Attachment 8 - PTR QASP - 19 Aug 2025.pdf

BY ORDER OF THE

DIRECTOR

HQ ACC ACQUISITION

MANAGEMENT AND

INTEGRATION CENTER

19 August 2025

Primaiy Training Ranges Contract

(F A489025CXXXX)

Quality Assurance Surveillance Plan Version Date: Basic 21 March 2017

Updated: 1 April 24 Pages: 30

COMPLIANCE WITH THIS DOCUMENT IS MANDATORY

NOTICE: This Document is available in digital fo1mat through ACC AMIC/DRQQ

OPR: ACC/A3AR

MSgt Christopher Foy Contracting Officer Representative

Reviewed by: ACC/A3AR

Functional Director

Accepted by: AMIC/PKB Capt Ryan Tagatac Contracting Officer

Quality Assurance Surveillance Plan

TABLE OF CONTENTS

Section Page

1.0 SCOPE 3

1.1 Purpose 3

1.2 Application 3

1.3 General Policies 3

2.0 MANAGEMENT LOCATIONS AND KEY PERSONNEL 3

2.1 Contract Management Locations 3

2.2 Contract Management Team 4

2.3 Contractor Key Personnel 5

3.0 CONTRACT SURVEILLANCE 5

3.1 Surveillance Methods 6

3.2 Surveillance Documents 6

3.3 Assessing Performance 18

4.0 WIDE AREA WORK FLOW (WAWF) 22

4.1 Validating Receiving Reports 22

4.2 Certifying Receiving Reports 22

4.3 Rejecting Receiving Reports 23

5.0 CONTRACTING OFFICER REPRESENTATIVE (COR) FOLDER 23

TABLES

1 Deliverables 7 2 Services Summary 8 3 Non-conformance Notifications 19 4 Monthly Performance Rating Definitions 21

Performance Assessment Report Routine Timelines COR Folder Tabs and Contents

ATTACHMENTS

1 Non-conformance Template 25 2 Initial Performance Review (IPR) Template 28

1.0 SCOPE. The Quality Assurance (QA) Surveillance Plan (QASP) is applicable to personnel performing contract surveillance inspections in accordance with (IAW) Federal Acquisition Regulation (FAR) Part 46, Quality Assurance; Department of Defense Instruction (DODI) 5000.72 DoD Standard for Contracting Officer’s Representative (COR) Certification;

DOD FAR Supplement (DFARS) Subpart and PGI 201.602-2, Contracting Officer Responsibilities; Air Force FAR Supplement (AFFARS) Mandatory Procedures (MP) 5301.602-2(d) Designation, Assignment, and Responsibilities of a COR; Air Force Instruction (AFI) 63-138, Acquisition of Services; and organizational policy. It is designed to provide the COR a systematic surveillance method for each service identified in the Performance Work Statement (PWS). The Program Manager (PM)/Functional Service Manager (FSM) and COR develop the methods for administering and evaluating performance. The Quality Assurance Program Coordinator (QAPC) and Contracting Officer (CO) or Contract Manager (CM), will review these methods, which are then accepted or rejected by the CO.

1.1 AUTHORITY. The following FAR clauses provide authority for this QASP (not all inclusive, see Contract for all provisions):

52.246-4, Inspection of Services - Fixed-Price 52.246-5, Inspection of Services - Cost-Reimbursement

FAR 12.301(b)(3) authorizes the CO to tailor Clause 52.212-4 IAW FAR 12.302 -- Tailoring of Provisions and Clauses for the Acquisition of Commercial Items. In the case of this contract, the clause is tailored to institute 52.246-2 and 52.246-4 and requires the Contractor’s to maintain an inspection system acceptable to the USG and that only those supplies/services tendered for acceptance conform to the requirements of this contract.

FAR 46.202-3, Standard Inspection Requirements. This provision authorizes the use of clauses 52.246-4 and 52.246-5 and requires the Contractor to: 1) Provide and maintain an inspection system acceptable to the Government (USG); 2) Require the Contractor to keep, to make these inspections records available to the USG and 3) Gives the USG the right to inspect and test any supplies and services while work is in-process.

FAR 46.401, USG Contract QA. This clause directs that USG contract QA shall be performed as necessary to determine that the supplies or services conform to contract requirements. QA surveillance plans will be prepared and should specify the work requiring surveillance and the method of surveillance.

FAR 46.407, Nonconforming Supplies or Services. This clause specifies the CO rejects supplies or services not conforming in all respects to contract requirements. The CO ordinarily must give the contractor an opportunity to correct or replace nonconforming supplies or services when this can be accomplished within the required delivery schedule; correction or replacement must be without additional cost to the USG.

FAR 46.501, Acceptance (General) Acceptance constitutes acknowledgment that the supplies or services conform to applicable contract quality and quantity requirements, except as provided in this subpart and subject to other terms and conditions of the contract. Acceptance may take place before delivery, at the time of delivery, or after delivery, depending on the provisions of the terms and conditions of the contract.

Supplies or services shall ordinarily not be accepted before completion of USG contract QA actions.

Acceptance shall ordinarily be evidenced by execution of an acceptance certificate on an inspection or receiving report form or commercial shipping document/packing list.

1.2 Purpose. This QASP provides a systematic method to assess and evaluate the services received from the Contractor; however, this QASP is not considered part of the contract. It defines the policy, procedures, and associated methods used by Multi-Functional Team (MFT) for planning, preparing, performing, analyzing, and reporting Contractor performance. In the event this QASP conflicts with the contract or task order (TO), the contract or TO shall take precedence.

1.3 Related Documents:

Contract FA489025CXXXX, Solicitation FA489025R0006 Contractor’s Quality Management Plan

2.0 MANAGEMENT LOCATIONS AND KEY PERSONNEL.

2.1 Contract Management Location

The address for Contracting Quality Management is:

ACC AMIC/PKA /PMSP /DRQQ

300 Exploration Way, Suite 407 Hampton, VA 23666

The address for Program and COR Management is:

HQ ACC/A3AR

130 Andrews Street (Bldg 703), Suite 319 JB Langley-Eustis VA 23665

2.2 Contracting Management Team.

2.2.1 Contracting Officer (CO). CO duties are detailed in subpart 1.602-2, COR, and AFFARS MP5346.103, Contracting Officer Responsibilities. The CO is the only USG agent authorized to award or modify contracts; therefore, the CO is the only person authorized to contractually obligate the USG. The CO is also the individual who will sign any notifications to Contractors regarding performance issues and accepts USG surveillance methods used under the award. The CO approves/appoints all CORs assigned by COR Management. The CO can be reached at accamic.pkba.contractbranch@us.af.mil.

2.2.2 Contract Manager (CM) The CM is the USG agent within the contracting office who performs day-to-day administration of the contract. The CM may also be the CO if the person has a warrant. The CM can be reached at accamic.pkba.contractbranch@us.af.mil.

2.2.3 Program Manager (PM). The PM assists customers with requirements development and definition, PWS modifications, deficiency resolution, and portfolio management. The PM/COR can be reached at acc.a3ar@us.af.mil.

2.2.4 Quality Assurance Program Coordination (QAPC). The QAPC integrates the contract quality requirements into the quality assurance program and acts as the liaison between the contracting office and functional organizations. The QAPC: Assists the multi-functional team (MFT) in developing requirements, Reviews the PWS and QASP to ensure that requirements are clearly stated, enforceable, and measurable, Trains CORs and COR Management (e.g. COR Supervisor, FSM) on the contracting requirements associated with the quality assurance program and MAJCOM/DRU procedures, and Tracks all contract non-conformances, assisting CORs in drafting non-conformance reports. The QAPC may be reached at ACCAMIC.DRQQ_QAPC.BranchAllPersonnel@us.af.mil.

2.2.5 COR Management. COR Management is the Functional Director (FD)/COR Supervisor.

COR Management ensures continuous contract monitoring by a qualified COR and submits COR nomination packages to the CO.

2.2.5.1 The FD is the ACC/A3AR Branch Chief, who has the overall responsibility for contracted services associated with their ACTS mission. The FD executes specified management and oversight responsibilities of the acquisition process and provides oversight for delivery of acquired services. The Functional Director can be reached at 757-764-3958 or acc.a3ar@us.af.mil.

2.2.5.2 The COR Supervisor, HQ ACC/A3AR, ensures personnel are properly trained and technically qualified to perform COR duties, have no personal conflict of interest, and COR responsibilities are assessed on performance report. The COR Supervisor can be reached at 757- 764-0627 or acc.a3ar@us.af.mil.

2.2.6 Contracting Officer’s Representative (COR). The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file in the Surveillance and Performance Management System (SPM) that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance. The QASP is the primary tool for surveillance of the contractor’s quality program and help the COR to document contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the USGs behalf.

2.3 Contractor Key Personnel.

Insert Contractor Name

2.3.1 Program Management. The Contractor’s Program Management is responsible for the overall execution of the contract. This individual will serve as the focal point for the CM/CO and/or PM assigned to the contract and may interface with the customer, as needed.

Program Manager:

Alternate Program Manager:

3.0 CONTRACT SURVEILLANCE. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate Contractor performance. The Contractor, not the Government, is responsible for task order management and Quality Control (QC) actions to meet the terms of the contract. However, because of the non-commercial nature of the work performed by Contractors, the Government cannot rely solely on the Contractor’s quality program but must have a method to oversee the entire contracting process. The Government does this through the QASP and can inspect or test all services called for by the contract, to the extent practicable, at all times and places, during the term of the contract. The COR contribution is comprised of professional, non-adversarial relationships, which include positive and open communications with the CO, CM, PM, QAPC, and the Contractor. The foundation of this relationship is built upon regular, objective, fair, and consistent COR evaluations of Contractor performance against contract requirements, and the ability to discuss inspection results, trends, and items of mutual interest with the Contractor. The COR uses the methods in this QASP and the PWS to achieve this goal.

Note: Contract Terms and Conditions, the government reserves the right to inspect or test services that have been tendered for acceptance. The government may require reperformance of any nonconforming services at no increase in contract price. If reperformance will not correct the performance issue or is not possible, the government may seek an equitable price reduction or contractual processes will begin to terminate the contract. Past performance history will be reported in Contractor Performance Assessment Reporting System to reflect satisfactory or unsatisfactory performance.

3.1 Surveillance Methods. Number methods of surveillance will be utilized: One hundred percent inspection, periodic audit and customer surveys/complaints. Other methods of surveillance must be fully documented and approved by the CO and QAPC before implementation. Information obtained from these activities may be used by the FC/FD to ascertain whether or not Contractor performance is compatible with contract and mission objectives and by the CO for actions relating to the Contractor.

3.1.1 One Hundred Percent Inspection. This method will be used for Contractor submissions, products, and deliverables (tangible items). CORs will use the One Hundred Percent Inspection method to evaluate all reports delivered under paragraph 3.2. The COR, with assistance from the FD and CO if necessary, accepts or rejects these products based on the criteria and performance standards as outlined in the Services Summary. The COR also documents all results of inspections actions, and subsequent Contractor re-performance taskings, if applicable.

3.1.2 Periodic Audit. This type of surveillance consists of evaluating products/services not surveilled via one hundred percent inspection or by customer survey, and is implemented at a pre-defined frequency. An example of periodic audit is performing monthly inspections of class training conducted by the Contractor or weekly inspection of a Contractor’s process in developing training manuals.

3.1.3 Customer Survey or Customer Complaint. Although usually not a primary method, this is a valuable supplement to other, more systematic methods of surveillance. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations, where customers complain consistently when the quality of performance is poor (e.g., dining facilities, custodial services), customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints will be documented, preferably on a standard form. All customer complaints will be forwarded to the Contracting office.

Information obtained from customer complaint activities may be used by the CO for actions relating to the Contractor.

3.2 Surveillance Documents.

3.2.1 Deliverables. All deliverables will be reviewed for timeliness, accuracy and format. If a deliverable due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last work day prior to the due date.

TABLE 1 – DELIVERABLES

Deliverables SOW Reference Delivered To Due Date Management Plan 1.7.1 CO Full Performance Start; 30 days prior to change implementation Funds Expenditure Report 1.7.2 ACC/A3A Monthly by 5th business day

Heavy/Agricultural Equipment/Vehicle Plan 1.7.3 CO Full Performance Start

Labor Relations Plan 1.7.4 CO Full Performance Start; 30 days prior to change implementation

Manpower Plan 1.7.5 CO Full Performance Start; 30 days prior to change implementation

Transition Plan 1.7.6 CO Fourteen (14) Calendar Days after Contract Award

Quality Control Plan 1.8 CO Full Performance Start; 30 days prior to change implementation

Employee Appointment Letters/List of Key Personnel

1.9 COR Upon Appointment

PM/Alternate PM Designations 1.9.1 COR/CO Within 5 Days of Transition Start

Site Manager Designations 1.9.2 CO Prior to full performance contract start date

Safety Briefing/Visitor Log 1.13.2 COR Upon Request

Joint Equipment Inventory 1.14.2, 5.2.1 CO 5 Days prior to Full Performance,30 September annually, 10 days prior to contract end

Phase Out Plan 1.17 CO 120 days prior to contract completion

Frequency Assignment Listing 1.18 COR Upon Request

Pesticide Usage DD Form 1532 2.1.10 COR Monthly by 5th business day

Improved Grounds 2.1.1.1 COR Monthly

Semi-improved Grounds 2.1.1.2 COR Monthly

Saylor Creek and Juniper Butte Ranges Water Levels

2.5.2 COR Monthly

Range Utilization Report 2.10.1 COR Monthly by 2nd business day

Range Checklists 3.1.6 ACC/A3A Full Performance Start

Target Maintenance and Construction Plan 3.2.1.1.1 COR Monthly by last business day

Heavyweight Score 3.2.2.8.1 ACC/A3A Monthly

Avon Park Weekly Activity Schedule 3.3.1.1 COR Weekly NLT 0800 each Wednesday

Avon Park Event Log 3.3.1.6 COR Daily

Mountain Home Fire Recall 3.6.1.4.2 COR Full performance start ; when personnel change

Monthly Maintenance Plan 4.2 COR Full performance start;

Monthly NLT 2nd duty day

ESR Reports 4.2.1.1 COR When requested

C-E Equipment Availability Report

4.2.1.2 In MIS Monthly NLT 3rd duty day

3.2.2 Services Summary. The Services Summary is a list of critical tasks that must be performed by the Contractor, the performance threshold, and the method of surveillance the COR will use to validate/inspect these tasks. Inspection of each task will be documented in the COR folder.

TABLE 2 – SERVICES SUMMARY BOMING & GUNNERY RANGES

PERFORMANCE OBJECTIVE/SOW

PARAGRAPH

PERFORMANCE THRESHOLD METHOD OF

SURVEILLANCE

PO01 General: Provide current personnel listing, conserve utilities, Site Manager availability, maintain job knowledge training programs and provide physical security. (C-1.9, 1.13,

1.14 )

Maintain current personnel list and establish/implement training, security and conservation programs that protect personnel, government property and equipment, and maintains job knowledge.

No more than one discrepancy monthly

Checklist

PO02 Quality Assurance program: Establish and maintain a Quality Control Plan (QCP), conduct and maintain inspections of all aspects of contractor performance thresholds in SOW.

(C-1.8)

Maintain current Quality Control Plan (QCP) inspection checklists and inspection records that provide a comprehensive evaluation of the contractors performance established in the

SOW.

No more than one discrepancy monthly

Checklist

PO03 Administration: Prepare and maintain correspondence, logs, reports, and misc. paperwork. Maintain information & safety bulletin boards, files, technical orders, publications and AFOSH library. Prepare maintenance/clearance schedule.

Provide courier service as required. (C-1.15, 2.10)

Reports, correspondence/ miscellaneous paperwork should be prepared IAW applicable regulations. Logs/files shall provide complete history/audit trail.

No more than one discrepancy monthly

Checklist

PO04 Operations: Receive and maintain weekly range schedule man RCO and scoring towers, score/record bomb impacts. Test and operate all scoring and communications equipment. Operate and maintain all portable threats and Smokey Sams, where applicable. Record flight line-up, prepare strafe pits and target areas, test acoustic scoring equipment. Perform range control officer duties. Be observant of fires, intruders, and ordnance releases outside of range boundaries. Maintain training aides. (C-3.1, 3.3, 3.6)

Range systems shall be capable of operations to preclude mission delays or cancellation.

Zero discrepancies

Checklist, Customer complaint

PERFORMANCE OBJECTIVE PERFORMANCE THRESHOLD METHOD OF

SURVEILLANCE

PO05 Site Operations. (Qualified Manpower requirement) (C- 3.1)

Compliance with procedures, requirements and directives in the SOW.

Zero Discrepancies

Checklist

PO06 Range Target Maintenance & Construction: prepare, construct and moves targets. Construct and maintain bombing target arrays and strafe targets. Perform preventive and unscheduled maintenance on electronic and mechanical equipment.

(C-3.2)

Construct, repair and replace all targets as required. Maintain bombings target arrays/strafe targets. Compliance with all preventative maintenance requirements. All unscheduled maintenance actions performed in timely manner No more than one discrepancy monthly

Checklist

PO07 Range Decontamination and Clearance: Support and perform required clearances. (C-3.2.3)

Clearance will be completed safely during prescribed times outlined in AFI 13-212.

Zero discrepancies

Checklist

PO08 Roads, Grounds and Firebreaks: Maintain improved/unimproved roads, firebreaks, fences and grounds.

(C-2.1, 2.4, 3.5)

Maintain roads, grounds, fences and firebreaks to established/existing standards.

Provide foliage control to standards.

No more than one discrepancy monthly

Checklist

PO09 Environmental: Move and dispose of all hazardous, non-toxic and target waste to the appropriate facility. (C-2.6)

Provide required documentation and safe handling of all hazardous and non-toxic waste from the range to an appropriate facility or DRMO as required.

Zero discrepancies

Checklist

PO10 Government Assets: Maintain government furnished real property and capital equipment and contractor furnished government owned equipment (C-2.3 and 2.8.1)

Provide safe and economic repair to government furnished real property and equipment.

No more than one discrepancy monthly

Checklist

SURVEILLANCE

PO11 Perform Custodial housekeeping functions. (C- 2.3) Range main buildings, manned/camera towers. Main compound grounds must be cleaned and maintained as to ensure functionally and present a neat orderly appearance.

No more than one discrepancy monthly

Checklist

PO12 Safety. (C-1.13) Maintain a Safety Program.

Zero discrepancies

Checklist, customer complaint

PO13 Provide Fire Suppression and emergency response as required: Develop and implement supporting training programs (C-3.6)

Ensure a responsive, effective fire suppression and emergency response exists to minimize damage to government property/resources and personnel.

Zero discrepancies

Checklist

PO14 Operate, maintain and provide support for the Bird Hazard Radar (MERLIN).

(C-4 Chapter 1)

Compliance with procedures, requirements and directives in the SOW.

CA rate not less than 95%.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties and safety)

Checklist

PO15 Support Airfield & Ground Operations. (C-8) Airfield and ground operations support shall be provided to preclude mission degradation, delays, or cancellation.

Zero discrepancies

Checklist, customer complaint

PO16 Operate Electronic Combat Equipment MTE

C-4.1, 4.1.3, 4.1.5

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

SURVEILLANCE

PO17 Maintain assigned range equipment MTE.

C-4.2

Compliance with procedures, requirements and directives in the SOW. Ca rate not less than 95%

MIS

TABLE 2 – SERVICES SUMMARY EC

PERFORMANCE OBJECTIVE PERFORMANCE THRESHOLD

METHOD OF

SURVEILLANCE

PO01 General: Provide current personnel listing, conserve utilities, Site Manager availability, maintain job knowledge training programs and provide physical security (C-1.9, 1.13, 1.14)

Maintain current personnel list and establish/implement training, security and conservation programs that protect personnel, government property and equipment, and maintains job knowledge.

No more than one discrepancy monthly

Checklist

PO02 Quality Control Program: Establish and maintain a Quality Control Plan (QCP), conduct and maintain inspections of all aspects of contractor performance thresholds in SOW.

(C-1.8 C-4.4)

Maintain current Quality Control Plan (QCP) inspection checklists and inspection records that provide a comprehensive evaluation of the contractors performance established in the SOW.

No more than one discrepancy monthly.

(Zero discrepancies allowed for Scheduling and Performance)

Checklist

PO03 Administration: Prepare and maintain correspondence, logs, reports, and misc paperwork.

Maintain information & safety bulletin boards, files, technical orders, publications and AFOSH library.

Prepare maintenance/clearance schedule. Provide courier service as required. (C1.15, 2.10,)

Reports, correspondence/miscellaneous paperwork should be prepared IAW applicable regulations. Logs/files shall provide complete history/audit trail.

No more than one discrepancy monthly

Checklist

PO04 Site Operations. (Qualified Manpower requirement) C-4.1.

Compliance with procedures, requirements and directives in the SOW.

ZERO DISCREPANCIES ALLOWED

PERFORMANCE OBJECTIVE

PERFORMANCE THRESHOLD

METHOD OF

SURVEILLANCE

PO05 Operate Communications equipment.

C-4.1.1

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(zero discrepancies allowed for safety of flight)

Checklist

PO06 Conduct test, perform validation, and implement changes to Government provided hardware and software C-4.1.2.

Compliance with requirements in the SOW.

NO MORE THAN TWO DISCREPANCIES

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO07 Operate Electronic Combat Equipment (AN/MST-T1A) MUTES.

C-4.1, 4.1.3, 4.1.5

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO08 Operate Electronic Combat Equipment (AN/MST-T1V) Mini

MUTES.

C-4.1, 4.1.3, 4.1.5

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO09 Operate Route ITAS terminal and associated equipment.

C-4.6

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

SURVEILLANCE

PO10 Operate Electronic Combat Equipment (AN/VPQ-1) TRTG C- 4.1, 4.1.3, 4.1.5

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO11 Operate MSCT and ANGEL or MSCT Terminal and associated equipment.

C-4.1, 4.1.3.

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO12 Operate Joint Threat Emitter C-4.1, 4.1.3, 4.1.5

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO13 Analyze and provide feedback on Electronic Combat mission activity.

C-4.1.5.2

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

MIS and/or Customer Complaint

SURVEILLANCE

PO14 Maintain assigned MSCT and EW mux equipment.

C-4.2

Compliance with procedures, requirements and directives in the SOW. Ca rate not less than 95%.

PO15 Maintain ITAS equipment.

C-4.2 directives in the SOW. Ca rate not less than 95%.

MIS

PO16 Maintain assigned range equipment. (AN/MST-T1A) MUTES.

C-4.2

Compliance with procedures, requirements and directives in the SOW. System and individual transmitter Ca rates not less than 95%. Lot size is number of transmitters. (*) See Tech Exhibit 1B, Attachment 1.

MIS

PO17 Maintain assigned range equipment (AN/MST-T1(V) Mini-

MUTES.

C-4.2.

Compliance with procedures, requirements and directives in the SOW. Ca rate for MCG and B, C, G, H, and K pedestals not less than 95%. Ca rate for L and M pedestals not less than 90%.

See tech exhibit 1B, attachment 2.

MIS

PO18 Maintain assigned range equipment (AN/VPQ-1) TRTG.

C-4.2

Compliance with procedures, requirements and directives in the SOW. Ca rate not less than 95%.

SURVEILLANCE

PO19 Operate and Maintain Smokey SAM Visual Cueing

System C-2.7

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO20 Maintain assigned range equipment Joint Threat Emitter.

C-4.2.

Compliance with procedures, requirements and directives in the SOW. Ca rate not less than 95%.

MIS

PO21 Maintain TODO/PDO Libraries.

C-6 directives in the SOW.

NO MORE THAN TWO DISCREPANCIES

(zero discrepancies allowed for Safety and Time Compliance)

Checklist

PO22 Perform Maintenance Control Function.

C-4.2.1

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

SURVEILLANCE

PO23 Manage logistics support, and maintain, account for and preserve GFE/Contractor Furnished Gov’t Owned Equipment.

C-1.17, 2.8.1, 4.3

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

Checklist

PO24 Perform grounds, facility, road and water system maintenance.

Perform snow removal

C-2.1, 2.2, 2.3, 2.4, 2.5 directives in the SOW.

NO MORE THAN THREE DISCREPANCIES

MONTHLY

Checklist

PO25 Safety

C-1.13

Compliance with procedures, requirements and directives in the SOW.

ZERO DISCREPANCIES MONTHLY

Checklist

PO26 Develop, implement and maintain an Environmental Management Program.

C-2.6

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for compliance)

SURVEILLANCE

PO27 Operate Electronic Combat Equipment Battlefield Communications Simulator System (BCSS)

C-4.1, 4.1.3, 4.1.5

Compliance with procedures, requirements and directives in the SOW.

NO MORE THAN ONE DISCREPANCY

MONTHLY

(Zero discrepancies allowed for missed sorties)

Checklist

PO28 Maintain assigned range communications equipment.

C-4.2.

Compliance with procedures, requirements and directives in the SOW. Ca rate not less than 95%.

3.2.3 Surveillance Checklist. The COR is responsible for developing standard procedures for Surveillance Checklists and may request QAPC assistance; the Surveillance Checklist serves as the guideline for all inspections. As a minimum, the Surveillance Checklist will include the items in the Services Summary and Deliverables Tables. The COR may also add other inspection activities/surveillance items to the Surveillance Checklist, with applicable PWS references, and obtain permission from the QAPC. These items may fluctuate throughout the course of the contract based on customer needs, identified risks, or issues related to Contractor performance.

The COR will document all inspections conducted using the Surveillance Checklist and maintain them in the COR folder.

3.2.4 Contractor’s Quality Control Plan (QCP). A Contractor's internal actions, in the form of a QCP, are usually written to satisfy contract requirements for written procedures or to provide direction on how Contractor employees are to perform. Any deviations will be treated as deficiencies/non-conformances and handled IAW paragraph 3.3.3. The COR will review the QCP IAW requirements of the solicitation and subsequent awarded contract. The COR will forward any deficiencies/non-conformances to the QAPC and CM/CA/CO for appropriate action.

3.3 COR Audits. The COR is authorized to perform audits (inspection/surveillance) at any time during contract performance IAW FAR clauses 52.246-4, 52.246-5, and 52.246-11. CORs will assess contractor SS performance and document in SPM.

3.3.1 Combating Trafficking In Persons (CTIP). PM/CO/COR will evaluate Contractor’s submitted CTIP program for sufficiency. The COR will monitor the Contractor’s performance regarding trafficking in persons such that non-compliance with FAR Clause 52.222-50, CTIPs, is brought to the immediate attention of the CO.

3.3.1.1 Violations and Remedies.

• If the CO receives information indicating that the contractor, a contractor employee, a subcontractor, or a subcontractor employee has failed to comply with the requirements of the clause at FAR 52-222-50, the CO shall,

• Through the CO’s local commander or other designated representative, immediately notify the Combatant Commander responsible for the geographical area in which the incident has occurred; and

• Information for any investigation and enforcement may be made to:

DoD Inspector General Hotline at www.dodig.mil/hotline or 800-424-9098, CTIP Program Manager on-line at http://ctip.defense.gov or by email toctipreports@osd.pentagon.mil, National CTIP Hotline at 1-888-373-7888, or, CTIP Hotline website at www.polarisproject.org.

• Issue a non-conformance.

3.3.2 Compliance with DFARs clause 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting. Coordinate with the Contracting Officer to have the contractor provided evidence of compliance. This information is typically requested annually.

3.4 SAM (Enterprise-wide Contractor Reporting Application (eCMRA) replacement).

Beginning in FY2020 contractors shall report manpower data relating to the performance services contracts into the SAM (www.sam.gov). Instructions can be found on this site.

Contractors will enter the Service Contract Report (SCR) data a minimum of annually. Guidance for USG validation is located in Teams at SCR Guidebook.

3.5 Assessing Performance. CORs must document Contractor performance on each contract, as well as the scope and purpose of any inspections. CORs will also assess and rate Contractor performance as it relates to contract requirements. Performance Assessment may take the form of assessment results from the Surveillance Checklist, non-conformance notifications, Monthly COR Report, and annual Contract Performance Assessment Reports (CPAR) (if applicable).

Each builds on the other and provides a thorough documented history of Contractor performance.

Initial Performance Assessment (IPA). The initial evaluation of contractor performance is a joint determination by the MFT that the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract. The review shall take place within 30 days after the contractor assumes full performance responsibility. The COR will complete the report received from the CM then return it to the CM. See attachment 3.

4.0 CONTRACTOR PERFORMANCE REPORTING

4.1 Non-conformances. Audit or Inspection results that fall below contractual standards shall be identified as non-conformances.

4.1.1 Types of Non-conformance.

4.1.1.1 First or Second Notices. As shown in Table 3, First and Second Notices provide written notification from the USG to the Contractor of minor non-conformances. Initial minor non-conformances should be addressed with a First Notice to the applicable Contractor representative. The COR should coordinate with the MFT prior to issuing a non-conformance. Minor non-conformances may be sent directly to the contractor by the COR, with a courtesy copy (cc) to the MFT. Additionally, the non-conformance will be documented in SPM as part of the monthly input. If the Contractor fails to respond by the specified due date, the COR should contact the contractor to determine what caused the late response. If the contractor continues to be non-responsive or fails to resolve the issue as documented in the notice, the non-conformance may be elevated to the next level (Second Notice or CAR). See Attachment 1 for Non-Conformance Template.

4.1.1.2 CAR. As shown in Table 3, a CAR provides written notification from the USG to the Contractor of significant performance discrepancies. The COR will draft the CAR and coordinate with the PM/MFT for review as necessary. Once the review is final, the CAR will be sent to the CO for issuance to the Contractor. The CAR will be routed NLT ten duty days (Goal; many issues beyond the control of the COR) after the event.

4.1.1.2.1 To satisfactorily close-out a CAR, the following criteria must be met:

- The Contractor must meet the suspense, and

- The corrective action must have already begun, and

- The Contractor's actions must correct the deficiency, and

- If applicable, be within specified standards.

4.1.1.2.2 If the corrective action is deemed UNSATISFACTORY, or only partially acceptable, annotate the CAR accordingly and forward it to the MFT with a brief explanation. Once reviewed follow the guidance in 4.1.1.2.

4.1.1.3 The COR will maintain a non-conformance log documenting all First Notices, Second Notices and CARs.

4.2 COR Monthly Report. The ACC PM/COR will complete the monthly report in SPM utilizing the Smartform. COR’s at performance locations will provide monthly inputs to the ACC PM/COR for inclusion in SPM.

4.2.1 The COR certifies the essential services accomplished by the contractor and documents any issues or non-conformances that were identified during the month.

4.2.2 SPM will generate monthly emails to the primary COR(s) designated on the contract, monthly reports will be completed by the date indicated on the email (COR has flexibility to select the due date).

4.2.3 The COR creates and submits (Smartform) within SPM on a monthly basis. The COR submits any of the reports listed below when necessary for review in SPM within the COR Status report or as individual uploads. Based upon the approved surveillance schedule in SPM, CORs will coordinate and submit a report of all scheduled surveillance within SPM NLT the 15th workday of the month following the scheduled surveillance. The CO, CS or assigned QAPC will review, approve and if necessary, reject reports back to the COR in SPM. If a COR report is rejected, the reason the report is returned will be provided by the CO, CS or QAPC. Note: The frequency of COR inspections determines the interval for reports and should coincide with contractor invoice submission and validation for work previously performed.

Table 4 - Monthly Performance Rating Definitions

TABLE 4 – MONTHLY PERFORMANCE RATING DEFINITIONS

Rating Definition

Exceeds Standards

Contractor performance exceeds contractual requirements and is beneficial to the government. To justify exceeds standards, state which PWS or SOW requirement(s) was exceeded (to include the paragraph number) along with how exceeding this requirement was a benefit to the government.

Meets Standards

Contractor performance meets contractual requirements. To justify meets standards, specify the PWS paragraph/requirement and state that the contractor met the requirement.

Below

Standards

Contractor performance does NOT meet some contractual requirements. To justify below standard, identify an event(s) that the Contractor had trouble overcoming and state how it impacted the Government. This rating should be supported by referencing any non-conformance notification sent to the Contractor.

Under Corrective Action, state what corrective action the contractor has taken or is planning to take based on the contractor’s response to the non-conformance notification.

N/A Contractor was not contractually required to perform specific task or Specific question is not applicable for evaluated period.

4.2.4 Inspections. The ACC PM/COR will maintain a non-conformance log documenting all USG issued First and Second Notices and CARs. The log will include the date sent to the Contractor, issue, due date for response and actual response date.

4.2.4.1 Security. The SAR shall support annual USG security inspections and unscheduled spot inspections at each location. A spot inspection is defined as any unscheduled security inspection. The USG security staff will perform formal scheduled security inspections of the contractor’s activities once every 18-24 months. In addition, unscheduled spot security inspection will be conducted as necessary to ensure the USG of secure contractor operations. The contractor shall provide written replies on actions taken within 30 days of the security inspection report. The contractor will fully document all preventative measures taken and document actions taken to meet specified security goals and objectives. All preventative measures, inspection reports, replies, and related correspondence shall be routed through the SAR to HQ ACC/A3AR (or through MAJCOM site, to HQ ACC/A3AR) to the contracting officer. It is not the intention of the USG to have the U.S. Government Security Inspection Program replace internal security surveillance by the contractor or inspection programs required by other federal agencies.

4.2.4.2 Safety. The contractor shall appoint, in writing, a safety representative to manage all safety program requirements and establish, document, implement, and continuously improve, a pro-active prevention-based safety program. The contractor shall use applicable Air Force Instructions and Air Force Occupational Safety and Health (AFOSH) Standards as a guide to safeguard USG property and equipment. The contractor shall report any injuries, damage, or other safety related mishaps to the SAR, USAFE/A3TW (if at a USAFE site), HQ ACC/A3AR, and base safety personnel within 24 hours of the mishap. The report can be in the contractor’s format but must include the name of the person(s) involved and a description of the mishap. The contractor shall follow-up this report with a second report within 30 days, describing corrective action(s) taken. The USG SAR shall initiate an investigation as required and formal reporting compliance with Air Force and USG directives.

4.2.4.2.1 The contractor shall report to and assist USG safety personnel and the SAR in conducting investigations of mishaps applicable to its functions under this contract. The contractor shall comply with recommended corrective actions. Any corrective item the contractor believes is out of scope or requires additional consideration will be submitted to the contracting officer and will be negotiated at that time.

4.2.4.2.2 The contractor shall establish a safety program that establishes preventative measures and delineates safety goals and objectives. The contractor will support an annual USG safety inspection and unscheduled spot inspections at each location. The USG safety personnel shall perform a formal scheduled safety inspection of the contractor’s workplace once every 12 months. In addition, unscheduled spot safety inspections shall be conducted by the QAE as necessary to ensure the USG of safe contractor operations and USG safety support. The contractor shall provide written replies within 30 days of the safety inspection report date on actions taken. All inspection reports, replies, and related correspondence shall be routed through the SAR to USAFE/A3TW (if a USAFE site) to HQ ACC/A3AR. It is not the intent of the USG to have the U.S. Government Safety Inspection Program replace internal safety surveillance by the contractor or inspection programs required by other federal agencies.

4.2.5 REPORTING AND PAYMENT.

4.2.5.1 A Monthly C-E Equipment Availability Report shall be submitted by the contractor.

4.2.5.2 The ACC PM/COR will notify the Contracting Officer of any monthly payment CLIN amount deductions NLT five (5) working days after receipt of the completed Monthly Performance/Receiving Reports from each operating location COR. The ACC PM/COR will certify the Monthly Performance/Receiving Reports minus any deductions of the monthly payment CLIN amount for any base where the contractor did not meet the Service Delivery Summary percentages reported in the weekly performance report provided by the contractor.

4.3 Annual CPARS. NOTE: CPARs is completed by the PM with the COR providing input. An annual CPAR will be written on all Services contracts that exceed total contract value dollar reporting thresholds. The CPARS https://www.cpars.gov/ is the DoD Enterprise Solution for collection of Contractor Past Performance Information (PPI), as required by the FAR. CPARS is a web-enabled application that collects and manages a library of automated Contractor report cards. For AMIC’s PM managed contracts, the PM will be designated as Assessing Official (AO) in CPARS. For AMIC’s Non-PM managed contracts the CO will be designated as Assessing Official. The AOR will utilize objective evidence from Monthly/Quarterly Reports, 1st/2nd notices, CARs, and any other validated information provided by CORs or the customer, that could be used for the CPAR assessment. The AOR will send the Draft CPAR to the Assessing Official (AO) within 20 calendar days following the end of the Period of Performance (PoP). The table below is an excerpt from the AMIC CPARS Roles and Responsibilities Policy Letter.

Table 5 - Performance Assessment Report Routine Timelines*

CPAR Role: Timeframe Action in CPARS AOR +20 calendar days following the end of the Period of Performance (PoP)

Draft (Narrative and rating) report and send to AO

Assessing Official (AO) +40 calendar days following the end of the PoP

Validate narrative/rating contract information and send to Contractor Representative

Contractor Representative 60 calendar days Comment and return to AO AO (Contractor Concur or does not sign)

7 calendar days but not to exceed PoP end +107 days

Completes CPAR

AO (Contractor Non-Concur) RO (Contractor Non-Concur)

14 calendar days but not to exceed PoP end +114 days

AO forwards to RO; RO reviews, updates and completes CPARS

* CPARS Focal Point will notify AO (Contracting Officer) and RO (PK Division Chief) of all exceeded time frames

4.4 WAWF (Wide Area Work Flow). Utilizing the WAWF module in PIEE, the COR will review (inspect) all invoices submitted by the Contactor, complete the invoice checklist, validate funding, and provide to the PM.

4.4.1 Rejecting invoices. If an invoice is rejected in WAWF, the COR will go to the Miscellaneous Info tab to complete the comments block as follows: If during the COR review, an invoice is found to be incomplete, incorrect, etc., the COR will annotate the errors and then email the contractor (cc the PM and CO) of the errors/issues found. If the invoice is already in WAWF, the PM may elect to reject and annotate the rejection details in the Miscellaneous Info tab in the comments block as follows:

• List details regarding all unsatisfactory services or incorrect invoice information, and

• Instruct the Contractor to contact DFAS to have the invoice rejected back to the Contractor; this will allow the Contractor to make the same correction on both the receiving report and invoice, since combination invoices/receiving reports are required.

• The rejecter will then return to the Header tab and click the “Reject to Initiator” block. .

• As a final caveat, in the event of extended absences of the PM or COR/QAM/QAPC, the present party may complete the acceptance/rejection actions (referenced above) of the absence party to ensure invoices are processed in a timely manner incompliance/intent of the Prompt Payment Act.

5.0 COR FOLDER. DFARS PGI 201.602-2(d) requires the COR to establish and maintain electronic files in the SPM/JAM database. The COR folder must contain the tabs and contents outlined below in Table 6. All surveillance records are considered FOR OFFICIAL USE ONLY.

Documentation is kept for the life of the contract and provides necessary continuity should COR duties transition during the contract. COR Management and the COR will receive instructions from the CO on disposition or archival procedures upon contract completion.

Annual Contract Performance Assessment Reporting System (CPARS) Evaluation. An annual CPAR will be written on all Services contracts that exceed $1M total contract value, Construction contracts of $650,000 or more, and Architect-Engineer services contracts of $30,000 or more. The Contractor Performance Assessment Reporting System (CPARS) https://www.cpars.gov/ is the Department of Defense (DoD) Enterprise Solution for collection of Contractor Past Performance Information (PPI) as required by the Federal Acquisition Regulation (FAR). CPARS is a web-enabled application that collects and manages a library of automated Contractor report cards. The COR will be designated as the Assessing Official Representative (AOR) in CPARS. The COR will utilize objective evidence from previous Monthly COR Reports, 1st/2nd notices, CARs, and correspondence letters to develop draft CPARs assessments and ratings. A CPARS quality checklist is available at the following link.

https://www.cpars.gov/pdfs/CPARSQualityChecklist.pdf.

The table below is an excerpt from the AMIC CPARS Roles and Responsibilities Policy Letter.

TABLE 6 – COR FOLDER TABS & CONTENTS

Tab Title Items to Include

1 General Correspondence If electronic, index to location; must be available upon request and for the life of the contract

2 COR appointment/designation Letter(s) (Maintained in SPM/JAM)

Signed nomination memo for each COR Signed designation memo for each COR Signed COR termination memo(s), if applicable

3 COR Training Contract-Specific Training Certificate For each designated COR, completion certificates for:

DAU CLC 106 or 222 (based on contract type) dated within last 3 years U.S. Air Force Annual Ethics Training dated for current year if OGE Form 450 filer; otherwise, initial copy DoD CTIP for Acquisition & Contracting Professionals dated within last 3 years

4 Contract/Task Order, Modifications, PWS, Pricing

Contract for current level of effort Most current PWS and all attachments All contract modifications

5 Quality Signed QASP Approved surveillance checklist templates Completed surveillance checklists Signed Initial Performance Assessment (IPA) Written or electronic log of actions taken in performance of COR duties, such as contract inspection activities and a summary of meetings and conversations with contractor personnel

6 Contractor’s Quality Control Plan If required by the contract

7 Non-Conformance Reports (Maintained in SPM/JAM)

Non-conformance report log Closed or most recent version of all first notices, second notices, and CARs issued to contractor

8 Deliverables CDRLs and deliverables specified in contract Reports, trip reports, etc.

9 Invoices If maintained in WAWF, save WAWF attachments here

Attachment 1

Non-Conformance Template

Attachment 2 Initial Performance Review(Example only)

MEMORANDUM FOR ACC AMIC/PKA/B/C/D Date

FROM: (COR’s Office)

SUBJECT: Initial Performance Review for (contract name) on contract FA4890-XX-D-00XX

Contract Dollar Value: $XXXXXX

1. An initial evaluation of contractor performance review (IPR) is due within 30 days after the Contractor assumes full performance responsibility (i.e. after completion of transition). The IPR is a joint determination by the MFT that the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract. The SDO may waive the initial evaluation for contractors that have continued performance under a successor contract award (prior incumbent), or for contractors that have otherwise demonstrated full compliance with contract start-up. For acquisitions greater than or equal to $100M, report ICPR results to the SDO.

2. As the COR, please complete this assessment and return it to the Contract Manager (CM) administering the contract. Using the

Contract Performance Assessment Ratings Legend below, enter a rating in the Rating Column of the table below.

3. For the ICPR Assessment:

Contract Performance Assessment Rating Successfully Started Performance

Completed Transition

Fully…