Atch 1 TA2S PWS 5 Nov 10.docx

HQ NORAD - HQ USNORTHCOM

Technical and Advisory Support Services

(TA2S)

Performance Work Statement

5 November 2010

TABLE OF CONTENTS

APPENDIX 1 HQ NORAD-HQ USNORTHCOM (N-NC) ADVISORY AND ASSISTANCE SERVICES (TA2S) MISSION DESCRIPTIONS

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1.0 DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) provides for various Advisory and Assistance Services (A&AS) and Non-Advisory and Assistance Services (Non-A&AS) to Headquarters North American Aerospace Defense Command (HQ NORAD) and Headquarters US Northern Command (HQ USNORTHCOM) directorates, special staff offices, and other activities in support of various missions, and command, control, communications, and intelligence activities. As command roles and responsibilities have expanded, the range of advisory and assistance support has expanded as well to provide more varied and intensive analyses of technical, cost, and programmatic issues. This contract will serve as a vehicle to provide further broadened technical and analytical tools, support or improve policy development, management, and administration, or improve the operation of systems supporting the HQ NORAD and HQ USNORTHCOM missions. The Commands also require various forms of support during several phases of planning, programming, acquisition, and implementation cycles of various government systems and will need to complement the Government's technical expertise in accomplishing its mission. All services requested under this PWS are non-personal in nature and will be requested by a task order generated by the Contracting Officer (CO).

1.1 Scope. HQ NORAD and HQ USNORTHCOM have a continuing requirement for contracted support on a worldwide basis and within a broad range of services, both advisory and assistance services (A&AS) and non-advisory and assistance services (non-A&AS). The A&AS primarily comprises three major categories of services: Management, Operational and Professional Support Services; Studies, Analyses, and Evaluations; and Engineering and Technical Services. The non-A&AS primarily comprises two major categories of services: Information Management and Engineering Services. All HQ NORAD and HQ USNORTHCOM directorates and special staff offices listed in the appendix to the PWS are considered primary using activities for this contract effort. However, other organizations and agencies assigned to directly support or are supported by HQ NORAD and/or HQ USNORTHCOM including: Canadian NORAD Region (CANR), Continental United States Region (CONR), CONR-1AF (AFNORTH), Joint Forces Headquarters – National Capitol Region (JFHQ-NCR),National Guard Bureau (NGB), any Joint Task Force formed by NORAD-USNORTHCOM, such as Joint Task Force Alaska (JTF-Alaska), Joint Task Force – Civil Support (JTF-CS), Joint Task Force-North (JTF-N), and Component Commands consisting of Army North (ARNORTH), CONR-1AF (AFNORTH), Fleet Forces Command (FFC), and Marine Forces Reserve North (MARFORNORTH) and/or sub-unified command designated may require similar services on an “as needed” basis. These supporting commands and agencies may order these services provided requirements are within the scope of this contract and comply with all federal guidelines.

1.2 Mission. HQ NORAD, in close collaboration with homeland defense, security, and law enforcement partners, prevents air attacks against North America, safeguard the sovereign airspaces of the United States and Canada by responding to unknown, unwanted and unauthorizeds air activity approaching and operating within these airspaces, and provides aerospace and maritime warning for North America. HQ USNORTHCOM’s mission is to conduct operations to anticipate, deter, prevent, and defeat threats and aggression aimed at the United States, its territories, and interests within the assigned area of responsibility and, when directed, provide defense support of civil authorities including consequence management operations.

1.3 Requirements. This PWS defines general task order requirements and mission areas from various HQ NORAD and HQ USNORTHCOM directorates and special staff offices (also referred to as functional areas) which may need support throughout the life of this contract. The applicable directorate or special staff office will manage all applicable task orders and provide qualified Quality Assurance Personnel (QAP) to monitor the task order. Note that units assigned to HQ NORAD or HQ USNORTHCOM but not reporting to a specific directorate or special staff office may submit requirements to the most appropriate directorate or special staff office based on the mission and required support. The contractor shall perform technical analyses and assessments as defined in individual task orders. The nature of this work will at times demand that the Contractor be capable of quick response to tight deadlines in support of day-to-day surge requirements, crisis events and/or real world event support and National Security Special Events (NSSEs). Some deadlines may be days or hours from receipt of the tasking. The Contractor may be required to analyze position papers, plans, or briefings or may be required to evaluate technical issues on short notice. In rendering the foregoing services, outputs may take the form of information, advice, opinions, alternatives, analyses, evaluations, recommendations, training and/or services to complement the Government’s technical expertise in accomplishing its mission. Many task orders will require security clearances (SECRET, TOP SECRET (TS), and TOP SECRET/ Sensitive Compartmented Information (TS/SCI) as defined in the DoD Contract Security Specification, DD Form 254. A DD 254 will be included at the contract level, however, specific security clearance requirements will be identified at the task order level.

1.3.1 The required support for A&AS will fall into one of the following categories: Management, Operational and Professional Services; Studies, Analysis and Evaluations; or Engineering and Technical Services.

1.3.1.1 Management, Operational and Professional Support Services The Contractor shall perform management, operational and professional activities to support HQ NORAD and/or HQ USNORTHCOM functional areas described in Section J, TA2S Mission Descriptions. These services provide support, assistance, advice, and/or training for the efficient and effective management and operation of HQ NORAD and/or HQ USNORTHCOM organizations, activities, or systems. As identified in individual task orders, the Contractor shall:

1.3.1.1.1 Assist in the development, execution and implementation of plans, programs, procedures, policy and doctrine, and provide documentation for the following mission areas:

1.3.1.1.1.1 Testing

1.3.1.1.1.2 Life-cycle logistics support

1.3.1.1.1.3 Effectiveness measurement

1.3.1.1.1.4 Acquisition requirements

1.3.1.1.1.5 Program management

1.3.1.1.1.6 Intelligence

1.3.1.1.1.7 Financial management

1.3.1.1.1.8 Operational management planning & execution

1.3.1.1.1.9 Maintenance management & planning

1.3.1.1.1.10 Development and revision of system architectures

1.3.1.1.1.11 Integration management & planning

1.3.1.1.1.12 Capabilities & requirements management & planning

1.3.1.1.1.13 Strategic planning & policy

1.3.1.1.1.14 Joint Operations Planning

1.3.1.1.1.15 Transitional planning

1.3.1.1.1.16 Training and Education

1.3.1.1.1.17 Data collection and analysis

1.3.1.1.1.18 Ground, flight, and weapons safety

1.3.1.1.1.19 Information resource management

1.3.1.1.1.20 Systems configuration management

1.3.1.1.1.21 Security management

1.3.1.1.1.22 System sustainment

1.3.1.1.1.23 Software development, evaluation, and support

1.3.1.1.1.24 System decommissioning and disposal

1.3.1.1.1.25 Exercises, experiments, and wargames

1.3.1.1.1.26 Force development

1.3.1.1.1.27 Information operations support

1.3.1.1.1.28 Command Center operations support

1.3.1.1.1.29 Meteorology and oceanographic operations support

1.3.1.1.1.30 Joint experimentation

1.3.1.1.1.31 Transformation

1.3.1.1.1.32 Advance concept technology demonstrations

1.3.1.1.1.33 Battlelab

1.3.1.1.1.34 Costing

1.3.1.1.1.35 Theater security cooperation

1.3.1.1.1.36 Religious Support

1.3.1.1.2 Assist in the development and make recommendations on organizational policy, doctrine, directives and publications

1.3.1.1.3 Solicit opinions of program sponsors, management and technical personnel, support organizations, and outside agencies on HQ NORAD and/or HQ USNORTHCOM positions

1.3.1.1.4 Develop and document requirements to include functional and performance requirements, incorporating architecture and operational requirements into design, requirements flow-down, and trade studies

1.3.1.1.5 Participate in meetings, in-progress reviews, and integrated concept and product teams, working groups and provide briefings.

1.3.1.2 Studies, Analyses, and Evaluations

The Contractor shall perform studies, analyses, and evaluation activities to support HQ NORAD and/or HQ USNORTHCOM functional areas described in Section J, TA2S Mission Descriptions. These services require organized, analytical assessments and evaluations of complex issues to improve developments, decision-making, management or administration of HQ NORAD and/or HQ USNORTHCOM processes. The Contractor shall support a variety of studies/analyses/evaluations such as:

1.3.1.2.1 Provide recommendations on emerging technologies and their applications to enhance mission performance

1.3.1.2.2 Provide recommendations to command staff agencies and subordinate units to strengthen combat capabilities

1.3.1.2.3 Support planning, programming, and budget development, tracking, and financial execution

1.3.1.2.4 Conduct studies, analyses, evaluations, military utility assessments, and investment optimization in support of the following areas:

1.3.1.2.4.1 Systems modernization, integration, analysis and sustainment

1.3.1.2.4.2 Organizational roles and responsibilities

1.3.1.2.4.3 Mission capability

1.3.1.2.4.4 Force strategy

1.3.1.2.4.5 Force structure options

1.3.1.2.4.6 Current/future operations plans

1.3.1.2.4.7 Communications operations and maintenance

1.3.1.2.4.8 Communications systems

1.3.1.2.4.9 Requirements/capability analysis and assessment

1.3.1.2.4.10 System sustainment/life cycle support

1.3.1.2.4.11 Emerging technologies

1.3.1.2.4.12 Intelligence trends and scenarios

1.3.1.2.4.13 Cost analysis

1.3.1.2.4.14 Environmental issues

1.3.1.2.4.15 Risk assessments

1.3.1.2.4.16 Cost estimating

1.3.1.2.4.17 Facility space utilization and reconfiguration

1.3.1.2.4.18 Program and capabilities gap analysis

1.3.1.2.4.19 Concept experimentation

1.3.1.2.4.20 Force requirements

1.3.1.2.4.21 Strategic concept development

1.3.1.2.4.22 Environmental systems/information

1.3.1.2.4.23 Religious Support

1.3.1.2.5 Support, plan and conduct modeling, simulation, and analyses

1.3.1.2.6 Information operations/information superiority/information assurance

1.3.1.2.7 Conduct enterprise architecture process evaluation

1.3.1.2.8 National, DoD and joint force policy, strategy and concept development

1.3.1.2.9 Provide studies, reviews, evaluations and recommendations on subjects of highly specialized areas of concern

1.3.1.2.10 Provide third party evaluations to enhance government understanding or develop alternate positions and/or solutions to various issues/problems

1.3.1.3 Engineering and Technical Services

These services take the form of technical advice, assistance, and training required to support HQ NORAD and/or HQ USNORTHCOM functional areas described in Section J, TA2S Mission Descriptions. The Contractor shall apply scientific methods and engineering disciplines to support a variety of engineering and technical services such as:

1.3.1.3.1 Integration of new technologies and upgrades into current and future systems

1.3.1.3.2 Review and make recommendations on proposed engineering changes

1.3.1.3.3 Conduct specialized training in the following areas to include:

1.3.1.3.3.1 Planning and execution of joint operations

1.3.1.3.3.2 Operations and maintenance of modernized or new systems

1.3.1.3.3.3 Force mobilization/deployment processes and operations

1.3.1.3.3.4 New policies and their effects on current procedures and modes of operation

1.3.1.3.3.5 Standards, architectures, integration, and operations policy for fielded/future systems

1.3.1.3.3.6 Requirements and acquisition management policy and processes support and training/management services

1.3.1.3.4 Support life-cycle management activities on fielded/new/developmental systems

1.3.1.3.5 Requirements and capabilities analysis and definition, including maintenance and updates

1.3.1.3.6 Review of configuration management

1.3.1.3.7 Review of DOD framework operational architecture

1.3.1.3.8 Review of interoperability of fielded/future systems

1.3.1.3.9 Review of information operations/information superiority/information assurance

1.3.1.3.10 Analysis and definition of communications system management and allocation of resources

1.3.1.3.11 Analysis and definition of joint doctrine, tactics, techniques and procedures

1.3.1.3.12 Assess design/technical reviews in order to make recommendations to the Government

1.3.1.3.13 Review data, identify trends, and make recommendations based on data analysis.

1.3.1.3.14 Support failure analysis and mishap investigation activities to identify cause and propose corrective action

1.3.1.3.15 Perform or review risk assessments for safety hazards or program risk to support decision-making

1.3.1.3.16 Review requirements analysis, design, acquisition, prototype, development, and test software for additional functionality

1.3.1.3.17 Verification, validation, and accreditation of data and models/modeling and simulation tools

1.3.1.3.18 Advanced Concept Technology Demonstration (ACTD) analysis and evaluation

1.3.1.3.19 Spectrum management analysis and evaluation

1.3.1.3.20 Support, plan and conduct modeling, simulation, and analyses in these areas:

1.3.1.3.20.1 Critical thinking

1.3.1.3.20.2 Formulation of analytical approaches

1.3.1.3.20.3 Model development, training and technical support

1.3.2 The required support for non-A&AS will fall into one of the following categories: Information Management or Engineering Services. Non-A&AS shall be limited to work that is incidental to the A&AS.

1.3.2.1 Information Management

1.3.2.1.1 Provide office automation

1.3.2.1.2 Provide records management and automation

1.3.2.1.3 Provide scheduling functions

1.3.2.1.4 Provide meeting and conference support

1.3.2.2 Engineering Services

1.3.2.2.1 Support and/or provide analysis/recommendations of system testing activities to include:

1.3.2.2.1.1 Systems acceptance testing

1.3.2.2.1.2 Operational and developmental tests and evaluation

1.3.2.2.1.3 Testing of new or modernized software applications

1.3.2.2.2 Conduct database engineering, design, development, integration and management

1.3.2.2.3 Provide on-site maintenance of operating systems, and peripherals to include installation and upgrading

1.3.2.2.4 Provide computer network/information system support to include system administration, configuration changes, network anomalies, network restoration and customer support

1.3.2.2.5 Provide COMSEC/TRANSEC systems, integration and key management support

1.3.2.2.6 Perform computer aided drafting and design

2.0 MANAGEMENT REQUIREMENTS

2.1 Quality Control Plan

2.1.1 The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure that the government receives the level of quality that is consistent with the requirements specified in each task order. The QCP shall be made available for Government review upon request.

2.1.2 The Contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, responsible and cooperative behavior, technical quality of work, management of Contractor team’s efforts including level of understanding of HQ NORAD and HQ USNORTHCOM missions, and commitment to customer satisfaction.

2.2 Supervision of Employees

2.2.1 TA2S is a non-personal services contract, defined by FAR Part 37 as a “contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.”

2.2.2 The Government shall not supervise or otherwise direct contractor employees. The Contractor shall not supervise or otherwise direct government employees, nor shall the Contractor supervise employees of other contractors outside the Contractors’ own subcontracting/teaming arrangements.

2.3 Contractor Identification

2.3.1 All TA2S contractor personnel shall be required to wear company identification badges so as to easily distinguish themselves from government employees (e.g. corporate identification badges, Government issued identification that reflects contractor status, etc.) These badges must be conspicuously displayed at all times when working with government personnel. Identification badges must be displayed above the waist at all times to allow for easy identification as a contractor employee or authorized subcontractor performing work for the contractor. Badges shall be worn at all times when contractor employees are co-located on a Government installation or when on temporary duty (TDY) working with other Government personnel. Subcontractor employees’ identification badges shall identify their respective prime contractor.

2.3.2 When conversing with government personnel during business meetings, over the telephone or via electronic mail, support contractor personnel shall identify themselves as such to avoid any perception that they may be government employees and to avoid situations arising where sensitive topics might be better discussed solely between government employees. Electronic mail signature blocks and business cards shall identify contractor/company affiliation. Documents or reports produced by contractors shall be suitably marked as contractor products or contractor participation appropriately disclosed.

2.3.3 Contractor personnel occupying collocated space in a government facility such as offices, separate rooms, or cubicles must be clearly identified with contractor supplied signs, name plates or other identification, showing that these are work areas for contractor or subcontractor personnel.

2.4 Contractor /Government Communication

2.4.1 The Contractor shall provide program management. The Contractor’s Program Manager shall provide clear and consistent written and verbal response (e.g. return phone call, email or other communication) to the Government within 12 business hours.

2.4.2 The Contractor’s Program Manager shall meet at least quarterly with the contract’s multi-functional government team and may request monthly meetings with the contract’s government Functional Commander (FC), Program Manager, and Contracting Officer if issues arise; monthly performance feedback will be provided to the Contractor. Quarterly multi-functional team meetings shall be coordinated by the Government Program Manager, hosted by the Contractor, and may be held at either the Contractor or government facilities. The Contractor shall provide minutes of the meeting within 5 calendar days for both multi-functional and monthly meetings, if applicable.

2.5 Base Closure/Government Morale and Recreational Activities. Situations may arise where government facilities may not be available for performance of requirements (i.e., base closure due to weather, force protection conditions, etc.). There may also be occasions when N-NC support contractors are invited to participate in morale and recreational activities (e.g., holiday parties, golf outings, sports day and other various social events). Under these circumstances, contractor employees shall comply with individual company policy in accordance with company compensation system. Because the Government does not have an employer/employee relationship with contractor employees, it is not authorized to grant administrative leave or expend government resources to compensate contractor employees for hours expended on activities not included in the PWS.

2.6 Professional and Management Services. Services required for HQ NORAD and HQ USNORTHCOM constitute professional and management services. The contractor shall comply with 29 CFR Part 541 for employees whose work responsibilities and education qualify them for referenced professional exemptions.

3.0. SERVICE SUMMARY

The Service Summary (SS) is a list of Performance Objectives and Performance Thresholds that will be regularly verified by Government personnel. Each Performance Objective represents a significant task as identified in the PWS by the Government at the time of contract award. The Performance Threshold represents the minimum acceptable level of performance. The Performance Objectives and Performance Thresholds represent only the significant tasks of this contract and do not excuse the Contractor from performance of other responsibilities identified in this PWS. Performance Objectives will be monitored regularly by Government Quality Assurance Personnel (QAP). Performance objectives may be added at the basic contract and/or task order level and performance thresholds may be raised or lowered during the course of this contract.

3.1. Findings. A finding is any government-identified noncompliance with contract requirements that specifies that an activity or action did not take place, or did not take place to the standards of timeliness or quality required. A Finding is categorized as either a Major or Minor Finding. Findings will be documented on a Performance Assessment Report (PAR) and provided to the Contractor for their response. While the Contractor will be given the opportunity for reperformance when possible, the deficiency will nevertheless be documented.

3.2. Performance Objectives

· Contractor successfully resolves any customer complaint within 10 calendar days of receipt or less time as specified in the task order.

3.3. Deliverables. Deliverables shall be submitted as specified by each task order and in accordance with the Contract Data Requirements List (CDRL).

4.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

When the task order requires the Contractor to work in a government facility, the Government may furnish or make available working space, equipment and network access. Copies of required materials cited in the RFP, PWS, DD Form 254, and/or in the task order will be provided to the Contractor in hard copy or soft copy. All materials will remain the property of the Government and will be returned to the QAE upon request or at the end of the task order period of performance. HQ NORAD and/or HQ USNORTHCOM members will be available for technical exchanges with the Contractor, will provide technical input, answer questions, review completed work and provide feedback regarding task order efforts.

5.0 GENERAL INFORMATION

5.1 Contractor Training. Contractor shall provide qualified personnel with the specified security clearances at the start of task order performance and shall maintain qualified/cleared personnel throughout the life of the task order performance. Contractors may be required by the Government to attend mandatory training in order to be qualified to work on task orders under this contract. Government required training shall be pre-approved by the Contracting Officer and will be paid on a cost-reimbursable basis. Contractors shall attend all training required for in-processing and shall maintain annual training requirements associated with work in support of HQ NORAD and HQ USNORTHCOM. Any further required contractor training shall be identified at the task order level.

5.2 Place of Performance

5.2.1 Unless otherwise specified in the task orders, the primary place of performance will be at the Government’s facilities, e.g. Peterson AFB, or other sites to be identified at the task order level. However, there may be instances when work must be accomplished at the Contractor’s own facilities.

5.2.2 Travel within the local area or place of performance to attend meetings, conferences, seminars or perform work shall be considered a cost of doing business and shall not be separately reimbursed as a travel expense. Local area travel is defined as within a 50-mile radius of the primary place of performance.

5.3 Materials and Other Direct Costs (ODCs)

5.3.1 The contractor is authorized to purchase materials costing less than $500.00 at the TO level with prior approval from the TO quality assurance evaluator (QAE). An item exceeding this dollar threshold requires prior approval of the QAE and the CO before purchase is made.

5.3.2 The Contractor shall purchase items in a manner that is most advantageous to the Government. The Contractor may purchase from the General Services Administration (GSA) contract schedule IAW FAR 51.103, Ordering from Government Supply Sources, when that method is determined most advantageous to the Government. The Contractor shall provide an itemized listing of all materials purchased at the TO level to the QAE and the CO at the TO ending period of performance. This itemized listing shall include price and reason for expenditure.

5.4 Contractor Support of Deployed Operations. For the purpose of this contract, deployment is unplanned travel of unknown duration in support of operations or in response to events such as terrorist attacks or natural disasters that involve an operation, location, command, or duty location that is different from the normal duty location, and the Government will utilize NORAD and USNORTHCOM Headquarters Operating Instruction (HOI) 64-142 in planning for deployed operations when contractor support is required. Individual task orders shall state if a situation exists whereby contractor personnel may be required to deploy.

5.5 Duty Hours

5.5.1 The Government’s core hours are 0730-1630, Monday through Friday, contractor personnel may be required to work outside of the government’s core hours, these instances will be specified at the task order level. In the event the base is closed for any reason to include base closures for non-mission essential personnel, the government is not liable for contractors’ costs incurred during this period.

5.5.2 Contractor personnel may be required to participate in internal NORAD and USNORTHCOM exercises (approximately 2 annually). The extent of participation may include role-playing, reacting to exercise injects based on the situation or exercise objectives.

5.6 Legal Holidays. The Federal Government observes the following holidays:

New Year's Day Martin Luther King's Birthday President's Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

5.7 Security Requirements.

5.7.1 Clearance Levels. All contractor personnel shall hold a SECRET clearance or higher. Some task orders may require security classifications up to and including TOP SECRET/Sensitive Compartmentalized Information (TS/SCI). Additionally, contractor personnel shall possess appropriate security clearances as prescribed in individual task orders as of the task order start date. For positions requiring additional SCI clearance, contractors shall provide cleared individuals eligible for SCI at task order start. The Contractor will be given access to applicable documentation to include requirements, plans, specifications, studies, and analyses up to and including TS/SCI classification as required by individual task orders. The Contractor shall maintain accountability records/receipts for classified material to include transfer and destruction of material.

5.7.2 Industrial Security. A Contract Security Classification Specification, DD Form 254, is issued as part of the contract and is directive upon the Contractor. The DD 254 includes program-specific classification guides (SCG) as required.

5.7.3 Foreign Ownership, Control and Influence (FOCI). Special Access Program/Special Access Required (SAP/SAR) information shall be protected from foreign disclosure as detailed in Joint Air Force, Army, Navy (JAFAN) directives. Partnering with or acquiring a U.S. company under FOCI may require coordination with U.S. Air Force Special Access Program Central Office (SAPCO) and could require significant time for approval. The contractor shall comply with the Committee on Foreign Investment in the United States (CFIUS) process, Arms Export Control Act, International Traffic in Arms Regulations (ITARS), National Industrial Security Program (NISP) and the National Industrial Security Program Operating Manual (NISPOM).

5.8 Travel Requirements

5.8.1 Contractor employees may be required to travel to various locations within the continental United States (CONUS) and outside the continental United States (OCONUS) in performance of task orders. Estimated travel requirements will be included in the task orders. All contractor travel shall be approved by the Government prior to departure. Any travel required shall be performed in accordance with FAR 31.205-46, Travel Costs. Local travel in the Colorado Springs area will not be reimbursed. Local travel is defined as within 50 miles of Peterson AFB. The Contractor shall fund all local travel.

5.8.2 Passports, Visas, and Customs. All contractor employees are subject to customs, processing procedures, laws, agreements, and duties of the country to which they are travelling and procedures, laws, and duties of the United States upon re-entry.

5.8.3 Compliance with Applicable Federal, State and Local Requirements, Including Other than Continental United States (OCONUS) Performance Locations. The contractor shall comply with all applicable federal, state, and local statues, ordinances, laws and regulations to include those in OCONUS locations. This includes all overseas labor laws.

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