Attachment 1_PWS - SETA follow-On (20231214).docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

AIR FORCE (AF) NATIONAL CAPITAL REGION (AFNCR)

SYSTEMS ENGINEERING and TECHNICAL ASSISTANCE

(SETA) SUPPORT

Version 0.9 14 December 2023

Contents

Appendix D: Support and Warranty Agreements………………………………………VIII Attachment 1

FA7014‐XX-X-XXXX

SECTION I

SECTION 1.0 DESCRIPTION OF SERVICES

1.1 General.

Since 2017, the 844th Communications Group (844 CG) has contracted out infrastructure support services for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff (JCS), and other Air Force activities within the Air Force National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and geographical separated units (GSU) in other locations, leased spaces, and alternate sites. Therefore, the AFNCR requires a full range of functional and technical services to include, but not limited to engineering, project management, onsite technical support, critical infrastructure preventative maintenance, vendor support, and warranty coverage to support its information technology (IT) services.

1.2 Scope.

This requirement includes sustainment of infrastructure communications systems and equipment located within the AFNCR. The local area network (LAN) consists of approximately, but not limited to, 18,000 ethernet hosts. The base telecommunications system is a combined voice over internet protocol (VoIP) call manager and Nortel SL100 analog telephone switch. The scope of this task order includes Layer-1 maintenance, installation, removal, and administration assistance of the fiber optic, LAN cabling, and traditional copper voice cabling which supports approximately 24,000 users. The task order also includes full public address support for the Visual Imagery Intrusion Detection System (VIIDS) mission, maintenance, and administration of a Protected Distribution System (PDS) that connects four facilities with a cyber secure stoplight alarm system, Harris Land Mobile Radio (LMR) trunk system, preventative maintenance, and service of approximately 100 radio antenna systems, and preventative maintenance and warranty for critical support equipment supporting core communication infrastructure facilities, e.g., uninterruptable power, electrical systems, and Heating Ventilation and Air Conditioning (HVAC) located in the AFNCR.

1.3 Background.

The AFNCR has numerous major military constructions and network projects and requirements that the previous SETA contract supported. There are three Air Force Communication Squadrons (CS) assigned to the AFNCR that provides communication systems, information technology systems, and infrastructure services critical to the HAF and AFDW missions. These CSs are the 744th CS, 794th CS, and 844th CS.

The men and women of the CSs are responsible for infrastructure systems, infrastructure (data centers, switching facilities, buildings, etc.), LAN and Wide Area Network (WAN) infrastructure, network infrastructure support, net integration, net encryption, net architecture/ configuration management, and telephone switch operations and maintenance (O&M) to include program and project management to meet all Air Force IT and communication support standards within the AFNCR. The CS is required to engineer, implement, and provide key information assurance controls, operations, and the maintenance for both unclassified Non-Secure Internet Protocol (IP) Router Network (NIPRNet) and classified SECRET Secure IP Router Network (SIPRNet) systems, servers, security capability, voice, radio communications, Vesta E-911 system maintenance, and special communications systems required for airfield operations. Additionally, the CSs are charged with public address services to support high-level events across the AFNCR.

1.4 Requirements Analysis and Conceptual Design

The contractor shall perform requirements analysis and conceptual designs at required locations. During this process, the contractor shall collect all the information to complete a requirements analysis and conceptual design. The contractor shall survey, evaluate, and provide technical advice concerning all existing networks, infrastructures, communications, power, HVAC, and environmental aspects of the site. The contractor shall provide an implementation plan, in accordance with the Task Order (TO), reflecting the strategy, schedule, and recommendations (e.g., site architecture, topology, and configuration) for the implementation with considerations of on-site failover and continuity of operations. The Government will provide applicable information, as available, such as existing/projected user network resources and locations, government furnished equipment (GFE), base support requirements, and other written information related to specific implementation for each task order to establish the unique characteristics of each site. Access to Government facilities will be provided and interviews shall be coordinated with Government points of contact specified in the task order.

1.5 Systems Engineering

The contractor shall provide systems engineering solutions for the analysis, design, integration, installation, testing, and life-cycle support of new and upgraded systems associated with delivery of infrastructure capabilities as defined by the AF enterprise architecture. The contractor shall employ disciplined systems engineering processes in accomplishing contract tasks, using commercial best practices in accordance with Air Force Instruction (AFI) 63-101/20-101 Integrated Life Cycle Management, for systems engineering processes in planning, architecting, requirements development and management, design, technical management and control, technical reviews, technical measurements, integrated risk management, configuration management, data management, interface management, decision analysis, systems management, inspections and maintenance, sources of supply maintenance and repair, and test and evaluation, verification and validation. These systems engineering solutions shall follow industry standard engineering processes and may include but not be limited to: Technical assessments of all user requirements, integration of all GFE and contractor furnished equipment (CFE) as proposed, hardware and software information, network applications, system design, training (Commercial off-the-Shelf (COTS) or customized)(initial and recurring), maintenance and support, system interface studies and control documents, network integration and test plans, cost analysis/trade-off studies, engineering change proposals, voice switching system (VSS) facility and systems/applications studies, VSS call detail recording and traffic measurement data analysis, engineering support (digital transmission/switching equipment) to Government engineers. The contractor shall provide reengineering capabilities to examine structures, systems, and roles for the purpose of executing a ground-up redesign for achieving long-term, full-scale integration required for the Department of Defense (DoD) Information Network (DoDIN).

The contractor shall employ the principles of open technology development described in the DoD Open Technology Development Guidebook and in Net-Centric Enterprise Solutions for Interoperability (NESI) body of knowledge, and systems engineering activities used in developing contractor solutions shall adhere to open architecture designs for hardware, software, and to employ modular open systems architecture approach. The contractor’s systems engineering planning and design activities shall also adhere to the DoD’s Information Sharing and Net Centric Strategies published by the DoD Chief Information Officer (CIO) and the engineering body of knowledge and lessons- learned accumulated in NESI.

The contractor workforce will function according to standard IT Infrastructure Library (ITIL) Tiered support definitions Tiers 1 through 3. Tier 1 (AFNCR IT Services (ITS) contractor) technicians provide basic support and troubleshooting, such as password resets, simple configurations, add/removes and break-fix instructions, and will escalate to and work alongside (SETA) Tier 2 and 3 functions. A Tier 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Tier 1 may also provide support for identified Tier 2 and Tier 3 issues where configuration solutions have already been documented. The Tier-2 support level is for providing in-depth troubleshooting, technical analysis, and support from the backend. Tier 2 generally handles break/fix, configuration issues, troubleshooting, and software installations, hardware repair (including in-house repair or coordinating depot services) usually from the backend. Tier-2 handles escalated issues that Tier 1 support is not equipped to handle. Tier 2 will sometimes escalate to Tier 3 if after research and fix implementation is out of their skill set or ability to solve. Tier 3 is a level consisting of subject matter experts (SME) on the product or service support area which conducts troubleshooting, configuration, database administration, and repair with the highest access permissions and level of technical certification available for issue resolution or new feature creations. Besides always having the ability to deploy solutions to new problems, a Tier 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.

1.6 References

The contractor shall be familiar and comply with applicable Federal, DoD and Air Force policy, law, commercial regulatory and guidance documents applicable in the United States, and software programs required to accomplish assigned tasks. The contractor shall not perform "inherently government functions" as defined in the Office of Federal Procurement Policy Letter 11-01, Performance of Inherently Governmental and Critical Functions, February 13, 2012. The contractor team shall not provide personal services and shall comply with all non-personal services laws, policies, regulations, and rules.

SECTION II

2.0 TASK DESCRIPTIONS

The contractor shall provide the technical and functional support required to fulfill this task order as described in the following subtasks. All contractor personnel providing support shall have the applicable minimum required skill levels as outlined in Appendix C. The specific tasks to be performed by the contractor shall include but not be limited to onsite support for the Support Communications Operations Infrastructure (SCOI), the VIIDS and the Support Communications Operations Wire (SCOW) work center, onsite program management and audio visual/public address support. Additionally, this task order covers maintenance, preventative maintenance, and emergency support for critical equipment (e.g., uninterruptable power, electrical systems, and HVAC) located on JBA, JBAB, and GSUs.

Unless specified otherwise in the task order or PWS, the contractor shall maintain the non-cable plant and non- switching systems (i.e., Uninterruptible Power Supply (UPS) equipment, HVAC equipment, multiplexers, phones, mass notification (Giant Voice), LMR trunk maintenance, antennas (for ground to air, LMR and other specialized Radio Frequency (RF) systems) and those systems provided by the contractor under this contract. The contractor shall have, from the time of notification of equipment failure(s), a maximum of 8 hours to respond and 48 hours to complete the repair(s) or replace (at the user’s site) the malfunctioning system(s) or components, unless otherwise stated in the task order. The contractor shall provide services and solutions that enable information management services, including, but not limited to, Continuity of Operations.

This Indefinite Delivery, Indefinite Quantity (IDIQ) contract requires the contractor to be flexible in providing manpower to the CS. Some position requirements will be subject to change as systems transition physically to new facilities, modernize to meet mission requirements, and scale up or down some positions will no longer be required and others may be expanded. The Government will define additional manning requirements in conjunction with approved and coordinated projects.

The contractor is expected to accomplish all work included in this PWS in the annual task orders issued by the Government. Some large projects may fall outside the annual O&M task orders. These large projects will be managed separately and will be placed on task orders separate from the annual task orders. A large project is any project expected to take more than six (6) months to complete which has projected material and/or labor costs that exceed $500,000.00. The Government may direct a project that meets the definition of a large project to be completed within the work performed under an annual task order without issuing a separate task order at the sole discretion of the Government. The Government may also choose to issue a separate task order for a project that does not meet this definition if it is in the best interests of the Government.

The contractor shall provide system upgrade support and future planning associated with delivery of infrastructure capabilities as defined by the AF enterprise architecture. The contractor shall maintain currency with the design and development of systems that are like those implemented in the VSS and discuss recommended changes or strategies with the Government.

The contractor shall identify current or anticipated problem areas relating to telephony hardware and software systems and present technical issues of interest or value to the Government regarding VSS. The contractor shall provide information regarding technology advancement to the Government and support new telecommunications products and solutions as they are approved by the DoD Joint Interoperability Test Command (JITC) and introduced into the VSS network. These newly emerging solutions must adhere to AF or Intelligence Community (IC) security requirements as they pertain to voice telecommunications assets prior to installation.

The Government Acquiring Authority CS is the Government Service Owner (GSO), and as such retains the right to provide cooperative, augmentation, or surge support to any and all Tier level activities across the spectrum of IT support areas. The GSO will be informed by the contractor of all IT execution activities and will determine the level of government technical support with the assistance of standard operating procedures, other governance, and mission priorities. In general, any government technical augmentation will reside in the Tier 1 through Tier 2 level. The Government reserves the right to unilaterally, and without prior notice, accomplish fully or augment the contractor in executing any tasks, deliverables or requirements listed in the PWS.

2.1 Task 1: Network Infrastructure

2.1.1 Protected Distribution System (PDS)

2.1.1.1 The contractor shall ensure that all components of the PDS systems to include but not limited to hardware, interceptors, stoplights, and software are current and up to date with the latest vulnerability patches and security updates, to include but not limited to all DISA STIGs, DoD and AF TCNOs, and vulnerability patches recommended by DISA, the Air Force, relevant commercial entities, and the Government. Contractor shall ensure that all components of the PDS are fully functional.

2.1.1.2 The contractor shall ensure the PDS and all associated facilities to include but not limited to communications closets, manholes, and hand holes receive all necessary annual revalidations.

2.1.1.3 The contractor shall create and maintain a disaster recovery plan for the PDS system. The contractor shall update this plan quarterly and present it to the Government upon request. Contractor shall implement the disaster recovery plan immediately upon direction from the Government.

2.1.1.4 The contractor shall respond onsite and remedy internal PDS alarms within 15 minutes of notification from Government during duty hours. The contractor shall confirm and clear alarm as non-threat or report an intrusion to appropriate Government entities within one (1) hour per the approved PDS Plan.

2.1.1.5 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

2.1.1.6 The contractor shall provide life cycle management. End of life, end of service notifications and a technical solution shall be provided to the COR and applicable operations flight leadership. This information will be used for planning the replacement of the equipment.

2.1.2 Provide Legacy Telephone Systems support

2.1.2.1 The contractor shall provide Tier 2 and 3 maintenance and operational support for telephony systems.

2.1.2.2 The contractor shall survey, install, maintain, troubleshoot, and audit physical connections utilized for telephony systems. contractor shall ensure all tickets are completed in accordance with the defined customer priority level..

2.1.2.3 The contractor shall maintain or create documentation of existing Copper circuits including Integrated Services Digital Network (ISDN), Plain Old Telephone Service (POTS), alarm, fax, elevator, or other systems.

2.1.2.3.1 The Copper Voice Technician will work in-house with the Government Voice Engineer to maintain the copper infrastructure.

2.1.2.3.2 Maintain ISDN/POTS telephony architecture and supporting diagrams.

2.1.2.3.3 Perform tasks assigned from engineer.

2.1.2.3.4 Trace, label, and maintain existing copper lines; coordinate with commercial service provider as needed.

2.1.2.3.5 Perform STIGs, MTOs, and other audits to ensure the Squadron complies with USAF Standards and 794th Business Practices.

2.1.2.3.6 Perform PMIs on CDNs (including reporting observed issues) using Local work cards in accordance with TO 00-5-1 Air Force Technical Order System providing results/findings via e-mail no later than the 5th day of each month.

2.1.2.3.7 Create and update maintenance cutsheets to include phone numbers, copper cable, and copper pair information and the physical location on base.

2.1.2.3.8 Terminate cable on main distribution frame as needed.

2.1.2.3.9 Report and log deteriorating conditions of copper cabling as they are discovered.

2.1.2.3.10 Inform the government of the saturation of infrastructure once it reaches 70%.

2.1.2.3.11 Maintain ISDN/POTS diagrams.

2.1.2.3.12 Create and update maintenance cutsheets.

2.1.2.3.13 Report/log deteriorating conditions to the JBAB CFP and/or GSO as needed.

2.1.2.3.14 Develop plans to improve base infrastructure and prevent shortfalls.

2.1.2.3.15 Submit a Weekly Activity Report (WAR) and monthly report of work completed to the GSO.

2.1.2.4 The contractor shall install, maintain, and troubleshoot telephony devices. contractor shall ensure all tickets are completed within three (5) business days of assignment.

2.1.2.5 The contractor shall ensure that all telephony interfaces with emergency service location information systems such as Configuration Accounting Information Retrieval System (CAIRS) are up to date with the correct detail for device location information.

2.1.2.6 The contractor shall assist in identifying legacy devices and services and shall provide solutions or strategies in order to migrate analog and legacy digital services to IP based solutions in accordance with (IAW) SAF/CN directives.

2.1.3 Local Area Network (LAN) Voice Systems Maintenance and Sustainment

2.1.3.1 The contractor shall provide Tiers 2, and 3 support for the Voice systems. The contractor shall ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software, and hardware changes as necessary on all components of the system.

2.1.3.2 The contractor shall install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. The contractor shall deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components. contractor shall ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating Systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.

2.1.3.3 The contractor shall provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person. Contractor shall be onsite to troubleshoot and resolve any emergency voice outage within two (2) hours of notification. Contractor shall provide routine network troubleshooting and maintenance as directed by Government and within the guidelines of the Government’s ASI process. The Government will determine what constitutes an emergency on a case-by-case basis.

2.1.3.4 The contractor shall complete all Voice system changes assigned by the Government within ten (10) business days.

2.1.3.5 The contractor shall prepare and maintain project planning documentation, create, and maintain LAN/voice network maps/diagrams (static and active/dynamic which are maintained/updated continuously), and presentation material. Acceptable Formats are Adobe Acrobat and Visio. The contractor shall provide these materials to the Government within three (3) business days of the request. The contractor shall input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, SolarWinds).

2.1.3.6 The contractor shall support the acquisition of new software and hardware by conducting research and loading any applicable software, hardware, or firmware updates to Voice equipment as directed by the Government. The contractor shall physically and virtually install new equipment as directed by the Government. The contractor shall attend and participate in all voice relevant meetings.

2.1.3.7 The contractor shall use Government provided ticket systems to process, log and close out all trouble tickets, change requests and work-orders within two (2) business days of completion.

2.1.3.8 The contractor shall support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.

2.1.3.9 The contractor shall integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.

2.1.3.10 The contractor shall ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.

2.1.3.11 The contractor shall create and maintain a disaster recovery plan for the LAN Voice system, the contractor shall update this plan quarterly and present it to the Government upon request. Contractor shall implement the disaster recovery plan immediately upon direction from the Government.

2.1.3.12 The contractor shall support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.

2.1.3.13 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

2.1.4 Facilitate Work Center Processes

2.1.4.1 The contractor shall properly update and maintain all network documentation with appropriate GSO(s) and/or associate government IT support contractors.

2.1.4.2 The contractor shall attend all meetings that pertain to network status changes and as directed by the Government and update Government on all actions.

2.1.4.3 The contractor shall ensure tasks and subtasks are completed IAW the PWS.

2.2 Task 2: Provide Support for the Visual Imagery Intrusion Detection System (VIIDS) The contractor shall provide Tiers 2 and 3 support to install, configure, administer, manage, maintain/update and provide VIIDS support and repairs required to keep listed critical VIIDS systems and components fully operational. The contractor shall ensure the VIIDS as a whole and all hardware and software components meet or exceed all applicable Government standards and regulations. The contractor shall ensure all listed VIIDS, and components are kept updated to meet or exceed all industry standards and are fully functional. The contractor shall maintain and keep current any relevant Government documentation on a SharePoint site or similar web/application-based tracking tool (on premise) for all VIIDS.

2.2.1 The contractor shall provide onsite emergency support to resolve any issues within 1 hour of notification by the Government to include outside normal duty hours. The Government will determine what constitutes an emergency on a case-by-case basis.

2.2.2 The contractor shall prepare and maintain project planning documentation, create, and maintain network maps/diagrams (static and active/dynamic which are maintained/updated continuously), and presentation material. Acceptable Formats are Adobe Acrobat and Visio. The contractor shall provide these materials to the Government within three (3) business days of the request and follow all required document classification requirements. The contractor shall provide a written monthly status report on the VIIDS repair and maintenance activities in a mutually agreed upon format.

2.2.4 The contractor shall prepare and maintain a comprehensive written disaster recovery plan for the VIIDS in a mutually agreed upon format and provide it to the Government upon request. The contractor shall implement the disaster recovery plan within the allotted emergency onsite support timeframes related to this task order or at the request of the Government.

2.2.5 The contractor shall perform comprehensive quarterly maintenance visits/inspections and provide the Government with a written report in a mutually agreed upon format within 5 business days of the visit/inspection. The contractor shall resolve any deficiencies found during quarterly maintenance visits/inspections within 30 business days.

2.2.6 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. This training will be internal to the CS and will be for the purpose of improvement of the CS workforce. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

2.3 Task 3: Cable/Antenna Maintenance

2.3.1 Inside Plant (ISP)

ISP is defined as all distribution and connectivity internal to a facility. Maintenance responsibilities include design, inspection, installation, repair, expansion, and maintenance of ISP systems to include pathways and spaces, entrance facilities, telecommunications rooms, telecommunications rack/cabinet/enclosure installation, wall and floor penetrations, fire stopping, grounding, and bonding, backbone distribution, speaker wire, copper, andfiber optic horizontal distribution. All ISP systems will be managed and serviced in compliance with the applicable codes, standards, and best practices.

2.3.1.1 Installation and Maintenance

2.3.1.1.1 The contractor shall, as required by each task order, design, install, and configure the components for inside plant (e.g., grounding and bonding, equipment racks/cabinets/enclosures, fiber optic distribution panels, equipment, internal cabling, comm. closet management, etc.).

2.3.1.1.2 The contractor shall install and test cable and components IAW applicable codes, standards, and best practices, unless superseded by a Government approved instruction indicated within the task order. Electrical and communications cable, conduits, and circuits shall be installed IAW the National fire Protection Association (NFPA) 70 National Electric Code (NEC), applicable American Standards Institute (ANSI)/Telecommunications Industry Association (TIA) standards and Building Industry Consulting Service International (BICSI) Telecommunications Distribution Methods Manual (TDMM) and IT Systems Installation Methods Manual (ITSIMM).

2.3.1.1.3 The contractor shall clearly label each end of every individual cable and every termination in accordance with the floor plans or engineering drawings. The contractor shall provide attached labels that are durable and legible. For any deviations to the specific installation specification, the contractor shall submit a proposal to the contracting officer for approval.

2.3.1.1.4 The contractor shall perform acceptance, and quality assurance technical inspection duties and will assist in development of local communications quality control checklists for evaluation and acceptance of newly installed ISP systems as defined by most current National Fire Protection Association (NFPA) codes, ANSI/TIA standards, BICSI ITSIMM, BICSI TDMM, and published Air Force guidance.

2.3.1.1.5 Quality Assurance Assistance

The contractor shall perform acceptance inspection duties and will assist in development of Local Communications Quality Control Checklists for evaluation and acceptance of newly installed Inside Plant (ISP) systems as defined by Airforce guidance.

2.3.1.1.5.1 The contractor shall coordinate with Support Communications Quality (SCQ) to inspect new installations completed by third parties. (This process originates in the Support Communications Plans Flight (SCX)

2.3.1.1.5.2 The contractor shall inspect contract installed communication systems according to ANSI/TIA, NFPA 70 NEC, BISCI TDMM and ITISMM, and AF Methods and Procedures Technical Order (MPTO) standards and as directed by the support CS Policy.

2.3.1.1.6 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

2.3.1.2 ISP Incident response

2.3.1.2.1 The contractor shall process and resolve assigned trouble tickets as assigned within three (3) business days.

2.3.1.2.2 The contractor shall respond to emergency ISP troubleshooting, repair, and assistance within 30 minutes of notification either by phone or in person. contractor shall be onsite to troubleshoot and begin repair and resolution of any emergency outage within two (3) hours of notification 24 hours a day seven days a week. contractor shall provide routine ISP, troubleshooting and maintenance as directed by Government and within the guidelines of the Government’s ASI process if required. The Government will determine what constitutes an emergency on a case-by-case basis.

2.3.1.2.3 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

2.3.2 Outside Plant (OSP)

OSP is defined as all distribution and connectivity between facilities and equipment. Maintenance responsibilities include design, inspection, installation, repair, expansion, maintenance, creating circuits, and documentation of all OSP telecommunications systems such as pathways and spaces, splicing, termination, testing, and certification. OSP cabling includes Copper cabling, Fiber optic cabling and a small amount of outdoor speaker cabling. All OSP systems will be managed and serviced in compliance with the applicable codes, standards, and best practices. The contractor shall provide work vehicles. Vehicles used on the airfield shall have the company logo on the right and left doors as well as the rear of the vehicle.

2.3.2.1 OSP Installation and Maintenance

2.3.2.1.1 The contractor shall operate in teams of two (2) for routine tasks and, as required by each task order, design, install, and configure the components for outside plant e.g., fiber, manholes, duct, building entries, trenching, digging, construction, external cabling, and documentation.

2.3.2.1.2 The contractor shall install and test cable and components IAW accepted industry standards, unless superseded by a Government approved instruction indicated within the task order. Electrical and communications cable, conduits, and circuits shall be installed IAW the NEC, ANSI/TIA, BICSI TDMM, and BICSI ITSMM.

2.3.2.1.3 The contractor shall clearly label all cabling IAW in as directed and in accordance with engineering drawings, and AF MPTO’s. The contractor shall provide attached labels that are durable for the intended environment and legible. For any deviations to the specific installation specification, the contractor shall submit a proposal to the Contracting Officer (CO) or CO Representative (COR) for approval.

2.3.2.1.4 The contractor's design solutions should not include aerial cable unless the Government has approved specific site exceptions. When use of aerial cable is approved, installation and test shall be IAW accepted industry standards, unless superseded by a Government approved Information System (IS) indicated within the task order.

2.3.2.1.5 The contractor shall provide OSP installation equipment as required to include excavating, pulling, and installation heavy equipment, i.e., Cable Reel Truck, Cable Reel Trailer, Trencher, with licensed operators as required. Some equipment that doesn’t require a Commercial Driver’s License (CDL) is provided as GFE. If the GFE is out of service, the contractor will provide the equipment as needed.

2.3.2.1.6 Quality Assurance Assistance

The contractor shall perform acceptance inspection duties and will assist in development of local communications quality control checklists for evaluation and acceptance of newly installed OSP systems as defined by Airforce guidance.

2.3.2.1.6.1 The contractor shall coordinate with Support Communications Quality (SCQ) to inspect new installations completed by third parties. (This process originates in the Support Communications Plans Flight (SCX))

2.3.2.1.6.2 The contractor shall inspect contract installed communication systems to ANSI/TIA and AF Technical Order (AFTO) standards and as directed by Group Policy.

2.3.2.1.6.3 The contractor shall complete annual inspections of PDS as required by Government.

2.3.2.1.6.4 The contractor shall investigate PDS alarms as prescribed by the associated PDS plan and/or as required by the Government.

2.3.2.1.7 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

2.3.2.2 Protection of cable plant/process dig permits.

2.3.2.2.1 The contractor shall perform underground cable location operations following the host base Civil Engineering Work Clearance Request Process. The contractor shall utilize Government provided Information System for record keeping and reference. Currently, the Communications Infrastructure Planning System (CIPS) Visualization Component (CVC).

2.3.2.2.2 The contractor shall use Government provided Global Positioning System (GPS) or radio detection equipment to locate and mark communications cable.

2.3.2.2.3 The contractor shall log, and track dig permits in Government provided database. Currently Microsoft One Note.

2.3.2.3 OSP preventative maintenance

2.3.2.3.1 The contractor shall survey subterranean spaces for compliance with established standards and make corrections as directed by Government.

2.3.2.3.2 The contractor shall clean spaces and inspect for any damage. contractor shall report structural damage to Government in writing within three (3) business days of inspection.

2.3.2.3.3 The contractor shall record and provide documentation for cable routing in underground systems to Government. Records will be made on government provided documentation sheets.

2.3.2.3.4 The contractor shall follow MPTO guidance for the number of Planned Maintenance Intervals (PMI) to be completed annually. Currently 20% of the subterranean spaces per year.

2.3.2.4 OSP Incident response

2.3.2.4.1 The contractor shall respond to emergency OSP troubleshooting, repair, and assistance within 30 minutes of notification either by phone or in person. contractor shall be onsite to troubleshoot and begin repair and resolution of any emergency outage within three (3) hours of notification 24 hours a day seven days a week. contractor shall provide routine OSP, troubleshooting and maintenance as directed by Government and within the guidelines of the Government’s ASI process if required. The Government Will determine what constitutes an emergency on a case-by-case basis.

2.3.2.4.2 The contractor personnel shall provide training, as requested, within the parameters of their area of expertise. The contractor shall log what training was accomplished and what Government personnel the training was delivered to and include these logs in the MSR.

(Note: This task will require entry of confined spaces, contractor shall adhere to the Air Force program and the government will maintain a confined spaces program IAW applicable AFI.

2.3.3 Antenna Systems

Antenna systems are defined as the radiating element/antenna, transmission line, support hardware, grounding and bonding and lightning protection that support voice radio communications. Several wireless voice systems are hosted across the NCR that require antenna systems. Maintenance responsibilities include will include periodic maintenance and documentation every 6 months on all assigned antenna and associated transmission lines, hardware, and grounding systems. Technical solutions will be provided for repairs of faulty systems, or systems that are not in compliance with the applicable codes, standards, and best practices.

The contractor shall:

2.3.3.1 Provide all antenna maintenance, upgrades and repairs required to ensure all listed critical antenna systems are within manufacturers recommended operation parameters.

2.3.3.2 Ensure that antenna systems meet the requirements of all applicable Government and commercial standards and regulations.

2.3.3.3 Perform comprehensive maintenance visits in accordance with developed maintenance schedule.

2.3.3.4 Ensure all listed antenna systems are kept updated and repaired if necessary to meet or exceed all industry standards and are fully functional. Operational consumables (e.g., batteries, connectors, weatherproofing materials, and patch cabling) shall be included with this service. Additional repair and/or replacement parts shall be included on a cost-reimbursable basis.

2.3.3.5 Maintain create unique equipment ids and keep current all relevant Government documentation in the approved government IS (currently Integrated Maintenance Data System (IMDS)) for all antennas.

2.3.3.6 Provide service to GSU/Joint force customers on an as needed basis.

2.3.3.7 Prepare and maintain survey, and project documentation, create, and maintain antenna maps/diagrams (static and active/dynamic which are maintained/updated continuously), and presentation material. Acceptable Formats are Visio, CVC, Bentley MicroStation. The contractor shall provide these materials to the Government within three (3) business days of request. The contractor shall provide a written monthly status report on the antenna repair and maintenance activities in a mutually agreed upon format.

2.4 Task 4: Provide Cooling and Critical Power Preventative Maintenance and Emergency Support The contractor will provide all HVAC maintenance and repairs required to keep all listed critical HVAC systems within manufacturers recommended operation parameters. The contractor shall ensure the HVAC systems meet the requirements of the data center equipment including expansions. The contractor shall perform comprehensive quarterly maintenance visits. The contractor shall ensure all listed HVAC systems are kept updated to meet or exceed all industry standards and are fully functional and repair them as needed to maintain their functional status. Operational consumables (e.g., Return Air Filters, Glycol, Belts, and replacement Humidifier Cylinders) shall be included with this service. Additional repair and/or replacement parts shall be included on a cost-reimbursable basis and will be obtained via the material CLIN.

Provide Uninterruptable Power Supply Support: The contractor shall provide all UPS maintenance and repairs required to keep all listed critical UPS systems within manufacturers recommended operation parameters. The contractor shall ensure the UPS systems meet the requirements of the data center equipment. The contractor shall perform comprehensive quarterly maintenance visits. The contractor shall ensure all listed UPS systems are kept updated to meet or exceed all industry standards and are fully functional and repair them as needed to maintain their functional status. Operational consumables (batteries, power supplies, fans, and replacement power modules) shall be included with this service. Additional repair and/or replacement parts shall be included on a cost-reimbursable b asis and will be obtained via the material CLIN.

2.4.1 HVAC Support

2.4.1.1 Contractor shall ensure the MTTR for any critical HVAC system component or the system as a whole that impacts the data center, critical distribution environments is no more than 1.5 hours. The contractor shall ensure that the MTTR for any component of a critical HVAC systems that does not impact the data center environment is no more than 48 hours.

2.4.1.2 Contractor shall ensure all identified critical HVAC systems maintain at least a 95% monthly uptime, Authorized Service Interruptions (ASIs) shall not be deducted from uptime. Events outside of the contractor’s control shall not be deducted from the uptime calculation. Events outside the contractor’s control will be determined on a case-by-case basis by the Government. contractor shall ensure no loss of data center equipment function due to HVAC system or component failure. contractor shall follow Government established ASI procedures for all system maintenance.

2.4.1.3 The contractor shall review HVAC Alarm history and investigate logged alarms monthly. The contractor shall confirm HVAC unit’s ability to maintain temperature and humidity set-points. The contractor shall provide a monthly uptime and alarm report to the Government in a mutually agreed upon format.

2.4.1.4 The contractor shall document all HVAC system conditions and further service needs and provide that document to the customer as needed and at a minimum of once every three (3) contract months. The contractor shall repair/resolve any HVAC deficiencies identified within 30 business days.

2.4.1.5 The contractor shall make recommendations in writing to the Government regarding cooling solution repairs or enhancements if required of HVAC systems as needed and at a minimum once every three (3) contract months.

2.4.1.6 The contractor shall provide emergency HVAC troubleshooting assistance within 30 minutes of notification either by phone or in person. contractor shall be onsite to troubleshoot and resolve any emergency HVAC outage within two (2) hours of notification 24x7x365. contractor shall provide routine HVAC troubleshooting, maintenance and fixes as directed by the Government and within the guidelines of the Government’s ASI process to include night and weekend work to accommodate off peak hours repair and maintenance. The Government will determine what constitutes an emergency on a case-by-case basis.

2.4.1.7 The contractor shall maintain a comprehensive visit schedule for each base for preventive maintenance inspections, break fix activities, and monitoring and make it available to the Government at contract start, on a monthly basis, and/or upon any changes throughout contract period for all HVAC equipment.

2.4.2 Provide Uninterruptable Power Supply (UPS) Support

The contractor shall:

2.4.2.1 Ensure the MTTR for any critical UPS system component or the system as a whole that impacts the data center and critical distribution environments is no more than 1.5 hours. The contractor shall ensure that the MTTR for any component of a critical UPS systems that does not impact the data center environment is no more than 48 hours.

2.4.2.2 Ensure all identified critical UPS systems maintain at least a 95% monthly uptime, ASIs shall not be deducted from uptime. Events outside of the contractor’s control shall not be deducted from the uptime calculation. Events outside the contractor’s control will be determined on a case-by-case basis by the Government. Contractor shall ensure no loss of data center or critical distribution equipment function due to UPS system or component failure. contractor shall follow Government established ASI procedures for all system maintenance.

2.4.2.3 Provide PMIs for non-critical UPS systems in access node comm rooms at a minimum once every 24 contract Months. Make recommendations in writing to the Government regarding UPS solution, repairs, or enhancements as needed and provide solutions/costing as part of the MSR.

2.4.2.4 Review UPS Alarm history and investigate logged alarms monthly. The contractor shall confirm UPS unit’s ability to maintain power and load set-points. The contractor shall provide a monthly uptime and alarm report to the Government in a mutually agreed upon format.

2.4.2.5 Document all UPS system conditions and further service needs and provide that document to the…