Performance Work Statement _PWS_ Travis.pdf

28 Aug 03

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

OPERATIONS AND MAINTENANCE SERVICES

BASE TELECOMMUNICATIONS SYSTEM (BTS)

TRAVIS AFB, CALIFORNIA

SITE SPECIFIC CHANGES

The purpose of these site-specific changes is to annotate requirements for a particular site and supplement the basic performance work statement. A portion of a paragraph will be restated and the “original” paragraph will be amended. The following are either changes, additions, or deletions due to site specific requirements. No entry indicates that the PWS paragraph shall be used as is.

Table of contents: Appendix 5.6: RESERVED

1.3.1.6 Change amount of cable markings from 150,000 ft per year to 50,000 ft per year

1.3.4.3 At the request of the CSO or designee, the Contractor shall review and document necessary changes, as required, to program or project drawings and provide comments concerning communications requirements within 10 working days from receipt.

1.3.4.4 Change to read: Contractor may perform site surveys and Rough Order of Magnitude (ROM) estimates.

1.3.5.17.2 Monthly System Capacity Records

1.3.5.18.1 Change to read: Contractor shall meet with appropriate 60 AMW safety and health, environmental, and other engineering offices at least 10 days prior to the commencement of work.

a. The contractor shall determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes and local procedures to be followed in the event such problems are encountered.

b. The contractor shall comply with 60th Civil Engineering Squadron/Environmental Flight Policy for Contractors and comply with Environmental Flight procedures on the use, storage, disposal, record keeping and reporting of hazardous materials and hazardous wastes. The contractor shall comply with the National Environmental Policy Act (NEPA) and the Air Force Environmental Impact Analysis Program (EIAP) as defined by 32 CFR 989. An AF Form 813 shall be submitted to the Environmental Flight for each proposed action that involves potential for environmental impact. An AF Form 813 is always required for proposed actions that require a digging permit. AF Form 813's shall be submitted at least 30 days prior to commencement of work. Digging permits will not be approved until the EIAP documentation is certified as complete. The contractor shall ensure that any required environmental assessments have been accomplished and that any problems identified have been resolved. An environmental assessment is required at each site requiring demolition/construction/upgrade before work can begin. This assessment is not a Contractor tasking. Advise the CSO or designee immediately upon learning that an environmental assessment has not been accomplished. The Contractor shall not begin work before the environmental assessment has been accomplished and any problems identified have been resolved.

c. Determine local procedures to be followed concerning the use, disposal, or reporting of use of hazardous materials. (CDRL A004)

d. Determine any additional local procedures to be followed concerning the work to be performed.

e. The contractor shall adhere to the base confined space program.

1.3.5.18.2 Base Civil Engineering Work Clearance Requests. Change to read:

All construction, trenching, digging, or saw cutting must be approved by the Base Civil Engineer on an AF Form 332. An approved excavation permit, AF Form 103 is required for all digging. Trenching, excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking and barricading of open trenches, shall be performed IAW OSHA standards, any local procedures, and other provision of this contract.

e. Contractor shall adhere to the base confined space program.

1.4.3 Voice Switching System Post-Cutover Support. Reserved.

1.4.4 For Travis AFB CA AUTOCAD and Microstation are in use. Add: The Contractor shall provide monthly updates of changes or as minimum quarterly when no change occurred.

5.0 APPENDICES

APPENDIX 5.1

5.1 WORKLOAD ESTIMATES

5.1.1 General. The following workload estimates (as defined on the individual Task Orders) are established based upon those tasks identified in Section 1 of the PWS. Estimates are based upon previous history and present requirements.

5.1.2 Monthly Maintenance Services

5.1.2.1 Restore Outages:

Main Base

Yearly Avg Total

Emergency 5 ea Catastrophic 15 ea Serious 24 ea Routine 1200 ea

5.1.2.2 Locate and Mark Cable (See PWS section 1.3.1.7)

50,000 ft

5.1.2.3 Database Administration

Switching Systems 2,500 ea Key Systems 12 ea CSIRS (see PWS Para 1.3.5.3) 52 ea VPS 52 ea TMS 2,500 ea

5.1.2.4 Reserved

5.1.2.5 Site Surveys IAW 1.3.4.4

Emergency 5 ea Catastrophic 5 ea Serious 5 ea Routine 100 ea

Main Base

Yearly Avg Total Routine Orders 20 ea Priority Orders 5 ea Emergency Orders 2 ea

5.1.3 Recurring Support Services Requests

Routine Orders 960 ea Priority Orders 60 ea Emergency Orders 24 ea

APPENDIX 5.2

5.2 ITEMS TO BE MAINTAINED BY THE CONTRACTOR

5.2.1 General. This appendix identifies the items, equipment, material, and facilities to be maintained by the Contractor. The Contractor shall repair or replace: 1) premise user related equipment constantly being used by personnel in their normal duty activities, to include the input/output interface cards for lines, trunks, or data (point-to-point data or LAN); 2) other common-user circuit cards that may fail due to normal statistical processes; and 3) outside plant cable distribution lengths that must be repaired by splicing out bad sections. Monthly Maintenance for building inside structure cable (premise wiring) shall be limited to the communication room terminal blocks and premise location wall jacks. See Monthly Maintenance definition in Appendix 5.4.

5.2.2 Items below do not have Air Force Logistics Support and will require the Contractor to provide replacement parts or to repair the defective items. The Contractor shall maintain and operate these items IAW the requirements specified in this PWS.

5.2.2.1 Key systems

System Type

Part Number Bldg.

Size Qty

Eagle One AW0001288 977 20 Sets, 20 DN’s 1 Eagle One AW0001288 1175 2 Sets, 8 DN’s 1 Eaglet AW0001362 7763 12 Sets, 4 DN 1

5.2.2.2 Customer Premise Equipment (CPE)

Description Qty Manufacturer

Basic Single Line (Panasonic) 379 Northwestern Bell Two Line Phone (Panasonic) 279 Northwestern Bell Basic Single Line Phone 7192 Generic WX Proof 49 Generic Explosion- Proof 2 Generic Hotline Phone 66 Generic Eagle 10 Speaker 20 Eagle Eagle 20 Button 10 Eagle Eagle 40 Button 2 Eagle

5.2.3 Items below have Air Force-provided Logistics Support (see Appendix 5.5 for more details on Air Force Logistics Support Items) and will not require the Contractor to provide replacement parts or to repair the defective items. The Contractor shall maintain and operate these items IAW the requirements specified in this PWS with the exception of repairing the defective items.

5.2.3.1 Dial Central Office (DCO) Switching System. The DCO switch is a NORTEL SL-100 Super Node SE and located in Building 54 at Travis AFB, CA. It is assigned approximately 6,063 ports, equipped with 7,972 ports. MSL-100 software is MSL-15. It is comprised of the following cabinets:

Description

Qty

MCAM (00, 01) 2

MCLM (00, 01) 2

MCLM (00, 01, 03, 04, 05, 06, 07) 7

MCLME (02) 1

MCTM (00, 02, 03, 04) 4

MCTMI 1

MCPM 1

SuperNode SCC 1

MCEX 1

MCGM 1

MCSM 1

5.2.3.2 Transmission Equipment

5.2.3.2.1 DE-4 Smart Channel Bank

Description Qty

Manufacturer

QPP 373 Fuse & Alm 1 4 NTI QPP 374 Fuse & Alm 2 4 NTI QPP 352 Alarm Unit 4 NTI QPP 353 Power Unit 4 NTI

QPP 555 TRU 4 NTI

QPP 556 LDU 4 NTI

QPP 354 DPO/ICT 42 NTI

QPP 537 4WE&M 29 NTI

QPP 502 2W FXO/GT 24 NTI

5.2.3.2.2 Multiplexer

1603/12 SONET Multiplexor 1 Alcatel CM-8 C.O Modem Card CRS 56 R-TEC Systems CM-8 Common/LV Card 8 R-TEC Systems AccessNode Express 1 NTI NTN515 Talk Battery Filter 1 NTI Prism 3111 4 IXPORT Transport Split-T FT1 Access Multiplexer 2 Larscom

5.2.3.2.3 Tellabs Equipment for Conference Systems of Primary Crash, Secondary Crash, Inbound Net, Tacamo, EA Net, and AAS Fire Bridge.

9193 2-Wire ARD Conference Originate Line Circuit 2 Tellabs 9194 2-Wire Conference Amplifier 4 Tellabs 9121 Tone Supply 6 Tellabs 9132 Ringing Timer 6 Tellabs 9003 Ringing Interrupter Relay Module 4 Tellabs 9003A Ringing Interrupter Control Module 2 Tellabs 6073 DTMF/Dial Decoder 3 Tellabs 9021 Alarm 20 Tellabs 9191 2-Wire ARD Conference Terminate Line Circuit 65 Tellabs 9291 2-Wire ARD Conference Terminate Line Circuit 18 Tellabs 9196 2-Wire ARD Loop Start Access Trunk 1 Tellabs 6003 Auto Ringdown 2W 117 Tellabs 9002 Relay Module 48Vdc 5 Tellabs

9293 2-Wire ARD Conference Terminate Line Circuit 2 Tellabs 8210A Fuse Panel 3 Tellabs 9117 Voice Operated Switch Module 4 Tellabs 4042 4 Wire-2 Wire Repeater 4 Tellabs 9005 Loop Current Detector 1 Tellabs 4445A Active Data Bridge (Dual 5 Way Balanced) 4 Tellabs 81-8108 Ringing Generator 18 Tellabs 8021 DC Power Supply 2 Tellabs 82.2201A ExpresSpan II HTU-C 1 Tellabs 2551A 64ms T1 Echo Canceller 6 Tellabs 4251 2-Wire DDB Combiner Amplifier 4 Tellabs 4252 2-Wire DDB Splitter Amplifier 4 Tellabs 4451A Distributive Data Bridge 6 Tellabs 4255 2-Wire DDB Quad Term Module 85 Tellabs 4455 4-Wire DDB Termination 6 Tellabs 5310 T1 Interface Module 12 Tellabs 5330 Power Converter Module 4 Tellabs 5307 Clock Synchronizer Module 2 Tellabs 5308 Switching Network Module 2 Tellabs 5301 Master Control Module 1 Tellabs 5302 Feature Package Module 1 Tellabs 5304 Alarm & Test Module 1 Tellabs

5.2.3.2.4 Modem

UM 2500/L 20 Reliance Com/TEC 2440 Modem 11 Motorola

5.2.3.2.5 Power Equipment

NT6C26 Power Plant 1200-2200A 1 NTI Helios Rectifier 200/48 4 NTI Inverter 1 LaMarch Absolyte IIP 100A-69 3300Amp Hr 8Hr to 1.75 VPC 24 GNB

5.2.3.2.6 Patch Panel

Patch Panel 144 Ports 10 Siecor Patch Panel 72 Ports 4 Siecor Patch Panel 48 Ports 1 Siecor Patch Panel 72 Ports 2 Radiant Patch Panel 48 Ports 1 Radiant

5.2.3.2.7 Miscellaneous Equipment

DSX 5 ADC

MultiMode Interconnect Model 9800R 3 MicroPatch Telco Line Bridge 1 Blackbox

Static Inverter 1 C&D Power Systems Optimux 4 T1 1 RAD

5.2.3.2.8 Customer Premise Equipment (CPE)

Attendant Console 6 NTI M5316 P-Phone (speaker) 1189 NTI M522 Add On Module 15 NTI Power Supply Standalone NT1 W/2W 2 NTI Baseline h320 Multimedia Conference Package 5 NTI Headset Model 390 Single Line Speaker Phone Model 392 Two-Line Speaker Phone

Plantronics AASTRA Telecom AASTRA Telecom

5.2.3.2.9 Meridian Mail. Meridian Mail has total 6 GB hard disk capacity with software release

13. It is comprised of the following cards.

NTND05 MDCE Power Supply DC 3

NT7D06 3

NT6D48 2GB Hard Disk 3

NT8D31 3

5.2.3.3 Remote Switching Terminal (RST). The RST is located in the Bldg 918. It is assigned approximately 1,253 ports, equipped with approximately 1,630 ports, and wired for 2,048 ports. It is comprised of the following cabinets:

Meridian Cabinet Remote Module (MCRM) 1 Meridian Cabinet Line Module (MCLM) 2

5.2.3.3.1 Transmission Equipment

5.2.3.3.1.1 DE-4 Smart Channel Bank

QPP354 DPT/DPO with extended range 12 NTI QPP537 4WE&M With pulse link repeater 12 NTI NT4S33 Fuse Panel DE-4E Smart 1 NTI QPP 373 Fuse & Alm 1 1 NTI QPP 374 Fuse & Alm 2 1 NTI QPP 353 Power Unit 1 NTI QPP352 Alarm Unit 1 NTI

QPP 555 TRU 1 NTI

QPP 356 LDU 1 NTI

DSX 1

5.2.3.3.1.2 Fiber Optic Multiplexer

1603/12 SONET Multiplexor 1 Alcatel Patch Panel 66 Ports 4 Multilink Optical Fiber Premise Wiring Products Patch Panel 36 Ports 2 Multilink Optical Fiber Premise Wiring Products Patch Panel 18 Ports 1 Multilink Optical Fiber Premise Wiring Products

5.2.3.3.2 Power Equipment

NT6C25 Conventional Controller w/6Fuse/Alarm 1/2A 1 NTI Helios Rectifier 50 6 NTI Absolyte IIP 100A-33 1600 Amp Hr 8 Hr to 1.75 VPC 8 GNB Inverter 1 LaMarch

5.2.4 Reserved.

5.2.5 Cable Plant. The cable plant encompasses equipment and facilities such as twisted pair cable, fiber optic cable, ducts, raceways, cable vaults, manholes, handholes, splice and pedestal enclosures, distribution terminals and blocks, poles, guys, anchors, load coils, lightning protectors, building entrance cable, and house cable.

5.2.5.1 The distribution system supports both analog and digital circuits (voice and data), subscriber loops, off-premise extensions, tie lines, T-1 carriers, LANs, local and long-distance network trunks, and dedicated data or non-switched circuits.

5.2.5.2 The site(s) contains approximately 274 manholes of various conduit capacity. The following is the Government’s best estimate of the existing base distribution system:

Cable Type/Size

Installation Method

Length

P3000-24 Underground 2578 P2400-26 Buried 1000 P2400-24 Underground 2260 P2100-26 Buried 655 P2100-24 Underground 1060 P1800-26 Buried 39,228 P1800-26 Underground 5,109 P1800-24 Buried 4,039 P1800-24 Underground 902 P1500-26 Underground 560 P1500-24 Buried 6,007 P1200-26 Buried 9,873 P1200-26 Underground 1980 P1200-24 Underground 1120 P900-26 Buried 7,953 P900-26 Underground 1,762 P900-24 Underground 746 P900-24 Buried 2,242 P900-22 Buried 10,939 P900-22 Underground 212 P600-26 Buried 8,415 P600-26 Underground 6,333 P600-24 Buried 4,456 P600-24 Underground 1209 P600-22 Underground 207

P400-26 Buried 2,256 P400-26 Underground 1,948 P400-24 Buried 1,036 P400-22 Buried 476 P300-26 Buried 7,199 P300-26 Underground 4,070 P300-24 Buried 2,193 P200-26 Buried 15,542 P200-26 Underground 8,593 P200-24 Buried 6,036 P200-24 Underground 635 P200-22 Underground 160 P150-26 (150 Pair Cable) Buried 2,598 P150-26 (150 Pair Cable) Underground 2,228 P150-24 (150 Pair Cable) Buried 4,436 P150-24 (150 Pair Cable) Underground 1,621 P100-26 Buried 8,251 P100-26 Underground 5,626 P100-24 Buried 5,832 P100-24 Underground 2804 P100-22 Buried 6,021 P100-22 Underground 285 P75-26 Buried 2,724 P75-26 Underground 980 P75-24 Buried 9,469 P75-24 Underground 2,400 P75-22 Buried 1,386 P50-26 Buried 10,798 P50-26 Underground 7,312 P50-24 Buried 14,514 P50-22 Buried 4,254 P25-26 Buried 12,235 P25-26 Underground 6,569 P25-24 Buried 14,008 P25-24 Underground 9,683 P25-22 Buried 8,934 P25-22 Underground 672 P18X22 (18 Pair Cable) Buried 1605 P18X22 (18 Pair Cable) Underground 192 P12X24 Buried 11,802 P12X24 Underground 7,648 P12X22 Buried 2,862 P12X22 Underground 422 P6X24 Buried 12,188 P6X22 Buried 3,779 P6X22 Underground 3560 P4X22 Buried 250 P3X24 Buried 185 P3X22 Buried 1,574 144L62.5F (MM) Underground 1,674 A144L10F(SM) Underground 10,119 96L62.5F (MM) Underground 3,652 A96L10F(SM) Underground 305 72L62.5F (MM) Underground 8,178 A72L10F(SM) Underground 14,281 A36L62.5F (MM) Buried 7,815

36L10F (SM) Underground 60,189 A36L62.5F (MM) Underground 15,714 A24L10F (SM) Underground 6,534 30L62.5F (MM) Underground 11,814 A12L10F (SM) Underground 67,975 24L62.5F (MM) Underground 8,434 A48L10F (SM) Underground 19,156 A24L10F (SM) Buried 3,650 A60L10F (SM) Underground 5,951 A24L10F (SM) Underground 19,615 12L62.5F (MM) Buried 4,165 A12L62.5F (MM) Underground 31,505 A6L10F (SM) Underground 10,700

5.2.5.3 Main Distribution Frame (MDF). The MDF shall include terminal blocks on the horizontal side of the frame, all gray wiring between the horizontal blocks and the switches, central office connectors (vertical block) including the protector modules installed on the vertical side of the frame, all cross-connect wiring between the horizontal blocks and the switch, horizontal block to horizontal block, horizontal block to vertical block and vertical block to vertical block, and all fiber optic equipment including the light guide distribution shelf, patch panel, and associated equipment.

5.3.4.5 Where zone conduit or cable tray is not available in a suspended ceiling space and where telecommunications cables are allowed to be placed in the ceiling, adequate open-top cable supports, located on 48-60 inch centers, shall be provided. Where larger quantities of cables (50-75 cables) are bunched together in a ceiling at a congested area special supports shall be designed and installed to carry the additional weight. A suspended ceiling support rod or wire may be used to mount appropriate cable fasteners loaded with multiple cables up to the total weight for which the fastener is approved. The T-bar rail of a suspended ceiling may be used to mount appropriate cable fasteners loaded with cable up to a total weight of 0.45 lb/ft. The fastener design shall not interfere with the inserting or removal of ceiling tile.

5.3.4.6.1 All cable within conduit no longer in use will be removed and not abandoned.

5.3.4.6.2 Universal wiring shall be dual termination of 8-wire cable providing a voice, RJ-11 (Top), and a data port terminating on a RF-45 jack.

APPENDIX 5.7

5.7.4 Vendor Documents

DE-4 Smarts Channel Bank HELMSMAN CD-ROM Disk, MSL15

The listed document above is located at DCO in Travis AFB, CA.

38 EIG/GU SOW-99-EITS-001

4064 HILLTOP ROAD July 2001

TINKER AFB OK 73145-2713 VERSION 5.2.1

F34608-03-D-0003

DGMC TRAVIS AFB CA

SITE SPECIFIC

STATEMENT OF WORK

FOR

OPERATIONS AND MAINTENANCE SERVICES

MEDICAL CENTER TELECOMMUNICATIONS SYSTEM

(MCTS) AT

DAVID GRANT

MEDICAL CENTER, TRAVIS AFB, CA.

TABLE OF CONTENTS

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DGMC TRAVIS AFB CA

Paragraph Page

1.0 SCOPE 2

1.1 Scope of Work 2

1.2 Personnel Qualifications 3

2.0 APPLICABLE DOCUMENTS 5

3.0 REQUIREMENTS 12

3.1 Monthly Maintenance and Operation 12

3.2 Recurring Support Services 20

3.3 Orientation Period 23

3.4 General Requirements 23

APPENDIX 10 - WORKLOAD ESTIMATES A10-1

APPENDIX 20 - ITEMS TO BE MAINTAINED BY THE CONTRACTOR A20-1

APPENDIX 30 - INSTALLATION SPECIFICATIONS A30-1

APPENDIX 40 - GLOSSARY A40-1

APPENDIX 50 - SUPPORT FOR NTI EQUIPMENT A50-1

1.0 SCOPE.

1.1 Scope of Work.

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DGMC TRAVIS AFB CA

1.1.1 Provide all personnel, equipment, parts, material, tools, operation and maintenance documentation and any other items and services necessary to perform operations and maintenance of the Medical Center Telecommunications System (MCTS) 24 hours per day, 7 days per week. Perform operations and maintenance on the switching system(s), transmission equipment, ancillary equipment, customer premise equipment, and the inside and outside cable plant, as listed in Appendix 20, and recurring support services, as specified in Appendix 30 and the Equipment Performance Specification (EPS). New items purchased must be Year 2000 compliant.

1.1.2 It is possible that the following may be required under the contract to meet changing technology and mission requirements: hardware and software system upgrades, hardware and software system reconfigurations, enhanced services, software substitutions, additional communications equipment or facilities, or maintenance services for equipment or facilities acquired through other sources or organic resources, Local Area Network (LAN)-related equipment and services, outside plant cable and fiber, and switchboard operation services to support base requirements. This contract may also be used to install telecommunications wiring in dormitories, military family housing, visiting airmen’s and officer’s quarters, temporary lodging facilities, etc.

1.2 Personnel Qualifications. The personnel providing the services listed in this SOW shall have, as a minimum, the qualifications and experience described below. With prior approval by the Government, an individual performing services in one skill classification may perform services in another skill classification if qualified and experienced.

1.2.1 Key Personnel. Key personnel identified below must be proficient in understanding, reading, writing, and speaking the English language. The minimum number of key personnel is four Full Ttime Employees (FTE’s) to include allowances for Service Contract Act (SCA) allowable fringe benefits:

vacation, sick leave and holidays. With absences in excess of 30 continuous calendar days the contrctor is required to submit a written request for substitute personnel. The contractor shall ensure adequate staffing levels at all times to successfully ecomplete and perform all contract requirements.

The following are the most common Key Personnel:

1.2.2 Medical Center Telecommunications System (MCTS) Manager (manages and supervises telephone systems maintenance technicians). If the (MCTS) Manager is to perform as a switching system technician, he/she shall have certified training and at least three years hands-on experience in installation, translations, operation and maintenance of the host telephone switching system identified in Appendix 20. The MCTS Manager shall have two years experience in a telecommunications management position. The MCTS Manager may assist but shall not be designated as the primary Outside Plant Technician.

1.2.3 Switching System Technician. Switching System Technician(s) shall have certified training in translations, operation and maintenance on the type(s)/model(s) and latest software version of switching system(s) identified in Appendix 20 and three years hands-on experience with these systems. Includes ability to perform translations to support call routing, traffic measurement reports, line feature additions or changes, and establishing new lines and trunks.

1.2.4 Premise Equipment Technician. The Premise Equipment Technician(s) shall have two years experience in premise equipment (transmission equipment, ancillary equipment, and customer premise equipment), inside plant cable (to include LAN cable) and outside plant equipment installation, and

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operation and maintenance of equipment identified in Appendix 20. The lead Premise technician shall have CAT 5 experience.

1.2.5 Outside Plant (OSP) Cable Technician. The OSP Technician(s) shall have two years experience in installation and maintenance of copper and fiber optic cable (aerial when applicable to the site, buried and underground), protected terminals, cable grounding systems, manhole and conduit systems, connectors and distribution frame on the vertical side of the frame, and in terminating, splicing (including fiber optic mechanical and fusion splicing), locating, marking, testing, tagging, and cross-connecting.

1.2.6 Local Area Network (LAN) Technician. The LAN Technician(s) shall have two years experience in installation and maintenance of LAN equipment (hubs, routers, etc) and operation and maintenance of equipment identified in Appendix 20.

1.2.7 Switchboard operator (Supervisor/ Attendant): (Reserved)

1.2.8 Site Survey Technician. (Reserved )

1.2.9 Personnel Substitution. Proposed substitutions of the personnel occupying the positions identified above must be submitted in writing to the PCO at least 15 days, or 30 days if security clearance is required, in advance of the proposed substitution, with the following information:

(1) A detailed explanation of the circumstances necessitating the proposed substitution.

(2) A resume for the proposed substitute in the format specified.

(3) Any other information requested by the PCO in order to make a determination as to the acceptability of the proposed substitute.

All proposed substitutes must have the minimum qualifications listed in SOW par. 1.2. The PCO will evaluate requests for substitutions and promptly notify the Contractor of the approval or disapproval of the request.

1.2.10 Uniform and Clothing. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. All employees shall wear Contractor-furnished uniforms, which are clearly distinguishable from all U.S. military uniforms. The uniforms shall be worn as designed by the manufacturer and shall include company logo or emblem and shall by approved by the MISO or the MISO designated representative. Uniforms shall be maintained in a neat clean condition and shall include a shirt and slacks for men and women. Uniforms shall be ordered within five (5) days after date of employment. Evidence of such order shall be provided to the QAE upon request. Each employee shall display on his/her uniform the Government furnished DGMC identification at all times. The Facility Management Support office will provide DGMC badges to Contractor employees during normal duty hours.

1.2.11 Employee Health and Hygiene Requirements.

1.2.11.1 The Contractor shall report to the Contracting Officer, in writing, all information necessary to maintain hospital records IAW the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Occupational Safety and Health Act (OSHA), National Institute for Occupational Safety and Health (NIOSH), and Centers for Disease Control (CDC) employee health records requirements.

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1.2.11.2 Medical Treatment Facility (MTF) employee health policies, regulations and training designed by MTF Commander shall apply. All contractor employees shall attend government proved training as required by the DGMC Commander.

1.2.11.3 The contractor shall be responsible for assuring that all personnel report to the appropriate Government physician to receive a pre-employment examination and immunizations/shots prescribed by the MTF. IAW OSHA requirements, all contract employees who will have occupational exposure to blood or body fluids, or other potentially infectious materials, shall receive the Hepatitis B vaccine, or have documented immunity to the Hepatitis B infection. In addition to the immunizations/shots required as pre-employment requirements, contractor personnel identified by the Infection Control Officer (ICO) shall receive government provided immunizations/shots. Contractor Personnel shall report to the MTF immunization clinic for shots. Contractor personnel shall provide proof of immunizations, to Military Public Health, via the MISO or the MISO designed representative.

1.2.11.4 The MTF shall take nose and throat cultures from contractor personnel when required by the Infection Control Officer.

1.2.11.5 The MTF Commander reserves the right to have any employee re-examined during the term of the contract.

1.2.11.6 The MTF Commander shall designate that an employee is medically unfit. When an employee has been found medically unfit for work in the facility, the employee shall be sent home.

The employee shall not return to work until re-examined and given permission to return to work by the government.

1.2.11.7 The contractor's personnel shall be free of body odor and wear a clean uniform each day.

Fingernails shall be clean and free of dirt, and hair must be neatly combed. Jewelry must be kept to a minimum.

2.0 APPLICABLE DOCUMENTS.

2.1 Government Documents

2.1.1 Military Standards

MIL-STD-188-124B Grounding, Bonding, and Shielding 1 Feb 92 for Common/Long Haul/Tactical Systems Including Ground Based Communications-Electronics Facilities and Equipment

MIL-STD-882-D System Safety Program 10 Feb 2000

DODI 5000.2, Part 6 System Safety, Health Hazards, and 1996 Environmental Impact

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Copies of Military Standards may be obtained from the Naval Publications and Forms Center (NPFC 105), 5801 Tabor Ave, Philadelphia PA 19120 or by accessing the Internet home page at:

http://infosec.nosc.mil/content.html.

2.1.2 Air Force Instructions (AFI)

AFI 21-404 Developing and Maintaining Command, 1 Aug 00 Control, Communications, and Computer Systems Installation Records (CSIRs)

AFI 31-101 The Air Force Resource Protection Program 1 Dec 99 For Official Use ONLY (FOUO)

AFI 31-501 Personnel Security Program Management 1 August 00

AFI 33-111 Telephone Systems Management Jun 01

AFSSI-5033 Telephone Systems Security 19 May 97

Copies of the AFIs can be obtained from National Technical Information Services, 5285 Port Royale Road, Springfield VA 22161 or by accessing the Internet home page at: http://www.afpubs.hq.af.mil.

2.1.3 Air Force Technical Orders (AFTOs)

Electronic documents may be found at https://toindex-s.robins.af.mil/toindex/. (The contractor is not obligated to provide nor restricted to the brand names or AFCC catalog items, which are identified in the AFTOs.)

TO 00-20-9 Aerospace Vehicle/Equipment Inspection and Documentation, Chapter 5, 1May 00 Telephone and Wire Maintenance Documents

TO 00-5-2 Technical Order Distribution System Rev 17, 1 April 00

TO 31-10-2 AFCC (EI Standard) Installation Practices, 15 Aug. 77 Fanning and Forming Conductor for Ground Rev 3, 31 Mar 99 Communications Electronics Equipment 2TP-1 - 29 Dec. 88

TO 31-10-3 AFCC (EI Standard) Standard Installation Jan. 69 Practices, Outside Plant Installation Op Chg 11, 1 Sep 98

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TO 31W3-10-12 AFCC (EI Standard) Installation Practices, 1 May 86 Outside Plant Cable Placement Chg 1, 30 Sep 97

TO 31W3-10-13 AFCC (EI Standard) Standard Installation Practice Outside Plant 15 Jul 80 Cable Splicing Chg 9, 14 Nov 91 31W3-10-13TP-1, 10 Aug 92

TO 31W3-10-14 AFCC (EI Std) Std Installation Practice 15 March 84 Outside Plant Cable Terminations Rev 3, 1 Sep 98

TO 31W3-10-15 AFCC (EI Standard) Outside Plant Cable Testing Revision 2, 12 May 88

TO 31W2-10-16 AFCC (EI Standard) Standard Installation Practice, 31 Jan 79 Telephone Inside Plant Installation Fundamentals Chg 2, 27 Apr 92

TO 31W3-10-20 AFCC (EI Standard) Standard Installation Practice, 30 Apr. 75 Telephone Outside Plant Installation, Drop and Block Chg 2, 27 Apr. 83 Wiring and Station Installation

TO 31W3-10-22 AFCC (EI Standard) Standard Installation Practice, 1 Aug 82 Telecommunications Engineering: Outside Plant, Telephone Chg 2, 25 Apr 92

TO 31-10-24 AFCC (EI Standard) Standard Installation Practices, Rev 2, 28 Dec 87 Communications Systems Grounding, Bonding, and Shielding Chg 3, 1 May 98 TP2- 18 Oct. 93

TO 31-10-34 AFCC (EI Standard) Standard Installation Practices, 15 Apr. 88 Fiber Optic Communications Cable and Connectors Rev 2, 1 Oct 98

(Copies of the above documents may be obtained from 38 EIG/TS, 4012 Hilltop Road, Tinker AFB OK 73145-2713 by submitting a certified DD Form 2345. DD Forms 2345 can be obtained and are certified by the Defense Logistic Service Center, US/Canada Joint Certification Office, Battle Creek MI 49016- 3412, Phone 1-800-352-3572.)

2.1.4 Other Air Force Documents

EPS-98-38EITS-001 Equipment Performance Specification 11 Jan 1999 for Maintenance and Operations Services

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for Base Telecommunications System

2.1.5 Federal Standards and Specifications. The following safety references are not intended to exclude any other references, but are intended to identify those safety references which are most common to the efforts required by this statement of work. The Contractor is required to abide by any and all applicable federal, state, and local codes and safety requirements.

OSHA CFR 29 Occupational Safety and Health Standards Part 1910 31 Jul 00

OSHA CFR 29 Telecommunication Part 1910.268 1 Jul 99

OSHA CFR 29 Asbestos Part 1910.1001 8 Jan 98

OSHA CFR 29 Excavation Part 1926.650, 651, and 652) 1 Jul 99

OSHA CFR 29 Asbestos Part 1926.1101, 1 Jul 99

OSHA CFR 29 Hazardous Waste Operation and Emergency Part 1910.120 Response 1 Jul 99

EPA CFR 40 Hazardous Waste Generation and Transportation Parts 260, 261, 262, 263, 264, 265 1 Jul 00

OSHA CFR 29 Permit-required Confined Spaces 1910.146, 1 Jul 99

OSHA CFR 29 The Control of Hazardous energy (Lockout/Tagout) Part 1910.147, 1 Jul 99

OSHA CFR 29 Hazard Communications Part 1910.1200 1 July 99

PROTECTION OF ENVIRONMENT CHAPTER V--COUNCIL ON ENVIRONMENTAL QUALITY

EPA CFR 40 Protection of Environment, Council on Environment Quality Parts 1500-1508, 1 Jul 98

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Occupational Safety and Health Administration (OSHA) documents may be obtained at: Superintendent Document, 1100 Commerce, Room 1C46, Dallas TX 75242 (Phone (214) 767-0076, Fax (214) 767-3239) or by accessing the Internet home pages at: http://www.osha.gov, http://www.epa.gov, or http://www.access.gpo.gov.

CFR and Manual Telecommunications Federal Communications Commission Title 47, parts 68 Connection of terminal equipment to the telephone network 1 Oct 99

Copies of the above document may be obtained from the US Government Printing Office, P.O. Box 371954, Pittsburgh PA 15250-7954 (Phone (202) 512-1800).

2.2 Other Government Documents

REA Standard PC-5A REA Standard for Service Entrance Bulletin 345-52 and Station Protector Installations Jan. 80

RUS Form 515a Specifications and Drawings for May 1989 Construction of a Direct Buried Plant

RUS Form 515c Specifications and Drawings for May 1989 Conduit and Manhole Construction

RUS Form 515d Specifications and Drawings for May 1989 Underground Cable Installation

RUS Form 515f Specifications and Drawings for May 1989 Construction of Pole Lines, Aerial Cables and Wires

RUS Form 515g Specifications and Drawings for May 1989 Service Entrance and Station Protector Installation

REA TE & CM Section 451.2 Shield Continuity Apr 1984

REA TE & CM, Sect 643 Underground Conduit and Manhole Issue No. 2, Sep. 69 Design and Construction

REA TE & CM Section 644 Design and Construction of Issue No. 3, Apr 1983 Underground Cable (Physical Plant)

REA TE & CM, Sect 810 Electrical Protection of Electronic Issue No. 6, Sep. 83 Analog Section Digital Central Addendum 1, Sep. 84 Office Equipment

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REA TE & CM Section 823 Electrical Protection by Use of Issue No. 3, Aug 1980 Gas Tube Arresters

REA TE & CM, Sect 825 Situations Requiring Special Protection Issue No. 3, Sep. 73

RUS Bulletin 1751F-630 Design of Aerial Plant Jan 1996

RUS Bulletin 1751F-640 Design of Buried Plant-Physical Mar 1995 Considerations

RUS Bulletin 1751F-641 Construction of Buried Plant June 1995

RUS Bulletin 1751F-642 Construction Route Planning of Buried Plant June 1995

RUS Bulletin 1751F-805 Electrical Protection at Customer Locations May 1995

RUS Bulletin 1753F-401 (PC-2) US Standard For Splicing Copper And Fiber Mar 1995 Optic Cables

(Copies of the Rural Electrification Administration (REA) documents may be obtained from the Telephone Operations and Standard Division, Rural Utility Service, U.S. Department of Agriculture (USDA/RUS), Ag Box 1533, 14 Independence Avenue, SW, Washington DC 20250, Phone (202) 720- 8674.)

DCCP OPLAN 355-1 Disaster Casualty Control Plan Travis AFB, Medical Annex (A)

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Accreditation Manual (M)

National Fire Codes (NFC) Published by the National Fire Protection Association (NFPA) (M).

(Copies of the above documents may be reviewed by contacting the 60 MDSS/SGSLF (DGMC) Travis AFB, CA.

2.3 National Standards

NFPA 70-1999 National Electrical Code (NEC)

Copies of the above document may be obtained from the National Fire Protection Association, 11 Tracy Drive, Avon MA 02322 (Phone 1-800-344-3555, Fax 1-800-593-6372).

ANSI C2-1997 National Electric Safety Code (NESC)

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ANSI-ICEA S-80-576 Telecommunications Wire and Cable for Wiring of Premises

ANSI-ICEA-83-596-1994 Fiber Optic Premises Distribution Cable

Copies of the above document may be obtained from the American National Standards Institute, 11 W.

42nd Street, New York City NY 10036 (Phone (212) 642-4900, Fax (212) 302-1286).

EIA/TIA 568-B1/B2/B3 Commercial Building Telecommunication 2001 Wiring Standard

EIA/TIA-569 Commercial Building Standard for Telecom Pathways & 2000 Spaces Wiring

EIA/TIA –606 Standards for the Telecommunication Infrastructure of

Commercial Building

EIA/TIA –607 Grounding and Bonding

Copies of the above document may be obtained from the Global Engineering Document, 15 Inverness Way East, Englewood CO 80112 (Phone 1-800-854-7179).

2.4 Vendor Documents.

Hilti Fire stop Guide Guide for use of Hilti Fire Stop of Wall and Floor 2001 Penetrations

Copies can be obtained from the Hilti Inc., 5400 South 122nd East Avenue Tulsa, OK 74146 (Phone 1- 800-879-800, website: www.hilti.com)

Willtron 9900 Series Centralized maintenance Test system Telephone office manual.

Willtron 9900 Series Centralized maintenance test System Equipment Eng.

Install.

Volume 1.

Willtron 9900 Series Intelligent Test Position Install. Operation and Maintenance.

CD-ROM A0828806 Meridian 1 Online Documents Rel.

25.3X NTLH01AC

Copy Right 2000

CD-ROM A0806527 Meridian Mail PC Applications Rel.

1.0 NTDW01AC

Copy Right 2000

CD-ROM A0835745 Meridian Electronic Reference.

Library (MERL) NTLH19AB

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Copy right 2000

Xiox CAS/GBS Installation/User guide.

Model 5000B2 Rev 1.04E Feb. 97

(Copies of the above documents may be obtained and reviewed by contacting the 60 MDSS/SGSI- Telecommunications Office at Travis AFB, CA. A copy will be signed out to contractor during contract period.)

3.0 REQUIREMENTS

3.1 Monthly Maintenance, Operation, and Support (includes all labor and material) .

3.1.1 Perform Maintenance.

3.1.1.1 Maintain the switching system(s) identified in Appendix 20 in accordance with (IAW) manufacturer manuals listed in Section 2 of this SOW.

3.1.1.2 Maintain inside and outside plant cable and equipment as identified in Appendix 20 IAW applicable documents listed in Section 2 of this SOW and as specified in Appendix 30. All installations performed by another vendor which have been accepted and approved by the Government shall be accepted for maintenance. The MISO or MISO designed representative will be notified of any installation found to be incomplete or not installed according to industry standards. The MCTS Contractor will not be held responsible for completing the installation or bringing the installation up to industry standards, except as negotiated. Future installations, if performed outside the contract, shall be negotiated and added for maintenance.

3.1.1.3 Identify and coordinate verbally with the Medical Information’s System Officer (MISO) or MISO designed representative on any scheduled service outages. Such outages shall be scheduled at a time, which will cause the least inconvenience to users, based on user work schedules.

Equipment/circuits must be formally released by the user prior to the service interruption IAW local procedures. The Contractor shall identify scheduled service interruption requirements to the (MISO) or MISO designed representative at least two full duty days in advance, and shall include in the notification the reason for the interruption, duration, start and stop times, and the equipment, lines, and buildings affected.

3.1.1.4 Perform Preventive Maintenance Inspections (PMI) (CDRL A001)

3.1.1.4.1 Perform PMI on the switching system(s) identified in Appendix 20 IAW manufacturer manuals.

3.1.1.4.2 Perform PMI on the power systems identified in Appendix 20, IAW manufacturer manuals.

3.1.1.4.3 Perform electrical characteristic tests of the Medical Center Telecommunications (MCTS) cables IAW Technical Order 31W3-10-15.

3.1.1.4.4 Randomly test 10% of the spare pairs of each cable as follows:

a. Determine the number of bad pair in each cable from cable records maintained by inside plant.

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b. Divide the number of bad pair by the total number of pair in the cable.

3.1.1.4.5 (Reserved)

3.1.1.4.6 Develop plan for the performance of PMIs and coordinate additions, deletions, and changes with the MISO or MISO designed representative. (CDRL A001)

3.1.1.4.7 Record accomplishment of PMI in the work center, to include date of PMI and initials of technician.

3.1.1.4.8 Record malfunctions discovered during PMI in the on-site work center, to include the equipment model/serial number, location of equipment repaired, description of malfunction, and corrective action taken to repair the malfunction.

3.1.1.5 Respond to Outages. The MISO or MISO designed representative will assign the category of outage and repair priority. The Restoration Priority List shall apply in the absence of the MISO or MISO designed representative. (See Appendix 10 for workload estimates.)

3.1.1.5.1 During normal duty hours. Within one hour after notification of an outage/degradation, the Contractor shall determine the scope of the problem, advise the MISO or MISO designed representative, and provide an estimated restoration time.

3.1.1.5.2 During other than normal duty hours. Within two hours after notification by the MISO or MISO designed representative of an outage/degradation, the Contractor shall determine the scope of the problem, advise the MISO OR MISO designed representative, and provide an estimated restoration time.

3.1.1.5.3 The Contractor shall provide remote monitoring of the MCTS without requiring assistance from base personnel. Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. If a remote diagnostics modem is used, it must be password protected. Contractor shall comply with telephone switching security standards IAW AFSSI 33-5033.

3.1.1.5.4 The Contractor shall be responsible for any required monitoring equipment, communications devices, software, parts, and materials to meet outage response requirements.

3.1.1.6 Restore Service Outages. In the absence of MISO or MISO designed representative guidance, service outages will be restored IAW the Restoration Priority List. (Definitions in Appendix 40 of this SOW. See Appendix 10 for workload estimates.) The Contractor shall restore service within the specified time listed below from the time the Contractor advises the MISO or MISO designed representative of the scope of the problem.

Emergency Outage: Within one hours.

Catastrophic Outage: Within two hours.

Serious Outage: Within six hours.

Routine Outage: Within one duty day.

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3.1.1.6.1 Verbally notify MISO or MISO designed representative upon restoration of service providing the time service was restored and a description of repair action.

3.1.1.6.2 Determine if a malfunction is in the Contractor-maintained system/equipment. If the malfunction is not in the Contractor-maintained system/equipment, immediately notify the MISO or MISO designed representative. The Contractor shall be responsible for the cost of service calls of outside telecommunications vendors when a system/equipment malfunction is later determined to be in the Contractor-maintained system/equipment.

3.1.1.6.3 Exceptions to time limits may be allowed with written approval from the MISO or MISO designed representative. In such cases, the work will be completed within the time specified by the MISO or MISO designed representative.

3.1.1.7 Locate and mark buried cable, when requested by the MISO or MISO designed representative, to reduce the likelihood of damage to the cable during excavation in the area. Up to 24,000 feet per contract period will be located and marked as part of Monthly Maintenance; additional locating and marking of buried cable beyond this quantity per contract period will be ordered as recurring support services. See Appendix 40 for the definition of contract period and instructions for pro-rating the number of feet specified for a period less than 12 months. The Contractor will be given 24 hours notice before location and marking is required. Under emergency conditions, the Contractor will be given two hours notice. The Contractor shall locate and mark buried cable within 1 foot of the actual location at 10-foot intervals and at direction changes. The marking shall begin two feet from the point of entry into the work area and shall continue two feet past the point of exit from the work area. The period for completion of this effort will be negotiated between the MISO or MISO designed representative and the Contractor.

Emergency: Within 2 hours

Serious Outage: Within 8 hours.

Routine Outage: Within 24 hours.

3.1.1.8 Cross-connect and Disconnect. Monthly Maintenance includes those cross-connects and disconnects incidental to the maintenance of the system or services required in accordance with the Monthly Maintenance definition in Appendix 40. Cross-connects associated with installation of recurring support services or cross-connects required to establish new services shall be ordered separately.

Disconnects include any which may be required other than those associated with recurring support services requirements.

3.1.2 Operate System(s).

3.1.2.1 Operate switching system(s) identified in Appendix 20, in accordance with manufacturer manuals.

3.1.2.2 Operate inside and outside plant equipment identified in Appendix 20 in accordance with applicable documents.

3.1.2.3 Start and configure the system(s), respond to console messages, execute available diagnostic routines, and continuously monitor system status for each switch.

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3.1.2.4 Power down and start up the system(s); mount and remove disks, cartridges, or tapes; select input/output files; load programs, files, and data base(s); perform recoveries from machine stops or malfunctions.

3.1.2.5 Perform disk, cartridge, or tape backup of the switching system(s) memory within 24 hours of data base changes. When no data base changes have occurred over a 7-days period, the Contractor shall be required to perform switching system backup.

3.1.2.6 Perform System/Data Administration on all equipment and software associated with the MCTS specified in Appendix 20. Database changes will be accomplished per time frames associated with paragraph 3.2 Recurring Support Services.

3.1.2.7 Perform software functions and translations for any add, move, change, delete, query of a circuit or system data, directory assistance information, marking of telephones / instruments and or jacks after modification, classes of service, change of name display, service order, trouble assistance, records administration, and billing.

3.1.2.8 Perform traffic measurements and analysis/studies for the switching system(s). (CDRL A002) The information required by the CDRL must cover no less than a five day period, (Monday-Friday), and include, at a minimum, the following:

3.1.2.8.1 Trunk Traffic Summary identifying each trunk group by: number, name, description, direction, and the desired Grade of Service (GOS).

3.1.2.8.2 Individual Analysis of Each Trunk Group by:

a. Number and name,

b. Type,

c. Quantity (total and working),

d. Average busy hour,

e. Maximum usage,

f. Average minimum usage,

g. Average maximum usage/trunk,

h. Percent occupancy at average maximum usage,

i. Current GOS at average maximum usage,

j. Number of trunks required for recommended GOS,

k. Recommendations based on the information provided in the analysis.

3.1.2.8.3 Traffic Measurement & Analysis Terminology:

a. Average Busy Hour: Identifies the busiest hour periods during the study period.

b. Maximum Usage: Reports the largest measured usage for the study period for a trunk group.

c. Average Maximum Usage: Attempts to "smooth" the high busy hour traffic peaks for the study period. This prevents over and under measurement by averaging the peak busy measurements.

d. Average Maximum Usage/Trunk: Provides the average usage per each member of a trunk group.

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e. Percent Occupancy at Average Maximum Usage: Provides information on trunk group usage for the average busy hour usage. For example, 50% occupancy would indicated that at the average peak usages only 50% of the trunk group was being used.

f. Current Grade of Service at Average Maximum Usage: Provides the Grade of Service for the average measure peak service for the trunk group installed.

g. Number of Trunks Required for Recommended GOS: Provides the determined number for trunk group members (circuits) needed to sustain the recommended Grade of Service.

h. Figures: Provide a graphical representation for the data collected.

i. Recommended Action: Provides a judgment based only on analyzed findings versus installed/working trunk group members.

j. Measurements: Are based on hourly measurements, preferably from "on-the-hour" to "on-the-hour" during "normal" duty hours.

k. Traffic Usage - CCS (Hundred Call): Is a measurement of busy status of a measured trunk group. 36 CCS is a full period usage, that is, 36 CCS is one hour of usage per circuit. Typically measurements are made every 10 seconds or 100 seconds on the measured circuits. One Erlang is another way of also saying 36 CCS. For example, 1 Erlang is one full hour of measured usage; 1.5 Erlang is equivalent to 1 1/2 hour of usage on a trunk group measured during one hour. In this case, there must be more than one circuit in the trunk group to obtain more than 1 Erlang (36 CCS) of usage in a one hour measured period.

l. Grade of Service (GOS): Is an expression to relate the number of call attempts that were not successfully completed. In terms of trunk traffic studies, Grade of Service is a reflection the number of calls blocked (not completed) due insufficient trunk circuits.

Typically, the Poisson (pronounced POY-SON) Grade of Service equation is used. This method assumes that calls are not held when trunks are busy and are cleared from the queue. Other Grade of Service theories allow for calls being held in queue when blocked, however, generally the Poisson method will provide satisfactory determinations.

The Grade of Service for an outgoing trunk group with the number of attempted called block due to insufficient trunk circuits can be determined. Generally, the Grade of Service for an incoming trunk group can be determined based on the traffic usage and the number of trunk members, however, the number of calls blocked due to insufficient trunk circuits will not be known. However, a high Grade of Service value or high average traffic usage (33 CCS or higher) will indicate very possible call blockage for the incoming trunk group.

Grade of Service in terms of P.01 - For example, is the probability of 1in 100 calls being blocked due to insufficient trunk circuits. Similarly, P.001 is the probability of 1 in 1,000 calls being blocked due to insufficient trunk circuits.

m. Trunk Group: Refers to the entire group of circuits such as DSN, city…