Exhibit-A-3-ClientReference.docx

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Attached to
INTERCITY BUS SERVICE FROM PASCO TO MOSES LAKE TO SPOKANE
Solicitation number
RFP 2025-1029
Issued by
Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington

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Written by GovTribe AI ·

This document is a Client Reference Questionnaire related to the Washington State Department of Transportation's (WSDOT) Solicitation 2025-1029 for Intercity Bus Service from Pasco to Moses Lake to Spokane. The reference form is designed to gather feedback from previous clients about a vendor's performance, specifically for the Wheat Line intercity fixed route bus service. The questionnaire seeks detailed evaluations across multiple dimensions including work deliverables, customer service, flexibility, and overall satisfaction, with a rating scale from 0 (Unsatisfactory) to 4 (Exceptional).

The reference form is part of WSDOT's procurement process for establishing a self-sustaining intercity bus service that will be integrated into the statewide Travel Washington intercity bus network. The form requires references to provide comprehensive feedback by rating the vendor's performance and providing additional commentary. Key evaluation areas include the vendor's collaborative approach, ability to meet project scope and schedules, customer service quality, and adaptability to changing requirements. The form concludes with a recommendation question asking whether the reference would select the company again for services, with contact information provided for WSDOT's Procurement Coordinator, Tariq Ohab, for any questions.

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EXHIBIT A-3 – CLIENT REFERENCE QUESTIONAIRE

Instructions: Please complete the below reference form for the vendor bidding on WSDOT’s INTERCITY BUS SERVICE FROM PASCO TO MOSES LAKE TO SPOKANERFP. Once completed, please sign, date, and electronically send to WSDOT’s Procurement Coordinator.

Solicitation 2025-1029 - INTERCITY BUS SERVICE FROM PASCO TO MOSES LAKE TO SPOKANE

BIDDER NAME:

DATE OF REFERENCE:

REFERENCE COMPANY NAME:

NAME AND TITLE OF PERSON COMPLETING FORM:

TELEPHONE NUMBER (WITH AREA CODE):

1. Please describe this company’s efforts to develop a collaborative business relationship with you, the customer:

2. Did vendor deliver all scope and address defects prior to implementation according to agreed-upon schedule and budget?

Additional comments:

Please check the value which best represents your experience with this company using the following definitions:

0 = Unsatisfactory 1=Poor 2= Average 3=Good 4=Exceptional

3. Overall satisfaction with work deliverables (on-time with deliverables)?

0 |_| 1 |_| 2 |_| 3 |_| 4 |_|

Additional comments:

4. Overall customer service: What is your opinion of this company’s level of customer service?

0 |_| 1 |_| 2 |_| 3 |_| 4 |_|

5. How flexible is/was this company in meeting changing requirements?

0 |_| 1 |_| 2 |_| 3 |_| 4 |_|

6. Based on skill and working relationship, would you select this company again to provide services? |_| Yes |_| No

Thank you for your assistance in this evaluation process.

SignatureDate
Representative Name:

Thank you for taking the time to fill out this information. Please contact Tariq Ohab at 360-972-5245 or tariq.ohab@wsdot.wa.gov if you have any questions.

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