GS-01P-14-BW-D-0009_SOLICITATION_PART_2.pdf

GS-01P-14-BW-D-0009

J. LIST OF ATTACHMENTS

(LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS)

EXHIBIT 1 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

CONTRACT No. GS-01P-14-BW-D-0009

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is designed to provide the General Services Administration (GSA) with an effective surveillance method of monitoring and evaluating the Contractor's performance under a Performance-Based Statement of Work (PBSOW) for operation and maintenance services.

In accordance with Federal Acquisition Regulation (FAR) Part 37.601, performance-based Contracting methods are intended to ensure that the required performance quality levels are achieved and that the total payment is related to the degree that services performed or outcomes achieved meet Contract standards. GSA’s role in quality assurance is to ensure that the Contractors are achieving the quality levels established in the operation and maintenance services Contracts and focuses on the Contractors’ QCP. GSA periodically validates the execution of the Contractors' quality control programs by reviewing such areas as the Contractors' inspection forms, service request logs, tenant reports, tenant satisfaction surveys, and the timeliness of corrective actions.

Inspections conducted through the QASP and histories of Contractor performance in the Contractor “Performance Assessment Reporting System (CPARS)” or successor system assist GSA in obtaining those services that are contracted and delivered as agreed upon. The systems also help ensure that contract awards and deductions are executed in accordance with the contract requirements. The regional Property Management operations office is responsible for capturing the appropriate Contractor performance information that will be entered into CPARS by the CO or their designee.

A. PURPOSE OF THE QASP

The QASP is intended to accomplish the following:

1. Define the roles and responsibilities of participating Government officials.

2. Identify the performance objectives based upon the PBSOW in accordance with FAR Part

46.401(a) (1).

3. Identify the performance quality level standards in accordance with FAR Part 37.601(a) (2).

4. Describe the methods of surveillance for GSA to identify quality levels in accordance with FAR Part

46.401(a) (2).

5. Establish a method to provide feedback to the Contractor regarding quality and timeliness of the service performance, i.e., copies of inspection forms, copies of tenant reports, data on tenant satisfaction scores; and any other drivers or measures of performance that are required by the CO or designee

6. Establish timeframes for communication and performance improvement if needed.

7. Establish specified procedures for changes to the Contract price when services are not performed or do not meet Contract requirements in accordance to FAR Part 37.601(a) (3).

8. Ensure the Contractor has developed and implemented a QCP establishing procedures and responsibilities for controlling the quality of work performed.

B. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

The following Government officials will participate in assessing the quality of the Contractor's performance. Their roles and responsibilities are described as follows:

1. Carl Dodge or person designated by the CO will serve as the designee or COR. The COR is responsible for monitoring, assessing, recording, and reporting on the performance of the Contractor. The CO or their designee shall have the primary responsibility for completing forms that will be used to evaluate the Contractor’s performance. In addition, the COR or designee shall use the Contractor Performance System (CPS) to document the Contractor’s performance.

2. Carl Dodge or person designated as the CO will have overall responsibility for overseeing the Contractor's performance. The CO shall be responsible for monitoring the Contractor's performance in the areas of Contract compliance and Contract administration. The CO will review the COR or designee's written inspections and assessments of the Contractor’s performance and resolve any discrepancies that may arise between the Contractor and COR or their designee. In addition, the CO shall use the Contractor Performance System (CPS) to document the Contractor’s performance.

C. TYPES OF WORK TO BE PERFORMED

1. The Contractor’s performance in providing the following custodial and building operations & maintenance combined services shall be evaluated by the government:

2.

a. Standard Services

i. Interior

ii. Exterior

iii. Snow and Ice Removal

iv. Grounds Maintenance

b. Above Standard Services

c. Service Calls

d. Communication Plan

e. Solid Waste/Trash Disposal and Removal

f. Recycling

g. Environmental/Recycling Reporting

h. Integrated Pest Management Plan

i. Child Care Center

j. Existing deficiency list

k. Building Operating Plan

l. Equipment Inventory

m. Monthly Progress Reports

n. Reference Library

o. Building Management Support Services

p. Operational Requirements

q. Service Requests

r. Tours

s. Maintenance Program

t. Water Treatment

u. Oil Analysis

v. Lamp and Ballast Replacements

w. Repairs

x. Safety and Environmental

y. Fire Protection and Life Safety Equipment and Systems

z. Other services as described in Section C

D. METHODS OF SURVEILLANCE

The method of surveillance is based on the performance criteria of the Contract terms and specifications. Each requirement will describe the tasks to be performed and the standard for successful performance. GSA intends to monitor and evaluate the Contractor's performance based on any or all of the following surveillance methods:

1. Periodic Surveillance Inspections: This method consists of selected surveillance tasks by the Government that do not require 100 percent inspection, or are performed on a random basis. The CO or their designee will evaluate the Contractor’s reports, surveys, etc. on a weekly, biweekly, monthly, or quarterly basis.

3. Tenant Interviews: All tenant concerns received through the CO or their designee will be documented and evaluated on a planned schedule developed by the CO or designee. This method may help the CO or their designee focus on areas that may require further action from the CO.

3. Service Request Documentation: This method of surveillance will provide information to the CO or designee, such as identification of the types of service requests received the frequencies of service requests, corrective action taken, timeliness of completion, and any other pertinent data. At a minimum, this method shall be performed on a monthly basis.

4. Tenant Satisfaction Surveys: The Gallup Organization conducts surveys for one-third of GSA’s tenants in Government-owned and leased buildings. These surveys gather important data in many areas, including specific categories pertaining to the operation and maintenance of GSA's buildings. The surveys provide the CO or their designee with satisfaction scores that can be further evaluated to determine if there are any weaknesses within the various programs. There are various measures that can be taken, such as reviewing the survey’s comments, obtaining further feedback from the tenants, or sharing the scores with the Contractor to establish a plan of action.

E. QUALITY ASSURANCE FORMS AND REPORTS

Inspection Form: The GSA-3423 form will be used to document and evaluate the Contractor's performance. The COR will evaluate each event in accordance with the performance standards and performance requirements stated in the PBSOW. All tasks that are considered to have unacceptable performance shall be substantiated and documented on the GSA-3423 form. The form will be completed and submitted to the Contractor within 24 hours. The Contractor shall return the GSA-3423 form identifying the corrective action taken within time allotted by the COR.

Inspection of Services Clause: The CO shall fill in applicable commercial or non-commercial clause as appropriate, i.e., FAR Part 52.246.4 paragraphs (e) and (f).

F. ANALYSIS OF SURVEILLANCE RESULTS

Monthly CO Report: At the end of each month the COR will summarize the overall results of the Contractor’s performance for the previous month and send to the CO. If appropriate, the CO may investigate the event(s) further to determine if all the facts and circumstances surrounding the event(s) are accurate. The CO may discuss with the Contractor an event or trend that indicates unacceptable performance.

DRAFT QASP STANDARDS – COMBINED SERVICES

CUSTODIAL

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

SECTION C

Standard Services Interior

GREEN CLEANING

GREEN PURCHASING

PLAN

FLOOR CARE

BARE FLOORS

(Lobbies, corridors, restrooms, etc.)

Wet Mopping

Asbestos Containing Building Material (ACBM) Floors

ADP/Data Center Floors

Asphalt Floors

-Shall use green cleaning products, processes and equipment -Shall track and report costs and amounts of green cleaning products and materials purchased

Floors, base moldings and grout shall be clean and free of debris, including but not limited to, dirt, water streaks, mop marks, strings, gum, tar and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices".

Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center space.

Damp mopping shall be the only method of wet cleaning for floors

100% Inspection

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

Granite and Marble Floors (Crystallization)

Loading Dock Floors

Postal Floors

Strip and Finish

Sealing containing asphalt material.

All applicable floor areas shall be maintained in accordance with industry standards.

Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

Refer to the Standard Services – Interior Section on Postal Space

The old finish or wax shall be removed and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, rust, burns, or scuffmarks, or wax build-up in corners or crevices.

UNDER NO

CIRCUMSTANCES

SHALL BURNISHING,

HIGH SPEED BUFFING

OR DRY STRIPPING

METHODS BE USED

ON ACBM FLOORS.

Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance based on any or all of the following:

tenant satisfaction, PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

Wood Floors

There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

surveys, tenant interviews, periodic inspections, and

SECTION C Standard Services and Above Standard

CARPETS AND RUGS

EXTRACTION

SPOT CLEANING

VACUUMING

Free of visible dirt, dust, and other debris.

No spots, smears, crusted material, or spills.

No fuzzing caused by harsh rubbing or brushing of carpet.

Build-ups, spills, or crusted materials are to be removed along with spots and smears.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

Shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Shall be free of dirt, dust, and other debris.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

Interior

FLOOR MATS AND

RUNNERS

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior

RESTROOMS, SHOWER

ROOMS, LOCKER

ROOMS, AND HOLDING

CELLS

Areas shall be cleaned with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids, and waste and graffiti.

Restrooms shall be free of discarded materials and trash shall be emptied to prevent the containers from overflowing.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

Interior

FIXTURES Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls etc.) shall be clean with no dust, spots, soiled substances, discolorations, rust, mold, build-ups, or excess moisture.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior

SURFACES

Horizontal Surfaces

Metal, Brass, and Woodwork

Glass Cleaning

Surfaces shall be free of dust, dirt, oil spots, or smudges.

Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oils, smudges, dirt, soiled substances, rust, encrustation, and streaks.

All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70 inches of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

SECTION C WALLS Free of smudges, marks, The Government

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

dirt, and spots with no discolorations.

based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

HIGH CLEANING

DUSTING

Surfaces above 70 inches and 96 inches shall be cleaned free of dirt, dust, and cobwebs.

Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures.

Surfaces shall be free of dust.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior/Exterior

TRASH (Exterior also), WASTEBASKETS, AND

ASH RECEPTACLES

(Exterior also)

Trash containers shall be emptied and kept clean, odor-free and free of dirt, dust, debris, residues, and spilled materials.

Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residues.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

RECYCABLES

Shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located

The Government may evaluate performance based on any or all

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

ELEVATOR,

ESCALATORS, AND

STAIRWAYS

throughout the building.

- Door tracks shall be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

- Surfaces shall be clean and free of finger marks, smudges, and spills. - Carpets and floors shall be free of removable spots, dirt, and debris.

Floors requiring a finish shall be maintained at a high luster.

- Stairways, escalators, entrances, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

inspections, and

Interior/Exterior

PLATE GLASS (all glass -glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel)

Shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior/Exterior

WINDOW WASHING

- Windows shall be clean (minimum is annually) and free of dirt, grime, streaks, moisture, and shall not be cloudy. - - Window sashes, sills, woodworks, and other surroundings of interior

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

glass shall be wiped free of drippings and other watermarks.

inspections, and documentation.

BLINDS AND

COVERINGS

All blinds, coverings, cord tapes, and valances shall be clean and free of dust and spots.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior/Exterior

FINE ARTS COLLECTION

POLICING INSIDE AREAS

Shall identify artworks;

provide floor polishing, dusting, and window washing; identify and help mitigate site-specific hazards such as pests.

All trash, and other discarded materials shall be removed.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior

INTERIOR AND ATRIUM

PLANTS (government plants)

Plants shall be free of dust and dead leaves and be properly hydrated.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

CONCESSIONS

- All public areas (cafeteria furniture, seating areas, snack bars, and vending machine areas) shall be

The Government may evaluate performance

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil.

- Floors in serving and kitchen areas shall be cleaned only if open during the normal scheduled cleaning hours, except in Federally-equipped cafeteria facilities.

- In Federally-equipped cafeteria facilities, the cleaning of kitchens and areas behind serving tables and salad and soup bars is the responsibility of the Concessions Contractor.

interviews, periodic inspections, and

POSTAL SPACE

All postal floors shall be free of dirt, dust, debris, and other foreign matter.

If stripping and refinishing is required, finish and wax shall be removed and reapplied in accordance with standard commercial practices. UNDER NO

CIRCUMSTANCES

SHALL BURNISHING,

HIGH SPEED BUFFING

OR DRY STRIPPING

METHODS BE USED

ON ACBM FLOORS.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior

FITNESS CENTERS,

HEALTH UNITS, AND

LABORATORIES

Areas such as the fitness centers, health units, and laboratories, shall be cleaned with disinfectant.

All vinyl surfaces of exercise equipment and exercise mats shall be

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

free of dust, dirt, spots, streaks, and smudges.

Shower curtains surfaces shall be cleaned and free of mold and dirt. Lockers exterior surfaces shall be free of dust and streaks.

All metal (door frames handles, fixtures, and equipment) and glazed surfaces (including partitions), shall be free of smears, finger marks, streaks and shall maintain a uniform luster.

inspections, and

Services Exterior

CANOPIES

Shall be clean and free of dirt, dust, cobwebs, nests, bird excrement, trash, and debris.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

HARD SURFACE AREAS

(sidewalks, brick areas, hard surfaces, parking lots, surface parking, garages, docks, etc.)

Shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oils, and grease. No residual dirt shall remain after the removal of the debris.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

SURFACES (signs, vending machines, tables, etc.)

Shall be clean, with no dirt, dust, residues, streaks, spots, soiled substances, The Government may evaluate

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

GRAFFITI REMOVAL

EXCREMENT REMOVAL

POLICING OUTSIDE

AREAS

discolorations, or rust.

Remove graffiti using normal cleaning methods.

Steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement.

All areas, including unimproved areas and fence lines shall be clean of gum, litter, debris, papers, trash, and other discarded materials.

surveys, tenant interviews, periodic inspections, and

Services Exterior

SNOW AND ICE

REMOVAL

Shall be free of snow and ice which may cause slip hazards.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

LANDSCAPE EROSION

MANAGEMENT

GROUNDS

MAINTENANCE

Shall employ environmentally low-impact strategies:

temporary/permanent seeding, mulching, earth dikes, silt fencing, sediment traps and sediment basins to correct existing erosion areas.

Maintain all plants, trees, shrubs, ground covers, and lawns in a manner that prolongs life and

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

Standard and Above Standard Services Exterior

COMPOSTING

TREES AND SHRUBS

Trimming

Pruning

Survey

MULCHING

MOWING AND EDGING

sustains a healthy appearance free from pests.

Shall seek to prevent pollution by, among other things, reducing fertilizer and pesticide use to protect the environment.

Protect native plans and wild habitat.

Shall compost yard waste.

Tree supports shall be kept in good condition and functioning at all times and be removed when no longer needed.

Shall trim trees and shrubs to clear all roads, drives, and walking areas.

Shall prune trees and shrubs to remove dead or diseased foliage or branches.

Shall provide for a professional survey of the trees to evaluate their condition.

Shall maintain and replace mulch.

Shall mow and edge all turf areas.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

LEAF REMOVAL

OVER SEEDING,

DETHATCHING, AND

PLUGGING

FERTILIZATION

FLOWERBEDS AND

PLANTS

SOIL AND GROUND

COVER

UNIMPROVED

GROUNDS

FENCE LINES

Shall clear grass clip pings from walkways and roadways and blow them onto the grass.

Shall remove leaves and debris from premises and drain openings.

Shall over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas.

Shall fertilizer lawns, trees and ground cover consistent with common local landscaping practices.

- Flowerbeds are to be free from weeds and debris.

- Preference shall be given to the use of native perennials instead of annuals.

Shall be aerated and cultivated and ground cover provided.

Shall mow unimproved grounds to present a neat, well-maintained appearance.

Shall control the height of grass, native grasses, weeds, and other growth at the fence lines at border stations, not performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

WEEDS

IRRIGATION

WATERING

exceed 8 inches in height.

Sidewalks, parking lots and roadways (excluding unimproved grounds) shall be free of weeds and unwanted growths.

Shall conduct walk-through and inspect all irrigation systems (sprinklers, rain and freeze sensors, and drip systems) and submit a list of damages.

Shall minimize inconvenience to the building occupants and visitors, and maximize percolation.

Shall minimize run-off into drains and sewers.

Shall operate watering systems using automatic timers with rain/freeze sensors.

If mechanical irrigation is not available or malfunctioning, the Contractor shall use alternative hand watering methods such as gator bags, or equivalents.

Shall be adjusted, cleaned, and set for most energy efficient watering periods.

Sprinklers and drip performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

ADJUST, CLEAN AND

SET AUTOMATIC

CONTROLLERS

INTEGRATED PEST

MANAGEMNT PLAN

(Landscape)

PLANT REPLACEMENTS

WASHING BLINDS AND

COVERINGS

PRESSURE

WASHING/STEAM

CLEANING

heads are clean and adjusted.

Entrances and exits shall not be wet from watering, during the arrival and departure of occupants and visitors.

Shall pay to repair and test irrigation systems damaged by the Contractor due to neglect.

Shall notify Government of operational malfunctions, breakages, or failures to the irrigation system.

Shall utilize IPM to control pests and disease to protect landscape, trees, and shrubs.

Shall bear costs to replace planted materials that have been damaged as a direct result of the Contractor’s lack of oversight, neglect, or lack of proper care and maintenance.

Blinds and coverings shall be washed on both sides and coordinated with the CO.

Remove all dirt, debris, residue, gum, grease, and tar.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

GOVERNMENT

FURNISHED TREES AND

PLANTS

SERVICE CALLS

COMMUNICATION PLAN

PROTECTION AND

DAMAGE

SOLID WASTE/TRASH

MANAGEMENT

RECYCLING

Shall plant Government furnished trees and plants in ground or planter as approved by the CO.

Shall provide appropriate staffing and response to service calls.

Shall prepare and abide by the Communication Plan

Shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage.

- Conduct waste/trash stream audit.

- Shall perform collection, removal, recycling and related activities agreed upon by the Government and Contractor based on the solid waste/trash audit final report.

- Shall remove solid waste/trash from building premises.

- Pick-ups of solid waste/trash may be required. Pick-ups of solid waste/trash shall be accomplished within 24 hours of CO or their designee notification.

- Paper shall be transported from recycling bins to storage performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

ENVIRONMENTAL

REPORTING

containers in designated areas.

- Recyclable materials are recycled and not placed in landfills.

- Shall maintain and submit solid waste/trash hauling and recycling reports.

Shall submit information on green purchasing practices specific to the performance of this contract including USDA-designated bio-based products purchased, non-bio-based environmentally sustainable CPG products, and non-green products.

- List of chemicals and purchased price for IPM.

- Shall maintain documentation to support all the above reported activities.

Contractor shall provide surveillance, trapping, extermination and pesticide application components of the integrated pest management (IPM) program.

IPM INITIAL INSPECTION Shall provide a thorough initial inspection of interior spaces, exterior grounds, and paved areas.

Shall identify all areas including equipment, structural features or practices that contribute to pest infestation.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

IPM PERIODIC

INSPECTION

Shall conduct quarterly inspections to determine if treatment is required.

performance

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

interviews, periodic inspections, and service call

SECTION C IPM PLANS

Shall obtain approval from the COR BEFORE treatment is rendered.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

NON-PESTICIDE

PRODUCTS AND USE

Shall use non-pesticide methods of control whenever and wherever possible.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

SECTION C CHILD CARE CENTERS See Section C ‘Child Care’

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

OPERATIONS AND MAINTENANCE

PERFORMANCE-BASED

TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

SECTION C

Existing Deficiency Inspection/List and equipment inventory.

A thorough and systematic initial inspection and inventory of all equipment and systems and the performance of an annual inventory to verify and update the inventory.

A complete and accurate deficiency list and inventory must be completed and submitted within the initial timeframe and an annual inventory must be scheduled and conducted to verify and update inventory.

will evaluate performance based on tenant satisfaction, surveys, tenant interviews, periodic inspections, and service request

Startup Phase.

The Contractor must provide all start up services necessary to provide seamless operation of all building systems.

Adjustment to controls, BAS

Submission and review of all required building documentation without failures in providing service to our customers.

Staffing and ability to communicate with CO.

Contractor must staff and provide communication methods to ensure services are adequately provided to the tenant.

Quality and quantity of staffing and methods of communication ensure adequate response to all Contract requirements.

Onsite records.

All records required by the Contract must be accurate and available for inspection.

Records must be organized, up to date, and reflect actual conditions.

CMMS

(If applicable).

Service request record keeping using the computerized maintenance management system

(CMMS).

Maintenance records are accurate and current and are properly populated within the CMMS to document historical maintenance efforts during the life cycle of the facility.

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Building Operating Plan

(BOP).

BOP must detail all aspects of the Contractor’s performance of the Contract and building equipment and system information.

Energy consumption must be monitored by the Contractor for indicators of inefficient operation.

BOP must be submitted and address all items

Monthly Progress Reports. Reports of Contractor progress and activities must be provided monthly.

All reports must be thorough, accurate and submitted on time as required by the Contract.

Reference library.

Information in the form of a reference library must be provided by the Contractor.

All required documents are to be included in the reference library and must be complete and up to date.

Service Requests. Service requests must be received, tracked, and responded to in accordance with Contract requirements.

All routine, emergency, and urgent service requests are responded to as required by the Contract and repairs are completed within specified timeframes.

Energy and Water Efficiency Plan

Reports must contain monthly energy usage compared to last year and recommendations on improvement

Control systems must be operated to provide maximum efficiency as measured by energy consumption per gross sq.

ft. while providing tenant comfort

Tours.

Tours must be conducted and documented in accordance with

All tours must be conducted and documented as required and will reflect actual conditions.

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Contract

Adjustments will be made as needed. Logs and check sheets must be adequate to track operating hours and equipment performance history.

Leak testing.

Refrigerants and natural gas leaks must be avoided and detected as early as possible.

Leak testing for refrigerants and natural gas must be performed and documented in accordance with the

BOP.

Condensate pans

Condensate pans must be clear and algae free at all times.

On at least a monthly basis, tours must include inspection and treatment of condensate pans with appropriate biocide to ensure proper drainage.

Disruptive or hazardous tool use, disruption to utilities, lighting and space conditioning.

Tenants must not be unnecessarily disrupted during repairs or procedures.

All disruptive tool use during normal working hours must be approved by the CO or their designee and welding and burning must be approved via GSA Form 1755. The CO must approve in advance any work that will disrupt lighting, utilities, and space conditioning.

Plumbing and restroom maintenance.

Plumbing and drain systems must be maintained and in good working order.

All drain systems must be clear and kept functional at all times.

Maintenance program.

Equipment must be maintained to the minimum standard established in the Contract and

Minimally, the Contractor must perform preventive maintenance in accordance with the manufacturer’s recommended standards for

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Cont

SECTION C Cont.

Water treatment.

developed by the provide for an effective water treatment program including equipment, monitoring, reporting, etc.

all equipment requiring a preventive maintenance procedure. The Contractor must be required to use the specified NFPA Codes and Standards in this document to perform inspections, testing, and preventive maintenance of fire protection and life safety systems and equipment. In addition, the Contractor shall be required to follow the specific testing and inspection frequencies and methods specified in such NFPA Codes and Standards. The Contractor must record such inspection, testing, and services on the appropriate NFPA inspection form.

perform water treatment, monitoring, and testing in accordance with the Contract requirements.

Oil analysis and oil changes.

Oil analysis and oil changes must be documented.

perform initial and periodic oil analysis and oil changes

Contract provisions.

Lamp and ballast replacements.

Quality, energy-efficient replacement lamps and ballasts must be used by the

The Contractor must perform lamp and ballast replacements in accordance with the Contract provisions

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Architectural and structural systems maintenance.

Interior and exterior building architectural and structural systems must be maintained in good repair.

conduct inspections, repairs, replacements, and touch up painting and patching to match existing finishes as required by Contract provisions.

Interior signage and directories.

Signage must be up to date and in good repair.

Signage must be updated and repaired as required.

Finishes maintenance.

All finishes must appear neat and have an esthetically appealing appearance.

maintain and touch up building finishes in a professional manner.

Repairs.

Safety and environmental management.

All repairs must be performed in a timely professional manner, using quality parts and materials.

Scheduling and record keeping.

perform repairs in accordance with the provisions of the Contract including timeliness of response, invoicing, thresholds, replacement part quality standards, and warranty provisions.

All required safety and environmental tests, certifications, permits and other procedures required in this document must be scheduled in the CMMS work order system, and documented in the CMMS.

In addition, the Contractor must maintain copies of all such tests, certifications, permits and other required records.

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Refrigerant control and certification.

The Contractor must control refrigerants and maintain records in accordance with EPA, GSA, and appropriate Air Quality Management District standards. The Contractor must take immediate action to contain refrigerant leaks and must report any leaks to the CO or designee.

AQMD operating permits.

The Contractor must be familiar with the requirements of the Local Air Quality Management District (AQMD), and shall be responsible for obtaining operating permits for boilers, generators, and other emissions-producing equipment regulated by the district.

Cont.

Underground storage tanks.

The Contractor is responsible for complying with all Federal, State, and Local requirements for the periodic inspection, monitoring, permitting, certification and maintenance of underground storage tanks.

Polychlorinated biphenyls (PCBs) control.

inspect all transformers containing (PCBs) and maintain records of such inspections in accordance with State, Local, and Environmental Protection Agency (EPA) regulations.

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Hazardous waste.

The Contractor must be cognizant of, and comply with, all Federal, State, and Local laws and regulations related to the disposal (landfill, sewer discharge, etc.) of hazardous waste and materials used or removed in the performance of the Contract or discharged by the building, and must comply with all such requirements, to include record keeping

Electrical safety.

comply with NFPA 70E when working on or around electrical equipment or systems. The Contractor must ensure that areas restricted to qualified personnel are secured and properly labeled.

Lock out/tag out.

develop a lockout/tag out program in accordance with 29 CFR 1910. The program must include all anticipated energy sources, including but not limited to electricity, steam, pressurized fluids, and mechanical energy.

Confined spaces.

identify and label all confined spaces in accordance with OSHA requirements.

The Contractor must develop a confined space entry permit system for all permit- required confined

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spaces within 60 calendar days of commencement of the Contract.

Asbestos management.

The Contractor shall be expected to occasionally perform Class III and Class IV asbestos work as defined in 29 CFR 1910.26.1101.

The Contractor must be prepared to deal with asbestos on a small scale, short duration basis to effect emergency repairs and to clean up small spills.

The Contractor must protect building tenants, visitors, and employees from asbestos exposure. The Contractor must comply with applicable National Institute of Building Sciences (NIBS) and OSHA standards.

Hazardous Materials.

The Contractor must make material safety data sheets (MSDSs) available to their employees in accordance with 29 CFR 1910.1200.

Boiler/pressure vessel operation and inspection standards.

All tests must be done in accordance with ASME Boiler and Pressure vessel Code, National Board Inspection Code (NBIC), EPA Local AQMD requirements, ASME CSD- 1, and NFPA 85.

Backflow prevention devices.

Backflow prevention devices used on water-based fire suppression systems must be inspected, tested and maintained

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according to NFPA 25.

Potable water systems.

comply with the Safe Drinking Water Act, PL 99- 339, as amended, and the EPA Safe Drinking Water regulations (40 CFR 141.43, Sections A and D), that address the quantity of lead allowable in new installations or repairs to existing drinking water systems and/or plumbing.

Potable water systems which are repaired, modified, serviced, or breeched in any way must be disinfected and flushed prior to returning the system to service.

Labeling.

The Contractor must label equipment, storage areas and workspaces in accordance with OSHA standards immediately after commencement of the Contract if such labels are not already in place.

Fire Protection and Life Safety Equipment and Systems.

Fire alarm system.

responsible for meeting the inspection, maintenance, testing frequencies, and testing methods outlined in NFPA 72. Documentation of the above mentioned inspection, maintenance, and testing results must be recorded on the applicable Inspection and Testing Form from NFPA 72.

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Fire alarm system testing, maintenance and repair shall be performed during normal business hours when it does not interfere with building operations.

When such testing, maintenance or repair will interfere with building operations; it shall be performed after normal business hours without additional costs to the government, unless approved otherwise by the CO or designee provide a fire watch in areas left unprotected until the fire alarm system is completely restored to service. In no case shall the fire alarm systems be left in a disabled condition without notifying the CO or designee.

The Contractor must ensure that the fire alarm system is maintained operable at all times except while being tested or repaired. It is essential that the Contractor carefully schedule with the building manager all non emergency shutdowns of the fire alarm system and that back up protection be provided by the Contractor (arrangement of additional personnel stationed at the fire alarm system control panel) any time the fire alarm system is out of

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service for more than 4 hours. In addition, regardless of the duration of the shutdown, the affected portion of the system must be tested to ensure that the protection has been restored.

In addition, during any period in which there is no capability for the fire alarm system to transmit fire alarm signals to a supervising station, the Contractor must maintain a fire watch in accordance with GSA guidelines.

The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

in performing any task associated with this contract

Water-based fire suppression system inspection, maintenance, testing frequencies and testing methods outlined in

NFPA 25.

Water-based fire suppression system testing, maintenance and repair shall be performed during normal business hours when it does not interfere with building operations.

When such testing, maintenance or repair will interfere with building operations; it shall be

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performed after normal business hours without additional costs to the government, unless approved otherwise by the CO or designee.

provide a fire watch in areas left unprotected until the water-based fire suppression system is completely restored to service. In no case must any water based fire suppression system be left in a disabled condition without notifying the CO or designee.

The Contractor must ensure that the sprinkler system is maintained and operable at all times except while being tested or repaired. It is essential that the Contractor carefully schedule with the building manager and CO or their designee all non emergency shutdowns of the sprinkler system and that back up protection be provided by the Contractor any time the sprinkler system is out of service for more than 4 hours. In addition, regardless of the duration of the shutdown, the affected portion of the system must be tested to ensure that the protection has been restored.

The Contractor must utilize qualified personnel meeting

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Fire Rated doors and assembles.

the applicable requirements in Section H16.3, Qualification of Technicians.

in performing any task associated with this contract

The Contractor must perform inspections, tests and maintenance or repairs in accordance with the current edition of NFPA 80 and NFPA 101.

inspection, maintenance, testing frequencies, testing methods, and documentation requirements outlined in NFPA 80 and NFPA 101.

Fire Damper and combination fire/smoke dampers.

the applicable requirements in Section H16.3, Qualification of Technicians.

in performing any task associated with this contract

The Contractor must perform inspections, tests, and maintenance or repairs in accordance with the current edition of NFPA 80.

Maintenance of combination fire/smoke dampers must also meet the requirements contained in NFPA 105.

inspection, maintenance, testing frequencies, testing methods, and

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documentation requirements outlined in

NFPA 80.

The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

Smoke door assemblies.

perform inspections, tests, and maintenance or repairs in accordance with the current edition of NFPA 105.

The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

inspection, maintenance, testing frequencies, testing methods, and documentation

NFPA 105.

Smoke dampers.

perform inspections, tests and maintenance or repairs in accordance with the current edition of NFPA 105.

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testing frequencies, testing methods, and documentation requirements outlined in

NFPA 105.

The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

in performing any task associated with this contract

The Contractor must perform inspections, tests, and maintenance or repairs current edition of NFPA 10.

the applicable requirements in Section H16.3, Qualification of Technicians.

in performing any task associated with this contract

The Contractor is responsible for meeting the inspection, maintenance, testing frequencies, testing methods, and documentation

NFPA 10.

Non-water based fire extinguishing perform inspections, tests and maintenance in accordance with the current edition of the applicable NFPA standards (e.g., NFPA 12, 12A, 17, 17A, 96, 2001, etc.).

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inspection, maintenance, testing frequencies, testing methods, and documentation requirements outlined in the applicable NFPA standards (e.g., NFPA 12, 12A, 17, 17A, 96, 2001, etc.).

The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

Smoke control and maintenance or repairs current edition of NFPA 92.

inspection, maintenance, testing frequencies, testing methods.

The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

Cont

Emergency and Standby Power Systems

The Contractor must perform inspections, tests, and maintenance or repairs in accordance with the current edition of NFPA 110 and NFPA 111

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The Contractor must utilize qualified personnel meeting the applicable requirements in Section H16.3, Qualification of Technicians.

Emergency lighting systems and exit signage.

and maintenance or repairs in accordance with the current edition of NFPA 101.

the applicable requirements in Section H16.3, Qualification of Technicians.

in performing any task associated with this contract

The Contractor is responsible for meeting the inspection, maintenance, testing frequencies, testing methods, and documentation

NFPA 101.

Miscellaneous work.

provide labor hours and parts and supplies as requested by the CO or designee.

provide labor hours as requested by the CO to perform tasks in a timely manner.

Section H Green Purchasing Tracking

Shall track and report and amounts of green cleaning products and materials purchased. Furnish records upon request

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Recycle Content Product Purchase Annual Reporting

Annual report on recycle products if applicable

EXHIBIT 2 BUILDING INFORMATION SHEETS

The following are building statistics for informational purposes only. The figures below are estimates only and are not guaranteed fully accurate. Contractor is cautioned to field verify the provided information during the site pre-bid walkthroughs. When necessary, feasible, and warranted, the CO or designee will provide access to assignment drawings and blueprints.

JANITORIAL

BUILDING DATA:

Name and building number: Hodgdon Border Patrol HQ – ME0074HO

Location: 96 Calais Rd., Hodgdon, ME

Number of stories: 1

Normal Building Operating Hours: Monday – Friday, 7:00 AM – 5:00 PM except Radio Room 24/7/365

Population: 25

BUILDING STATISTICS:

INTERIOR

Gross ……………………………………………………….............................. 11,627 SF* Rentable ………………………………………………………..............................