Responses_to_Vendor_Questions_(4).docx
DOCX document 13 KB Posted
- Attached to
- Fire Alarm Detection & Fire Extinguisher Maintenance Federal contract opportunity
- Solicitation number
- FA4407-16-T-0003
About this file
4th (and final) set of responses to vendor questions.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Responses_to_Vendor_Questions_(3).docx | DOCX document | |
| Responses_to_Vendor_Questions_(3).docx | DOCX document | |
| Responses_to_Vendor_Questions_(2).docx | DOCX document | |
| Responses_to_Vendor_Questions.docx | DOCX document | |
| WD_2015-5075_Rev._2.pdf | ||
| Item_0004_Pricing_Opt_Yr_1 _01_Oct_17_-_30_Sep_18.pdf | ||
| Item_0004_Pricing_Opt_Yr_3 _01_Oct_19_-_30_Sep_20.pdf | ||
| SF_1449_Solicitation_FA4407-16-T-0003_Fire_Alarm_ _Extinguisher_Maintenance.pdf | ||
| Pertinent_Information_For_Offerors.pdf | ||
| Item_0004_Pricing_Opt_Yr_2 _01_Oct_18_-_30_Sep_19.pdf | ||
| PWS_09_Aug_16.pdf | ||
| Administrative_Statements.pdf | ||
| Item_0004_Pricing_Six-Month_Extension _01_Oct_21_-_31_Mar_22.pdf | ||
| Item_0004_Pricing_Base_Yr _01_Oct_16_-_30_Sep_17.pdf | ||
| Past_Performance_Questionnaire_Fire.pdf | ||
| Item_0004_Pricing_Opt_Yr_4 _01_Oct_20_-_30_Sep_21.pdf |
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Text version
RESPONSES TO VENDOR QUESTIONS #4 13 Sep 2016
Q1: Please confirm if the offeror will need to be able to meet 1.2.4.1 Response Time “contractor shall respond in person to all service call requests within 30 minutes.” Does this mean acknowledgement by Offeror (Customer Service) and then dispatch of a service technician or are you asking for someone to be on site during all regular business hours outside of the annual inspections?
Ans: Acknowledgement by Customer Service (within 30 minutes) and then dispatch a service technician
Q2: Does the current vendor pull the inspector/technician performing inspections to meet the 30 minute response in section 1.2.4.1 or is another employee of the current vendor dedicated to providing service outside of the inspection during normal duty hours?
Ans: That is entirely up to the vendor’s discretion. Sorry, can’t provide info on current vendor procedures.
File details come from the government source that posted it. Updated .