Exhibit-B-PerformanceRequirements.docx

EXHIBIT B – PERFORMANCE REQUIREMENTS

Type/print full legal name of bidder company

Instructions:

Bidders submitting a proposal must complete and submit an Exhibit B for evaluation purposes.

Performance Requirements: Bidder must respond to each requirement as noted in the instructions below.

1. Review all requirements, priorities and provided definitions:

· Mandatory Pass/Fail (M): Minimum requirement; Bidder that does not meet this requirement will not be considered any further.

· Mandatory Scored (MS): Critical requirement; evaluators will score based on the degree to which Bidder's response meets the requirement.

1. Using the Bidder’s Compliance column, Bidder must select either a "Yes" or "No" to indicate the Bidder's ability to meet the requirement. Any entry that is not either a "Yes" or "No", may be deemed non-responsive and will not be considered any further.

1. Bidder must respond in the Written Response column for every requirement that indicates a "Written Response Required”. Written responses must not reference any material present elsewhere. The written response shall be considered complete and stand on its own merits or may be deemed non-responsive.

PERFORMANCE REQUIREMENTS AND FACTORS

Stated Business Need

Critical to the success of this project is a detailed business development plan. A business development plan should be based on a realistic assessment of each Proposer’s ability to develop the service and deliver upon contract specifications. The successful Proposer’s performance will in part be assessed based on this business plan. Proposers should take care of ensure that projected ridership growth and expenses are realistic and sustainable.

To create a clear delineation of operations, it is highly advisable, though not mandatory, for the successful Proposer to set-up a separate corporation for this contract, i.e. with different operating budgets and financial accounting from other services offered by the parent organizations. The costs associated with this business decision are not reimbursable by WSDOT.

The Business Development Plan must directly address the core areas listed below. Include all project requirements, including but not limited to, the proposed tasks, services, and activities necessary to accomplish the scope of the project defined in this RFP. This section of technical proposal must contain sufficient detail to convey the Proposer’s knowledge of the subjects and skills necessary to successfully complete the project. Include any required involvement of WSDOT staff.

MS

Written Response Required.

• Website, which should include detailed schedule, route and pricing, ticketing and reservation information.

• Any advertising you intend to purchase, including print and broadcast media.

15 points

MS

Written Response Required.

Describe specifically how you will sell tickets to a rider at any stop along your service route and beyond.

20 points

MS

Written Response Required.

MS

Written Response Required.

MS

Written Response Required.

In determining operating revenue, the applicant should include all passenger revenue derived from the project service, as well as any other amounts collected or received for providing contracted transportation services under the project for a twelve-month period. Sources of operating revenue should include funds obtained through contracts, fares, advertising, and freight or parcel handling. Operating revenue shall also include any unrestricted federal, state or local funds received because of providing the project service.

30 points

MS

Written Response Required.

Provide a description of the proposed project team structure and internal controls to be used during the project, including any subcontractors. Provide an organizational chart of your firm indicating lines of authority for personnel involved in performance of this potential contract and relationships of this staff to other programs or functions of the firm. This chart must also show lines of authority to the next senior level of management. It should also identify the WSDOT personnel the Proposer deems necessary to work with to be successful. Include who within the firm will have prime responsibility and final authority for the work, including contract work.

30 points

MS

Written Response Required.

Explain how you will work with the various regional stakeholders to keep them informed of project progress. Stakeholders are intended to offer project oversight as well as support and assistance should a need arise.

20 points

MS

Written Response Required.

Identify staff, including subcontractors, who will be assigned to the potential contract, indicating the responsibilities and qualifications of such personnel, and include the amount of time each will be assigned to the project. The Proposer must state that staff identified in its proposal will perform the assigned work.

Using Appendix 3 – Key Staff Resume Form, provide information for each of the above-named staff, including information on the individual’s particular skills related to this project, education, experience, significant accomplishments and any other pertinent information.

20 points

MS

Written Response Required.

Indicate the experience that the Proposer and any subcontractors have in the following areas:

· Providing scheduled fixed intercity transportation services

· Managing contracts, particularly contracts from the WSDOT or FTA

· Planning and implementing a successful business plan 20 points

MS

Written Response Required.

Indicate other relevant experience providing evidence of the Proposer’s qualifications, and those of any subcontractors, for the performance of the potential contract.

Using Appendix 4, Vendor Experience Form, identify contracts the Proposer has had during the last five (5) years that relate to the Proposer’s ability to perform the services needed under this RFP. List contract reference numbers, client name, contract role, contract period of performance and value, a description of services performed, and contact information.

20 points

MS

Written Response Required.

Using Appendix 4, Vendor Experience Form, identify contracts the Proposer has had during the last five (5) years that relate to the Proposer’s ability to perform the services needed under this RFP. List contract reference numbers, client name, contract role, contract period of performance and value, a description of services performed, and contact information.

20 points

MS

Written Response Required.

The proposal shall clearly explain the Proposer’s policy for maintaining employee training and safety programs. Explain how these programs meet or exceed FTA and WUTC policies and guidelines.

10 points

MS

Written Response Required.

The proposal shall explain, in detail, their vehicle maintenance plan and their daily vehicle inspection plan. Explain how the maintenance program meets Federal Motor Carrier Safety Regulations and manufacturers recommendations.

10 points

MS

Written Response Required.

The proposal shall clearly explain the Proposer’s procedure for signage on all buses. Explain how and when destination signs will be displayed, including the use of portable destinations signs in the event of an electronic signage failure. See Appendix 2 and Appendix 2(a) for signage requirements and examples.

10 points

MS

Written Response Required.

3.7

Radio and Dispatch Procedures The proposal shall clearly explain the Proposer’s radio and dispatch procedures. Include an explanation of radio procedures when: the bus operator is running behind schedule, has a mechanical problem, must pass up passengers due to an overload, and when the bus operator has an incident on the bus including but not limited to –a fare dispute, argument with a passenger, sick passenger, physical violence on the bus between passengers, or an assault on a passenger or the bus operator. The proposal shall also clearly explain dispatch procedures, including hours of dispatcher operation and dispatcher responsibilities. It is expected that all operators must be able to read and speak the English language sufficiently to converse with the public, understand highway traffic signs and signals, understand street signs and maps, understand routes and schedules, communicate clearly with dispatch, and fill out incident and accident reports, and any other reports requested.

10 points

MS

Written Response Required.

The Proposer shall clearly explain how it plans to coordinate thruway/Interline ticketing agreements with and between the various regional transportation agencies along the service route. The Proposer shall also detail how it plans to sell thruway/Interline tickets such as establishing ticket office or agents with and between various regional and intercity transportation agencies along the service route.

20 points

MS

Written Response Required.

MS

Written Response Required.

☐ No

Complete State Certifications and Assurances form as provided in Appendix 5

Complete Certifications and Restrictions on Lobbying form as provided in Appendix 6

Complete Organizational Conflicts of Interest Certification, Disclosure, and Avoidance/Neutralization Plans form as provided in Appendix 7

This task must be completed within one (1) week of contract execution.

This task must be completed within one (1) week of contract execution.

This task must be completed within one (1) week of contract execution.

This task must be completed within one (1) week of contract execution.

This task must be completed within two (2) weeks of contract execution.

This task must be completed within two (2) weeks of contract execution.

· Promotion of Dungeness Line branding identities

· Strategy for partnering with other well-known service and information resources in and around the communities between Port Angeles and SeaTac

· Inventory of key information gatekeepers (those likely to have high interaction with intercity transportation user groups)

· Inventory of organizations, agencies, or other entities who may be willing to pre-purchase ride passes on a routine basis

· Twelve-month marketing budget, including schedule of marketing activities and expenditures

· Provide how the service will offer bilingual support for service schedules and marketing materials This task must be completed within three (3) weeks of contract execution.

· Over the road coaches shall not have more than 250,000 miles or be more than seven (7) years old at the time those vehicles are first used in service. No over the road coach may be used in this service that has more than 1,000,000 miles on the chassis or exceeds 14 years of age.

· Body-on-chassis vehicles shall not have more than 125,000 miles or be more than three (3) years old when first used in service. No body-on-chassis vehicles may be used in this service that has more than 500,000 miles on chassis or exceeds 7 years of age.

· Each vehicle operating along the service route must meet the Vehicle Decal Specifications for the specific line as described in Appendix 2 and 2(a) of the Request for Proposal (RFP-2018-0131).

· Each vehicle operating along the service route must have a bike rack with the capacity to hold at least two bikes or must be able to store at least two bikes in baggage compartments.

· Each vehicle operating this service shall have a seating capacity of no less than 15 passenger plus two wheelchair positions.

· For more on ADA requirements and procedures, review the information contained within this website: http://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/ada-guidance

Provide WSDOT with the following vehicle information:

· VIN (Vehicle Identification Number)

· Seating capacity

· Number of Wheelchair-mobility aid securement positions

· Current Chassis Mileage

· Chassis and Body manufacturer and model

· Maintenance schedule Provide this information for any vehicles used as part of the Contract, including back-up vehicles, and those that may be used by a subcontractor if they are operating part of the schedule.

This task must be completed within three (3) weeks of contract execution.

This task must be completed two (2) weeks before service initiation.

Complete and comply after service initiation.

Complete and comply after service initiation.

Complete and comply after service initiation.

Provide a monthly checklist of cleaning/maintenance performed and send to WSDOT with monthly invoice. Advertising is not allowed on shelters or on bus stop signs/poles and must be taken down immediately upon notice by the driver or by maintenance staff.

Provide WSDOT with a snow removal plan for shelters and stops and report any snow removal activities with monthly invoice to WSDOT from November 1 to April 1.

Notify WSDOT within 24 hours of any graffiti, vandalism or damage to bus shelters and signs so that necessary repairs or replacements can be made.

Complete and comply after service initiation.

Complete and comply after service initiation.

Complete and comply after service initiation.

· Projected versus actual ridership, revenue, and expenses

· Description of completed, active, and planned marketing activities

Complete and comply after service initiation.

Invoices must be accompanied by progress reports. Invoices must be submitted at least quarterly, and not more frequently than monthly.

Complete and comply after service initiation.

Complete and comply after service initiation.

Complete and comply after service initiation.

Complete and comply after service initiation.

Return this exhibit to Procurement Coordinator at:

tariq.ohab@wsdot.wa.gov

EXHIBIT B – PERFORMANCE REQUIREMENTS PAGE 2

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