FSHBusSvsPWSAtch3PerfSmy.doc
DOC document 64 KB Posted
- Attached to
- JBSA-Fort Sam Houston Bus Services Federal contract opportunity
- Solicitation number
- FA3047-16-R-0007
About this file
Attachment 3c PWS Attachment 3 Performance Requirements Summary
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| FSHBusSvcs_PWS.doc | DOC document | |
| RFP_FA3047-16-R-0007_Amendment_3_Questions_and_Answers.docx | DOCX document | |
| FSHBusSvcs_PWS.doc | DOC document | |
| RFP_FA3047-16-R-0007_Amendment_2_Questions_and_Answers.docx | DOCX document | |
| RFP_8047-16-R-0007_Amendment_1_Questions_and_Answers.docx | DOCX document | |
| FSHBusSvsPWSApndxE_GovFurnFaclty.doc | DOC document | |
| FSHBusSvsPWSAtch6MsnEssential.doc | DOC document | |
| FSHBusSvcProvClauses.doc | DOC document | |
| FSHBusSvsPWSAtch4Deliverables.doc | DOC document | |
| FSHBusSvcSchedDelivery.doc | DOC document | |
| FSHBusSvsPWSApndxC_WklyTripSchd.doc | DOC document | |
| FSHBusSvsPWSAtch1GFV.doc | DOC document | |
| FSHBusSvsPWSAtch5SchdofIns.doc | DOC document | |
| FSHBusSvsPWSApndxB_ShtlBusSched.doc | DOC document | |
| FSHBusSvsPWSAtch2GFLMR.doc | DOC document | |
| Wage_Determination_2015-2521_Revision_No_2.txt | TXT text file | |
| FSHBusSvsPWSApndxF_QASP.doc | DOC document |
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Text version
Request for Proposal No. FA3047-16-R-0007
ATTACHMENT 3
Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the maximum error rate required for each service requirement. These thresholds are critical to mission success.
| PO# |
| Performance Objective |
PWS Reference
Paragraph
| Method of Surveillance |
| Performance Threshold |
(This is the maximum error rate.)
| 1 |
| Post Shuttle Buses shall arrive at designated bus stop location(s) on time (+/- 5 mins) IAW the Shuttle Bus Schedule with “Post Shuttle” magnetic sign displayed on the front & passenger load side of the bus. |
| 5.1.1.5. |
Random Sampling
AND
Customer Complaints Contractor shall have no less than 96% on time arrivals per month
OR
No more than two (2) validated customer complaints for this service per month
(Note: Anonymous customer surveys will not be validated as a customer complaints)
| 2 |
| Bus Service shall arrive at designated pick-up location(s) on time IAW the Weekly Trip Schedule. |
| 5.1.1., 5.1.1.6., and 5.1.2. |
| Random Sampling |
AND
Customer Complaints Contractor shall have no less than 98% on time arrivals (+/- 5 mins) per month.
OR
No more than two (2) validated customer complaints for this service per month
(Note: Anonymous customer surveys will not be validated as a customer complaints)
| 3 |
| Each bus used is fully operational and has the AF Form 1800 properly completed and on-board during use. |
| 5.4.1.1., 5.4.1.2., 5.4.3., and 5.4.5. |
| Random Sampling |
| Contractor shall not have any more than two (2) deficiencies per month. |
| 4 |
| The contractor utilizes emergency flashers during the loading/unloading process, wears a seat belt at all times during motion, assists in safe and orderly passenger embarkation and debarkation of buses and ensures passengers are properly seated during transport. |
| 5.2.1. |
| Random Sampling |
| Contractor shall not have any more than one (1) deficiency per month. |
| 5 |
| All buses are kept clean at all times. |
| 5.4.2. and 5.4.4. |
| Random Sampling |
| Contractor shall not have any more than two (2) deficiencies per month. |
| 6 |
| The Contractor shall ensure all trip data is loaded accurately into OLVIMS within 24 hours of the run being completed. |
| 5.3.2.3. |
| Random Sampling |
| Contractor shall have no less than 98% reviewed must be documented properly in OLVIMS. |
| PO# |
| Performance Objective |
PWS Reference
Paragraph
| Method of Surveillance |
| Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) |
| 7 |
| The contractor provides accurate and timely data reports as required by the PWS. |
| 5.3.3., 5.3.4., and 5.3.5. |
| 100% Inspection |
| Contractor shall not have any more than two (2) deficiencies per month. |
| 8 |
| The Contractor shall provide safe bus service using clean buses and treats all customers with respect and dignity. Responses to validated customer complaints shall be provided to the 502 LRS/COR office. |
| 1.7.1. and 5.2.3. |
| Customer Complaints |
AND
Customer Surveys No more than two (2) validated customer complaints for this service per month
(Note: Anonymous customer surveys will not be validated as a customer complaints)
| 9 |
| The contractor will complete a joint annual inventory of all Government furnished facilities, property, equipment and materials, to include keys, at the anniversary of each year of performance or at contract completion or termination. |
| 3. |
| 100% Inspection |
| Contractor shall not have any deficiencies per year. |
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