Responses_to_Vendor_Questions_(4).docx

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Fire Alarm Detection & Fire Extinguisher Maintenance
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FA4407-16-T-0003
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4th (and final) set of responses to vendor questions.

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RESPONSES TO VENDOR QUESTIONS #4 13 Sep 2016

Q1: Please confirm if the offeror will need to be able to meet 1.2.4.1 Response Time “contractor shall respond in person to all service call requests within 30 minutes.” Does this mean acknowledgement by Offeror (Customer Service) and then dispatch of a service technician or are you asking for someone to be on site during all regular business hours outside of the annual inspections?

Ans: Acknowledgement by Customer Service (within 30 minutes) and then dispatch a service technician

Q2: Does the current vendor pull the inspector/technician performing inspections to meet the 30 minute response in section 1.2.4.1 or is another employee of the current vendor dedicated to providing service outside of the inspection during normal duty hours?

Ans: That is entirely up to the vendor’s discretion. Sorry, can’t provide info on current vendor procedures.

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