Attachment_1_AGE_Fuels_and_TA_PWS.docx

AGE Performance Work Statement Performance Work Statement

PERFORMANCE WORK STATEMENT

FOR

AEROSPACE GROUND EQUIPMENT SUPPORT, FUELS MANAGEMENT AND TRANSIENT ALERT

Contents

APPENDIX LISTING

Section 1 Aerospace Ground Equipment (AGE) Description of Services

1.1 Required Services

The contractor shall provide personnel, equipment, tools, materials, vehicles, supervision, logistics, training, technical support, and other items and services (except those items and services specifically identified as government furnished) necessary to manage and perform the services of this contract. The contractor shall provide AGE maintenance, support tasks, and functions specified within this Performance Work Statement (PWS). The term AGE used throughout this PWS refers to powered/non-powered Aerospace Ground Equipment, Flightline fire extinguishers, munitions material handling trailers/components, armament, and equipment other than AGE as determined by the Contracting Officer (CO) and Contracting Officer’s Representative (COR) listed in Appendix F. AFI 21-101 Aircraft & Equipment Maintenance Management and AFI 21-101/United States Air Force Europe (USAFE) Supplement and local instructions are referenced extensively throughout this PWS. AFI 21-101, AFI 25-101, applicable USAFE Supplements and local instructions, tasks and responsibilities shall be accomplished as specified and changes to these instructions shall be monitored contractor to ensure continuous compliance throughout the life of the contract. The contractor is not required to follow the organizational structure outlined within AFI 21-101 and AFI 21-101/USAFE Supplement, as long as all tasks and responsibilities identified within these regulations and this PWS are successfully accomplished. The contractor must be able to perform multiple tasks simultaneously to fulfil all requirements of this PWS.

1.2 Maintenance Discipline

Maintenance discipline involves integrity in all aspects of the maintenance process. It is the responsibility of contractor’s personnel to comply with all written guidance to ensure required repairs, inspections, and documentation are completed in a safe, timely, and efficient manner. The contractor shall use Technical Orders (TOs) to maintain equipment in accordance with (IAW) AFI 21-101, Para’s 1.5 and 1.6. TOs must be at the job site and followed to ensure all safety, warnings, and cautions are adhered to. Strict adherence to TOs is critical to ensure the safety of all personnel.

1.3 General Overview of Requirements

The contractor shall provide maintenance actions to include, but are not limited to, cleaning, corrosion control, inspection, repair, overhaul, modification, preservation, refurbishment, troubleshooting, testing, storage, and prepare equipment for deployment of AGE. The work shall be accomplished by the contractor in accordance with the provisions of the basic contract, terms and conditions set forth herein. In addition, the contractor shall provide AGE familiarization training to users of AGE, operate AGE and provide upkeep on media blast booth and paint booth.

1.4 Scheduling Functions

1.4.1 Maintenance Scheduling

The contractor shall ensure Integrated Maintenance Data System (IMDS) is used for equipment scheduling to the maximum extent possible IAW Air Force Computer System Manual (AFCSM) 21-Series.

1.4.2 Mission Essential AGE Status Reporting

The contractor shall monitor, update and report on AGE in a monthly serviceability report due to the War Reserve Materiel Officer/Non-Commissioned Officer (WRMO/NCO) on the last working day of every month. For equipment that is not available as requested on any Indirect Mission Support Request (IMSR), the contractor shall notify the WRMO/NCO and the COR keeping them up dated until the equipment is available to fulfill the IMSR. For these mission essential out of commission AGE, the status report shall include field number of unit, reason unit is down and repair/inspection estimated time in commission (ETIC). For mission essential AGE down for parts, status shall include part nomenclature and estimated delivery date. ETICs shall be updated as changes occur and made available when requested. In addition, the contractor shall provide the COR and WRMO/NCO with an electronic copy of the monthly and yearly averages of status. The contractor shall further notify the COR and WRMO/NCO of any extenuating circumstances that would cause delays exceeding the time frame in applicable AFIs or TOs for returning equipment to a serviceable condition.

1.4.3 Commission Rate

The contractor shall maintain a minimum monthly in-commission rate of 85% on all equipment that is listed under the firm fixed price of this contract and currently on hand. The contractor shall monitor, update and report at a minimum the following to the 420 ABS/LR Chief during weekly production meetings:

· In-Commission (IC) Rate by equipment type and overall fleet IC rate.

· Out-of-Commission for Maintenance (OCM) Rate by equipment and overall fleet OCM rate.

· Out-of-Commission for Inspection (OCI) Rate by equipment and overall OCI rate.

· Out-of-Commission for Supply (OCS) Rate by equipment and overall OCS rate.

· Outstanding Time Compliance Technical Orders (TCTOs)

· Quantity of deployed equipment and type

· Quantity and type of equipment handed over for special events

1.4.4 Back Log

The contractor shall not exceed two weeks’ worth of equipment back-logged for scheduled inspections or scheduled/unscheduled maintenance actions. The contractor shall not exceed 45 days back-log for accomplishing 03 and 04 priority equipment maintenance.

1.5 Maintenance of AGE

The contractor shall perform maintenance of AGE to include storing, cleaning, servicing, inspecting, troubleshooting, repairing, corrosion control, painting and modifying of assigned/non-assigned equipment IAW AFI 21-101/USAFE Supplement, applicable TOs, TCTOs, and local directives.

1.6 AGE Inspections

The contractor shall inspect AGE, IAW AFI 21-101/USAFE Supplement, applicable TOs, TCTOs, one time inspections and local directives.

1.7 Movement of AGE

1.8.1 Movement of AGE for RIAT or Construction

The contractor shall be responsible for relocating and transporting equipment prior to and after RIAT for alternate AGE storage. Should any of the AGE storage facilities or surrounding areas require maintenance the contractor will move the necessary equipment as requested by the COR/ CO.

1.8.2 AGE Pickup and Delivery for TDY Aircraft

The contractor shall be responsible for delivery, servicing and pickup of powered/Non-Powered AGE to a predetermined staging area for customer based TDY aircraft.

1.8.3 Staging Area

The contractor shall develop a local checklist to document the handover of equipment at the staging areas. The contractor shall check all AGE located on the staging areas for serviceability prior to hand over to using organizations. As a minimum, all equipment will be inspected to the service inspection work card criteria. The contractor shall coordinate staging area locations with airfield managers per special event.

1.8 Corrosion Control

The contractor shall ensure an AGE Corrosion Control and Prevention Program is maintained and a field number system is established IAW TO 35-1-3, TO 1-1-8, TO 1-1-691, MAJCOM instructions, and equipment specific TOs. The contractor shall develop and implement a tracking system to prioritize complete repainting for AGE equipment based on a “worst is first” principle. The contractor shall operate the paint booth, media booth and equipment, and Corrosion Prevention and Control Program IAW TO 35-1-3, TO 1-1-8, TO 1-1-691, other applicable TOs and commercial manuals. The contractor shall coordinate with Fabrication Flight at RAF Mildenhall for work beyond the AGE work center capability. The contractor shall coordinate with 420 ABS Ground Transportation to have parts or equipment transported to RAF Mildenhall. The contractor shall also provide operators inspections and maintenance on the paint booth listed in appendix G. The Government shall pay the contractor for necessary maintenance above and beyond that detailed in the Paint Booth users’ guide IAW PWS Section 11.

1.9 Gaseous and Cryogenic Servicing Units

The contractor shall perform chassis, enclosure and trailer maintenance on towable liquid oxygen, liquid nitrogen, gaseous oxygen and gaseous nitrogen servicing carts IAW AFI 21-101, Para 4.4.2.3 and applicable TOs. The contractor shall be responsible for the handover of liquid oxygen carts, gaseous oxygen carts, and nitrogen carts to using organizations, servicing stations and maintenance facilities.

1.10 Munitions Material Handling Trailers/Components

The contractor shall be responsible for the maintenance of munitions handling trailers/components consisting of model type MHU-110, MHU-141, Aluminum Rail Sets and Munitions Assembly Conveyor IAW applicable TOs. The contractor shall maintain munitions and trailer components attached to or on the trailers.

1.11 Armament

The contractor shall perform off-aircraft equipment maintenance for assigned armament support assets IAW AFI 21-101 Para. 4.6 and applicable, AFI’s and TOs.

All equipment to be maintained is listed in appendix F, WRM Equipment List 220AC and 220WR.

1.12 Fire Extinguisher Inspections

The contractor shall perform inspections, organize maintenance, and marking requirements on WRM flight-line fire extinguishers IAW AFI 25-101, AFMAN 91-203 owner’s service manual, and National Fire Protection Agency (NFPA)-10 Standards for Portable Fire Extinguishers. In addition, the contractor shall wash fire extinguishers and report weight findings to the RAF Fairford fire department annually.

1.13 AGE Lead Responsibilities

The contractor shall designate an employee as the AGE Lead to perform all duties and responsibilities that are outlined in paragraph 2.10 of AFI 21-101, AFI 21-101 USAFESUP, and applicable instructions, and IAW the PWS. The Contractor shall document this on an appointment letter. The Age Lead shall have a current U.S. Secret clearance.

1.14 Corrosion Qualified Products Listing

The contractor shall monitor the Qualified Products Listing (QPL)/Qualified Products Database (QPD) for changes at least quarterly. The review shall have the date of review and the Flight Chief’s or contractor equivalent signature as a minimum. The contractor shall maintain a copy of the QPL/QPD review for applicable products and ensure only approved coating materials and cleaning compounds are used to accomplish the requirements of this PWS. QPLs/QPDs can be found at http://quicksearch.dla.mil/qsSearch.aspx.

1.15 Condemnation and Repair

Whenever possible, defective XF or XB parts shall be repaired or rebuilt rather than replaced, except when not economically advantageous to the US Government or if mission requirements should dictate.

XF – Expendable, highest level of repair field XB – Expendable, highest level of repair user

1.16 Support

Support for tasks that require facilities or capabilities not available at RAF Fairford shall be provided by the government via support agreements or sent to a local vendor with government approval. These tasks can include but are not limited to: welding, brazing, sheet metal work, fabric work, machining, tire buildup (requiring safety cage), remanufacture/refurbish of parts/assemblies, and non-destructive inspection. Requests for government support by the contractor shall be properly documented using Maintenance Information Systems (MIS) IAW AFI 21-101 and applicable TOs.

1.17 Maintenance Assist

The contractor shall submit a maintenance assist through AutoTAR IAW TO 00-25-107 prior to the modification of any AGE.

1.18 Lifting Devices

The contractor shall maintain and operate hoists, cranes, slings, and other lifting equipment in a safe manner to prevent damage to DoD property. Lifting devices shall be inspected, maintained, and operated IAW AFMAN 91-203. Non Destructive Inspection (NDI) will be provided by the government at RAF Mildenhall. The contractor shall contact 100 ARW/MXS at RAF Mildenhall to organize the tests and or inspections and shall arrange transport of the item(s) to RAF Mildenhall utilizing Ground Transportation at RAF Fairford.

1.19 Hydrostatic Testing

The contractor shall perform and or coordinate any pressurized gaseous cylinders requiring hydrostatic testing. When required by TOs and approved by the COR the contractor shall coordinate off-base servicing to include scheduling, delivery, and pick-up from an authorized servicing facility. The Government will pay the contractor for the price of the authorized off-base services IAW PWS Section 9.

1.20 Meetings

The contractor personnel shall attend meetings at RAF Fairford as required by AFIs or the government.

Section 2 Transient Alert

2.1 Transient Alert (TA) Services

The contractor shall perform Transient Alert services and comply with all applicable laws, AFI’s, AFMANS, TO’s, and commercial practices. The AGE section shall provide all TA qualified personnel, equipment (not identified as government furnished or shared use), materials, training, and supervision necessary to perform TA services for RAF Fairford. The contractor shall perform TA services that include, but are not limited to, aircraft movement and marshalling, safety management, and special event support. These services shall be performed for one aircraft at a time. The contractor shall ensure the safe direction and movement of transient aircraft to and from designated parking areas. All parking areas shall be FOD checked prior to arrival and after departure. The contractor shall remain in contact with base operations and/or ground control on any aircraft requiring “follow-me” service to and from designated parking spots during normal flight line hours of operation (0730-1630) or as required and mission dictates. The 420 ABS Squadron Commander is the authority on flight line hours of operations and can extend the hours of operation to meet mission needs. The contractor shall ensure employees possess certification that validates knowledge of aircraft maintenance practices and flight line procedures before starting work. The Contractor shall certify all employees to perform those tasks set forth in the PWS. Records of training qualifications and certification initial and recurring shall be maintained by the Contractor on file and be available for Government review, as required. The contractor shall ensure annual transient aircraft landing data is submitted to the respective MAJCOM AGE functional manager by 1 February. Data will reflect previous year's transient aircraft landings by aircraft Mission Design Series (MDS) and is obtained from local Transient Alert managing office. Record arrivals and departures of transient aircraft on AF Form 861 IAW 21-101. The contractor shall maintain a recall roster of key personnel and will provide it to the COR who will distribute it on a need to know basis to applicable base points of contact for any potential after-hours requirements.

2.2 Arrival Services

The contractor shall perform arrival services IAW applicable TO’s, Job Guide (JG), AFI’s, and TO 00-20-1 ACC/AMC. Contractor personnel shall adhere to Local Applicable instructions to Airfield Operations and Base Flying Procedures.

2.2.1 Prepare parking spot for aircraft arrival.

2.2.2 Remove Foreign Objects (FO) from assigned parking and work areas prior to aircraft arrival and after departure.

2.2.3 Preposition all necessary safety and ground equipment as required for aircraft parking procedures prior to engine shutdown. Equipment includes nut not limited to fire bottles and or extinguishers, chocks, ladders, maintenance stands and ground wires.

2.2.4 In the event of a shortage of flight line fire extinguishers, Transient Alert personnel shall contact the fire department to arrange adequate fire protection coverage during this time period.

2.2.5 Provide follow-me service (to include movement of any aircraft--base assigned or transient--when requested) from the designated taxiway to designated parking spot.

2.2.6 Marshall Aircraft into the parking spot wearing a reflective vest and using all appropriate safety equipment.

2.2.7 The contractor shall insert wheel chocks before aircrew or aircraft commander departs the cockpit and ground aircraft (when required by TOs or local procedures).

2.2.8 Connect and operate any Aircraft Ground Equipment (AGE) required for recovery of aircraft, to include user’s daily inspection of equipment.

2.2.9 Perform aircraft chute retrieval as required, assist aircrew when requested on installing a new chute.

2.2.10 The contractor shall position mobile staircase truck and assist crews as required.

2.3 Departure Services

The contractor shall perform the following departure services for Transient Aircraft; position, connect/disconnect, and operate AGE and other support equipment as required or mission dictates. The contractor shall also remove chocks before aircraft departure.

2.4 Emergency Services

The contractor shall provide transient alert services as described above for ground/in-flight emergencies.

2.5 Airframe TA Requirements

The below table identifies airframe types and requirements IAW PWS section 2.

Section 3 Fuels Description of Services

3.1 General Scope of Work

This PWS is for contracted operational and management services on Air Force (AF) installations (RAF Fairford and RAF Welford). General services are identified under Scope of Work and Performance Requirements, and base specific requirements will be specified. The contractor will be responsible for providing the necessary personnel and resources to accomplish all tasks specified herein at Contractor expense unless specifically stated otherwise. The contractor shall provide personnel, equipment, tools, materials, vehicles, supervision, logistics, training, technical support, and other items and services (except those items and services specifically identified as government furnished) necessary to manage and perform the services of this contract. The Contractor will ensure safe, accurate, and timely receipt, storage, transfer, issue, and accountability of all Defense Working Capital Fund (DWCF)-owned petroleum products and cryogenic products under their control. The contractor will perform required maintenance to ensure facilities, associated systems, vehicles, and equipment remain operational to meet the base mission. The contractor is not required to follow the fuels management flight structure outlined within AFI 23-201 Fuels Management, as long as all tasks and responsibilities identified within AFI 23-201, DLA Policy 7 and this PWS are successfully accomplished. The contractor will comply with environmental protection, safety, and security directives. Tasks identified in this PWS, AFI 23-201 and DLA Policy 7 for the Fuel Information Service Center (FISC), Terminal Manager(TM), Product Issues, Accounting/Auditability, Quality Surveillance/Laboratory, and Preventive Maintenance (PM) shall be performed by the contractor. The contractor must be able to conduct multiple tasks simultaneously and abide by the Two Person Policy without causing any impact to other tasks. Contractor performance will be evaluated and payment based on the standards identified. Historical workload data is provided in Appendix F.

3.2 General

The contractor shall comply with all applicable AFIs, TOs, DLA Policies, federal, local, and international agreements, compliance with USAF and host nation laws, regulations, and policies including, but not limited to the directives listed herein in performance of the contract effort. The contractor must keep current with any changes published and must be able to implement them. Administrative requirements of directives not directly pertaining to performance may be limited to DLA, DoD, Air Force Petroleum Office (AFPET), and legal regulatory body requirements. Clarification of applicability should be obtained from the CO if necessary. In the event of conflicting guidance, the most stringent requirements shall be followed.

3.3 Staffing

The contractor personnel shall be qualified IAW PWS Paragraph 3.3.1 to effectively perform all required PWS tasks. The Contractor shall ensure all personnel are adequately trained and certified to perform job tasks prior to performing tasks unsupervised. If necessary to perform PWS tasks beyond or after normal hours as listed in this PWS, the contractor shall notify the COR (for information only) and shall perform without additional charge to the government. The contractor shall provide the after-hours contact details of an after-hours POC to the COR who will distribute it on a need to know basis to applicable base points of contact for any potential after-hours requirements.

3.3.1 Position Descriptions

In accordance with AFI 23-201 and DLA Energy-P-7, the following positions are required:

Fuels Officer The contractor shall designate a Fuels officer based at RAF Fairford who can make decisions concerning this contract, who has a complete understanding of the terms and conditions of this contract, and who must have experience in the operation and maintenance of bulk petroleum storage terminals. The Fuels officer shall not be the primary technician for duties listed. The contractor shall notify the COR within 2 business days if there is a new Fuels Officer designated. The Fuels Officer shall have a current U.S. Secret clearance.

Terminal Superintendent/Manager (TS/TM) To ensure on-site management of PWS requirements, the contractor shall employ and designate a TS/TM on-site at RAF Fairford. The TS/TM shall have a minimum 4 years specialized commercial experience in fuel terminal operations and maintenance performing and supervising tasks or an AF Fuels Management seven-skill level (2F071) or above. This experience shall include receiving, storing, issuing, and shipping petroleum products via tank truck, pipeline, rail, or tanker/barge as appropriate to the Air Force installation’s mode of receipt capability and maintenance and repair of bulk petroleum storage terminals, systems, and equipment.

· Additionally, a TM shall have broad experience of fuels functions such as operations, accounting, and laboratory and shall have attended the Fuels Terminal Manager/Responsible Officer Course as specified in DLA Energy P-7.

· The TM will identify and appoint personnel to serve as Base Level Support Application (BLSA) Administrator IAW DLA Energy P-25.

· The TS/TM shall have significant, relevant, and preferably recent supervisory experience. Although general supervisory experience may be included, specialized supervisory experience in fuel terminal operations with emphasis in terminal maintenance, operations, and environmental compliance must be predominant.

· This cannot be a collateral duty job, but this does not prevent the TS/TM from infrequent performance of routine PWS tasks to maintain proficiency, build teamwork, and augment during peak or elevated workload so long as TS/TM duties, segregation of duties, and overall performance management is not affected.

· This position must be provided Monday - Friday 0730-1630 and as required Overtime, weekends, holidays and when the Fuels Officer is unavailable.

If the TS/TM is absent for 1-5 working days, an alternate must be designated and available to perform the TS/TM duties. The alternate TS/TM must also have attended the Terminal Manager/Responsible Officer Course. If the TS/TM is absent for more than 5 working days, the contractor shall notify the CO within 2 business days and provide a qualified temporary or permanent replacement at no additional cost.

Assistant Terminal Superintendent/Manager (ATS/ATM) To assist the TS/TM with on-site management of PWS requirements, the contractor may employ an ATS/ATM.

· The ATS/ATM shall have commercial or military experience in fuel terminal operations and maintenance performing and supervising tasks equivalent to an AF Fuels Management seven-skill level (Air Force Specialty Code 2F071) personnel or similar commercial/military standard. This experience shall include receiving, storing, issuing, and shipping petroleum products via modes as appropriate to the Air Force installation’s capability; and maintenance and repair of bulk petroleum storage terminals, systems, and equipment.

· Additionally, an ATM shall have broad experience of fuels functions such as operations, accounting, and laboratory and shall have attended the Fuels Terminal Manager/Responsible Officer Course.

· This may be a collateral duty job except for the Accountant position.

· This position must be provided Monday - Friday 0730-1630 and as required Overtime, weekends, holidays and when Terminal Superintendent/Manager is unavailable.

Fuel Distribution System Operator (FDSO)

· Shall have a commercial or military experience in operating fuel bulk storage and distribution systems and equipment performing tasks equivalent to an AF Fuels Management five-skill level (Air Force Specialty Code 2F051) personnel or similar commercial/military standard.

· Lead Operators shall have experience equivalent to an AF Fuels Management seven- skill level (Air Force Specialty Code 2F071) personnel or similar commercial/military standard.

· This position must be provided Monday - Friday 0730-1630 and as required Overtime, weekends and holidays.

Refueling Unit Operators

· Shall have commercial or military experience in driving/operating fuel servicing vehicles and equipment performing tasks equivalent to an AF Fuels Management five-skill level (Air Force Specialty Code 2F051) personnel or similar commercial/military standard.

· Shall have all current and valid professional certifications before starting work.

· Possess and maintain valid UK commercial driver’s license with at least a Class B with Tanker and Hazmat Endorsement.

· Possess or successfully complete base Flightline driving training and obtain Flightline access pass.

· This position must be provided Monday - Friday 0730-1630 and as required Overtime, weekends and holidays

Accountant

· Shall have commercial or military/government experience in performing fuel inventory accounting tasks equivalent to an AF Fuels Management five-skill level (Air Force Specialty Code 2F051) or similar commercial/military standard. Accountants must also have completed the training specified in paragraph 10.3 of this PWS.

· Experience shall include reviewing inventory records, measurements, calculations, and documentation; preparing and inputting inventory data; preparing reports; checking for discrepancies and performing research; presenting findings and reports to applicable management for review and acceptance; etc.

· A minimum of two employees, one primary and one alternate, shall be trained to process/record energy transactions and shall have attended the Fuels Manager Defense (FMD) Course and be current on FMD processes, training, and certifications.

· This cannot be a collateral duty job, except for the alternate, but this does not prevent the Accountant from infrequent performance of routine PWS tasks (such as a FDSO or Dispatcher) to maintain proficiency, build teamwork, and augment during peak or elevated workload so long as specific accounting duties and segregation of duties is not affected.

· This position must be provided Monday - Friday 0730-1630 and as required Overtime, weekends and holidays.

Laboratory Technician

· Shall have commercial or military/government experience in performing fuels and cryogenics sampling and testing tasks equivalent to an AF Fuels Management five-skill level (Air Force Specialty Coded 2F051) personnel with laboratory Special Experience Identifier.

· Experience shall include taking and analyzing product samples from all receipt, storage, and issue methods; documentation, recording, and computer input requirements; laboratory equipment calibration and maintenance; laboratory safety; etc.

· A minimum of one employee performing daily laboratory functions will have successfully completed the formal Fuels Quality Control Course or the original AF Quality Control Course. A trained alternate must be available to ensure continuity by performing quality control sampling and testing tasks during the primary Laboratory Technician temporary absence.

· This cannot be a collateral duty job, but this does not prevent the Laboratory technician from infrequent performance of routine PWS tasks (such as a FDSO or Refueling Unit Operator) to maintain proficiency, build teamwork, and augment during peak or elevated workload so long as specific quality surveillance and control sampling and testing duties are not affected.

· This position must be provide Monday - Friday 0730-1630 and as required Overtime, weekends and holidays

Cryogenics Tank Operator/Maintainer

· Shall have commercial or military/government experience in performing cryogenics operations and maintenance equivalent to an AF Fuels Management five-skill level (2F051) personnel with cryogenics Special Experience Identifier.

· Experience shall include receiving, storing, and issuing cryogenics products; cryogenics safety; documentation, recording, and computer input requirements; cryogenic tank and cart maintenance; etc.

· A minimum of one employee performing daily cryogenics operations and cryotainer maintenance functions will have successfully completed the formal Cryotainer Maintenance Course. A trained alternate must be available to ensure continuity by performing cryogenics operations and maintenance tasks during the absence of the primary Cryogenics Tank Operator/Maintainer temporary absence.

· This may be a collateral duty job due to the typical part-time nature of cryogenics receiving, issuing, and maintenance tasks.

· This position must be provide Monday - Friday 0730-1630 and as required Overtime, weekends and holidays

3.4 Operations

The contractor shall conduct all necessary fuels and cryogenics operations IAW AFI 23-201 Chapter’s 9, 10 and all other associated policies and publications to support base operations, deployments, exercisesand contingencies under normal conditions as well as during periods of heightened security, inclement weather or other unique situations. Operations must be safely and efficiently conducted to receive, store, transfer, issue, prepare vehicles/equipment for maintenance. The contractor shall account for products with appropriate controls to ensure fuel/cryogenic quality, maintain inventory accuracy and ensure no environmental impact. In the event of failure of the existing facilities or equipment resulting in extended downtime, the contractor may be required to perform the same functions using an alternative method as directed by the COR. The contractor will coordinate and attend meetings with Vehicle Management on vehicle in-commission rates/Mission Essential Levels (MELs), with the Defense Infrastructure Organization (DIO) and Civil Engineering (CE), DLA Region, AFPET and MAJCOM on fuel system repairs/tank cleaning and base operations or aircraft maintenance on any aircraft servicing requirements. The contractor shall assist in familiarizing Temporary Duty (TDY) personnel in the operation of fuels, storage/hydrant systems and the local Fuels layout of RAF Fairford. Contractor performance is required during normal duty hours when TDY personnel are present for exercises and contingencies. Additionally a Fuels Facility Master Plan and base grid map must be conspicuously posted in Fuels control with all fuels systems highlighted. A list of frequently used and important telephone numbers must also be available.

3.4.1 Fuels Information Service Center (FISC)

The contractor shall staff the FISC to cover all requirements IAW AFI 23-201 chapter 7 and ensure rapid and effective receipt and response to requests for support from authorized customers. The contractor shall monitor quantities of fuel ordered and received against authorized purchase program contracts. The contractor will maintain an up-to-date vehicle/facility/inventory status and inform management of any issues that may impact the ability to meet mission requirements. The contractor will maintain a current electronic log containing all requests for service, incidents, spills, accidents, and any explanation/justification for not meeting performance requirements. Clipboards for refueling vehicles shall be maintained and controlled by the FISC. The contractor will maintain communications with Operation Support Flight (OS) to review flying schedules and ensure resources are available to meet demand to include ground and non-flying jet fuel servicing. The contractor will maintain accountability of base stations and hand held radios. The contractor will make notifications to appropriate base, AFPET, DLA Energy, and other offices for either quality or quantity discrepancies as required, respond to request and/or administrative tasking’s concerning any aspect of Fuel operations from the AFPET, DLA Energy, Air Force Functional Managers, COR and any other authorized department. Responsibilities include gathering, analyzing and evaluating all data concerning the inquiry and then formulating a response. AFPET is the contact for support, assistance, questions, tasks, or action pertaining to any fuels activity.

3.4.2 Product Receipt

The contractor shall receive products IAW TO 37-1-1, 42B-1-1, 42B1-1-16 AFI 23-201, DoD 4140.25-M, localized checklists, and any other directive without causing operational delays or incurring demurrage. The contractor shall coordinate receipt and pipeline cleaning scheduling within the normal hours of operation. When it is not feasible to receive quantities of product from contractual sources during the time limitation imposed by restricting deliveries to normal duty hours, it will be incumbent upon the contractor to make all necessary arrangements to receive product during other than normal duty hours. Ensure sufficient ullage exists to accommodate receipts, the contractor will ensure enough personnel are available to conduct the receipt. For Pipeline receipts, the contractor will perform filter candle dosing and backwashing of the Gemini. The contractor is responsible for ensuring personnel are trained on the Gemini system and will follow all safety requirements. For tank truck deliveries, the contractor shall escort tank trucks to and from base gate and appropriate storage facilities as required. The contractor shall verify documentation, seals (if required), product on board, and offload completion. The contractor shall perform required initial visual inspection of all fuel receipts. The contractor shall ensure sampling and laboratory analysis of products IAW 42B-1-1 and all other applicable directives. The contractor will not offload products found to be non-conforming during receipt inspection or laboratory testing until approval has been granted by DLA Energy. Off-specification product will be isolated pending disposition instructions from DLA Energy Region. The contractor shall notify the Fuels Service Center (FSC) and DLA Energy of any product quality or quantity discrepancy. The contractor shall prepare all documents required for product receipt.

3.4.2.1 Return to Bulk (RTB)

The contractor shall RTB non-suspect quality fuel from defuel units or bowsers upon request. Defueled fuel and RTB bowsers will be sampled/tested as applicable to ensure product quality prior to offloading into the fuel system. Off-specification product will not be offloaded into the fuel system without DLA Energy Region approval.

3.4.3 Product Storage

The contractor shall be responsible for product integrity and quantity while in contractor custody. Products will be maintained to preclude degradation, contamination, commingling, or other occurrences that render the product unsuitable for its intended use. The contractor shall adopt the policy of first in, first out product rotation and ensure Dormant stocks are sampled IAW TO 42B-1-1. The contractor shall notify the COR and FSC of any issues which impact the integrity, quantity, or availability of products in storage. The contractor shall respond to requests for truck fillstand support, fuel transfer, and outload of fuel for shipments where facilities exist within required time to ensure no mission impact.

3.4.4 Product Issues

The contractor shall issue fuel via truck or hydrant without causing operational delays. The contractor will conduct this IAW TO 00-25-172 CL-4, 37-1-1, 37A-1-101, approved localized checklists and any other applicable directive. The contractor shall notify the FSC of any fuel quality discrepancy. For any discrepancy the contractor shall initiate required corrective actions to facilitate delivery of on-specification product. The contractor shall prepare all documents required for product issue.

3.4.4.1 Flightline Issues/Defuels

The contractor shall respond to requests from Operation Support Flight (OS) or the COR for alongside aircraft refueling (cold or hot) or aviation/Flightline support equipment. Should hot pit refueling be required the contractor shall conduct hot refueling IAW TO 00-25-172, 00-25-172CL-4 and AFI 23-101. The contractor when required will be part of the Base team that shall certify individual hot pit refueling sites on a case by case basis the personal that conducts this must be AFSC 2F071 Fuels Management Flight Member or civilian equivalent. Training for hot pit refueling is conducted locally in three distinct phases IAW AFI 23-101 para 11.25. The contractor shall provide support for aircraft defueling of non-suspect quality fuel upon request from OS. Disposal of suspect quality fuel is the responsibility of the requesting unit. Requests for service will be logged by the contractor when received on to the FMD system individual log sheet and dispatched individually unless OS initiates the request as a multi-dispatch authorization. The contractor shall use the FuelsManager Defense (FMD) to log the time of request, time of arrival at the servicing location or arrival at the first servicing location in a multi-dispatch series and finish times. If necessary, the contractor shall preposition refueling units in closer proximity to aircraft or fillstands to expedite required support. The contractor IAW AFI 23-201 Para 5.5 will conduct refueling vehicle validation using the Aircraft Servicing Capability (ASC) program. The user guide can be found on the AFPET SharePoint site

3.4.4.2 Organizational Tank Issues/Defuels

The contractor shall be responsible for the performance of escort duties for the fuel delivery truck to the power heating plant/facility tanks at RAF Fairford and RAF Welford. The contractor shall conduct initial tank inspections, and thereafter, shall conduct and record biennial inspection for program management IAW AFI 23-204 Para 4.6.1. The contractor shall act as a central point of contact for matters pertinent to organizational tank operations as defined in AFI 23-204 Para 4.8 through 11 and will provide personnel for delivery truck escorts and supervision duties to cover a 5-day week delivery window. The contractor shall also provide mobile fuel support to tanks unable to receive from a commercial source. Emergency mobile fuel support to tanks shall use a prioritized list. The contractor will provide tank custodian and escort training IAW AFI 23-204 Para 4.7 to all that require it. The contractor shall not defuel organizational tanks or return product to DWCF stocks until the quality has been verified and approval provided by DLA Energy Region.

3.4.4.3 Service Station Issues

The contractor shall perform daily inspections (Monday-Friday), operate and maintain the self-service automated service station facilities (RAF Fairford and Welford), equipment, and systems. The Contractor will ensure sufficient product is available to provide 24 hours a day, seven days a week support of ground fuels. The contractor shall manually operate the service station until the system is restored should the automated system fail or be disabled at any time. Should manual operations fail, the contractor shall provide ground product support through alternative means such as positioning a ground product refueling unit and operator at the service station or other convenient location. For vehicles and equipment that cannot utilize the retail service station, the contractor shall provide refueling support through refueling unit delivery. The contractor shall issue and maintain Vehicle Identification Link (VIL) keys and systems for all the 501st Combat Support Wing authorized base and TDY vehicles and will coordinate with Vehicle Management & Analysis (VM&A) to reconcile the Master Vehicle List quarterly and for other requirements IAW AFI 23-201 Para 7.2.19. The contractor shall perform required tasks to ensure fuel is properly accounted for and issued to only authorized users. The contractor shall order requested fuels, download and process inventory levels and investigate all transactions from the automated base service stations at RAF Menwith Hill, RAF Alconbury, RAF Croughton, RAF Molesworth, RAF Fairford, and RAF Welford for ground fuels IAW DLA-Energy P-1, AFI 23-201 Para 7.2 and TO 37-1-1.

3.4.4.4 Cryogenics Issues

The contractor shall coordinate service times for cryogenic support and other requirements with OS or Maintenance units to ensure efficient and effective operations. Cryogenic operations will be completed IAW AFI 23-201 Para 6.7, 9.7 and all 37C2-8 series and all applicable cryogenics technical orders and work cards.

3.4.5 Inventory Management

The management of inventories involves a range of physical and accounting actions associated with ordering/requisitioning, receiving, storing, issuing, and transferring fuel and cryogenics. The contractor shall coordinate inventory management to ensure an adequate fuel and cryogenics inventory is maintained IAW AFI 23-201 Para 7.2 and all other directives and polices associated.

3.4.5.1 Physical Inventory Management

The contractor shall follow the physical inventory management procedures specified in AFI 23-201 Para 7.2, DLA Energy Policies and all other associated directives to maintain sufficient product inventories to meet daily demand requirements and minimum levels required in the Inventory Management Plan (IMP) and the Wartime Consumable Document Objective (WCDO).