2021 - Aug 25 - AFRC Industry Day Brief.pptx

Air Force Reserve Command Industry Day 25 Aug 21

United States Air Force Reserve I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Schedule Wednesday, 25 August 2021 0900 - 1040 General Session Opening Remarks – Lisa Woodson, HQ AFRC/A6XR HQ AFRC/A6 Intro - Clayton Sammons, HQ AFRC/A6D End User Computing Experience - Clayton Sammons, HQ AFRC/A6D Mission Critical/Emerg Comm – (S)MSgt Josh Headrick, HQ AFRC/A6XP Secure Mobile Capabilities – (S)MSgt Josh Headrick, HQ AFRC/A6XP Questions 1040 - 1100 Break 1100 - 1700 Individual One-On-One Sessions

Thursday, 26 August 2021 0900 - 1030 Individual One-On-One Sessions

Zoom Details ZoomGov Meeting:

https://www.zoomgov.com/j/1619833548?pwd=cy9veXYrK1FMTkhVdlFVOGoxSk9Xdz09 Meeting ID: 161 983 3548, Passcode: 16@j#j

Dial by your location +1 669 254 5252 US (San Jose)

+1 551 285 1373 US

+1 646 828 7666 US (New York) +1 669 216 1590 US (San Jose) Meeting ID: 161 983 3548, Passcode: 081354

A6 Intro Clayton Sammons

HQ AFRC/A6D

Who We Are Directorate of Cyberspace and Technology Civ/mil/contractor team supporting IT/cyber needs for 74,000 members—with ~61,000 part time Locations:

HQ AFRC @ Robins AFB GA Air Reserve Personnel Center @ Buckley SFB CO 10 Host Bases 28 Tenant Wings – AFRC units on other MAJCOM bases Part Time members connectedness is challenging Almost all don’t have gov devices—they’re disconnected But…they need to do work while ‘disconnected’ Participation occurs from around the world Identity – apps – data – devices

March, MSP, NF, Westover, Homestead, Carswell, Grissom, Youngstown, Pittsburgh, Dobbins

Why We Are Here Heavy dependence on variety of contracts for IT equipment, maintenance, and support operations SOO provided details on scope of soon to be re-competed Enterprise IT Service contract Help desk, infrastructure, cyber security, enterprise architecture, IT operations, program management, etc Looking for your ideas on innovative/maturing technology and/or processes that may help AFRC and influence contract approach Special focus on end user experience, mission critical emergency comm, secure mobile capabilities

March, MSP, NF, Westover, Homestead, Carswell, Grissom, Youngstown, Pittsburgh, Dobbins

End User Experience Clayton Sammons

HQ AFRC/A6D

Overview End User Computing Experience – From SOO Configurations Work Environments EUD Capabilities Personas to Tools Digital Transformation

End User Computing Experience From SOO: Air Force Reserve (AFR) personnel, including a significant part-time force who often need to manage duty when not located at AF site, must be supported by desktop computing capabilities to access common user services such as email, office productivity, collaboration tools, and print services, as well applications and data supporting the wide variety of AF missions AFRC supports. COVID has also driven a significant expansion of need for remote work for all AFRC members. The traditional approach of thick devices, mostly connected through wired infrastructure, mixed with mission specific devices dedicated to single functions, inhibits reservist access to data and leads to large costs for infrastructure, tech refreshes, and support so AFRC is moving to cloud-based, mobile, device agnostic services to improve the user experience and reduce support costs.

Current Configuration

UNCLASSIFIED

Now – 2 Years Adding…

2 Years + Adding…

Small Collab Rooms Smart Devices Collaboration Spaces

Work Environments Office – Desk Sharing – Hoteling – Collaboration Spaces – Home/Other People (role/person) – Places – Platforms (equip/hardware-software tools) Zero/thin client, laptop (gov/personal), mobile (gov/personal), Chromebook Virtual Environment – On-Prem, Desktop Anywhere, Mobility (incl BYOAD) Mobility has improved operations (e.g. flightline maint) How do leaders connect with Airmen—via gov’t and/or commercial Too many tools – lack of complete Enterprise Awareness Both of the tools, purposes, how to, limitations, etc...

Word was disseminated but part-time Reservists particularly left out VTC integration/limitations – HQ integrated for teleworkers using DA or VPN File Share access ‘anomalies’

Briefly touched on the pandemic ops - I would like to hear how this pandemic has changed workspaces and environments (teleworking into the future - downtime for family concerns, etc...)

Great information but a lot of slides.

What about SIPR? ADSV/Secure View?

While there is a lot of capability for working in the virtual environment, there are a lot of barriers and the information is not appropriately shared. This block needs specific "tested" examples to share with leaders on how to connect with Airmen, regardless of status, and capabilities that merge the government and commercial environment. Additionally, while have I pushed leaders to use CVR, etc, they quickly get frustrated when the systems do not work as advertised. My TR leaders have limited time to "explore" and thus it falls on me to test out the systems and try to make them reliable before I ask them to use them. Our communication help desk provides little to no technical expertise on the virtual environment.

"Good discussion on the capabilities. Some of this info would be good to get out to the unit level as the dust settles and some of the platform options are more defined. It would be interesting to hear from some of the other CCs how effective they have been with the virtual environment and CC calls, virtual UTAs, etc. Although they have been marginally effective for us, my overall opinion is that they were not a great option. We got back to in-person as quickly as we could with mitigation efforts in place.

Greatly appreciate info distro on the Chromebooks for end user devices Didn't realize how much capability was really out there. Tremendous resources, almost overwhelming. Appreciate all the collective data. Has potential to curb costs /flex our resources given potential for future issues (Pandemics) if we incorporate these capes into our Reserve posture in the future I.E -Virtual UTAs, Virtual engagements, more in-garrison "distributed supported centers" - Incr. OCONUS footprint for previously deployment support to COCOMs - Exercises and the like.

Info would be good in a hand out to share with units.

I feel like whenever we get buy-in from all flavors of Reservists to use one (or two) platforms, the AF discontinues support and we're left scrambling trying to migrate to new means with new hardware/operating system/device management/authentication requirements.

The briefing provided a great list of capabilities but did not really touch on lessons learned from leaders on what capabilities helped them the most or additional tools leaders used. A few scenarios with how leaders overcame issues would be a nice addition.

Zero Clients AF Laptops Chromebooks AF Clients w/DA

On Base

Off Base *Chromebooks w/Desktop Anywhere (DA) coming CY21 Q4

‘Thick’ Clients

Gov’t Mobile Devices

Personal Mobile Device End User Device Capabilities

DAF365

Teams -- Best for all members iOS/Android Tablets Phones Apps/DA Chromebooks

Any device—at least audio CUI data Guests/visitors Large capacity AF Laptops (AFNet) Personal Computers AF Laptops (Hybrid) Chromebooks*

If BYOAD, same as gov If not, can use audio

Hybrid=AF owned laptop, not AFNet domain joined, ‘plain’ Win10/not SDC, using DA https://owa.us.af.mil Personas Recruiters Aircrew Maintainers Emergency Response

Descriptors Full- and Part-time Physically Mobile or Fixed AFNet-joined device On-Base connected VPN Connected Full-Time Telework Part-Time Telework Access from .mil Can access from comm

Purposes Unit Training Individual Training Administrivia CC Calls/Townhalls

Cybersecurity – Zero Trust – Mission – User Ex – Support – Automate – Industry

Electronic Flight Bags eTools iOS/Android Phones/Tablets Data Analytics LMRs/ELMRs Chromebooks Windows Desktops/Laptops Linux Desktops Zero Clients Desktop Anywhere Unified Collaboration/Comm Mac Desktops/Laptops Aircrews/Maintainers/SF TRs/IMAs/Recruiters Part-/full-time

AFRC’s Mobility Focus Enabled Mission Success in COVID-19 Response!

Desktop Anywhere – Airwatch – Jabber – Virtual Apps – Data – Security Missions

Apps

Data

Devices

Users

Reserve Digital Transformation

Increase Digitalization – Sustain ID/virtualize apps

Deploy/integrate UCC

Develop funding plan

Mobile device Inventory

Data access

Tiered support

Implement EUD strategy

Transition Plan Work to do… Sustainable funding More virtual users Fewer AFNet laptops TDY/Telework EUD

What we need…

Mission Critical/Emergency Communications (S)MSgt Josh Headrick

HQ AFRC/A6XP

Fly, Fight and Win…

Definition Provides reliable mobile communication for:

Emergency services such as security forces and first responders Mission critical functions such as civil engineering, flight line operations, command post, and others

Current Capabilities Land Mobile Radios are primary end user devices Operate on VHF/UHF radio frequencies AFRC inventory:

40K across 9 AFRC host bases and tenant units Enterprise Land Mobile Radio provides a network solution to connect LMRs across a base, multiple installations, and local first responders AFRC solution connects 9 AFRC host bases Designed to reduce number of radio frequencies used by base

Current Capabilities Cont.

All locations have Network Management, Fire Dispatch, and Security Forces Dispatch Consoles

Add Pic

Challenges Single purpose device Costly to maintain Integration with other communication technologies such as smartphones, radios, and computers Transition to radio over IP Communication with local communities Network security updates

Talk to Cost What Network security updates? STIGs, Policy updates, other network vulnerability updates…

Secure Mobile Capabilities (S)MSgt Josh Headrick

HQ AFRC/A6XP

Fly, Fight and Win…

Definition Capability to access SIPRnet remotely/virtually, utilizing personal internet without the need for cryptographic equipment to be installed in a personal residence

Current Capabilities DMCC-S (DISA Programs) Cell Phone/Tablet-Secure Voice & E-mail WINDAR-S (Windows Data at Rest)

ADSV (Advanced Battle Management System deviceOne SecureView) Managed by PACAF/AFMC Limited # of users

Challenges Device Management Maintenance Help Desk Distribution/Reallocation/Adding new users

Latency/Connection issues Meeting NSA’s Commercial Solutions for Classified (CSfC) standards Sufficient availability for all users needing capability Fully integrating voice/data/e-mail into one platform Supporting secure (encrypted) data at rest Ability to use both at home and in office

Questions?

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