AMENDMENT_0001.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION

NO.

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

5P1QBC- SP

Ronald Sieben, Contracting Officer

Please see Supplementary Page.

R5 AMD Northern Services Contracting Team 316 Robert St. N.

Suite 306 Saint Paul, MN 55101 United States

EQ5PSS3F2-17-0025

GS-05-P-17-SA-D-0002

1 2

4/25/2017

4/25/2017

9B. DATED

Operations and Maintenance (O&M) Services Minneapolis Federal Courthouse 300 S. 4th St.

Minneapolis, MN 55415 Solicitation GS05P17SAD0002 Amendment 0001

Supplementary Pages

Description of Modification/Amendment:

This amendment hereby makes the following changes to Section C.8.1; Section L.6; Section L.9; Section M.1; Section M.2; and Attachment A

All other terms and conditions from the solicitation remain unchanged and in full force and effect.

A. Changes from Section C.8.1 of the solicitation are highlighted in yellow below.

C.8.1 Minimum staffing and ability to contact and communicate with the CO or designee. These specifications are a statement of the minimum level of work and services that are to be provided in certain areas under this contract. They are not intended to be, nor shall they be construed as, limiting specifications or requirements.

This requirement is not intended to restrict the Contractor’s approach to successful performance of the contract work with maximum economy and effectiveness. This requirement is included strictly for the purpose of ensuring the Contractor will be available as specified at the site to respond to service calls. The determination of the actual resources to be utilized for the performance of all services specified herein is the sole responsibility of the Contractor.

The Contractor will be required to take all appropriate measures to maximize the life expectancy of the equipment, systems, infrastructure and property. At a minimum, the Contractor shall have a journeyman mechanic(s) on-site for a minimum of 120 hours per week during normal operating hours.

B. Section L.6—Instructions for Submitting Proposals is replaced in its entirety with the below.

L.6. INSTRUCTIONS FOR SUBMITTING PROPOSALS

Provided below are instructions for the preparation and submission of proposals. The purpose is to establish requirements for the format and content of proposals so that proposals are complete, contain all essential information and can be evaluated equitably.

The evaluation for this procurement will be conducted in two phases. All information required to conduct both phases of the evaluation must be submitted by the closing date of the RFP.

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Phase One (Prior Experience).

Submit evidence of current (contract in place for at least 2 years) and previous (within the last 5 years) contracts (government or commercial), demonstrating performance of full mechanical operations and maintenance services, similar to those described in the solicitation, in facilities comparable to the locations contained within the solicitation. A facility is considered to be “comparable’ if it is a commercial or federal office building of at least seven (7) stories, at least 400,000 gross square feet, or the total number of stories and square footage from multiple buildings serviced under one (1) contract meets the (7) stories and at least 400,000 gross square foot minimum, (Example: A contractor has a contract that services three separate buildings, none of which meet the minimum requirements when looked at individually, however when totaled they do meet the minimum. Building “A” is 2 stories and 75,000 gross square feet, building “B” is 3 stories and 150,000 gross square feet, and building “C” is 3 stories and 225,000 gross square feet. When this is totaled it comes to 8 stories and 450,000 gross square feet and would then meet the minimum Prior Experience requirement.), and has/had complex central systems consisting (at a minimum) of the following:

• Fire alarm systems

• HVAC systems

• High voltage electrical distribution systems

• Domestic water systems

• Plumbing systems

• Sewage and drainage systems

Offerors shall submit Attachment A – Past Performance References to include all of the following information for at least 3, but not more than 5, buildings, “comparable” to the location contained within the solicitation (as defined above), in which full mechanical operations and maintenance services, similar to those described in the solicitation, were provided (within the last 5 years) . The offeror cannot use the same reference (i.e., same project and same contact person) more than once.

REQUIRED REFERENCE INFORMATION

1. Building Name & Address

2. Building Owner's/Manager's Name

3. Contact Person's Name, Title, and Phone No.

4. Contract No.

5. Contract Start and Completion Dates

6. Type of Facility (e.g. office building, courthouse)

7. Gross Square Feet in Building

8. No. of Stories

9. Building Population

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Minneapolis, MN 55415 Solicitation GS05P17SAD0002 Amendment 0001

10. Types of Complex Central Systems in Building

11. Description of Services Performed

Please note:

1) The Government will evaluate prior experience by means of conducting reference checks.

Phase Two (TECHNICAL FACTORS AND PAST PERFORMANCE).

Only offerors that have successfully passed Phase One of the procurement evaluation will be eligible to participate in Phase Two. In Phase Two, technical proposals will be evaluated first, followed by past performance and price proposals.

A. Technical Proposals

1. Technical Factors - Proposals will be evaluated in accordance with the following technical factors.

Evaluation factor

a. Prior Experience (Phase One)

b. Past Performance

c. Management Plan & Approach

i. Management Plan

ii. Quality Control Plan A. O&M Work and Staffing Plan B. Service Call (NCMMS) and Preventive Maintenance (CMMS)

Plan

Prior Experience: GO/NO-GO FACTOR See Prior Experience requirement for Phase One.

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Past Performance Offeror’s references as submitted on Attachment A – Past Performance References will be utilized to assess past performance. This form must be completed for each reference submitted that meets the criteria identified under “Prior Experience” evaluation factor (from Phase One). No further information is required from offerors for this evaluation factor.

Past performance will be evaluated by analysis of information provided by the offeror and by interviews with the offeror’s past and/or current customers.

If the offeror submits as a joint venture, the Government will consider past performance information for work performed by the joint venture as well as past performance information for work performed by each firm in the joint venture (including joint ventures established through the 8(a) Business Development Mentor-Protégé Program). Past performance information for work performed by the joint venture will be considered and evaluated with greater importance than past performance information for work performed by each firm in the joint venture. (including joint ventures established through the 8(a) Business Development Mentor-Protégé Program).

While offerors must submit evidence of a minimum of 3 customer references for past performance evaluations, they may provide more (but in no case shall they submit more than 6 references. (The Government will consider two separate contracts as a single contract if they were consecutive and for the same location and services; e.g., two separate, but consecutive, one-year Mechanical O&M service contracts for the same or similar work at ABC Federal Building, will be considered one contract.) The Government is not required to conduct or complete reference checks on more than 3 contracts, although it may choose to do so. Additionally, if more than 3 references are provided, the Government reserves the right to choose which references to include in its evaluation.

In addition to those references provided directly by the offeror, the Contracting Officer may identify and analyze the past performance of the offeror on any other relevant contract that they currently have or had of which the Contracting Officer has knowledge or obtains knowledge, including but not limited to projects listed in the Past Performance Information Retrieval System (PPIRS).

Because of the wide variety of past performance history of individual offerors, the Government is not required to ensure that an equal number of references be obtained for each offeror.

In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available, the offeror may not be evaluated favorably or unfavorably on past performance. Therefore, failure of the offeror to provide a minimum of three relevant references that meet the criteria listed above, and/or the inability of the Government to complete a minimum of three reference checks, after making a reasonable effort to do so, will result in the offeror being rated as “neutral” on the past performance factor.

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The Government will not consider past performance information submitted by the offeror regarding predecessor companies, key personnel who have relevant experience or subcontractors that will perform major or critical aspects of the requirement. Past performance information submitted must be that of the offeror.

Please Note:

The Government will give the offeror an opportunity to respond to adverse past performance information obtained from the reference checks.

Management Plan & Approach

Management Plan

Submit a Management Plan that includes an organizational chart (showing names, titles, authorities, and responsibilities) illustrating key personnel both on and off-site. The plan should include a listing of positions to be staffed by trade and scheduled hours. This plan should also identify on-site representatives for each building, and outline their roles, responsibilities and levels of authority. Include qualifications for key personnel with supervisory authorities and for any positions considered key to the successful administration of the contract. The staffing plan should identify and address the number of personnel needed to accomplish all of the work requirements of the contract. The offeror should clearly indicate what work will be subcontracted, list the names of its major proposed subcontractors, and include any commitments made with them. Subcontractors proposed by the offeror must be qualified in their respective areas of work.

Furnish a “Key Personnel Resume” (form provided in Section J) for the proposed on-site project manager and all other on-site supervisors. Resumes should indicate that the proposed on-site person qualifications are consistent with those outlined in Section C of the solicitation.

Indicate what work will be subcontracted and the names of major proposed subcontractors, including what commitments have been made with them. Provide a resume of relevant experience for these subcontractors.

Quality Control Plan

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The offeror shall prepare and submit written quality control plan which addresses all items as detailed in Section C.8.6 of the solicitation and includes a thorough, effective, and sound method of identifying, correcting (within acceptable timeframes), and preventing deficiencies in the quality of services delivered, using acceptable techniques and appropriate frequencies of inspection. The plan must address how the offeror will provide for thorough documentation of inspection findings, distribution of inspection reports to appropriate management levels within its organization, and a follow-up system to assure corrective action. The plan must designate those individuals who will be involved in assuring quality services.

The Quality Control Plan shall include, but not be limited to:

(A) Task and Frequencies: A plan which indicates tasks to be performed and the frequency associated with each task, including all daily and periodic tasks.

(B) Inspection Methods and Frequencies: An inspection system, which shall include all requirements listed in the Performance Work Statement and inspection procedures such as some or all of the following methods: type of inspection, frequency of inspection, acceptance/rejection criteria, and disposition of rejected services, corrective action, error rate, and procedure for recording results of inspections. Specify areas to be inspected, when inspections will occur and titles of individuals performing inspections. The QCP must identify how the Contractor will correct noted deficiencies immediately. Any changes to the inspection systems during the life of the contract must be accepted by the COR. Critical equipment must be placed back in service at the end of the day. Exceptions to this must be authorized by the COR and in the case of fire protection or life safety systems, additional authorization must be obtained from the Regional Fire Protection Engineer. The administrative methods the Contractor will use for identifying, correcting, and preventing defects in the quality of service performed before such level of performance becomes unacceptable to the COR. The contractor should include plans for revising job schedules as new and better ways are found to perform given tasks.

(C) Roles and Responsibilities of Key Personnel: This must include the Contractor’s staffing levels (including supervision) depicting various job classifications (e.g. 2 journeyman mechanics, 1 fire protection technician, 1 supervisor). A roster (for key personnel) by name and job title must also be provided. Roles and responsibilities of key personnel must be clearly identified as well as addressing responsibilities for oversight of the QCP and functions associated with such oversight as well as authority in dealing with Government contracts must be identified. Job descriptions including tasks are also required.

(D) Records and Files: A description and/or samples of the forms, records, reports, and files the Contractor intends to utilize and keep on-site, which will indicate both the inspections conducted by the Contractor and necessary corrective action taken (as appropriate). Copies of all QCP related inspection reports and other documents shall be made available to the COR when requested. All

300 S. 4th St.

Minneapolis, MN 55415 such documents shall be maintained at the service location for the life of the contract, unless this requirement is waived in writing by the COR.

(E) Employee Training: The Contractor must identify how quality training of his employees at the facilities specified in this contract will take place. The Contractor must specify when and where training will take place, as well as the proposed content of training classes.

(F) Progress Report: The Contractor must submit quarterly to the COR a self evaluation report detailing the quality of service provided during the prior quarter. The report is due within 5 business days of the end of the quarter. This report shall include as a minimum the result of the quality control inspections, an explanation of efforts taken in the prior quarter to improve service and efforts planned for the present quarter to improve quality.

(G) The Contractor shall prepare a Strike Contingency Plan (SCP) to be used in the event of a strike by his employees. This separate document shall include the following information:

(a) Support Personnel: The SCP shall describe in detail how the Contractor will staff the building to provide the services defined in this specification during strikes by his employees as well as address employee absenteeism.

(b) License and Certifications: The SCP shall describe in detail how the Contractor will provide personnel that meet experience requirements, assuring the Government that all temporary or replacement employees (including subcontractor employees) will meet the experience and license requirements defined in this contract. TEMPORARY OR

REPLACEMENT PERSONNEL MUST MEET SECURITY CLEARANCE

REQUIREMENTS.

(H) Contractor Emergency Plan (CEP): The Government's Occupant Emergency Plan (OEP) is used by the COR during building emergencies. Designated contractor personnel, including the onsite supervisor(s), shall be thoroughly familiar with the Government's OEP and shall be trained by the Contractor to fully understand their responsibilities relative to each emergency plan. The contractor shall participate in tornado and fire drills.

Emergency Situation Examples: Contractor participation in emergency plans shall be mandatory during building related emergencies or natural disasters. The Contractor shall be required to perform the services required by the contract and as identified by the Property Manager and/or COR to the extent allowed during all emergency situations including but not limited to fires, accident and rescue operations, Contractor personnel strikes, civil disturbances, natural disasters, and utility service outages. This separate document shall include, at a minimum, the following:

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Since the contractors submitting proposals for this contract cannot have access to the OEP until they are awarded the contract, an outline of the CEP is acceptable as an accompaniment to the QCP submission. A complete CEP will be required from the awardee at the beginning of the 2nd month of the contract.

(a) Procedures: The Contractor’s communication procedures to be used in providing continuous communication support to the COR during emergencies.

(b) Employee Information: The name, telephone number and current position of each employee (in the form of a roster) that will participate in the CEP. The mobile telephone numbers and/or pager numbers of each employee that will participate in the CEP.

(c) Employee’s Duties: The specific functions that each employee will perform during emergency situations.

(d) Temporary or Subcontractor Employees: If temporary or subcontractor employees are to be used, the same information is required as in the Strike Contingency Plan. TEMPORARY OR SUBCONTRACT PERSONNEL MUST

MEET SECURITY CLEARANCE REQUIREMENTS.

O&M Work and Staffing Plan

This factor considers how the offeror plans to address and satisfy the performance requirements as outlined in the RFP. It considers the reasonableness of the offeror’s work program in terms of tours, daily equipment operation, critical building systems and equipment, and staffing.

Provide a Work and Staffing Plan which addresses and satisfies the performance requirements as outlined in the solicitation at a minimum each of the following should be addressed:

A. Tours and Watches - To include kinds of equipment toured when and where readings are taken, and tour schedule.

B. Daily start-up/shut down – Include a daily start-up and shutdown plan for both automatic, preset, and manual operating equipment and qualification of personnel.

C. Critical building systems and equipment – Plan should include procedures to monitor and maintain critical building systems and equipment including but not limited to fire protection systems, computer room, HVAC systems, and building automation systems.

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Staffing plan and work schedules – Provide a proposed staffing plan and work schedules including the total number of man-hours proposed (in-house and subcontract).

Service Call (NCMMS) and Preventive Maintenance (CMMS) Plan

Furnish a plan for responding to service calls and tenant complaints. Include proposed timeframes for responding to emergency service calls, urgent service calls, and routine service calls. Explain how the offeror will be reached by GSA and occupants/tenants, how tenant complaints and other service problems will be resolved, what follow-up procedures will be used and how tenant feedback will be obtained.

Include the methods and extent of documentation, tracking, and service call close-out. Also include the methods and extent of documentation and tracking using the CMMS system for preventive maintenance.

Price Proposal

Prices for the proposal shall consist of (1) a signed Standard Form 33, Solicitation, Offer, and Award and (2) pricing information to be completed under the OFFER SHEET section of this RFP.

C. Changes to Section L.9 – Offeror’s Checklist are highlighted in yellow below.

Offerors should carefully read the entire solicitation in order to be fully aware of all requirements.

Offerors should review the following checklist carefully in order to verify that all required information has been included with the offeror's proposal. Please review your proposal before submitting it to be sure that your calculations are correct in order to eliminate the possibility of error.

Y N

□ □ A. Have you fully completed and signed all required copies of Standard Form

33, Solicitation, Offer and Award?

□ □ B. Have you inserted your prices in the Offer Sheet?

□ □ C. Have you completed the Contractors Cost Proposal Format Worksheet?

□ □ D. Have you checked your proposed prices?

□ □ E. Have you fully completed all items on GSA Form 527 - Contractor's Qualifications and Financial Information?

□ □ F. Have you noted the requirements of the DOL wage determination(s) contained herein?

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□ □ G. Have you noted the insurance requirements that must be furnished before the work begins?

□ □ H. Have you noted the Bid Guarantee requirement?

□ □ I. Have you noted the Performance Bond requirement?

□ □ J. Did you visit the work site?

□ □ K. Have you reviewed all parts, supplies, materials, and equipment requirements under the contract?

□ □ L. Does your offer comply with Section L Instructions, Conditions and Notices to Bidders?

□ □ M. Have you included on the first page (a.k.a. cover sheet) of your proposal ALL of the information required by FAR 52.215-1, Instructions to Offerors—Competitive Acquisition, contained in the solicitation provisions in Section L of this solicitation, but especially those items listed in 52-215-1(c) (2) (i) through (v)?

□ □ N. Have you read the Contractor Performance Assessment Reporting System (CPARS) provision included in Section G?

□ □ O. Have you submitted your Management Control Plan and Quality Control Plan (QCP)

(including a O&M Work and Staffing Plan and Service Call [NCMMS] and Preventive Maintenance [CMMS] Plan); with your offer? (See Section C and Section L)

THIS FORM MUST BE RETURNED WITH YOUR PROPOSAL

D. Section M.1 – Basis of Award is replaced in its entirety with the below.

A. The Government will make award to the responsible offeror who represents the best value to the Government in terms of the evaluation factors stated in the solicitation and price. The Government reserves the right to award a contract to other than the lowest price offeror, if the cost involved in awarding to the higher priced, technically superior offeror is warranted.

B. The tradeoff process will be used in selecting the contractor for award. The tradeoff process is a method of evaluating offeror’s price and technical capability, with the goal being to select the proposal that offers the best value to the Government in terms of technical factors, past performance, and price. In evaluating this tradeoff, technical factors are slightly more important than past performance, and when combined technical factors and past performance are significantly more important than Total Evaluated Price (TEP).

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E. Section M.2 is replaced in its entirety with the below.

M.2. TECHNICAL FACTORS

A. Phase One Prior Experience: GO/NO-GO FACTOR

1. This factor considers the extent of the offeror’s prior experience, within the last (5) years, in performing contracts for mechanical maintenance services, similar to those described in the solicitation, in facilities comparable (as defined below) to the locations contained within the solicitation.

2. Standards for evaluation: The standard is met (“Go”) when:

The offeror is currently performing (contract in place for at least 2 years) or has performed (within the past 5 years) full mechanical operations and maintenance service similar to that described in the solicitation, in at least 3 separate facilities comparable to the location contained within the solicitation. A facility is considered to be “comparable’ if it is a commercial or federal office building of at least seven (7) stories, at least 400,000 gross square feet, or the total number of stories and square footage from multiple buildings serviced under one (1) contract meets the (7) stories and at least 400,000 gross square foot minimum, (Example: A contractor has a contract that services three separate buildings, none of which meet the minimum requirements when looked at individually, however when totaled they do meet the minimum. Building “A” is 2 stories and 75,000 gross square feet, building “B” is 3 stories and 150,000 gross square feet, and building “C” is 3 stores and 225,000 gross square feet. When this is totaled it comes to 8 stories and 450,000 gross square feet and would then meet the minimum Prior Experience requirement.) and has/had complex central systems consisting (at a minimum) of the following:

• Fire alarm systems

• HVAC systems

• High voltage electrical distribution systems

• Domestic water systems

• Plumbing systems

• Sewage and drainage systems

B. Phase Two Past Performance: Maximum Raw Score = 40 points

This factor considers the quality of the offeror’s past performance in providing mechanical operations and maintenance services in buildings considered comparable to the locations contained in the solicitation (“comparable” is defined under the “Prior Experience” evaluation factor).

Past performance is relevant information regarding an offeror’s actions under

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Minneapolis, MN 55415 previously awarded contracts. It includes the offeror’s overall quality of performance, record of conforming to contract requirements and to standards of good workmanship; the offeror’s adherence to contract schedules, including the administrative aspects of performance; the responsiveness of management; the offeror’s history of reasonable and cooperative behavior and commitment to customer satisfaction, including the offeror’s business-like concern for the interest of the customer; and the offeror’s overall performance on their contracts.

Past performance will be judged and considered relevant based on the satisfactory completion of current and past contracts verified by reference checks.

The relevant past performance references contacted will be evaluated with an adjectival rating, which in turn will be translated into a numerical score, as indicated in the chart below. The numerical scores will then be averaged for a composite score. The composite score may fall anywhere along this scale, for example, a 4.5.

Adjectival Rating

Numerical Rating

Description

Excellent 4.6-5.0 Past Performance significantly exceeds in all aspects of requirements, high probability of success, no significant weaknesses

Very Good 3.6-4.5 Past Performance exceeds to varying degrees one or more of the requirements

Satisfactory 2.6-3.5 Past Performance, in all aspects, meets the requirements

Marginal 1.6-2.5 Past Performance does not meet all the requirements

Unsatisfactory 1-1.5 Past Performance does not meet any of the requirements

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Neutral N/A Did not submit the minimum # of past performance references and no other references could be obtained by the CO

*Note: If the offeror has no Past Performance a Neutral Rating will be assigned

ii. Standards of this evaluation: This standard is met when:

The average rating of all past performance references contacted (on contracts for similar services in comparable buildings) was satisfactory or better and the references indicates that they would hire the offeror again for the same or similar services.

Management Plan: Maximum Raw Score = 20 points

1. This factor considers the offeror’s organizational structure, including in-house expertise. It considers the reasonableness of the offerors’ staffing schedule, for managers and supervisors, both in-house and subcontract. It considers the qualifications of proposed key managerial and supervisory personnel (on-site and offsite) and how these positions relate to and impact the day-to-day performance of contract services. It also considers the areas of work proposed for subcontracting and the Service Call (NCMMS) and Preventive Maintenance (CMMS) Plan to be employed to respond to emergency, urgent, and routine service calls and to tenant complaints.

2. Standard for this Evaluation: This standard is met when:

A. The offeror submits a management plan that includes an organizational chart (showing names, titles, authorities, and responsibilities) illustrating key personnel both on and off-site. The organization chart should identify and address the number of personnel needed to accomplish all of the work requirements of the contract.

B. The offeror also submits as a part of the management plan a listing of positions to be staffed by trade and scheduled hours. This portion identifies on-site representatives for each building, and outlines their roles, responsibilities and levels of authority. Included are the qualifications for key personnel with supervisory authorities and for any positions considered key to the successful administration of the contract. The staffing plan should identify and address the number of personnel needed to accomplish all of the work requirements of the contract.

C. The proposed on-site project manager, other on-site supervisors, and other proposed personnel as required and specified within the solicitation meet the qualifications as identified in Section C8 of the solicitation.

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D. The offeror clearly indicates what work will be subcontracted, lists the names of its major proposed subcontractors, and includes any commitments made with them. Subcontractors proposed by the offeror are qualified in their respective areas of work.

Quality Control Plan: Maximum Raw Score = 20 points

1. A quality control plan is necessary to assure that the requirements of the contract will be met. It essentially describes how managers and supervisors will inspect the work of productive employees. This sub-factor considers the offeror’s plan for maintaining quality control on the job. It examines the methodology (tasks and frequencies), inspection methods and frequencies, thoroughness, effectiveness, and soundness of the offeror’s quality control program.

2. Standard for this evaluation: The standard is met when:

A. The offeror proposes a quality control program which addresses all items as detailed in Section C.8.6 of the solicitation and includes a thorough, effective, and sound method of identifying, correcting (within acceptable timeframes), and preventing deficiencies in the quality of services delivered, using acceptable techniques and appropriate frequencies of inspection.

B. The offeror provides for thorough documentation of inspection findings, distribution of inspection reports to appropriate management levels within its organization, and a follow-up system to assure corrective action. The plan designates those individuals who will be involved in assuring quality Services.

O&M Work and Staffing Plan: Maximum Raw Score = 10 points

1. This factor considers how the offeror plans to address and satisfy the performance requirements as outlined in the solicitation. It considers the reasonableness of the offeror’s work program in terms of tours, daily equipment operation, critical building systems and equipment, and staffing.

2. Standard for evaluation: The standard is met when The offeror furnishes a plan which is reasonable and realistic to successfully perform the contract including performing equipment/systems maintenance, tours, and watches. The work plan includes a staffing plan and work schedules, including productive and supervisory employees, both in-house and subcontract, which is reasonable and realistic to successfully perform the contract requirements. The total number of man-hours proposed (in-house and subcontract) is reasonable and realistic to perform all contract work. At a minimum each of the following should be addressed:

A. Tours - To include kinds of equipment toured when and where readings are taken, and tour schedule.

B. Daily start-up/shut down – Include a daily start-up and shutdown plan for

300 S. 4th St.

Minneapolis, MN 55415 both automatic, preset, and manual operating equipment and qualification of personnel.

C. Critical building systems and equipment – Plan should include procedures to monitor and maintain critical building systems and equipment including but not limited to fire protection systems, computer room HVAC systems, and building automation systems.

D. Staffing plan and work schedules – Provide a proposed staffing plan and work schedules including the total number of man-hours proposed (in-house and subcontract).

Service Call (NCMMS) and Preventive Maintenance (CMMS) Plan: Maximum Raw Score = 10 points

1. This factor considers the plan to be employed to respond to emergency, urgent, and routine service calls and to tenant complaints, as well as to maintain a responsible preventive maintenance schedule in the building.

2. Standard for evaluation: The standard is met when:

A. The offeror’s plan for responding to service calls and tenant complaints provides for satisfactory resolution of problems, reasonable follow-up and tenant feedback, adequate documentation, tracking, and service call closeout.

B. Proposed response times for emergency, urgent, and routine service calls, fall within the areas specified in Section C of the solicitation.

C. The offeror demonstrates the capacity to monitor and log service calls through the NCMMS system as well as schedule, monitor, and log preventive maintenance via their own CMMS system.

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E. Attachment A is replaced in its entirety with the below.

ATTACHMENT A

PAST PERFORMANCE REFERENCES

RFP GS-05-P-17-SA-D-0002

PROJECT NAME _______________________________________________________________

BUILDING NAME _______________________________________________________________

ADDRESS _______________________________________________________________

CITY _____________________________________________STATE_____________

PROJECT NAME OR _______________________________________________________________

TYPE OF SERVICE _______________________________________________________________

CONTRACT NUMBER _______________________________________________________________

LOCATION BUILDING ___________________________________________________________

ADDRESS ___________________________________________________________

CITY _________________________________________STATE_______________

BUILDING OWNER/MANAGER’S NAME ___________________________________________________

CONTACT PERSON _______________________________________________________________

PROJECT MANAGER _______________________________________________________________

COMPANY NAME OR _______________________________________________________________

GOVERNMENT AGENCY _______________________________________________________________

TELEPHONE NUMBER _______________________________________________________________

CONTRACT NO. ______________

CONTRACT START & COMPLETION DATES

BUILDING TYPE (OFFICE, COURTHOUSE, ETC)

GROSS SQUARE FOOTAGE_________

NO. OF STORIES ____________

TYPES OF COMPLEX CENTRAL SYSTEMS:

a) ____________________________

b) ____________________________

c) ____________________________

d) ___________________________

e) ____________________________

f) ____________________________ Other: ________________________ Other: ________________________

300 S. 4th St.

Minneapolis, MN 55415 Solicitation GS05P17SAD0002 Amendment 0001

Other:

10) Description of Services Performed:

1. ___________ Is/Was this contract for mechanical O&M Service in a commercial or Government owned facility?

2. ___________ If this is a completed contract, was the contract completed within five years from the closing date of this solicitation?

3. ___________ If this is a current contract, is/was the performance period for at least two (2) consecutive years?