas from BASE Performance Work Statement).

The services and support anticipated under this task order are contained in the task areas identified hereunder:

Task Area 1: Operational Support Task Area 2: Logistical and Procurement Support Task Area 3: Training Support Task Area 4: Program Management Support Task Area 5: Technical Support Task Area 6: Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support Task Area 8: Transition Support

Performance Requirements.

Task 1 – Operational Support

a) The contractor shall support the execution and evaluation of DTCS and related equipment and technologies during its use at the place(s) of performance.

b) The contractor shall coordinate the introduction of DTCS and related technologies and equipment with various operational commands and/or agencies and their supporting organizations.

c) The contractor shall facilitate the distribution and deployment of DTCS equipment and related technologies in each operational theater working with the government, operational commands, and other as necessary.

d) The contractor shall provide a maximum of 5 deployable teams operating at the same time. The government anticipates support to be based upon 5,000 radios, and 1,000 Tactical Operations Center (TOC) and vehicle kits.

e) The contractor shall provide 24x7 on-site support, including minor equipment repairs and testing, to operational forces conducting real world operations in Iraq and Afghanistan.

f) The contractor shall have demonstrated familiarity with the regulations and procedures for moving contractor personnel and equipment into and out of the CENTCOM AOR in accordance with the Joint Contracting Command-Iraq/Afghanistan and obtain an Iraq and Afghanistan theater business clearance.

g) The contractor shall develop formal practices and procedures for the operational fielding of DTCS sponsored technologies.

h) Deployed units and other customers served by this task order will be responsible for ordering their own TOC and vehicle kits. The contractor shall assist the customer with ordering kits and related components.

i) The contactor shall install provided TOC and vehicle kits as required.

j) The contractor shall provide a FSR deployment schedule to include: name, departure date, duration, and return date. This may be modified.

Deliverables:

· FSR Deployment Schedule

· Formal Practices and Procedures for the operational fielding of DTCS-sponsored technologies

Task 2 – Logistical and Procurement Support

a) The contractor shall assist with the transfer and shipping of DTCS and related equipment into and out of the place(s) of performance.

b) The contractor shall continue and/or implement satisfactory inventory management processes and procedures to ensure the accountability and tracking of customer equipment both in Continental United States (“CONUS”) and Outside CONUS (“OCONUS”). This logistics support will include tracking equipment performance, provide input for requirements for spares, replacement part strategies, and supply and logistics support for DTCS.

c) The contractor shall provide logistics support to deployed forces and to deployed DTCS team personnel in support of various CENTCOM AOR missions, ensuring that communications devices, consumables and associated equipment are readily available.

d) The contractor shall ensure that logistics issues are coordinated with the customer’s services property management organizations.

e) The contractor shall be proficient with Government order processing systems, to include the automated DISA Direct/StoreFront tool.

f) The contractor shall perform quality assurance monitoring.

g) The contractor shall operate vehicles using fully qualified drivers in accordance with DoD vehicle regulations.

Deliverables:

· Inventory Management Processes and Procedures

Task 3 – Training Support

a) The contractor shall provide operational and maintenance training to operational forces, DISA staff, and other customers receiving DTCS and related equipment and technologies. This training may be conducted in government/customer facilities within CONUS as pre-deployment training or in various operational theaters such as the CENTCOM AOR.

b) The contractor shall deliver and provide formal input and recommendations for training materials as required to support operations and maintenance of the DTCS radios and related technologies. Training materials may be electronic, hardcopy, computer-based training, web-based training, or other formats as required for each task or as directed by the government, and may be delivered in a variety of classroom/non classroom settings.

c) The contractor shall provide the government a formal Training Plan outlining the methodology, processes, procedures for training the FSRs, and curriculum for all training materials to support DTCS activities.

d) The contractor shall provide input for training updates to adapt to modifications in DTCS, and related technologies, design, maintenance, and operation.

e) Each organization receiving DTCS and other related technologies will receive training support to include the consolidation of Training Plans, Curriculums, and other documentation as determined by the government. Training materials may be electronic, hardcopy or other formats as required for each task or as directed by the government and may be delivered in a variety of classroom and non-classroom settings.

f) Establish business metrics to evaluate training effectiveness.

g) The contractor shall participate in program level Training Working Groups, Integrated Product Teams, and Tiger Teams in order to evaluate the user and organization training needs and requirements at all levels.

h) The contractor shall coordinate and schedule Training Preparation Review NLT 30 days prior to the start of training, installation of equipment, and support requirement for DTCS to include the deployment of FSRs.

i) All training material developed shall be the property of the US Government.

Deliverables:

· Input and Recommendations for Training Material

· Formal Training Plan

· Training Preparation Review

· Business metrics

Task 4 – Program Management Support

a) The contractor shall support EMSS biweekly teleconferences, monthly status meetings, semi-annual Program Management Reviews (PMRs) and other meetings as necessary.

b) The contractor shall provide the government a formal out brief of each supporting event (installation, training, etc.) within 5 working days after the event. This will include a minimum of: what went right; what went wrong; lessons learned; unit(s)/customers trained; unit/customer feedback; and recommendations.

c) The contractor shall be required to provide technical input and analyses of issues and problems identified during installation and operation of DTCS equipment to DISA and the government customer.

d) The contractor shall develop presentation materials and provide product demonstrations and support at conferences, working group meetings and other events to demonstrate their training tools no more than 6 times per year Deliverables:

· Meeting minutes

Task 5 – Technical Support

a) The contractor may be required to provide an evaluation of third party vendor-delivered components in support of DTCS.

b) The contractor may be required to assist DISA and/or the government customer with the evaluation of various Research & Development (R&D) components or systems being developed in support of DTCS or similar programs.

c) The contractor shall provide FSRs to perform cable fabrication, connector and other similar services to the end-user as required.

d) The contractor may be required to provide “surge” support as required to support test or demonstration events. Surge support events may entail fabricating large numbers of cables, connectors, and other pieces of hardware just prior to test events.

e) The contractor may be required to perform field testing and independent test and verification of DTCS radios and ancillary components and products.

Deliverables:

· No established deliverables.

Task 6 – Highly Qualified Expert (HQE)/ Subject Matter Expert (SME) Support

a) The contractor shall provide a liaison between DISA-CENT, CENTCOM, and DISA/EMSS program office.

b) The contractor shall obtain a detailed knowledge of EMSS/Iridium capabilities, including DTCS. The contractor shall have a demonstrated and strong background in telecommunications systems, particularly satellite based communications, and customer support training. The contractor shall be skilled and experienced with supporting civilian, military and international coalition partners.

c) Prepares and gives oral and written presentations to all levels within DISA-CENT, CENTCOM and DISA/EMSS as required.

d) Supports the EMSS Program Office and government customer in tracking, coordinating, and adjudicating outstanding actions resulting from meetings or other engagements.

e) The contractor identifies customer requirements for new and modified systems and services based upon analysis of operational needs as presented by the customer base, and in-turns presents organized ideas and concepts to DISA/EMSS and the customer for consideration.

f) The contractor, in coordination with EMSS, DISA-CENT and CENTCOM, plans and coordinates systems design, acquisition, testing, installation and support.

g) The contractor should have excellent oral and written communication skills. The contractor shall be required to brief senior leadership (GO/SES Level). The contractor shall be proficient in the utilization of automated tools, including equipment ordering portals.

h) The contractor must have knowledge of logistics, maintain situational awareness of current production capacities and order levels as they pertain to the DTCS. The contractor must have working knowledge of the requirements to deploy contractors and communication devices within the CENTCOM AOR.

i) The contractor is subject to recall or call back during off shift hours, 7 days a week, 24 hours a day. The contractor may be subject to varying work shifts and work shift rotations for mission support requirement of 7 days a week, 24 hours a day, if required by the government.

j) This position is working on-site with CENTCOM at MacDill AFB, FL.

k) The contractor shall provide the EMSS COR and government customer a Weekly Activity Report (WAR) highlighting the week’s activities, accomplishments and coordination.

l) Contractor’s Progress Status and Management report highlighting the accomplishments for the previous 30 days and any outstanding issues that occurred during the last 30 days.

Deliverables:

· Weekly Activity Report (WAR)

· Contractor’s Progress Status and Management Report

Task 7 – Transition

The Contractor shall provide the necessary support for a seamless transition of work at the beginning and ending of each task order. An organized transition between the contractor and an incumbent or successor contractor is necessary to assure minimum disruption to vital government business. The contractor shall not recruit on government premises or otherwise act to disrupt official Government business. Representative tasks may include but are not limited to:

a) Phase in/Phase out of this task order. Upon award of this task order, no new work efforts that are transitioning from other contracts; such as current contracts in place and/or other contracts will be offered to the predecessor contractor, unless it is determined to be in the Government's best interest. The initial start-up period will be established on a per task order basis after award and shall be completed six months after award.

Up to two months prior to the expiration of this contract or any extension thereof, no new work may be offered to the outgoing contractor under this contract. Work in progress under this contract and all Task Orders shall be completed by the expiration of the contract or task orders, whichever occurs last, unless otherwise directed by the Government.

Performance Standards. The Performance Standards have been developed to cover required services rather than individual performance tasks. Each listed service will pass or fail based on the acceptability of the task, which comprises that service. The purpose of this Performance Standards Work Matrix is as follows:

Maintain acceptable personnel level throughout the period of performance.

Proper skill mix, experience, and quality of qualified personnel.

Timely and efficiently provide high quality work, products that are responsive, mission oriented, meets quality expectations, time schedule, lead time and in accordance with all regulations, and government guidance / intended purpose.

A minimum of 95% of satisfaction by the surveyed customer.

For any survey that shows overall customer satisfaction results below 95% the Contractor shall investigate and report reasons and corrective actions taken to prevent reoccurrence.

Customer feedback from trainees and COCOMs

government intent and purpose for training, installation and operations and maintenance.

Processes and procedures must satisfy the government requirements.

Processes and procedures that fail to meet government requirements will result in the Contractor revising and taking corrective actions to update the processes procedures upporting documentation Government may use any combination of the methods of surveillance.

Shall meet government timeline requirements 95% of the time.

Monthly periodic review by PM and input from the COR.

Incentives (Positive and/or Negative):

The Government COR/ACOR will maintain a record of Contractor performance. Any deliverables that did not meet the performance standards specified in the PWS will be identified as such. Likewise any work that is clearly above the standards outlined in the PWS will be recorded as well. The Contractor’s performance in meeting Task Order requirements will be documented in the Contractor Performance Assessment Reporting System (CPARS) and will be used as a criterion for the placement of future task orders and exercising any option. The evaluation may also be used by DISA and other Government agencies as source selection information to support future Government procurements.

Place of Performance.

Field Service Representative: The work is to be performed alongside the U.S. forces and other government customers deployed in an operational combat zone and/or support area. The contractor may be required to live under austere conditions for an extended period of time (up to 180 days) in theater. The contractor shall be required to travel from CONUS to the Area of Operations (Iraq and/or Afghanistan) in support of deployed forces.

CENTCOM Liaison: Work is to be performed at CENTCOM HQ, Tampa, FL in a standard office environment.

Alternate Place of Performance – Globally as required.

Period of Performance. The period of performance is 12 months commencing 01 May 2017.

Delivery Schedule.

6.1 (i)

6.1 (g)

6.2 (b)

Distribution* NLT 30 days after contract award

6.3 (b)

6.3 (c)

6.3 (f)

6.3 (h)

6.4 (a)

6.4 (c)

6.4 (f)

6.4 (g)

6.6 (k)

6.6 (l)

*Standard Distribution: 1 copy of transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal with the deliverable to the Primary COR.

Security Requirements. The Contractor shall not divulge any information about files, data, processing activities or functions, user IDs, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor/contract personnel shall abide by all Agency rules, procedures, and standards of conduct. All Contractor personnel (CONUS or OCONUS) assigned to this task shall be U.S. citizens and be able to possess at least a SECRET or INTERIM SECRET security clearance, based on a National Agency Check Investigation that is no older than three years to obtain the required Common Access Card (CAC). The Contractor personnel must be able to obtain and maintain a SECRET clearance.

DISA retains the right to request removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interests of the Government. The reason for removal will be fully documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor will within 30 days, working days, assign qualified personnel to any vacancy(ies) thus created.

Other security related requirements will be incorporated into section H, “Special Contract Requirements” of the contract and/or task order(s). Also see attached DD 254.

Security Requirements. This section shall be considered a supplement to block 13 of the Government provided DD 254, Contract Classification Specification. The majority of the work will be UNCLASSIFIED. Some work may be classified, up to and including Top Secret TS/Sensitive Compartmented Information /SCI. The Contractor WILL NOT be required to review, process, or store classified workload at the Contractor’s facility. Security clearance requirements are specified under the Tasks within this PWS. The following security requirements shall apply to this effort.

References:

a. DOD 5200.2-R, DOD Personnel Security Program.

b. DISAI 240-110-36, Personnel Security.

c. DOD 5220.22-M, National Industrial Security Program Operating Manual.

d. DOD 5220.22-R, Industrial Security Regulation.

e. DISA Computing Services Directorate (CSD) Security Handbook.

f. DODM 5200.01, Information Security Program, 24 February 2012

Facility Security Clearance. N/A at the task order level.

Security Clearance and Information Technology (IT) Level. Not Applicable.

Investigation Requirements.

All personnel requiring Secret under this contract must undergo a favorably adjudicated National Agency Check, Local Agency Check and Credit Check (NACLC) as a minimum investigation. The NACLC will be maintained current within 10-years and requests for Secret Periodic Reviews (SPRs) will be initiated 90 days prior to the 10-year anniversary date of the previous NACLC or SPR.

Visit Authorization Letters. As applicable, The Contractor will forward a Visit Authorization Letter (VAL) to the Contracting Officer’s Representative/Program Manager at the following address for all employees prior to the beginning of each contracting/task order period of performance and as new Contractor employees are assigned to the contract:

DISA EMSS IE21

6910 Cooper Ave.

Ft. Meade, MD, 20755

The VAL shall be on company letterhead or pre-fabricated form and contain the following information:

· Contract number with start and end dates

· CAGE CODE

· Company point of contact (POC) and telephone number

· Government POC/COR name and telephone number

· Complete legal name of employee(s)

· Social Security Number

· Security Clearance level, date granted, and

· Adjudication facility name, i.e. DISCO

· Type of personnel security investigation (PSI) pending or completed

· Date PSI completed

Security Contacts. DISA Security Personnel can be contacted for security related questions as follows:

For Industrial Security related issues:

Defense Information Systems Agency ATTN: MPS61, Industrial Security Command Building 6910 Cooper Ave.

Fort Meade, MD 20755-7088

For Personnel Security related issues to include interim IT access requests:

Primary:

Alternate:

Defense Information Systems Agency ATTN: MPS62, Personnel Security Command Building 6910 Cooper Ave.

Fort Meade, MD 20755-7088

Information Security and other miscellaneous requirements.

Contractor personnel must comply with local security requirements for entry and exit control for personnel and property at the government facility.

Contractor employees will be required to comply with all Government security regulations and requirements. Initial and periodic security training and briefings will be provided by Government security personnel. Failure to comply with Government security regulations and requirements will require the company to provide the Government with a remediation/corrective action plan; furthermore, failure to comply with such requirements can be cause for removal and the Contractor will not be able to provide service on this contract.

The Contractor shall not divulge any information about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required.

DISA retains the right to request removal of Contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government.

Contractor personnel will generate or handle documents that contain FOUO information at Government facilities. Contractor shall have access to, generate, and handle classified material only at Government facilities. All Contractor deliverables shall be marked at a minimum FOUO, unless otherwise directed by the Government. The Contractor shall comply with the provisions of the DOD Industrial Security Manual for handling classified material and producing deliverables. The Contractor shall comply with DISA Instruction 630-230-19.

The Contractor shall afford the Government access to the Contractor’s facilities, installations, operations, documentation, databases and personnel used in performance of the contract. Access shall be provided to the extent required to carry out a program of IT inspection (to include vulnerability testing), investigation and audit to safeguard against threats and hazards to the integrity, availability and confidentiality of data or to the function of information technology systems operated on behalf of DISA or DoD, and to preserve evidence of computer crime.

Public release of information pertaining to this contract is strictly forbidden without the express written consent by DISA Public Affairs Office.

Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). Government Furnished Equipment (office /work areas, logistical support) will be provided by the Government at the Government site.

Other Pertinent Information or Special Considerations.

a. Identification of Possible Follow-on Work. Follow-on work may be required.

b. Identification of Potential Conflicts of Interest (COI). In order to ensure objectivity, the Contractor must have a demonstrated corporate firewall between any commercial and/or non-EMSS Iridium business the Contractor retains or serves and the EMSS business performed under this contract. The Contractor must provide evidence of an acceptable firewall and strategy to ensure proper separation of any commercial and/or non-EMSS Iridium business and EMSS, and must reaffirm this firewall and strategy annually, in writing to the EMSS Program Office. The Contractor is strictly forbidden from facilitating, promoting or servicing commercial Iridium business under this task order.

c. Identification of Non-Disclosure Requirements. The Contractor may be required to sign Non-Disclosure Agreements.

d. Packaging, Packing and Shipping Instructions. Please reference applicable FAR clauses.

e. Inspection and Acceptance Criteria. In accordance with task order clauses.

f. Property Accountability. In accordance with task order clauses.

g. Supply Chain Risk Management (SCRM). Not applicable to this Task Order.

Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

|_| 1194.21 - Software Applications and Operating Systems |_| 1194.22 - Web Based Intranet and Internet Information and Applications |_| 1194.23 - Telecommunications Products |_| 1194.24 - Video and Multimedia Products |_| 1194.25 - Self-Contained, Closed Products |_| 1194.26 - Desktop and Portable Computers |_| 1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable Electronic and Information Technology (E&IT) products are proposed.

Functional Performance Criteria

|X| 1194.31 - Functional Performance Criteria

Enclosure 2d, PWS 12 February 2016 Page 15