F1508372013_ITN19016Addendum004Final.pdf

Addendum #004 Page 1 of 32 ITN-19-016

ADDENDUM #004

Solicitation Number: FDC ITN-19-016

Solicitation Title: Statewide Canteen Operations, Visiting Park Vending, and

Ancillary Services

Opening Date/Time: December 20, 2019 at 2:00 p.m., Eastern Time (E.T.)

Addendum Number: 004

Addendum Date: November 25, 2019

Failure to file a protest within the time prescribed in Section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.

Please be advised that the changes below apply to the original specifications of the above-referenced solicitation. Added language to the ITN is highlighted in yellow, while deleted language has been stricken.

This Addendum includes the Department’s written answers to the written questions received.

This Addendum also includes the following changes:

Change No. 1:

Section 4.10, Reply Evaluation Criteria, is revised as follows:

4.10 Reply Evaluation Criteria

An Evaluation Team will review and evaluate Replies to this ITN in accordance with the evaluation process below. Material Deviations cannot be waived and shall be the basis for rejection of a Reply. A Minor Irregularity will not result in a rejection of a Reply. The

Department has sole discretion in determination of Minor Irregularities and Material

Deviations.

A. TECHNICAL REPLY EVALUATION SCORE (0 - 7001000 POINTS)

1. Experience and Ability to Provide Services

Evaluation of the Vendor’s experience and ability to provide service will be based upon information contained in its entire Reply, but primarily on the information contained in TAB B.

a. References

Addendum #004 Page 2 of 32 ITN-19-016

This section will be evaluated using, but not limited to, the following considerations:

1) How relevant are the services described in the references to the services sought via the ITN?

2) How well do the references demonstrate the Vendor’s satisfactory performance of contract services of similar size and scope to the services sought herein?

3) How well do the references demonstrate the Vendor’s ability to provide the requested services?

4) Are there any issues or concerns identified in the references relating to the Vendor’s experience and ability to provide services?

b. Prior Work Experience

This section will be evaluated using, but not limited to, the following considerations:

1) Has the Vendor demonstrated via its Reply that it has experience in performing requirements of contracts with similar size and scope as the services sought?

2) How well did the Vendor convey their ability to provide services as described in this ITN?

3) Does the Vendor have relevant correctional, law enforcement, or criminal justice contractual services experience?

4) Are there any issues or concerns identified regarding Vendor’s experience and ability to provide the services?

2. Description of Offering

Evaluation of the Vendor’s proposed offering will be based upon information contained in their entire Reply, but primarily on the information contained in TAB

C. Replies will be evaluated using, but not limited to, the following considerations:

a) How well does the proposed offering satisfy the following criteria?

1) Demonstrates the Vendor’s ability to effectively provide Canteen, VP Vending, and Ancillary Services at the service levels required by this

ITN;

2) Maximizes operational efficiencies and supports the Department’s goals; and

Addendum #004 Page 3 of 32 ITN-19-016

3) Demonstrates a thorough, effective, and beneficial plan for delivery of

Canteen, VP Vending, and Ancillary Services.

b) How well does the summary of the offering, and the explanation of why it is the best value for the State, address and meet the goals, needs, and expectations of the Department?

c) How well does the Vendor demonstrate their understanding of the goals to be achieved via this ITN?

3. Service Area Detail Solution

Evaluation of each Vendor’s service area detail solution will be based upon information contained in TAB D of a Vendor’s Reply. Replies for each service area will be evaluated based on how well the offering operationally addresses the initial requirements described in Section 3 and innovative solutions that will meet the Department’s goals. Evaluation of this area will be based upon information contained in TAB D. Replies given for each service area below will be evaluated for reasonableness, thoroughness, and viability in meeting initial requirements described in Section 3, Scope of Work, and the Department’s goal described in

Section 2.5 of this ITN.

B. COST REPLY EVALUATION SCORE (0 - 300 Points)

A total of up to 300 points may be awarded to a Vendor’s Cost Reply. The following formula will be applied to a Vendor’s Cost Reply to determine the Cost Reply Score:

(Vendor’s Cost Points / Reply with Highest Cost Points) * Maximum Price

Points = Cost Reply Score

1) Maximum Price Points:

Initial Term Points 200 points

Renewal Term Points 100 points

TOTAL (Maximum Price Points) 300 points

2) Reply with Highest Cost Points: The Vendor submitting the highest commission rate will receive the maximum number of Cost Points.

3) Vendor Cost Points: Cost Points are assigned based on the Base and Renewal Terms allocated in 1), above, for a specific Vendor, as

Addendum #004 Page 4 of 32 ITN-19-016 reflected in Attachment III, Price Information Sheet of its Reply. Cost

Points will be determined using the formula below:

The Vendor submitting the highest Initial Term commission rate will be awarded 200 points. All others Replies will receive points according to the following formula for their Initial Term:

N x 200 = Z

(X)

Where: N = Actual Initial Term commission rate proposed by the Vendor

X = Highest Initial Term commission rate proposed by any Vendor

Z = Initial Term Points

The Vendor submitting the highest Renewal Term commission rate will be awarded 100 points. All others Replies will receive points according to the following formula:

N x 100 = Z

(X)

Where: N = Actual Renewal Term commission rate proposed by the Vendor

X = Highest Renewal Term commission rate proposed by any Vendor

Z = Renewal Term Points

4) Cost Reply Score: Points awarded to the Vendor’s Cost Reply

(maximum=300 points) will be the sum of the Vendor’s Initial Term points and Renewal Term Points.

C. FINAL EVALUATION SCORE

The Reply Evaluation Score is the sum of the Vendor’s weighted Technical Reply Evaluation Score (0 – 7001000 points) and Cost Reply Score (0 – 300 points).

Change No. 2:

Section 2.8, Pricing Methodology, is revised as follows:

The Department is seeking a solution that will provide best value to the State. As part of the best value determination, interested Vendors must submit a Cost Reply, utilizing Attachment III, Price Information Sheet, along with their Technical Reply. Vendors are encouraged to submit a Cost Reply in such a manner as to offer the most competitive and innovative solution for services and resources, which maximize revenue generated and shared with the Department, Addendum #004 Page 5 of 32 ITN-19-016 as this will be a consideration in determining best value. Vendors must provide the Cost Reply in accordance with the instructions in Section 4.8, Submission of Replies.

The Vendor shall provide a commission rate based upon estimated monthly sales for statewide Canteen operations, VP Vending, and Ancillary Services. To ensure the Department obtains services at the best value, the Department reserves the right, during the negotiation phase of the ITN process, to consider alternate pricing models.

Pursuant to Section 945.215, F.S., the Department must deposit the net proceeds generated from the Contract into the State’s General Revenue fund. The Department does, however, incur certain operating costs in support of this Contract, which shall be recouped by the Department.

These costs include, but are not limited to, security assistance, contract administration and monitoring positions, information technology oversight, warehouse space, and other operational costs. These costs shall not be reimbursed separately by the Vendor, but shall be recouped by the Department from the guaranteed monthly commission payment. The Department will indicate the amount of operating costs on the monthly invoice to the Vendor, which shall be paid separate from the guaranteed monthly commission payment. The Department has estimated current operating costs in the amount of $0.7590 $0.8661 per Inmate, per month, which would be owed to the Department for as reimbursement of its operating costs. This amount may be increased or decreased at the Department’s discretion based on actual costs incurred.

Change No. 3:

Attachment I, Service Locations, is hereby replaced in its entirety.

[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

Addendum #004 Page 6 of 32 ITN-19-016

ATTACHMENT I – SERVICE LOCATIONS

FDC ITN-19-016

Region I

Apalachee CI East

35 Apalachee Drive Sneads, Florida 32460

(850) 718-0688 Fax: (850) 593-6445

Apalachee CI West 52 West Unit Drive

Sneads, Florida 32460

(850) 718-0577

Fax: (850) 593-6445

Calhoun CI 19562 SE Institution Drive Blountstown, Florida 32424

(850) 237-6500 Fax: (850) 237-6508

Calhoun Work Camp 19564 SE Inst. Drive

Blountstown, Florida 32424

(850) 237-6632

Fax: (850) 237-6640

Century CI 400 Tedder Road

Century, Florida 32535

(850) 256-2600

Fax: (850) 256-2335

Century Work Camp

400 Tedder Road Century, Florida 32535

(850) 256-6505 Fax: (850) 256-5005

Franklin CI 1760 Highway 67 North

Carrabelle, Florida 32322

(850) 697-1394

Fax: (850) 697-1108

Franklin Work Camp 1760 Highway 67 North

Carrabelle, Florida 32322

(850) 697-1464

Fax: (850) 697-1108

Gadsden Re-Entry Center 630 Opportunity Lane Havana, Florida 32333

(850) 539-2440

(850) 539-2768

Gulf CI Main 500 Ike Steele Road

Wewahitchka, Florida 32465

(850) 639-1000

Fax: (850) 639-1182

Gulf CI Annex 699 Ike Steel Road

Wewahitchka, Florida 32465

(850) 639-1509

Fax: (850) 639-1508

Gulf Forestry Camp 3222 DOC Whitfield Road White City, Florida 32465

(850) 827-4000 Fax: (850) 827-2986

Holmes CI

3142 Thomas Drive Bonifay, Florida 32425

(850) 547-2100 Fax: (850) 547-0522

Holmes Work Camp

3182 Thomas Drive Bonifay, Florida 32425

(850) 547-8911 Fax: (850) 547-3169

Jackson CI

5563 10th Street Malone, Florida 32445

(850) 569-5260 Fax: (850) 569-5996

Jackson Work Camp

5607 10th Street Malone, Florida 32445

(850) 569-1958 Fax: (850) 569-1266 http://www.dc.state.fl.us/facilities/region1/102.html http://www.dc.state.fl.us/facilities/region1/101.html http://www.dc.state.fl.us/facilities/region1/105.html http://www.dc.state.fl.us/facilities/region1/106.html http://www.dc.state.fl.us/facilities/region1/113.html http://www.dc.state.fl.us/facilities/region1/113.html http://www.dc.state.fl.us/facilities/region1/109.html http://www.dc.state.fl.us/facilities/region1/107.html http://www.dc.state.fl.us/facilities/region1/107.html http://www.dc.state.fl.us/facilities/region1/104.html http://www.dc.state.fl.us/facilities/region1/104.html

Addendum #004 Page 7 of 32 ITN-19-016

Graceville Work Camp

5230 Ezell Road Graceville, Florida 32440

(850) 263-9230

Fax: (850) 263-9235

Supervised by Jackson CI

Jefferson CI

1050 Big Joe Road

Monticello, Florida 32344

(850) 342-2600

Fax: (850) 997-0973

Liberty CI Main

11064 N.W. Dempsey Barron Road Bristol, Florida 32321

(850) 643-9400 Fax: (850) 643-9412

Liberty South Unit

11064 N.W. Dempsey Barron Road Bristol, Florida 32321

(850) 643-9542 Fax: (850) 643-9562

Northwest Florida Reception Center

(NWFRC)

4455 Sam Mitchell Drive Chipley, Florida 32428

(850) 773-6100 Fax: (850) 773-6252

NWFRC Annex

4455 Sam Mitchell Drive Chipley, Florida 32428

(850) 773-6500 Fax: (850) 773-6611

Okaloosa CI

3189 Colonel Greg Malloy Rd Crestview, Florida 32539

(850) 682-0931 Fax: (850) 689-7803

Okaloosa Work Camp

3189 Colonel Greg Malloy Rd Crestview, Florida 32539

(850) 682-0931 Fax: (850) 682-4578

Quincy Annex 2225 Pat Thomas Parkway

Quincy, Florida 32351

(850) 627-5400

Fax: (850) 875-3572

Santa Rosa CI Main

5850 East Milton Rd.

Milton, Florida 32583

(850) 983-5800 Fax (850) 983-5907

Santa Rosa Annex

5850 East Milton Rd.

Milton, Florida 32583

(850) 981-7602

Fax (850) 983-5907

Santa Rosa Work Camp

5850 East Milton Rd.

Milton, Florida 32583

(850) 981-5250

Fax (850) 983-5907

Wakulla CI Main

110 Melaleuca Drive Crawfordville, Florida 32327

(850) 410-1895 Fax: (850) 410-0203

Wakulla Annex

110 Melaleuca Drive Crawfordville, Florida 32327

(850) 617-9224 Fax: (850) 410-0203

Wakulla Work Camp

110 Melaleuca Drive Crawfordville, Florida 32327

(850) 617-9213

Fax: (850) 421-1261

Walton CI 691 Institution Road

DeFuniak Springs, Florida 32433

(850) 951-1300

Fax: (850) 951-1750

Walton Work Camp 301 Institution Road

DeFuniak Springs, Florida 32433

(850) 951-1300

Fax: (850) 951-1750 http://www.dc.state.fl.us/facilities/region1/103.html http://www.dc.state.fl.us/facilities/region1/120.html http://www.dc.state.fl.us/facilities/region1/120.html http://www.dc.state.fl.us/facilities/region1/115.html http://www.dc.state.fl.us/facilities/region1/139.html http://www.dc.state.fl.us/facilities/region1/119.html http://www.dc.state.fl.us/facilities/region1/119.html http://www.dc.state.fl.us/facilities/region1/119.html http://www.dc.state.fl.us/facilities/region1/118.html http://www.dc.state.fl.us/facilities/region1/118.html http://www.dc.state.fl.us/facilities/region1/118.html http://www.dc.state.fl.us/facilities/region1/108.html http://www.dc.state.fl.us/facilities/region1/108.html

Addendum #004 Page 8 of 32 ITN-19-016

Region II

Baker CI Main

20706 US Hwy 90 West

Sanderson, Florida 32087

(386) 719-4500

Fax: (386) 758-5759

Baker Work Camp

20706 US Hwy 90 West Sanderson, Florida 32087

(386) 719-6130

Fax: (386) 719-2775

Baker Re-Entry Center 17128 US Hwy 90

Sanderson, Florida 32087

(386) 719-6300

Fax: (386) 758-5759

Columbia CI Main

216 S.E. Corrections Way

Lake City, Florida 32025

(386) 754-7600 Fax: (386) 754-1632

Columbia Annex

216 S.E. Corrections Way

Lake City, Florida 32025

(386) 292-7212

Fax: (386) 754-1632

Columbia Work Camp

216 SE Corrections Way Lake City, FL 32025

(386) 292-7243 Fax: (386) 719-2770

Cross City CI Main

568 NE 255th Street

Cross City, Florida 32628

(352) 498-4741

Fax: (352) 498-4333 or 4334

Cross City East Unit

568 NE 255th Street

Cross City, Florida 32628

(352) 498-4741 Fax: (352) 498-4333 or 4334

Cross City Work Camp

568 NE 255th Street

Cross City, Florida 32628

(352) 498-4444

Fax: (352) 498-4338

Florida State Prison (FSP) Main

23916 NW 83rd Avenue Raiford, Florida 32083

(904) 368-2500 Fax: (904) 368-2732

FSP West Unit 23916 NW 83rd Avenue Raiford, Florida 32026

(904) 368-3000

Fax: (904) 368-3205

Gainesville Work Camp

700 NE 55th Blvd Gainesville, Florida 32641

(352) 955-2045 Fax: (352) 955-3119

Supervised by Lancaster CI

Hamilton CI Main

10650 SW 46th Street

Jasper, Florida 32052

(386) 792-5151

Fax: (386) 792-5159

Hamilton Annex

10650 SW 46th Street

Jasper, Florida 32052

(386) 792-5897

Fax: (386) 792-5159

Hamilton Work Camp

10650 SW 46th Street

Jasper, Florida 32052

(386) 792-5990

Fax: (386) 904-5159

Lancaster CI Main

3449 S.W. State Road 26 Trenton, Florida 32693

(352) 463-4100

Fax: (352) 463-3476 http://www.dc.state.fl.us/facilities/region2/279.html http://www.dc.state.fl.us/facilities/region2/201.html http://www.dc.state.fl.us/facilities/region2/211.html http://www.dc.state.fl.us/facilities/region2/211.html http://www.dc.state.fl.us/facilities/region2/211.html http://www.dc.state.fl.us/facilities/region2/205.html http://www.dc.state.fl.us/facilities/region2/215.html http://www.dc.state.fl.us/facilities/region2/215.html http://www.dc.state.fl.us/facilities/region2/281.html

Addendum #004 Page 9 of 32 ITN-19-016

Lancaster Work Camp

3449 S.W. State Road 26

Trenton, Florida 32693

(352) 463-4100

Fax: (352) 463-3476

Lawtey CI Main

22298 NE CR 200B

Lawtey, Florida 32058

(904) 782-2000

Fax: (904) 782-2005

Madison CI Main 382 SW MCI Way

Madison, Florida 32340-4430

(850) 973-5300

Fax: (904) 973-5339

Madison Work Camp 382 SW MCI Way

Madison, Florida 32340-4430

(850) 973-5645

Fax: (904) 973-5358

Mayo CI Annex

8784 US Hwy 27 West Mayo, Florida 32066

(386) 294-4500

Fax: (386) 294-4534

Mayo Work Camp

8976 US Hwy 27 West Mayo, Florida 32066

(386) 294-4500

Fax: (386) 294-4534 New River CI Main

8000 NW 80th Place

Raiford, Florida 32083

(904) 368-1500 Fax: (904) 368-1437

New River Work Camp

13600 NE 258 Court

Raiford, Florida 32083

(386) 431-4450 Fax: (904) 368-1437

Putnam CI

128 Yelvington Road East Palatka, Florida 32131

(386) 326-6800 Fax: (386) 312-2219

Reception and Medical Center (RMC) Main

7765 S CR 231

Lake Butler, Florida 32054

(386) 496-6000

Fax: (386) 496-6104

RMC West Unit

8183 SW 152nd Loop Lake Butler, Florida 32054

(386) 496-6000 Fax: (386) 496-4689

RMC Work Camp

8035 S CR 231

Lake Butler, Florida 32054

(386) 496-6000 Fax: (386) 496-4689

Suwannee CI Main 5964 US Hwy 90

Live Oak, Florida 32060

(386) 963-6530

Fax: (386) 963-6103

Suwannee Annex 5964 US Hwy 90

Live Oak, Florida 32060

(386) 963-6531

Fax: (386) 963-6411

Suwannee Work Camp 5964 US Hwy 90

Live Oak, Florida 32060

(386) 963-6201

Fax: (386) 963-6240

Taylor CI Main

8501 Hampton Springs Road Perry, Florida 32348

(850) 838-4000 Fax: (850) 838-4024

Taylor Annex

8501 Hampton Springs Road Perry, Florida 32348

(850) 838-4002

Fax: (850) 838-4024

Taylor Work Camp

8501 Hampton Springs Road Perry, Florida 32348

(850) 838-4000 Fax: (850) 838-4024 http://www.dc.state.fl.us/facilities/region2/255.html http://www.dc.state.fl.us/facilities/region2/216.html http://www.dc.state.fl.us/facilities/region2/216.html http://www.dc.state.fl.us/facilities/region2/212.html http://www.dc.state.fl.us/facilities/region3/214.html http://www.dc.state.fl.us/facilities/region2/209.html http://www.dc.state.fl.us/facilities/region2/218.html

Addendum #004 Page 10 of 32 ITN-19-016

Tomoka CI Main 3950 Tiger Bay Road

Daytona Beach, Florida 32124

(386) 323-1070

Fax: (386) 323-1006

Tomoka Work Camp 3950 Tiger Bay Road

Daytona Beach, Florida 32124

(386) 254-2656

Fax: (386) 323-1227

Union CI

25636 NE SR 16

Raiford, Florida 32083

(386) 431-4001

Fax: (386) 431-2016

Region III

Avon Park CI Main

8100 Hwy 64 East

Avon Park, Florida 33825

(863) 452-8801

Fax: (863) 452-3729

Avon Park Work Camp

8100 Hwy 64 East

Avon Park, Florida 33825

(863) 453-3174

Fax: (863) 453-1511

Central Florida Reception Center (CFRC)

7000 H.C. Kelley Rd

Orlando, Florida 32831

(407) 207-7777

Fax: (407) 249-6570

CFRC East Unit

7000 H.C. Kelley Rd

Orlando, Florida 32831

(407) 207-7777

Fax: (407) 249-6570

CFRC South Unit

7000 H.C. Kelley Rd

Orlando, Florida 32831

(407) 207-7777

Fax: (407) 249-6570

DeSoto Annex

13617 SE Hwy 70 Arcadia, Florida 34266

(863) 494-3727

Fax: (863) 993-7800

DeSoto Work Camp

13617 SE Hwy 70 Arcadia, Florida 34266

(863) 494-3727

Fax: (863) 993-7849

Florida Women’s Reception Center (FWRC)

3700 NW 111th Place

Ocala, Florida 34482

(352) 840-8000

Fax: (352) 402-6620

Hardee CI Main

6901 SR 62

Bowling Green, Florida 33834

(863) 767-3100

Fax: (863) 767-4504

Hardee Work Camp

6899 SR 62

Bowling Green, Florida 33834

(863) 767-4500

Fax: (863) 767-4504

Hernando CI

16415 Spring Hill Drive Brooksville, Florida 34604

(352) 754-6715

Fax: (352) 797-5794

Lake CI

19225 US Hwy 27 Clermont, Florida 34715

(352) 394-6146

Fax: (352) 394-3504 http://www.dc.state.fl.us/facilities/region3/282.html http://www.dc.state.fl.us/facilities/region3/282.html http://www.dc.state.fl.us/facilities/region2/213.html http://www.dc.state.fl.us/facilities/region3/503.html http://www.dc.state.fl.us/facilities/region3/320.html http://www.dc.state.fl.us/facilities/region4/564.html http://www.dc.state.fl.us/facilities/region4/564.html http://www.dc.state.fl.us/facilities/region4/501.html http://www.dc.state.fl.us/facilities/region3/336.html http://www.dc.state.fl.us/facilities/region3/312.html

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Lowell CI Main

11120 NW Gainesville Rd Ocala, Florida 34482

(352) 690-8900 Fax: (352) 401-5331

Lowell Annex

11120 NW Gainesville Rd Ocala, Florida 34482

(352) 690-8900 Fax: (352) 401-5331

Lowell Work Camp 11120 NW Gainesville Rd

Ocala, Florida 34482

(352) 401-5301

Fax: (352) 401-5331

Marion CI Main 3269 NW 105th Street Ocala, Florida 34475

(352) 401-6400 Fax: (352) 840-5657

Marion Work Camp 3269 NW 105th Street Ocala, Florida 34475

(352) 401-6400 Fax: (352) 401-6443

Polk CI

10800 Evans Road Polk City, Florida 33868

(863) 984-2273 Fax: (863) 965-6374

Polk Work Camp

10800 Evans Road

Polk City, Florida 33868

(863) 984-2273

Fax: (863) 965-6374

Sumter CI Main 9544 County Road 476B Bushnell, Florida 33513

(352) 569-6100

Fax: (352) 569-6196

Sumter Work Camp 9858 County Road 476B Bushnell, Florida 33513

(352) 569-6114 Fax: (352) 569-6193

Sumter BTU 9544 County Road 476B Bushnell, Florida 33513

(352) 569-6180 Fax: (352) 569-6196

Zephyrhills CI

2739 Gall Boulevard

Zephyrhills, Florida 33541

(813) 782-5521

Fax: (813) 780-0134

Region IV

Charlotte CI 33123 Oil Well Road

Punta Gorda, Florida 33955

(941) 833-8100

Fax: (941) 575-5747

Dade CI

19000 SW 377th Street Florida City, Florida 33034

(305) 242-1900 Fax: (305) 242-1881

Everglades CI

1599 SW 187th Avenue Miami, Florida 33194

(305) 228-2000

Fax: (305) 228-2039

Everglades Re-Entry Center

1599 SW 187th Avenue Miami, Florida 33194

(305) 228-2000

Fax: (305) 228-2039 http://www.dc.state.fl.us/facilities/region3/314.html http://www.dc.state.fl.us/facilities/region3/304.html http://www.dc.state.fl.us/facilities/region3/580.html http://www.dc.state.fl.us/facilities/region3/307.html http://www.dc.state.fl.us/facilities/region3/573.html http://www.dc.state.fl.us/facilities/region4/510.html http://www.dc.state.fl.us/facilities/region4/463.html http://www.dc.state.fl.us/facilities/region4/401.html http://www.dc.state.fl.us/facilities/region4/401.html

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Ft. Myers Work Camp

2575 Ortiz Avenue

Fort Myers, Florida 33994

(239) 332-6915

Fax: (239) 332-6992 Supervised by Charlotte CI

Homestead CI

19000 S. W. 377th Street Florida City, Florida 33034-6409

(305) 242-1700

Fax: (305) 242-2424

Martin CI Main

1150 S.W. Allapattah Road Indiantown, Florida 34956

(772) 597-8100 Fax: (772) 597-3742

Martin Work Camp

100 S.W. Allapattah Road Indiantown, Florida 34956

(772) 597-1013 Fax: (772) 597-3742

Okeechobee CI Main

3420 NE 168th St.

Okeechobee, Florida 34972

(863) 462-5400 Fax: (863) 462-5402

Okeechobee Work Camp

4099 NE 168th St.

Okeechobee, Florida 34972

(863) 824-1142

Fax: (863) 462-5555

Sago Palm Re-Entry Center

500 Bay Bottom Road

Pahokee, Florida 33476

(561) 924-4320 Fax: (561) 924-4303

Supervised by Okeechobee CI

South Florida Reception Center (SFRC)

14000 NW 41st Street

Doral, Florida 33178

(305) 592-9567

Fax: (305) 470-5628

SFRC South Unit

13910 NW 41st Street

Doral, Florida 33178

(305) 592-9710

Fax: (305) 470-5628

COMMUNITY (WORK) RELEASE CENTERS (CRCs) - VP Vending Only

Region I

Panama City CRC 3609 Highway 390

Panama City, Florida 32405

(850) 872-4178

Fax: (850) 747-5739

Pensacola CRC 3050 North L. Street

Pensacola, Florida 32501

(850) 595-8920

Fax: (850) 595-8919

Tallahassee CRC

2616A Springhill Road Tallahassee, Florida 32305

(850) 488-2478 Fax: (850) 922-6240 http://www.dc.state.fl.us/facilities/region4/419.html http://www.dc.state.fl.us/facilities/region4/430.html http://www.dc.state.fl.us/facilities/region4/404.html http://www.dc.state.fl.us/facilities/region4/402.html

Addendum #004 Page 13 of 32 ITN-19-016

Region III

Kissimmee CRC

2925 Michigan Avenue Kissimmee, Florida 34744

(407) 846-5210 Fax: (407) 846-5368

Orlando CRC 7300 Laurel Hill Road Orlando, Florida 32818

(407) 578-3510 Fax: (407) 578-3509

St. Petersburg CRC

4237 8th Avenue, South St. Petersburg, Florida 33711

(727) 893-2289

Fax: (727) 893-1182

Atlantic CRC

263 Fairgrounds Road West Palm Beach, Florida 33411

(561) 791-4189 Fax: (561) 791-4018

Satellite Fed by Loxahatchee Road Prison

Ft. Pierce CRC

1203 Bell Avenue Ft. Pierce, Florida 34982

(772) 468-3929

Fax: (772) 467-3140

Hollywood CRC 8501 W. Cypress Dr.

Pembroke Pines, Florida 33025-4542

(954) 985-4720

Fax: (954) 967-1251

Miami North CRC 7090 Northwest 41st Street Miami, Florida 33166-6817

(305) 470-5580 Fax (305) 470-5584

Opa Locka CRC 5400 Northwest 135th Street

Opa Locka, Florida 33054-4310

(305) 827-4057

Fax: (305) 364-3188

West Palm Beach CRC 261 West Fairgrounds Road

West Palm Beach, Florida 33411-3639

(561) 791-4750 Fax: (561) 791-4018

Addendum #004 Page 14 of 32 ITN-19-016

Responses to Written Questions

FDC ITN-19-016

Statewide Canteen Operations, Visiting Park Vending, and Ancillary Services

Question Number

Question Answer

1 Good morning. Is there an RFP available for this bid yet? The Department has elected to use an Invitation to Negotiate (ITN) to solicit these services. The ITN information is available on the Vendor Bid System (VBS) at the following link:

http://www.myflorida.com/apps/vbs/vbs_www.ad_r2.view_ad?adverti sement_key_num=148828.

2 The purpose of the email is to inquire as to the inclusion of a diversity ”spend” goal in the invitation to negotiate - Statewide Canteen Operations.

We are a registered/certified Veteran Owned MBE/DBE that would like to participate.

While there is no particular “goal” set, the Department encourages participation by women-owned, minority-owned, and veteran-owned businesses. Please refer to Section 5.4.1 of the ITN for additional information.

3 Will the Department please provide the past 12 months of sales by item of all products sold through the inmate canteens at all locations.

The Department added the requested information to the Resources referenced in Section 2.4 of the ITN.

4 Will the Department please provide the past 12 months of sales by item of all products sold through the vending machines at all locations.

5 Will the Department please provide the past 12 months of sales by item of all products sold through the VPs at all locations.

6 The current vendor is using tugs/vehicles with trailers to transport product from the warehouse – who owns those vehicles/trailers and if it is not the current vendor, will the future provider be able to use those machines and trailers?

The current Canteen Contractor owns the tugs and vehicles with trailers to transport canteen products from the warehouse.

7 Will the shelving and pallet jacks currently located at each warehouse be available for vendor use for all locations

Only Department-owned forklifts will be available for Vendor use.

Please see PGM-051 in Section 3.4.1.3 of the ITN.

8 Do all locations have loading docks at the warehouse similar to the two sites visited?

The only warehouse location without a loading dock is Florida State Prison.

http://www.myflorida.com/apps/vbs/vbs_www.ad_r2.view_ad?advertisement_key_num=148828 http://www.myflorida.com/apps/vbs/vbs_www.ad_r2.view_ad?advertisement_key_num=148828

Addendum #004 Page 15 of 32 ITN-19-016

Question Number

Question Answer

9 Will the mini freezer units located at the VPs, canteens and warehouses be available for use for the future provider?

No, the current Canteen Contractor owns all standalone and mini freezers in the Inmate Canteens, VP Canteens, and warehouses.

10 The ITN requires the vendor to provide and pay for the following items:

a. Microwaveable disposables;

b. Napkins;

c. Styrofoam cups;

d. Bowls;

e. Sporks;

f. Paper plates; and

f. Condiments (ketchup, mustard, mayo, and other approved single-serve condiments shall be provided at no charge for VP Canteens only).

Will the Department please provide the total number of each of those items listed above over the past 12 months?

The Department added the requested information (titled “Giveaways”) to the Resources referenced in Section 2.4 of the ITN.

11 How do inmates transport orders back to their cells from the canteen windows?

Inmates in General Population transport their orders by manually carrying products with their hands or shirt, or using a perforated laundry bag.

12 Please provide a breakdown of the number of inmates at each institution that require bagged deliveries. For example, Segregation/Medical.

The Department added a Restrictive Housing Report, as of October 18, 2019, to the Resources referenced in Section 2.4 of the ITN.

13 Who currently delivers bagged orders at each location now (DOC staff or vendor or other)?

The Canteen Contractor’s staff are responsible for delivering bagged orders with a Department escort (for security purposes only).

14 Please provide the specific number of vendor staff currently used at each location (by location).

The Department added the requested information (titled “Staff by Location”) to the Resources referenced in Section 2.4 of the ITN.

15 Please provide the current number and types of vending machines at each VP.

The Department added the requested information to the Resources referenced in Section 2.4 of the ITN.

16 Please provide the current number of purchase points (not including the vending machines) at each location/institution.

The Department added the requested information to the Resources referenced in Section 2.4 of the ITN.

17 Please provide specifics around the photo program – who owns the equipment (camera/printer), what type of equipment is used, and when/how/to whom are the photos delivered.

Please see AIS-001 in Section 3.4.4.3 of the ITN. All other information is described in Department Procedure 602.015, Inmate

Addendum #004 Page 16 of 32 ITN-19-016

Question Answer

Visitation Photo Project, provided in the Resources referenced in Section 2.4 of the ITN.

18 Please clarify what is meant by “VPV-002 Equipment: The Vendor shall install, at no cost to the Department, a Cashless System for vending at all of the locations in Attachment I, Service Locations. The Vendor must demonstrate a reliable system of accounting for sales on their own network.” Does cashless specifically refer to the ability of the machines to accept credit/debit cards or something else? The vending machines at the locations visited appear to take cash only.

Currently, visitors may bring up to $50 in cash with them into the VP to purchase vending or Canteen products. All current vending machines accept cash only. The Department is seeking a Vendor to provide a solution that would eliminate the need for visitors to use cash in the VP. Additionally, visitors may not bring credit or debit cards into the Institution.

19 Please list the VPs that currently have data drops available at the vending locations for vending machine use.

None of the VP Vending machines currently have data drops. The current VP Vending Contractors have vending machines that accept cash only.

20 How are orders from the package program currently delivered, who delivers them and how often are they delivered?

There is not a current contract in place for a Package Program purchased by Inmate friends and family. Package Program orders purchased by Inmates are referred to as “Quarterly Orders” and delivered quarterly.

Upon receipt of the Quarterly Orders, the Canteen Manager coordinates with the Institutional Property Officer for distribution to the appropriate Inmate.

21 All Canteen areas shall operate on a Cashless System so Inmates may use their photo identification cards, and visitors may use a card in the VP Canteens, in a similar manner as a bank debit card, to make Canteen purchases. The card shall require a pin or password for purchase. The Vendor shall incur all costs associated with the implementation, maintenance, licensing, and support of the system. The Department must approve all sites and services to be provided via a Cashless System. The point-of-sale system and devices shall be on their own stand-alone network. The proposed solution must be approved by the Department's Office of Information Technology (OIT). The Vendor shall provide a system outside of each Institution’s secured area for

(a). No, this solution does not exist at this time.

(b). Depending on the solution provided by the Vendor, each institution will designate an area outside the secured area to allow for deposits on a cashless card, as necessary.

(c). The Department will not be involved in securing, operating, or maintaining the Cashless System proposed. Additionally, the

Department’s staff will not be handling any cash or cards. The

Successful Vendor will provide all hardware, software, and ongoing maintenance and support of their proposed Cashless System.

Addendum #004 Page 17 of 32 ITN-19-016

Question Answer cash to be transferred to a card for the purpose of VP Canteen purchases by visitors.

Please clarify/provide additional details of the system for visitors to use in the VP canteens per CO-013 above to include:

a. Is this system currently in place at any of the DOC locations?

b. Where is the specific location that “the system outside each Institution’s secured area for cash to be transferred to a card for the purpose of VP Canteen purchases by visitors” located at each facility?

c. Is this in a staffed area and will the DOC staff be handling the money, or will the vendor, or something else?

d. Is there an existing system that we can reference/this is based off of and if so please provide specifics/details.

e. Does the Department allow credit cards in secured areas?

(d). The Department is not aware of any existing systems for reference other than proprietary systems developed by commissary/Canteen vendors.

(e). Visitors may not possess credit or debit cards in the VP during visitation.

22 Please explain how all of the systems (inmate cashless system, inmate vending, inmate package purchasing, etc.)

interface with inmate banking today. Please include interface specifications, network diagrams and process flow.

The Department is seeking a Vendor to propose an innovate solution that will eliminate the need for cash in the VP, but we do not currently have a Cashless System in place today.

Vending machines in the VP are for inmate visitors and are cash only, requiring no interface with the Department.

For Canteen and Quarterly Order purchases, the Department sends a nightly extract of Inmate bank data to the Canteen Contractor, who returns a file with Inmate purchases. The Canteen Contractor’s file is processed by Cobol batch programs to deduct the purchases from each Inmate bank account. Files are transferred using Secure File Transfer Protocol (SFTP).

Addendum #004 Page 18 of 32 ITN-19-016

Question Answer

Due to security concerns, we are unable to provide network maps or exact specifications. The Department will discuss data exchange and interfaces in the Negotiation Phase of the ITN.

23 Are the systems batch or real-time? If batch, can you provide the daily functions and typical times the batch processes run.

The Inmate’s Canteen balance is tracked real-time via the Inmate’s ID. However, batch jobs are used to track the balance in the Inmate’s Trust Account and are scheduled to run nightly between 12:05 a.m. and 12:30 a.m., Eastern Time.

24 Based on the ITN, the existing canteen services run on the Departments network; however, the Department is currently revisiting this. Would the Department allow the vendor to utilize segments of the Departments network infrastructure, which can be separated from the Departments network? If so, is there a cost to do this?

At this time, the Department does not foresee allowing a Vendor to utilize any of the Department’s network. For network requirements, see requirement OIT-001 in Section 3.4.5 of this ITN.

25 In the VP Canteen area, where inmates and visitors purchase using a card, is there a canteen operating the POS system or are there only vending machines? Is the same cashless system used for inmate and visitor purchases?

The Canteen Contractor supplies the POS system where Inmates use the barcode on their Inmate IDs to make purchases in the VP Canteen, while visitors use cash. An Inmate Canteen Operator staffs the VP Canteen. Each VP also has vending machines that are currently provided under separate contracts and are not “manned.”

Currently, the Department does not have a Cashless System in place.

26 Is there a centrally located location where the vendor can place servers and network equipment?

The Vendor shall provide its own data center space for servers. The Department shall provide designated space throughout each Institution for network equipment.

27 Are inmate funds frozen or segregated in a commissary account during the order process, once the balances are sent?

Yes, Inmates with sufficient funds in their Inmate Trust Account will have $100 reserved each week for Canteen purchases. Canteen purchases are processed throughout the week and deducted from the reserved Canteen funds daily. If deposits are received or withdrawals are made to the Inmate Trust Account to bring a limit up to $100 or dropping it below $100, the Canteen limit is updated accordingly through the nightly batch job. Canteen purchases take priority over all other withdrawals, deductions, or obligations.

Addendum #004 Page 19 of 32 ITN-19-016

Question Answer

28 If not frozen or segregated, how are funds recovered for commissary sales where the inmate has fewer funds than their original balance?

Please see the Answer to Question #27.

29 What remote support solution is currently being utilized by the existing vendor? Does this solution exist at the canteen & Visitor Park, facility server and centralized server level?

The Contractor uses a persistent virtual private network (VPN) tunnel over the Internet for access.

30 Will the Department please provide sample order forms and receipts?

The Department added the order forms to the Resources referenced in Section 2.4 of the ITN.

The Department could not provide a sample receipt; however, each printed receipt must have basic transaction details (i.e. date, time, product sold, product price, total transaction amount, and POS operator).

31 Will the Department please provide a sample inmate and visitor ID cards?

Due to security concerns, the Department will not be able to provide sample ID cards. Inmate IDs are printed on standard 3 1/4“ x 2” ID cardstock and include a UV-protected bar code that corresponds with the Inmate’s unique identifier. Inmate visitors are issued temporary identification cards that utilize a simple numbering system (visitor 1, visitor 2, etc.) that is returned to the Department upon exit and does not contain a barcode or other scannable feature or specific identifying information.

32 1.26: Please provide a more detailed definition of Fair Market Value. Specifically, what constitutes a “knowledgeable, willing and unpressured seller?”

“A knowledgeable, willing, and unpressured seller” is one that is selling products in the normal applicable method, dealing with a willing buyer, and under no compulsion to sell, instead are transacting with a buyer at arm’s length based on supply and demand.

In this specific context, Fair Market Value ensures that Inmates are paying a fair and reasonable cost for products based on the unique requirements of their situation (security precautions) and the products purchased.

33 2.8: Is there a minimum monthly commission? No, however, Vendors are encouraged to submit competitive commission rates.

Addendum #004 Page 20 of 32 ITN-19-016

Question Answer

34 PGM-043 & 4.9 Tab D: What is a Fair Market Value Range?

Do prices on the submitted Master Product List in Tab D have to be approximate to the Fair Market Value Range, within the Fair Market Value Range or below the Fair Market Value Range?

To ensure Inmates are paying a fair and reasonable price for comparable products, the Department requires that products for sale at Canteens, vending machines, and Package Programs be priced comparatively with like products for sale at similar retailers like grocery stores, convenience stores, etc. Currently, the Department determines the Fair Market Value by obtaining the sales price for each approved product statewide [in all four (4) regions] at multiple retailers. The Department analyzes the product, size, retailer location, and price. The Department uses this research to establish a range (highest to lowest) for the price of each product (Fair Market Value range). The Fair Market Value range for each product is used by the Department’s Canteen Review Committee when reviewing prices throughout the life of the Contract. Prices higher than the Fair Market Value Range are not permitted.

CO-007: Is the use of 18-point font correct? Menus in an 18- point font will consume many pages that may not fit in required bulletin boards.

Yes, the Americans with Disabilities Act (ADA) requires a minimum font size of 18-point.

36 CO-012: Is the DOC doing away with the orange confinement bags currently in use?

While “orange confinement bags” may have been in use at some facilities, this was never a Department-wide requirement.

37 CO-013 & VPV-002: Can major credit cards and debit cards be used to make purchases in the Visitor Parks and with Visitor Park Vending Machines?

No, however, the Department is open to discussing how major credit and debit cards could fund cashless cards by visitors before arriving at an Institution.

38 VPV-002: Will vending machines have to accept inmate ID’s? The Department is interested in reviewing the Vendor’s innovative solutions to support the removal of cash in the VPs, including those that accept Inmate IDs.

39 VPV-013: Will the DOC provide electrical service for vending locations?

Yes.

Addendum #004 Page 21 of 32 ITN-19-016

Question Answer

40 VPV-019: Must ADA- compliant vending machines be available at all vending locations or must all vending machines be ADA- compliant?

All vending machines must be ADA compliant.

41 3.4.4.2.2: & AIS-011: Does the $100. threshold apply to property purchases made by inmates, as opposed to family member and friend packages? If orders are not placed weekly, how is the $100. threshold interpreted?

No, the $100 Inmate Canteen threshold is a weekly threshold for routine canteen purchases.

There is no monetary threshold for Quarterly Orders; rather, ordering restrictions are based upon property rules limiting the quantity of each item that can be purchased, as referenced in Rule 33-602.201 F.A.C. – Inmate Property.

The Package Program purchased by Inmate friends and family is not currently in place; however, the Department is open to discussing restrictions based on dollar value, weight, item type, etc.

42 AIS-027: What is required from the vendor to “facilitate the distribution of the packages to the inmates with minimal FDC staff assistance”?

The Vendor will be required to organize and handle all administrative functions, coordinate with the Institution to have the general population Inmates called out to the designated pick-up area, and personally deliver the orders to the Inmates in confinement units (using Department escorts).

43 AIS-028- Does the shipping charge apply to orders placed by inmates?

Not at this time.

44 PGM-035: Please define what “automated ordering” will be used for.

The Department currently has JPay multimedia kiosks and tablets available for General Population Inmates. The Department is seeking a Vendor who can maximize the use of automated ordering to replace paper forms. Inmates in special housing units where devices are not allowed will continue to use paper forms.

45 OIT-005: Please clarify “read only system access to all hardware used on the Proposed Network.” Should it be read as read-only access to the central databases because standard robust security protocols strongly advise against opening such “holes?”

Read-only pertains to any management interface to include, Simple Network Management Protocol, administrative tools, and Application Programming Interface access, if supported, on designated components within the solution.

46 Please provide the current Master Product list with prices.

a. Please specify whether sales tax is embedded in the prices, or provide the prices excluding sales tax.

The current product lists and prices are provided in the contracts listed in Section 2.4, Resources. Sales tax is not embedded in the retail price.

Addendum #004 Page 22 of 32 ITN-19-016

Question Answer

47 Will the Department consider awarding the Package Program portion (from Ancillary Services) of this contract separately from the other services?

Not at this time.

48 The Inmate Canteen Sales 2018 report linked in the ITN appears to show past sales at 275 unique canteen locations.

3.4.2.2 of the ITN refers to 267 current canteen locations.

However, only 263 locations reported sales for November 2018. Is it the case that all locations on the 2018 report that do not show sales for November 2018 have been closed?

a. Columns CK through CP show sales for what appear to have been seven canteen stores names GULF-1 through GULFAX-8. None of these locations report sales for November 2018 and GULFAX-7 and GULFAX-8 show no sales for preceding months as well. How many canteen windows will be expected to operate at this facility and Annex under any new contract? If all seven of these locations are still open or will be, then there appear to be more than 267 canteens to serve.

b. Have the inmates from these locations been moved to another facility or facilities?

Any location which did not list sales information for November 2018 was either closed down permanently or temporarily. Canteen locations are added or deleted as the Department deems.

a. Gulf CI was temporarily closed as a result of storm damage from Hurricane Michael, and therefore the report did not contain Canteen sales information. The Main unit is now operable; however, the Annex remains closed. At this time, only one (1) unit will house Inmates at Gulf CI. The Office of Institutions has not determined when Gulf will be fully populated.

b. Inmates at Gulf CI when Hurricane Michael hit were transferred to various facilities statewide based on their needs and custody level. The Main Unit has since been re-populated.

Please reference the Inmate Canteen Sales Oct 2018 – Oct 2019 report, which has been added along with the Resources referenced in Section 2.4 of the ITN.

49 The Vending Park sales reported by Canteen for September and October 2017 seem to be identical down to the penny for each location. Was this report pulled correctly or has some data been duplicated?

There was an error. The corrected reports for September 2017 and October 2017 were added the requested information to the Resources referenced in Section 2.4 of the ITN.

50 There appear to be a few discrepancies between the ITN’s facility list and the data on inmate canteen sales shown in the reports linked in the ITN:

a. The 2018 Canteen Sales reports show $565,000 in sales at an OKEEWC-6 canteen, but the ITN facility list says that Okeechobee CI does not have an affiliated work camp. Please clarify the location of OKEEWC-6.

b. The ITN’s facility list includes Lawtey Correctional Institution, but there is no data on the canteen sales reports for any canteens named LAW or LAWT. Which

Upon further review of Attachment I, the Department identified several discrepancies, both those noted in this question and others.

Please see Change No. 3 of this Addendum that replaces Attachment I in its entirety.

(a) OKEEWC-6 is an Inmate Canteen located at the Okeechobee Work Camp.

Addendum #004 Page 23 of 32 ITN-19-016

Question Answer of the canteens on these reports correspond to the Lawtey CI inmate canteen sales?

c. The ITN’s facility list includes Union Correctional Institution, but there is no data on the canteen sales reports for any canteens named UNI or UN. Which of the canteens on these reports correspond to the Union CI inmate canteen sales?

d. Which of the canteen report columns show data for the Florida Woman’s Reception Center?

e. Which of the canteen report columns show data for the Lowell CI and Lowell Annex?

f. Is there inmate canteen sales data for the Gadsden Re- Entry Center, Graceville Work Camp, Gainesville Work Camp, RMC Work Camp, Largo Road Prison, Ft. Myer’s Work Camp, Loxahatchee road Prison and Sago Palm Re-Entry Center?

(b) For Lawtey CI sales information, please review the most recent sales information added to the link in Section 2.4, Resources. The Canteen locations at Lawtey CI are titled as follows:

FSP-L-10, FSP-L-9, and FSP-L-V11

(c) For Union CI sales information, please review the most recent sales information added to the link in Section 2.4, Resources. The Canteen locations at Union CI are titled as follows:

FSP-U-12, FSP-U-13, FSP-U-14, FSP-U-15, FSP-U-16, FSP-U-

17, FSP-U-V18, and FSP-U-V19

(d) For FWRC sales information, please review the most recent sales information added to the link in Section 2.4 Resources. The Canteen locations at FWRC are titled as follows:

MARIFW-27, MARIFW-28, MARIFW-29, and MARIFW-V30

(e) For Lowell CI and Lowell Annex sales information, please review the most recent sales information added to the link in Section 2.4, Resources. The Canteen locations are titled as follows:

Lowell CI

MARILM-12, MARILM-13, MARILM-14, MARILM-15, MARILM-16,

MARILM-17, MARILM-18, and MARILM-V19

Lowell Annex

MARILX-20, MARILX-21, MARILX-22, MARILX-23, MARILX-24,

and MARILX-V25

Lowell Work Camp MARILW-31 and MARILW-V32

Addendum #004 Page 24 of 32 ITN-19-016

Question Answer

(f) For Gadsden Re-Entry Center, Graceville Work Camp, Gainesville Work Camp, RMC Work Camp, Largo Road Prison, Ft.

Myer’s Work Camp, Loxahatchee Road Prison and Sago Palm Re- Entry Center sales information, please review the most recent sales information added to the link in Section 2.4, Resources. The Canteen locations are titled as follows:

Gadsden Re-Entry Center QUINGR-3 and QUINGR-V4

Graceville Work Camp JACKGV-7 and JACKGV-V8

Gainesville Work Camp LANCGV-10 and LANCGV-V11

RMC Work Camp RMC-W-5, RMC-W-6, RMC-W-7 and RMCWC-9

Largo Road Prison

POLKLRP-7

Fort Myers Work Camp

CHARFM-6

Loxahatchee Road Prison MARTLOX-11 and MARTLOX-V8

Sago Palm Re-Entry Center OKEESAG-12, OKEESAG-8, and OKEESAG-9

51 Which facilities have Special Housing Units that will require delivery by contractor staff to inmates that are not permitted to pick up orders at the canteen windows?

The Department added a Restrictive Housing Report, as of October 18, 2019, to the Resources referenced in Section 2.4 of the ITN.

Addendum #004 Page 25 of 32 ITN-19-016

Question Answer

52 Please provide a detailed description of the current order fulfillment and delivery process for all inmates who cannot leave their housing unit (i.e., confinement inmates, death row inmates, etc.). Please include:

a. The ordering process,

b. The order fulfillment process (e.g., who picks the orders, etc.?),

c. The order distribution process, and

d. The credit process (for damaged or missing items, or other reasons).

f. How long does it take for an inmate’s trust account to be credited for damaged or missing items?

Current Special Housing…