Exhibit F Performance Requirement Summary (PRS).pdf

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Fort Knox Bulk Medical Laundry
Solicitation number
W81K0426QA044
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This is a Performance Requirement Summary (PRS) matrix that establishes performance standards and acceptance quality levels for a laundry and textile services contract.

The document specifies five key performance areas with corresponding Acceptable Quality Limits (AQL) and maximum allowable deviations measured by validated customer complaints per month. Delivery and Pick-up Services (PWS 1.6) has an AQL of 15 with a tolerance of no more than 1 validated complaint per month. Textiles Provision (PWS 4.5) has the highest AQL of 40 with a tolerance of no more than 3 validated complaints per month. Standards of Quality (PWS 5.2) and Packaging of Laundered Articles (PWS 5.7) each have an AQL of 1.5 with a tolerance of no more than 2 validated complaints per month. While in Transit (PWS 5.8) has an AQL of 1.5 with a tolerance of no more than 1 validated complaint per month. All performance areas utilize the same surveillance method—Periodic Surveillance Checklist and Customer Complaint documentation in CPARS—and require the contractor to correct deficiencies at no additional cost to the Government.

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EXHIBIT F

PERFORMANCE REQUIREMENT SUMMARY (PRS)

1. PERFORMANCE STANDARDS.

The Performance Requirements Summary Matrix includes performance standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL) for specific task listed in Section 5 of the PWS.

REFERENCE

PWS

ACCEPTAN

CE

QUALITY

LIMIT

(AQL)

MAXIMUM

ALLOWABLE

DEGREE OF

DEVIATION FROM

REQUIREMENT

(AQL)

METHOD OF

SURVEILLANCE

REMEDIES/CON

TRACTOR

CORRECTIVE

ACTIONS

1.6. Delivery

and Pick-up Services schedules are met

15 No more than 1 validated complaint per month

Periodic Surveillance Checklist and Customer Complaint

Document in

CPARS.

Contractor corrects at no additional cost to the Government

4.5. Textiles

provided based upon historical data and adjusted based on actual workload requirements

40 No more than 3 validated complaints per month

Periodic Surveillance Checklist and Customer Complaint

Document in

CPARS.

Contractor corrects at no additional cost to the Government

5.2 Standards of

quality

1.5 No more than 2

validated complaints per month

Periodic Surveillance Checklist and Customer Complaint

Document in

CPARS.

Contractor corrects at no additional cost to the Government 5.7. –Packaging of Laundered Articles

1.5 No more than 2

validated complaints per month

Periodic Surveillance Checklist and Customer Complaint

Document in

CPARS.

Contractor corrects at no additional cost to the Government

5.8. While in

Transit

1.5 No more than 1

validated complaints per month

Periodic Surveillance Checklist and Customer Complaint

Document in

CPARS.

Contractor corrects at no additional cost to the

File details come from the government source that posted it. Updated .