14-R-0001-0002-Atch1-PWS-17Dec13.doc

Solicitation No. FA5613-14-R-0001-0002

Attachment 1

PERFORMANCE WORK STATEMENT

FOR

FAMILY HOUSING

MAINTENANCE

17 Dec 2013

Index Paragraph

Page

1.0 1.1

1.2

1.3

1.4

1.5

1.6

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1.9

1.10

1.11

1.12

1.13

1.14

1.15

1.16

DESCRIPTION OF SERVICES

EXPECTATIONS FOR FAMILY HOUSING MAINTENANCE

PERFORMANCE STANDARDS AND WORKMANSHIP

BASIC SERVICES

DIRECT SCHEDULED WORK (DSW)

RECURRING WORK PROGRAM (RWP)

UTILITY MAINTENANCE PROGRAM (UMP)

OUTDOOR RECREATION AREA (ORA) MAINTENANCE PROGRAM

FIRE PROTECTION SYSTEMS (FPS)

APPLIANCES SERVICES

SELF HELP STORES

CONTRACTOR SUPPLIED MATERIALS AND/OR PARTS

CONTRACTOR ENVIRONMENTAL REQUIREMENTS

HAZARDOUS MATERIAL (HAZMAT)

WARRANTY PLAN (WP)

ADMINISTRATIVE REQUIREMENTS

GENERAL INFORMATION

APPENDICES

Appendix 1 List of Facilities to Maintain

Appendix 1a Facilities Square Footage

Appendix 2 Workload History/Workload Estimates

Appendix 2a Change of Occupancy Maintenance (COM) Breakout

Appendix 2b Direct Scheduled Work (DSW) Breakout

Appendix 2c Recurring Work Program (RWP) Breakout

Appendix 3 Separate Bid Items (SBI) Turnaround Time

Appendix 4 COM Maintenance

Appendix 4a COM Worksheet

Appendix 4b COM Cleaning

Appendix 4c COM Information Package

Appendix 5 Outdoor Recreation Area (ORA) Inventory Appendix 5a ORA Maps

Appendix 6 (DSW Classification

Appendix 7 Master Appliance List

Appendix 7a Appliances “On Stock – New” Appendix 7b Appliances “On Stock – Used”

Appendix 7c Appliances “To be Repaired”

Appendix 7d Appliances “to be delivered to Defense Logistics Agency (DLA) Disposition

Services”

Appendix 8 Heat Areas

Appendix 9 RWP Schedule

Appendix 9a RWP Inventory

Appendix 9b Fire Alarm Inspection Frequencies and Tasks

Appendix 9c Fire Sprinkler Inspection Frequencies and Tasks

Appendix 9d Fire Protection System Inventory

Appendix 10 Facility Cleaning Schedule

Appendix 10a Facility Cleaning Monthly Schedule

Appendix 11 Definitions Appendix 11a Acronyms

Appendix 12 Self Help Store Items Appendix 12a Self Help Store Loan Items Inventory

Appendix 13 Surplus Housing Cost Report Appendix 13a Non-Surplus Housing Cost Report

Appendix 14 Self Help Pest Management Supply Store Procedures

Appendix 15 Government Furnished Facilities/Services

Appendix 16 Government Furnished Material

Appendix 17 Backlog Estimate

Appendix 18 Sample Contractor Cost Estimates

Appendix 19 Management and Oversight Metrics

Appendix 20 General Officers Housing (GOH) and Senior Officer Quarters (SOQ) Cost

Reports

Appendix 21 Government Furnished Property Inventory

Appendix 22 Government Furnished Records

LIST OF TECHNICAL EXHIBITS (TE)

TE 1

Seasonal Heating Facility Startup and Shutdown Procedures

TE 2

Engineering Technical (ETL) 07-4: Air Force Standard

TE 3

Fire Protection System Inventory and Inspection Intervals

TE 4

Appliance Quality Standards

TE 5

Direct Scheduled Work

TE 6

Monthly Contractor Service Summary

TE 7

RWP Items

TE 8

Certification List

PERFORMANCE WORK STATEMENT

FOR

FAMILY HOUSING MAINTENANCE SERVICES

1.0. DESCRIPTION OF SERVICES

The Contractor shall provide all personnel, labor, equipment, tools, materials, supervision, transportation and other items and services necessary to perform maintenance of Family Housing (FH) at Ramstein Air Base (RAB), Vogelweh, and Landstuhl, which combined is also known as Kaiserslautern Military Community (KMC) Housing. Family Housing maintenance services apply to all facilities, housing units and appurtenant housing support systems, such as garages, storage sheds, fences, grounds, landscaping, maintenance support buildings, utility lines, outdoor recreation areas and playgrounds as specified in this Performance Work Statement (PWS) and Appendix 1 (List of Facilities to Maintain). In addition, the Contractor shall be responsible for maintaining all appurtenances which are added to FH during the life of the contract. Standards of this Performance Work Statement take precedence over German Industrial Norms (DIN) and European Norms (EN).

1.0.1 Contractor Manpower Reporting: “The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executive during the period of performance for each Government fiscal year (FY), which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) helpdesk.”

*Reporting period: Contractors are required to input data by 31 October of each year. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identify are associated with the direct labor hours and direct labor dollars. At no time will any data be released to be public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manual for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.1. EXPECTATIONS FOR FAMILY HOUSING MAINTENANCE: The Government’s expectation is to provide our residents with a very comfortable living environment. The homes and neighborhood facilities shall be safe, well maintained, and aesthetically pleasing. Homes shall be available when needed and repairs shall be completed on a timely basis to help minimize disruptions for the residents. The Contractor shall support a hospitable, safe, reliable living and working environment. The Contractor shall apply “best practice” expertise to furnish timely, flexible, friendly, responsive, resident-focused services that achieve consistent quality and continuous improvements in efficiency. The Contractor shall comply with statutory requirements as defined in Air Force Instruction (AFI) 32-6001 per unit cost for General Officer Housing (GOH), Senior Officer Quarters (SOQ), Family Housing (FH) surplus and non-surplus units, maintain an accurate accounting of resources, and submit reports in a timely manner. The Contractor shall notify the Government when within 20% of the statutory limitation.

1.1.1. Changes to the Housing Inventory: Additions or deletions to the List of Facilities to Maintain (Appendix 1) may occur anytime during this contract performance period and shall be considered within contract scope. The Contractor will be notified in writing of changes by the Contracting Officer (CO).

1.2.

PERFORMANCE STANDARDS AND WORKMANSHIP

The Contractor shall accomplish all work in this PWS in accordance with (IAW) manufacturers’ recommendations, national codes German Industrial Norms (DIN) standards or European Norms (EN) if available and a DIN standard does not exist, National Fire Protection Association (NFPA) 25, 72 and loss prevention (Schadenverhuetung [VDS]) shall be used for clarification of fire protection systems issues unless otherwise noted in this PWS, Electrical Engineering Association (Verband der Elektrotechnik [VDE]), U.S. Consumer Product Safety Commission 9 Handbook for Public Playground Safety (USCPSC), HQ AFCESA/CES Engineering Technical Letter (ETL) 07-4, Air Force Carpet Standard March 2007 (Technical Exhibit 2), host nation rules and regulations, environmental rules and regulations, energy programs, and Federal Republic Germany (FRG) Final Governing Standards (FGS) unless otherwise specified herein. In the event of a contradiction between standards, the most stringent standard will apply. The Contractor shall use the most current version of all standards as they become available. If a standard is not listed in the PWS, the Contractor shall restore the item to a clean and operable condition or replace it as necessary. The Contractor shall develop comprehensive plans that ensure quality housing is available to meet the needs, goals and criteria specified in this PWS. The Contractor program shall ensure that service meets requirements of the Service Summary (SS) and service is completed in the specified time frame identified in this PWS and Appendices. The Contractor shall document all service IAW PWS Paragraph 1.15.5, Facility Maintenance Files. The Contractor is responsible for ensuring all item(s) being replaced, repaired or removed are disposed of off base IAW FRG FGS, and all costs shall be included in the Contractor’s prices.

1.3.

BASIC SERVICES

CHANGE OF OCCUPANCY MAINTENANCE (COM) PROGRAM

1.3.1.

Pre-Termination and Termination Inspections: The Government will schedule as many pre-termination and termination inspections as required. The Contractor shall accompany the COR and the resident on pre-termination inspections. The Contractor shall annotate the Appendix 4a (COM Worksheet) with any maintenance requirements as identified by the Government. The Contractor shall provide a cost estimate associated with resident responsible damage for repairs/replacement to the Contracting Officer’s Representative (COR) within 2 work days. All maintenance requirements shall be verified as previously noted on Appendix 4a (COM Worksheet) and annotate any additional requirements or changes. The authorized COM period shall be annotated on Appendix 4a (COM Worksheet) and signed by the COR and Contractor. The COR will send out 10-day schedules each Friday, subject to change. The daily schedule will be send the day prior. The schedules (10-day and daily) include pre-termination and termination inspections, and COM turn-back acceptance. Maintenance problems encountered after a COM Turnover shall be brought to the attention of the COR immediately by telephone and followed up with an email to the COR within the first hour of the next duty day after discovery.

1.3.2.

COM Turnover: The Government will schedule as many COM turnover as required. The COR will meet the Contractor at the scheduled termination inspections for turn-over of units to COM.

1.3.3.

COM Period: The COM period per unit is 8 working days. The COM period begins at 0730 hours on the next duty day after COM Turnover and counts as a full day. Days calculated are Monday through Friday except German and American Holidays, see PWS Paragraph 1.16.11.1. The COR will schedule Government acceptance inspection the following workday. Circumstances such as, but not limited to, asbestos abatement, removal of lead based paint, replacement of wood floor and sub-floor containing Polycyclic Aromatic Hydrocarbons (PAH) may require an extended COM period subject to negotiation with the Contracting Officer (CO).

1.3.4.

COM Turn-back Acceptance: The COR will schedule COM Turn-back for Government acceptance with the Contractor. Work not accepted by the COR will be rescheduled for the same day, no later than 1400 hours. The COM period continues to run while unacceptable work is re-accomplished. The COM is not complete until accepted by the COR.

1.3.5. Delinquent COM: The Government will assess liquidated damages per day of delay per unit until the Government has accepted services; see PWS Paragraph 2.4, Liquidated Damages.

1.3.6.

COM Information Package: The Contractor shall produce and provide the COR a complete information package for new residents that contains all of the information specified in Appendix 4c (COM Information Package). This package shall be completed by the Contractor and provided to the COR at COM acceptance.

1.3.7.

Separate Bid Items (SBI) The Contractor shall only accept SBI service requests from a COR or the Contracting Officer. When requested, SBI service may be accomplished on the interior or exterior of occupied or unoccupied units/facilities to include COM. When SBI service is completed outside of COM, the Contractor shall complete the SBI within the period specified in Appendix 3 (Separate Bid Items), and notify the COR for acceptance upon completion.

1.3.7.1. COR SBI Acceptance: The SBI is not complete until accepted by the COR.

1.3.7.2. Painting: The term "paint” or “painting" as used in this PWS includes emulsions, enamels, paints, stains, varnishes, and other coatings whether used as a prime, intermediate, or finish coat, marking/labeling of surfaces alphabetically and numerically. The Contractor shall paint interior or exterior surfaces in occupied and unoccupied units/facilities designated to be painted to include concrete floors. Finished surfaces shall be smooth, free from runs, ridges, waves, laps, brush marks, and variations in color. All coats shall have a complete hiding finish and be applied so as to produce a film of uniform thickness. The Contractor shall remove all new and old paint from items such as, doorknobs, window frames, receptacles, receptacle covers, switches, switch covers that have or had been previously painted over and all items not intended to be painted. The term painting includes surface preparation for painting. A white shade of paint matching existing paint surface will be standard paint interior paint used. When directed by COR other interior colors may be used. Exterior paint shall match existing paint surface. Marking/labeling letters or numbers shall match existing color for interior and exterior service.

1.3.7.3. Surface Preparation: The Contractor shall prepare all surfaces to provide complete and uniform coverage. Prepare interior or exterior surfaces in an area designated by the COR to be prepared. The Contractor shall remove or otherwise protect hardware, such as accessories, smoke detectors, wall plates, light fixtures, electrical outlets; telephone outlets, special purpose outlets, electrical receptacles, switch plates, door stops, door hinges, and other items not intended to be painted.

1.3.7.4. Wall or Ceiling Covering: The Contractor shall prepare surface to install, repair or replace any type of paper or vinyl or coating covering for plaster, drywall or wet room covering as SBI service. White is the shade of color that will be standard for wall covering.

1.3.7.5. Repair and Paint Exterior Insulation/Masonry Surfaces: The Contractor shall repair and paint exterior insulation/masonry surfaces. The Contractor service shall include items such as labor, material, transportation, and supervision, and quality control, equipment such as scaffolding, surface preparation, and repair or replace insulation and/or surface and all service shall match existing paint and surface texture.

1.3.7.6. Paint Maintenance Interior and Exterior: The Contractor shall provide interior and exterior paint service. All services such as scaffolding and surface preparation shall be provided. Painting shall match the existing paint and surface texture.

1.3.7.7. Hazardous Waste Removal: The Contractor shall provide hazardous waste removal service as SBI. FH units in the KMC area were tested, and some were found to contain asbestos, lead-based paint and Polycyclic Aromatic Hydrocarbons (PAH) materials. Flooring and the mastic underneath may contain asbestos and/or PAH. A listing of units containing asbestos, PAH and lead-based materials is available for review at the 86 Civil Engineer Squadron CES/CEA Asset Management, Building 572, telephone number 06371-47-7712 and 86 AMDS/SGPB, Bldg 2182, phone number 06371-47-2220 Ramstein AB, Germany. When performing maintenance on units where hazardous materials were identified, the Contractor shall inform the COR within 2 hours of discovery and stop work until proceeding is authorized. In the event work is authorized, the Contractor shall proceed IAW FRG FGS. The Contractor shall provide required certificates, permits and clearance air sampling and cleaning. Units shall be ready to occupy before the unit is turned back for acceptance for re-occupancy.

1.3.7.8. Replace Ceramic Wall Tile: The Contractor shall maintain ceramic wall tile by replacement. New wall surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing tiles in size and color. If the replacement wall finish does not match the existing tile, the Contractor shall notify the COR who will determine if the entire wall/room should be replaced or not.

1.3.7.9. Floor/Surface Maintenance: The Contractor shall maintain floors/surfaces. Work may be performed in the interior or exterior of a facility in occupied or unoccupied units or facilities and includes the removal and replacement of door stops or installation of new door stops, the removal and replacement of baseboard/carpet strips or installation of new baseboard/carpet strips, transition piece from one surface to another to match installed floor/surface regardless of the type of floor/surface work being accomplished. The work shall include all labor and material on any type of floor/surface or sub-floor/surface repair or replacement to make floor/surface whole and usable according to the respective manufacturer’s recommendation. A different type of surface may be required to replace an existing surface. This type of work when requested includes the removal of sub-surface or existing surface. When two different types of floor/surface are involved in the work, it shall include the newly installed surface, removal of old flooring and sub-floor preparation work for the new floor. Hardwood originating from tropical forests shall not be used.

1.3.7.9.1. Hard Wood Floor Finish: The Contractor shall maintain hard wood floors finishes/surfaces. Sanded and sealed wood floors, stairs and handrails shall be evenly coated and completely sealed, free of drops, ridges, waves, laps, brush marks, puddles, sagged joints, runs, uniform in appearance, color and texture; areas adjacent to wood finishing and other items not coated, shall be free of overlapping, spots and stains. Sanded floor surface shall be free of sanding rut marks. Corners and perimeter floor of room shall be completely sanded to the same thickness as the rest of the floor without leaving rounded corners and defects. Note: The Contractor is put on notice that some wood floor surfaces may have been installed in the close proximity of an area where the use of a silicon base material may be present.

1.3.7.9.2. Floor Replacement: The Contractor shall maintain, overlay, repair, and replace floor surfaces. Floor surfaces shall be free of ridges, waves, laps, split seams, and other defects.

1.3.7.9.2.1. Replace Wood Floor: The Contractor shall maintain wood floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in dimensions and color. If replacement floor finish does not match existing dimension and color, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.2.2. Replace Ceramic Floor Tile: The Contractor shall maintain ceramic tile floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement tiles shall match existing tiles in size and color. If replacement floor finish does not match existing tiles, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.2.3. Replace Poly Vinyl Chloride (PVC) Floor Tile: The Contractor shall maintain PVC tile floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in dimensions and color. If replacement floor finish does not match existing tile, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.2.4. Replace Wood Floor and Sub Floor Containing Polycyclic Aromatic Hydrocarbons (PAH): The Contractor shall maintain wood floor by replacement. Replacement of floor includes replacement of sub floor if it contains PAH. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in dimensions and color. If replacement floor finish does not match existing dimensions and color, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.2.5. Silicone Base Cove to Floor Expansion Joints: The Contractor shall maintain base to floor expansion joints by installing silicone caulk. Caulking includes removal of existing materials, cleaning surfaces and applying silicone caulk. The base to floor joint surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall be similar in color.

1.3.7.9.2.6. Replace Laminate Floor: The Contractor shall maintain laminate floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in dimensions and color.

1.3.7.9.2.7. Replace Granite Floor Tile: The Contractor shall maintain granite tile floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement tiles shall match existing tiles in size and color. If replacement floor finish does not match existing tiles, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.3. Carpet to Tile Replacement: The Contractor shall provide new ceramic tile, similar in color/style to ceramic floor tile currently in unit. Units affected are located on Vogelweh and carpet is currently only in the bedroom areas. The remainder of the unit is tiled. The Contractor shall purchase, deliver, remove old carpet, prepare subsurface, install tile, grout, sealant over applied grout, provide for room transitions, install ceramic baseboard, and replace door stops where needed.

1.3.7.9.4. Carpet Maintenance: The Contractor shall wet clean, sanitize and deodorize all carpet according to the manufacturer’s recommendations (Technical Exhibit 2). Upon completion of cleaning, all carpets shall be stain protected. The process used shall neither damage carpet nor violate manufacturer’s recommendations for carpet cleaning. Chemicals used for cleaning shall be safe for household use and shall be used IAW PWS Paragraph 1.13, HAZMAT Material Safety Data Sheet (MSDS).

1.3.7.9.5. Private Area Patio/Driveway/Garage/Sidewalk Masonry Surface Repair: When requested by the COR, the Contractor shall provide services to maintain surfaces. Floor/surface service shall be accomplished as SBI. Work may be performed anywhere in the interior or exterior of a facility in occupied or unoccupied units or facilities and includes the removal and replacement of door stops or installation of new door stops, the removal and replacement of transition piece from one surface to another to match installed surface regardless of the type of surface work being accomplished. Work shall include all labor and material on any type of surface or sub-surface repair or replacement to make surface whole and usable. A different type of surface may be ordered to replace an existing surface. This type of work when requested includes the removal of sub-surface or existing surface. When two different types of surfaces are involved in the work such as glazed tile being replaced with concrete block surface, it shall include the newly installed surface, removal of old surface and sub-surface preparation work for new floor.

1.3.7.9.5.1. Replace Patio Surface Stone Tile: The Contractor shall maintain patio surface stone tile floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in size and color. If replacement floor finish does not match existing size and color, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.5.2. Replace Driveway/Sidewalk Surface Stone: The Contractor shall maintain driveway/sidewalk surface stone floor by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in size and color. If replacement floor finish does not match existing size and color, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.9.5.3. Replace Garage Floor Surface Tile: The Contractor shall maintain garage floor surface tile by replacement. New floor surfaces shall be free of ridges, waves, laps, split seams, and other defects. Replacement shall match existing in size and color. If replacement floor finish does not match existing size and color, the Contractor shall notify the COR who will determine if the entire floor in the room should be replaced or not.

1.3.7.10. Replace Countertop: The Contractor shall replace countertop as SBI service. When size and color cannot be matched, the Contractor shall obtain approval of replacement size and color from the COR before installing a new countertop. The Contractor shall install new countertops without visible seams.

1.3.7.11. Replace Vanity/Vanity Top: The Contractor shall replace vanity or vanity tops as SBI service. Vanity tops shall be replaced with existing size and color. When the size and color cannot be matched, the Contractor shall obtain approval of replacement size/color from the COR before installing a new vanity/vanity top.

1.3.7.12. Replace Bathtub: The Contractor shall replace bathtub as SBI service. This includes the replacement of curtain/rod, door repair/replacement if required. When the size and color cannot be matched, the Contractor shall obtain approval of replacement size and color from the COR before installing a new bathtub.

1.3.7.13. Replace Shower Base: The Contractor shall replace shower base as SBI service. This includes the replacement of curtain/rod, door repair/replacement if required. When size and color cannot be matched, the Contractor shall obtain approval of replacement size and color from the COR before installing a new shower base.

1.3.7.14. Private Yard Landscaping: Upon request of the COR, the Contractor shall improve the drainage or repair damaged landscaping in housing areas. The Contractor shall prepare the soil to sod grounds area regardless of cause to meet the standards of surrounding areas. The Contractor shall provide irrigation/watering until newly installed seed, sod or grass can support itself by natural rainfall.

1.3.7.14.1. Yard Maintenance Landscaping by Reseeding Lawn: The Contractor shall prepare surface, re-seed area ordered, and maintain IAW standards set forth in PWS Paragraph 1.3.7.15, Exterior Grounds Maintenance. The Contractor shall provide irrigation/watering until newly installed seed, sod or grass can support itself by natural rainfall.

1.3.7.14.2. Yard Maintenance Landscaping by Replacing Sod Lawn: The Contractor shall prepare surface, sod area ordered and maintain IAW standards set forth in PWS Paragraph 1.3.7.15, Exterior Grounds Maintenance. The Contractor shall provide irrigation/watering until newly installed seed, sod or grass can support itself by natural rainfall.

1.3.7.14.3. Yard Maintenance Landscaping by Applying Mulch: The Contractor shall prepare surface, remove weeds, apply weed barrier prior to applying 2 centimeters of mulch to previously mulched areas.

1.3.7.15. Exterior Grounds Maintenance: The COR will provide the Contractor a list of facilities or units to be serviced. The Contractor shall provide exterior grounds maintenance service for units scheduled for COM (Appendix 4). Grounds maintenance may also be performed in occupied and unoccupied units/facilities, and shall be handled in accordance with paragraph 1.4 of this PWS and Technical Exhibit 5, item 5. The Contractor shall provide service for improved grounds as follows:

· Mow Improved Grounds: The Contractor shall mow improved area; grass shall be maintained at a growth height not to exceed six centimeters.

· Edging: The Contractor shall edge sidewalks, driveways, curbs, and other concrete or asphalt edges located in the improved grounds for those facility/areas. Edging shall include removal of vegetation from cracks in sidewalks, driveways, and curbs one to two centimeter from the edged surface and to a depth of three to four centimeters.

· Trimming Grass and Weeds: The Contractor shall trim grass and weeds up to trees, shrubs, buildings, fences, benches, tables, poles, posts, fire hydrants, parking lot bumper blocks, boulders, and other fixed obstacles. Trimming height shall match surrounding area grass heights. This task involves all improved grounds in areas requiring service. All areas shall be trimmed concurrent with mowing. Damage to trees and shrubs from trimming shall be repaired by the Contractor.

· Trim Trees, Bushes and Scrubs: The Contractor shall trim trees, shrubs, bushes, rosebushes and hedges. Trimming shall present a neat and professional appearance. All improved trimming shall look well manicured at all times. Damage to trees and shrubs from trimming shall be repaired by the Contractor

· Irrigation/Water: The Contractor shall ensure all improved areas including flowerbeds, shrubs and trees receive sufficient amounts of water necessary to present a uniform green color without browning or becoming barren areas as a result from lack of water. The Contractor shall provide watering hoses and portable watering devices for irrigating areas.

· Remove Debris/Police: The Contractor shall perform general litter patrol in all areas as requested by the COR. Responsibilities shall include such items as the removal and disposal of all natural debris, (tree limbs, dry brush, rodent habitats, leaves etc.), and man-made debris. The Contractor shall police areas identified by the COR. The Contractor shall remove fallen leaves from those areas indicated by the COR.

· Refresh Mulch: The Contractor shall ensure all mulched areas are free of weeds and contain a minimum of 2 centimeters of mulch throughout the mulched areas.

1.3.7.16. Grounds Snow and Ice Removal: The COR will provide the Contractor a list of facilities or units to be serviced. Sidewalks shall be cleared of snow and ice between 0700 and 2200 hours on any day that the weather requires snow or ice removal. The Contractor shall remove snow and ice from all sidewalks in front of the unit from the dividing line between the next unit and facility. The Contractor shall ensure a pathway of one meter wide is free of snow accumulation, piles, or drifts. This may require multiple snow/ice removals each day. The Contractor shall provide all ice removal material and shall remove and dispose of excess built-up ice removal material accumulation when it is no longer required. The COR will provide the Contractor a daily schedule of newly assigned units which require snow/ice removal prior to initial inspection. The Contractor shall remove snow/ice from driveways, sidewalks and porches/patios of newly assigned units at the assigned time of the scheduled initital inspection. The use of salt to melt ice shall not be used except in extreme cases determined by the Contractor in coordination with the COR.

1.3.7.17. COM Maintenance: When requested by the COR, the Contractor shall provide COM maintenance as described in Appendix 4 (COM Maintenance).

1.3.7.18. COM Cleaning: When requested by the COR, the Contractor shall provide COM cleaning for Government Funded and Non-Government Funded cleaning requirements as described in Appendix 4b (COM Cleaning).

1.3.7.18.1. Government Funded Cleaning: The Contractor shall provide COM cleaning standard as authorized by the COR and described in Appendix 4b (COM Cleaning). Government cleaning is used when departing Temporary Lodging Allowance (TLA) is authorized or after repair/replacement of Family Housing units.

1.3.7.18.2. Non-Government Funded Cleaning: The Contractor shall provide COM cleaning standards as authorized by the COR. Non-Government cleaning is other than Government Funded Cleaning and the requirements may be partial or compelte as described in Appendix 4b (COM Cleaning).

1.3.7.19. Removal of Abandoned Household Quantities of Hazardous Waste: The Contractor shall perform general cleaning by removal of contained and spilled household hazardous waste and transport it to the nearest Government recycle center for disposal when requested by the COR. Areas of hazardous waste removal include interior and exterior of facilities.

1.3.7.20. Removal of Abandoned Automobile Tires on Rims, Tires Without Rims or Batteries: When requested by the COR, the Contractor shall perform general cleaning of area affected by removing automobile tires on rims and motor vehicle batteries transporting them to a disposal area off base.

1.3.7.21. Fire Damage Clean-up: When requested by the COR, the Contractor shall perform general cleaning of areas affected, cabinets, closets, walls, ceiling, and floors by fire/smoke in order to re-inhabit the affected area. Electrical supply may or may not be available to accomplish cleaning. Temporary electrical hook up if needed shall be provided by the Contractor. Cleaning may consist of wet/dry vacuum of area or manually wiping to remove soot. Unit/Facility to be cleaned may be occupied or empty and may include any part of a facility.

1.3.7.22. Abandoned Trash Removal: When requested by the COR, the Contractor shall perform general cleaning by removing bulk trash items from inside or outside of units or facilities. Items to be removed may be in basement, attic, interior or exterior or any other area of KMC housing. The Contractor shall remove refrigerators, including disposing of Freon, when found in FH. The Contractor shall pick up all items less than 3 cubic meters total and then transport to the nearest Government recycle center for disposal. Any item(s) in excess of 3 cubic meters total or more shall be picked up and moved by the Contractor to a dumpster provided by the Government. This dumpster will normally be located within 50 meters of bulk trash location.

1.3.7.23. Special Request Cleaning: When requested by the COR, the Contractor shall perform special request cleaning with high-pressure power wash equipment. The Contractor, in some cases, may be required to provide water and electrical supply to operate Contractor-supplied equipment at remote locations. Item(s) or areas to be cleaned include such things as, but are not limited to, patios, fences, driveways, parking spaces, playground equipment, outdoor recreation equipment, trash receptacles and trash enclosures. Some item(s) or areas to be cleaned may require the use of a high reach lift or scaffolding for items such as the covering over the top balcony on the top floor of multi-family dwellings or stairwell entrance covers.

1.3.7.24. Dust Down Cleaning: The Contractor shall clean the items listed, but the list is not intended to be all inclusive or limited to the following cleaning items:

· Damp mop floors

· Sweep/Vacuum floors

· Windows, fixtures, mirrors, tiles, light fixtures, blinds/shades

· Wipe down appliances, countertop, sink

· Wipe down radiators, utility pipes, vents, ducting

· Wipe all pantries, stairwells, closets, cabinets, shelves

· Remove cobwebs, debris, and trash from premises (responsibility for exterior cleaning is 15 meters around the exterior.)

Dust down cleaning shall be completed within 24 hours of request from the COR with the exception of holidays (reference paragraph 1.16.11.1.) and weekends.

1.3.7.25. Facility Cleaning Program (FCP): The Contractor shall develop a FCP Plan and schedule for the cleaning of FH facilities listed in Appendix 1 (List of Facilities to Maintain) that meet the frequencies and times IAW Appendix 10 (Facility Cleaning Schedule). The Contractor shall develop comprehensive written procedures, schedules and guidelines to implement a FCP. The FCP shall be performed as scheduled. The FCP shall be accomplished to keep all facility interior/exterior components and housing common use areas in such condition that they remain clean, safe and they may be continually utilized for their intended purpose at their designated capacity and efficiency. Before commencing work that renders walking surface slippery, the Contractor shall place safety signs in English and German at appropriate locations to warn pedestrian traffic of wet floors and slipping hazard. Signs shall be removed when walking surface is no longer wet. The Contractor shall provide the FCP to the COR Supervisor or Alternate for acceptance within 2 workdays after the performance start date.

1.3.7.25.1. FCP Schedule: For regular stairwell/common areas/basements facility cleaning a monthly schedule shall be posted and maintained in each stairwell being cleaned by the Contractor. The schedule shall be placed in a Contractor provided and maintained transparent wall hung display case by the entrance door of each stairwell. See Appendix 10a (Monthly Stairwell Cleaning Schedule) for information that shall be contained on schedules.

1.3.7.25.2. Contractor Discovered Deficiencies Found During FCP: Any unusual circumstances or maintenance discovered by the Contractor such as leaking heat lines, or obstructed access to areas to be cleaned, or move-in/out of residents during FCP inspections shall be brought to the attention of the COR by telephone call within one hour of discovery and follow-up with an email within the first hour of the next duty day.

1.3.7.25.3. Regular Stairwell/Common Areas/Basements Facility Cleaning: IAW times and frequencies identified in the Appendix 10 (Facility Cleaning Schedule), the Contractor shall clean all accessible common area of a facility such as floors, walls, ceilings, stairwells, hallways and common areas including moveable entrance walk-off carpet surfaces and surfaces under carpet, dirt traps in the facilities common areas to remove all loose litter, debris, dust and loose foreign matter from surfaces. The Contractor shall pick up any item such as foot mats in stairwell and clean under the mats, replace the mat to their original position when surface is cleaned. It is the Contractor’s responsibility to obtain access for service, including locked room(s). Ensure all areas when finished are free of spills, removable stains, superficial marks, loose debris and are dry. Dust all vertical and horizontal areas so they are free of loose visible debris, dust and cobwebs including exposed pipes and ducts. Damp wipe and spot wash all vertical and horizontal surfaces so that they are free of impacted debris and removable spots, stains and graffiti. Remove and dispose of all loose trash from inside the facilities common area and empty all wastebaskets in common use areas including entrance step waste receptacles into the nearest trash dumpster. Clean all entrance doorframes and door glass on both sides so that smudges, smears, and foreign matter are removed. Clean exterior entranceway steps by sweeping, removing trash, and removing dirt, leaves, and any objects not supposed to be there within 2 meters of the center of the entrance door. Clean all exterior stairwells on all buildings that have exterior stairwells by sweeping, removing trash, and removing dirt, leaves, and any objects not supposed to be there. The Contractor shall provide cleaning crews training to properly clean fire sprinkler system heads, or alarm system detectors. Foreign matter, such as but not limited to, feces or urine found by the Contractor during cleaning operation shall be reported to the COR and the Contractor shall remove, clean and disinfect the contaminated area. When a regular cleaning day falls on a holiday (German or American), the regular cleaning shall be performed either the workday preceding scheduled cleaning day or the first workday after the scheduled cleaning day. Regular Stairwell/Common Areas/Basements Facility Cleaning shall be completed and ready for government acceptance by 1100 hours on the day cleaning is scheduled. The Contractor’s cleaning schedule shall reflect holiday cleaning schedule.

1.3.7.25.4. Extensive Cleaning: When requested by the COR, the Contractor shall provide extensive cleaning for an entire facility, to include common areas. The Contractor shall extensively clean, by power scrubbing and stripping wax from all accessible floors in the facilities stairwells, halls, and common areas to remove stains, spills, ingrained dirt, scuff marks and impacted debris from all floor surfaces, and floors must be refinished IAW standard industry practice or manufacturer’s recommendations. The Contractor shall disinfect basement floor with a disinfecting agent. When finished, the floor surface shall be clean and free of foreign objects. Overhead piping systems and cable ducts in the basement hallway shall have been free of visible loose debris, dust, fluff and lint. Walls shall be fully washed, free of impacted debris, dust, cobwebs and removable stains/graffiti, areas shall be clean and free of foreign objects. All vertical and horizontal areas shall be free of dust debris and cobwebs. The Contractor shall provide cleaning crews training to properly clean fire sprinkler system heads, pull boxes and alarm system detectors. The Contractor shall complete work within 30 calendar days after work is ordered. Obtaining access for service and COR surveillance to locked room(s) is the Contractor’s responsibility. The Contractor shall notify all facility residents of facilities that will be receiving extensive cleaning by posting a notice on the bulletin board at each stairwell entrance 5 calendar days in advance of cleaning. The Contractor shall document cleaning in the facility maintenance file and report completed work in the recurring maintenance report.

1.3.7.25.5. Periodic Cleaning: IAW times and frequencies identified in the Appendix 10 (Facility Cleaning Schedule), the Contractor shall clean the interior and exterior of all windows frames, sills and glass in the stairwells and common areas of the facilities including the exterior of the resident’s storage room windows and window frames listed in Appendix 1 (List of Facilities to Maintain). Before commencing work that renders walking surface wet, the Contractor shall place safety signs in English and German at appropriate locations to warn pedestrian traffic of wet floors and slipping hazard and remove signs when walking surface is no longer wet. The Contractor shall notify all facility residents of facilities that will be receiving periodic cleaning by posting a notice on bulletin board at each stairwell entrance 5 calendar days in advance of cleaning. The Contractor shall document cleaning in the facility maintenance file and report completed work in the recurring maintenance report. All interior and exterior light fixtures globes need to be cleaned inside and out, replaced if missing or defective. All inoperative light bulbs and tubes shall be replaced. Clean entrance covers over entrance doors to remove all debris. Glass entrance covers over entrance doors shall be cleaned inside and out including gutters and downspouts. Obtaining access for service and COR surveillance to locked room(s) is the Contractor’s responsibility.

1.3.7.26. Pet Relief Station Inspection & Bag Replacement (PRS): The Contractor shall inspect pet relief stations and ensure stations are functional and have dispensing bags at all times for facilities listed for PRS Recurring Work Program (RWP) in Appendix 1 (List of Facilities to Maintain). Inspection and bag supply shall be IAW times and frequencies identified in Appendix 9 (RWP Schedule). The Contractor shall request pet relief station maintenance IAW PWS Paragraph 1.5.4.1, Contractor Maintenance Discovered Deficiencies Found During RWP, and IAW PWS Paragraph 1.4, Direct Scheduled Work (DSW), and maintain IAW Technical Exhibit 5 (Direct Scheduled Work).

1.3.7.27. Fire Place and Chimney Cleaning: The Contractor shall provide DSW, RWP and SBI service to inspect and clean fire places and chimneys IAW National Fire Protection Association Code Standard Number 211. At a minimum, cleaning shall be accomplished annually. The Contractor shall notify the COR in the event repairs are needed and the extent of the repairs. Chimney flue, fire box, damper, and ash dump shall be free of ashes. Chimney and fire place shall be free of loose creosote, dirt, and debris; see Appendix 1 (List of Facilities to Maintain).

1.4. DIRECT SCHEDULED WORK (DSW)

The Contractor shall develop and implement a DSW system that is responsive to the residents and has the capability to receive, classify and handle emergency, urgent, routine (See Appendix 6 for DSW Classification) service requests, administrate DSW service and RWP service IAW this PWS. The Contractor shall receive service requests, provide labor, material, equipment, transportation, supervision, permits and quality control to accomplish DSW and RWP service. The Contractor shall respond with a proper skill mix, experience, equipment and materials to address emergency, urgent, routine, and RWP work without delay for all facilities listed for DSW and RWP in Appendix 1 (List of Facilities to Maintain). Each category of service shall have a response time and maximum resolution time IAW Appendix 6 (Direct Scheduled Work Classification). In all instances when an item is requested for service the Contractor shall provide the initial response and troubleshoot the problem. The Contractor shall develop comprehensive written procedures and plan guidelines to implement a DSW system to perform all work IAW the performance standards and workmanship identified IAW this PWS Paragraph 1.2., Performance Standards and Workmanship and Paragraph 2.0, Service Summary (SS). NOTE: DSW includes all labor and material up to €100.00 and any other work/item not listed as a separate line item. SBI within DSW shall be invoiced as SBI within the specific Contract Line Item Number (CLIN).

1.4.1. Contractor Supplied Materials and/or Parts For DSW: Contractor furnished material and/or parts shall be subject to testing and/or approval by the COR. All material costs up to €100.00 shall not be priced separately. All DSW material cost in excess of €100.00 shall be charged to the applicable CLIN for material. When the total material cost of a DSW service exceeds $3,000.00 ($-amount to be converted into Euro [€] per the respective exchange rate identified on the each Task Order), the Contractor shall notify the COR immediately of discovery. In such cases and upon request by the CO, the Contractor shall provide a detailed written cost estimate supported by a minimum of 3 independent offers to the CO. The Contractor shall not commence work until an oral or written order is provided by the CO. The Contractor shall maintain original delivery tickets, sales slips, or other documents identifying items purchased under the cost reimbursement portion of this contract. All documents described in this paragraph shall be filed by service call number in the appropriate facility maintenance folder for the facility. The Contractor shall invoice these items monthly.

1.4.1.1. Replacement Items: Contractor-furnished materials used in maintenance, repair, and replacement shall be of a quality equal to or better than items replaced. The Contractor shall consider aesthetics such as color and texture when selecting materials. If existing aesthetics cannot be matched, the Contractor shall submit proposed variations for approval to the COR. The Contractor shall obtain the COR’s written approval before Contractor installation. When the COR determines the items are repairable, the Contractor shall repair and reuse the items before using new items. When the COR determines the items to be replaced are non-repairable, the Contractor shall replace the non-repairable items. The Contractor shall prepare items to include removal of hazardous material such as but not limited to Freon, palletize and turn in the items to the DLA Disposition Services. The Contractor shall prepare paperwork required by DLA Disposition Services.

1.4.1.2. Replacement Parts: All Contractor parts, supplies, materials, and equipment provided under this contract shall be new and of the original equipment manufacturer or equivalent if the original manufacturer is no longer available. Rebuilt or reconditioned parts shall be utilized only upon written approval of the COR. The Contractor shall be responsible for procuring all required repair and replacement parts and these parts will be reimbursable by the Government based on actual cost incurred by the Contractor and upon provision of proof.

1.4.2. Downgrade of DSW Service Classification While Waiting Material Delivery: Any DSW service request requiring the ordering of parts shall not be downgraded while awaiting parts. Questionable classification of service calls shall have the appropriate class determined by the COR.

1.4.3. Work Considered Not Within Scope of Contract: The Contractor shall follow the procedures outlined in the PWS Paragraph 1.14.2, Suspected Warranty Reporting, if the item/issue is suspected as warranty, or refer the item/issue in writing to the COR/Contracting Officer within 1 workday of discovery explaining why the work is considered not within scope of the contract.

1.4.4. Contractor Discovered Deficiencies Found During DSW: The Contractor shall immediately notify the COR by telephone and follow up with an email within the first hour of the next duty day of any unusual circumstances or maintenance discovered by the Contractor such as leaking heat line belonging to another contractor discovered during a DSW service.

1.4.5. Reserved.

1.4.6. DSW Classification Upgrades: When an upgrade of service classification is requested by the COR, the Contractor shall upgrade the service classification from routine or urgent to emergency to assist in solving special cases.