GS-01P-14-BW-D-0009 _0002.pdf

NSN 7540-01-152-8070 STANDARD FORM 30. (Rev. 10-83) Previous Edition unusable Prescribed by GSA FAR (48 CFR) 53.243

Page of Pages AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. Contract ID Code

2. AMENDMENT MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (if applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than item 6) CODE

(x) 9A. AMENDMENT OF SOLICITATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

8. NAME AND ADDRESS OF CONTRACTOR (NO., Street, Country, State and ZIP Code)

CODE FACILITY CODE

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning ______ copies of amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OR OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

Check One

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _______ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible)

Except as provided herein, all terms and conditions of the document referenced in item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 16B. UNITED STATES OF AMERICA

(Signature of person authorized to sign)

15C. DATE SIGNED

(Signature of Contracting Officer)

16C. DATE SIGNED

Continuation Page

PAGE 2 OF 41 GS-01P-14-BW-D-0009/0002

Continued from Block 14...

1. Replace the Quality Assurance Survielance Plan (QASP) on pages 169-208 with revised QASP attached.

2. Questions and Answers as of 2/19/2014 are attached to this amendment.

3. The language on p.378 of the solicitation is hereby changed to allow for electronic delivery of CPAR forms by the reference. Please instruct references to submit CPAR forms to michaelp.griffin@gsa.gov.

4. This amendment is not extending the current due date for proposals. Offerors are reminded that proposals are due on Tuesday, February 25, 2014, 2:00PM EST.

5. All other terms and conditions remain unchanged.

5. Offerors are reminded that they must acknowledge receipt of all amendments by one of the methods in Block 11 on page 1.

Attachment Page

PAGE 3 OF 41 GS-01P-14-BW-D-0009/0002

EXHIBIT 1 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

CONTRACT No. GS-01P-14-BW-D-0009

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is designed to provide the General Services Administration (GSA) with an effective surveillance method of monitoring and evaluating the Contractor's performance under a Performance-Based Statement of Work (PBSOW) for operation and maintenance services.

In accordance with Federal Acquisition Regulation (FAR) Part 37.601, performance-based Contracting methods are intended to ensure that the required performance quality levels are achieved and that the total payment is related to the degree that services performed or outcomes achieved meet Contract standards. GSA’s role in quality assurance is to ensure that the Contractors are achieving the quality levels established in the operation and maintenance services Contracts and focuses on the Contractors’ QCP. GSA periodically validates the execution of the Contractors' quality control programs by reviewing such areas as the Contractors' inspection forms, service request logs, tenant reports, tenant satisfaction surveys, and the timeliness of corrective actions.

Inspections conducted through the QASP and histories of Contractor performance in the Contractor “Performance Assessment Reporting System (CPARS)” or successor system assist GSA in obtaining those services that are contracted and delivered as agreed upon. The systems also help ensure that contract awards and deductions are executed in accordance with the contract requirements. The regional Property Management operations office is responsible for capturing the appropriate Contractor performance information that will be entered into CPARS by the CO or their designee.

A. PURPOSE OF THE QASP

The QASP is intended to accomplish the following:

1. Define the roles and responsibilities of participating Government officials.

2. Identify the performance objectives based upon the PBSOW in accordance with FAR Part 46.401(a) (1).

3. Identify the performance quality level standards in accordance with FAR Part 37.601(a) (2).

4. Describe the methods of surveillance for GSA to identify quality levels in accordance with FAR Part 46.401(a) (2).

5. Establish a method to provide feedback to the Contractor regarding quality and timeliness of the service performance, i.e., copies of inspection forms, copies of tenant reports, data on tenant satisfaction scores; and any other drivers or measures of performance that are required by the CO or designee

6. Establish timeframes for communication and performance improvement if needed.

7. Establish specified procedures for changes to the Contract price when services are not performed or do not meet Contract requirements in accordance to FAR Part 37.601(a) (3).

8. Ensure the Contractor has developed and implemented a QCP establishing procedures and responsibilities for controlling the quality of work performed.

B. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

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The following Government officials will participate in assessing the quality of the Contractor's performance. Their roles and responsibilities are described as follows:

1. Carl Dodge or person designated by the CO will serve as the designee or COR. The COR is responsible for monitoring, assessing, recording, and reporting on the performance of the Contractor. The CO or their designee shall have the primary responsibility for completing forms that will be used to evaluate the Contractor’s performance. In addition, the COR or designee shall use the Contractor Performance System (CPS) to document the Contractor’s performance.

2. Carl Dodge or person designated as the CO will have overall responsibility for overseeing the Contractor's performance.

The CO shall be responsible for monitoring the Contractor's performance in the areas of Contract compliance and Contract administration. The CO will review the COR or designee's written inspections and assessments of the Contractor’s performance and resolve any discrepancies that may arise between the Contractor and COR or their designee. In addition, the CO shall use the Contractor Performance System (CPS) to document the Contractor’s performance.

C. TYPES OF WORK TO BE PERFORMED

1. The Contractor’s performance in providing the following custodial and building operations & maintenance combined services shall be evaluated by the government:

2.

a. Standard Services

i. Interior

ii. Exterior

iii. Snow and Ice Removal

iv. Grounds Maintenance

b. Above Standard Services

c. Service Calls

d. Communication Plan

e. Solid Waste/Trash Disposal and Removal

f. Recycling

g. Environmental/Recycling Reporting

h. Integrated Pest Management Plan

i. Child Care Center

j. Existing deficiency list

k. Building Operating Plan

l. Equipment Inventory

m. Monthly Progress Reports

n. Reference Library

o. Building Management Support Services

p. Operational Requirements

q. Service Requests

r. Tours

s. Maintenance Program

t. Water Treatment

u. Oil Analysis

v. Lamp and Ballast Replacements

w. Repairs

x. Safety and Environmental

y. Fire Protection and Life Safety Equipment and Systems

z. Other services as described in Section C

D. METHODS OF SURVEILLANCE

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The method of surveillance is based on the performance criteria of the Contract terms and specifications. Each requirement will describe the tasks to be performed and the standard for successful performance. GSA intends to monitor and evaluate the Contractor's performance based on any or all of the following surveillance methods:

1. Periodic Surveillance Inspections: This method consists of selected surveillance tasks by the Government that do not require 100 percent inspection, or are performed on a random basis. The CO or their designee will evaluate the Contractor’s reports, surveys, etc. on a weekly, biweekly, monthly, or quarterly basis.

3. Tenant Interviews: All tenant concerns received through the CO or their designee will be documented and evaluated on a planned schedule developed by the CO or designee. This method may help the CO or their designee focus on areas that may require further action from the CO.

3. Service Request Documentation: This method of surveillance will provide information to the CO or designee, such as identification of the types of service requests received the frequencies of service requests, corrective action taken, timeliness of completion, and any other pertinent data. At a minimum, this method shall be performed on a monthly basis.

4. Tenant Satisfaction Surveys: The Gallup Organization conducts surveys for one-third of GSA’s tenants in Government-owned and leased buildings. These surveys gather important data in many areas, including specific categories pertaining to the operation and maintenance of GSA's buildings. The surveys provide the CO or their designee with satisfaction scores that can be further evaluated to determine if there are any weaknesses within the various programs. There are various measures that can be taken, such as reviewing the survey’s comments, obtaining further feedback from the tenants, or sharing the scores with the Contractor to establish a plan of action.

E. QUALITY ASSURANCE FORMS AND REPORTS

Inspection Form: The GSA-3423 form will be used to document and evaluate the Contractor's performance. The COR will evaluate each event in accordance with the performance standards and performance requirements stated in the PBSOW.

All tasks that are considered to have unacceptable performance shall be substantiated and documented on the GSA-3423 form. The form will be completed and submitted to the Contractor within 24 hours. The Contractor shall return the GSA- 3423 form identifying the corrective action taken within time allotted by the COR.

Inspection of Services Clause: The CO shall fill in applicable commercial or non-commercial clause as appropriate, i.e., FAR Part 52.246.4 paragraphs (e) and (f).

F. ANALYSIS OF SURVEILLANCE RESULTS

Monthly CO Report: At the end of each month the COR will summarize the overall results of the Contractor’s performance for the previous month and send to the CO. If appropriate, the CO may investigate the event(s) further to determine if all the facts and circumstances surrounding the event(s) are accurate. The CO may discuss with the Contractor an event or trend that indicates unacceptable performance.

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DRAFT QASP STANDARDS – COMBINED SERVICES

CUSTODIAL

PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

SECTION C

Standard Services Interior

GREEN CLEANING

GREEN PURCHASING

PLAN

FLOOR CARE

BARE FLOORS

(Lobbies, corridors, restrooms, etc.)

Wet Mopping

Asbestos Containing Building Material (ACBM) Floors

ADP/Data Center Floors

Asphalt Floors

-Shall use green cleaning products, processes and equipment -Shall track and report costs and amounts of green cleaning products and materials purchased

Floors, base moldings and grout shall be clean and free of debris, including but not limited to, dirt, water streaks, mop marks, strings, gum, tar and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices".

Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center space.

Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

100% Inspection

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

performance based on any or all of the following:

Failure to provide will result in further contract action. If not corrected a 5% deduction from the Basic Monthly rate for that Month will be taken.

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

SECTION C

SECTION C

Granite and Marble Floors (Crystallization)

Loading Dock Floors

Strip and Finish

Sealing

Wood Floors

All applicable floor areas shall be maintained in accordance with industry standards.

Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

The old finish or wax shall be removed and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, rust, burns, or scuffmarks, or wax build-up in corners or crevices.

UNDER NO

CIRCUMSTANCES

SHALL BURNISHING,

HIGH SPEED BUFFING

OR DRY STRIPPING

METHODS BE USED

ON ACBM FLOORS.

Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

SECTION C Standard CARPETS AND RUGS Free of visible dirt, dust, The Government Failure to provide

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

Services

SECTION C Standard and Above Standard

EXTRACTION

SPOT CLEANING

VACUUMING

and other debris.

No spots, smears, crusted material, or spills.

No fuzzing caused by harsh rubbing or brushing of carpet.

Build-ups, spills, or crusted materials are to be removed along with spots and smears.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

Shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Shall be free of dirt, dust, and other debris.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and will result in further contract action. If not corrected a 5% deduction from the Basic Monthly rate for that Month will be taken.

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

SECTION C

Standard Services Interior

FLOOR MATS AND

RUNNERS

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior

RESTROOMS, SHOWER

ROOMS, LOCKER

ROOMS, AND HOLDING

CELLS

Areas shall be cleaned with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids, and waste and graffiti.

Restrooms shall be free of discarded materials and trash shall be emptied to prevent the containers from overflowing.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

Failure to provide will result in a 1% deduction from the Basic Monthly rate for that Month.

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

SECTION C

Standard Services Interior

FIXTURES Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls etc.) shall be clean with no dust, spots, soiled substances, discolorations, rust, mold, build-ups, or excess moisture.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior

SURFACES

Horizontal Surfaces

Metal, Brass, and Woodwork

Glass Cleaning

Surfaces shall be free of dust, dirt, oil spots, or smudges.

Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oils, smudges, dirt, soiled substances, rust, encrustation, and streaks.

All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70 inches of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Failure to provide contract action. If not corrected a 1% deduction from the Basic Monthly rate for that Month will be taken.

SECTION C

Standard Services

WALLS

Free of smudges, marks, dirt, and spots with no discolorations.

The Government may evaluate performance

Failure to provide contract action. If

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and not corrected a 1% deduction from the Basic Monthly rate for that Month will be taken.

SECTION C

HIGH CLEANING

DUSTING

Surfaces above 70 inches and 96 inches shall be cleaned free of dirt, dust, and cobwebs.

Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures.

Surfaces shall be free of dust.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and contract action.

SECTION C

Standard Services Interior/Exterior

TRASH (Exterior also), WASTEBASKETS, AND

ASH RECEPTACLES

(Exterior also)

Trash containers shall be emptied and kept clean, odor-free and free of dirt, dust, debris, residues, and spilled materials.

Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residues.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and will result in a 1% deduction from the Basic Monthly rate for that Month.

SECTION C

RECYCABLES

ELEVATOR,

Shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout the building.

- Door tracks shall be may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call

Failure to provide will result in a 1% deduction from the

Failure to

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

ESCALATORS, AND

STAIRWAYS

clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

- Surfaces shall be clean and free of finger marks, smudges, and spills. - Carpets and floors shall be free of removable spots, dirt, and debris.

Floors requiring a finish shall be maintained at a high luster.

- Stairways, escalators, entrances, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

provide will result in further contract action

SECTION C

Standard Services Interior/Exterior

PLATE GLASS (all glass -glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel)

Shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and contract action.

SECTION C Standard and Above Standard

Interior/Exterior

WINDOW WASHING

- Windows shall be clean (minimum is annually) and free of dirt, grime, streaks, moisture, and shall not be cloudy. - - Window sashes, sills, woodworks, and other surroundings of interior glass shall be wiped free of drippings and other watermarks.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

Failure to provide will result in further contract action.

BLINDS AND

COVERINGS

All blinds, coverings, cord tapes, and valances shall be clean and free of

The Government may evaluate performance

Failure to provide contract action.

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

dust and spots.

based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Interior/Exterior

FINE ARTS COLLECTION

POLICING INSIDE AREAS

Shall identify artworks;

provide floor polishing, dusting, and window washing; identify and help mitigate site-specific hazards such as pests.

All trash, and other discarded materials shall be removed.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

CONCESSIONS

- All public areas (cafeteria furniture, seating areas, snack bars, and vending machine areas) shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil.

- Floors in serving and kitchen areas shall be cleaned only if open during the normal scheduled cleaning hours, except in Federally-equipped cafeteria facilities.

- In Federally-equipped cafeteria facilities, the cleaning of kitchens and areas behind serving tables and salad and soup bars is the responsibility of the Concessions Contractor.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

SECTION C FITNESS CENTERS, Areas such as the fitness The Government Failure to provide

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

Standard Services Interior

HEALTH UNITS, AND

LABORATORIES

centers, health units, and laboratories, shall be cleaned with disinfectant.

All vinyl surfaces of exercise equipment and exercise mats shall be free of dust, dirt, spots, streaks, and smudges.

Shower curtains surfaces shall be cleaned and free of mold and dirt. Lockers exterior surfaces shall be free of dust and streaks.

All metal (door frames handles, fixtures, and equipment) and glazed surfaces (including partitions), shall be free of smears, finger marks, streaks and shall maintain a uniform luster.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and deduction from the Basic Monthly rate for that Month.

SECTION C Standard Services Exterior

CANOPIES

Shall be clean and free of dirt, dust, cobwebs, nests, bird excrement, trash, and debris.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and contract action.

SECTION C Standard Services Exterior

HARD SURFACE AREAS

(sidewalks, brick areas, hard surfaces, parking lots, surface parking, garages, docks, etc.)

Shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oils, and grease. No residual dirt shall remain after the removal of the debris.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

ACTION/DEDUCT

ION

SURFACES (signs, vending machines, tables, etc.)

GRAFFITI REMOVAL

EXCREMENT REMOVAL

POLICING OUTSIDE

AREAS

Shall be clean, with no dirt, dust, residues, streaks, spots, soiled substances, discolorations, or rust.

Remove graffiti using normal cleaning methods.

Steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement.

All areas, including unimproved areas and fence lines shall be clean of gum, litter, debris, papers, trash, and other discarded materials.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and and Above Standard Services Exterior

SNOW AND ICE

REMOVAL

Shall be free of snow and ice which may cause slip hazards.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

Failure to provide will result in a 10% deduction from the Basic Monthly rate for that Month.

LANDSCAPE EROSION

MANAGEMENT

GROUNDS

MAINTENANCE

Shall employ environmentally low-impact strategies:

temporary/permanent seeding, mulching, earth dikes, silt fencing, sediment traps and sediment basins to correct existing erosion areas.

Maintain all plants, trees, shrubs, ground covers, and lawns in a manner

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and contract action contract action

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

Standard and Above

Exterior

COMPOSTING

TREES AND SHRUBS

Trimming

Pruning that prolongs life and sustains a healthy appearance free from pests.

Shall seek to prevent pollution by, among other things, reducing fertilizer and pesticide use to protect the environment.

Protect native plans and wild habitat.

Shall compost yard waste.

Tree supports shall be kept in good condition and functioning at all times and be removed when no longer needed.

Shall trim trees and shrubs to clear all roads, drives, and walking areas.

Shall prune trees and shrubs to remove dead or diseased foliage or branches.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

MULCHING

MOWING AND EDGING

LEAF REMOVAL

OVER SEEDING,

DETHATCHING, AND

PLUGGING

FERTILIZATION

FLOWERBEDS AND

PLANTS

SOIL AND GROUND

COVER

UNIMPROVED

Shall maintain and replace mulch.

Shall mow and edge all turf areas.

Shall clear grass clip pings from walkways and roadways and blow them onto the grass.

Shall remove leaves and debris from premises and drain openings.

Shall over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas.

Shall fertilizer lawns, trees and ground cover consistent with common local landscaping practices.

- Flowerbeds are to be free from weeds and debris.

- Preference shall be given to the use of native perennials instead of annuals.

Shall be aerated and cultivated and ground cover provided.

Shall mow unimproved grounds to present a neat, well-maintained appearance.

Shall control the height of grass, native grasses, performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

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PERFORMANCE-

BASED TASK

SERVICES TO BE

INSPECTED

STANDARD FOR

SUCCESSFUL

PERFORMANCE

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

CORRECTIVE

GROUNDS

FENCE LINES

WEEDS

INTEGRATED PEST

MANAGEMNT PLAN

(Landscape)

PLANT REPLACEMENTS

WASHING BLINDS AND

COVERINGS

PRESSURE

WASHING/STEAM

CLEANING

GOVERNMENT

FURNISHED TREES AND

PLANTS

SERVICE CALLS

weeds, and other growth at the fence lines at border stations, not exceed 8 inches in height.

Sidewalks, parking lots and roadways (excluding unimproved grounds) shall be free of weeds and unwanted growths.

Shall utilize IPM to control pests and disease to protect landscape, trees, and shrubs.

Shall bear costs to replace planted materials that have been damaged as a direct result of the Contractor’s lack of oversight, neglect, or lack of proper care and maintenance.

Blinds and coverings shall be washed on both sides and coordinated with the CO.

Remove all dirt, debris, residue, gum, grease, and tar.

Shall plant Government furnished trees and plants in ground or planter as approved by the CO.

Shall provide appropriate staffing and response to service calls.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call

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COMMUNICATION PLAN

PROTECTION AND

DAMAGE

SOLID WASTE/TRASH

MANAGEMENT

RECYCLING

ENVIRONMENTAL

REPORTING

Shall prepare and abide by the Communication Plan

Shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage.

- Conduct waste/trash stream audit.

- Shall perform collection, removal, recycling and related activities agreed upon by the Government and Contractor based on the solid waste/trash audit final report.

- Shall remove solid waste/trash from building premises.

- Pick-ups of solid waste/trash may be required. Pick-ups of solid waste/trash shall be accomplished within 24 hours of CO or their designee notification.

- Paper shall be transported from recycling bins to storage containers in designated areas.

- Recyclable materials are recycled and not placed in landfills.

- Shall maintain and submit solid waste/trash hauling and recycling reports.

Shall submit information on green purchasing practices specific to the performance of this deduction from the

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contract including USDA-designated bio-based products purchased, non-bio-based environmentally sustainable CPG products, and non-green products.

- List of chemicals and purchased price for IPM.

- Shall maintain documentation to support all the above reported activities.

SECTION C

Contractor shall provide surveillance, trapping, extermination and pesticide application components of the integrated pest management (IPM) program.

IPM INITIAL INSPECTION Shall provide a thorough initial inspection of interior spaces, exterior grounds, and paved areas.

Shall identify all areas including equipment, structural features or practices that contribute to pest infestation.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

Failure will result in further contract action

IPM PERIODIC

INSPECTION

Shall conduct quarterly inspections to determine if treatment is required.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

Failure will result in further contract

SECTION C IPM PLANS

Shall obtain approval from the COR BEFORE treatment is rendered.

performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call

Failure will result in

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ACTION/DEDUCT

SECTION C NON-PESTICIDE

PRODUCTS AND USE

Shall use non-pesticide methods of control whenever and wherever possible.

The Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

OPERATIONS AND MAINTENANCE

PERFORMANCE-BASED

TASK

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QUALITY

ASSURANCE

SURVEILLANCE

METHOD

Existing Deficiency Inspection/List and equipment inventory.

A thorough and systematic initial inspection and inventory of all equipment and systems and the performance of an annual inventory to verify and update the inventory.

A complete and accurate deficiency list and inventory must be completed and submitted within the initial timeframe and an annual inventory must be scheduled and conducted to verify and update inventory.

will evaluate performance based on tenant satisfaction, surveys, tenant interviews, periodic inspections, and service request

Monthly payment for each deficient facility will be reduced by 10%.

Startup Phase.

The Contractor must provide all start up services necessary to provide seamless operation of all building systems.

Adjustment to controls, BAS

Submission and review of all required building documentation without failures in providing service to our customers.

facility will be reduced by 10%.

Staffing and ability to communicate with CO.

Contractor must staff and provide communication

Quality and quantity of staffing and methods of communication ensure

Monthly payment facility will be

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methods to ensure services are adequately provided to the tenant.

adequate response to all Contract requirements.

Onsite records.

All records required by the Contract must be accurate and available for inspection.

Records must be organized, up to date, and reflect actual conditions.

facility will be reduced by 10%.

CMMS

(If applicable).

Service request record keeping using the computerized maintenance management system

(CMMS).

Maintenance records are accurate and current and are properly populated within the CMMS to document historical maintenance efforts during the life cycle of the facility.

facility will be reduced by 10%.

Building Operating Plan

(BOP).

BOP must detail all aspects of the Contractor’s performance of the Contract and building equipment and system information.

Energy consumption must be monitored by the Contractor for indicators of inefficient operation.

BOP must be submitted and address all items

Monthly payment for each deficient facility will be reduced by 10%.

Past Performance Report (Energy Savings)

Monthly Progress Reports. Reports of Contractor progress and activities must be provided monthly.

All reports must be thorough, accurate and submitted on time as required by the Contract.

Reference library.

Information in the form of a reference library must be provided by the Contractor.

All required documents are to be included in the reference library and must be complete and up to date.

updates within 30 calendar days may result in additional contract action.

Service Requests. Service requests must be received, tracked, and responded to in

All routine, emergency, and urgent service requests are responded to as required by the Contract and repairs are

Average length of service call time in excess of contract requirements x

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accordance with Contract requirements.

completed within specified timeframes.

additional mechanical hourly rate x number of failed calls. Past Performance Report

Energy and Water Efficiency Plan

Reports must contain monthly energy usage compared to last year and recommendations on improvement

Control systems must be operated to provide maximum efficiency as measured by energy consumption per gross sq.

ft. while providing tenant comfort

Tours.

Tours must be conducted and documented in accordance with Contract

All tours must be conducted and documented as required and will reflect actual conditions.

Adjustments will be made as needed. Logs and check sheets must be adequate to track operating hours and equipment performance history.

Past Performance Report

Leak testing.

Refrigerants and natural gas leaks must be avoided and detected as early as possible.

Leak testing for refrigerants and natural gas must be performed and documented in accordance with the

BOP.

Fault of Contractor -

- Cost of Testing and Remediation

Condensate pans

Condensate pans must be clear and algae free at all times.

On at least a monthly basis, tours must include inspection and treatment of condensate pans with appropriate biocide to ensure proper drainage.

results within the monthly report Additional Mechanical hourly rate x maintenance time standard (per GSA PM guide) x number of incidents

OR

Rework

OR

third party Cost of Testing and Remediation Past performance report

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Disruptive or hazardous tool use, disruption to utilities, lighting and space conditioning.

Tenants must not be unnecessarily disrupted during repairs or procedures.

All disruptive tool use during normal working hours must be approved by the CO or their designee and welding and burning must be approved via GSA Form 1755. The CO must approve in advance any work that will disrupt lighting, utilities, and space conditioning.

deduction from the Basic Monthly rate for that Month.

Plumbing and restroom maintenance.

Plumbing and drain systems must be maintained and in good working order.

All drain systems must be clear and kept functional at all times.

contract action. If the problem is identified for more than one month it will result in a 5% deduction from the Basic Monthly rate

Maintenance program.

Cont

Equipment must be maintained to the minimum standard established in the Contract and developed by the

Minimally, the Contractor must perform preventive maintenance in accordance with the manufacturer’s recommended standards for all equipment requiring a preventive maintenance procedure. The Contractor must be required to use the specified NFPA Codes and Standards in this document to perform inspections, testing, and preventive maintenance of fire protection and life safety systems and equipment. In addition, the Contractor shall be required to follow the specific testing and inspection frequencies and methods specified in such NFPA Codes and Standards. The Contractor must record such inspection, testing, and

Monthly payment for each deficient

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SECTION C Cont.

Water treatment.

provide for an effective water treatment program including equipment, monitoring, reporting, etc.

services on the appropriate NFPA inspection form.

perform water treatment, monitoring, and testing in accordance with the Contract requirements.

within the monthly report may result in Monthly payment for each deficient

Oil analysis and oil changes.

Oil analysis and oil changes must be documented.

perform initial and periodic oil analysis and oil changes

Contract provisions.

report may result in Monthly payment for each deficient

Lamp and ballast replacements.

Quality, energy-efficient replacement lamps and ballasts must be used by the perform lamp and ballast replacements in accordance with the Contract provisions

Failure to replace with energy efficient and low mercury lamps where possible may result in Fault of the contractor , Monthly payment for each deficient facility will be reduced by 10%.

Past performance report

Architectural and structural systems maintenance.

Interior and exterior building architectural and structural systems must be maintained in good repair.

conduct inspections, repairs, replacements, and touch up painting and patching to match existing finishes as required by Contract provisions.

will result in Fault of the contractor Cost of rework or third party Past performance report

Interior signage and directories.

Signage must be up to date and in good

Signage must be updated and repaired as required.

report.

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repair.

Finishes maintenance.

All finishes must appear neat and have an esthetically appealing appearance.

maintain and touch up building finishes in a professional manner.

report.

Repairs.

Safety and environmental management.

All repairs must be performed in a timely professional manner, using quality parts and materials.

Scheduling and record keeping.

perform repairs in accordance with the provisions of the Contract including timeliness of response, invoicing, thresholds, replacement part quality standards, and warranty provisions.

All required safety and environmental tests, certifications, permits and other procedures required in this document must be scheduled in the CMMS work order system, and documented in the CMMS.

In addition, the Contractor must maintain copies of all such tests, certifications, permits and other required records.

will result in Past performance Rework or increased cost at contractor’s expense Critical Systems:

Past Performance & Contractor liability for documented fines, penalties or loss of productivity

Failure to provide within the 30 calendar days will result in a 5% deduction from the Basic Monthly rate for that Month.

Refrigerant control and certification.

The Contractor must control refrigerants and maintain records in accordance with EPA, GSA, and appropriate Air Quality Management District standards. The Contractor must take immediate action to contain refrigerant leaks and must report any leaks to the CO or designee.

within the 1st 5 business days will result in a 5% deduction from the for that Month

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AQMD operating permits.

The Contractor must be familiar with the requirements of the Local Air Quality Management District (AQMD), and shall be responsible for obtaining operating permits for boilers, generators, and other emissions-producing equipment regulated by the district.

report may result in action.

Cont.

Underground storage tanks.

The Contractor is responsible for complying with all Federal, State, and Local requirements for the periodic inspection, monitoring, permitting, certification and maintenance of underground storage tanks.

will result in a 5% deduction from the Basic Monthly rate for that Month.

Polychlorinated biphenyls (PCBs) control.

inspect all transformers containing (PCBs) and maintain records of such inspections in accordance with State, Local, and Environmental Protection Agency (EPA) regulations.

Hazardous waste.

The Contractor must be cognizant of, and comply with, all Federal, State, and Local laws and regulations related to the disposal (landfill, sewer discharge, etc.) of hazardous waste and materials used or removed in the performance of the Contract or discharged by the building, and must comply with all such requirements, to include record keeping will result in a 5% deduction from the

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Electrical safety.

comply with NFPA 70E when working on or around electrical equipment or systems. The Contractor must ensure that areas restricted to qualified personnel are secured and properly labeled.

deduction from the

Lock out/tag out.

develop a lockout/tag out program in accordance with 29 CFR 1910. The program must include all anticipated energy sources, including but not limited to electricity, steam, pressurized fluids, and mechanical energy.

deduction from the Basic Monthly rate for that Month.

Confined spaces.

identify and label all confined spaces in accordance with OSHA requirements.

The Contractor must develop a confined space entry permit system for all permit- required confined spaces within 60 calendar days of commencement of the Contract.

may result in further contract action.

Asbestos management.

The Contractor shall be expected to occasionally perform Class III and Class IV asbestos work as defined in 29 CFR 1910.26.1101.

The Contractor must be prepared to deal with asbestos on a small scale, short duration basis to effect emergency repairs and to clean up small spills.

The Contractor must protect building tenants, visitors, and employees from asbestos exposure. The

Failure to provide will result in a 1% deduction from the

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Contractor must comply with applicable National Institute of Building Sciences (NIBS) and OSHA standards.

Hazardous Materials.

The Contractor must make material safety data sheets (MSDSs) available to their employees in accordance with 29 CFR 1910.1200.

Boiler/pressure vessel operation and inspection standards.

All tests must be done in accordance with ASME Boiler and Pressure vessel Code, National Board Inspection Code (NBIC), EPA Local AQMD requirements, ASME CSD- 1, and NFPA 85.

deduction from the Basic Monthly rate for that Month.

Backflow prevention devices.

Backflow prevention devices used on water-based fire suppression systems must be inspected, tested and maintained according to NFPA 25.

deduction from the Basic Monthly rate for that Month.

Potable water systems.

comply with the Safe Drinking Water Act, PL 99- 339, as amended, and the EPA Safe Drinking Water regulations (40 CFR 141.43, Sections A and D), that address the quantity of lead allowable in new installations or repairs to existing drinking water systems and/or plumbing.

Potable water systems which are repaired, modified, serviced, or breeched in any way must be disinfected and flushed prior to returning the system to service.

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Labeling.

The Contractor must label equipment, storage areas and workspaces in accordance with OSHA standards immediately after commencement of the Contract if such labels are not already in place.

report may result in further contract action.

Fire Protection and Life Safety Equipment and Systems.

Fire alarm system.

responsible for meeting the inspection, maintenance, testing frequencies, and testing methods outlined in NFPA 72. Documentation of the above mentioned inspection, maintenance, and testing results must be recorded on the applicable Inspection and Testing Form from NFPA 72.

Fire alarm system testing, maintenance and repair shall be performed during normal business hours when it does not interfere with building operations.

When such testing, maintenance or repair will interfere with building operations; it shall be performed after normal business hours without additional costs to the government, unless approved otherwise by the CO or designee provide a fire watch in areas left unprotected until the fire alarm system is completely restored to service. In no case shall the fire alarm systems be left in a disabled condition without

Failure to provide will result in a 5% deduction from the Line Item rate for that Month.

within the 1st 5 business days of the month will result in a 10% deduction from the Line Item rate for that Month.

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notifying the CO or designee.

The Contractor must ensure that the fire alarm system is maintained operable at all times except while being tested or repaired. It is essential that the Contractor carefully schedule with the building manager all non emergency shutdowns of the fire alarm system and that back up protection be provided by the Contractor (arrangement of additional personnel stationed at the fire alarm system control panel) any time the fire alarm system is out of service for more than 4 hours.