Draft PWS for AFRC Enterprise IT Contract beginning Sep 2022 as of 19 Apr 21.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

AIR FORCE RESERVE COMMAND

AFRC Enterprise IT Services

19 April 2021

Description of Services

1. ORGANIZATION:

DEPARTMENT OF THE AIR FORCE

HQ AIR FORCE RESERVE COMMAND (HQ AFRC)

155 Richard Ray Blvd Robins AFB, GA 31098-1635

1.1. Background/Scope:

HQ AFRC/A6 requires contractor services in support of the planning, analysis, operation, management, administration, user support, and cyber work force development for the information technology environment of the Air Force Reserve Command (AFRC).

AFRC encompasses HQ AFRC, AFRC host bases, non-AFRC tenants on an AFRC host base, ARPC, and AFRC tenants. ‘HQ AFRC’ applies to all AFRC personnel, facilities, and equipment located at Robins AFB, GA. During this contract period, it intended for HQ AFRC personnel to move from multiple buildings into a Consolidated Mission Complex (CMC) that will house all of HQ AFRC in 3-4 co-located buildings.

‘AFRC Host Base’ applies to the locations where all communications support is provided by AFRC: Dobbins, Grissom, Homestead, March, Minneapolis-St Paul, NAS-JRB Ft Worth (Carswell), Niagara Falls, Pittsburgh, Westover, and Youngstown.

The term ‘non-AFRC tenant’ applies to tenants on AFRC Host Bases receiving AFRC communications support.

The term ‘AFRC tenant’ applies to all AFRC units not physically located on an AFRC Host Base.

All references to ‘day’ means calendar day unless otherwise specified.

Scope includes Information Technology (IT) services for the Non-Secure Internet Protocol Router (NIPR) Network, the Secure Internet Protocol Router (SIPR) Network, Program/Project Management; Enterprise Architecture (EA); spectrum management, and related support services as described below.

2. PROGRAM MANAGEMENT, ANALYSIS, AND SUBJECT MATTER

EXPERT (SME) SUPPORT. AFRC/A6 is responsible for planning, analyzing, and managing Enterprise-wide projects and programs, enterprise architecture, and spectrum, as well as providing administrative functions for IT equipment accountability, package delivery, and cyber force development as described in paragraphs 2.1. through 2.7.

2.1. Enterprise IT Services Contract Program Manager. HQ AFRC requires full-time Program Management (PM) to be co-located with AFRC/A6 in order to facilitate Government-Contractor communications and fulfill the overall performance of this contract.

2.1.1. Contractor shall ensure the following tasks are accomplished:

• Provide on-site, full-time program management support at HQ AFRC to facilitate Government-Contractor communications.

• Supervise contractor personnel at multiple geographical locations (see Table 3).

• Responsible for daily administration of the contract including, but not limited to, duty assignment for all contract personnel (whether prime or subcontractor).

• Responsible for formulating and enforcing work standards, assigning schedules, reviewing work discrepancies, and communicating policies, objectives, and goals of the organization to subordinates.

• Maintain satisfactory contract performance and resolve issues timely.

• Notify the COR prior to implementing actions that will impact services’ deliveries.

• Meet project schedule milestones on-time delivery at or above 90% level. Late deliveries must not be more than five (5) days late.

• Provide accurate/comprehensive MTS, MFS, MPS, MKPS, and Monthly Metrics reports within 7 work days after end of month with on-time delivery at 100% level.

• Meet with the COR, as needed, to maintain satisfactory performance and to resolve issues pertaining to Government-Contractor procedures.

• Ensure written minutes are prepared for meetings and all agreements made during meetings are documented.

• Ensure support is provided to all other meetings, working groups, etc.

• Establish and maintain a metrics program to document, trend, perform analyses, and brief its performance to the Government. The Government will validate the metrics for acceptance. Any discrepancies to the metrics will be returned to the Contractor for correction and re-submitted to the Government for acceptance within five (5) business days.

• Ensure all contractor trip reports (for any travel performed in support of the contract) are submitted within five (5) business days of completion of the trip.

This report shall be electronically delivered to the appropriate government POC(s) via email.

• Identify and report all program management actions in a Monthly Technical Summary (MTS) Report and/or as requested by the Government. This report shall be electronically delivered to the COR via email and contain the following information:

o Brief description of requirements.

o Brief summary of accomplishments during the reporting period and significant events regarding the contract.

o Any current or anticipated problems and the resolution.

o Summary of all major events and other pertinent information.

o Technical user support activity summary.

o Summary of associated travel completed.

o Summary of planned travel.

o Brief summary of activity planned for the next reporting period.

o Task schedules/work plans.

o Task performance metrics.

• Task software quality metrics.

• Identify and report project summaries in a Monthly Key Project Status (MKPS) Report. Key projects will be designated by the Government. This report shall be electronically delivered to the COR via email and contain the following information:

o Compliance to individual project schedule milestones as jointly agreed between Government and Contract Program Manager as demonstrated by:

• Milestone charts (e.g., Gantt chart)

• Overall schedule status (e.g., on schedule, behind schedule, limiting factors)

• Percentage of completion

• Narrative project synopsis

Phase of project Identification of any problems, issues or delays Recommendations Corrective actions

• Identify and report financial management status in a Monthly Financial Summary (MFS) Report. This report shall be electronically delivered to the COR via email and contain the following information:

o Billing summary for reimbursable costs [broken out for labor, training, travel, other direct costs (ODC)] during the reporting period.

o Vendor Labor Hour Expense/Burn Rates for reimbursable costs.

• Identify and report in a Monthly Metrics Report, metrics to include:

o Cyber Development Metrics (2.7.1., 2.7.4.)

o Virtual Environments capacity, performance and utilization Metrics (3.4.3.4.)

o WAN bandwidth utilization and latency metrics (3.4.4.1.4.)

o Vulnerability metrics for assigned servers and workstations (3.4.1., 3.5.1.1., 3.7.1., 3.7.2.1., 3.7.3.1., 3.8.1.1., 4.27.2.)

o Storage and backup environments capacity, performance and utilization metrics (3.4.6.4.)

o Servers, print devices, and utilization rates metrics (3.4.11.4.)

o PKI/LRA Token Metrics (3.4.12.4.)

o SharePoint environments capacity, performance, uptime, and utilization

Metrics (3.4.13.2.4.)

o Server, workstation, and infrastructure vulnerability metrics (3.5.1.4.)

o CFP Ticket Performance Metrics (3.7.1.4., 3.7.2.4., 4.27.2.)

o VTC Usage Metrics with a 99% success rate of VTC sessions per month

(3.8.1.4., 4.27.2.)

o Complete and maintain a Monthly Personnel Summary (MPS) Report, based on the Government provided spreadsheet. Information to include:

o All tasks identified on the contract, reference by paragraph o Name of contractor assigned to each task o Location where task is being performed o Contractor start date o 8140 position number contractor assigned to o Type of 8140 requirements/Type of Certification o Tracks 8140 training requirements o Non-Disclosure Agreement (NDA) o Privileged Access Agreement (PAA)

2.1.2. Qualifications:

• Experience as a PM performing duties on an IT contract of similar size, scope, and complexity.

• Significant program management experience including supervising/managing a large IT workforce.

• Experience with liaison activity associated with various levels of management within DoD, or equivalent, including contracts.

• Experience in personnel management, strategic planning, risk management, change management.

• Experience performing mathematical and analytical functions required to capture and produce meaningful metrics.

• Technical IT knowledge regarding computers, systems, databases, and general use software programs.

2.1.3. Certifications:

• None required.

2.1.4. Deliverables:

• Monthly Technical Summary (MTS) Report. (CDRL A001)

• Monthly Financial Summary (MFS) Report. (CDRL A002)

• Monthly Key Project Status (MKPS) Report. (CDRL A031)

• Monthly Personnel Summary (MPS) Report. (CDRL A004)

• Monthly Metrics Report. (CDRL A003)

• Meeting minutes. (CDRL A005)

2.2. Program and Project Management Support (A6XP). HQ AFRC/A6 requires program and project management support to guide the IT programs and initiatives necessary to sustain and evolve AFRC network, voice, video, data, and other IT services, as well as AFRC CIO processes. Current focus areas include Unified Capabilities (UC) combining voice, video, and data services; mobile initiatives involving management of Apple iOS, Android, and Window devices; network infrastructure, to include cellular/wireless systems; audio/video and video teleconferencing capabilities, data center optimization, and comm requirements for AFRC building moves and AFRC MILCON projects

2.2.1. Contractor shall ensure the following tasks are accomplished:

• Manage cost, schedule, and performance for assigned programs/projects.

• Plan training, equipment deployment, installation, technical support, engineering and sustainment to AFRC for assigned programs.

• Conduct technical research and present recommendations on new technology or capability solutions for mission/performance enhancements, problem resolution, cost savings. or other efficiencies.

• Provide cost estimates, evaluation of proposed solutions, and implementation/transition plans for AFRC.

• Develop transition plans.

• Ensure conformance with AFRC, Air Force (AF) and DoD guidance.

• Assist HQ AFRC Information Systems Security Manager (ISSM) with IA and

C&A requirements, as required.

• Process formal required waivers through HQ AF and other entities.

• Prepare documentation to support acquisition of required solution.

2.2.2. Qualifications:

• Significant experience in IT program management.

• Proficient in MS Office tools, including MS Project.

2.2.3. Certifications:

• PMP

2.2.4. Deliverables:

• Program portfolios (CDRL A006) for each program, which include:

o Meeting minutes o POCs o Project status slides o Program Management Reviews (PMRs) o Timelines and milestones for each assigned project o Weekly briefings or written reports on assigned projects.

o Funding projections o Technical solutions o Engineering and installation drawings o Site survey reports.

o Lifecycle management plan.

o Projects will have a portfolio established within 30 days of assignment;

reviewed weekly to incorporate changes.

• Status reports of task activities, as required. (CDRL A009)

• New technology research briefings/reports, as required. (CDRL A011)

Trend and performance analysis reports. (CDRL A010)

2.3. Enterprise Architecture (EA) Program Support. The objective of this effort is to obtain Enterprise Architecture (EA) services to enhance and manage Air Force Reserve Command (AFRC) EA capabilities. This requirement includes the solutions that integrate existing and evolving governance, EA tools, frameworks, methodologies, models, and artifacts with the goals to use EA to eliminate redundancy, build efficiency, and optimize utilization of resources. AFRC EA structure currently includes the requirement herein, a Government Chief Enterprise Architect (CEA) at HQ AFRC, two

(2) Government EA positions within HQ AFRC/A6XC, a separately contracted EA strategic support team spread across two (2) AFRC locations, and stakeholders ranging from the executive management level to system owners and users. The Contractor shall ensure support of the EA strategic, operational, and solution level goals and efforts of the AFRC CEA or designated representative. The AFRC CEA is the AFRC approval authority for all AFRC EA artifacts. The scope of EA services and support will be associated with all IT business investments made by and on behalf of AFRC. These services include EA design and review, governance support, EA technical writing and documentation, and EA software support.

2.3.1. Enterprise Architecture Support. Enterprise architects are required for EA design, review, governance support, technical writing, and documentation. AFR utilizes architecture products at all organizational levels to help managers and decision makers achieve maximum effectiveness, efficiency, and economies of scale from IM/IT investments. Architectures enhance collaboration with executives, managers, staff, authorized contractors, and any other AFRC stakeholder, within, and external to AFRC (stakeholders and partners), who impact the design of AFRC enterprise. All existing artifacts will be maintained as required by EA leadership/customer requirements/AF policies, with new artifacts continually required to support additional new projects.

2.3.1.1. Contractor shall ensure the following tasks are accomplished:

• Produce and/or collaborate with other Government entities to create EA graphical views (“artifacts”) for existing or new systems/applications, business processes, and/or data.

o Generate the architectural artifacts using the Government specified EA tool.

o Design, create, and provide quality assurance on architecture products IAW latest version of DoDAF and subsequent revisions, DOD, AF, and AFR EA standards; the latest version of DoDAF and BEA standards are to be implemented upon official release for use.

o Develop DoDAF artifacts for the Government program manager submission to the Business EA (BEA) tool as defined in the DoD BEA.

o Develop DoDAF artifacts to support National Defense Authorization Act (NDAA) requirements.

o Develop and maintain architecture products to include data models, system architectural and interface products, and process models.

o Review architectures for AFR EA Modeling Standards compliance.

o Follow AFRC internal architecture governance processes for architecture approvals.

o Design/create target (To-Be) architectures to address capability gaps found during analysis; provides written recommended steps needed to transition to “to be” state, when required.

• Provide support that ensures the AFRC EA is federated to AF EAs.

o Deliver AFRC Segment architectures with goal of federating AFRC architecture with AF and AF Domain EA(s).

• Conduct enterprise-wide and cross-domain data and architectural analyses and review; emphasis on promoting system convergence and investment optimization.

• Develop and maintain a business catalog that describes AFRC data needs; a single vocabulary referencing all of AFRC data as agreed upon by AFRC organizations.

• Promote service oriented architecture (SOA) approaches to solutions; develop service architectures to replace legacy environments and implements new capabilities.

• Develop, maintain, and utilize the Air Force Approved Capability development process Business Capability Acquisition Cycle (BCAC) to analyze and support new IT requirements.

o Monitor the progress of assigned IT requirements until a solution is implemented, inform the customer and AFRC leadership of status updates, and provide cross-functional AFRC project support.

o Assist/facilitate requirement owners with products to include Performance Reference Models (PRM) and Business Reference Models (BRM).

o Aid in the identification of potential duplicate capabilities or existing re-useable capabilities.

o Assist/facilitate and perform business analysis for requirement owners through delivery of required capability development process products; to include multiple solution courses of action (COAs), obtaining information by reaching out to other Government agencies as needed for cost and schedule estimates.

o Develop artifacts to support the bounded user requirements. Minimum list of artifacts to support the bounded user requirements include, but are not limited to: AV-1, CV-2, OV-1, OV-5b BPMN, OV-6c BPMN, SV-1, DIV-1, DIV-2, StdV-1, and SvcV-1 (SvcV-1, as needed, for service related requirements).

This is the minimum acceptable architecture that must be delivered, but is not to be interpreted as a complete list of architectural artifacts that may be required for a requirement.

• Design and develop BCAC communication products.

• Create architecture decision support reports showing overlapping or duplicate capabilities and recommends system/application transition, consolidation, and sun-setting actions.

• Assist/gather/provide architecture information for Analysis of Alternatives (AoA).

• Provide training on EA services, processes, tools and methodologies to stakeholders and partners.

• Attend applicable AF led architecture working groups/meetings/briefings and other architecture-impacting groups.

• Collaborate horizontally and vertically across multiple organizations to support

AFRC’s involvement in IT transformation initiatives.

• Identify and evaluate AFRC applicability of DoD and AF architecture strategies, guidance, and policies to ensure AFRC compliance with higher-level architecture processes and procedures.

• Review artifacts created by other AF entities that describe AFRC capabilities

• Develop templates to support appropriate document generation standards and manage the versions; generate interactive (html) version and other MS-Office managed versions.

• Ensure compliance with, and collaborate on updates/changes to, AFR EA guidance and documentation.

• Review and update published material such as the EA AFR Processes and Procedures document, AFR EA Charter, and AFR EA Modeling Standards document, and other AFR owned EA documents, as designated by the Government; recommend revisions or changes in scope, format and content.

• Develop or maintain a “Fit for Purpose” architecture compliance requirements checklist, to be used in the Government architecture approval process.

• Develop and maintain agendas and minutes for EA meetings.

• Develop and maintain EA performance metric statistics and briefings, as required, by AFRC EA Program Management.

• Create/update/maintain AFRC Business, Information, and/or Technical

Reference Models.

• Collaborate with the AFRC CEA or designated representative to devise and document an AFRC “to be” business, information and technology EA strategy/vision.

• Assist the AFRC CEA office’s integration efforts for all EA-related planning, management, investment, evaluation, and revalidation efforts to meet AFRC’s operational and business objectives.

• Develop, maintain, and adhere to the EA Annual Operating Plan, including the EA Integrated Master Schedule (IMS). The EA Annual Operating Plan shall be based on EA program guidance and strategy AFRC Government personnel will deliver to the Contractor via an AFR EA Annual Program Plan. The EA Annual Operating Plan components shall include, but are not limited to, the following:

o A plan describing the Contractor’s overall management strategies, policies, procedures, and suggested metrics for all major EA projects and initiatives called out in the AFR EA Annual Program Plan.

o An IMS, similar to a MS Project/Gantt chart format, to include all projects specified in the EA Annual Operating Plan.

IMS shall include dates of major milestones, percent completion status, and identified schedule dependencies.

IMS shall be posted in a common electronic area designated by the

Government for review (SharePoint or Shared Drive access).

IMS shall be updated throughout the year as progress is made on projects.

IMS milestone changes shall be coordinated with and approved by the

Government.

• Manage, track, evaluate, and provide status updates on project progress and overall EA program health.

2.3.1.2. Qualifications:

• Significant experience creating enterprise architecture in the Department of Defense Architecture Framework (DODAF), Federal Enterprise Architecture Framework (FEAF), Ministry of Defense Architecture Framework (MODAF), or The Open Group Architecture Framework (TOGAF)

OR

work experience creating enterprise architecture in either the DODAF, FEAF, MODAF, or TOGAF and has an enterprise architecture certification, such as a Certified Enterprise Architect (CEA).

• Knowledge of Rational System Architect.

• Proficient in MS Office tools, including MS Project and Visio.

• Trained in the latest version of DODAF (current version is DODAF 2.0).

• Knowledge in Business Process Mapping and best practices

• Must adhere to minimum requirements as set forth by the EA Skills & Training

Standards document.

2.3.1.3. Certifications:

• None required.

2.3.1.4. Deliverables:

• EA Annual Operating Plan with EA Integrated Master Schedule (IMS) within 60 days of Government delivery of AFR EA Annual Plan; with quarterly updates available via approved method of delivery by the 1st work day of each quarter thereafter with an on-time delivery at 100%. (CDRL A007)

• Meets scheduled milestones identified in Annual Operating Plan and IMS, as approved by Government with an on-time delivery at 95%. Late deliveries must not be more than five (5) days late. (CDRL A007)

2.3.2. EA System Administration. The expected EA technical environment consists of

(6) virtual servers, 10-12 clients utilizing VMWare VDI and browser-based access, a primarily Structured Query Language (SQL)-based data repository, and support tools that include 9 user licenses for current AFR government approved EA tool (servers and licenses may change if EA tool changes but should be considered approximate); Specific EA tools are subject to change at the discretion of the Government. The EA repository supports standard modeling notations as set forth in the Organizational Transformation Framework for Assessing and Improving EA Management, modeling tools (import/export from models), and the storage of artifacts and work products in a single place with version control and configuration management. It also provides executives, managers, staff, and authorized contractors a place to design, capture, view, and collaborate on the information that defines how AFRC operates within the one military operational EA net-centric arena.

2.3.2.1. Contractor shall ensure the following tasks are accomplished:

• Provide technical support, implementation, and management of the Government-specified AFR EA support tools, apps, data repository.

• Provide analysis, recommendation, and maintenance of EA tools which support EA design activities.

• Generate and/or maintain EA standards and processes (e.g., Standard Architecture templates used in architectural design); research and review existing EA standards and develop new EA policies and procedures, as needed.

• Provide artifact access to qualified AFR stakeholders and partners, and develop tools and methodologies to support service lifecycle management activities.

• Perform and maintain backup/recovery procedures and activities for all EA tools implemented.

• Perform administrative and configuration management related tasks for all EA tools implemented.

• Research and evaluate EA business process management tools, as required.

• Develop and maintain an AFRC EA Continuity of Operations (COOP) Plan. All processes and procedures documented in the COOP shall adhere to DOD and AFRC security policies and procedures, as well as industry best practices. COOP tasks shall include, but are not limited to:

o EA Tool and server contingency plans (e.g., server or network issue contingencies, documentation of prior issues encountered and resolutions) o EA data back-up strategy and data configuration management plan o EA tool documentation and regularly scheduled administrative task SOPs o The COOP plan shall be posted in a common electronic area, as designated by the Government, for review and access (SharePoint or Shared Drive access), as well as a paper copy for offline reference. Furthermore, it shall be maintained throughout the life of the contract with quarterly updates due the 1st work day of each quarter thereafter. The COOP plan will be approved by the Government.

• Performs daily incremental and weekly full EA data backups.

• Troubleshoot issues impacting the EA technical environment to ensure technical environment remains operational.

• Assist the HQ AFRC ISSM with IA and C&A.

2.3.2.2. Qualifications:

• Significant experience as a MS SQL database administrator.

• Proficient in MS Office tools, including MS Project and Visio.

2.3.2.3. Certifications:

• 8140 certification required; IAT Level 2 certification is required.

2.3.2.4. Deliverables:

• AFRC EA Continuity of Operations (COOP) Plan delivered within 60 days of the beginning of period of performance (POP). (CDRL A008)

2.4. IT Equipment Control (EC) Support. HQ AFRC utilizes the Defense Property Accountability System (DPAS), which is a database that manages and maintains physical accountability of all Air Force IT hardware assets. HQ AFRC ECOs currently manage 85 IT asset accounts and approximately 8000 assets in DPAS.

2.4.1. Contractor shall ensure the following tasks are accomplished:

• Serve as the Alternate Equipment Control Officer (ECO) IAW AFMAN 17-1203.

• Provide initial training Property Custodians assigned to HQ AFRC account.

• Prepare annual training updates to keep Property Custodians current on procedures.

• Maintain listing of donation eligible customers to receive excess equipment.

• Maintain all accountability for excess equipment through inventory database.

• Prepare documentation for asset deliveries, secure storage, and transfer functions.

• Utilize DPAS to add, edit, and delete IT asset records and provide management reports.

• Assist with IT inventories and Reports of Survey.

• Provide Property Custodians with current inventory listings and listing of assets requiring DRMO per annual tech refresh requirements.

• Direct Property Custodians to complete annual IT inventories and annual ITEC training, and distributes listing of noncompliant accounts and overdue training to leadership as necessary.

• Maintain up-to-date listings of Property Custodian appointments (including appointment letters) and annual training dates; distribute listings to Property Custodians’ directorate leadership for validation during annual inventory and tech refresh cycles.

• Sign off personnel out-processing checklist item for departing Property Custodians, after new Property Custodian designation and loss-gain inventory completed by outgoing and incoming Property Custodian.

• Suspend processing of Property Custodian actions for inventory accounts, if annual account inventory or Property Custodian annual training is past due/non-compliant.

• Complete inventories upon arrival/acceptance, remove, pack and ship equipment components and once received, replace and/or connect these repaired components into their appropriate systems.

2.4.2. Qualifications:

• Significant experience as an ECO.

• Packages may weigh as much as 50 pounds each as part of performing duties above.

2.4.3. Certifications:

• Required to achieve and maintain forklift certification required by host installation.

2.4.4. Deliverables:

• Status reports of task activities, as required. (CDRL A009)

• Trend and performance analysis reports. (CDRL A010)

2.5. Support Services, Package Delivery and Receipt of IT Equipment Support – (SC). HQ AFRC maintains a customer service area for parcel delivery, pick-up, outgoing shipments via commercial carriers, and the central collections area for recyclable printer toner cartridges. This function area serves AFRC customers on Robins, as well as other base customers in buildings assigned to AFRC on Robins. Approximately 160 outgoing parcels and 375 incoming parcels processed per month. This area is currently located in the basement of Bldg 210, but is expected to move to the CMC area.

2.5.1. Contractor shall ensure the following tasks are accomplished:

• Provide services for receiving, processing, distributing, and dispatching official and accountable mail and administrative communications for HQ AFRC supported activities. These services must be IAW DoDM 4525.8, Official Mail Manual, DoDM 4525.6, Vol II, Military Post Office Operation Procedures.

• Store received express mail/packages of IT equipment, using existing secure mail distribution room/boxes.

• Receive and distribute express mail/packages from private carriers.

• Provide postal/parcel services to include receipt, storage, distribution, and accountability of packages containing IT equipment.

• Assist customers in preparing express mail for pickup and to accept express mail deliveries of IT equipment.

• Package A6 equipment for shipment to other locations

• Coordinate with A6 GPC cardholder and Yellow Freight or other commercial carriers to arrange for shipment of A6 equipment.

• Accept packages from other HQ AFRC orgs for pick-up by commercial carriers.

2.5.2. Qualifications:

• Capable of lifting up to 50 pounds as part of performing duties above.

2.5.3. Certifications:

• Required to achieve and maintain forklift certification

2.5.4. Deliverables:

2.6. Command Electromagnetic Radio Frequency (RF) Spectrum Support. HQ AFRC/A6 is responsible for a wide variety of analytical planning and program management tasks related to electromagnetic RF spectrum support. On average, 180 permanent and 6 temporary frequency assignments requests are processed annually.

2.6.1. Contractor shall ensure the following tasks are accomplished:

• Perform staffing functions as designated technical and interface liaison between AFRC host bases and AFRC tenants (installation spectrum managers and spectrum users), FAA, FCC, Air Force Spectrum Management Office (AFSMO) and HQ AFRC;

• Act as the spectrum Subject Matter Expert to provide a range of support from processing permanent and temporary assignments, and resolving spectrum interference issues within United States and with US bordering countries.

• Implement rules, regulations and policies as established by the National Telecommunications and Information Administration (NTIA), International Telecommunication Union (ITU), Military Communications Electronic Board (MCEB), Joint Spectrum Center and Military Departments to support AFRC operations world-wide.

• Provide recommendations on issues relating to and impacting availability of the radio frequency spectrum.

• Engineer, nominate, coordinate, and recommend assigned frequencies to support AFRC communications, operations and exercise requirements.

• Ensures bases are notified of any frequencies coming due for renewal

• Assists AFRC bases by providing advice and subject matter knowledge to prepare

DD Form 1494, Application for Equipment Frequency Allocation and monitors through completion.

• Analyze and de-conflict radio frequency requirements for compatibility with other users of the Electromagnetic spectrum and coordinates frequency needs with federal [Federal Aviation Administration (FAA)], military (DoD Area Frequency Coordinator), and civil spectrum agencies [Federal Communications Commission (FCC)] to resolve radio frequency interference and protect national spectrum resources.

• Evaluate new or significantly modified RF equipment detailed in spectrum certification and submits application for frequency allocation and Standard Frequency Action Format (SFAF) in a timely manner throughout the command, and monitor requirements for timely responses from national-level agencies involved in spectrum management.

• Monitors and provides guidance to bases to ensure frequency assignment records in the Government Master File (GMF) and Frequency Resource Record System (FRRS) are up-to-date and maintained in accordance with (IAW) governing directives.

• Keep customers informed of current status on frequency proposals and provides notification of assignment parameters and limitations.

• Assist organizations from degrading friendly systems or operations during command, control, and communications countermeasures training activities.

2.6.2. Qualifications:

• Extensive experience in the area of DoD Spectrum Management.

• Proficient with Joint Data Access Web Server (JDAWS) Spectrum Certification

Software (SCS) or the Equipment Location-Certification Information Database (EL-CID) Analysis tools.

• Knowledge of radio, radar, concepts, principles and practices related to the management of the electromagnetic spectrum.

2.6.3. Certifications.

• Graduate of the Inter-service RF Spectrum Management School.

• Graduate of the Joint Spectrum Center’s Spectrum XXI Course.

2.6.4. Deliverables:

• Metrics on overdue assignments, significantly overdue assignments, and interference issues, quarterly. (CDRL A012)

2.7. Cyber Force Development Support. HQ AFRC/A6 is responsible for force readiness analysis to include force management metrics, processes, and procedures. Key areas include cyber education, manning, and other force development core competencies.

2.7.1. Contractor shall ensure the following tasks are accomplished:

• Provide support for career development, force readiness, and training.

• Develop, define, and document new or evolving metrics and demographics for functional managers, career field managers, and other customers.

• Provide research, compilation, and data analysis on metrics and demographics for all functional managers.

• Provide research, compilation, and data analysis on manpower authorizations and/or assigned personnel for MAJCOM Career Field and Functional Managers (MFMs) for purposes of metrics and tracking changes in end strength.

• Review, research, coordinate, and utilize Unit Manning Documents (UMDs), Unit Manpower Personnel Roster (UMPRs), Unit Training Assembly Participation System (UTAPS), Air Force Reserve Orders Writing System-Reserve (AROWS- R), Military Personnel Data Systems (MILPDS), and other documents to create accurate career field documents and briefings (e.g., Cyber Health Briefs for all assigned cyber AFSCs; currently 17XXX, 3DXXX, 1B4XX; Staff-to-Staff submittals, all status allocations by MAJCOM/Combatant Commander (COCOM)/Agency).

• Provide SharePoint site administration and Training Business Area (TBA) to functional managers, career field managers, and other customers.

• Develop and assist functional managers, career field managers, and other customers in creating routine functional newsletters to the field.

• Draft SOPs for tasks accomplished within the branch or division.

• Receive allocations, registers, tracks, and monitors attendance for various cyber training courses.

• Provide support for pre/post-Development Team (DT) tasks.

• Perform division submissions of new metrics entering the Internal Control

Measure (ICM) tool process. Provide quality control and updates to existing metrics in ICM. Ensure adherence of standards on submittals to ICM Business Rules.

• Review, track, collate, and provide accurate position data across all statuses (AD, AGR, ART, IMA, and TR); specifically, vacancy/fill rates, pending change actions such as reorganizations, IMA Internal Program Reviews (IPRs), Program Objective Memorandum unit activations/deactivations, and other programmatic changes.

• Dissemination of routine position vacancy announcements to the field.

• Engage MAJCOM Functional Managers (MFMs) on records management status, develop and follow standard business rules (such as location, access, and classification of records).

2.7.2. Qualifications:

• Knowledge of the following programs:

o Microsoft Excel (pivot tables, data sorting, filtering, etc.).

o MS PowerPoint (creating and updating presentations).

o MS SharePoint (administration, create pages, update pages).

2.7.3. Certifications:

• None required.

2.7.4. Deliverables:

• Draft and final standard operating procedures and business rules for the functional managers, as required, are accomplished. (CDRL A013)

• Position Descriptions both military and civilian. (CDRL A013)

• Current and projected position data across the cyber position enterprise. (CDRL

A014)

• Status reports of task activities, monthly. (CDRL A009)

• Trend and performance analysis reports, as required. (CDRL A010)

3. ENTERPRISE/NETWORK SERVICES AND COMMUNICATIONS SUPPORT

AT HQ AFRC AND AFRC HOST BASES. HQ AFRC is responsible for the operation, management, administration, and user support for the information technology environment at HQ AFRC, and other sites referenced in Table 3. Current key focus areas include virtualization, Cloud, and mobile capabilities, but AFRC is continually looking for ways to leverage new technologies and capabilities in our operational environment to improve security, enhance mission support, and efficiently use resources.

Support is required to maintain, enhance, and improve the sites in an operational status by supporting all fielded (and planned) network support systems, and projects/tasks required by the Government on NIPR and SIPR. The Government base support may include other tenants.

The AFRC NIPR/SIPR network environment consists of approximately 12 Local Area Networks (LANs), 1,000 servers, 20,000 workstations and 2,000 cellular mobile devices at multiple buildings and sites. AFRC utilizes virtual clients, desktops, and mobile devices on NIPR and SIPR and also leverages personal devices to support acces via the AFRC Desktop Anywhere capability.

AFRC currently uses the types of standard equipment and COTS software listed below.

AFRC has a heavy investment in Windows, Dell/EMC, vmware, and CISCO products currently. During the course of this contract, government may consider vendor recommendations of other hardware, software, and operating systems to improve operations.

3.1. Systems:

• Network o Router o Switch o Management Servers/Systems o Encryption Devices o UPS

• Storage o SAN/NAS Storage Systems o Management Servers/Systems o Switch o Backup/DR Systems o HCI

• End User Devices o Windows compatible Desktop and Laptops o Thin Client o Management Servers

• Unified Collaboration o VTC/Telephony

Phone System/Server

• VTC/Call Management/Voicemail

IM&P

• Virtualization o Virtual Server Management o VDI o Unified Compute o Management Servers

3.2. Software:

• Microsoft o Office o Active Directory o Windows Management Servers

• Database Management

• Enterprise Monitoring Systems

3.3. Operating Systems:

• Windows (Server/Client)

• Network Infrastructure OS

• Storage/Backup OS

• Mobile Device OS

3.4. AFRC Services Support. AFRC performs a number of tasks described below for the AFRC user community and AFRC host bases. The tasks below are executed from HQ AFRC and/or at locations specified (Table 3). AFRC supports approximately 25,000 users at AFRC host bases and an additional 47,000 users at AFRC tenant locations.

Additional scoping information is included in each applicable services requirement.

3.4.1. Each function below (3.4.1. thru 3.4.11; 3.4.13., and 3.7.3.) shall provide/execute the following set of common tasks, in addition to the tasks listed under each function:

• Coordinate with HQ/base CFPs or CSC for issue resolution.

• Coordinate with ESU, INOSC-E, MAJCOM Communications Coordination

Center (MCCC), CFP, AFRC host bases, and other pertinent stakeholders on day-to-day support/maintenance activities on the servers and services.

• Contact the appropriate Government and/or commercial agencies to resolve maintenance problems.

• Ensure backups and monitoring are being accomplished in accordance with applicable procedures.

• Coordinate, document, test, validate, and deploy new technology provided by government.

• Provide physical server support.

• Utilize Remedy, ServiceNow or similar ITSM tool to document, coordinate, route, resolve, and close user issues and server/services issues.

• Conduct/assist with installs/configurations of the hardware and software for appropriate servers to Air Force specifications.

• Conduct defensive missions to operationally protect the enterprise.

• Determine and mitigate AFNet/JIE caused issues to AFRC missions.

• React to and remediate AFNet service interruptions.

• Support/complete Certification and Accreditation (C&A) activities for 3.4.2.

through 3.4.11; 3.4.13., and 3.7.3.

• Participate in Government program/project reviews, technical meetings, and briefings.

• Remediate vulnerabilities on assigned hardware and software.

• Work, coordinate, document, resolve, and close trouble tickets assigned to and within the work center.

• Ensure compliance with DISA STIGs, AF instructions and orders on assigned systems.

• Implement change requests approved by AFNet configuration management processes for assigned function.

• Assist AFRC host bases in virtual management issues, installs, projects, etc.

• Ensure NIPR/SIPR CAT vulnerabilities for each assigned server does not exceed AFRC, AF, DISA, or DoD vulnerability thresholds; must be <2.49 vulnerabilities per each assigned server.

• Server administrators will implement AF Maintenance Tasking Orders (MTOs), TCNOs, and CCOs by established deadlines and with minimum 95% compliance for MTOs; 100% compliance for TCNOs and CCOs. All non-compliant MTOs will be corrected within five (5) days.

• Meet individual project schedule milestones for key projects designated by the Government; meet project schedule milestones on-time delivery at or above 90% level. Late deliveries must not be more than five (5) days late.

3.4.2. Engineering and Infrastructure Project Oversight Support:

3.4.2.1. Contractor shall ensure the following tasks are accomplished:

• Monitor the task activities for the Government for supported Enterprise functions.

• Task activities include, but are not limited to, projects, upgrades, remediation actions, and new technology insertion.

• Provide overall oversight of the functional areas work plans.

• Manage and maintain VMs and virtualization related technologies, including

Configuration Management tools.

• Identify trade-offs between short and long term goals with the needs of stakeholders. Develop positive cross-functional relationships between business units, human resources, IT, and other groups to track service levels.

• Align tasks with business’ goals and understand connections across organizational boundaries.

• Ensure cross-functional projects are aligned with the overall goals.

• Provide information and input into to the local configuration control process.

• Document service offerings.

• Assist in adherence to audit, legal and compliance governance issues relative to services offered.

• Maintain technical knowledge in services offered and operational management of those services; review professional publications; assist to benchmark state-of-the-art practices.

• Provide input for training, process or equipment deficiencies.

• Facilitate lateral and vertical communication related to the tasks/activities.

• Coordinate at all levels--with technicians and AFRC leadership, AFNet operational organizations and staff organizations such as an Air Force Space Command (AFSPC), Air Force Network Integration Center (AFNIC), 24th Air Force (24 AF).

• Coordinate within AFRC and other MAJCOMs for AFNet support and coordinating team support to those organizations.

• Coordinate with appropriate Enterprise Service Unit (ESU), Integrated Network Operations Security Center (INOSC) or other external agencies, as required, to ensure AFNet issues are being resolved.

• Coordinate with agencies to ensure new, deployed technologies are documented, tested, and validated.

• Conduct new technology research.

• Establish a program to document, trend, and perform analyses on performance and assigned task accomplishment.

3.4.2.2. Qualifications:

• Significant experience with AFNet projects.

• Experience in AFNet Enterprise Services delivery.

3.4.2.3. Certifications:

3.4.2.4. Deliverables:

• Status reports of task activities, as required. (CDRL A009)

3.4.3. Virtualization Engineering and Management Support. AFRC manages 18 data centers for 12 locations that incorporate 21 VMware suites, 501 virtual servers, and approximately 300 virtual desktops. The virtual desktops will continue to increase during the contract period. AFRC also centrally manages the AFRC NIPR/SIPR environment for a user population of approximately 25,000 regular users and up to 70,000 users during peak times.

3.4.3.1. Contractor shall ensure the following tasks are accomplished:

• Manage multiple virtual server platforms.

• Manage and secure Virtual Desktop Infrastructures [Virtual Local Area

Network (VDIs)] (zero clients) and the environment.

• Manage the variety of application deployment methods including application virtualization, thin applications, Application Volume, and Security Server.

• Support externally facing customers with Security Server for virtual desktops.

• Serve as focal point for AFNet issues and user problem resolution in the virtual suites.

• Provide operational support for applications, systems, or infrastructure.

• Conceptualize, architect, design, implement and support integrated solutions in support of business demand.

• Work with enterprise architects to ensure the cloud infrastructure architecture is aligned with enterprise architectural standards and strategies.

• Apply architectural standards within the cloud infrastructure operation including operational considerations in cloud infrastructure architecture and design.

• Support efforts to architect and design cloud infrastructure extensions.

• Architect, design, and sustain the cloud layer in support of the planned cloud-based services as well as any changes.

• Identify market needs for new products or technologies and/or how current products can be modified or enhanced. Identify ways in which new products and/or modifications or enhancements to current products can be successfully implemented.

• Deploy large scale cloud infrastructure and application services for customers.

• Implement and configure virtualized infrastructure.

• Participate in design and implementation activities with emphasis on supportability, maintainability, scalability, performance and overall quality.

• Utilize virtualization tools to deliver user-facing capabilities, track utilization and automate delivery of services.

• Offer overall support for virtualized infrastructure environment.

• Provide support across the entire platform stack for innovative cloud-based solutions from the virtualization layer up through the software-defined and cloud management platform stacks.

• Establish and/or manage on-prem and hybrid cloud technologies (e.g., EMC’s VMware & Virtustream)

• Apply DoD/AF Cloud strategies to include standards and operational considerations in cloud infrastructure architecture and design

• Identify issues/problems with Cloud implementation and recommend specific solutions

• Comply with CCRI compliance criteria

3.4.3.2. Qualifications:

• Technical experience working in a VMware environment.

• Technical experience utilizing vRealize.

• Technical experience utilizing PowerShell.

• Knowledge of infrastructure (including VLANs) and storage environments, and basic networking knowledge.

• Experience with Microsoft Windows Server 2008R2 or newer.

3.4.3.3. Certifications:

• 8140 certification required; IAT Level 2 certification is required (within 6 months of assignment).

• Vmware Certified Professional (VCP)

3.4.3.4. Deliverables:

3.4.4. Cyber Transport (CT) Support. AFRC has approximately 1700 infrastructure devices (NIPR/SIPR) across the HQ AFRC and AFRC host bases. Each base has approximately 125 devices (on average) per base—except ARPC has approximately 10 (NIPR only). The remaining devices are at HQ AFRC. These devices include, but are not limited to, TACLANES, switches, routers, Call Manager, and authentication servers.

Also included are VoIP/VoSIP devices (one per person) at AFRC host bases (approximately 25,000).

3.4.4.1. Enterprise CT Support:

3.4.4.1.1. Contractor shall ensure the following tasks are accomplished:

• Provide Enterprise (NIPR/SIPR) MAN/LAN/WAN administration, network configuration, infrastructure management for servers, switches, routers, and UPS/power requirements.

• Install wireless infrastructure, cellular, and UPS/power systems.

• Support domain name service (DNS) for Enterprise.

• Design, plan, manage, maintain, and support network-related and UC-related infrastructure.

• Support cloud efforts with network design and technical direction.

• Ensure the technical environment is properly maintained and correctly designed.

• Support development and integration of cloud application and infrastructure services into existing systems.

• Assist with ongoing build out of the cloud platform.

• Assist the coordination of testing efforts and identify and resolve system integration issues.

• Maintain and improve IT infrastructure and cloud environment.

• Identify improvements for processes and procedures, and introduce automation to improve.

• Configure and maintain system accounts for Enterprise CT functions.

• Establish, configure, administer, and manage authentication and load balancing servers.

• Monitor security of devices and implement new configurations and/or IOS upgrades for Enterprise devices.

• Monitor and reports Enterprise WAN bandwidth utilization and circuit latency.

• Manage Enterprise CT software configuration management.

• Ensure Enterprise complies with AF Base Area Network (BAN) functional specification.

• Plan and execute Enterprise software and hardware upgrades and revisions.

• Conduct system analyses to resolve configuration and equipment problems.

• Provide recommendations and return sites to an operational status.

• Troubleshoot Enterprise hardware, software and network problems.

• Serve as focal point for problem resolution for Enterprise CT issues.

• Maintain VoIP.

3.4.4.1.2. Qualifications:

• Technical experience with AFNet.

• Technical experience utilizing Cisco devices.

• Technical experience utilizing Cisco Call Manager.

3.4.4.1.3. Certifications:

• Networking CCNA (must at least obtain within 90 days of assignment to position)

3.4.4.1.4. Deliverables:

• WAN bandwidth utilization and latency reports, monthly. (CDRL A015)

3.4.4.2. HQ AFRC and AFRC Host Base CT Support:

3.4.4.2.1. Contractor shall ensure the following tasks are accomplished:

• Provide the following functions for the respective location (see Table 3):

o Provide NIPR/SIPR LAN administration, network configuration, and infrastructure management for servers, switches, routers,…