15-03-13_-_RSAF_F-15SA_ICS_PWS_(for_Industry_day).pdf

FD2060-15-XXXXX

PERFORMANCE WORK STATEMENT

FOR

AIRCRAFT MAINTENANCE INTERIM CONTRACTOR SUPPORT (ICS)

ROYAL SAUDI AIR FORCE F-15SA FLEET MODERNIZATION

PROGRAM

Table of Contents

1.0. Introduction 4

1.1. Mission 5

1.2. Background 5

1.3. Goals and Objectives: 6

2.0. Services Summary 7

3.0. Government Property 9

3.1. The RSAF shall provide the following property/services: 9

3.2. Reserved 10

3.3. RSAF Property – Contractor Responsibilities: 10

3.4. Government Property Disposition 10

3.5. Classified Storage. 10

4.0. Aircraft Maintenance Support. 11

4.1. Aircraft Maintenance Mission/Functions. 11

4.1.1. Mission Performance. 11

4.2. Maintenance Discipline 11

4.3. General Responsibilities 13

4.4. Quality Assurance (QA) Program 15

4.4.1. Product Improvement Program per RSAFI 4-7135-54. 15

4.4.2. Aircraft and Equipment Impoundment Program per RSAFI 4-7166-1-3-1. 15

4.4.3. Weight and Balance Program per RSAFI 4-7166-1-3-1. 15

4.4.4. Hangar Queen Program per RSAFI 4-7165-110. 15

4.4.5. Base Technical Order Publication Distribution Office per RSAFM 67-1, Vol. ll. 15

4.4.6. Maintenance Functional Checks per RSAF 4-7166-1-3-1 and RSAFI 4-7300. 16

4.4.7. Hot Refuel/Defuel. 16

4.4.8. Reviewing aircraft abort, In-flight Emergencies, and other incidents, 16

4.4.9. RSAF Unit Configuration Management Program per RSAFI 4-7166-1-3-1. 16

4.4.10. Tool Control Program per RSAFI 4-7166-14. 16

4.4.11. Quality Control Plan 16

4.4.12. Ground Safety Program per RSAFM4-14201. 16

4.5. General Requirements 16

4.5.1. Non-Personal Services. 16

4.5.2. Program Management. 16

4.5.3. Contract Funds Status Report (CFSR). 17

4.5.4. Status Report. 17

4.5.5. Formal Meetings. 17

4.5.6. Performance of Service During Crisis: 18

4.5.7. Green Procurement Program (GPP): 19

4.5.8. Contract Administration. 19

4.6. Engineering and Technical Services 19

4.7. Hours of Operation and Holidays for in Kingdom Contractor Personnel 19

4.8. Personnel 19

4.8.6. Medical Examinations. 20

4.9. Personal Appearance 20

4.10. Travel 21

4.11. Employee Qualification 22

4.12. Safety Requirements 23

4.13. Reserved 24

4.14. Government Security Requirements: 24

4.15. Information Security Requirements 26

4.16. Physical Security Requirements 26

4.17. Security Assistance Management Information System (SAMIS). 26

4.18. Contractor Furnished Services/Equipment/Property/Supplies 26

4.19. Contractor Furnished Services/Equipment/Property/Supplies 27

4.20. RSAF Provided Equipment 27

4.21. Security and Safety 27

4.21.1. Freedom of Information Act Program (FOIA). 27

4.21.2. Reporting Requirements. 27

4.21.3. Proprietary Information. 27

4.21.4. Confidentiality of Information. 28

4.21.5. Operating Instructions. 28

4.21.6. Key Control. 28

4.21.7. Lock Combinations. 28

4.21.8. Security, Maintenance and Implementation of Security Program. 28

4.22. Mobilization/Demobilization Plan 28

4.23. Contractor Purchases 30

4.24. Trafficking in Persons 31

Appendix A: Applicable Directives 31

Appendix B: Acronyms 36

Appendix C: Job Descriptions 39

Appendix D: LOA Tax Language 64

Appendix E: Contractor Purchase RequestAppendix F: F-15 Travel Request Form 65

F-15 Travel Request Form 66

Appendix G: F-15SA Complex Support Equipment 67

1.0. Introduction

The United States of America directed Letter of Offer and Acceptance (LOA), SR-D-SAI, SR-D- SAN and SR-D-SAP provides the Royal Saudi Air Force (RSAF) with F-15SA aircraft modernization system sales support, F-15S to F-15SA conversion support, repair and return maintenance, standard technical orders, aircraft integration and other associated support activities in support of the Saudi F-15 Fleet Modernization Program (FMP).

1.1. Mission

This Performance Work Statement (PWS) describes the Interim Contractor Support (ICS) tasks to provide full Organization Level (O-Level) aircraft flightline maintenance and also provide Intermediate Level (I-Level) backshop maintenance support for F-15SA 55th Field Training Unit (FTU) and operations at King Khalid Air Base:

1) Twenty-Four (24) F-15SA aircraft at the 55th Field Training Unit (FTU), King Khalid Air Base (KKAB)

The Contractor shall provide the following critical aircraft skills for all locations IAW the delivery date of F-15SA aircraft (supply functions only at Depot Supply at Dhahran and RSAF Headquarters (HQ) at Rihadh). No individual location shall exceed ten (10) critical aircraft skill workers:

1) APG (lead)

2) Avionics Technician

3) ECS/Electrician

4) Hydraulics

5) Engine Technician

6) Weapons

7) Supply

For the following locations, the Contractor shall provide critical F-15SA aircraft maintenance skills/critical aircraft skills (Ref. Appendix C) and/or O&I support of the F-15SA, if requested by the RSAF and authorized by the contract:

1) 29th Squadron (Sqdn), King Faisal Air Base (KFAB)

2) 93rd Sqdn, Prince Sultan Air Base (PSAB)

3) 92nd Sqdn, and Fighter Weapons School, King Abdulaziz Air Base (KAAB)

4) 94th Sqdn, King Saud Air Base (KSAB)

5) Depot Supply at Dhahran

6) RSAF Headquarters (HQ) at Riyadh

This PWS does not provide for maintenance support of RSAF F-15C/D/S aircraft.

1.2. Background

The LOA provides for maintenance and technology transfer in accordance with (IAW) the United States Code, Title 22 - FOREIGN RELATIONS AND INTERCOURSE, CHAPTER 32 - FOREIGN ASSISTANCE, CHAPTER 39 - ARMS EXPORT CONTROL and the National Defense Authorization Act of 1991, Section 1004 of Public Law 101-510, as amended.

1.3. Goals and Objectives:

1.3.1. Provide aviation maintenance to support the RSAF mission.

1.3.2. Provide mission capable aircraft at required levels to accomplish mission requirements.

1.3.3. Provide quality assurance for all contract requirements and standards.

1.3.4. Provide qualified aircraft maintenance personnel.

1.3.5. Integrate risk management in all operational decisions.

2.0. Services Summary

PERFORMANCE OBJECTIVE PWS PARA

NUMBER

PERFORMANCE THRESHOLD

Mission Performance shall be determined by the contractor’s ability to meet and accomplish the PWS described support

4.1.1. Maintain the F-15SA aircraft to meet the

weekly/daily flying schedule while maintaining at least an 80% Fully Mission Capable (FMC) (aircraft operational availability for training and flying squadrons). Surveillance will be conducted by the COR and results of the surveillance will be documented in the PAR quarterly.

The FMC Rate is calculated as follows:

(Total FMC Hours/Total Possessed Hours) X 100 = FMC Rate. Note: Non-Mission Capable Supply (NMCS) does not apply.

Contractor shall ensure Technical Order (TO) use and compliance in all repair/replacement activity

4.2.2. TO use and compliance is required 100% of

the time. Any instance of non-compliance will be corrected immediately

Contractor shall complete Aircraft On/Off Equipment Maintenance documentation

4.3.8. Documentation is required to be completed

100% of the time with no more than two discrepancies per quarter. Corrections will be made within 3 working days after inspection

Contractor shall maintain Foreign Object Damage (FOD) Program.

4.3.9. Compliance with RSAF’s FOD Plan 100%

of the time. Zero failed inspections for FOD and Zero “Preventable” FOD incidents

Contractor shall maintain a list of engine run, RED X, Exceptional Release, Weapons Loading certified personnel sufficient to support Operations and Maintenance Schedules

4.11.2.3. Verifiable certification on 80% of engine

run, RED X, Exceptional Release, Weapons Loading certified personnel must be maintained. Non-certified personnel must be certified within 15 working days of notification of discrepancy

Maintain Inspection Quality Rating Standard

4.2.5. The Contractor shall maintain a required

monthly quality standard of satisfactory as defined by ratings on the PAR. Any instance of technical inspections falling below satisfactory will be corrected within five working days. No Category I Major findings during the customer inspection are permissible. All Major discrepancies will be corrected immediately.

Security. Maintenance and Implementation of security program in compliance with the applicable DOD, RSAF and local directives

4.21.1. thru 4.21.8. Security directives shall be complied with 100% of the time. All data products properly logged and marked per appropriate classification

3.0. Government Property

3.1. The RSAF shall provide the following property/services:

3.1.1. Provide the Contractor access to Print on Demand (POD) to ensure the Contractor has access to a full set of applicable RSAF F-15SA Technical Publications. The Contractor will immediately notify the RSAF/Contracting Officer Representative (COR) anytime POD is inoperable.

3.1.1.1. Provide access to all required F-15SA aircraft Technical Orders.

3.1.1.2. Provide the following Personal Protective Equipment (PPE) to include but not limited to:

reflective belts/vests, respirators; hearing protection; fall arrest protection; eye protection; gloves;

100 percent cotton, cuff less, long-sleeved coveralls; and tri-layer coveralls.

3.1.1.3. Provide access to all required equipment, tools and tool boxes.

3.1.1.4. Provide all parts, both reparable and consumable, through the RSAF supply system.

3.1.1.5. Provide access to maintenance support vehicles, Aerospace Ground Equipment (AGE) and all other support equipment (SE) required to perform services In Accordance With (IAW) this

PWS.

3.1.1.6. Provide the Contractor access to GOLDesp, as well as any required training (automated maintenance and supply system) to ensure the Contractor has the ability to accomplish required maintenance and supply actions.

3.1.1.7. Provide the Contractor access to Security Assistance Management Information System (SAMIS) to ensure the Contractor has the ability to accomplish required supply actions.

3.1.1.8. Provide the Contractor Automated Debriefing Maintenance System (AMDS) training.

3.1.1.9. Provide the Contractor AMDS access to ensure the Contractor has the capability to debrief aircrew after each mission.

3.1.2. All Government Furnished Material shall remain the property of the RSAF upon completion of this contract. Contractor furnished materials used for deliverables shall become the property of the RSAF upon receipt of the deliverables. The RSAF will provide disposition instructions for the equipment.

3.1.3 Provide access to O and I-level Maintenance office space and hardline telephone lines. The office space will be located on the flightline and must accommodate all maintenance personnel.

3.1.4. Provide access to, but not be limited to: debrief equipment (AMDS) set up, tool room with all tools and test equipment, engineering specialist, weapons, Airplance General (APG), production /expediter, and material control to include shelves for tail number bins and bench stock bins.

3.1.5 Designate facilities for maintenance activities and ensure all facilities are available for Contractor’s operations.

3.2. Reserved

3.3. RSAF Property – Contractor Responsibilities:

3.3.1. The Contractor shall track RSAF property via the Equipment / Property Registry IAW the RSAF management and control plan and have full responsibility for the accounting of RSAF property used in the performance of this contract. Any proposed changes to the Registry must be reviewed and accepted by the RSAF. The Contractor shall provide annually an Equipment/Property Registry showing inventory, quantity on hand and status of all GFE to the RSAF, Contracting Officer Representative (COR), and Program Manager (PM). The Contractor shall designate primary and alternate custodians to receipt and account for all assigned RSAF property. The primary and alternate custodians shall be identified on the Contractor Personnel Roster. For support equipment, “custodian” is defined as the Contractor. Span of control is defined as all of those shops, hangars, flightlines and support areas under the responsibility of the Contractor. [Contract Data Requirements List (CDRL) A011, Status of Government Furnished Equipment Report, DI-MGMT-80269] (CDRL A008, Contractor Personnel Roster, DI-MGMT-81834A/T)

3.3.1.1. The contractor shall contact the RSAF custodian immediately if property is lost or damaged. All Air Force Technical Order (AFTO) Equipment Forms (i.e. AFTO Forms1500/1600’s) and reports provided by the RSAF will be filled out In Accordance With (IAW) RSAF instructions or local procedures immediately after identifying the incident.

3.3.2. Materials, Equipment and Data. All materials, equipment and data required to perform this contract will be furnished by the RSAF as Government Furnished Equipment/Property/Material (GFE/P/M). Prior to acceptance of equipment, the Contractor shall verify that equipment is in serviceable condition and suitable for its intended purpose.

3.4. Government Property Disposition

RSAF government property shall be returned IAW the RSAF property plan or at the direction of the cognizant RSAF property administrator for disposition.

3.5. Classified Storage. In the event classified software/materials are needed, the RSAF will provide secure storage to the contractor for material classified up to and including Secret. Special arrangements will be made by the RSAF for material classified higher than Secret.

4.0. Aircraft Maintenance Support.

4.1. Aircraft Maintenance Mission/Functions.

The Contractor shall perform the aircraft maintenance mission to provide maintained aircraft and equipment for aircrew and maintenance training needs. This mission may be done in conjunction with RSAF organic maintenance personnel as they are assigned to each operational unit. The Contractor workforce shall be technically trained and focused on customer support. Flightline personnel shall prepare the aircraft, assist the aircrew during flight preparations, and be in place to inspect, launch, recover, and service each aircraft prior to the next launch. The Contractor shall ensure maintenance is performed and documented IAW all applicable RSAF local directives and follow all technical orders as stipulated in the RSAF Quality Assurance, Training, and Safety programs. Reference Appendix A.

4.1.1. Mission Performance. The Contractor shall provide dependable, flexible and responsive support for PWS task performance. The Contractor shall maintain the F-15SA aircraft to meet the weekly/daily flying schedule while maintaining at least an 80% Fully Mission Capable (FMC) availability. The aircraft is considered FMC when it is capable of performing all of its projected assigned missions IAW RSAF provided Mission Essential list. The FMC Rate is calculated as follows: (Total FMC Hours/Total Possessed Hours) X 100 = FMC Rate. The contractor shall review all aircraft in Non-Mission Capable Supply (NMCS) status to verify proper parts are on order IAW with technical orders. FMC and Non-Mission Capable Maintenance Rate formulas utilized for the F-15S in RSAFI 4-7165-110 will be used for the F-15SA. Surveillance will be conducted by the COR and results of the surveillance will be documented in the Performance Acceptance Report (PAR) quarterly. FMC rate will only be measured at locations in which I & O-level maintenance Contract Line Item Numbers (CLINs) have been authorized.

Note: Non-Mission Capable Supply (NMCS) does not impact FMC rates.

4.1.2. Estimated scheduled monthly flying hours when all aircraft (22) have been assigned to KKAB is 528 per month. The scheduled sorties per day are 22. If RSAF requests ICS support at other bases (ref 1.1), estimated sortie rates for those locations will be identified at that time.

4.2. Maintenance Discipline

4.2.1. The Contractor shall ensure maintenance personnel perform servicing, repairs, inspections, and accurately complete documentation for all maintenance actions in applicable aircraft records IAW applicable directives and technical data.

4.2.2. Use of Technical Orders (TOs) and Supplements. The Contractor shall use, and strictly follow current technical orders, including all supplements to maintain aircraft and equipment. The Contractor’s employees shall have TOs at the job site and open to the task they are performing to ensure all safety, warnings, cautions and procedures are adhered to. TO use and compliance is required 100% of the time. Any instance of non-compliance will be corrected immediately.

4.2.3. Use of RSAF Instructions, Supplements to RSAF Instructions, Manuals, other RSAF documents and applicable publications. The Contractor shall adhere to all applicable RSAF publications and supplements pertaining to required instructions, regulations and other publications. All references to RSAF Instructions and other publications within this PWS includes the requirements to adhere to supplements issued to those publications.

4.2.4. The Contractor shall be responsible to ensure current aircraft TOs and directives are being used. For any errors identified in TOs, the Contactor shall submit an AFTO 22, Technical Order Improvement Form through the Quality Assurance office.

4.2.5. The Contractor shall perform maintenance of the F-15SA within specifications/ requirements identified in this PWS. The Contractor shall maintain a required monthly quality standard of satisfactory as defined by ratings on the PAR. Any instance of technical inspections falling below satisfactory will be corrected within five working days. All Major discrepancies will be corrected immediately. Reports will be compiled by the RSAF/COR from the quality assurance office by using RSAF standards and categories listed below:

No Category I Major findings during customer inspection are permissible.

No more than one Category II Major Findings during inspection are permissible.

No more than five Category I Minor findings during inspection are permissible.

Category II Minor findings will be recorded for trend analysis purposes to determine opportunities for process improvement.

Definitions:

Category I – A required inspection/Work Package or TO procedural item missed or improperly completed. This category is a specific work card item or TO step, Note, Caution or Warning for a specific condition or action. Classification of Major or Minor shall be used to determine the discrepancies relative severity.

Category II – An obvious defect, which could have been readily detected by a technician but is not a specific work card item or TO step, Note, Caution or Warning for that specific task.

Classification of Major or Minor shall be used to determine the discrepancies relative severity.

Major – A condition that would endanger personnel, jeopardize equipment or system reliability, impact safety of flight or warrant discontinuing the process or equipment operation.

Minor – An unsatisfactory condition that requires repair or correction, but does not endanger personnel, impact safety of flight, jeopardize equipment reliability or warrant discontinuing a process or equipment operation.

4.2.6 The Contractor shall ensure applicable backshops, supply, and flightline are manned with critical aircraft skilled personnel. These skills will be utilized as advisory type roles within the identified functions to provide guidance or direction in the following areas: interpreting technical data, providing guidance to repair activities, advising maintenance activities, etc. “ritical aircraft skill” functions shall be at a level equivalent to or higher than a 7-skill level . The “critical aircraft skill” functions at any one base shall not exceed ten (10) people. Critical aircraft skill personnel shall be in location no earlier than 60 days prior to aircraft delivery at each identified location.

4.3. General Responsibilities

4.3.1. The Contractor shall perform all O-Level and support select I-Level maintenance (on-and off-equipment), repairs, scheduled and unscheduled maintenance, inspections, Time Compliance Technical Orders (TCTOs), Time Change Items (TCIs) and One Time Inspections (OTIs) on aircraft and support equipment. The Contractor will provide applicable maintenance support functions as identified in Appendix C. This includes but is not limited to applicable aircraft, engines, secondary power systems, aircraft systems backshop maintenance support for electrical-environmental, fuel systems, aircrew egress systems, hydraulics, AGE, fabrication shops, paint, sheet-metal, welding, machine, corrosion control, weapons loading, Avionics Maintenance Support Systems (AMSS), and Non Destructive Inspections (NDI), weight and balance (W&B) and aircrew flight equipment. The Contractor shall assist the RSAF with the full cycle of production by planning, scheduling, directing and controlling all maintenance on primary mission aircraft.

4.3.1.1.The Contractor shall also provide Crashed, Damaged or Disabled Aircraft Recovery (CDDAR) and off-station aircraft recovery.

4.3.1.2. This PWS does not include a requirement for the contractor to support Target/Navigation Pods or DB-110.

4.3.2. If requested by the RSAF and authorized by the Contract, the contractor shall support establishing an Aircraft Generation Flight (AGF) for the O-Level Maintenance at each operating location. If requested by the RSAF and authorized by the Contract, the contractor shall support establishing I-Level Maintenance shops at PSAB and KSAB. I-Level Maintenance shops exist at KKAB, KFAB and KAAB. Maintenance shops will be setup IAW RSAF directives and local RSAF policy.

4.3.3. In the event that improper aircraft maintenance practices, techniques, or conduct of Contractor personnel becomes detrimental to accomplishment of the mission, as determined by the United States Government (USG), the Procurement Contracting Officer (PCO) must provide written notification of such conditions to the Contractor. Following notification the Contractor shall develop and submit a mitigation plan for the situation, to include a timeline, within seven (7) working days to the PCO and USG Program Manager (PM). In addition, the USG reserves the right to pursue other corrective actions that are available under the provisions of this contract as necessary. (CDRL A002, Data Accession List, DI-MGMT-81453A/T)

4.3.4. The Contractor shall provide mission capable aircraft per scheduled flying day (See para.

4.1.1. for 80% FMC rate definition.) Aircraft shall be configured IAW the daily/weekly/monthly flying schedule, to ensure accomplishment of the programmed pilot training projection, and other training support/operational requirements.

4.3.5. The Contractor shall support accomplishment of Transfer/Acceptance requirements for RSAF receipt of aircraft and equipment IAW applicable technical references and RSAF Quality Assurance procedures.

4.3.6. The Contractor shall support the Aircraft Structural Integrity Program IAW Dash-6 and RSAF directives.

4.3.7. The Contractor shall assist the RSAF with developing Maintenance Assistance Requests for maintenance requiring depot-level assistance for evaluation and/or repair beyond field level capability IAW RSAFI 4-7166-1-3-1, Maintenance Assistance. Maintenance Assistance Requests will be sent to applicable RSAF organization(s). Should items requiring depot-level repair or beyond field level repair cause disruption in mission capablility, this will not impact the Fully Mission Capability (FMC) availability as surveillanced in the quarterly PAR.

4.3.8. Maintenance Documentation Integrity. The Contractor shall complete on- and off-aircraft maintenance and equipment maintenance (forms) documentation IAW RSAFI 4-7120-1 thru 4 series, Aerospace Equipment Maintenance Inspection, Documentation, Policies, and Procedures, RSAFI 4-7120 series, Maintenance Data Documentation, Repairable Asset Management, RSAFI 4-7120-5 and any other applicable RSAF directives. Documentation is required to be completed 100% of the time with no more than two discrepancies per quarter. Corrections will be made within 3 working days after identification.

4.3.9. The contractor shall comply with RSAF’s Foreign Object Debris (FOD) prevention program and procedures to achieve Zero failed inspection for FOD, and Zero “Preventable” FOD damage incidents. The contractor shall be in compliance with RSAF’s FOD Plan 100% of the time. The Contractor shall have Zero failed inspections for FOD and Zero “Preventable” FOD incidents.

4.3.10. Once, in Kingdom, it will be the Contractor’s responsibility to work with the RSAF to schedule GOLDesp training for ICS personnel. The Contractor shall accomplish all work orders, supply functions, ordering of parts, etc., using the RSAF GOLDesp, automated maintenance and supply system. In the event GOLDesp system is inoperable, manual records will be maintained until GOLDesp system is operable and the Contractor shall enter and accomplish all manually kept records in the GOLDesp System. The Contractor shall notify the RSAF and COR when GOLDesp system is inoperable.

4.3.11. The Contractor shall use Automated Debriefing Maintenance System (AMDS) for debriefing the aircrew.

4.3.12 The Contractor shall, at a minimum, provide support for installation and demonstration of new support equipment at stand up locations. If required and authorized by the contract, the Contractor shall complete installation of non-complex F-15SA support equipment. In support of installation of new, complex support equipment, the Contractor shall ensure all support equipment items are received from supply, unpacked, documented in the proper system, calibrated, and ready for install. Once available, a list of F-15SA Complex Support Equipment will be added to the contract, as a list of all items for which the Contractor will not be responsible for completing installation and demonstration.

4.3.13 All engines requiring repair will be inspected by the OEM, General Electric, to determine if necessary repairs are covered under the OEM warranty. For repairs deemed to not be covered under the OEM warranty, the Contractor will be responsible for completing repair of these items.

Any repairs generated after the end of the warranty period shall be completed by the Contractor.

4.3.14 Activities to be completed during initial operations include, but are not limited to, conducting an inventory of TOs, setting up the TO library, and distributing copies of TOs to the pertinent squadron. The Contractor shall support supply functions by locating items that have been shipped in-Kingdom, and compleing reconciliation of receipt in applicable systems. These items include support equipment, spares, spare support equipment, classified assets, Critically Controlled Items (CCI), and COMSEC/OPSEC assets. The Contractor shall be responsible for surveying all work centers to deterimine required preparation to begin work and complete any preparation or set- up associated with the work centers. If requested by the RSAF and authorized by the contract, the Contractor shall install non-complex SE in all work areas.

4.3.15 Transition-In Period

The Contractor will be allowed a transition period of 30 days to allow time for the Contractor to take over all contractual responsibilities from the incumbent contractor. At the close of the transition period, all requirements identified will become the responsibility of the Contractor. At the completion of the transition period, the Contractor shall be in Kingdom, ready to work IAW the PWS requirements. During the transition period, the incumbent contractor shall be responsible for maintaining the 80% FMC rate.

4.4. Quality Assurance (QA) Program

The Contractor shall support the RSAF Quality Assurance (QA) Program Office. The QA staff shall evaluate the quality of maintenance accomplished and perform necessary functions to manage the Maintenance Standardization Evaluation Program (MSEP) IAW RSAFI 21-101. QA shall serve as the primary technical advisory agency in the maintenance organization, and assist maintenance supervision at all levels to resolve quality problems. QA shall support in managing QA functions/programs; examples include but are not limited to IAW Air Force Instruction (AFI) 21-101:

4.4.1. Product Improvement Program per RSAFI 4-7135-54.

4.4.2. Aircraft and Equipment Impoundment Program per RSAFI 4-7166-1-3-1.

4.4.3. Weight and Balance Program per RSAFI 4-7166-1-3-1.

4.4.4. Hangar Queen Program per RSAFI 4-7165-110.

4.4.5. Base Technical Order Publication Distribution Office per RSAFM 67-1, Vol. ll.

4.4.6. Maintenance Functional Checks per RSAF 4-7166-1-3-1 and RSAFI 4-7300.

4.4.7. Hot Refuel/Defuel.

4.4.8. Reviewing aircraft abort, In-flight Emergencies, and other incidents, as required.

4.4.9. RSAF Unit Configuration Management Program per RSAFI 4-7166-1-3-1.

4.4.10. Tool Control Program per RSAFI 4-7166-14.

4.4.11. Quality Control Plan

The Contractor shall comply with the RSAF Quality Control Plan IAW RSAFI 4-7166-1-3-1 and RSAFI 4-7166-1-3-2. The Contractor shall perform scheduled inspections, follow-up actions, and reporting IAW the RSAF Quality Control Plan. The Contractor shall be certified to an International Organization for Standardization (ISO) 9001 quality standards.

4.4.12. Ground Safety Program per RSAFM4-14201.

4.5. General Requirements

This section describes the general requirements for this effort and the following sub-sections provide details of various considerations.

4.5.1. Non-Personal Services.

The USG or Saudi Arabian Government (SAG) shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. The Contractor shall perform services as stated in this PWS and terms and conditions of the contract. Under no circumstances shall the USG or SAG assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the PCO immediately.

4.5.2. Program Management.

The following subsections specify requirements for contract program management, and personnel administration.

4.5.2.1. The Contractor shall ensure effective management of the resources assigned to this requirement. The Contractor shall appoint in writing in Kingdom key personnel who shall be responsible to ensure compliance with the PWS requirements and contract. As changes occur, new names and phone numbers must be submitted within ten working days of discovery of change to the PM and PCO. (CDRL A008, Contractor’s Personnel Roster, DI-MGMT-81834A/T)

4.5.2.2. The Contractor shall provide a Contractor PM (CPM) in Kingdom and on site to oversee performance of the work identified in this PWS. The CPM shall be readily available to meet with senior RSAF leadership and address any issues that may affect ICS. If the CPM is required to meet with senior RSAF leadership (i.e.: Base CC, RSAF HQ) a USG/COR representative must be present. The name and phone number of the CPM and an alternate shall be designated in writing to the COR/PCO no later than 30 days After Receipt of Order (ARO) and within ten working days of any changes. (CDRL A008, Contractor’s Personnel Roster)

4.5.2.3. The Contractor shall submit to the COR/PM/PCO within 30 calendar days after ARO, the names, addresses, position assigned and employee numbers of its personnel and its subcontractors' names and addresses for in Kingdom personnel. The Contractor will provide updates to the information every month to include the names of those personnel transferred to other positions reflecting the position vacated and new position assigned. In addition, the Contractor shall include on the roster all key personnel located in the United States. This information may be provided to other government agencies or activities for official use only. (CDRL A008 Contractor’s Personnel Roster)

4.5.2.4. The Contractor shall support the USG in the development of Workload Understanding (WLU) Agreements, which define the roles and responsibilities required to support the ICS effort.

The WLU Agreement will include the responsibilities of the Contractor, USG, and RSAF. The WLU will be reviewed and agreed to by all parties. The WLU does not take precedence over the contract or the PWS. The WLU is not contractually binding.

4.5.3. Contract Funds Status Report (CFSR). For all cost-plus and incentive portions of the contract, the Contractor shall employ a cost information and management system to prepare and submit CFSRs. The system shall provide for planning and control of cost and schedule, and a measurement of performance. (CDRL A007, Contract Funds Status Report, DI-MGMT- 81468)

4.5.4. Status Report. The Contractor shall develop and deliver a Monthly Status Report (MSR) that documents the status of the Contractor’s effort towards achieving contract objectives. This report includes, but is not limited to: an overall project status; summary of accomplished requirements; identification of any issues with subcontractors with associated mitigation plan and impacts to the program, if any; identification of major problems/risks/deficiencies with associated mitigation plans and impacts to the program, if any, and any projected upcoming travel. (CDRL A005, Status Report, DI-MGMT-80368A/T)

4.5.5. Formal Meetings. In an effort to minimize travel and associated costs, the preferred method of conducting meetings shall be Video Teleconference (VTC), other web based communication, or telephone. If these methods are not available or of adequate means to accomplish requirements, a written request to travel shall be given to the Government PM and PCO 30 days in advance of proposed direct travel, with a detailed explanation of why the meeting face-to-face is more advantageous than conduting the meeting via other means. Once approved, travel shall occur to the most cost effective location. Travel shall be limited to essential personnel with a direct need to participate.

4.5.5.1. The Contractor shall conduct semi-annual management reviews in Kingdom, as defined by the USG PM, to review project status, evaluate progress, and discuss issues/problem areas. All management reviews shall be held at the Contractor facility in Kingdom. The Contractor shall be responsible for providing an agenda no later than 10 working days prior to meeting. The Contractor shall be responsible for creating meeting minutes. Meeting minutes shall be delivered in a format agreed to by both the USG and Contractor no later than 15 working days after the meetings conclude. The Contractor shall provide programmatic and technical support for the management reviews, Management Action Team meetings, interface meetings, action item status, and other program-related meetings. Support may include arranging conference facilities, rental of conference facilities, printing of meeting materials (agenda, minutes, etc.) and providing administrative support. The Contractor shall maintain an action item tracker to document decisions and actions. If required, the Contractor shall host and support RSAF Program Reviews in addition to the semi-annual management reviews. The number of trips and personnel traveling shall be limited to the essential minimum required to accomplish the stated requirements. (CDRL A003, Conference Agenda, DI-ADMN-81249A); (CDRL A004, Conference Minutes, DI-

ADMN-81250A)

4.5.5.2. The Contractor shall support teleconferences and working level face-to-face meetings with the RSAF/USG as required ensuring continued program visibility between the formal scheduled reviews and meetings. The Contractor shall be responsible for providing an agenda no later than 10 working days prior to the meeting. The Contractor shall be responsible for creating meeting minutes. The Contractor shall maintain an action item tracker to document decisions and actions.

At a minimum, teleconferences shall be scheduled monthly but may be more frequent, if required.

Any agreements or decisions that are reached during reviews or meetings which require changes to the contract, including prices, PWS issues and deviations, or Contract Data Requirements List shall be subject to the change provisions of the contract. Such agreements can only be implemented by an appropriately written contract modification signed by a USG Contracting Officer (CO). The Contractor shall request change authorization by preparing and delivering Contract Change Proposals (CCPs). (CDRL A006, CCP, DI-ADMN-81401B); (CDRL A003, Conference Agenda, DI-ADMN-81249A); (CDRL A004, Conference Minutes, DI-ADMN- 81250A)

4.5.6. Performance of Service During Crisis:

4.5.6.1. Definition of Mission-Essential Services: In accordance with Defense Federal Acquistion Regulation System (DFARS) 252.237-7023(a), Continuation of Essential Contractor Services / Definitions, “ ‘Essential contractor service’ means a service provided by a firm or individual under contract to Department of Defense (DoD) to support mission-essential functions, such as support of vital systems, … associated support activities, … and similar services provided to foreign military sales customers under the Security Assistance Program. Services are essential if the effectiveness of defense systems or operations has the potential to be seriously impaired by the interruption of these services, as determined by the appropriate functional commander or civilian equivalent.”

4.5.6.2. The Functional Commander has determined that this requirement for ICS is not Mission Essential (M-E) in accordance with DFARS 237.76, Continuation of Essential Contractor Services.

4.5.7. Green Procurement Program (GPP): GPP is a mandatory federal acquisition program that focuses on the purchase and use of environmentally preferable products and services. FAR Subpart 23.101, Sustainable Acquisition Policy, provides that GPP applies only to programs funded with U.S. appropriated funds, thus exempting Foreign Military Sales (FMS) funded programs. This effort is an FMS program.

4.5.8. Contract Administration. The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

4.6. Engineering and Technical Services

Engineering services and reachback shall be provided by the Aernautical Engineering Squadron (AES), the RSAF’s engineering organization. If the AES requires additional engineering assistance, it will be their responsibility to reach back to either the OEM or the F-15SA Program Office for additional assistance.

4.7. Hours of Operation and Holidays for in Kingdom Contractor Personnel

4.7.1. The operating hours established by the Contractor shall be consistent with meeting the contract performance requirements. Normal workdays will be determined by the RSAF normal duty day. Duty hours for supporting the maintenance functions shall be IAW applicable RSAF Regulations, local directives (Appendix A) and the daily/weekly-flying schedule to support the accomplishment of flying hour projections and support requirements.

4.7.2. All Contractor employees shall observe six (6) Saudi holidays in a calendar year during Ramadan and Hadj. The Contractor shall prepare a holiday schedule for the months of Ramadan and Hadj which provides each individual with six (6) days of total holidays during the months of Ramadan and Hadj and which has minimum impact on mission capability. If personnel are required to work during the Saudi holiday, the work schedule will be coordinated with the RSAF and Contractor ICS Lead, coordinated by the PM, and approved by the PCO at least thirty (30) calendar days prior to the scheduled holiday. Four (4) additional USG holidays will be observed on 1 January, 4 July, 4th Thursday in November, and 25 December. When any of the USG holidays fall on a non-work day, the holiday will be observed on either the preceding or succeeding workday. The choice of any such preceding or succeeding workday will be coordinated with the USG, who will coordinate with the RSAF and ICS Lead and coordinated thru COR/PM and approved by the PCO. The Contractor shall ensure holiday work schedules will not impact the RSAF mission requirements.

4.8. Personnel

4.8.1. The Contractor shall exercise management, operational control, and retain full responsibility for performance requirements set forth in this PWS. Government observations shall be conducted as indicated in the Quality Assurance Surveillance Plan (QASP) IAW Mandatory Procedure (MP) 5301.602-2d and applicable clauses in the contract.

4.8.2. Contractor employees that voluntarily terminate employment with less than one year of employment, the Contractor shall incur any and all costs associated with employment termination.

For those Contractor employees who are terminated for cause, the Contractor shall incur any and all costs associated with employment termination. As a performance based contract, the contractor shall be responsible to maintain manning levels to meet the performance objective of 80% Full Mission Capable (FMC) rate.

4.8.3. The Contractor shall have a program to prohibit employees from using, possessing, being under the influence, or otherwise being involved with illegal drugs, misuse of controlled substances, and/or alcohol abuse. The Contractor shall not allow any employee to remain on duty who is found to use illegal drugs, misuse controlled substances, or abuse alcohol. The Contractor shall incur any and all costs associated with employee termination and replacement.

4.8.4. Tobacco Policy. The Contractor and its employees shall comply with the applicable RSAF tobacco use policy at each location.

4.8.5. Contractor personnel involved in crimes and/or other incidents of misconduct may be barred from the base by the RSAF. The Contractor shall inform the PCO and USG PM of any information they have relating to crimes committed by the contractor employee(s). The cost of replacement or costs associated with the incident of the offending employee will be borne by the Contractor and not charged to the USG or RSAF.

4.8.6. Medical Examinations. The contractor shall ensure that medical examinations are performed, at a minimum, for the following specialty positions: Corrosion Control Paint Technicians, confined space for Fuel Technicians, radiology exams for Non-Destructive Inspection (NDI) technicians and annual hearing exams for all positions.

4.9. Personal Appearance

4.9.1. The Contractor shall outfit its employees with distinctive uniforms and steel toed boots. The costs incurred for the initial issuance and subsequent replacement of uniforms and boots are cost reimbursable and considered Contractor Purchased Material. See procedures in para. 4.23. to utilize Contract Line Item Number (CLIN) X003. After initial issue, replacement of worn uniforms and boots shall not occur more than twice per calendar year. The contractor shall enforce proper wear of attire. Contractor employees shall display their first and last name via badge, along with their company name. All clothing shall be maintained in a professional, serviceable condition, and will not hinder the performance of job responsibilities. Contractor personnel shall not wear clothing which is offensive in nature of religion nor which is derogatory toward USG/SAG or other foreign countries. In addition, the Contractor shall ensure clothing worn by contract personnel with access to engine operating areas do not present a potential Foreign Object Debris (FOD) hazard.

4.9.1.1. Logo insignia must not exceed 13 square inches in size. Letters and/or numbering shall not exceed two (2) inches in height. If incorporated, presentation, (e.g. logo, lettering, etc.) must maintain a professional image and must be permanently attached.

4.10. Travel

4.10.1. The Contractor may be required to travel for the performance of the work described within this PWS. Travel may include locations within the contiguous United States (CONUS) and outside the contiugous United States (OCONUS). The number of trips and personnel traveling shall be limited to the minimum required to accomplish the stated requirements. Travel will be reimbursed according to the rates outlined in the Federal Travel Regulations for travel within the CONUS and the rates established by the Department of State for travel OCONUS. The applicable rates are those in effect at the time of travel and are subject to the limitations outlined in FAR Part

31. Notification of any ad hoc travel shall be sent in advance of travel via email to the PCO/COR.

This email must contain, at a minimum, name of traveler(s), travel location, purpose of the trip, dates of trip and cost estimate. In no event will airfare expenses in excess of the standard or coach rates in effect at the time of airline booking be reimbursed. The contractor shall provide a trip report as an attachment to the Monthly Status Report (MSR) in the month that travel occurs.

Travel costs that do not follow the above procedures and regulations will not be reimbursable to the Contractor. (A005, DI-MGMT-80368A/T, Status Report)

All Contractor travel, when required, shall require prior written approval of the USG PM and PCO prior to costs being incurred and a minimum of 30 calendar days in advance of departure.

Approval to travel shall be requested via the “F-15 Travel Request Form” as shown in Appendix F.

Notification of any ad hoc travel shall be sent in advance of travel via the “F-15 Travel Request Form” to the PCO/COR and must be approved by the USG PM and PCO prior to costs being incurred. Once the “F-15 Travel Request Form” is submitted, the USG PM and PCO will approve/disapprove travel within 3 business days. In no event will airfare expenses in excess of the standard or coach rates in effect at the time of airline booking be reimbursed. The contractor shall provide a trip report as an attachment to the Monthly Status Report (MSR) in the month that travel occurs. (A005, DI-MGMT-80368A/T, Status Report)

4.10.1.1 The Contractor shall, to the maximum extent possible, provide in the MSR a forecast of direct travel that is expected to occur within the next 30 days. The Contractor shall provide the following information in the travel forecast: name of traveler(s), travel location, purpose of travel and an estimate of the overall cost of the travel. (CDRL A005, Status Report)

4.10.1.2 All travel by the Contractor performed on this contract that requires access to RSAF Bases will require notification not later than 14 days prior to the required travel date and subsequent approval by the RSAF prior to departure. For in-Kingdom travel the Contractor shall provide the USG the below information for base passes/country clearances.

Documentation that describes purpose of trip, locations and dates of trip, arrival and departure dates, flight information and attendees.

For each attendee the Contractor shall provide an electronic color copy of their passport and visa.

4.10.2. The Contractor is entitled to foreign and home transfer travel for each employee, to include their dependents. The Contractor will authorize personal rest and recuperation and leave trip to their home of residence, not to exceed one time per year.

4.10.3. The Contractor is entitled to travel costs for deployment travel (mobilization) to KSA and redeployment (demobilization) at the conclusion of the contract, to include employees’ dependents. The Contractor shall incur any and all cost associated with employee termination and replacement for those employees, to include their dependents, prior to a (12) month period of assignment within the KSA (ref 4.8.2).

4.10.4. Per the LOA Saudi Airlines shall be used to the maximum extent possible to transport all contractor/subcontractor personnel, their dependents and air freight on routes being served by Saudi Airlines. Reasonable efforts shall be made to coincide or adjust travel and cargo shipments with Saudi Airlines schedules. This provision applies to all contractor/subcontractor personnel travel (including leave) and air freight, into or departing the Kingdom, using FMS case funds. For travel originating in the Kingdom, all tickets shall be purchased from a Saudi Airlines ticket office to the maximum extent possible. For travel/air freight originating outside the Kingdom, the Contractor shall purchase tickets from a Saudi Airlines ticket office, to the maximum extent possible. The only exceptions to the above requirements are instances of bona fide emergency travel when space is not available or schedule does not permit the use of Saudi Airlines.

4.11. Employee Qualification

4.11.1. Personnel assigned shall be fully trained/qualified to a level of performing without direct supervision prior to being declared position qualified. The Contractor shall ensure personnel are trained and certified to perform fighter maintenance. Prior to entering KSA, all personnel shall be trained in reading/interpreting technical data, following technical data, maintenance operations, and maintenance pertinent to each backshop and/or flightline speciality.The Contractor shall maintain individual training records on each employee. All training and certification shall be documented and available for RSAF/USG review.

4.11.2. The Contractor’s Training Program shall contain procedures to ensure employees are fully trained, task proficient and task certified prior to being declared position qualified for each aircraft and/or equipment servicing, towing and maintenance duty position category. All training will be documented in the individual personnel training records. Reference Appendix A and C

4.11.2.1. The Contractor shall identify specific milestones, frequencies, and intervals for training, qualification/certification.

4.11.2.2. Specific methods and procedures as to how training, task qualification/certification will be accomplished shall be documented.

4.11.2.3. The Contractor shall comply with the implementation and management process for Engine Run, RED X, Exceptional Release, and Weapons Loading academic, evaluation, and certification program IAW 21-101, RSAF directives, technical data and local policies.