Exhibit B - Offeror Response Form - RFP AADA 2027-0046 ACP Client Data Removal Services.pdf

Exhibit B 1

DPA Solicitation No.:

RFP AADA 2027-0046

ACP CLIENT DATA REMOVAL SERVICE

EXHIBIT B – OFFEROR RESPONSE FORM

Exhibit B 2

1. OFFEROR RESPONSE 1 – ORGANIZATIONAL EXPERIENCE

1.1. Provide the following identification information:

1.1.1. Company’s legal name

1.1.2. Primary Address

1.1.3. Length of time in business

1.1.4. Primary services provided

1.1.5. Offeror must disclose any employees or owners that may have a conflict of interest regarding this solicitation and resultant contract and the nature of the conflict.

1.2. Provide a detailed description of Offeror’s organizational experience related to

Services described in these solicitation documents. Specifically, address Offeror’s experience within the last five (5) years providing automated and manual opt-out and data removal services across public "people search" engines, data brokers, and online registries, demonstrating high success rates in data deletion and secure PII handling.

2. OFFEROR RESPONSE 2 - OPERATIONS

2.1. Detail the number of data brokers/websites included in Offeror’s scanning and monitoring operations.

2.2. Does Offeror have the capability to remove data from websites originating outside the

United States?

2.3. What are the standard subscription and contract obligations required of clients?

2.4. What additional privacy services are offered, and are these services included under the primary subscription?

2.5. What is the standard frequency for re-scanning sites?

2.6. What specific data types are targeted and removed (e.g., personal/property images, "Do Not Sell" requests)?

2.7. What reports/information are provided to subscribers?

2.8. How is legal authority established to act on a subscriber’s behalf (e.g., limited power of attorney)?

2.9. What action is taken if a data removal request receives no response from a registry or broker?

2.10. What measures are implemented to protect subscriber data collected during account creation?

2.11. What security and compliance certifications does Offeror hold?

Exhibit B 3

2.12. Is the data removal process executed through automated methods, manual procedures, or a hybrid of both?

2.13. What aggregate, non-personally identifiable data can be provided to demonstrate service effectiveness and utilization?

3. OFFEROR RESPONSE 3 - PERSONNEL

3.1. Provide a detailed description of how Offeror will provide sufficient personnel to perform Services, including all of the following:

3.1.1. Provide Key Personnel that meets or exceeds the requirements contained in this solicitation.

3.1.2. Provide and train all Other Personnel so that Services are completed accurately and in a timely manner. Additionally, include a listing of the position titles for each position related to the Contract, the general responsibilities of that position, the number of individuals filling that position and the number of hours each week the position will be dedicated to Services.

3.1.3. Plan for how Offeror will replace all Key Personnel and Other Personnel so that the transition between personnel does not impact the ability of Offeror to complete Services.

3.2. If Offeror intends to utilize any subcontractors, provide a comprehensive subcontractor utilization plan including:

3.2.1. The specific scope of work and percentage of total Services assigned to each subcontractor;

3.2.2. The job titles, roles, and core responsibilities for all subcontractor personnel;

and

3.2.3. The management strategy to oversee subcontractor personnel and guarantee timely, accurate deliverable completion.

4. OFFEROR RESPONSE 4 – SCOPE OF WORK

4.1. Provide details that demonstrate how Offeror’s proposed services meet the specifications and requirements as stated in Exhibit A – Statement of Work.

4.2. Provide a detailed description of how Offeror will complete each of the requirements in Exhibit A.

5. OFFEROR RESPONSE 5 - COST

5.1. Provide a cost proposal by completing Exhibit C - Pricing Worksheet.

Exhibit B 4

5.2. What is Offeror’s standard fee schedule for Services, including a breakdown of what is included in the fees?

5.3. Would fees be charged only once per participant, once per year, once per service, or a different way? Please explain how the fees would be charged.

5.4. The Department will be paying for Services so that no costs fall onto the ACP

Participants directly. Please confirm that Offeror can bill ACP for Services. If so, detail how Offeror would work with ACP Participants directly, and then have billing routed to

The Department.