TOLMDS_Past_Perf_Questionnaire_-_11_Mar_2013.doc

PRESENT/PAST PERFORMANCE QUESTIONNAIRE

TO:

RETURN TO: 90 CONS/LGCB

Contracting Officer

7505 Barnes Loop F.E. Warren AFB WY 82005 SUBJECT: Present/Past Performance: Contract # ________________________, Contractor:

PLEASE RETURN NO LATER THAN:

1. Your assistance is respectfully requested in providing information on the attached performance questionnaire. The importance of your opinion cannot be overstated. This survey measures the present/past performance of ______________________________, a prospective offeror for Technical Order Library and Maintenance Data Support for F.E.Warren AFB, Malmstrom AFB, Minot AFB, and Vandenberg AFB (Missile Wings in Air Force Global Strike Command).

2. INSTRUCTIONS FOR COMPLETION: Fill it in by hand or type and please email the results to the Contracting Officer, Carroll Vye at carroll.vye@us.af.mil and to the Administrator, Jason Kuhl at jason.kuhl.1@us.af.mil, Email submissions are preferred. You can also send by mail to the address listed above or send by facsimile to commercial phone number (307)773-3964, DSN 481-3964. Please direct questions to Jason Kuhl (307) 773-5751. Your participation is greatly appreciated.

Explanation of codes:

Code

PERFORMANCE LEVEL

Circle the appropriate letter for each item on the questionnaire and provide narrative justification.

PRESENT/PAST PERFORMANCE QUESTIONNAIRE

I. CONTRACT INFORMATION: Complete the following information on:

a. Contractor (Company/Name/address):

b. Contract:

1. Number:

2. Period of Performance: From:

To:

3. Total Contract Amount:

II. RESPONDENT IDENTIFICATION: Complete the following information on your company. You may be contacted for additional information pertaining to the past/present performance of the contractor identified in section I above. (The following information will assist in the analysis of the data. Information will be kept confidential)

a. Name:

b. Position and Title:

c. Phone Number:

d. Address:

CONTRACTOR PRESENT/PAST PERFORMANCE EVALUATION

1. How effectively has the contractor managed Technical Order Library and provided current and readily available Technical Orders to the maintenance technician?

E VG S N/A M U

COMMENTS/REMARKS:

2. How effective was the contractor in supporting/managing large scale computerized maintenance database programs: writing SQL queries, perform standard statistical applications and doing predicative analyses?

E VG S N/A M U

COMMENTS/REMARKS:

3. How would you rate the overall timeliness and quality of the required reports delivered by the contractor?

E VG S N/A M U

COMMENTS/REMARKS:

4. Did delivered reports contain useful information and meet your needs?

E VG S N/A M U

COMMENTS/REMARKS:

5. How effectively did the contractor support meetings and other operational support activities?

E VG S N/A M U

COMMENTS/REMARKS:

6. If known, how well did contractor plan for and execute quality control?

E VG S N/A M U

COMMENTS/REMARKS:

7. Did the contractor identify problems as they occurred and suggest solutions?

E VG S N/A M U

COMMENTS/REMARKS:

8. How effectively did the contractor correct problems?

E VG S N/A M U

COMMENTS/REMARKS:

9. How effective was the contractor in building and maintaining positive working relationships with the Government and other organizations?

E VG S N/A M U

COMMENTS/REMARKS:

10. Has the contractor ever developed a training program?

YES / NO. If yes, how effective was the program?

E VG S N/A M U

COMMENTS/REMARKS:

11. Does the contractor have a record/history of non-compliance with Environmental and Safety (Occupational Safety and Health Administration) standards?

E VG S N/A M U

COMMENTS/REMARKS:

12. Has the Contractor ever been given a Cure Notice, Show Cause Notice, Letter of Concerns, Corrective Action Report, or had payment withheld for services not rendered?

YES / NO. If the answer is yes provide a detailed explanation.

COMMENTS/REMARKS:

13. A demonstrated skill in the areas of statistical and predictive analysis and applications?

E VG S N/A M U

COMMENTS/REMARKS:

14. How do you rate the contractor’s ability to effectively manage personnel, budget and costs?

E VG S N/A M U

COMMENTS/REMARKS:

15. Circle the letter that best describes your customer satisfaction:

a. Unsatisfactory: Customer refused to accept end product.

b. Marginal: Customer dissatisfaction with end product/service evidenced by written or verbal conversations.

c. Satisfactory: Customer expressed no displeasure with performance of the Contractor.

d. Very Good: Customer expressed verbal or written appreciation of the Contractor's performance.

e. Exceptional: Customer expressed admiration of the contractor's performance and stated he/she would be happy if the Contractor was obtained for future projects.

COMMENTS/REMARKS:

16. Circle the letter that best describes your experiences with the Contractor based on the statements below:

a. They were an unsatisfactory Contractor. We would not want to contract with this firm again under any circumstances.

b. They were a marginal Contractor. Numerous problems developed that were a result of their lack of cooperation and failure to perform work, as required.

c. They were a satisfactory Contractor who met the minimum requirements of the contracts. Performance deficiencies improve when identified by the Government. Although rework/ warranty issues were performed, an aggressive inspection program was required to ensure compliance.

d. They were a Very Good Contractor whom we would not hesitate to enter into another contract. Problems encountered were minor and solutions were found with little difficulty.

e. They are an Exceptional Contracting firm in every respect. Problems were solved in a spirit of teamwork. Quality work, timely actions, and complete documentation were routinely achieved. We would pay premium prices to contract with them again.

COMMENTS/REMARKS: