Atch_1_PWS_HD__Dryer_Vent.pdf

Hoods & Ducts and Dryer Vent Cleaning Services

FA5000-18-R-0002

PERFORMANCE WORK STATEMENT

for

KITCHEN HOODS & DUCTS EXHAUST

SYSTEMS,

WATER WASH SYSTEMS,

and

DRYER VENT MAINTENANCE SERVICE

Joint Base Elmendorf-Richardson (JBER), Alaska

9 February 2018

Table of Contents

1.0 General 4

1.1 Background 4

2.0 Kitchen Hoods & Ducts and Water Wash Systems Service

Description 4

2.1 Kitchen Hood & Ducts Exhaust System Maintenance 4

2.2 Water Wash Systems Maintenance 6

2.3 Backflow Preventive Devices (BFPD) Maintenance 6

2.4 Label/Equipment Tag 6

2.5 Reimbursable Parts 7

3.0 Dryer Vent Cleaning Service Description 7

3.1 Dryer Vent Maintenance 7

3.2 Label/Equipment Tag 7

4.0 Special Maintenance Project (SMP) 8

4.1 Award 8

5.0 Service Summary 8

5.1 Quality Control Program (QCP) 10

5.2 Quality Assurance (QA) 10

5.3 Surveillance Methods 10

5.4 Preventive Maintenance Schedule 12

5.5 Inspection Reports/Documentation 12

5.6 Safety & Fire Protection Requirements 12

5.7 Progress Meetings 13

6.0 Government Furnished Property and Services 13

6.1 Furnished Facilities 13

6.2 Furnished Supplies and Equipment 13

6.3 Furnished Services 13

7.0 General Information 14

7.1 Hours of Operation 14

7.2 Federal Holidays 14

7.3 Performance of Services During Crisis Declared by the National

Command Authority or Overseas Combatant Commander 14

7.4 Base Closure 14

7.5 Security Requirements 14

7.6 Safety Requirements 14

7.7 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes 15

7.8 Hazardous Material Identification 15

7.9 HAZMART 15

7.10 Hazardous Material Handling 16

7.11 Training, Qualification, and Certification 16

7.12 Weapons, Firearms, and Ammunition 16

7.13 For Official Use Only (FOUO) 16

7.14 Contract Lead 16

7.15 Vehicles/Equipment 16

7.16 Manpower Report 16

7.17 Personnel 17

7.18 Clean Procedure 17

Appendix A – Hoods & Ducts Workload Data 18 Appendix B – Hoods & Ducts Water Wash Workload Data 21 Appendix C – Dryer Vent Workload Data 24 Appendix D – Definitions 27 Appendix E – Special Maintenance Project Form 28 Appendix F – Discrepancy Record 29 Appendix G – Required Reports/Forms 31

1.0 GENERAL. This a non-personal services contract to clean kitchen hoods and ducts exhaust systems, water wash systems, and dryer vent cleaning. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. This is a performance based contract which will have success measured by the outcome of the Contractor’s performance.

1.1 Background. Joint-Base Elmendorf-Richardson (JBER) is a United States military installation located near Anchorage, Alaska. JBER experience frequent mission changes which may increase or decrease the requirement. The Contractor shall be flexible and shall be prepared to adjust the schedule to accommodate changes within 72 hours of notice from the Contracting Officer (CO) or Contracting Officer’s Representative (COR).

2.0 KITCHEN HOODS & DUCTS AND WATER WASH SYSTEMS SERVICE

DESCRIPTION. The Contractor shall furnish all personnel, management, supervision, transportation, labor, equipment, tools, materials, supplies, and certifications necessary for the repair, preventive maintenance, cleaning, inspecting, testing and certification of kitchen hoods and ducts exhaust and water wash systems on JBER. Clean the entire hood exhaust, all ductwork (horizontal and vertical), exhaust fans, and water wash systems thoroughly. Cleaning shall be performed during hours that will cause the least amount of conflict with the user’s operation.

Work shall be performed IAW the National Fire Protection Association (NFPA), Unified Facilities Criteria (UFC), national, state and local fire, safety, health, and electrical codes IAW the original manufacturer’s specifications.

2.1 Kitchen Hood & Ducts Exhaust System Maintenance.

2.1.1 Inspection Services. The Contractor shall perform reoccurring inspections of all kitchen ventilation, exhaust, make-up air, and heat recovery systems listed in Appendix A in accordance with (IAW) manufacturer’s recommendations, NFPA Standard 96, Air Force Instruction (AFI) 91-203, Occupational Safety & Health Administration (OSHA) codes, and all applicable local, state, and federal safety and fire codes. Customer/COR is responsible for determining if the equipment is covered under a manufacturer’s warranty before doing any work that would void the warranty. The result of all work will ensure that all equipment operates in a reliable, continuous, and safe manner.

2.1.2 Preventive Maintenance Services. The Contractor shall perform all required preventive maintenance (i.e., cleaning, adjusting, lubricating, tightening nuts/bolts, replacing wearable parts and provide wash down detergent) IAW manufacturer’s recommendations on all equipment listed at Appendix A. The following surfaces shall be cleaned and completed:

a. All interior surfaces of the designated kitchen exhaust ducts that are exposed to the contaminated air stream, beginning downstream from the grease filters at the hood and including all connected ductwork through where the vapors exit the duct to the atmosphere.

b. All existing plenum chambers within the hood

c. All exposed or exterior surfaces of the kitchen exhaust hood systems within the cooking area.

d. Where grease filters do not exist, the surface to be cleaned shall begin at the throat of the grease extractor or at the first portion of the duct or hood.

e. Exterior surfaces of ductwork and any equipment or building surfaces, including the roof, to remove grease runs or accumulations originating from within the duct system.

f. Ensure all grease is removed and cleaned to bare metal from all metal surfaces.

g. Cleaning shall include the removal of any grease accumulation on the exhaust fan (blades, housing, shrouds), the roof area adjacent to exhaust areas (fan, rain cap and roof), louvers on exhaust duct, exterior walls adjacent to wall exhaust systems, cupolas, interior/exterior of hoods over cooking areas, grease filters, duct system, and fire protection piping.

2.1.3 The Contractor shall cover all equipment and areas within six feet (6’) of any exhaust system being serviced with poly construction film, sheet plastic, or Visqueen for protection.

Protective covering shall remain in place until the entire cleaning process is complete and shall be removed upon completion.

2.1.4 No cleaning method or methods shall be used which could potentially damage the components and integrity of the system. The Contractor shall protect Government property to the extent necessary to prevent damage to property. The Contractor shall use drop cloths, shields, and other protective devices as necessary.

2.1.5 Replace cover plates. Dampers and diffusers shall be positioned for proper airflow. All screws, attaching devices, etc. shall be installed and missing connectors replaced by the Contractor as part of the maintenance contract at no additional cost to the Government.

2.1.6 Re-secure all items removed during cleaning/inspection, i.e., fans, vents, or grills. All kitchen hoods, grease removal devices, fans, ducts, and other equipment (i.e., filters, motors, covers, plenum header, plenum volume area, fire extinguishing system piping, nozzles, and activation devices, etc.) shall be thoroughly cleaned IAW manufacturer’s and NFPA 96 standards. Fixtures or equipment removed by the Contractor shall be operational prior to departing the worksite.

2.1.7 Upon completion of service, the entire exhaust system shall be free from visual accumulations of dirt, grease, dust, lint, and oil residue IAW paragraph 2.1.1 above. All methods shall incorporate the use of non-hazardous biodegradable products.

2.1.8 Access Panels. The Contractor shall install new access panels in ducting systems, where needed, in order to correct a fire hazard or improve cleaning of a system. An opening large enough to permit cleaning shall be provided at each change in direction of the duct for purposes of inspection and cleaning. When an access panel is removed, a service company label or tag pre-printed with the name of the company and giving the date of inspection or cleaning shall be affixed near the affected access panels per NFPA 96, para 11.6.10. The Contractor shall identify areas requiring new access panel installation to the COR immediately in order to process a work order if necessary. Any Special Maintenance Project (SMP) will be initiated and processed per paragraph 4 of this PWS. The Contractor must submit a quote to the COR/CO for approval prior to installation.

2.1.9 Label/Equipment Tag. The Contractor shall label immediately after service is completed and apply a decal (stick-on label), indicating company’s name, address, and phone number, certification number of technician performing service, date work was completed, month and year when next service will be performed, and frequency of service for the system (i.e., monthly, quarterly, semi-annual, or annual). The Contractor shall use a numbering system on the label to easily identify the kitchen hoods during inspection. The Contractor shall affix the decal to a corner of the hood so that it is readily visible. When performing services and the Contractor finds the label on the equipment is loose, unreadable, or missing, the label shall be replaced.

2.2 Water Wash Systems Maintenance.

2.2.1 Performance Standards for Inspection, Testing and Maintenance (ITM). The Contractor shall maintain equipment as designed by manufacturer’s instructions for the specific model installed. ITM tasks shall be performed by craftsperson trained or qualified in the maintenance and repair of the specific fire protection system or subsystem under this contract per UFC 3-601- 02, Personnel Qualifications (Appendix B).

2.2.2 Inspection, Testing and Maintenance (ITM) of listed hoods containing mechanical, water spray, or ultraviolet devices. Upon completion of ITM, certificate will be completed and provided IAW paragraph 2.2.5 of this PWS.

2.2.3 Fusible Links. The Contractor shall inspect all fusible links to ensure they are centered in detector housings and that release-cable tension will hold link in place if required per manufacturer’s specification.

2.2.4 The Contractor shall replace fusible links of the metal alloy type and automatic sprinklers of the metal alloy type semi-annually per NFPA 96, para 11.2.4. The Contractor shall service or replace detection devices IAW manufacturer’s specifications.

2.2.5 Certificates. The Contractor shall provide a copy of the certificate showing date of ITM performed to JBER Fire Department, COR, and a copy to be maintained at the facility.

2.2.6 When inspection procedures are completed all electrical switches, detection devices, and system components shall be returned to an operable state by qualified personnel IAW manufacturer’s instructions/design and the most current edition of NFPA 96. The Contractor shall replace cover plates, and dampers and diffusers shall be positioned for proper air flow.

2.3 Backflow Prevention Devices (BFPD) Maintenance. The Contractor shall maintain and repair backflow prevention devices on hoods and ducts water wash systems IAW AFI 32-1067 and Uniform Plumbing Code (UPC) on a yearly basis.

2.4 Label/Equipment Tag. The Contractor shall label immediately after service is completed and apply a decal (stick-on label), indicating company’s name, address, and phone number, certification number of technician performing service, date work was completed, month and year when next service will be performed, and frequency of service for the system (i.e., monthly, quarterly, semi-annual, or annual). The Contractor shall use a numbering system on the label to easily identify the kitchen hoods during inspection. The Contractor shall affix the decal to a corner of the kitchen hood and ducts water wash so that it is readily visible. When performing services and the Contractor finds the label on the equipment is loose, unreadable, or missing, the label shall be replaced.

2.5 Reimbursable Parts. The Contractor is responsible for the procurement of parts and materials that total a cost of $100 or less. All parts and materials that have a total cost more than $100, and total less than $3,000, must have a quote, approved by the COR, prior to installation.

Any quotes with a total exceeding $3,000 shall be approved by the COR and the Contracting Officer. After approval and installation, the Contractor will then be able to invoice for reimbursement at 100% for these items utlizing the specified Contract Line Item Number (CLIN). Reimbursement shall not include profit on top of cost.

3.0 DRYER VENT CLEANING SERVICE DESCRIPTION. The Contractor shall provide all personnel, equipment, tools, materials, vehicles, management and labor necessary to perform dryer vent cleaning service on JBER, Alaska IAW manufacturer’s recommendations, NFPA, OSHA codes, commercial practices, local, state, and federal regulations. The Contractor shall submit a documented report to the COR on all dryer vent services, noting discrepancies, system impairments and recommendations, within two (2) calendar days after service has been performed IAW para 5.5 of this PWS.

3.1 Dryer Vent Maintenance. The Contractor shall maintain, inspect, and clean all dryer vent equipment listed on Appendix C IAW manufacturer’s recommendations, NFPA, OSHA codes, commercial practice, local, state, and federal regulations and as defined in this Performance Work Statement (PWS).

a. Clean all dirt and debris, to include lint, from the permanently installed central dryer vent line system to include any registers, dampers, fans, equipment and other devices where dryer vent exhaust passes through or over that register, damper, fan, equipment or other device.

b. Remove all lint, debris buildup, clogs or obstructions from the entire run of the vent, not just the entry and termination points from dryer vent and immediate areas around dryers, from inside transition ducting, through wall ducting and from exterior vent termination caps.

c. Remove lint from walls behind, and floors under, dryers.

d. Remove lint from around exterior terminations and exterior walls.

e. Bldg 651 on JBER-Richardson dryer vent cleaning will not include the air exchanger.

Dryer vent cleaning will include the transition venting and 24” trunk immediately behind the dryers.

f. There are numerous multi-floor buildings with duct termination caps. A pound (#) is noted in the workload data, Appendix B, to represent these buildings.

g. Repair/replace any damaged transition duct from dryer to permanent duct per manufacturer’s specifications and safety regulations.

h. Install/replace pest proof vent covers if necessary/required.

3.2 Label/Equipment Tag. The Contractor shall label immediately after service is completed and apply a decal (stick-on label), indicating company’s name, address, and phone number, certification number of technician performing service, date work was completed, month and year when next service will be performed, and frequency of service for the system (i.e., monthly, quarterly, semi-annual, or annual). The Contractor shall use a numbering system on the label to easily identify the dryer vents during inspection. The Contractor shall affix the decal on the front corner near the control & monitor of the dryer so that it is readily visible. When performing services and the Contractor finds the label on the equipment is loose, unreadable, or missing, the label shall be replaced.

4.0 SPECIAL MAINTENANCE PROJECTS (SMPs). The Contractor shall provide all management, administrative support, supervision, personnel, equipment, tools, material, and/or services necessary to perform all requirements for SMPs. SMPs are defined as work requirements within the general scope of this contract which may include separately defined or priced line items incidental to the overall work (i.e., clean kitchen hoods not listed on the workload data, etc.). Upon request of the CO, the Contractor shall prepare and submit a cost proposal within three (3) business days for the work requested. Appendix E shall be used to submit SMPs. If the Contractor identifies possible SMPs, they are welcome to submit project ideas to the COR. CLIN X009 shall be reserved for SMPs. Upon a request/proposal for a SMP, the CO shall modify the contract to insert CLIN X009 as the SMP CLIN. A subCLIN (SLIN) shall be added for the first SMP and any additional SMPs will be added as SLINs to the contract, as agreed upon.

4.1 Award. CO will negotiate and award all SMPs. 773CES/CEOES Service Contracts Supervisor is authorized to request SMPs below the $3,000.00 limit. Government reserves the right to award SMP work to a third (3rd) party. COR shall update CO on all SMPs awarded as needed.

4.1.1 All work accomplished under SMPs shall be IAW negotiated agreements and the standards contained herein as well as trade standards, and shall be completed within the negotiated performance period. Upon completion of SMPs, the Contractor shall notify the COR for 100% inspection and acceptance.

4.1.2 The Contractor shall invoice on a monthly basis as SMPs are completed and accepted by the Government. Each SMP invoice shall be submitted with the original approved SMP and all supporting documents including a breakdown of all parts and materials used. The Contractor shall invoice against the appropriate Line Item Number, identified at time of modification completion.

5.0 SERVICE SUMMARY (SS). The SS captures the requirements that can be measured and are considered to be critical operational requirements. Performance Objective identifies desired end results the Contractor shall achieve. Performance Thresholds describes the minimum acceptable performance in terms of quality, timeliness and quantity in achievable standards. The SS outlines the Acceptable Quality Levels (AQL) which establishes the maximum number of minor discrepancies for each assessment category to meet the determined quality level. The SS and Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of Contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Performance Objective

PWS

Paragraph

Performance Threshold Remedy Method of Assessment

SS1: Kitchen Hoods & Ducts Exhaust System Maintenance

1.1, 1.2, 1.3

NFPA 96

No more than one

(1) valid defect per month

Re-performance scheduled within 24 hours of notification

Contractor shall be available to complete re-performance within 5 business days

Periodic inspection

Customer complaint

SS2: Kitchen Hoods & Ducts Water Wash Systems

2.1, 2.3 No more than one

(1) valid defect semi-annually

Re-performance scheduled within 24 hours of notification

Contractor shall be available to complete re-performance within 5 business days

Periodic inspection

Customer complaint

SS3: Kitchen Hoods & Ducts Backflow Prevention Devices Maintenance

2.2, 2.3 No more than one

(1) valid defect annually

Re-performance scheduled within 24 hours of notification

Contractor shall be available to complete re-performance within 5 business days

Periodic inspection

Customer complaint

SS4: Dryer Vent Maintenance

3.1, 3.2 No more than 38 (out of 754) valid defects semi-annually

Re-performance scheduled within 24 hours of notification

Contractor shall be available to complete re-performance within 5 business days

Periodic inspection

Customer complaint

SS5: Special Maintenance Projects

4.0, 4.1

Zero defect Re-performance to zero defect standard

100% inspection

5.1 Quality Control Program (QCP). The Contractor shall develop and maintain a QCP to ensure maintenance and repair services are performed IAW this PWS, NFPA Standard 96, manufacturer’s recommendations, and other applicable standards and codes. The Contractor shall develop and implement procedures to ensure successful performance and prevent repeat of defective services. The Contractor shall develop quality control procedures addressing the areas identified in SS. The Contractor is required to control the quality of service delivery and offer to the CO/COR for acceptance only services which conform to contract requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the SS. QCP shall be submitted to the CO/COR within 10 calendar days of contract award. After acceptance of the QCP, the Contractor shall receive the CO’s acceptance in writing of any proposed changes. The Contractor shall maintain the QCP throughout the period of performance of the contract.

5.1.1 An inspection system covering all the services listed on the SS. The description shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement for correcting deficiencies as required specific to the areas to be inspected on both a scheduled as well as unscheduled (SMP or re-performance) basis, frequency of inspections, submission of quality control inspection schedule, Contractor’s schedule for customer surveys (if available), and the title and organizational placement of the inspectors. Control procedures for any Government provided keys or lock combinations shall be included. Records of all inspections, corrective actions, and preventive maintenance shall be available to the Government upon request.

5.2 Quality Assurance (QA). COR/Fire Department shall inspect and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this PWS. The CO/COR shall evaluate by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The CO/COR will use the Contractor’s work schedule, or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the Contractor. The Contractor shall respond, in writing, to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

5.3 Surveillance Methods.

5.3.1 Periodic Validations. This method requires the COR/Fire Department to employ a “spot check” style of evaluation based on the Contractor’s incorporated cleaning schedule. Periodic surveillances and/or validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted based on quality trends. The cleaning schedule or modified version thereof shall be used for COR periodic inspections and results documentation.

5.3.2 Customer Complaints. COR will investigate all discrepancy records received from customers. COR shall be responsible for initially validating discrepancy record. The CO shall make final determination of the validity of discrepancy record(s) in cases of disagreement with the COR and the Contractor. A validated discrepancy record shall be re-performed IAW the SS, but prior to the next service period. Re-performance does not eliminate the customer complaint and it still applies against the Contractor’s performance threshold.

5.3.3 100% Inspection. This method requires 100% validation from the COR/Fire Dept.

Performance is inspected, evaluated, and/or validated to ensure work is completed.

5.3.4 Non-Performance Remedy.

a. Any unsatisfactory inspection (defect) result shall be recorded and the Contractor shall complete the service within designated timeframe after notification. The Contractor shall re-perform the service IAW Service Summary. Any rescheduling must be coordinated and approved by the COR. Re-performance does not eliminate the customer complaint and it still applies against the Contractor’s performance threshold.

b. Exceeding the performance threshold of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period, shall initiate an immediate progress meeting with the Multi-function Team and/or shall result in a warning letter of concern from the CO. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. Government reserves the right to seek an equitable price adjustment for non-performed areas and Government administrative costs.

c. Customer complaints will be tracked and if the performance threshold is exceeded, action will be taken by the CO IAW the applicable Inspection/Acceptance clause. If inspections indicate unacceptable performance, the COR will notify the Contractor’s contract lead of the deficiencies. The Contractor shall correct or re-perform IAW SS. If deficiencies are not corrected, COR should notify the CO for action. If the Contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO shall be notified for a final validation/resolution. When re-performance is not possible, the contract price may be reduced to reflect the reduced value of the services performed. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. The Government reserves the right to seek an equitable price adjustment for non-performed areas and Government administrative costs. Below is the processing procedure of discrepancy record (Appendix F):

(1) COR will ensure discrepancy record received is filled out correctly (blocks 1-7) from customers (facility managers, staff offices, COR inspection, etc.).

(2) COR verifies against PWS and Contractor’s schedule (blocks 8-9) and verifies to ensure discrepancy record is valid.

(3) COR signs block 9 and transmits discrepancy record to the Contractor via email.

(4) IAW SS, the Contractor shall re-perform tasks upon notification.

(5) The Contractor fills in block 10 and transmits to COR within one calendar day of work completion.

(6) Upon receipt/notification of Contractor’s completed re-performance, COR will validate/confirm task is done. COR fills in block 11 and either accepts re-performance or disputes and forwards to 673CONS for CO final validation/determination/decision.

5.3.5 Fire Department Inspection. Upon COR validation, Contractor will be notified in writing of an unsatisfactory inspection conducted by the Fire Department for re-performance.

The Contractor shall re-perform and will be re-inspected within one week of failure notice. Re-performance IAW the Service Summary does not eliminate the customer complaint and it still applies against the Contractor’s performance threshold.

5.4 Preventive Maintenance Schedule. The Contractor shall submit a tentative schedule for preventive maintenance for kitchen hoods and ducts exhaust system, water wash systems, and dryer vent cleaning within 10 working days, to be received for review, prior to the following month’s scheduled services. COR will coordinate with end-user to ensure staff is available to allow the Contractor access into the facility during the scheduled service. COR shall coordinate with end-user of the scheduled service. If necessary, COR will identify re-scheduled facility service to the Contractor. The Contractor shall review re-scheduled facilities and respond to COR in writing within 1-2 business days upon receipt. If the Contractor agree to the updated schedule, Contractor shall notify and identify the date(s) and time when cleaning services shall be performed in each facility 3 business days prior to the scheduled cleaning. COR shall provide the final and revised maintenance cleaning schedule to the end-users and Fire Department.

5.5 Inspection Reports/Documentation. The Contractor shall prepare and submit a written electronic report within 2 business days of the inspection. The Report shall outline each piece of equipment of all cleaning performed and identify any system impairments along with recommended remedies. The report shall include:

a. The inspection, test, and certification date

b. Type of equipment

c. Equipment location’s building/facility number

d. Describe the overall condition of the equipment/unit

e. What preventive maintenance was accomplished

f. Print full name of technician(s) and service date performed

g. Number of man-hours to complete maintenance

5.6 Safety and Fire Protection Requirements. The Contractor shall initiate and maintain programs to comply with the provisions of the OSHA as well as the most current version of

NFPA 96.

5.6.1 The Contractor shall perform work in a safe manner as required by OSHA Safety & Health Requirements. The Contractor shall provide a verbal report to the CO/COR as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a completed copy of required Accident Investigation Reports to the CO/COR within five (5) calendar days of each occurrence.

5.6.2 The Contractor shall perform work IAW NFPA 96, AFI 91-203, and standard commercial practices.

5.7 Progress Meetings. The CO, Functional Commander, COR, other Government personnel as appropriate, and the Contractor shall meet at the discretion of the CO to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be recorded to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the Functional CC and the Contractor.

Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

6.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES.

6.1 Furnished Facilities. There are no Government furnished facilities.

6.2 Furnished Supplies and Equipment. There is no Government furnished property.

6.3 Furnished Services. Government will provide the following limited services: medical emergency, security, telephone, utilities, and access to information.

6.3.1 Medical Emergency Services. For fire, police, and medical emergencies, Contractor shall call 911. In the event of a medical emergency, base ambulance service for transporting an injured or become critically ill employee to a local hospital is available on a cost reimbursement basis. All mishaps will be promptly reported to the base Safety Office through the CO/COR.

6.3.2 Security Police and Fire Protection. Call 673rd Security Forces Squadron at 552-4444 to report any type of security violations. Call 911 for Fire Protection.

6.3.3 Utilities. Government will provide all electricity and water at no additional cost to the Contractor. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

6.3.4 Preservation of Government Property. The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the CO directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable of the cost, which may be deducted from the contract price.

7.0 GENERAL INFORMATION.

7.1 Hours of Operation. The Contractor shall perform work during the hours that will cause the least amount of conflict with the user’s operations. The work shall be scheduled and coordinated by the COR with Fire Department Inspector and/or Government personnel in charge of each facility, if required, to allow a minimum interference and inconvenience to occupants.

Contractor shall be flexible with the cleaning scheduled whenever JBER experiences frequent mission changes which may increase or decrease the requirement. The Contractor shall not perform services on Federal Holidays.

7.2 Federal Holidays.

January 1 New Year’s Day 3rd Monday in January Martin Luther King (MLK) Day 3rd Monday in February President’s Day Last Monday in May Memorial Day July 4 Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 11 Veteran’s Day 4th Thursday in November Thanksgiving Day December 25 Christmas Day

7.3 Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander. Hoods & Ducts, Water Wash Systems and Dryer Vent Cleaning Services requirement under this PWS is not determined essential to be performed during a crisis.

7.4 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be rescheduled after base returns to normal status.

7.5 Security Requirements. The Contractor and all employees will comply with all JBER security requirements imposed by the Installation Commander at all times while on the premises.

The Contractor will obtain all necessary passes, decals, badges, or items required for access to perform hoods & ducts, water wash systems and dryer vent cleaning services at JBER.

7.6 Safety Requirements. The Contractor shall perform work in a safe manner as required by OSHA. The Contractor shall provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a completed Accident Investigation Report copy to the CO within five (5) calendar days of each occurrence. The Contractor shall initiate and maintain programs to comply with the provisions of OSHA and Air Force Occupational Safety and Health (AFOSH). The Contractor shall safeguard all materials and parts removed from the hood systems, as well as replacement parts.

Contractor shall immediately notify the COR when damage to Government property, whether due to accident, abuse or misuse is discovered. The Contractor shall annotate the damage on the inspection checklist/report.

7.7 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. During performance of the contract, Contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the worksite. The Contractor shall comply with all requirements and procedures IAW AFI 31-101, Integrated Defense, and Air Force Manual (AFMAN) 31-113, Installation Perimeter Access Control and JBERI 31-113, Base Access Program.

7.8 Hazardous Material Identification. The Contractor shall provide a copy of the Safety Data Sheet (SDS) for all products used to perform services to the CO and COR, 10 days prior to the contract start date. SDSs are required as specified in the latest version of Federal Standard No.

313 (including revisions adopted during the term of the contract) for any other material designated by a Government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award and updated as inventory is added or deleted. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsive and may result in termination of the contract.

The Contractor shall provide an inventory of materials being brought onto JBER. A copy of the inventory list shall be furnished to the COR and 673 CES/CEIEC at 5255 Gibson Ave (552- 7446). If applicable, SDSs will be readily available to personnel working with hazardous materials.

7.9 HAZMART. The Contractors conducting operations on JBER are required to comply with the Federal Emergency Planning and Community Right-to-Know Act (EPCRA). To meet compliance, the Contractor must supply the HAZMART, the Government hazardous materials distribution unit (HAZMART personnel) and shall supply HAZMART with a Chemical Authorization List (CAL) of all chemicals proposed to be used on base 30 calendar days prior to conducting any work on base. All hazardous materials shall be approved of by HAZMART prior to being transferred to, or used on, the base. An inventory of the hazardous materials shall be performed prior to commencement of work. The Contractor shall comply with Annex's "E" and "F" of the JBER environmental management document, the "OPLAN 19-3 EMP", for the management of hazardous materials, in particular Annex "F" Section 3, Subsections b, c and d.

All Contractors conducting operations on JBER are required to comply with the federal regulations regarding the management of hazardous waste (Subpart C of 40 CFR 261) "Criteria for identifying hazardous waste"). The Contractor shall comply with the Annex "C" of the JBER environmental management document, the "OPLAN 19-3 EMP", for the management of hazardous waste. All Hazardous Waste must be characterized, profiled, and approve all manifests by the JBER Hazardous Waste Center prior to removing them from the base.

7.9.1 Spill Response. The Contractor will be briefed on JBER spill response procedures at the post-award conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize Government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the Government for all associated costs.

7.9.2 Hazardous Material/Waste Management. The Contractor will be briefed on JBER Hazardous Material/Waste Management Plan at the post-award conference.

7.10 Hazardous Material Handling. The Contractor shall supply an inventory of all materials brought on to JBER. The inventory shall include product, the SDS number, quantity and be updated every 90 calendar days. A copy of the inventory shall be provided to the COR, HAZMART with 673 CES/CEIEC at 5255 Gibson Ave (552-7446). The purpose of the inventory is to provide information to JBER for EPCRA reporting

7.11 Certification. Individuals skilled in the trade of inspection, repair and cleaning of kitchen hood systems shall accomplish all work and repair. Workers shall be trained and have a minimum of three years experience with commercial kitchen hood systems. The Contractor shall provide evidence of employee training to the COR/CO upon request. The Contractor employees are required to have all appropriate local, state, and/or federal certifications and licenses to operate required vehicles.

7.12 Weapons, Firearms, and Ammunition. The Contractor employees are prohibited from possessing weapons, firearms, or ammunitions, on themselves or within their Contractor-owned or privately owned vehicle while on JBER.

7.13 For Official Use Only (FOUO). The Contractor shall comply with Department of Defense (DoD) 5400-7-R, DoD Freedom of Information Act (FOIA) Program requirements.

This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

7.14 Contract Lead. The Contractor shall provide a contract lead who shall be responsible for the performance of the work. The name of this person and alternate(s) who shall act for the Contractor when the manager is absent shall be designated in writing to the CO. Contract Lead and alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Lead and alternate(s) must be able to read, write, speak, and understand the English language. The Contractor is responsible to provide contract lead/alternate names whenever there are changes/updates.

7.15 Vehicles/Equipment. The Contractor vehicle operators shall comply with all base traffic regulations. Any parking space on the installation shall not be used for overnight parking of Contractor and/or employee owned vehicles, trailers, snowmobiles, all-terrain vehicles or other conveyances. Vehicles shall be in operable condition and meet all local, state, and federal safety requirements.

7.16 Manpower Report. The Contractor shall report ALL contractor labor hours (to include subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The Contractors may direct questions to the Contract Manpower Reporting Application (CMRA) help desk.

7.17 Personnel.

7.17.1 Professional Appearance. The Contractor personnel shall present a neat appearance.

The Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoat, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

7.17.2 Employees. The Government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to health, safety, security, general well-being, or operational mission of the installation and its population. All employees and potential employees shall have a local background investigation. Investigation results shall be provided to the Government for all employees prior to start of work. Contractor shall submit an organizational structure and a list of personnel designated to perform this contract to the CO within thirty (30) calendar days of contract award.

The list shall include full name, social security number, work assignment, appropriate state certifications, hourly rate and telephone number of all employees. The Contractor shall notify the CO, in writing, of any additions, deletions, or changes in personnel within three (3) business days of any change.

7.17.3 Alcohol/Drug Use. The consumption of alcoholic beverages or illegal drugs by Contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

7.17.4 Substance Abuse Testing. The Contractor employees shall be subject to substance abuse testing as a result of a mishap investigation when an individual’s actions or inactions are suspected as factors in a mishap sequence. The COR/CO may identify the employees to be tested and the drugs and substances for which those employees must be tested. The service provider http://www.ecmra.mil/ shall accomplish the specified testing using a certified (i.e., a certified lab that meets Department of Health and Human Services (DHHS)/Substance Abuse and Mental Health Services Administration (SAMHSA) certification) medical substance abuse testing facility. Results of the test(s) shall be provided to the Government solely for the purpose of completing an investigation.

7.18 Cleanup Procedure. Cleanup of work areas shall be accomplished promptly after completion of each system in each facility. The Contractor shall dispose of all hazardous waste, residue, debris, waste, materials, grease, etc., at an off-base location IAW federal, state and local policies. The Contractor shall be responsible for its protection and for repairing, replacing, or cleaning any such work which has been damaged by other trades or by any cause, so that all work is in first class condition at the time of substantial completion. The Contractor shall remove and legally dispose of waste materials and rubbish from the site and dispose to the nearest dumpster. The Contractor will not allow accumulations of waste, debris, and rubbish created by the performance of services. Non-hazardous waste shall be placed in the nearest suitable dumpster. Trash receptacles located inside facilities shall not be used.

APPENDIX A

Hoods & Ducts Workload Data

BLDG

NAME /

USER

LOCATION

# OF

SYSTEMS

FREQUENCY

TOTAL

CLEANS

9 Burger King near sink & behind cashier area

2 12 (MO) 24

647 DFAC

Wilderness Inn grill area, serving line, short order

2 12 (MO) 24

655 DFAC next to salad bar/cashier

1 0 (*) 0

655 DFAC grill/kitchen area; main entrée

5 0 (*) 0

5800 Charlie's Steakery

BX food court

1 12 (MO) 12

5800 Popeye's BX food court

2 12 (MO) 24

5800 Chicago's Best

BX food court

1 12 (MO) 12

7174 Ten Pins (burger area) food court 1 12 (MO) 12

7508 Burger King kitchen 1 12 (MO) 12

8088 DFAC

Iditarod main entrée area; serving line

2 12 (MO) 24

23400 Hillberg Ski Lodge

Kitchen 1 5 Seasonal (MO)

27000 Golf Course kitchen 1 7 Seasonal (MO)

560 Taco Bell kitchen 1 4 (QT) 4

647 DFAC

Wilderness Inn

Kitchen 4 4 (QT) 16

655 DFAC specialty & deli; serving line

2 0 (*) 0

8088 DFAC

Iditarod kitchen 4 4 (QT) 16

647 DFAC

Wilderness Inn entrée area;

main serving line

1 2 (SA) 2

647 DFAC

Wilderness Inn special; take out, grab-n-go

1 2 (SA) 2

8088 DFAC

Iditarod grill/pizza area; serving line

1 2 (SA) 2

See Appendix D for definitions Service Abbreviations

NAME/USER

CLEANS

6 Kodiak CDC kitchen, rm 3 1 1 (AN) 1 11 Talkeetna CDC kitchen, rm 110A 1 1 (AN) 1 297 Twin Rivers

Youth Center snack bar 1 1 (AN) 1

647 DFAC

Wilderness Inn pizza bar area;

serving line

1 1 (AN) 1

647 DFAC

Wilderness Inn entrée area, main serving line, next to oven (behind wall)

1 1 (AN) 1

3805 Domino's next to car wash 1 1 (AN) 1 5800 Domino's BX food court 1 1 (AN) 1 5800 VACANT BX food court 1 0 (*) 0 6376 Sitka CDC kitchen 2 1 (AN) 2 7163 Ketchikan School

Age kitchen 1 1 (AN) 1

7174 VACANT food court 1 1 (AN) 1 7181 Katmai CDC kitchen 1 1 (AN) 1 7377 Denali CDC kitchen 2 1 (AN) 2 7535 Pico-n-Salsa kitchen (back) 4 1 (AN) 4 7535 Pico-n-Salsa serving line 1 1 0 (*) 0 7535 Pico-n-Salsa serving line 2 2 0 (*) 0 8088 DFAC Iditarod serving line; no stove area 1 0 (*) 0

36-100 Illa School Age kitchen, room 6 1 1 (AN) 1

TOTAL 217

APPENDIX B

HOODS & DUCTS WATER WASH WORKLOAD DATA

(Semi-Annual)

CLEANS

Wilderness Inn entrée area, main serving line special, take out, grab-n-go

647 Wilderness Inn grill area, serving line, short order

1 2 2

647 Wilderness Inn kitchen 1 2 2 647 Wilderness Inn kitchen 1 2 2

DFAC

specialty & deli, 655 DFAC grill/kitchen area;

main entrée

1 2 2

6376 Sitka CDC kitchen 1 2 2 7377 Denali CDC kitchen 1 2 2 7535 Pico-n-Salsa kitchen (back) 1 2 2 7535 Pico-n-Salsa serving line 1 1 2 2 7535 Pico-n-Salsa serving line 2 1 2 2 8088 Iditarod DFAC kitchen 1 2 2

Iditarod DFAC entrée area, HOODS & DUCTS BACKFLOW WORKLOAD DATA

(Annual)

CLEANS

entrée area, main special, take out, grab-n-go

647 Wilderness Inn grill area, serving line, short order

1 1 1

647 Wilderness Inn kitchen 1 1 1 647 Wilderness Inn kitchen 1 1 1

DFAC

specialty & deli, 655 DFAC grill/kitchen area;

main entrée

1 1 1

6376 Sitka CDC kitchen 1 1 1 7377 Denali CDC kitchen 1 1 1 7535 Pico-n-Salsa kitchen (back) 1 1 1 7535 Pico-n-Salsa serving line 1 1 1 1 7535 Pico-n-Salsa serving line 2 1 1 1 8088 Iditarod DFAC kitchen 1 1 1

Iditarod DFAC entrée area, APPENDIX C

Dryer Vent Workload Data

FACILITY

NAME/TYPE LOCATION QTY

FREQUENCY

CLEANING

TOTAL

CLEAN

6 Kodiak CDC room 11 2 2 (SA) 4 11 Talkeetna CDC room 108 3 2 (SA) 6 55 Barracks room B012 3 2 (SA) 6 455 UPH Apts A-H 8 2 (SA) 16 456 UPH Apts A-H 8 2 (SA) 16 457 UPH Apts A-H 8 2 (SA) 16 458 UPH Apts A-H 8 2 (SA) 16 602 Barracks rooms 156, 260, 360 12 2 (SA) 24 620 Barracks rooms 118, 216, 316 14 2 (SA) 28 622 Barracks rooms 118, 216, 316 14 2 (SA) 28 624 Barracks rooms 118, 216, 316 14 2 (SA) 28 626 Barracks rooms 117, 215, 315 14 2 (SA) 28 628 Barracks rooms 117, 215, 315 14 2 (SA) 28 630 Barracks rooms 118, 216, 316 14 2 (SA) 28 632 Barracks rooms 118, 216, 316 14 2 (SA) 28

641 Barracks rooms 113, 145, 206, 245, 313, 345 24 2 (SA) 48

649 Barracks rooms 112, 212 8 2 (SA) 16 651 Barracks room 013 28 2 (SA) 56 654 Fire Station #4 truck bay 1 1 (AN) 1 668 Barracks rooms 113, 220, 320 9 2 (SA) 18

681# Barracks rooms 158, 178, 258, 272, 358, 368, 458, 458, 558, 566 80 2 (SA) 160

682# Barracks rooms 128, 172, 228, 272, 328, 372, 428 56 2 (SA) 112

688 Barracks each suite 96 2 (SA) 192

Buckner Physical Fitness Center room 127 2 1 (AN) 2

791 Barracks rooms 126, 156, 226, 256, 326, 356 30 2 (SA) 60

1107 Lodging laundry room 3 2 (SA) 6 3786 Fire Station #3 truck bay 1 1 (AN) 1

4995 dormitory 1st floor, laundry room 4 2 (SA) 8

FACILITY

NAME/TYPE LOCATION QTY

FREQUENCY

CLEANING

TOTAL

CLEAN

4995 dormitory 2nd floor, laundry room 4 2 (SA) 8

4995 dormitory rooms 131, 132, 133, 134, 145, 147, 148, 149, 151 9 2 (SA) 18

4995 dormitory rooms 231, 232, 233, 234, 235, 246, 247, 248, 251 9 2 (SA) 18

5126 Fire Station #2 side of truck bay 1 1 (AN) 1 6210 Fire Dept truck bay 1 1 (AN) 1 6376 Sitka CDC kitchen 3 2 (SA) 6 7053 dormitory 1st floor 8 2 (SA) 16 7053 dormitory 2nd floor 8 2 (SA) 16 7053 dormitory 3rd floor 8 2 (SA) 16 7079 dormitory 2nd floor 10 2 (SA) 20 7079 dormitory 3rd floor 5 2 (SA) 10 7083 dormitory 1st floor 10 2 (SA) 20 7083 dormitory 2nd floor 10 2 (SA) 20 7083 dormitory 3rd floor 10 2 (SA) 20 7113 dormitory 1st floor 4 2 (SA) 8 7148 Lodging…