Attachment 5 - LEOSA Questions_answered.pdf

1. Scope of Covered Personnel: PWS 1.1 includes USAF and USSF personnel; the Combined Synopsis (Sec. B) and Attachment 3 reference USAF only. Please confirm whether USSF personnel are within scope.

Answer: Yes, DAF funded LEOSA pertains to both USAF and USSF personnel.

1a. If USSF is in scope, does the credential certification text at PWS 2.4.2.a ("United States Air Force") and the "USAF Law Enforcement Officer" designation at PWS 2.4.1.c apply verbatim to USSF applicants, or is alternate language required?

Answer: Language will be the same.

1b. If USSF is in scope, is a separate credential design required for USSF applicants, or do the PWS 2.4.1-2.4.4 design elements apply uniformly to both services?

Answer: Design elements apply uniformly to both services.

2. Retired/Separated Eligibility (18 U.S.C. 926C): PWS 1.2.6 and 2.4.2.a address eligibility/credential text for active-duty officers under 926B only, though PWS 1.1, 1.2.7.a, 1.2.7b, and 2.4.1.d indicate retired/separated personnel are also in scope.

Please confirm the eligibility criteria and required credential text is also for 926C personnel.

Answer: Retired/Separated personnel are not included. This PWS will only apply to eligible Active Duty members.

3. Database Hosting (PWS 2.6.1): Does the requirement that the database "be stored on a secure Government network at JBSA-Lackland" require on-premises/government-owned infrastructure, or would a DoD-authorized (FedRAMP High / DoD IL4+) cloud environment satisfy?

Answer: The database is not required to be hosted on the secure government network at JBSA Lackland.

4. Outreach Medium (PWS 2.6.7): Would digital/electronic outreach (social media, email, online advertising) satisfy this requirement in whole or part, or is print advertising/physical distribution mandatory regardless of medium?

Answer: Print advertising is not mandatory.

5. Format: Section C, Instructions to Offerors, does not state a page limit or formatting requirements for the Executive Summary or Technical Capability sections. Please confirm if any apply.

Answer: On Solicitation FA890326Q0006 (page 5 and 6), the Executive Summary and Technical Capability, each have a 5-page maximum.

6. Past Performance: Section D of the Combined Synopsis summarizes the evaluation clause at FAR 52.212-2 and lists two evaluation factors (Technical and Price).

However, the full text of clause 52.212-2 reproduced in Attachment 4 (page 19 of 19, "Evaluation Factors for Award") lists a third factor, Past Performance. Please confirm whether Past Performance is an evaluation factor for this acquisition and, if so, whether offerors are required or permitted to submit past performance information, or whether it will be evaluated solely through Government databases.

Answer: Past Performance will be an evaluation factor. The government will evaluate using our databases.

7. CLIN Pricing Schedule … Extended Amount and Multi-Year Applicability (Attachment 2): Attachment 2 pre-populates a Quantity of "1" for each CLIN with Unit Price and Extended Amount left for the offeror to complete. Please confirm whether offerors should (a) leave Extended Amount blank given actual Year 1 usage is unknown at the time of quote, or calculate Extended Amount as Unit Price multiplied by the listed Quantity of 1.

Answer: The Extended amount is calculated by multiplying the Quantity and Unit Price.

8. Additionally, the workbook tab is labeled "CLIN Pricing Year 1" and Attachment 3 (Terms and Conditions, para. 4) requires the Contractor to submit an updated price list annually before each BPA anniversary. Please confirm whether the pricing submitted with this quote establishes rates for Year 1 only, with subsequent years priced via the annual price-list process, or whether it is intended to apply for the full 5-year ordering period.

Answer: An updated price list will be requested annually.

9. Recovery of Fixed Infrastructure Costs (Highest Priority)

Reference

• PWS Sections 1.4, 2.1, 2.6, 2.7

• Attachment 2 Pricing Schedule

• Combined Synopsis – Price Instructions

Question. The PWS requires the Contractor to establish and maintain an operational credentialing capability throughout the BPA ordering period, including a secure application website, database, cybersecurity, customer support, reporting, complaint resolution, inventory management, and other standing administrative functions. Attachment 2, however, contains only three transaction-based CLINs (Initial Credential, Credential Change, and Credential Replacement).

Should offerors recover all fixed operating and infrastructure costs through the unit prices for these three transaction CLINs, or does the Government intend to establish a recurring sustainment or administrative CLIN for these ongoing requirements?

Answer: Unit Price of each CLIN should include any administrative costs associated.

10. Estimated Annual Transaction Volume

PWS Sections 1.3, 1.4

Attachment 2 Pricing Schedule

Question. To develop realistic unit pricing, will the Government provide estimated annual quantities for:

• Initial Credentials

• Credential Changes

• Credential Replacements for each ordering year?

If historical workload data exists, may the Government provide annual transaction volumes for the previous three to five years?

Answer: 1000 LEOSA credentials will be provided for the initial year. Historical workload is as follows: 2025: 1195 2024: 1152 2023: 1151

11. Historical Program Usage

PWS Sections 1.4 and 2

Question. Please provide historical information regarding:

• total credential applications received

• approval rate

• denial rate

• replacement requests

• credential change requests

• peak monthly workload

This information will assist offerors in developing realistic staffing and pricing.

• Total credential applications received – 21,964

• Approval rate – 95%

• Denial rate – 5%

• Replacement requests - 1231

• Credential change requests - 698

• Peak monthly workload - 155

12. Website Development Requirements

PWS Section 2.1

Question. Will the Government provide an existing LEOSA application website for Contractor operation, or is the Contractor expected to design, develop, host, secure, and maintain a new production website?

If a new website is required, should all initial development costs be included within the three transaction CLIN prices?

Answer: The contractor is expected to design, develop, host, secure and maintain a production website.

Answer: Yes

13. Government-Furnished Systems

PWS Sections 2.1 and 2.6

Question. Will the Government provide any existing:

• database

• software licenses

• hosting environment

• cloud services

• cybersecurity services

• PKI infrastructure

• source code or is the Contractor expected to furnish all information technology infrastructure?

Answer: Contractor is expected to furnish all information technology infrastructure.

14. Hosting and Cybersecurity

PWS Sections 2.1 and 2.4

Question. If the Contractor must provide the application website and database, what cybersecurity framework is required (e.g., NIST SP 800-171, FedRAMP, RMF, IL2/IL4, etc.)?

Should the costs associated with hosting, cybersecurity monitoring, software licensing, vulnerability management, and backups be included in the transaction prices?

15. Credential Materials

PWS Section 2.3

PWS Section 1.1

Question. The PWS requires the Contractor to provide all supplies and materials necessary to produce LEOSA credentials.

Will the Government provide specifications regarding:

• card stock

• holograms

• laminate

• security features

• barcode requirements

• printers

• ribbons

• consumables or is the Contractor responsible for determining the credential production solution?

Answer:

Government has provided 6 security features for the credential:

a. Guilloche printing

b. Micro-text

c. Line width modulation

d. Bump effect

e. Relief printing (impression of 3D image)

f. Rainbow printing

a. Duplex printing

b. Anti-scan patterns

c. Deliberate errors

d. Raster printing

e. Hidden images visible with special lenses

Contractor is responsible for determining any additional credential production solutions.

16. Shipping Costs

PWS Section 1.1

Question. Should offerors include outbound shipping and postage costs within the unit prices?

If so:

• should pricing assume USPS, commercial carrier, or another method?

• are expedited shipments anticipated?

• are shipments limited to U.S. addresses?

Answer: Yes.

• Yes

• No

• No, active duty service members are eligible OCONUS.

17. Lost or Returned Credentials

PWS Section 2.5

Question. If credentials are returned as undeliverable or require reshipment through no fault of the Contractor, how will those costs be handled?

Should re-shipping be included within the replacement credential unit price?

Answer:

Yes

18. Government-Furnished Eligibility Data

PWS Section 1.2.5

Question. The PWS states that the Government is responsible for verifying applicant eligibility.

Will the Contractor receive Government-approved eligibility determinations, or is the Contractor expected to perform independent validation activities prior to credential issuance?

Answer: Contractor is expected to perform independent validation activities. The Government will access records periodically to validate personnel are eligible for credentials.

19. Inventory Requirements

PWS Section 2.6

Question. Does the Government anticipate maintaining inventory of preprinted credential materials, or will credentials be produced on demand?

If inventory is required, what inventory levels are expected?

Answer: This is a contractor responsibility to manage credential production.

20. Quality Control Reporting

Performance Requirements Summary

PWS Sections 2.6 and 2.7

Question. Please identify the expected frequency of required reports (daily, weekly, monthly, quarterly) and whether these reporting efforts should be included within the transaction prices.

Answer: Monthly

21. Complaint Resolution

PWS Section 2.7

Question. Will the Government provide historical complaint volume or expected customer service workload to assist offerors in pricing the required customer support capability?

22. BPA Pricing Adjustments

Terms and Conditions Paragraph 4

Question. The BPA requires submission of an updated annual price list for approval by the Contracting Officer.

Will approved annual price list revisions permit adjustment of the transaction prices to reflect changes in labor, postage, or material costs?

Answer: Yes, the approved annual price list revisions will permit adjustments to transaction prices. These adjustments are designed to directly reflect fluctuations in core operating expenses, specifically changes in labor, postage, and material costs.

23. Startup Costs

PWS Sections 1.4 and 2.1

Question. Does the Government anticipate any initial implementation period prior to processing credential requests?

If startup activities such as website development, database implementation, testing, and Government acceptance are required before processing transactions, how should offerors recover those non-recurring implementation costs within the pricing structure?

Answer: Offerors should recover non-recurring startup and implementation costs by proposing them under a dedicated, one-time Firm-Fixed-Price (FFP) Contract Line-Item Number (CLIN) for 'Startup and Implementation Activities.' This CLIN will be invoiced and paid upon the Government's formal acceptance of the fully implemented database, website, and testing protocols, prior to the commencement of credential request processing.

24. BPA and CLIN Structure

Question. Because this BPA does not guarantee any minimum ordering quantity, should offerors assume that all fixed program costs—including website operation, cybersecurity, database administration, customer support, reporting, quality control, and program management—must be fully recovered through the pricing of the three-credential transaction CLINs, regardless of actual order volume?

Answer: Yes, offerors are encouraged to structure their transaction CLINs using step-down sliding scale pricing models

Example: Tier 1: 1–5,000 transactions at $$X$ rate;

Tier 2: 5,001–15,000 transactions at $$Y$ rate

Higher unit prices in the lower-volume tiers ensure that fixed program management, cybersecurity, and hosting overhead costs are recovered early in the contract cycle, even if total task order volume remains low