Attachment 4 - Site Specific Performance Work Statement

PWS-07-001 SITE SPECIFIC

Medical Center Telecommunications System (MCTS) – 15 May 2008

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

OPERATIONS AND MAINTENANCE SERVICES

MEDICAL CENTER TELECOMMUNICATIONS SYSTEM (MCTS)

AT

DAVID GRANT USAF MEDICAL CENTER, TRAVIS AFB CA.

SITE SPECIFIC CHANGES

The purpose of these site-specific changes is to annotate requirements for a particular site and supplement the basic performance work statement. A portion of a paragraph will be restated and the “original” paragraph will be amended. The following are changes, additions, or deletions due to site specific requirements. No entry indicates that the PWS paragraph shall be used as is.

1.0 DESCRIPTION OF SERVICES

1.1 Scope of Work.

Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision and other items and services necessary to provide highly reliable telecommunications and networked voice, video and data services, unless specified in this contract as Government Furnished Property (GFP) to support the mission of David Grant Medical Center Telecommunication System (MCTS) at Travis Air Force Base CA. Contractor shall perform monthly Operations and Maintenance (O&M) services and other services required to ensure the (MCTS) is available 24 hours per day, 7 days per week. The MCTS consists of the medical center telephone system switch, Avaya S8700 call center switch, small PBX option 11, the outside plant (OSP) and inside plant systems, and all associated equipment described in Appendix 5.2. Contractor must operate and maintain all (MCTS) equipment and systems in accordance with (IAW) publications in Appendix 5.6.

1.2.5 Personnel Qualifications. Contractor is solely responsible for ensuring that sufficient personnel are assigned to this contract and that all personnel are experienced and qualified, to include any required certifications, deemed necessary to perform the services listed in this PWS. Contractor shall identify the key personnel and notify the Quality Assurance Personnel (QAP) prior to commencing work. The minimum number of key personnel is four full time persons. Contractor shall provide a key personnel listing and contact information to the QAP prior to commencing work and update information on a continual basis to ensure it is always current and correct throughout the life of the contract. All personnel shall be proficient in understanding, reading, writing, and speaking the English language.

The following are the most common Key Personnel:

1.2.5.2 Medical Center Telecommunications System (MCTS) Manager (manages and supervises telephone systems maintenance technicians). If the (MCTS) Manager is to perform as a switching system technician, he/she shall have certified training experience in installation, translations, operation and maintenance of the host telephone switching system identified in Appendix 5.2. The (MCTS) Manager may assist but shall not be designated as the primary Outside Plant Technician.

1.2.5.3 Switching System Technician. Switching System Technician(s) shall have certified training in installation, translations, operation and maintenance on the type(s)/model(s) and latest software version of switching system(s) identified in Appendix 5.2 and experience with these systems. Includes ability to perform translations to support call routing, traffic measurement reports, voice mail/voice over internet protocol line feature additions or changes, and establishing new lines and trunks.

1.2.5.4 Premise Equipment Technician. The Premise Equipment Technician(s) shall have experience in premise equipment (transmission equipment, ancillary equipment, and customer premise equipment), inside plant cable (to include LAN cable) and outside plant equipment installation, and operation and maintenance of equipment identified in Appendix 5.2. The lead Premise technician shall have CAT 5 and Cat 6 experience.

1.2.5.5 Outside Plant (OSP) Cable Technician. The OSP Technician(s) shall have experience in installation and maintenance of copper and fiber optic cable (aerial when applicable to the site, buried and underground), protected terminals, cable grounding systems, manhole and conduit systems, connectors and distribution frame on the vertical side of the frame, and in terminating, splicing (including fiber optic mechanical and fusion splicing), locating, marking, testing, tagging, and cross-connecting.

1.2.6 Uniform and Clothing. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. All employees shall wear Contractor-furnished uniforms, which are clearly distinguishable from all U.S. military uniforms. The uniforms shall be worn as designed by the manufacturer and shall include company logo or emblem and shall by approved by the CO or QAP or the CO/QAP designated representative. Uniforms shall be maintained in a neat clean condition and shall include a shirt and slacks for men and women. Uniforms shall be ordered within five (5) days after date of employment. Evidence of such order shall be provided to the QAE upon request. Each employee shall display on his/her uniform the Government furnished DGMC identification at all times. DGMC badges will be provided to Contractor employees during normal duty hours by the Facility Management Support office.

1.2.7 Employee Health and Hygiene Requirements.

1.2.7.1 The Contractor shall report to the Contracting Officer, in writing, all information necessary to maintain hospital records IAW the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Occupational Safety and Health Act (OSHA), National Institute for Occupational Safety and Health (NIOSH), and Centers for Disease Control (CDC) employee health records requirements.

1.2.7.2 Medical Treatment Facility (MTF) employee’s health policies and regulations designed by MTF Commander shall apply.

1.2.7.3 The contractor shall be responsible for assuring that all personnel report to the appropriate Government physician to receive a pre-employment examination and immunizations/shots prescribed by the MTF. IAW OSHA requirements, all contract employees who will have occupational exposure to blood or body fluids, or other potentially infectious materials, shall receive the Hepatitis B vaccine, or have documented immunity to the Hepatitis B infection. In addition to the immunizations/shots required as pre-employment requirements, contractor personnel identified by the Infection Control Officer (ICO) shall receive government provided immunizations/shots. Contractor Personnel shall report to the MTF immunization clinic for shots. Contractor personnel shall provide proof of immunizations, to Military Public Health, via the ICO or QAP or the ICO or QAP designed representative.

1.2.7.4 The MTF may take nose and throat cultures from contractor personnel when required by the Infection Control Officer (ICO).

1.2.7.5 The MTF Commander reserves the right to have any employee re-examined during the term of the contract.

1.2.7.6 The MTF Commander may designate that an employee is medically unfit. When an employee has been found medically unfit for work in the facility, the employee will be sent home. The employee will not return to work until re-examined and given permission to return to work by the government.

1.2.7.7 The contractor's personnel shall be free of body odor and wear a clean uniform each day. Fingernails must be clean and free of dirt, and hair must be neatly combed. Jewelry must be kept to a minimum.

1.3.5 Cable Location Staking and Marking.

Contractor shall provide location, staking, and marking services on (MCTS) encased or direct buried conduits/cable when requested by the QAP. Contractor shall mark up to 21,000 feet of cable per contract period and each option period (if exercised). Additional quantities of marking and staking services will be ordered via work order. Contractor shall locate and mark buried cable within three feet of the actual location at ten-foot intervals and at direction changes. The marking shall begin two feet from the point of entry into the work area and shall continue two feet past the point of exit from the work area. Contractor shall complete location, staking and marking within the specified time listed below from the time the QAP advises Contractor of the requirement.

· Emergency: Within two hours.

· Routine: Within twenty-four hours.

1.4.1.2.1 Routine.

Contractor shall complete routine work orders within five duty days (see Appendix 5.1).

1.4.1.2.2 Priority.

Contractor shall complete priority work orders within two duty days (see Appendix 5.1).

1.4.1.2.3 Emergency.

Contractor shall complete emergency work orders within four hours (see Appendix 5.1).

APPENDIX 5.1

5.1 WORKLOAD ESTIMATES

5.1.1 General. The following workload estimates (as defined on the individual Task Orders) are established based upon those tasks identified in Section 1 of the PWS. Estimates are based upon previous history and present requirements.

5.1.2 Monthly Maintenance Services

5.1.2.1 Restore Outages:

Medical Center Yearly Avg Total

Emergency

36 Ea

Priority Orders

72 Ea

Routine

400Ea

5.1.2.2 Locate and Mark Cable (See PWS Section 1.3.5.1)

Medical Center Telecommunication System (DCO) and Remote Site Yearly Avg. Total

21,200 Ft

5.1.2.3 Database Administration

Yearly Avg Total

5.1.2.5 Site Surveys IAW 1.3.11.2

Medical Center Telecommunication System(DCO)

Routine Orders

200 Ea

Priority Orders

48 Ea

Emergency Orders

48 Ea

5.1.3 Work Orders

Medical Center

Routine Orders

500 Ea

Priority Orders

48 Ea

Emergency Orders

48 Ea

APPENDIX 5.2

5.2 ITEMS TO BE MAINTAINED BY THE CONTRACTOR

5.2.2 Contractor-furnished equipment (CFE/contractor-furnished material (CFM).

5.2.3 GFE/GFM.

5.2.3.1 Dial Central Office (DCO) Switching System. The DCO switch is a Nortel Meridian 1000M Succession 3.0 located in room 4B-540 4th floor at David Grant Medical Center, Travis AFB CA.

5.2.3.1.1 DCO Switch, Nortel Meridian 1000M Option 81C w/VoIP) Succession 3.0 with dual CPUs memory system and two core Modules. The DCO switching is comprised of the following cabinets, modules, and equipped with approximately 4147 lines, 5000 Wired and Software Release Succession 3.0

MODULE

COLUMN

DESCRIPTION

1 – CPU/NETWORK

CORE MODULE (CPU-0)

NETWORK GROUP 0 SHELF 0

(1) NT6D41CE: CE POWER SUPPLY

(1) NT8D17FA: CONF/TDS

(1) QPC 841C: QSDI

(1) QPC 139B: SDI 2

(2) NT8D04BA: NET

(2) NTRB33AD:

(1) QPC 43R: PERIPH SNLG

(1) QPC 441F: SER A

(3) NT4N65AC: CNI

(1) NT4N48AA:

(1) NT4N64AA:

(1) NT4N43DA:

(1) QPC414C:

2 – COMMON EQUIPMENT

NETWORK GROUP 1 SHELF 0

(1) NT6D41AD: CE POWER SUPPLY

(1) QPC 441F: SER A

(1) NTRE39AA:

(1) QPC 43R: PERIPH SNLG

(1) NT8D17FA: CONF/TDS

(1) NT6D73AA: MISP

(3) NT8D04BA: NET

(1) NT5D12AA: DUAL PRI

(1) NT5D12AB: DUAL PRI

(2) NTRB33AD:

3 – COMMON EQUIPMENT

NETWORK GROUP 1 SHELF 1

(1) NT6D41AD: CE POWER SUPPLY

(1) QPC 441F: SER A

(1) QPC 43R: PERIPH SNLG

(1) NT8D17HB: CONF/TDS

(1) NT5D12AB: DUAL PRI

(2) NT5D12AH: DUAL PRI

(1) QPC139B: SDI 2

(1) NT8D04BA: NET

(1) NTRB53AA:

(1) NTRE39AA:

(2) NTRB33AD:

4 – IPE

SUPERLOOP 8 SHELF 1

SLOTS 1-7

(1) NT6D40BA: PE POWER SUPPLY

(1) NT6D42CD: RING GENERATOR

(1) NT8D14BB: UNIV TRK

(1) NT8D09BA: ANALOG LC

(1) NT8D01BC: CONT-4

(6) NT8D02EB: DIGITAL LC

SUPERLOOP 40 SHELF 0

SLOTS 8-15

(7) NT8D02EB: DIGITAL LC

(1) NT8D09GA: DIGITAL LC

1 – CPU/NETWORK

CORE MODULE (CPU 1)

NETWORK GROUP 0 SHELF 1

(1) NT6D41CA: CE POWER SUPPLY

(1) NT8D17FA: CONF/TDS

(1) NT6D80AB: MSDL

(2) NT8D04BA: NET

(1) QPC 43R: PERIPH SNLG

(1) QPC 441F: SER A

(3) NT6D65AC: CNI

(1) NT4N48AA:

(1) NT4N64AA:

(2) NTRB33AD:

(1) NT4N43DA:

2 – COMMON EQUIPMENT

NETWORK GROUP 2 SHELF 0

(1) QPC 441F: SER A

(1) QPC 43R: PERIPH SNLG

(3) NT8D04BA: NET

(1) NTRB53AA:

(1) NTRE39AA:

(2) NTRB33AD:

(1) NT5D12AH: DUAL PRI

NETWORK GROUP 2 SHELF 1

(1) QPC 441F: SER A

(1) QPC 43R: PERIPH SNLG

(2) QPC 414B: ENET

(3) NT5D12AH: DUAL PRI

(1) NT5D12AB: DUAL PRI

(1) NT8D17HB:

(1) NTRE39AA:

(2) NTRB33AD:

1 – COMMON EQUIPMENT

NETWORK GROUP 3 SHELF 0

(1) QPC 441F: SER A

(2) NTRE33AD:

(1) QPC 43R: PERIPH SNLG

(3) NT8D04BA: NET

(1) NT8D17HB:

(1) NT8D17HB:

2 – COMMON EQUIPMENT

NETWORK GROUP 3 SHELF 1

(1) QPC 441F: SER A

(1) QPC 43R: PERIPH SNLG

(2) NT8D04BA: NET

(2) NT5D12AH: DUAL PRI

(1) NT8D17HB:

(1) NTRE39AA:

(2) NTRB33AD:

NETWORK GROUP 4 SHELF 0

(1) QPC 441F: SER A

(1) NT8D17HB:

(1) QPC 43R: PERIPH SNLG

(2) NT8D04BA: NET

(2) NT5D12AB: DUAL PRI

(2) NTRB33AD:

(1) NTRE39AA:

4 – COMMON EQUIPMENT

NETWORK GROUP 4 SHELF 1

(1) QPC 441F: SER A

(1) NT8D17FA:

(1) QPC 43R: PERIPH SNLG

(2) NT8D04BA: NET

(1) NT1P53CA- FNET

(2) NTRB33AD:

(1) NTRE39AA:

2– IPE

SUPERLOOP 8 SHELF 0

(1) NT6D42CD: RING GENERATOR

(2) NT8D09BA: ANALOG M/WLC

(11) NT8D02EB: DIGITAL LC

(2) NT8D02GA: DIGITAL LC

(1) NT8D01BC: CONT-4

(1) NT8D16AB: DTR

3– IPE

SUPERLOOP 40 SHELF 1

(1) NT6D42CD: RING GENERATOR

(14) NT8D02EB: DIGITAL LC

(1) NT8D02GA: DIGITAL LC

(1) NT8D01AD: CONT-4

(1) NT8D14BB: UNIV TRUNK

4-IPE 03 SUPERLOOP 12 SHELF 0

(1) NT6D40AB: PE POWER SUPPLY

(1) NT6D42CD: RINGER GEN

(12) NT8D02EA: DIGITAL LC

(4) NT8D02GA: DIGITAL LC

(1) NT8D01AD: CONTROLLER

2-IPE 04 SUPERLOOP 60 SHELF 0

(1) NT6D40BA: CE POWER SUPPLY

(1) NT6D42CD: RINGER

(1) NT8D01BC: CONTROLLER

(2) NT8D02GA: DIGITAL LC

(13) NT8D09BA: ANALOG M/WLC

(1) NT8D16AB: DTR

3-IPE 04 SUPERLOOP 60 SHELF 1

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D01BC: CONTROLLER

(14) NT8D09BA: ANALOG M/WLC

(2) NT8D02GA: DIGITAL LC

4-IPE 04 SUPERLOOP 24 SHELF 0

(1) NT6D40AB: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(1) NT8D16AB: DTR

(14) NT8D09BA: ANALOG M/WLC

1-IPE 05 SUPERLOOP 64 SHELF 0

(1) NT6D41BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D01BC: CONTROLLER

(14) NT8D09BA: ANALOG M/WLC

(1) NT8D16AB: DTR

(1) NT8D14BB: UNIV TRUNK

2-IPE 05 SUPERLOOP 44 SHELF 0

(1) NT6D41BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(15) NT8D09BA: ANALOG M/WLC

3-IPE 05 SUPLERLOOP 28 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D01BC: CONTROLLER

(15) NT8D09BA: ANALOG M/WLC

(1) NT8D09AK: ANALOG M/WLC

4-IPE 05 SUPERLOOP 96 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(13) NT8D09BA: ANALOG M/WLC

(1) NT8D16AB: DTR

(1) NT8D02BA: DIGITAL LC

1-IPE 06 SUPERLOOP 104 SHELF 0

(1) NT6D41BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(6) NT8D09BA: ANALOG M/WLC

(8) NT8D02EA: DIGITAL LC

(1) NTVQ01BA: VGMC

2-IPE 06 SUPERLOOP 100 SHELF 0

(1) NT6D41BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(6) NT8D09BA: ANALOG M/WLC

(1) NTVQ01BA: VGMC

(4) NT8D02EA: DIGITAL LC

(4) NT8D02AB: DIGITAL LC

(1)NTRB18CA:MGATE

3-IPE 06 SUPLERLOOP 72 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN

(1) NT8D14BB: UNIV TRK.

(1) NT8D01BC: CONTROLLER

(6) NT8D09BA: ANALOG M/WLC

(5) NT8D02AB: DIGITAL LC

(3) NT8D02GA: DIGITAL LC

(1) NTVQ01BA: VGMC

4-IPE 06 SUPERLOOP 68 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(9) NT8D02GA: DIGITAL LC

(6) NT8D09BA: ANALOG M/WLC

(1)NT5D51BCE5:MICB

1-IPE 07 SUPERLOOP 152 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(1) NT8D16AB: DTR (6) NT8D09BA: ANALOG M/WLC

(8) NT8D02AB DIGITAL LC

2-IPE 07 SUPERLOOP 132 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D01BC: CONTROLLER

(5) NT8D09BA: ANALOG M/WLC

(1) NT8D02AB: DIGITAL LC

(9) NT8D02GA: DIGITAL LC

(1) NTVQ01BA: VGMC

(1)NT5D51BCE5:MICB

(1) NTRB18CA: MGATE

3-IPE 07 SUPLERLOOP 116 SHELF0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D01BC: CONTROLLER

(6) NT8D09BA: ANALOG M/WLC

(2) NT8D02AB: DIGITAL LC

(7) NT8D02GA: DIGITAL LC

(1) NT8D02GA: DIGITAL LC

(1)NTVQ01BA: VGMC

4-IPE 07 SUPERLOOP 112 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1)NT8D01BC:CONTROLLER

(7) NT8D09BA: ANALOG M/WLC

(1) NT8D02AB: DIGITAL LC

(2) NT5D51BC: MIRAN

(5) NT8D02GA: DIGITAL LC

(1) NTVQ01BA: VGMC

1-IPE 08 SUPLERLOOP 128 SHELF 0

(1) NT6D41BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NT8D14BB: UNIV TRK

(1) NT8D01BC: CONTROLLER

(5) NT8D09BA: ANALOG M/WLC

(2) NT8D02AB: DIGITAL LC

(8) NT8D02GA: DIGITAL LC

2-IPE 08 SUPERLOOP 144 SHELF 0

(1) NT6D41BA: IPE POWER SUPPLY

(1) NT6D42CD: RINGER GEN.

(1) NTAG36AC: MIRAN

(1) NT8D01BC:CONTROLLER

(13) NT8D02GA: DIGITAL LC

(2) NT8D02AB: DIGITAL LC

3-IPE

SUPERLOOP 136 SHELF 0

(1) NT6D40BA: IPE POWER SUPPLY

(1) NT6D42CD: RING GEN.

(4) NT6D73AA:

(8) NT6D71AA:

(1) NT8D01BC: CONTROLLER

5.2.3.1.1 OPTION 11C WITH 4-PORT VOICEMAIL AT DCO WITH SOFTWARE 25.47

(8) NT8D02GA: DIGITAL LC

(4) T8D09AK: ANALOG M/W

(2) NTRB21AB: TMDI

(1) NTAK09DA: 1.5 DTI/PRI

(1) NT8D14BB: UNIV. TRUNK

(1) NTDK20FA: SSC

(3) NTDK78AA: AC/DC POWER SUPPLY

(1) NT6R16AA: 4 PORT VOICEMAIL

(2) NTDK23AA: FIBER RCVR

5.2.3.1.2 IPE REMOTE AT BUILDING G650

SUPERLOOP 148 SHELF 0

(1) NT1P60AA: FIBER CABIN

(1) NTDK78AA: POWER SUPPLY

(1) NT1P63CA: FPEC

(2) NT8D02GA DIGITAL LC

(1) NT8D09AL: ANALOG M/W

5.2.3.1.3 FIBER NETWORK FABRIC, AND VOIP CS1000 SERVER

5.2.3.1.4 POWER EQUIPMENT

Battery

(48V, 1864AH)

5.2.3.1.5 CPE

5.2.3.1.6 PHONE SET AND MERIDIAN CIRCUIT PACK SPARES.

5.2.3.1.7 CALL PILOT

5.2.3.1.8 AVAYA VOIP TELEPHONE SWITCH SERVER

5.2.4 Cable Plant. The cable plant encompasses equipment and facilities such as twisted pair cable, fiber optic cable, ducts, raceways, cable vaults, manholes, handholes, splice and pedestal enclosures, distribution terminals and blocks, poles, guys, anchors, load coils, lightning protectors, building entrance cable, and house cable.

5.2.4.1 The distribution system supports both analog and digital circuits (voice and data), subscriber loops, off-premise extensions, tie lines, T-1 carriers, LANs, local and long-distance network trunks, and dedicated data or non-switched circuits.

5.2.4.2 The site(s) contains approximately 15 manholes and 13 handholes of various conduit capacities. The following is the Government’s best estimate of the existing base distribution system:

COPPER CABLE

Total 25,100

FIBER CABLE

CO-AXIAL CABLE

5.2.5 Main Distribution Frame (MDF). The MDF shall include terminal blocks on the horizontal side of the frame, all gray wiring between the horizontal blocks and the switches, central office connectors (vertical block) including the protector modules installed on the vertical side of the frame, allcross-connect wiring between the horizontal blocks and the switch, horizontal block to horizontal block, horizontal block to vertical block and vertical block to vertical block, and all fiber optic equipment including the light guide distribution shelf, patch panel, and associated equipment.

PAGE